Birchwood Grange Care Home - Avery Healthcare

177 Preston Hill, Kenton, Harrow HA3 9UY
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9.1 171 Reviews
  • Birchwood Grange Care Home - Avery Healthcare, Harrow
A diverse and inclusive setting, Birchwood Grange Care Home fosters a strong and nourishing community. Residents benefit from top-tier care and companionship, enhancing their comfort later in life. Couples or companions continuing their care journey together are warmly embraced in the home, which provides residential, respite, and dementia care.

Approaching the home is a memorable experience, with unique decorative flowers and ornamental animals inspired by the energetic and popular staff team. Their 'je ne sais quoi' brings a unique charm to Birchwood Grange.

A visit is worthwhile to learn about the team's exceptional residential care and companionship. The home features its own hair salon, café and garden, offering gardening opportunities for residents.

If you'd like to stay up to date with everything going on at the Harrow care home, take a look at their Facebook page.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 150 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1300
  • Self-Funded Residential Dementia Care: from £1400
  • Self-Funded Nursing Care: from £1400
  • Self-Funded Nursing Dementia Care: from £1500
  • RESPITE Self-Funded Residential Care: from £1400
  • RESPITE Self-Funded Residential Dementia Care: from £1500
  • RESPITE Self-Funded Nursing Care: £1500 – £1500
  • RESPITE Self-Funded Nursing Dementia Care: from £1600

These prices are only a guideline, please contact Birchwood Grange Care Home - Avery Healthcare to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Kerry Richards (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (150)
  • Single Rooms with Ensuite Wet Room (2)

Birchwood Grange Care Home - Avery Healthcare Reviews (171)

9.1

Birchwood Grange Care Home - Avery Healthcare has a Review Score of 9.1 (9.097) out of 10, based on 22 reviews in the last 2 years.
Over all time Birchwood Grange Care Home - Avery Healthcare has 171 reviews.

