Submit a Review for Bourne House
45 Langley Avenue, Surbiton, KT6 6QR
View full details of Bourne HouseLatest Reviews for Bourne House
03 December 2025
My wife and I have known the resident for over 55 years - he was one of her university friends. He moved into Bourne House after a mental health crisis arising from a combination of long untreated schizophrenia and more recent Alzheimer's. For the first time in his life, the illness is being
properly medicated. This and the loving care with which he is treated at BH has resulted in the appearance of a side to his personality which I have never seen before. He now asks me how I am, how did I get on fixing the car and so on. His relationship with his long-term partner when she visits has also improved back to how it was 20 or 30 years ago. For this I am beyond grateful to the staff and management at BH. They are always friendly and welcoming when we visit, and clearly treat the place as the residents' home rather than just a workplace - as the motto in the hallway proclaims. The vibe of a place like this always comes down from the top and it's a genuine tribute to their manager.
10 November 2025
I was so impressed by my friend Roger's peace of mind when I recently visited him that I went into the manager's office before leaving. I spoke to Ben and told him that when I had asked Roger how he felt in the home he said that he felt 'safe'. It is a wonderful thing when an older vulnerable person
feels secure and comfortable and well looked after.
Thank you Bourne House team, I am always impressed by the kindness and professional care that you give Roger, whenever I come in and see him. This is clearly how you are all the time.
Kind Regards, Anthony.
08 September 2025
my father has been at Bourn house for over 2 years, the staff are friendly and seem well trained, I am in care myself so I take a very serious interest. When I did have a problem (not with the care) it was delt with promptly.
They have a lot of activities for residents and do day trips, to garden
centres and alike. There are things going on in the garden in the nice weather. They always celebrate birthdays and they make their own caked which are delicious. The home is clean and well kept and there is no smell in there, the food is cooked on site and looks lovely and my dad has a cooked breakfast each day which he loves.
He is monitored and his health is good, he has dementia and bed bound he is clean and he is checked regularly for pressure sores, and if there treated quickly. I would recommend to anybody looking for a nursing home for a loved one.
16 July 2025
From the moment we viewed Bourne House, the staff have been excellent, friendly and professional. Nothing is too much trouble. Residents are treated with care and dignity. The rooms are bright and well kept. No complaints and only very positive feedback. Thank you to the manager and her team.
15 July 2025
My mother has been at Bourne House Surbiton, since October 2024 and we as a family are very happy, the care has been exceptional. Very happy.
12 June 2025
The home is well staffed with carers and other staff that have time to talk to us and the residents.
As my mum is fully bed bound and suffers dementia type systems she cannot clearly communicate, but she is in good health and is happy, especially with Trevor, everyone favourite .
12 June 2025
Staff are extremely friendly, always say hello and goodbye and interact. I'm kept informed about Mum and her medication regularly.
More importantly, Mum is always happy, and that is a huge relief for the family.
12 May 2025
I would have liked to write 'excellent' on here but it is not so. Entering the home & walking around the decor is bright, cheerful, attractive - for visitors. Patients are mostly not interested. Our experience leads us to believe our grievances are due to low ratio of staff to patients. On top floor
1-2-1 all was well now on 1st floor - jumble of wrong clothing with wrong names, valuable items (electric razor, electric toothbrush, toiletries) vanished. Partner left alone with wrong or no clothes when visited. Shoes missing etc.
24 April 2025
Mum has settled in much better than I thought she would thank too the caring staff. Bourne House is well run, clean and mum is well treated. It is nice to see mum join in the well managed activities. Overall very happy with the care provided.
04 April 2025
Each and every one of the staff were so caring in looking after me and my husband in the months leading up to and at the time of his passing. I could not have wished for anything more. Each resident is treated with care and respect at all times
13 March 2025
Bourne house in my view is a first class home, my mother has settle here and is looked after well in my option, keep up the good work to all the staff including a great management.
10 March 2025
My wife has been in Bourne House for 15 months and despite her dementia is very settled and content. She is comfortable and well looked after by a very caring staff and activities team.
