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- Birchwood Grange Care Home - Avery Healthcare

The staff went above and beyond with their care and kindness.L B(Granddaughter of Resident/Service User)

The cleaning regime is regular and thoroughJ G(Daughter of Resident/Service User)


The staff went above and beyond with their care and kindness.L B(Granddaughter of Resident/Service User)

The cleaning regime is regular and thoroughJ G(Daughter of Resident/Service User)


A diverse and inclusive setting, Birchwood Grange Care Home fosters a strong and nourishing community. Residents benefit from top-tier care and companionship, enhancing their comfort later in life. Couples or companions continuing their care journey together are warmly embraced in the home, which provides residential, respite, and dementia care.
Approaching the home is a memorable experience, with unique decorative flowers and ornamental animals inspired by the energetic and popular staff team....
Care Provided by Birchwood Grange Care Home - Avery Healthcare
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 150 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Birchwood Grange Care Home - Avery Healthcare for full pricing details and T&Cs.
Contact Birchwood Grange Care Home - Avery Healthcare to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Avery Healthcare Group
- Private Owned
Person in charge
- Kerry Richards(General Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Number of floors: 2
Room Information
- Single Rooms (150)
- Single Rooms with ensuite Wet Room (2)
Birchwood Grange Care Home - Avery Healthcare Reviews (179)
Birchwood Grange Care Home - Avery Healthcare has a Review Score of 8.9 (8.870) out of 10, based on 15 reviews in the last 2 years.
Over all time Birchwood Grange Care Home - Avery Healthcare has 179 reviews.
The activity co-ordinator is amazing, very helpful and caring. All of Astor unit staff are amazing and very helpful. My mum has been well looked after. I'm glad we chose Birchwood.
I would like to thank everybody involved as I can now feel at ease that he is safe and secure. Thank you very much.
I feel safe and comfortable in the home and well looked after. I like to watch TV and enjoy the food. I have no complaints.
It's beautiful. I like everything here so far. I enjoy the activities the most. I'm happy here and people are nice.
This is my home, I have made many friends and enjoy being with the activity team. I like to meet and greet new residents and show them around. I like going for walks in the garden.
I enjoy living here. I enjoy the activities and the food is very good. I get up and shower every day. Most of the time I like going and listen to all the activities.
Some very helpful staff. I chose this home out of 5 homes. I like the gardens, the view as you come in. The manager gave me a bottle of champagne, he is easy to talk to. I'm very happy here it's a lovely home.
The staff were always helpful and friendly.
I would recommend Birchwood Grange to anyone who has a family member in the same situation.
My husband was treated with kindness and dignity during the last few weeks of his life. My daughter, son and I spent a large part of each day with him and always found the staff cheerful, helpful and caring, both to him and us. All of the staff went out of their way to help us through a very difficult time.
My father was treated with dignity and the staff were all very professional and caring. A great place for the last few days of my father's life.
My nan has never been happier or more looked after. The staff love her and know each resident personally as the management guidance is to create a home and family environment. Their daily life is activity based and full to the brim should they wish to join in. Might move in myself!
I visited several homes while looking for care for my friend, but Birchwood was an easy choice to make. As soon as you arrive the home feels light, happy and welcoming. It is beautifully decorated inside and the gardens are full of interesting features. There are lots of bright communal spaces, which gives a friendly feel.
The amazing thing about Birchwood Grange is the staff though. I can't begin to cover the many kindnesses shown to my friend (and to me) by everyone there. The carers and nurses are wonderful, they respond quickly and kindly and are so patient. The same team worked on my friend's unit so that I got to know everyone and my friend always knew who would be with him that day/night. The catering and activities teams took him under their wings and I felt that people at Birchwood went to extra lengths every day to help individual residents feel cared for.
My friend's stay at Birchwood was a terribly difficult time but I cannot imagine him being cared for by kinder people.
Both my aunt and uncle have lived here and passed away here, but it has been like they were looked after as if they lived at ''The Ritz Hotel''
She was so happy in her new surroundings that the overall improvement in her health and wellbeing was very noticeable and she wishes she had made the move years ago. Thank you Birchwood Grange.
Although I have rated activities excellent I really have no knowledge of these as my friend was too ill throughout her stay.
The staff are always very friendly and always ask if you want refreshments too they have great entertainment regularly and celebrate all sorts of special days in any ethnic calendar. If you want to find a home for a loved one take a look at Birchwood Grange.
My Grandmother has resided in the Crocus ward since September of 2013 and I have been extremely satisfied with the level of care that she has received. All the staff have been nothing but kind to my Nana and being so far away it keeps my mind at ease knowing she is in good care.
The care given to my mother who is a 100 has been very impressive.
They show great compassion for all the residents even staying on longer to help when their shift is over.
They have a great range of activities for the residents.
The minute I came to visit Birchwood Grange Care Home I knew this was the place for Mum to be. Greeted by friendly staff from reception, carers and nurses and volunteers. The care Mum has received has been outstanding since she arrived in July of this year. Birchwood Grange Care Home is a fun place to be led by an energetic compassionate manager along with the management team. It's great to be in a home where people want to work.
The previous home my Great-Aunt was in was not very good, but so far I have heard nothing but positive feedback about this one. I hope the staff continues to look after her with care and attentiveness.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 06 December 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (31) & Events (0)
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 14 Feb 2025
We went out and about for our promotions of the Open Day which will be held on Saturday, 22nd February. We were warmly welcomed by the discharge team at St....
There are no upcoming events for Birchwood Grange Care Home - Avery Healthcare.
Awards / Recognitions (20)
- 30 Jan 2026Recipient: Avery Healthcare Group
- 31 Jan 2025Recipient: Avery Healthcare Group
- 31 Jan 2024Recipient: Avery Healthcare Group
Accreditations
There are no accreditations posted yet for Birchwood Grange Care Home - Avery Healthcare.
Meet the Team (1)

I’m Kerry, General Manager at Birchwood Grange Care Home, with nearly 30 years in health and social care. My background includes domiciliary care, residential services, and supported living for people with learning disabilities. I’ve led home care services and most recently worked with a charity where I was proud to oversee CQC Outstanding-rated services.
Honesty, integrity, and respect guide my work and are at the heart of everything I do. I’m passionate about championing the care profession and supporting staff to deliver the best possible care. I’m proud to lead a dedicated team providing high-quality care in a warm, welcoming environment, and I look forward to showing you what makes Birchwood Grange so special.
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