Birchwood Grange Care Home - Avery Healthcare

177 Preston Hill, Kenton, Harrow HA3 9UY
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8.7 177 Reviews
  • Birchwood Grange Care Home - Avery Healthcare, Harrow
A diverse and inclusive setting, Birchwood Grange Care Home fosters a strong and nourishing community. Residents benefit from top-tier care and companionship, enhancing their comfort later in life. Couples or companions continuing their care journey together are warmly embraced in the home, which provides residential, respite, and dementia care.

Approaching the home is a memorable experience, with unique decorative flowers and ornamental animals inspired by the energetic and popular staff team. Their 'je ne sais quoi' brings a unique charm to Birchwood Grange.

A visit is worthwhile to learn about the team's exceptional residential care and companionship. The home features its own hair salon, café and garden, offering gardening opportunities for residents.

If you'd like to stay up to date with everything going on at the Harrow care home, take a look at their Facebook page.
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Care Provided by Birchwood Grange Care Home - Avery Healthcare

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 150 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1150
  • Self-Funded Residential Dementia Care: from £1250
  • Self-Funded Nursing Care: from £1250
  • Self-Funded Nursing Dementia Care: from £1350
  • RESPITE Self-Funded Residential Care: from £1500
  • RESPITE Self-Funded Residential Dementia Care: from £1610
  • RESPITE Self-Funded Nursing Care: from £1610
  • RESPITE Self-Funded Nursing Dementia Care: from £1720
The price(s) shown are provided by the care home. Contact Birchwood Grange Care Home - Avery Healthcare for full pricing details and T&Cs.

Contact Birchwood Grange Care Home - Avery Healthcare to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Birchwood Grange Care Home - Avery Healthcare to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Kerry Richards (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (150)
  • Single Rooms with Ensuite Wet Room (2)

Birchwood Grange Care Home - Avery Healthcare Reviews (177)

8.7

Birchwood Grange Care Home - Avery Healthcare has a Review Score of 8.7 (8.703) out of 10, based on 13 reviews in the last 2 years.
Over all time Birchwood Grange Care Home - Avery Healthcare has 177 reviews.