They cater to the individual needs of the residents and there are outings and musicians available. I am catered
for with refreshments when I visit and made welcome. I thoroughly recommend this home.
24 December 2024
We are so grateful for the care and attention my father is receiving at Bourne House.
From the moment he arrived, the staff have been nothing short of incredible, friendly, professional and always willing to go the extra mile to ensure his comfort and well-being.
We are very happy with the
facilities. The room is spacious, clean and the decor creates a warm, homely environment.
We highly recommend Bourne House to anyone looking for a place where their loved ones will be treated with the utmost respect and compassion.
10 December 2024
My Mum was looked after by Bourne House for over 4 years, at every visit we would find excellent and sensitive care being provided by all staff in a highly professional manner.
During Mum's last few days, we found the care being sensitive to her condition and her failing health, the family were
encouraged to visit with her during her last days and we were highly supported by all staff at all levels.
Mum passed very peacefully and the professional care continued throughout and beyond her final hours.
With all thanks to Bourne House for looking after Mum/Nan/Sister, you are all beyond outstanding in what you do.
21 November 2024
We arrived unannounced and found our relative looking well, clean and presentable. Several staff were available to make our visit as easy as it could be. We were able to discuss our relatives ongoing medical and physical needs and left confident that our relative was in good hands.
20 November 2024
Bourne House is wonderful. The premises is always in pristine condition. The management is excellent. The carers are superb. It is a top class team and premises. My wife is calm and happy, therefore I am happy too. Bourne House has got to be the best care home in my opinion.
14 October 2024
Amazing staff. Dad was very well looked after over the years. Staff are amazing in what they do and wanted to say a massive thanks to all staff and management truly. Couldn't have asked for more. Thank you so much.
02 August 2024
The staff at Bourne House are the gentlest, kindest team of carers. The atmosphere is always calm, respectful, happy and welcoming. Everyone, residents and visitors, are always met with a warm, welcoming smile. I feel constantly grateful that my mother found her way here.
07 March 2024
Fantastic staff beautiful surroundings excellent food and care and attention to detail second to none.
25 October 2023
Like a good family.
Latest Reviews for Bourne House
03 December 2025
My wife and I have known the resident for over 55 years - he was one of her university friends. He moved into Bourne House after a mental health crisis arising from a combination of long untreated schizophrenia and more recent Alzheimer's. For the first time in his life, the illness is being
properly medicated. This and the loving care with which he is treated at BH has resulted in the appearance of a side to his personality which I have never seen before. He now asks me how I am, how did I get on fixing the car and so on. His relationship with his long-term partner when she visits has also improved back to how it was 20 or 30 years ago. For this I am beyond grateful to the staff and management at BH. They are always friendly and welcoming when we visit, and clearly treat the place as the residents' home rather than just a workplace - as the motto in the hallway proclaims. The vibe of a place like this always comes down from the top and it's a genuine tribute to their manager.
10 November 2025
I was so impressed by my friend Roger's peace of mind when I recently visited him that I went into the manager's office before leaving. I spoke to Ben and told him that when I had asked Roger how he felt in the home he said that he felt 'safe'. It is a wonderful thing when an older vulnerable person
feels secure and comfortable and well looked after.
Thank you Bourne House team, I am always impressed by the kindness and professional care that you give Roger, whenever I come in and see him. This is clearly how you are all the time.
Kind Regards, Anthony.
08 September 2025
my father has been at Bourn house for over 2 years, the staff are friendly and seem well trained, I am in care myself so I take a very serious interest. When I did have a problem (not with the care) it was delt with promptly.
They have a lot of activities for residents and do day trips, to garden
centres and alike. There are things going on in the garden in the nice weather. They always celebrate birthdays and they make their own caked which are delicious. The home is clean and well kept and there is no smell in there, the food is cooked on site and looks lovely and my dad has a cooked breakfast each day which he loves.
He is monitored and his health is good, he has dementia and bed bound he is clean and he is checked regularly for pressure sores, and if there treated quickly. I would recommend to anybody looking for a nursing home for a loved one.
