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Birchwood Grange Care Home - Avery Healthcare

177 Preston Hill, Kenton, Harrow, London HA3 9UY
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The staff went above and beyond with their care and kindness.L B(Granddaughter of Resident/Service User)
Birchwood Grange Care Home - Avery Healthcare, Harrow
The cleaning regime is regular and thoroughJ G(Daughter of Resident/Service User)
Birchwood Grange Care Home - Avery Healthcare, Harrow
Birchwood Grange Care Home - Avery Healthcare, Harrow

A diverse and inclusive setting, Birchwood Grange Care Home fosters a strong and nourishing community. Residents benefit from top-tier care and companionship, enhancing their comfort later in life. Couples or companions continuing their care journey together are warmly embraced in the home, which provides residential, respite, and dementia care.

Approaching the home is a memorable experience, with unique decorative flowers and ornamental animals inspired by the energetic and popular staff team....  

Care Provided by Birchwood Grange Care Home - Avery Healthcare

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 150 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,150From £1,500
Residential Dementia CareFrom £1,250From £1,610
Nursing CareFrom £1,250From £1,610
Nursing Dementia CareFrom £1,350From £1,720

Contact Birchwood Grange Care Home - Avery Healthcare to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Kerry Richards(General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (150)
  • Single Rooms with ensuite Wet Room (2)

Birchwood Grange Care Home - Avery Healthcare Reviews (179)

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8.9

Birchwood Grange Care Home - Avery Healthcare has a Review Score of 8.9 (8.870) out of 10, based on 15 reviews in the last 2 years. Over all time Birchwood Grange Care Home - Avery Healthcare has 179 reviews.

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Showing 179 reviews matching selected criteria
Review from J P (Friend of Resident) published on 14 December 2017 Submitted via Postal Card
Overall Experience

Staff are very helpful and friendly. Lots of activities advertised on the notice board. Rooms very clean, upstairs dining room very light but the heating is far too hot!!

Reply from Mark Bird, Home Manager at Birchwood Grange Care Home - Avery Healthcare

Thank you for review, very much appreciated. The heating is set to temperature throughout the home to the regulated limits, however, we take your comments on board.

Once again thank you for reviewing us and taking the time.

With kindest regards.

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Review from Jeyapirapanthini P (Regular Volunteer) published on 11 December 2017 Submitted via Website
Overall Experience

They have lovely staff who keep the home clean. They help with activities for the residents. Food is tasty. Laundry lady does the washing and ironing for the residents. Safety is in place and the residents are happy.

Reply from Mark Bird, Manager Home at Birchwood Grange Care Home - Avery Healthcare

Thank you for your kind comments. It is really appreciated.

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Review from Diana (Daughter of Resident) published on 26 October 2017 Submitted via Website
Overall Experience

Birchwood Grange Care Home was the most caring care home I have ever seen. I would go numerous times a week to visit my father on many occasions taking my young son along with me. Every time we went my son was happy to come. From the moment we entered the place it was immaculate with a fish tank, flowers on the desk. Whenever we walked through the home during the day the residents were all up and dressed. Food time was not traumatic, the staff cared so much and made sure everyone was well fed. The decor of the walls was beautiful, especially the Alzheimer's unit. It showed pictures of the past and they wanted it to be a home away from home. My father was not in the home for long and went downhill fast, however they were always there for us either with a chair, cup of tea or even a hug! Even the day he passed away all the staff were so caring, compassionate and showed my father the utmost dignity. The care home was always safe, secure. From the outside, you wouldn't know it is a care home.

Reply from Mark Bird, Home Manager at Birchwood Grange Care Home - Avery Healthcare
I am pleased and humbled that you gave a lovely review, I will share this with the staff. Once again if I can be of any help in the future then please do not hesitate to contact me.

With kindest regards, Mark.