Overall Experience
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  • 3
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Date Published
  • 177
  • 5
  • 9
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Reviewer Connection to Birchwood Grange Care Home - Avery Healthcare
  • 38
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  • 30
  • 15
  • 9
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  • 4
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  • 1
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Total of 177, showing 121-140
Review from Diana (Daughter of Resident) published on 26 October 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Birchwood Grange Care Home was the most caring care home I have ever seen. I would go numerous times a week to visit my father on many occasions taking my young son along with me. Every time we went my son was happy to come. From the moment we entered the place it was immaculate with a fish tank, flowers
on the desk. Whenever we walked through the home during the day the residents were all up and dressed. Food time was not traumatic, the staff cared so much and made sure everyone was well fed. The decor of the walls was beautiful, especially the Alzheimer's unit. It showed pictures of the past and they wanted it to be a home away from home. My father was not in the home for long and went downhill fast, however they were always there for us either with a chair, cup of tea or even a hug! Even the day he passed away all the staff were so caring, compassionate and showed my father the utmost dignity. The care home was always safe, secure. From the outside, you wouldn't know it is a care home.
Reply from Mark Bird, Home Manager at Birchwood Grange Care Home - Avery HealthcareI am pleased and humbled that you gave a lovely review, I will share this with the staff. Once again if I can be of any help in the future then please do not hesitate to contact me.
With kindest regards, Mark.
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Review from Aida (Wife of Resident) published on 26 October 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband who had Alzheimer's and was in Birchwood Grange Care home for the last 5 months of his life was treated with the utmost respect and dignity. The staff at the care home not only cared about him but my family also. I was extremely happy that he was able to spend the last months of his life
in a place like that. It was a home away from home. We visited him every day, sometimes numerous times a day and the staff's care and compassion went past the call of duty. One such example was when my husband went to the hospital with pneumonia on a Friday afternoon the manager of the care home came all the way to the hospital to pick me up. The home was always spotless. The gardens are amazing, the food was always good and the staff were always pleasant. The residents were always clean and well looked after. Also, the activities were always nice, numerous times a week people were singing or doing other activities there.
Reply from Mark Bird, Home Manager at Birchwood Grange Care Home - Avery HealthcareThank you so much for your lovely review. If I can be of any support in the future then please do not hesitate to contact me. With kind regards, Mark.
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Review from H B (Resident) assisted by family/friend published on 18 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can be very difficult at times but I like it here and I like the activities and the team. I get depressed and the staff take time to talk to me and take me out. The staff have been very kind to me and my brothers take part in the activities with me and this home has made me feel so much better.
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Review from Mary F (Resident) assisted by family/friend published on 18 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is nice and caring, my husband comes to see me and they make me feel very welcome.
Reply from Mark Bird, Home Manager at Birchwood Grange Care Home - Avery HealthcareThank you so much for taking time to review us, If I can be of any help at all please do not hesitate to speak to me.
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Review from Dora K (Resident) assisted by family/friend published on 18 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The food is lovely, the staff are really nice and friendly. I think this is a wonderful home, everyone is so nice. I love my room with the pictures and I like to go outside to the garden. I'm not strong enough to walk yet but everyone is willing to take me to where I want to go.
Reply from Mark Bird, Home Manager at Birchwood Grange Care Home - Avery HealthcareThank you for taking the time to review us, it is always a pleasure to hear good things about the staff and the home, but more importantly, that you love your home as much as we do looking after you.
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Review from Suresh S (Resident) assisted by family/friend published on 18 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm in the Asian unit, where everyone talks to me. I enjoy the temple in the morning and the music. My favourite is Bingo. I like visiting the temple when we get to go out. I like talking to the volunteers who are really nice.
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Review from Teddy A (Resident) assisted by family/friend published on 18 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What I enjoy about this home is everyone has lots of time for me. I enjoy playing chess with the activity team. I enjoy the food and the company, the staff make me laugh when I feel upset and it makes me forget I was ever unhappy. The home is like a hotel and I feel well looked after.
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Review from John S (Resident) assisted by family/friend published on 18 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I've been here a long time and it's so much like a place I want to be. I'm happy and well looked after. Sometimes, I am confused and everyone in the home looks after me.
Reply from Mark Bird, Home Manager at Birchwood Grange Care Home - Avery HealthcareThank you for taking the time to review the home, I am so pleased that you happy and if I can be of any support then please do hesitate to speak to the team at any time for support or just a chat.
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Review from Barbara H (Resident) assisted by family/friend published on 18 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is friendly, warm and kind. I like the breakfast and the music. The staff take care of me and I like the way that everyone talks to me.
Reply from Mark Bird, Home Manager at Birchwood Grange Care Home - Avery HealthcareThank you Barbara I am so pleased you are happy and content, it is a pleasure to know you.
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Review from Mukesh G (Resident) assisted by family/friend published on 18 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone is nice to me and makes me drinks and helps me. I like my activities and the Asian food. Everyone is so friendly and makes so much fuss over me. I like it here and so does my mum who is also a resident here. We feel very much at home.
Reply from Mark Bird, Home Manager at Birchwood Grange Care Home - Avery HealthcareDear Mukesh

