Birchwood Grange Care Home - Avery Healthcare

177 Preston Hill, Kenton, Harrow HA3 9UY
Review Us
9.1 171 Reviews
  • Birchwood Grange Care Home - Avery Healthcare, Harrow
A diverse and inclusive setting, Birchwood Grange Care Home fosters a strong and nourishing community. Residents benefit from top-tier care and companionship, enhancing their comfort later in life. Couples or companions continuing their care journey together are warmly embraced in the home, which provides residential, respite, and dementia care.

Approaching the home is a memorable experience, with unique decorative flowers and ornamental animals inspired by the energetic and popular staff team. Their 'je ne sais quoi' brings a unique charm to Birchwood Grange.

A visit is worthwhile to learn about the team's exceptional residential care and companionship. The home features its own hair salon, café and garden, offering gardening opportunities for residents.

If you'd like to stay up to date with everything going on at the Harrow care home, take a look at their Facebook page.
Show Birchwood Grange Care Home - Avery Healthcare on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 150 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1300
  • Self-Funded Residential Dementia Care: from £1400
  • Self-Funded Nursing Care: from £1400
  • Self-Funded Nursing Dementia Care: from £1500
  • RESPITE Self-Funded Residential Care: from £1400
  • RESPITE Self-Funded Residential Dementia Care: from £1500
  • RESPITE Self-Funded Nursing Care: £1500 – £1500
  • RESPITE Self-Funded Nursing Dementia Care: from £1600

These prices are only a guideline, please contact Birchwood Grange Care Home - Avery Healthcare to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Kerry Richards (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (150)
  • Single Rooms with Ensuite Wet Room (2)

Birchwood Grange Care Home - Avery Healthcare Reviews (171)

9.1

Birchwood Grange Care Home - Avery Healthcare has a Review Score of 9.1 (9.097) out of 10, based on 22 reviews in the last 2 years.
Over all time Birchwood Grange Care Home - Avery Healthcare has 171 reviews.