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Review from Aida (Wife of Resident) published on 26 October 2017 Submitted via Website
Overall Experience

My husband who had Alzheimer's and was in Birchwood Grange Care home for the last 5 months of his life was treated with the utmost respect and dignity. The staff at the care home not only cared about him but my family also. I was extremely happy that he was able to spend the last months of his life in a place like that. It was a home away from home. We visited him every day, sometimes numerous times a day and the staff's care and compassion went past the call of duty. One such example was when my husband went to the hospital with pneumonia on a Friday afternoon the manager of the care home came all the way to the hospital to pick me up. The home was always spotless. The gardens are amazing, the food was always good and the staff were always pleasant. The residents were always clean and well looked after. Also, the activities were always nice, numerous times a week people were singing or doing other activities there.

Reply from Mark Bird, Home Manager at Birchwood Grange Care Home - Avery Healthcare

Thank you so much for your lovely review. If I can be of any support in the future then please do not hesitate to contact me. With kind regards, Mark.

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Review from H B (Resident / Service User) published on 18 October 2017 Submitted via Postal Card
Overall Experience

I can be very difficult at times but I like it here and I like the activities and the team. I get depressed and the staff take time to talk to me and take me out. The staff have been very kind to me and my brothers take part in the activities with me and this home has made me feel so much better.

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Review from Mary F (Resident / Service User) published on 18 October 2017 Submitted via Postal Card
Overall Experience

The home is nice and caring, my husband comes to see me and they make me feel very welcome.

Reply from Mark Bird, Home Manager at Birchwood Grange Care Home - Avery Healthcare

Thank you so much for taking time to review us, If I can be of any help at all please do not hesitate to speak to me.

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Review from Dora K (Resident / Service User) published on 18 October 2017 Submitted via Postal Card
Overall Experience

The food is lovely, the staff are really nice and friendly. I think this is a wonderful home, everyone is so nice. I love my room with the pictures and I like to go outside to the garden. I'm not strong enough to walk yet but everyone is willing to take me to where I want to go.

Reply from Mark Bird, Home Manager at Birchwood Grange Care Home - Avery Healthcare

Thank you for taking the time to review us, it is always a pleasure to hear good things about the staff and the home, but more importantly, that you love your home as much as we do looking after you.

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Review from Suresh S (Resident / Service User) published on 18 October 2017 Submitted via Postal Card
Overall Experience

I'm in the Asian unit, where everyone talks to me. I enjoy the temple in the morning and the music. My favourite is Bingo. I like visiting the temple when we get to go out. I like talking to the volunteers who are really nice.

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Review from Teddy A (Resident / Service User) published on 18 October 2017 Submitted via Postal Card
Overall Experience

What I enjoy about this home is everyone has lots of time for me. I enjoy playing chess with the activity team. I enjoy the food and the company, the staff make me laugh when I feel upset and it makes me forget I was ever unhappy. The home is like a hotel and I feel well looked after.

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Review from Mukesh G (Resident / Service User) published on 18 October 2017 Submitted via Postal Card
Overall Experience

Everyone is nice to me and makes me drinks and helps me. I like my activities and the Asian food. Everyone is so friendly and makes so much fuss over me. I like it here and so does my mum who is also a resident here. We feel very much at home.

Reply from Mark Bird, Home Manager at Birchwood Grange Care Home - Avery Healthcare

Dear Mukesh

Thank you for taking the time to review the home, I am so pleased you are happy and settled, it really is nice to hear this and if I can be of any assistance please ask to see me at any time.

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Review from Barbara H (Resident / Service User) published on 18 October 2017 Submitted via Postal Card
Overall Experience

The home is friendly, warm and kind. I like the breakfast and the music. The staff take care of me and I like the way that everyone talks to me.

Reply from Mark Bird, Home Manager at Birchwood Grange Care Home - Avery Healthcare

Thank you Barbara I am so pleased you are happy and content, it is a pleasure to know you.

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Review from John S (Resident / Service User) published on 18 October 2017 Submitted via Postal Card
Overall Experience

I've been here a long time and it's so much like a place I want to be. I'm happy and well looked after. Sometimes, I am confused and everyone in the home looks after me.

