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- Birchwood Grange Care Home - Avery Healthcare

The staff went above and beyond with their care and kindness.L B(Granddaughter of Resident/Service User)

The cleaning regime is regular and thoroughJ G(Daughter of Resident/Service User)


The staff went above and beyond with their care and kindness.L B(Granddaughter of Resident/Service User)

The cleaning regime is regular and thoroughJ G(Daughter of Resident/Service User)


A diverse and inclusive setting, Birchwood Grange Care Home fosters a strong and nourishing community. Residents benefit from top-tier care and companionship, enhancing their comfort later in life. Couples or companions continuing their care journey together are warmly embraced in the home, which provides residential, respite, and dementia care.
Approaching the home is a memorable experience, with unique decorative flowers and ornamental animals inspired by the energetic and popular staff team....
Care Provided by Birchwood Grange Care Home - Avery Healthcare
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 150 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Birchwood Grange Care Home - Avery Healthcare for full pricing details and T&Cs.
Contact Birchwood Grange Care Home - Avery Healthcare to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Avery Healthcare Group
- Private Owned
Person in charge
- Kerry Richards(General Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Number of floors: 2
Room Information
- Single Rooms (150)
- Single Rooms with ensuite Wet Room (2)
Birchwood Grange Care Home - Avery Healthcare Reviews (179)
Birchwood Grange Care Home - Avery Healthcare has a Review Score of 8.9 (8.870) out of 10, based on 15 reviews in the last 2 years.
Over all time Birchwood Grange Care Home - Avery Healthcare has 179 reviews.
A clean and homely atmosphere.
The staff always want to help the residents and their relatives.
They not only care for the residents but also see their relatives are more than welcome.
Can truly recommend the home to anyone.
Thank you so very much for such a lovely review. The staff at Birchwood Grange are a fabulous team of people who work tirelessly to ensure all residents and staff are supported and happy, so it is lovely when this is acknowledged. Thank you.
Thank you all for a lovely stay!
I am so pleased your mum enjoyed her respite stay. We understand that a stay in a care home can seem somewhat daunting, but I am happy to hear that your mum was able to enjoy all aspects of Birchwood Grange, and we hope to see her again soon.
The staff are all so friendly and helpful whenever you visit. The unit has recently been redecorated, which makes the rooms bright and welcoming. The activities team do a great job arranging lots of different visits and interesting things that the residents can do.
My thoughts are with you and your family at this sad time.
I genuinely feel that both my family and I got saved by this care home. I was in a very bad state to cope with, looking after me 24/7.
This care home has provided superb nursing care with friendly staff as well as delicious food, which helps in getting one better. Also, provides daily activities such as exercises, quizzes and outings to local interesting places.
Thank you so very much for submitting such a heartfelt review. It is so nice to get this type of feedback from our residents. I am pleased to hear you are making such great progress.
Overall, I am happy with the care provided for my mother-in-law. The care provided by staff is very good and that makes her very happy.
Please let me know if there is anything we can improve on. My door is always open and I am always happy to meet with you.
My wife is very happy here. I am satisfied with the home and the staff and nurses are excellent at what they do.
Thank you for your lovely review, The staff at Birchwood Grange work very hard to look after our lovely residents and they will be so proud to read your kind words.
Wonderful nursing home with excellent nursing, caring and management staff. Everything from reception to catering staff, words and support staff are thoroughly professional and very pleasant. In summary, I have all praise and zero concerns.
Thank you for such a lovely review. I am always so proud of my amazing team. Birchwood Grange is such a friendly community and i am thrilled your dad is so settled and doing well.
A very friendly atmosphere - no complaints.
Thank you for your kind words. Birchwood has a very special, friendly atmosphere, and we like to think of ourselves as one big family where everyone is welcome.
The staff at Birchwood are always helpful. You guys have hearts of gold.
Linda.
Birchwood Grange Care Home is an exceptional care home which cares for and looks after all the residents, who have different ailments, with utmost professionalism but with an added human touch. The receptionist is a very kind, caring and polite lady. She is extremely helpful and goes out of her way to help others.
Linda.