16 July 2025
From the moment we viewed Bourne House, the staff have been excellent, friendly and professional. Nothing is too much trouble. Residents are treated with care and dignity. The rooms are bright and well kept. No complaints and only very positive feedback. Thank you to the manager and her team.
15 July 2025
My mother has been at Bourne House Surbiton, since October 2024 and we as a family are very happy, the care has been exceptional. Very happy.
12 June 2025
The home is well staffed with carers and other staff that have time to talk to us and the residents.
As my mum is fully bed bound and suffers dementia type systems she cannot clearly communicate, but she is in good health and is happy, especially with Trevor, everyone favourite .
12 June 2025
Staff are extremely friendly, always say hello and goodbye and interact. I'm kept informed about Mum and her medication regularly.
More importantly, Mum is always happy, and that is a huge relief for the family.
12 May 2025
I would have liked to write 'excellent' on here but it is not so. Entering the home & walking around the decor is bright, cheerful, attractive - for visitors. Patients are mostly not interested. Our experience leads us to believe our grievances are due to low ratio of staff to patients. On top floor
1-2-1 all was well now on 1st floor - jumble of wrong clothing with wrong names, valuable items (electric razor, electric toothbrush, toiletries) vanished. Partner left alone with wrong or no clothes when visited. Shoes missing etc.
24 April 2025
Mum has settled in much better than I thought she would thank too the caring staff. Bourne House is well run, clean and mum is well treated. It is nice to see mum join in the well managed activities. Overall very happy with the care provided.
04 April 2025
Each and every one of the staff were so caring in looking after me and my husband in the months leading up to and at the time of his passing. I could not have wished for anything more. Each resident is treated with care and respect at all times
13 March 2025
Bourne house in my view is a first class home, my mother has settle here and is looked after well in my option, keep up the good work to all the staff including a great management.
10 March 2025
My wife has been in Bourne House for 15 months and despite her dementia is very settled and content. She is comfortable and well looked after by a very caring staff and activities team.
They cater to the individual needs of the residents and there are outings and musicians available. I am catered
for with refreshments when I visit and made welcome. I thoroughly recommend this home.
24 December 2024
We are so grateful for the care and attention my father is receiving at Bourne House.
From the moment he arrived, the staff have been nothing short of incredible, friendly, professional and always willing to go the extra mile to ensure his comfort and well-being.
We are very happy with the
facilities. The room is spacious, clean and the decor creates a warm, homely environment.
We highly recommend Bourne House to anyone looking for a place where their loved ones will be treated with the utmost respect and compassion.
10 December 2024
My Mum was looked after by Bourne House for over 4 years, at every visit we would find excellent and sensitive care being provided by all staff in a highly professional manner.
During Mum's last few days, we found the care being sensitive to her condition and her failing health, the family were
encouraged to visit with her during her last days and we were highly supported by all staff at all levels.
Mum passed very peacefully and the professional care continued throughout and beyond her final hours.
With all thanks to Bourne House for looking after Mum/Nan/Sister, you are all beyond outstanding in what you do.
21 November 2024
We arrived unannounced and found our relative looking well, clean and presentable. Several staff were available to make our visit as easy as it could be. We were able to discuss our relatives ongoing medical and physical needs and left confident that our relative was in good hands.
20 November 2024
Bourne House is wonderful. The premises is always in pristine condition. The management is excellent. The carers are superb. It is a top class team and premises. My wife is calm and happy, therefore I am happy too. Bourne House has got to be the best care home in my opinion.
14 October 2024
Amazing staff. Dad was very well looked after over the years. Staff are amazing in what they do and wanted to say a massive thanks to all staff and management truly. Couldn't have asked for more. Thank you so much.
02 August 2024
The staff at Bourne House are the gentlest, kindest team of carers. The atmosphere is always calm, respectful, happy and welcoming. Everyone, residents and visitors, are always met with a warm, welcoming smile. I feel constantly grateful that my mother found her way here.
07 March 2024
Fantastic staff beautiful surroundings excellent food and care and attention to detail second to none.
25 October 2023
Like a good family.