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Birchwood Grange Care Home - Avery Healthcare

177 Preston Hill, Kenton, Harrow, London HA3 9UY
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The staff went above and beyond with their care and kindness.L B(Granddaughter of Resident/Service User)
Birchwood Grange Care Home - Avery Healthcare, Harrow
The cleaning regime is regular and thoroughJ G(Daughter of Resident/Service User)
Birchwood Grange Care Home - Avery Healthcare, Harrow
Birchwood Grange Care Home - Avery Healthcare, Harrow

A diverse and inclusive setting, Birchwood Grange Care Home fosters a strong and nourishing community. Residents benefit from top-tier care and companionship, enhancing their comfort later in life. Couples or companions continuing their care journey together are warmly embraced in the home, which provides residential, respite, and dementia care.

Approaching the home is a memorable experience, with unique decorative flowers and ornamental animals inspired by the energetic and popular staff team....  

Care Provided by Birchwood Grange Care Home - Avery Healthcare

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 150 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,150From £1,500
Residential Dementia CareFrom £1,250From £1,610
Nursing CareFrom £1,250From £1,610
Nursing Dementia CareFrom £1,350From £1,720

Contact Birchwood Grange Care Home - Avery Healthcare to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Kerry Richards(General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (150)
  • Single Rooms with ensuite Wet Room (2)

Birchwood Grange Care Home - Avery Healthcare Reviews (179)

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8.9

Birchwood Grange Care Home - Avery Healthcare has a Review Score of 8.9 (8.870) out of 10, based on 15 reviews in the last 2 years. Over all time Birchwood Grange Care Home - Avery Healthcare has 179 reviews.

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Showing 179 reviews matching selected criteria
Review from Anton G (Son-in-law of Resident) published on 11 December 2023 Submitted via Website
Overall Experience
The home is full of smiley, caring and happy faces of staff and residents.
A clean and homely atmosphere.
The staff always want to help the residents and their relatives.
They not only care for the residents but also see their relatives are more than welcome.

Can truly recommend the home to anyone.

Reply from Linda Simpson, Home Manager at Birchwood Grange Care Home - Avery Healthcare

Thank you so very much for such a lovely review. The staff at Birchwood Grange are a fabulous team of people who work tirelessly to ensure all residents and staff are supported and happy, so it is lovely when this is acknowledged. Thank you.

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Review from Shailesh J (Son of Resident) published on 11 December 2023 Submitted via Website
Overall Experience
My mum stayed for 18 days at Birchwood Grange Care Home. She is with me now and would like me to thank everybody at the care home. She has rested very well indeed and has felt good throughout her whole stay. She wants me to thank all the staff. Everyone has been so kind. The management, the carers, reception, the temple and the Asian kitchen staff. She has eaten very well and has loved the food.

Thank you all for a lovely stay!

Reply from Linda Simpson, Home Manager at Birchwood Grange Care Home - Avery Healthcare

I am so pleased your mum enjoyed her respite stay. We understand that a stay in a care home can seem somewhat daunting, but I am happy to hear that your mum was able to enjoy all aspects of Birchwood Grange, and we hope to see her again soon.

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Review from Jane S (Daughter of Resident) published on 20 November 2023 Submitted via Postal Card
Overall Experience

The staff are all so friendly and helpful whenever you visit. The unit has recently been redecorated, which makes the rooms bright and welcoming. The activities team do a great job arranging lots of different visits and interesting things that the residents can do.

Reply from Linda Simpson, Home Manager at Birchwood Grange Care Home - Avery Healthcare
Thank you for taking the time to write such a lovely review and acknowledge the changes made to the unit. It is very much appreciated.

My thoughts are with you and your family at this sad time.

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Review from Dilip D (Resident / Service User) published on 7 November 2023 Submitted via Postal Card
Overall Experience
I got admitted into the Birchwood Grange Care Home in Preston Road 12 weeks ago.
I genuinely feel that both my family and I got saved by this care home. I was in a very bad state to cope with, looking after me 24/7.

This care home has provided superb nursing care with friendly staff as well as delicious food, which helps in getting one better. Also, provides daily activities such as exercises, quizzes and outings to local interesting places.

Reply from Linda Simpson, Home Manager at Birchwood Grange Care Home - Avery Healthcare

Thank you so very much for submitting such a heartfelt review. It is so nice to get this type of feedback from our residents. I am pleased to hear you are making such great progress.

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Review from A C (Son-in-law of Resident) published on 1 November 2023 Submitted via Postal Card
Overall Experience

Overall, I am happy with the care provided for my mother-in-law. The care provided by staff is very good and that makes her very happy.

Reply from Linda Simpson, Home Manager at Birchwood Grange Care Home - Avery Healthcare
Thank you for your comments, I am so pleased your mother-in-law is happy.

Please let me know if there is anything we can improve on. My door is always open and I am always happy to meet with you.

