Birchwood Grange Care Home - Avery Healthcare

177 Preston Hill, Kenton, Harrow HA3 9UY
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9.1 171 Reviews
  • Birchwood Grange Care Home - Avery Healthcare, Harrow
A diverse and inclusive setting, Birchwood Grange Care Home fosters a strong and nourishing community. Residents benefit from top-tier care and companionship, enhancing their comfort later in life. Couples or companions continuing their care journey together are warmly embraced in the home, which provides residential, respite, and dementia care.

Approaching the home is a memorable experience, with unique decorative flowers and ornamental animals inspired by the energetic and popular staff team. Their 'je ne sais quoi' brings a unique charm to Birchwood Grange.

A visit is worthwhile to learn about the team's exceptional residential care and companionship. The home features its own hair salon, café and garden, offering gardening opportunities for residents.

If you'd like to stay up to date with everything going on at the Harrow care home, take a look at their Facebook page.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 150 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1300
  • Self-Funded Residential Dementia Care: from £1400
  • Self-Funded Nursing Care: from £1400
  • Self-Funded Nursing Dementia Care: from £1500
  • RESPITE Self-Funded Residential Care: from £1400
  • RESPITE Self-Funded Residential Dementia Care: from £1500
  • RESPITE Self-Funded Nursing Care: £1500 – £1500
  • RESPITE Self-Funded Nursing Dementia Care: from £1600

These prices are only a guideline, please contact Birchwood Grange Care Home - Avery Healthcare to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Kerry Richards (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (150)
  • Single Rooms with Ensuite Wet Room (2)

Birchwood Grange Care Home - Avery Healthcare Reviews (171)

9.1

Birchwood Grange Care Home - Avery Healthcare has a Review Score of 9.1 (9.097) out of 10, based on 22 reviews in the last 2 years.
Over all time Birchwood Grange Care Home - Avery Healthcare has 171 reviews.

Overall Experience
  • 139
  • 28
  • 3
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Date Published
  • 171
  • 2
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  • 22
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Reviewer Connection to Birchwood Grange Care Home - Avery Healthcare
  • 37
  • 30
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  • 15
  • 9
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  • 4
  • 3
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  • 2
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Total of 171, showing 101-120
Review from J C (Resident) assisted by family/friend published on 31 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like shopping, going out, watching TV and eating. I sometimes want to be on my own and sometimes with everyone else.
The food is really nice and there is always a birthday to celebrate. I like the church and the ladies who give me communion.
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Review from Barbara N (Resident) assisted by family/friend published on 31 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone is very nice here. The staff are friendly and kind. I enjoy the food and lovely desserts, also the musical activities. I can sit in the lounge and enjoy the company of the other residents or sit in my lovely room which I feel is very much my own.
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Review from Sharon S (Resident) assisted by family/friend published on 31 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What I like is the music, the entertainment, going out shopping and going to the fast food restaurant. I like clothes and chocolates, and cola.
The staff are nice and help me to do the things I find hard.
The place is colourful and lots of things I like are on the walls which make me feel happy.
I've
got lots of friends here and I am so happy and I like my room and the things I have around me.
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Review from J R (Resident) assisted by family/friend published on 31 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am in my room most of the time due to my illness. I enjoy doing my art and the staff always help me when I need something. They are all kind and I feel that I am well looked after.
The food is good and plentiful and the cakes are a treat.
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Review from L H (Resident) assisted by family/friend published on 31 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy here. I used to be more active and go out a lot but now I don't feel I want to and I am contented to walk around the home and meet lots of people to talk to. Everyone is friendly and helpful.
My sister comes to see me but I have so many people and places to go in the home to keep me
walking.
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Review from Bridget C (Resident) assisted by family/friend published on 31 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I sometimes get confused but I am OK with everyone around me. I feel safe and if I need to I can ask for help when I don't feel well.
I like seeing my friends and speaking to my family in Ireland. The food is OK and there is always something happening to keep me busy.
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Review from John G (Resident) assisted by family/friend published on 31 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Happy and safe is how I feel. I like people and like them to come and talk to me. There are music and board games, games with balls and bingo.
Sometimes I join in, sometimes I like to watch.
I don't go outside but I can see outside to the garden from my room and the lounge. Maybe when the weather
is warmer I'll go into the garden.
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Review from Cyril K (Resident) assisted by family/friend published on 31 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am happy at the care home and with the staff who look after me really well. This is my home and I enjoy when people spend time with me and talk to me. I can't do very much but I feel very safe and comfortable. I can't remember sometimes but the staff make me feel better by reassuring me that I don't
have to be afraid.
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Review from Manesh S (Son of Resident) published on 26 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The quality of the care service is excellent. The Asian unit is brilliant - daily activity of going to do Satsang is brilliant - food is very nice. Staff are really good especially in Cedar Unit as our experience. When visitors arrive they are very well looked after, from reception staff - care staff
- to administration - kitchen staff. Sadly my mum passed away on 27th Dec. The two ladies on duty that evening were very professional, kind and caring to us. Thank you.
Reply from Mark Bird, Home Manager at Birchwood Grange Care Home - Avery Healthcare