I am very grateful my father is getting such good care. The staff have been very caring and have listened to any concerns we may have had and have made adjustments accordingly.
Kind Regards,
Linda.
This care home is excellent. Very nice staff. Reception, they receive me very well indeed and I am happy for my friend. She has improved already. Thanks so much.
Kind Regards,
Linda.
Amazing care and facilities at Birchwood. Great staff in all areas.
Thank you for your kind words. I am indeed privileged to have such a great team here in Birchwood Grange. Please do let me know of I can be of any further support to you or your family.
My mother-in-law is looked after very well.
Front-of-house staff- excellent. All of them.
Thank you so much for your lovely review, I agree, Birchwood Grange is a very happy environment for residents and the staff. It is a home from home feel and I think that is what makes it really special.
Overall, I am very pleased that my mother-in-law is in this care home.
Many thanks.
Since my partner has been here, we have found staff and facilities to be very good. She is well looked after.
Thank you so much for tsking the time to write such a lovely review. I am so pleased you are happy with the care at Birchwood Grange. The team here work hard to support all our residents and hopefully the refurbishment currently underway will further improve the environment. If you have any further feedback please do feel free to come and see me.
I had a lovely afternoon with my mum who is in daffodil unit. The staff are caring and the activity ladies and nurse made it possible after months, to take her to the Asian temple.
Thank you for taking the time to review Birchwood Grange Care Home in Harrow. We are delighted to hear that you enjoyed your visit with your mum and that she was able to attend the Asian Temple. We look forward to seeing you again on your next visit. Best wishes.
Excellent services provided and care. Jain meal is always delicious.
Thank you for taking the time to review Birchwood Grange Care Home in Harrow. We are delighted to hear how satisfied you are with the facilities on offer and the quality of care provided by our dedicated staff team. It is also pleasing to hear that the choice of daily meals provided by our talented culinary team are so well received. Best wishes.
I find this care home very homely. One staff member in Cedar Ward is especially caring and considerate. Although sometimes their clothes go missing or maybe to other residents.
Thank you so much for your lovely review. I am so pleased that you are happy with the care and the home. I am sorry if some items of clothing have become mixed up. Birchwood Grange staff try really hard to prevent this from happening, but with such a large home this can happen. Please feel able...
We would like to thank all the staff from the daffodil and cedar wards that were involved in caring for my late mother. My mother had dementia and first joined the care home in 2017. Throughout my visits, staff were always supportive of her needs and regularly updating me about her condition. Staff encouraged her to participate in activities and spend communal time in the prayer room. During covid, staff video called me. As a family, we are grateful for the care she received. Thank you to all members of the team!
Thank you for your kind review of Birchwood Grange Care Home in Harrow and for your amazing 5-star rating. Your feedback is invaluable to us and our staff team. We are so pleased that you felt supported and kept well-informed when you visited the home. It was a true pleasure to care for your late...
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 06 December 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (31) & Events (0)
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 14 Feb 2025
We went out and about for our promotions of the Open Day which will be held on Saturday, 22nd February. We were warmly welcomed by the discharge team at St....
There are no upcoming events for Birchwood Grange Care Home - Avery Healthcare.
Awards / Recognitions (20)
- 30 Jan 2026Recipient: Avery Healthcare Group
- 31 Jan 2025Recipient: Avery Healthcare Group
- 31 Jan 2024Recipient: Avery Healthcare Group
Accreditations
There are no accreditations posted yet for Birchwood Grange Care Home - Avery Healthcare.
Meet the Team (1)

I’m Kerry, General Manager at Birchwood Grange Care Home, with nearly 30 years in health and social care. My background includes domiciliary care, residential services, and supported living for people with learning disabilities. I’ve led home care services and most recently worked with a charity where I was proud to oversee CQC Outstanding-rated services.
Honesty, integrity, and respect guide my work and are at the heart of everything I do. I’m passionate about championing the care profession and supporting staff to deliver the best possible care. I’m proud to lead a dedicated team providing high-quality care in a warm, welcoming environment, and I look forward to showing you what makes Birchwood Grange so special.
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