Bourne House

45 Langley Avenue, Surbiton KT6 6QR
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9.7 98 Reviews
  • Bourne House, Surbiton
Located in leafy Surbiton, Bourne House provides round the clock residential, nursing and dementia care.

The Southborough care home is a Victorian property with lots of character, and outside there is a beautiful garden. Residents can enjoy the quality facilities including cosy communal areas, a café and a hair salon. Many of the bedrooms have en-suite facilities.

Situated in a conservation area of Southborough, Bourne House still benefits from excellent transport links. There is always something to look forward to with a schedule of regular activities and minibus outings, arranged by the homes dedicated lifestyle team.
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Care Provided by Bourne House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1650
  • Self-Funded Residential Dementia Care: from £1650
  • Self-Funded Nursing Care: from £1900
  • Self-Funded Nursing Dementia Care: from £1900
  • RESPITE Self-Funded Residential Care: from £1800
  • RESPITE Self-Funded Residential Dementia Care: from £1800
  • RESPITE Self-Funded Nursing Care: from £1900
  • RESPITE Self-Funded Nursing Dementia Care: from £1900

Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
care and support required by each individual. Premium rooms normally require an additional charge.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

The price(s) shown are provided by the care home. Contact Bourne House for full pricing details and T&Cs.

Contact Bourne House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Bourne House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Chris Trott (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (40)
  • Single Rooms with Ensuite Wet Room (37)

Bourne House Reviews (98)

9.7

Bourne House has a Review Score of 9.7 (9.664) out of 10, based on 18 reviews in the last 2 years.
Over all time Bourne House has 98 reviews.

