Birchwood Grange Care Home - Avery Healthcare

177 Preston Hill, Kenton, Harrow HA3 9UY
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9.1 171 Reviews
  • Birchwood Grange Care Home - Avery Healthcare, Harrow
A diverse and inclusive setting, Birchwood Grange Care Home fosters a strong and nourishing community. Residents benefit from top-tier care and companionship, enhancing their comfort later in life. Couples or companions continuing their care journey together are warmly embraced in the home, which provides residential, respite, and dementia care.

Approaching the home is a memorable experience, with unique decorative flowers and ornamental animals inspired by the energetic and popular staff team. Their 'je ne sais quoi' brings a unique charm to Birchwood Grange.

A visit is worthwhile to learn about the team's exceptional residential care and companionship. The home features its own hair salon, café and garden, offering gardening opportunities for residents.

If you'd like to stay up to date with everything going on at the Harrow care home, take a look at their Facebook page.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 150 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1300
  • Self-Funded Residential Dementia Care: from £1400
  • Self-Funded Nursing Care: from £1400
  • Self-Funded Nursing Dementia Care: from £1500
  • RESPITE Self-Funded Residential Care: from £1400
  • RESPITE Self-Funded Residential Dementia Care: from £1500
  • RESPITE Self-Funded Nursing Care: £1500 – £1500
  • RESPITE Self-Funded Nursing Dementia Care: from £1600

These prices are only a guideline, please contact Birchwood Grange Care Home - Avery Healthcare to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Kerry Richards (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (150)
  • Single Rooms with Ensuite Wet Room (2)

Birchwood Grange Care Home - Avery Healthcare Reviews (171)

9.1

Birchwood Grange Care Home - Avery Healthcare has a Review Score of 9.1 (9.097) out of 10, based on 22 reviews in the last 2 years.
Over all time Birchwood Grange Care Home - Avery Healthcare has 171 reviews.

Overall Experience
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Date Published
  • 171
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Reviewer Connection to Birchwood Grange Care Home - Avery Healthcare
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Total of 171, showing 141-160
Review from E D (Widow Widower) published on 26 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was treated with kindness and dignity during the last few weeks of his life. My daughter, son and I spent a large part of each day with him and always found the staff cheerful, helpful and caring, both to him and us. All of the staff went out of their way to help us through a very difficult
time.
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Review from K U (Son of Resident) published on 26 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was treated with dignity and the staff were all very professional and caring. A great place for the last few days of my father's life.
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Review from Ryan M (Grandson of Resident) published on 19 May 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nan has never been happier or more looked after. The staff love her and know each resident personally as the management guidance is to create a home and family environment. Their daily life is activity based and full to the brim should they wish to join in. Might move in myself!
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Review from Amy F (Friend of Resident) published on 5 May 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited several homes while looking for care for my friend, but Birchwood was an easy choice to make. As soon as you arrive the home feels light, happy and welcoming. It is beautifully decorated inside and the gardens are full of interesting features. There are lots of bright communal spaces, which
gives a friendly feel.


The amazing thing about Birchwood Grange is the staff though. I can't begin to cover the many kindnesses shown to my friend (and to me) by everyone there. The carers and nurses are wonderful, they respond quickly and kindly and are so patient. The same team worked on my friend's unit so that I got to know everyone and my friend always knew who would be with him that day/night. The catering and activities teams took him under their wings and I felt that people at Birchwood went to extra lengths every day to help individual residents feel cared for.


My friend's stay at Birchwood was a terribly difficult time but I cannot imagine him being cared for by kinder people.

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Review from Gill S (Niece of Resident) published on 19 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Birchwood is brilliant, the best care home I have visited, I have been coming here regularly for seven years. The staff are so friendly, caring, professional and such lovely people. I would recommend Birchwood to anyone I know.
Both my aunt and uncle have lived here and passed away here, but it has
been like they were looked after as if they lived at ''The Ritz Hotel''
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Review from Sanjay D (Friend of Resident) published on 27 March 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dear friend had terminal cancer. She spent the last few weeks of her life here. All her friends were extremely happy about the treatment she received. Everyone from the manager to the cleaning staff was professional, helpful and caring. The rooms and buildings are clean, airy and well maintained.
The surreal artwork outside also lifts visitors' spirits. I would strongly recommend that you consider Birchwood Grange Care Home when looking for a place for your loved one.
Although I have rated activities excellent I really have no knowledge of these as my friend was too ill throughout her stay.
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Review from Brian H (Son of Resident) published on 27 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother (97 years), spent many years prior to Birchwood Grange struggling to survive on her own in a ground floor flat with a little help from a contract care agency; never believing that anywhere other than her own home of 60 years would be as good. It was an absolute revelation when she experienced
the most caring, competent, friendly and homely attributes of Birchwood Grange.
She was so happy in her new surroundings that the overall improvement in her health and wellbeing was very noticeable and she wishes she had made the move years ago. Thank you Birchwood Grange.
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Review from Riccardo C (Regular Volunteer) published on 15 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
The best thing about Birchwood Grange is that even before you enter the home the outside is well kept and clean with little scenes and statues and lights which all make it look like a fun and calm place to be. The new entrance is lovely with a nice little cafe where you can have refreshments and take
your loved ones.
The staff are always very friendly and always ask if you want refreshments too they have great entertainment regularly and celebrate all sorts of special days in any ethnic calendar. If you want to find a home for a loved one take a look at Birchwood Grange.
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Review from Stephen K (Grandson of Resident) published on 19 January 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Grandmother has resided in the Crocus ward since September of 2013 and I have been extremely satisfied with the level of care that she has received. All the staff have been nothing but kind to my Nana and being so far away it keeps my mind at ease knowing she is in good care.
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Review from Lesley (Daughter of Resident) published on 11 January 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care given to my mother who is a 100 has been very impressive.