Thank you so much for the review, it is always nice to hear that we tried our best. If I can do anything in the future please do not hesitate to contact me

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Review from Tony W (Nephew of Resident) published on 26 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My uncle has been in at Birchwood Grange since losing his wife in 2015.


Having Dementia at 62 then losing his wife with whom he had been with since age 16 was a terrible blow and it was decided that we needed to find a care home that could provide a home that felt like it was his " home ".
We searched

and found Birchwood Grange since he arrived the place has improved year on year and the last couple of years with the new management team the standards have improved yet again and in my mind, this has been an exceptional time. He has benefited in so many ways from this, the quality of the staff, he has his privacy and autonomy whilst the incentives of activities help him remain active in his daily life. The new design and decoration and the surroundings are absolutely amazing and helps him enormously in making it easier to interpret and navigate the building and grounds in safety. I can from the heart recommend Birchwood Grange.
Reply from Mark Bird, Home Manager at Birchwood Grange Care Home - Avery Healthcare

Dear Tony


Thank you so much for your really kind review, it always make me humble when I think the team have made a difference to any resident's life. If I can help in any way to assist your uncle I will.


Regards
Mark

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Review from Susie C (Daughter of Resident) published on 8 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father arrived at Birchwood Grange just before Christmas unable to feed or drink for himself. All I can say is that in a matter of a couple of weeks my father seems to have come alive!! He now eats and able to drink without anyone having to do it for him. Thank you so much to all staff/carers at
Birchwood for your kindness and care with my dad. My family and I are very happy to have been able to get dad into a wonderful care home like Birchwood. It's a very hard job you all have to do and my family and I very much appreciate it!! Many thanks
Reply from Mark Bird, Home Manager at Birchwood Grange Care Home - Avery Healthcare

Thank you for taking the time to review the home, I am delighted that Dad is doing well, he is such a delight to care for, if I can be of any help then please do not hesitate to speak to me at any time.
Regards, Mark.

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Review from Abbi L (Daughter of Resident) published on 4 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Birchwood Grange what a fantastic place for my Mum to spend her final few weeks. The staff were kind and considerate, friendly and fun, they were always on hand not just for Mum but for us as a family to give us a reassuring hug or just a knowing smile.


A truly wonderful place.

Reply from Mark Bird, Home Manager at Birchwood Grange Care Home - Avery Healthcare

Thank you for taking the time to review Birchwood Grange. It is always nice to see that relatives feel that their loved ones are valued and cared for, there is no better feedback than our families. Once again, thank you for taking the time to write a review. I will pass your comments to the staff.

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Review from J P (Friend of Resident) published on 14 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are very helpful and friendly. Lots of activities advertised on the notice board. Rooms very clean, upstairs dining room very light but the heating is far too hot!!
Reply from Mark Bird, Home Manager at Birchwood Grange Care Home - Avery Healthcare

Thank you for review, very much appreciated. The heating is set to temperature throughout the home to the regulated limits, however, we take your comments on board.


Once again thank you for reviewing us and taking the time.


With kindest regards.

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Review from Jeyapirapanthini P (Regular Volunteer) published on 11 December 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
They have lovely staff who keep the home clean. They help with activities for the residents. Food is tasty. Laundry lady does the washing and ironing for the residents. Safety is in place and the residents are happy.
Reply from Mark Bird, Manager Home at Birchwood Grange Care Home - Avery Healthcare

Thank you for your kind comments. It is really appreciated.