Overall Experience
  • 88
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Date Published
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Reviewer Connection to Bourne House
  • 28
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  • 9
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Total of 98, showing 1-20
Review from R C (Friend of Resident) published on 3 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife and I have known the resident for over 55 years - he was one of her university friends. He moved into Bourne House after a mental health crisis arising from a combination of long untreated schizophrenia and more recent Alzheimer's. For the first time in his life, the illness is being properly
medicated. This and the loving care with which he is treated at BH has resulted in the appearance of a side to his personality which I have never seen before. He now asks me how I am, how did I get on fixing the car and so on. His relationship with his long-term partner when she visits has also improved back to how it was 20 or 30 years ago. For this I am beyond grateful to the staff and management at BH. They are always friendly and welcoming when we visit, and clearly treat the place as the residents' home rather than just a workplace - as the motto in the hallway proclaims. The vibe of a place like this always comes down from the top and it's a genuine tribute to their manager.
Reply from Stuart Lamacraft, on behalf of the team at Bourne HouseThank you for sharing such a thoughtful review. It's wonderful to hear how much your friend has benefited from the care and support at Bourne House, and how this has helped parts of his personality return after many years. Your kind words about the atmosphere, the team and the leadership are greatly appreciated.
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Review from Anthony B (Friend of Resident) published on 10 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was so impressed by my friend Roger's peace of mind when I recently visited him that I went into the manager's office before leaving. I spoke to Ben and told him that when I had asked Roger how he felt in the home he said that he felt 'safe'. It is a wonderful thing when an older vulnerable person
feels secure and comfortable and well looked after.
Thank you Bourne House team, I am always impressed by the kindness and professional care that you give Roger, whenever I come in and see him. This is clearly how you are all the time.
Kind Regards, Anthony.
Reply from Stuart Lamacraft, on behalf of the team at Bourne HouseThank you for your thoughtful feedback. We're delighted to hear that Roger feels safe and comfortable, and that you've experienced the warmth and professionalism of our team during your visits. Your kind words mean a great deal to everyone at Bourne House.
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Review from Karen H (Daughter of Resident) published on 8 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
my father has been at Bourn house for over 2 years, the staff are friendly and seem well trained, I am in care myself so I take a very serious interest. When I did have a problem (not with the care) it was delt with promptly.
They have a lot of activities for residents and do day trips, to garden centres
and alike. There are things going on in the garden in the nice weather. They always celebrate birthdays and they make their own caked which are delicious. The home is clean and well kept and there is no smell in there, the food is cooked on site and looks lovely and my dad has a cooked breakfast each day which he loves.
He is monitored and his health is good, he has dementia and bed bound he is clean and he is checked regularly for pressure sores, and if there treated quickly. I would recommend to anybody looking for a nursing home for a loved one.
Reply from Stuart Lamacraft, On behalf of the team at Bourne HouseThank you for taking the time to share such a detailed and thoughtful review. We're delighted to hear how well your father is being cared for and that he enjoys the food, activities and homely atmosphere. It's wonderful to know our team's efforts give you confidence and peace of mind, and we truly appreciate your kind recommendation.
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Review from Samantha W (Granddaughter of Resident) published on 16 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment we viewed Bourne House, the staff have been excellent, friendly and professional. Nothing is too much trouble. Residents are treated with care and dignity. The rooms are bright and well kept. No complaints and only very positive feedback. Thank you to the manager and her team.
Reply from Stuart Lamacraft, On behalf of the team at Bourne HouseThank you for your thoughtful feedback. We're so pleased to hear your experience with Bourne House has been so positive from the very beginning. It means a lot to the whole team to know that the care, professionalism, and environment we aim to provide are making a genuine difference. We'll be sure to share your kind words with the manager and staff.
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Review from J R (Daughter of Resident) published on 15 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been at Bourne House Surbiton, since October 2024 and we as a family are very happy, the care has been exceptional. Very happy.
Reply from Stuart Lamacraft, On behalf of the team at Bourne HouseThank you for taking the time to share your feedback. We're so pleased to hear that your mother is receiving exceptional care at Bourne House and that your family is happy with the support. Your kind words mean a lot to the team.
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Review from Christopher H (Son of Resident) published on 12 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home is well staffed with carers and other staff that have time to talk to us and the residents.
As my mum is fully bed bound and suffers dementia type systems she cannot clearly communicate, but she is in good health and is happy, especially with Trevor, everyone favourite .
Reply from Stuart Lamacraft, On behalf of the team at Bourne HouseThank you for your kind words about Bourne House. It's lovely to hear that your mum is in good health and content, even with the challenges she faces. We're especially pleased to know that Trevor brings her - and others - so much joy. Your appreciation means a great deal to the whole team.
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Review from Simon G (Son of Resident) published on 12 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are extremely friendly, always say hello and goodbye and interact. I'm kept informed about Mum and her medication regularly.
More importantly, Mum is always happy, and that is a huge relief for the family.
Reply from Stuart Lamacraft, On behalf of the team at Bourne HouseThank you for your lovely comments about Bourne House. It's reassuring to hear that your mum is happy and content-that truly is what matters most. We're also glad you feel well-informed and supported, and that the team's friendly approach shines through. Your kind words mean a great deal to us all.
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Review from M W (Partner of Resident) published on 12 May 2025 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
I would have liked to write 'excellent' on here but it is not so. Entering the home & walking around the decor is bright, cheerful, attractive - for visitors. Patients are mostly not interested. Our experience leads us to believe our grievances are due to low ratio of staff to patients. On top floor
1-2-1 all was well now on 1st floor - jumble of wrong clothing with wrong names, valuable items (electric razor, electric toothbrush, toiletries) vanished. Partner left alone with wrong or no clothes when visited. Shoes missing etc.
Reply from Home Manager, Home Manager at Bourne HouseWe pride ourselves on the resident experience and are sorry that you are unhappy with aspects of your partner's care. We take comments such as this extremely seriously and understand you are in direct conversation with the home manager who will work with you to resolve this matter.
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Review from M T (Son of Resident) published on 24 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has settled in much better than I thought she would thank too the caring staff. Bourne House is well run, clean and mum is well treated. It is nice to see mum join in the well managed activities. Overall very happy with the care provided.
Reply from Bourne House, Home Manager at Bourne HouseThank you for taking the time to leave us such a fantastic review! We're happy to hear that your mum has settled in well and is receiving such great care at Bourne House. I will pass on your kind comments to the whole team.