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Review from B H (Husband of Resident) published on 25 October 2023 Submitted via Postal Card
Overall Experience

My wife is very happy here. I am satisfied with the home and the staff and nurses are excellent at what they do.

Reply from Linda Simpson, Home Manager at Birchwood Grange Care Home - Avery Healthcare

Thank you for your lovely review, The staff at Birchwood Grange work very hard to look after our lovely residents and they will be so proud to read your kind words.

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Review from R M (Son of Resident) published on 25 October 2023 Submitted via Postal Card
Overall Experience

Wonderful nursing home with excellent nursing, caring and management staff. Everything from reception to catering staff, words and support staff are thoroughly professional and very pleasant. In summary, I have all praise and zero concerns.

Reply from Linda Simpson, Home Manager at Birchwood Grange Care Home - Avery Healthcare

Thank you for such a lovely review. I am always so proud of my amazing team. Birchwood Grange is such a friendly community and i am thrilled your dad is so settled and doing well.

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Review from D S (Daughter of Resident) published on 25 October 2023 Submitted via Postal Card
Overall Experience

A very friendly atmosphere - no complaints.

Reply from Linda Simpson, Home Manager at Birchwood Grange Care Home - Avery Healthcare

Thank you for your kind words. Birchwood has a very special, friendly atmosphere, and we like to think of ourselves as one big family where everyone is welcome.

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Review from V L (Daughter of Resident) published on 19 October 2023 Submitted via Postal Card
Overall Experience
I and my family are very grateful for the care my mother is receiving from Birchwood Grange Care Home. She's well looked after and we feel at ease that my mother is in good care.

The staff at Birchwood are always helpful. You guys have hearts of gold.

Reply from Linda Simpson, Home Manager at Birchwood Grange Care Home - Avery Healthcare
Thank you for such a beautiful review - it takes a certain type of person to work in a care home and I am so happy you acknowledge this in your comments. Hearts of gold is a beautiful description. I will make sure that your feedback is shared with the team, I know they will really appreciate your kind words.

Linda.

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Review from Harish S (Son of Resident) published on 19 October 2023 Submitted via Postal Card
Overall Experience

Birchwood Grange Care Home is an exceptional care home which cares for and looks after all the residents, who have different ailments, with utmost professionalism but with an added human touch. The receptionist is a very kind, caring and polite lady. She is extremely helpful and goes out of her way to help others.

Reply from Linda Simpson, Home Manager at Birchwood Grange Care Home - Avery Healthcare
Dear Harish, thank you for such a lovely review. Birchwood Grange is a very diverse community which is celebrated every day. I like to think it has a family feel so everyone feels welcome.

Linda.

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Review from Pavan S (Son of Resident) published on 19 October 2023 Submitted via Postal Card
Overall Experience

I am very grateful my father is getting such good care. The staff have been very caring and have listened to any concerns we may have had and have made adjustments accordingly.

Reply from Linda Simpson, Home Manager at Birchwood Grange Care Home - Avery Healthcare
Thank you so much for taking the time to write such a lovely comment, it is so appreciated by all the staff. I am so pleased your father is doing so welI and that you are happy with his care. I will share your review with all the staff.
Kind Regards,

Linda.

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Review from R A (Friend of Resident) published on 19 October 2023 Submitted via Postal Card
Overall Experience

This care home is excellent. Very nice staff. Reception, they receive me very well indeed and I am happy for my friend. She has improved already. Thanks so much.

Reply from Linda Simpson, Home Manager at Birchwood Grange Care Home - Avery Healthcare
Thank you so much for your lovely comments, I am so pleased your friend is making such good progress. I will share your feedback with the staff.
Kind Regards,

Linda.

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Review from V P (Son of Resident) published on 12 September 2023 Submitted via Postal Card
Overall Experience

Amazing care and facilities at Birchwood. Great staff in all areas.

Reply from Linda Simpson, Home Manager at Birchwood Grange Care Home - Avery Healthcare

Thank you for your kind words. I am indeed privileged to have such a great team here in Birchwood Grange. Please do let me know of I can be of any further support to you or your family.

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Review from M S (Daughter-in-law of Resident) published on 14 August 2023 Submitted via Postal Card
Overall Experience
I love coming to this care home. The staff are so lovely and friendly. They always have a smile on their faces.
My mother-in-law is looked after very well.

Front-of-house staff- excellent. All of them.

Reply from Linda Simpson, Home Manager at Birchwood Grange Care Home - Avery Healthcare

Thank you so much for your lovely review, I agree, Birchwood Grange is a very happy environment for residents and the staff. It is a home from home feel and I think that is what makes it really special.