They show great compassion for all the residents even staying on longer to help when their shift is over.


They have a great range of activities for the residents.

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Review from Kim H (Daughter of Resident) published on 4 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The minute I came to visit Birchwood Grange Care Home I knew this was the place for Mum to be. Greeted by friendly staff from reception, carers and nurses and volunteers. The care Mum has received has been outstanding since she arrived in July of this year. Birchwood Grange Care Home is a fun place
to be led by an energetic compassionate manager along with the management team. It's great to be in a home where people want to work.
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Review from Felicia K (Great-Niece of Resident) published on 11 November 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
The previous home my Great-Aunt was in was not very good, but so far I have heard nothing but positive feedback about this one. I hope the staff continues to look after her with care and attentiveness.
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Review from Lillian (Niece of Resident) published on 9 November 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt is in a much better place and properly cared for. The people are wonderful and so caring. The atmosphere is warm and friendly. The physical structure and surroundings are lovely. I will gladly recommend this facility to anyone.
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Review from Pearl S (Niece of Resident) published on 7 November 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Beechwood Grange Home is the best choice that any family can make when they need good 24/7 care for a relative. I knew that the family made the best decision even before we arrived at the residence because the ambulance driver and her colleague assured me that I made an excellent choice. Two days earlier,
the taxi driver who drove me by the facility made the same comment, and they should know because I live in Canada.


Having being told and my research of the wonderful things about the home, I felt at ease knowing that when I leave, my aunt would be in good, capable, professional hands. I said 'yes' before I found out that there was a vacancy for my aunt.


My aunt's health and appearance have improved immensely since I took her to Beechwood Grange Home on September 1/2016. All of my inquiries are acted upon promptly and I have every confidence in the management and staff to do what's best for my aunt.


I would not hesitate to recommend Beechwood Grange Home.

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Review from Sonal M (Regular Volunteer) published on 31 October 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Birchwood Grange holds a very special place in our family's heart. Our grandmother had suffered a stroke so needed 24/7 care. Birchwood not only looked after her with the utmost care and respect but the staff and residents became part of our family. We can never repay the staff of Birchwood for their
amazing help and support of our beloved grandmother, who sadly passed away in 2013. Yesterday, as part of Sewa Day, the Young Lohana Society, a group of volunteers spent the day with residents. Once again Birchwood staff welcomed us in and helped make it a day to remember. Special thanks to the Activities Co-ordinator who was superb in helping us organise the day!
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Review from Bakhtawar M (Regular Volunteer) published on 30 August 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Good staff management and activities arrangement. Staff are very polite, helpful and very kind to the residents, no areas for improvement. The home itself is kept quiet clean and there are no complaints towards the cleanliness.
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Review from Zuhra A (Regular Volunteer) published on 30 August 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff help residents with great care and provide an amazing service to them at all times i.e with their necessities. Employees make sure that the residents are happy and satisfied all the time.
Birchwood Grange Care Home has a very peaceful environment.
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Review from Maryan M (Regular Volunteer) published on 29 August 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
I started volunteering about a month ago, and I LOVE IT. I look forward to coming to the care home every week, that I am actually considering volunteering more hours, hopefully. The workers there are so friendly and the residents so far are amazing. The only thing I will say is anyone could just walk
in and not sign in - but that may be due to all the renovating that is currently going on.
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Review from Hidayah B (Regular Volunteer) published on 29 August 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care home is well organised and clean. The staff treat the residents with care and dignity. The activities aim to include all the residents and a variety of activities. In particular the sensory room is very effective, interesting and fun.
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Review from Bradley M (Regular Volunteer) published on 29 August 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am a student volunteer at the home from Preston Manor, the home is so friendly and I have been able to share in the life's of the elderly, the staff have been very good and I have seen now how to care for people who need help.


The home is bright and has so many activities for me to engage in with

the residents. I am supervised but allowed to chat with the residents who are all happy.


I go to two homes as part of my course but Birchwood is really nice and my favourite. I want to thank the staff for allowing me to have work experience.


I have seen how kind and caring the staff are with the residents.

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Current Review Score: 9.1 (9.097)

Overview of Review Score

The Review Score of 9.1 (9.097) out of 10 for Birchwood Grange Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.464 for Birchwood Grange Care Home - Avery Healthcare is calculated as follows: ( (158 Excellents x 5) + (74 Goods x 4) + (22 Satisfactorys x 3) + (6 Poors x 2) + (1 Very Poors x 1) ) ÷ 261 Ratings = 4.464
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.633 Points relating to the number of positive Reviews for Birchwood Grange Care Home - Avery Healthcare is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 150 registered maximum number of service users is 30. 19 Positive Reviews ÷ 30 = 0.633
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Dec 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (19)

Meet the Team (1)

Kerry

Kerry Richards

Job Title: General Manager Joined: 2025

I’m Kerry, General Manager at Birchwood Grange Care Home, with nearly 30 years in health and social care. My background includes domiciliary care, residential services, and supported living for people with learning disabilities. I’ve led home care services and most recently worked with a charity where I was proud to oversee CQC Outstanding-rated services.


Honesty, integrity, and respect guide my work and are at the heart of everything I do. I’m passionate about championing the care profession and supporting staff to deliver the best possible care. I’m proud to lead a dedicated team providing high-quality care in a warm, welcoming environment, and I look forward to showing you what makes Birchwood Grange so special.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Birchwood Grange Care Home - Avery Healthcare to verify any information. View our terms and conditions. Birchwood Grange Care Home - Avery Healthcare has an Enhanced Service - more info.