Birchwood Grange Care Home - Avery Healthcare

177 Preston Hill, Kenton, Harrow HA3 9UY
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9.1 171 Reviews
  • Birchwood Grange Care Home - Avery Healthcare, Harrow
A diverse and inclusive setting, Birchwood Grange Care Home fosters a strong and nourishing community. Residents benefit from top-tier care and companionship, enhancing their comfort later in life. Couples or companions continuing their care journey together are warmly embraced in the home, which provides residential, respite, and dementia care.

Approaching the home is a memorable experience, with unique decorative flowers and ornamental animals inspired by the energetic and popular staff team. Their 'je ne sais quoi' brings a unique charm to Birchwood Grange.

A visit is worthwhile to learn about the team's exceptional residential care and companionship. The home features its own hair salon, café and garden, offering gardening opportunities for residents.

If you'd like to stay up to date with everything going on at the Harrow care home, take a look at their Facebook page.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 150 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1300
  • Self-Funded Residential Dementia Care: from £1400
  • Self-Funded Nursing Care: from £1400
  • Self-Funded Nursing Dementia Care: from £1500
  • RESPITE Self-Funded Residential Care: from £1400
  • RESPITE Self-Funded Residential Dementia Care: from £1500
  • RESPITE Self-Funded Nursing Care: £1500 – £1500
  • RESPITE Self-Funded Nursing Dementia Care: from £1600

These prices are only a guideline, please contact Birchwood Grange Care Home - Avery Healthcare to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Kerry Richards (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (150)
  • Single Rooms with Ensuite Wet Room (2)

Birchwood Grange Care Home - Avery Healthcare Reviews (171)

9.1

Birchwood Grange Care Home - Avery Healthcare has a Review Score of 9.1 (9.097) out of 10, based on 22 reviews in the last 2 years.
Over all time Birchwood Grange Care Home - Avery Healthcare has 171 reviews.

Overall Experience
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Date Published
  • 171
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Reviewer Connection to Birchwood Grange Care Home - Avery Healthcare
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Total of 171, showing 121-140
Review from Teddy A (Resident) assisted by family/friend published on 18 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What I enjoy about this home is everyone has lots of time for me. I enjoy playing chess with the activity team. I enjoy the food and the company, the staff make me laugh when I feel upset and it makes me forget I was ever unhappy. The home is like a hotel and I feel well looked after.
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Review from John S (Resident) assisted by family/friend published on 18 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I've been here a long time and it's so much like a place I want to be. I'm happy and well looked after. Sometimes, I am confused and everyone in the home looks after me.
Reply from Mark Bird, Home Manager at Birchwood Grange Care Home - Avery Healthcare

Thank you for taking the time to review the home, I am so pleased that you happy and if I can be of any support then please do hesitate to speak to the team at any time for support or just a chat.

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Review from Barbara H (Resident) assisted by family/friend published on 18 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is friendly, warm and kind. I like the breakfast and the music. The staff take care of me and I like the way that everyone talks to me.
Reply from Mark Bird, Home Manager at Birchwood Grange Care Home - Avery Healthcare

Thank you Barbara I am so pleased you are happy and content, it is a pleasure to know you.

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Review from Mukesh G (Resident) assisted by family/friend published on 18 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone is nice to me and makes me drinks and helps me. I like my activities and the Asian food. Everyone is so friendly and makes so much fuss over me. I like it here and so does my mum who is also a resident here. We feel very much at home.
Reply from Mark Bird, Home Manager at Birchwood Grange Care Home - Avery Healthcare

Dear Mukesh


Thank you for taking the time to review the home, I am so pleased you are happy and settled, it really is nice to hear this and if I can be of any assistance please ask to see me at any time.

