Birchwood Grange Care Home - Avery Healthcare

177 Preston Hill, Kenton, Harrow HA3 9UY
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9.1 171 Reviews
  • Birchwood Grange Care Home - Avery Healthcare, Harrow
A diverse and inclusive setting, Birchwood Grange Care Home fosters a strong and nourishing community. Residents benefit from top-tier care and companionship, enhancing their comfort later in life. Couples or companions continuing their care journey together are warmly embraced in the home, which provides residential, respite, and dementia care.

Approaching the home is a memorable experience, with unique decorative flowers and ornamental animals inspired by the energetic and popular staff team. Their 'je ne sais quoi' brings a unique charm to Birchwood Grange.

A visit is worthwhile to learn about the team's exceptional residential care and companionship. The home features its own hair salon, café and garden, offering gardening opportunities for residents.

If you'd like to stay up to date with everything going on at the Harrow care home, take a look at their Facebook page.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 150 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1300
  • Self-Funded Residential Dementia Care: from £1400
  • Self-Funded Nursing Care: from £1400
  • Self-Funded Nursing Dementia Care: from £1500
  • RESPITE Self-Funded Residential Care: from £1400
  • RESPITE Self-Funded Residential Dementia Care: from £1500
  • RESPITE Self-Funded Nursing Care: £1500 – £1500
  • RESPITE Self-Funded Nursing Dementia Care: from £1600

These prices are only a guideline, please contact Birchwood Grange Care Home - Avery Healthcare to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Kerry Richards (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (150)
  • Single Rooms with Ensuite Wet Room (2)

Birchwood Grange Care Home - Avery Healthcare Reviews (171)

9.1

Birchwood Grange Care Home - Avery Healthcare has a Review Score of 9.1 (9.097) out of 10, based on 22 reviews in the last 2 years.
Over all time Birchwood Grange Care Home - Avery Healthcare has 171 reviews.

Overall Experience
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  • 3
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Date Published
  • 171
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Reviewer Connection to Birchwood Grange Care Home - Avery Healthcare
  • 37
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  • 9
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Total of 171, showing 81-100
Review from Denise S (Sister of Resident) published on 22 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and attention of the carers and nurses are fantastic, they are always helpful. As you come into the home you see a fantastic display of ornaments in the front it's breathtaking, so much effort has been put into it and also the back garden. The care home is a credit to all the staff who work
there.
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Review from Fathi M (Regular Volunteer) published on 8 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience during my time here in Birchwood Grange care home was both enjoyable and beneficial. This is because everyone treated all the volunteers with respect and made sure they were comfortable. It was very beneficial as I got to see staff members in action (communicating with residents) which
gave me an idea on how to approach certain residents.
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Review from S O (Daughter of Resident) published on 8 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a care home that breaks the mould. It doesn't feel like a care home. There is an aquarium and fresh flowers in a tastefully decorated reception. There are talented entertainers. The meals look nice and vegetarians are catered for. Residents are encouraged to be independent. My mother is improving
and seems happy. I feel that a documentary should be produced as inspiration to other care homes!
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Review from K H (Son of Resident) published on 1 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother received excellent care service during the short time she was at Brichwood Grange Care Home.
Staff were always at hand to listen to any worries and concerns we had, which was then addressed excellently by them.
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Review from R S (Daughter of Resident) published on 16 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found the staff very helpful and polite. Also impressed with the vegetarian food as my mum is vegetarian. Cleaning is of a high standard and also the entertainment is very good.
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Review from Chetan L (Son of Resident) published on 15 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall an excellent care home, very welcoming impression for visitors and family. Not the usual care home and some excellent staff. My father only moved in 2 1/2 months ago, therefore my review relates to only a short period. Overall pleased. There have been some issues which I have made management
aware of, all matters which I feel can be easily addressed. Excellent food is prepared at this home and I also feel that the interaction and activities which they hold are good. Unfortunately, my father is not able to participate. Any negatives can be addressed and may be present in most care homes.
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Review from Desmond M (Husband of Resident) published on 15 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Caring staff, helpful. Always someone to talk to.
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Review from Narinder K (Relative of Resident) published on 11 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Nice home, lovely staff and very happy with the activities.
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Review from S P (Daughter of Resident) published on 10 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Birchwood Grange Care Home is very nice with beautiful gardens, very clean with wooden animals freshens one's mind - feel happy to visit. The staff are very friendly and help to solve any problems. Recently my mum needed new glasses, the optician visited and she had new glasses, very quick service provided
by in-house optician very friendly.
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Review from A R (Daughter of Resident) published on 20 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Good stay, very helpful staff who are well trained. Facilities are excellent for Asian people. Very happy stay and excellent care. Thank you. Mum would love to come again and again.
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Review from B M (Friend of Resident) published on 18 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I come down to help residents and help in the shop. Everyone is so nice, helpful and patient. A happy care home. I enjoy being with my friend in Crocus unit.
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Review from A N (Daughter of Resident) published on 18 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very supportive at every stage. Good management.
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Review from D B (Daughter of Resident) published on 21 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father spent the last 6 months of his life under the care of Daffodil Ward.
The staff except for one nurse were outstanding. Caring and exceptionally considerate and loving. Thank you.
Reply from Mark Bird, Home Manager at Birchwood Grange Care Home - Avery Healthcare