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Review from Diana (Daughter of Resident) published on 26 October 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Birchwood Grange Care Home was the most caring care home I have ever seen. I would go numerous times a week to visit my father on many occasions taking my young son along with me. Every time we went my son was happy to come. From the moment we entered the place it was immaculate with a fish tank, flowers
on the desk. Whenever we walked through the home during the day the residents were all up and dressed. Food time was not traumatic, the staff cared so much and made sure everyone was well fed. The decor of the walls was beautiful, especially the Alzheimer's unit. It showed pictures of the past and they wanted it to be a home away from home. My father was not in the home for long and went downhill fast, however they were always there for us either with a chair, cup of tea or even a hug! Even the day he passed away all the staff were so caring, compassionate and showed my father the utmost dignity. The care home was always safe, secure. From the outside, you wouldn't know it is a care home.
Reply from Mark Bird, Home Manager at Birchwood Grange Care Home - Avery Healthcare

I am pleased and humbled that you gave a lovely review, I will share this with the staff. Once again if I can be of any help in the future then please do not hesitate to contact me.
With kindest regards, Mark.

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Review from Aida (Wife of Resident) published on 26 October 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband who had Alzheimer's and was in Birchwood Grange Care home for the last 5 months of his life was treated with the utmost respect and dignity. The staff at the care home not only cared about him but my family also. I was extremely happy that he was able to spend the last months of his life
in a place like that. It was a home away from home. We visited him every day, sometimes numerous times a day and the staff's care and compassion went past the call of duty. One such example was when my husband went to the hospital with pneumonia on a Friday afternoon the manager of the care home came all the way to the hospital to pick me up. The home was always spotless. The gardens are amazing, the food was always good and the staff were always pleasant. The residents were always clean and well looked after. Also, the activities were always nice, numerous times a week people were singing or doing other activities there.
Reply from Mark Bird, Home Manager at Birchwood Grange Care Home - Avery Healthcare

Thank you so much for your lovely review. If I can be of any support in the future then please do not hesitate to contact me. With kind regards, Mark.

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Review from H B (Resident) assisted by family/friend published on 18 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can be very difficult at times but I like it here and I like the activities and the team. I get depressed and the staff take time to talk to me and take me out. The staff have been very kind to me and my brothers take part in the activities with me and this home has made me feel so much better.
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Review from Mary F (Resident) assisted by family/friend published on 18 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is nice and caring, my husband comes to see me and they make me feel very welcome.
Reply from Mark Bird, Home Manager at Birchwood Grange Care Home - Avery Healthcare

Thank you so much for taking time to review us, If I can be of any help at all please do not hesitate to speak to me.

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Review from Dora K (Resident) assisted by family/friend published on 18 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The food is lovely, the staff are really nice and friendly. I think this is a wonderful home, everyone is so nice. I love my room with the pictures and I like to go outside to the garden. I'm not strong enough to walk yet but everyone is willing to take me to where I want to go.
Reply from Mark Bird, Home Manager at Birchwood Grange Care Home - Avery Healthcare

Thank you for taking the time to review us, it is always a pleasure to hear good things about the staff and the home, but more importantly, that you love your home as much as we do looking after you.

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Review from Suresh S (Resident) assisted by family/friend published on 18 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm in the Asian unit, where everyone talks to me. I enjoy the temple in the morning and the music. My favourite is Bingo. I like visiting the temple when we get to go out. I like talking to the volunteers who are really nice.
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Current Review Score: 9.1 (9.097)

Overview of Review Score

The Review Score of 9.1 (9.097) out of 10 for Birchwood Grange Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.464 for Birchwood Grange Care Home - Avery Healthcare is calculated as follows: ( (158 Excellents x 5) + (74 Goods x 4) + (22 Satisfactorys x 3) + (6 Poors x 2) + (1 Very Poors x 1) ) ÷ 261 Ratings = 4.464
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.633 Points relating to the number of positive Reviews for Birchwood Grange Care Home - Avery Healthcare is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 150 registered maximum number of service users is 30. 19 Positive Reviews ÷ 30 = 0.633
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Dec 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (19)

Meet the Team (1)

Kerry

Kerry Richards

Job Title: General Manager Joined: 2025

I’m Kerry, General Manager at Birchwood Grange Care Home, with nearly 30 years in health and social care. My background includes domiciliary care, residential services, and supported living for people with learning disabilities. I’ve led home care services and most recently worked with a charity where I was proud to oversee CQC Outstanding-rated services.


Honesty, integrity, and respect guide my work and are at the heart of everything I do. I’m passionate about championing the care profession and supporting staff to deliver the best possible care. I’m proud to lead a dedicated team providing high-quality care in a warm, welcoming environment, and I look forward to showing you what makes Birchwood Grange so special.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Birchwood Grange Care Home - Avery Healthcare to verify any information. View our terms and conditions. Birchwood Grange Care Home - Avery Healthcare has an Enhanced Service - more info.