Reply from Mark Bird, Home Manager at Birchwood Grange Care Home - Avery Healthcare

Thank you for taking the time to review the home, I am so pleased that you happy and if I can be of any support then please do hesitate to speak to the team at any time for support or just a chat.

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Review from C H (Resident / Service User) published on 17 October 2017 Submitted via Postal Card
Overall Experience

I came to the home 6 months ago and everyone has been really nice to me. Staff go shopping for me and always ask how I am and if I need anything. The activity team always ask if I'd like to join any of the many activities and I really like my own room and the coffee lounge. The home shop has some nice treats too.

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Review from Mukesh M (Son of Resident) published on 4 October 2017 Submitted via Postal Card
Overall Experience
My mother was at Birchwood Grange care home for approximately 3 years. In that period my family and I got to know a lot of the staff.

I/we found the care to be above average, in fact very good, also the staff and managers were very helpful and accommodated many requests with smiles on their faces.

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Review from T C (Resident / Service User) published on 21 September 2017 Submitted via Postal Card
Overall Experience
I enjoy the family coming to see me.
The carers are nice to me and look after me well.
I like my room and the home is nicely decorated.

I enjoy the Catholic services and the ladies come to give me communion.

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Review from D S (Resident / Service User) published on 21 September 2017 Submitted via Postal Card
Overall Experience
The care is really good.
I like the music and activities, I go to as many as I can.
I also like the church services.
I like the food and my room, it's very peaceful.
The lounge is decorated like a hotel but is very welcoming.

I like to see what's going on, so enjoy being in the lounge.

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Review from Joan P (Resident / Service User) published on 21 September 2017 Submitted via Postal Card
Overall Experience
The thing I like is to read.
There are lots of books in the library to borrow.
I like when the animals come to visit and I like the music and the people who sit at my table at meal times.
The care is very good, they are so kind and have a lot of patience when sometimes I'm not very happy.

The home is my home and I'm very happy.

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Review from Robert F (Resident / Service User) published on 24 August 2017 Submitted via Postal Card
Overall Experience

I have been here nearly three years and it really feels comfortable and friendly. My bedroom is well furnished and clean and the facilities are very good. The social activities are enjoyable although I'm happy with my own company, and can phone my brother regularly and see him. I enjoy the food and am happy with the care from nurses and care assistants. I think the gardens and the building are very attractive.

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Review from Sharon M (Resident / Service User) published on 24 August 2017 Submitted via Postal Card
Overall Experience

I like it here it's really nice, friendly and caring. I like my room, love the colours, the bathroom and it's all very clean. Activities are good and I can ask for help when I feel down. The carers are really nice and listen to me. I love it here.

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Review from P C (Resident / Service User) published on 24 August 2017 Submitted via Postal Card
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I think the home is really friendly. The carers look after me really well, the food is really tasty and I really enjoy the activities.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 06 December 2023
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (31) & Events (0)

News
  • 20 Mar 2025

    Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...

  • 20 Mar 2025

    Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...

  • 14 Feb 2025

    We went out and about for our promotions of the Open Day which will be held on Saturday, 22nd February. We were warmly welcomed by the discharge team at St....

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Awards / Recognitions (20)

Accreditations

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Meet the Team (1)

Kerry Richards
Kerry RichardsJob Title:General ManagerJoined: 2025

I’m Kerry, General Manager at Birchwood Grange Care Home, with nearly 30 years in health and social care. My background includes domiciliary care, residential services, and supported living for people with learning disabilities. I’ve led home care services and most recently worked with a charity where I was proud to oversee CQC Outstanding-rated services.

Honesty, integrity, and respect guide my work and are at the heart of everything I do. I’m passionate about championing the care profession and supporting staff to deliver the best possible care. I’m proud to lead a dedicated team providing high-quality care in a warm, welcoming environment, and I look forward to showing you what makes Birchwood Grange so special.

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