I am sorry to hear that you experienced one negative experience at Birchwood Grange, I will feedback to the staff your kind words and we will share your experience to improve our services, once again thank you for the feedback.
With kind regards.

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Review from B C (Son of Resident) published on 21 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother recently died in Birchwood Grange care home. I was very impressed by the caring nature in which she was looked after during her last weeks of life.
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Review from Gillian P (Friend of Resident) published on 13 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is really lovely, everyone so kind.
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Review from Zlakira C (Niece of Resident) published on 13 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's a very nice home. I'd like to live in this home myself. We were treated so nicely and the home is so different, really lovely.
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Review from Shereen C (Sister of Resident) published on 13 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are friendly, always smiling. Manager makes the home feel safe and loving, amazing home.
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Review from Gina C (Mother of Resident) published on 13 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This home is amazing, really kind and caring. My daughter is young but well cared for. Really nice place, love the home. Always helpful.
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Review from Rashmi D (Son of Resident) published on 12 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am pleased my father is at Birchwood Grange where he is well looked after. The carers and activity team go to all lengths to make him at home. The food is lovely cannot fault anyone or anything.
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Review from Alison K (Daughter of Resident) published on 9 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was a resident and he received excellent care. All the staff in Birchwood were excellent in caring for my father. Our family were not capable of caring for him at home and Birchwood was a friendly, homely environment for not just the residents but for family, as it gave us peace of mind knowing
he would receive the best care.
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Current Review Score: 9.1 (9.097)

Overview of Review Score

The Review Score of 9.1 (9.097) out of 10 for Birchwood Grange Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.464 for Birchwood Grange Care Home - Avery Healthcare is calculated as follows: ( (158 Excellents x 5) + (74 Goods x 4) + (22 Satisfactorys x 3) + (6 Poors x 2) + (1 Very Poors x 1) ) ÷ 261 Ratings = 4.464
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.633 Points relating to the number of positive Reviews for Birchwood Grange Care Home - Avery Healthcare is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 150 registered maximum number of service users is 30. 19 Positive Reviews ÷ 30 = 0.633
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Dec 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (19)

Meet the Team (1)

Kerry

Kerry Richards

Job Title: General Manager Joined: 2025

I’m Kerry, General Manager at Birchwood Grange Care Home, with nearly 30 years in health and social care. My background includes domiciliary care, residential services, and supported living for people with learning disabilities. I’ve led home care services and most recently worked with a charity where I was proud to oversee CQC Outstanding-rated services.


Honesty, integrity, and respect guide my work and are at the heart of everything I do. I’m passionate about championing the care profession and supporting staff to deliver the best possible care. I’m proud to lead a dedicated team providing high-quality care in a warm, welcoming environment, and I look forward to showing you what makes Birchwood Grange so special.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Birchwood Grange Care Home - Avery Healthcare to verify any information. View our terms and conditions. Birchwood Grange Care Home - Avery Healthcare has an Enhanced Service - more info.