Thank you for taking the time to review the home, I am so pleased you are happy and settled, it really is nice to hear this and if I can be of any assistance please ask to see me at any time.
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Review from C H (Resident) assisted by family/friend published on 17 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came to the home 6 months ago and everyone has been really nice to me. Staff go shopping for me and always ask how I am and if I need anything. The activity team always ask if I'd like to join any of the many activities and I really like my own room and the coffee lounge. The home shop has some nice
treats too.
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Review from Mukesh M (Son of Resident) published on 4 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was at Birchwood Grange care home for approximately 3 years. In that period my family and I got to know a lot of the staff.
I/we found the care to be above average, in fact very good, also the staff and managers were very helpful and accommodated many requests with smiles on their faces.
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Review from T C (Resident) assisted by family/friend published on 21 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I enjoy the family coming to see me.
The carers are nice to me and look after me well.
I like my room and the home is nicely decorated.
I enjoy the Catholic services and the ladies come to give me communion.
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Review from D S (Resident) assisted by family/friend published on 21 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care is really good.
I like the music and activities, I go to as many as I can.
I also like the church services.
I like the food and my room, it's very peaceful.
The lounge is decorated like a hotel but is very welcoming.
I like to see what's going on, so enjoy being in the lounge.
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Review from Joan P (Resident) assisted by family/friend published on 21 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The thing I like is to read.
There are lots of books in the library to borrow.
I like when the animals come to visit and I like the music and the people who sit at my table at meal times.
The care is very good, they are so kind and have a lot of patience when sometimes I'm not very happy.
The home
is my home and I'm very happy.
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Review from Robert F (Resident) assisted by family/friend published on 24 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been here nearly three years and it really feels comfortable and friendly. My bedroom is well furnished and clean and the facilities are very good. The social activities are enjoyable although I'm happy with my own company, and can phone my brother regularly and see him. I enjoy the food and
am happy with the care from nurses and care assistants. I think the gardens and the building are very attractive.
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Review from Sharon M (Resident) assisted by family/friend published on 24 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like it here it's really nice, friendly and caring. I like my room, love the colours, the bathroom and it's all very clean. Activities are good and I can ask for help when I feel down. The carers are really nice and listen to me. I love it here.
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Review from P C (Resident) assisted by family/friend published on 24 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think the home is really friendly. The carers look after me really well, the food is really tasty and I really enjoy the activities.
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Review from Hanel S (Son of Resident) published on 24 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The activity co-ordinator is amazing, very helpful and caring. All of Astor unit staff are amazing and very helpful. My mum has been well looked after. I'm glad we chose Birchwood.
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Review from Diana A (Wife of Resident) published on 18 August 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since my husband has been in this care home he has become calmer and more settled. The carers are all very good with him and other residents. He has put on weight with the good food. They have a singer that comes in and sings with him in Greek and my husband comes alive, I can see my husband is very
happy and content.
I would like to thank everybody involved as I can now feel at ease that he is safe and secure. Thank you very much.
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Current Review Score: 8.7 (8.703)

Overview of Review Score

The Review Score of 8.7 (8.703) out of 10 for Birchwood Grange Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.2 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.503 for Birchwood Grange Care Home - Avery Healthcare is calculated as follows: ( (98 Excellents x 5) + (43 Goods x 4) + (9 Satisfactorys x 3) + (4 Poors x 2) + (1 Very Poors x 1) ) ÷ 155 Ratings = 4.503
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.2 Points relating to the number of positive Reviews for Birchwood Grange Care Home - Avery Healthcare is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 = 3.8
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 150 registered maximum number of service users is 30. 12 Positive Reviews ÷ 30 = 0.4
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Dec 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (20)

Meet the Team (1)

Kerry

Kerry Richards

Job Title: General Manager Joined: 2025

I’m Kerry, General Manager at Birchwood Grange Care Home, with nearly 30 years in health and social care. My background includes domiciliary care, residential services, and supported living for people with learning disabilities. I’ve led home care services and most recently worked with a charity where I was proud to oversee CQC Outstanding-rated services.


Honesty, integrity, and respect guide my work and are at the heart of everything I do. I’m passionate about championing the care profession and supporting staff to deliver the best possible care. I’m proud to lead a dedicated team providing high-quality care in a warm, welcoming environment, and I look forward to showing you what makes Birchwood Grange so special.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Birchwood Grange Care Home - Avery Healthcare to verify any information. View our terms and conditions. Birchwood Grange Care Home - Avery Healthcare has an Enhanced Service - more info.