Overall Experience
  • 139
  • 28
  • 3
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Date Published
  • 171
  • 2
  • 5
  • 22
  • 149
Reviewer Connection to Birchwood Grange Care Home - Avery Healthcare
  • 37
  • 30
  • 29
  • 15
  • 9
  • 7
  • 6
  • 6
  • 5
  • 4
  • 4
  • 3
  • 3
  • 2
  • 2
  • 2
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  • 1
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Total of 171, showing 61-80
Review from John A (Son of Resident) published on 20 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank the staff of Birchwood Grange for all they have done for my mother.
Their compassion and kindness is commendable.
My mother has made so many friends at the home and every time I visit she has a smile on her face, which I think says it all!
Thank you everyone at Birchwood. I
know my mother is in good hands now.
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Review from K S (Son of Resident) published on 27 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Birchwood Grange was truly a home for my mother. The staff were amazing providing great care no matter the complication. No care home will ever be the same as home but Birchwood Grange staff did their best to make it a home. Their activities coordinator is best in class and truly distinguishes versus
other homes.
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Review from C M (Daughter of Resident) published on 28 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been pleased with the care, facilities, food etc. provided at Birchwood Grange Care Home.
But at times, I have seen the staff working very hard, long hours and perhaps extra shifts. This result in tiredness which can then reflect on the quality of care.
It would be good if the staff situation
can be looked into and maybe there is a need for extra staff available. Values in health care can be included as part of their ongoing training. Thank you.
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Review from Amine B (Regular Volunteer) published on 1 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is better than Norway. It is more colours here than it is in Norway. We have more healthy food in the care homes. I think it is important with the health, but it is more fun to live here than in Norway. In Norway, you just wait to die, but here you have many things to do and you can have fun while
they are here. Very nice place you have here.
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Review from M S (Daughter of Resident) published on 27 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with the skilled, caring staff who care for my dad.
The rooms are lovely and clean.
There is lots to do for the residents.
It's so nice to take my dad for a cup of tea in the tearoom where it's free.
Lots of musicians and dogs visit - which is great for my dad's dementia.
This is a
place with a good heart.
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Review from Teresa S (Daughter of Resident) published on 25 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot praise Birchwood Grange highly enough.
My mother became seriously ill one day after admittance and I am so grateful that she is facing the end of her life here.
She has been treated with expert care, dignity and respect.
As for our family, we have wanted to be present to the end and we have
been looked after so well by the staff at Birchwood Grange.
They constantly check in with us to check that my mother's needs are being met and they absolutely have been.
Thank you, thank you, thank you.
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Review from Rita C (Daughter of Resident) published on 25 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum received the most amazing end of life care at Birchwood Grange.
Every member of staff showed the highest level of care and professionalism.
The home itself was exceptional. feeling homely and a happy environment.
The staff didn't just look after mum but provided us with support at a very difficult
time.
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Review from R L (Son of Resident) published on 11 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The decision to place my father in a nursing home was very difficult and a last resort due to his deteriorating health. The staff at Birchwood Grange were very supportive when he arrived there. He settled in immediately and appeared happy and comfortable During the summer, he was encouraged to enjoy
time outdoors and attend entertainment and visit the Mandir for prayers. Towards the end of his life, the staff provided excellent care, kindness with dignity. Our family thank all the staff.
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Review from Ina M (Friend of Resident) published on 24 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were very impressed with the care our friend received in Birchwood Grange. It was an attractive environment and staff were caring, supportive and considerate. Visitors were made very welcome and there was a warm and friendly atmosphere in the home.
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Review from Anilkumar S (Son-in-law of Resident) published on 19 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Polite, friendly, hard-working staff and manager.
Excellent Asian vegetarian food and good decor.
Reasonable car parking.
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Review from Anne K (Daughter of Resident) published on 12 September 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother stayed here for respite until her house was suitable for her to return, she was very unwell and needed support 24 hours with care and treatment. All staff gave her respect, privacy and dignity at all times making sure she was safe at all times. My other family members from abroad were extremely
happy throughout her stay.
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Review from Pauline D (Brother-in-law of Resident) published on 11 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic place.
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Review from Lee D (Brother of Resident) published on 11 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a beautiful care home. Staff are excellent and very polite. They deal with so much and know how to comfort when its end of time.
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Review from M K (Regular Volunteer) published on 6 September 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
In comparison to other care homes I have visited, Birchwood Grange definitely ticks all the boxes. The staff are very welcoming, friendly and caring and the atmosphere is always warm and positive. The tasteful decor makes the place feel homely and I particularly like that there's various forms of activities
and entertainment available to the residents.
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Review from F B (Regular Volunteer) published on 8 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been a volunteer for over two weeks. In this short experience, I have seen the great amount of care given by the staff to all the residents.
I have also seen something that does not exist in many other care homes which is an activity time. During this time the staff all work together to entertain
the residents either by activities where they sit and enjoy (like music) or activities which they personally join (like art).
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Review from Jane S (Daughter of Resident) published on 26 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Whilst my father was only in Birchwood for a very short period, we were so impressed with the quality of care. The kindness of the staff and all the facilities and environment. Not only was it comfortable for dad, but also for us.
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Review from G M (Son of Resident) published on 10 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been here since February and all I can say is I am extremely happy with this home and the service. The smiles and warmth are very radiant and I would recommend this home to all I can. Thank you.
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Review from Anne M (Relative of Resident) published on 25 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely home, I wish my own mother had been in a home like this one.
If I could go back 20 years, I would pick this one.
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Review from Carly U (Great-Niece of Resident) published on 25 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Beautiful home. Would highly recommend to others.
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Review from Nicole S (Niece of Resident) published on 22 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our auntie has been made very comfortable. The care home staff are second to none, very attentive and caring. Sometimes it's the smaller details that make her stay comfortable, like a pillow resting under her arm, whilst she is sleeping. The staff are all amazing and extremely polite and welcoming.
The grounds are absolutely beautiful with much attention to detail, giving a sense of calm and tranquillity.
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Current Review Score: 9.1 (9.097)

Overview of Review Score

The Review Score of 9.1 (9.097) out of 10 for Birchwood Grange Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.464 for Birchwood Grange Care Home - Avery Healthcare is calculated as follows: ( (158 Excellents x 5) + (74 Goods x 4) + (22 Satisfactorys x 3) + (6 Poors x 2) + (1 Very Poors x 1) ) ÷ 261 Ratings = 4.464
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.633 Points relating to the number of positive Reviews for Birchwood Grange Care Home - Avery Healthcare is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 150 registered maximum number of service users is 30. 19 Positive Reviews ÷ 30 = 0.633
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Dec 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (19)

Meet the Team (1)

Kerry

Kerry Richards

Job Title: General Manager Joined: 2025

I’m Kerry, General Manager at Birchwood Grange Care Home, with nearly 30 years in health and social care. My background includes domiciliary care, residential services, and supported living for people with learning disabilities. I’ve led home care services and most recently worked with a charity where I was proud to oversee CQC Outstanding-rated services.


Honesty, integrity, and respect guide my work and are at the heart of everything I do. I’m passionate about championing the care profession and supporting staff to deliver the best possible care. I’m proud to lead a dedicated team providing high-quality care in a warm, welcoming environment, and I look forward to showing you what makes Birchwood Grange so special.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Birchwood Grange Care Home - Avery Healthcare to verify any information. View our terms and conditions. Birchwood Grange Care Home - Avery Healthcare has an Enhanced Service - more info.