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Review from C H (Resident) assisted by family/friend published on 17 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came to the home 6 months ago and everyone has been really nice to me. Staff go shopping for me and always ask how I am and if I need anything. The activity team always ask if I'd like to join any of the many activities and I really like my own room and the coffee lounge. The home shop has some nice
treats too.
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Review from Mukesh M (Son of Resident) published on 4 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was at Birchwood Grange care home for approximately 3 years. In that period my family and I got to know a lot of the staff.
I/we found the care to be above average, in fact very good, also the staff and managers were very helpful and accommodated many requests with smiles on their faces.
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Review from T C (Resident) assisted by family/friend published on 21 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I enjoy the family coming to see me.
The carers are nice to me and look after me well.
I like my room and the home is nicely decorated.
I enjoy the Catholic services and the ladies come to give me communion.
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Review from D S (Resident) assisted by family/friend published on 21 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care is really good.
I like the music and activities, I go to as many as I can.
I also like the church services.
I like the food and my room, it's very peaceful.
The lounge is decorated like a hotel but is very welcoming.
I like to see what's going on, so enjoy being in the lounge.
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Review from Joan P (Resident) assisted by family/friend published on 21 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The thing I like is to read.
There are lots of books in the library to borrow.
I like when the animals come to visit and I like the music and the people who sit at my table at meal times.
The care is very good, they are so kind and have a lot of patience when sometimes I'm not very happy.
The home
is my home and I'm very happy.
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Review from Robert F (Resident) assisted by family/friend published on 24 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been here nearly three years and it really feels comfortable and friendly. My bedroom is well furnished and clean and the facilities are very good. The social activities are enjoyable although I'm happy with my own company, and can phone my brother regularly and see him. I enjoy the food and
am happy with the care from nurses and care assistants. I think the gardens and the building are very attractive.
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Review from Sharon M (Resident) assisted by family/friend published on 24 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like it here it's really nice, friendly and caring. I like my room, love the colours, the bathroom and it's all very clean. Activities are good and I can ask for help when I feel down. The carers are really nice and listen to me. I love it here.
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Review from P C (Resident) assisted by family/friend published on 24 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think the home is really friendly. The carers look after me really well, the food is really tasty and I really enjoy the activities.
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Review from Hanel S (Son of Resident) published on 24 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The activity co-ordinator is amazing, very helpful and caring. All of Astor unit staff are amazing and very helpful. My mum has been well looked after. I'm glad we chose Birchwood.
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Review from Diana A (Wife of Resident) published on 18 August 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since my husband has been in this care home he has become calmer and more settled. The carers are all very good with him and other residents. He has put on weight with the good food. They have a singer that comes in and sings with him in Greek and my husband comes alive, I can see my husband is very
happy and content.
I would like to thank everybody involved as I can now feel at ease that he is safe and secure. Thank you very much.
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Review from M P (Resident) assisted by family/friend published on 17 July 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I feel safe and comfortable in the home and well looked after. I like to watch TV and enjoy the food. I have no complaints.
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Review from Shelia G (Resident) assisted by family/friend published on 17 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's beautiful. I like everything here so far. I enjoy the activities the most. I'm happy here and people are nice.
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Review from A I (Resident) assisted by family/friend published on 17 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is my home, I have made many friends and enjoy being with the activity team. I like to meet and greet new residents and show them around. I like going for walks in the garden.
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Review from Roger S (Resident) assisted by family/friend published on 17 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I enjoy living here. I enjoy the activities and the food is very good. I get up and shower every day. Most of the time I like going and listen to all the activities.
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Review from E T (Resident) published on 17 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Some very helpful staff. I chose this home out of 5 homes. I like the gardens, the view as you come in. The manager gave me a bottle of champagne, he is easy to talk to. I'm very happy here it's a lovely home.
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Review from D F (Son of Resident) published on 27 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was there just over a month. I found the facility to be well maintained and clean.
The staff were always helpful and friendly.
I would recommend Birchwood Grange to anyone who has a family member in the same situation.
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Current Review Score: 9.1 (9.097)

Overview of Review Score

The Review Score of 9.1 (9.097) out of 10 for Birchwood Grange Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.464 for Birchwood Grange Care Home - Avery Healthcare is calculated as follows: ( (158 Excellents x 5) + (74 Goods x 4) + (22 Satisfactorys x 3) + (6 Poors x 2) + (1 Very Poors x 1) ) ÷ 261 Ratings = 4.464
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.633 Points relating to the number of positive Reviews for Birchwood Grange Care Home - Avery Healthcare is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 150 registered maximum number of service users is 30. 19 Positive Reviews ÷ 30 = 0.633
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Dec 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (19)

Meet the Team (1)

Kerry

Kerry Richards

Job Title: General Manager Joined: 2025

I’m Kerry, General Manager at Birchwood Grange Care Home, with nearly 30 years in health and social care. My background includes domiciliary care, residential services, and supported living for people with learning disabilities. I’ve led home care services and most recently worked with a charity where I was proud to oversee CQC Outstanding-rated services.


Honesty, integrity, and respect guide my work and are at the heart of everything I do. I’m passionate about championing the care profession and supporting staff to deliver the best possible care. I’m proud to lead a dedicated team providing high-quality care in a warm, welcoming environment, and I look forward to showing you what makes Birchwood Grange so special.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Birchwood Grange Care Home - Avery Healthcare to verify any information. View our terms and conditions. Birchwood Grange Care Home - Avery Healthcare has an Enhanced Service - more info.