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Review from Anne D (Wife of Resident) published on 4 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Each and every one of the staff were so caring in looking after me and my husband in the months leading up to and at the time of his passing. I could not have wished for anything more. Each resident is treated with care and respect at all times
Reply from Bourne House, Home Manager at Bourne HouseThank you for your heartfelt review. We are truly sorry for your loss and deeply appreciate your kind words about the care and support you and your husband received at Bourne House. Our team is committed to providing compassionate and respectful care, and it means a great deal to know that we were able to support you during such a difficult time. Please don't hesitate to reach out if there is anything we can do for you.
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Review from Terence M (Son of Resident) published on 13 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Bourne house in my view is a first class home, my mother has settle here and is looked after well in my option, keep up the good work to all the staff including a great management.
Reply from Bourne House, Home Manager at Bourne HouseThank you for your kind words and for taking the time to share your experience. It's wonderful to hear that your mother has settled in well at Bourne House and is receiving the care she deserves. Your appreciation means so much to our team, from the carers to the management, and will certainly encourage us to keep up the good work. We're truly grateful for your support.
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Review from David C (Husband of Resident) published on 10 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been in Bourne House for 15 months and despite her dementia is very settled and content. She is comfortable and well looked after by a very caring staff and activities team.
They cater to the individual needs of the residents and there are outings and musicians available. I am catered for
with refreshments when I visit and made welcome. I thoroughly recommend this home.
Reply from Bourne House, Home Manager at Bourne HouseThank you so much for your kind words regarding Bourne House. It's heartwarming to hear that your wife is settled and content in our care. Our team is dedicated to ensuring every resident feels comfortable and valued, and we're so pleased that you feel welcomed during your visits too. Your recommendation means a great deal to us all.
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Review from Yehen J (Son of Resident) published on 24 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are so grateful for the care and attention my father is receiving at Bourne House.
From the moment he arrived, the staff have been nothing short of incredible, friendly, professional and always willing to go the extra mile to ensure his comfort and well-being.
We are very happy with the facilities.
The room is spacious, clean and the decor creates a warm, homely environment.
We highly recommend Bourne House to anyone looking for a place where their loved ones will be treated with the utmost respect and compassion.
Reply from Stuart Lamacraft, Marketing Assistant at Bourne HouseThank you so much for your thoughtful and kind review. We're truly delighted to hear that your father feels comfortable and well cared for at Bourne House. Our team is dedicated to creating a warm, homely environment and providing compassionate care and it's heartwarming to know that this has made a difference to your family. Your recommendation means the world to us and thank you for sharing your experience!
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Review from Kev H (Son of Resident) published on 10 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum was looked after by Bourne House for over 4 years, at every visit we would find excellent and sensitive care being provided by all staff in a highly professional manner.
During Mum's last few days, we found the care being sensitive to her condition and her failing health, the family were encouraged
to visit with her during her last days and we were highly supported by all staff at all levels.
Mum passed very peacefully and the professional care continued throughout and beyond her final hours.
With all thanks to Bourne House for looking after Mum/Nan/Sister, you are all beyond outstanding in what you do.
Reply from Stuart Lamacraft, Marketing Assistant at Bourne HouseThank you so much for sharing your review. We are deeply moved and honoured by your kind words about the care your mum received at Bourne House. It was a privilege to support her and your family throughout her time with us, especially during her final days. Your recognition of our team's commitment and professionalism means the world to us. Please know that your mum's memory remains close to our hearts and we are grateful to have been a part of her journey. Wishing you and your family continued comfort and peace.
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Review from Stephen C (Nephew of Resident) published on 21 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We arrived unannounced and found our relative looking well, clean and presentable. Several staff were available to make our visit as easy as it could be. We were able to discuss our relatives ongoing medical and physical needs and left confident that our relative was in good hands.
Reply from Stuart Lamacraft, Marketing Assistant at Bourne HouseThank you for sharing your experience with us. We're so glad to hear that your visit to Bourne House was positive and that you found your relative well cared for. Our team works hard to ensure our residents' needs are met with compassion and professionalism and it's wonderful to know that this gave you confidence and peace of mind. Your feedback means so much to us - thank you for taking the time to share it.
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Review from Michael N (Husband of Resident) published on 20 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Bourne House is wonderful. The premises is always in pristine condition. The management is excellent. The carers are superb. It is a top class team and premises. My wife is calm and happy, therefore I am happy too. Bourne House has got to be the best care home in my opinion.
Reply from Stuart Lamacraft, Marketing Assistant at Bourne HouseThank you so much for your kind words and glowing review of Bourne House. It means the world to us to know that your wife is calm and happy - that's always our goal. Our team takes great pride in maintaining a warm, welcoming environment and providing the highest standard of care, so your feedback truly reinforces our efforts. We're honoured to have earned your trust and are here to support you both every step of the way.
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Review from Paul G (Son of Resident) published on 14 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amazing staff. Dad was very well looked after over the years. Staff are amazing in what they do and wanted to say a massive thanks to all staff and management truly. Couldn't have asked for more. Thank you so much.
Reply from Stuart Lamacraft, Marketing Assistant at Bourne HouseThank you so much for your kind review. We're truly grateful for your heartfelt words and are glad to hear that your dad received the care and attention he deserved during his time at Bourne House Nursing Home. Our staff and management are deeply committed to making a positive difference and your appreciation means a lot to all of us. It was our honour to care for your dad and we're thankful to have been a part of his journey. Wishing you and your family all the best.
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Review from Lydia D (Daughter of Resident) published on 2 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Bourne House are the gentlest, kindest team of carers. The atmosphere is always calm, respectful, happy and welcoming. Everyone, residents and visitors, are always met with a warm, welcoming smile. I feel constantly grateful that my mother found her way here.
Reply from Chris Trott, Home Manager at Bourne HouseThank you so much for your feedback, we are very happy that you have taken the time to let us know you are happy with the care we are giving your mother.
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Review from J P (Friend of Resident) published on 7 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic staff beautiful surroundings excellent food and care and attention to detail second to none.
Reply from Chris Trott, Home Manager at Bourne HouseThank you so much for your very positive comments. This helps motivate us and assure us we are doing a good job.
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Review from Maria D (Friend of Resident) published on 25 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Like a good family.
Reply from Isaac D'Souza, Administration Manager at Bourne HouseA family environment sums up our care home wonderfully. Thank you very much for your review.
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Current Review Score: 9.7 (9.664)