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Review from Amita S (Daughter-in-law of Resident) published on 8 August 2023 Submitted via Postal Card
Overall Experience
I am very pleased with the services provided by the staff to my mother-in-law. The food is good, in test. Cleanliness is remarkable. Though we come every day, I have found that my mother-in-law's room is always clean. She never smells, and she and her bed are always clean and smell fresh. Any time we request something, the staff are eager to help us.

Overall, I am very pleased that my mother-in-law is in this care home.

Reply from Linda Simpson, Home Manager at Birchwood Grange Care Home - Avery Healthcare
Thank you so very much for taking the time to write this review. I am pleased that you are happy with the care at Birchwood Grange. The staff work really hard to provide person-centred care, so they will be really happy to read your review.

Many thanks.

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Review from Colin A (Partner of Resident) published on 4 August 2023 Submitted via Postal Card
Overall Experience

Since my partner has been here, we have found staff and facilities to be very good. She is well looked after.

Reply from Linda Simpson, Home Manager at Birchwood Grange Care Home - Avery Healthcare

Thank you so much for tsking the time to write such a lovely review. I am so pleased you are happy with the care at Birchwood Grange. The team here work hard to support all our residents and hopefully the refurbishment currently underway will further improve the environment. If you have any further feedback please do feel free to come and see me.

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Review from Varsha B (Daughter of Resident) published on 11 May 2023 Submitted via Postal Card
Overall Experience

I had a lovely afternoon with my mum who is in daffodil unit. The staff are caring and the activity ladies and nurse made it possible after months, to take her to the Asian temple.

Reply from Rachel Aran, Marketing Administrator at Birchwood Grange Care Home - Avery Healthcare

Thank you for taking the time to review Birchwood Grange Care Home in Harrow. We are delighted to hear that you enjoyed your visit with your mum and that she was able to attend the Asian Temple. We look forward to seeing you again on your next visit. Best wishes.

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Review from N D (Daughter of Resident) published on 11 May 2023 Submitted via Postal Card
Overall Experience

Excellent services provided and care. Jain meal is always delicious.

Reply from Rachel Aran, Marketing Administrator at Birchwood Grange Care Home - Avery Healthcare

Thank you for taking the time to review Birchwood Grange Care Home in Harrow. We are delighted to hear how satisfied you are with the facilities on offer and the quality of care provided by our dedicated staff team. It is also pleasing to hear that the choice of daily meals provided by our talented culinary team are so well received. Best wishes.

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Review from Nish S (Son of Resident) published on 11 May 2023 Submitted via Postal Card
Overall Experience

I find this care home very homely. One staff member in Cedar Ward is especially caring and considerate. Although sometimes their clothes go missing or maybe to other residents.

Reply from Linda Simpson, Home Manager at Birchwood Grange Care Home - Avery Healthcare

Thank you so much for your lovely review. I am so pleased that you are happy with the care and the home. I am sorry if some items of clothing have become mixed up. Birchwood Grange staff try really hard to prevent this from happening, but with such a large home this can happen. Please feel able...  

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Review from A P (Son of Resident) published on 4 April 2023 Submitted via Postal Card
Overall Experience

We would like to thank all the staff from the daffodil and cedar wards that were involved in caring for my late mother. My mother had dementia and first joined the care home in 2017. Throughout my visits, staff were always supportive of her needs and regularly updating me about her condition. Staff encouraged her to participate in activities and spend communal time in the prayer room. During covid, staff video called me. As a family, we are grateful for the care she received. Thank you to all members of the team!

Reply from Rachel Aran, Marketing Administrator at Birchwood Grange Care Home - Avery Healthcare

Thank you for your kind review of Birchwood Grange Care Home in Harrow and for your amazing 5-star rating. Your feedback is invaluable to us and our staff team. We are so pleased that you felt supported and kept well-informed when you visited the home. It was a true pleasure to care for your late...  

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 06 December 2023
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (31) & Events (0)

News
  • 20 Mar 2025

    Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...

  • 20 Mar 2025

    Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...

  • 14 Feb 2025

    We went out and about for our promotions of the Open Day which will be held on Saturday, 22nd February. We were warmly welcomed by the discharge team at St....

Upcoming Events

There are no upcoming events for Birchwood Grange Care Home - Avery Healthcare.

Awards / Recognitions (20)

Accreditations

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Meet the Team (1)

Kerry Richards
Kerry RichardsJob Title:General ManagerJoined: 2025

I’m Kerry, General Manager at Birchwood Grange Care Home, with nearly 30 years in health and social care. My background includes domiciliary care, residential services, and supported living for people with learning disabilities. I’ve led home care services and most recently worked with a charity where I was proud to oversee CQC Outstanding-rated services.

Honesty, integrity, and respect guide my work and are at the heart of everything I do. I’m passionate about championing the care profession and supporting staff to deliver the best possible care. I’m proud to lead a dedicated team providing high-quality care in a warm, welcoming environment, and I look forward to showing you what makes Birchwood Grange so special.

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