Overall Experience
  • 139
  • 28
  • 3
  • 1
  • 0
Date Published
  • 171
  • 2
  • 5
  • 22
  • 149
Reviewer Connection to Birchwood Grange Care Home - Avery Healthcare
  • 37
  • 30
  • 29
  • 15
  • 9
  • 7
  • 6
  • 6
  • 5
  • 4
  • 4
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 171, showing 161-171
Review from Claire T (Daughter of Resident) published on 12 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care staff are so kind. My husband and I visit three times a week. Always smiling, laughter.
We are delighted, social activities are really good. We can see the manager when we want.
The lady at reception is so kind, we love Birchwood Grange.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M L (Friend of Resident) published on 12 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was really impressed with the staff and their interaction with the residents, the full activities programme and the whole ethos of the home.
The home is clean and well decorated and I was visiting a friends mother who was very settled and content.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Helen A (Daughter of Resident) published on 9 August 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was a resident at Birchwood Grange for a year. I new straight away when I viewed the home that this was where mum would be happy.
Right from the first day, I felt mum was well looked after. She was encouraged to socialise with other residents but felt happy and safe with the staff. She always called
them her friends.
Mum suffered from dementia, schizophrenia and had many health issues, a difficult resident at times but the staff were so patient and understanding that we as a family new her time at Birchwood was a God send for her final year.
The chef would cook her things that she would like to eat and the activity lady would encourage her to try different things. The doctor and nursing staff saved her life many times and that gave us the opportunity to spend more time with her, which we are truly grateful.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sundip (Husband of Resident) published on 29 July 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
Very caring and hardworking team. They do understand the needs of the resident , which is much appreciated by the relatives.
Management team are always available to listen and act on any issues which are raised.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Raksha M (Daughter-in-law of Resident) published on 13 July 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father in law was moved to Birchwood Grange Care Home in July 2015. Our very first impression of both the manager, his staff and the home itself was just outstanding. They were so professional and showed us so much empathy and sympathy to our situation that we both felt very calm and very reassured
that our loved one was in very safe hands and in fact my father in law has gone through a personality change since being at Birchwood. He is no longer aggressive and is now a very calm and content person - solely due to his environment and the outstanding staff who care for him.
I do not know how to express our sincere gratitude and appreciation to the management and staff at Birchwood. They have just been so incredibly supportive and caring. The home's facilities are excellent and they definitely cater to individual needs and requirements. Our personal thanks to all the staff!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Roy T (Son of Resident) published on 12 July 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has stayed at Birchwood Grange on a number of occasions when on respite and I would not have my mother stay anywhere else but Birchwood Grange. The staff and management are 10 out of 10. The layout and premises and the grounds are second to none.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Daniel A (Grandson of Resident) published on 12 July 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Grandmother was a Birchwood Grange for a year and I know when I visited she was well looked after, she had a nice room and had made friends and said she really liked the staff. At Christmas and her birthday every one made her feel really special and they made us feel very welcome.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sean O (Regular Volunteer) published on 12 July 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having been a hospital chaplain for over ten years I have had contact with many nursing homes. Many of these were pretty poor both in quality and care. I am writing as I found Birchwood Grange to be the exact opposite. From the moment I entered your home it felt like home with it's friendly welcoming
environment. It was clean and everybody that I encountered seemed happy and peaceful.
Having studied Dementia for my Masters thesis I found your "connect" programme of great interest. This is a wonderful discovery and one I wish I had known about a few years ago.
I praise your staff for their friendliness and knowledge. I found your manager to be extremely friendly and very informative.
I think you are all doing a great job. Thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Christopher F (Nephew of Resident) published on 11 July 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
Birchwood Grange care home is a nice, clean, organised and structured care home. The staff are always welcoming, warm, friendly and always willing to assist my uncle. I have no worries or concerns about my uncle's care. He is well looked after and is always involved in variety of activities provided
by the home activity coordinators. The meals choices is to an excellent restaurant standard. They have recently created a sensory room where residents go to chill and relax. I would recommend Birchwood Grange Care Home to anyone and everyone. The management team is always professional and available to speak to residents and relatives. The structure of the management team is solid and effective.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Megan I (Daughter of Resident) published on 11 July 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum was moving after an assault in her prior home, I was un-trusting and stressed emotionally suffering guilt, now wanting to make up to my mum for what happened in a place I put her into. I did not foresee a place like Birchwood. It's care, uniqueness and staff/management - The facilities are second
to none.
It's hard placing someone you love in a home, I experienced the worst possible outcome, Birchwood restored my mum to herself and in truth me also. The staff are attentive, trained, happy and part of Birchwood's family.
The activities team are outstanding, the rooms and environment here (with the ongoing improvements) are amazing, My mother has never been so happy. You are not a patient, you are you and encouraged to be so. Birchwood really has changed our lives.


If you're thinking of visiting, do so, but Birchwood really is the jewel in the crown which continues to go the extra mile time and time again.
It's it's own world, like the residents can often be in theirs, a perfect match.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Bill C (Friend of Resident) published on 11 July 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely home, we moved our friend into Birchwood, the previous home was awful, now he has a life and is so happy, he has changed for the better and now is well cared for and the staff, well amazing. They will do anything for you.


Simply we can sleep at night now.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.1 (9.097)

Overview of Review Score

The Review Score of 9.1 (9.097) out of 10 for Birchwood Grange Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.464 for Birchwood Grange Care Home - Avery Healthcare is calculated as follows: ( (158 Excellents x 5) + (74 Goods x 4) + (22 Satisfactorys x 3) + (6 Poors x 2) + (1 Very Poors x 1) ) ÷ 261 Ratings = 4.464
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.633 Points relating to the number of positive Reviews for Birchwood Grange Care Home - Avery Healthcare is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 150 registered maximum number of service users is 30. 19 Positive Reviews ÷ 30 = 0.633
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Dec 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (19)

Meet the Team (1)

Kerry

Kerry Richards

Job Title: General Manager Joined: 2025

I’m Kerry, General Manager at Birchwood Grange Care Home, with nearly 30 years in health and social care. My background includes domiciliary care, residential services, and supported living for people with learning disabilities. I’ve led home care services and most recently worked with a charity where I was proud to oversee CQC Outstanding-rated services.


Honesty, integrity, and respect guide my work and are at the heart of everything I do. I’m passionate about championing the care profession and supporting staff to deliver the best possible care. I’m proud to lead a dedicated team providing high-quality care in a warm, welcoming environment, and I look forward to showing you what makes Birchwood Grange so special.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Birchwood Grange Care Home - Avery Healthcare to verify any information. View our terms and conditions. Birchwood Grange Care Home - Avery Healthcare has an Enhanced Service - more info.