Overview of Review Score

The Review Score of 9.7 (9.664) out of 10 for Bourne House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.739 for Bourne House is calculated as follows: ( (178 Excellents x 5) + (21 Goods x 4) + (6 Satisfactorys x 3) + (2 Poors x 2) + (4 Very Poors x 1) ) ÷ 211 Ratings = 4.739
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.925 Points relating to the number of positive Reviews for Bourne House is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.925
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (114)

Meet the Team (1)

Chris

Chris Trott

Job Title: Home Manager Joined: 2018

I’m Chris, and I manage our home with a focus on quality care and a supportive atmosphere.


I’m dedicated to inspiring our team to provide exceptional, compassionate care to our residents and their families, ensuring that each person feels valued and respected.


As a registered nurse specialising in special needs, I bring a deep understanding of the diverse care requirements our residents may have. Moving into a leadership role over a decade ago, I’ve learned that the key to exceptional care lies in teamwork, kindness, and a keen attention to detail.


Our team is fully committed to making each day positive and fulfilling for every resident, fostering a genuine sense of community and comfort. Supporting both residents and their loved ones is at the heart of everything we do, and I’m proud to lead such a dedicated and compassionate team.

Frequently Asked Questions about Bourne House

What types of Care is Bourne House registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Bourne House have?

There are 40 Single Rooms.

What are the Facilities & Services at Bourne House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Bourne House to the centre of Surbiton?

0.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Bourne House to verify any information. View our terms and conditions. Bourne House has an Enhanced Service - more info.