Bourne House

45 Langley Avenue, Surbiton KT6 6QR
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Top 20 carehome certificate
9.8 97 Reviews
  • Bourne House, Surbiton
Bourne House Nursing Home is an attractive detached Victorian, character property retaining many of the glorious features and atmosphere you would expect.

Situated in Surbiton, within the Royal Borough of Kingston upon Thames, this ideal location is right in the heart of prestigious Southborough conservation area.

Bourne offers 38 spacious rooms a majority of which have an en-suite toilet and sink area, a wide range of facilities and 24-hour expert care.

This carefully converted home is complimented with a beautiful rear landscaped garden to enable residents, families and guests to enjoy being close to nature.

Bourne House Nursing Home is part of the Aria Care Group - a leading provider of high-quality care homes, dedicated to creating unique settings and delivering outstanding care.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1600
  • Self-Funded Residential Dementia Care: from £1600
  • Self-Funded Nursing Care: from £1850
  • Self-Funded Nursing Dementia Care: from £1850
  • RESPITE Self-Funded Residential Care: from £1750
  • RESPITE Self-Funded Residential Dementia Care: from £1750
  • RESPITE Self-Funded Nursing Care: from £1850
  • RESPITE Self-Funded Nursing Dementia Care: from £1850

Actual fee is dependent on outcome of pre-admission assessment.
Fees do not include extras such as hairdressing and chiropody or dentist visits and treatment.

These prices are only a guideline, please contact Bourne House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Chris Trott (Responsible Individual)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (40)
  • Single Rooms with Ensuite Wet Room (37)

Bourne House Reviews (97)

9.8

Bourne House has a Review Score of 9.8 (9.768) out of 10, based on 20 reviews in the last 2 years.
Over all time Bourne House has 97 reviews.

Overall Experience
  • 87
  • 9
  • 0
  • 1
  • 0
Date Published
  • 97
  • 8
  • 15
  • 20
  • 77
Reviewer Connection to Bourne House
  • 28
  • 23
  • 9
  • 7
  • 6
  • 6
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
Total of 97, showing 21-40
Review from A S (Son of Resident) published on 5 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful, very caring staff listen to our concerns. Father is being cared for very well.
Reply from Isaac D'Souza, Administration Manager at Bourne House

Thank you very much for your lovely comments. Our staff at Bourne House are dedicated to provide the best care for our lovely residents. Thank you again for your review and will surely pass this on to the team.

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Review from Deborah P (Daughter of Resident) published on 30 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff have all been very welcoming to me and my Mum. I am only here for an hour a week to visit but during that time I observe that everyone is dedicated to caring for the residents and go out of their way to be friendly to them even during stressful moments.
Reply from Isaac D'Souza, Administration Manager at Bourne House

We thank you for those kind words in your review for Bourne House. We really appreciate it and as Team Bourne House this really means a lot to us. Thank you once again.

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Review from Christine K (Partner of Resident) published on 31 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My partner has been here only a couple of months but already it feels like home. He didn't want to come here but now he appreciates the care, attention and kindness of all the staff. The staff extend this friendly relationship to family members too, which is much appreciated. Altogether, very highly
recommend.
Reply from Chris Trott, Home Manager at Bourne House

We really appreciate your words of encouragement. We are very happy that you chose our care home and are grateful for your recommendation.

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Review from Pattie P (Wife of Resident) published on 12 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very satisfied with the level of care and my husband seems quite happy.
Reply from Chris Trott, Home Manager at Bourne House

Thank you for your lovely words - they mean so much to our team. We are so happy you chose our care home and you and your husband are so happy.

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Review from Neelma I (Daughter of Resident) published on 28 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has been here for around 2 years at this very comfortable place.
We didn't have a single complaint.
We are extremely satisfied with the care Dad is receiving. Staff are especially helpful and professional.
Will recommend this place to all.
Reply from Sydney Lyttleton, Marketing Assistant at Bourne House

Thank you for your review and positive comments, regarding our home and staff, who work hard to deliver high standards of quality care at all times. Your feedback will be passed on to the team.

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Review from Shama N (Daughter of Resident) published on 14 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has been in Bourne House for more than a year. I always found him in a safe environment with nurturing carers, who are always smiling and ready to help. The care have accommodate the patients as well and meet their nursing and mental needs. Thanks a lot to all Bourne House management.
Reply from Chris Trott, Home Manager at Bourne House

Thank you for taking the time to review our service and for your encouraging words, it means a lot to us.

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Review from Heather P (Niece of Resident) published on 13 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is very friendly and staff are wonderful. I am very impressed with the care given to my aunty.
Reply from Chris Trott, Home Manager at Bourne House

Thank you for taking the time to review our service - your positive words really do mean a lot to all of us.

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Review from Pamela J (Wife of Resident) published on 28 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After 10 weeks in hospital, my husband was transferred to Bourne House Nursing Home. Within a few days, I noticed a remarkable improvement in his condition, more relaxed and content. All the staff have a good understanding of Alzheimers and how to treat it, in a pleasant environment.
Reply from Chris Trott, Home Manager at Bourne House

Thank you so much for choosing our care home and thank you for your feedback.

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Review from Chris H (Wife of Resident) published on 15 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was so pleased for my husband to be assigned to Bourne House Care Home after he was discharged from hospital as I had heard great reviews of it and once worked in the kitchen years ago!
In particular, the staff are so kind and caring - it's taken a great weight off my shoulders!
Reply from Isaac D'Souza, Administration Manager at Bourne House

Thank you very much for your lovely words, it means a lot to our team. It helps us to just get better to the best each day. We are Bourne To Care.

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Review from J D (Daughter of Resident) published on 2 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
On arrival, the team made my dad feel very welcome. They are all very attentive and very professional at all times, together with making it feel like a real home. I have been kept up to date with my dad's progress in the few weeks he has been in Bourne House. The staff are so friendly. My dad has blossomed
since being in the home and I am so very happy for him to be here. A real family atmosphere. The home is so very clean and I can't thank the team enough, for the care they are giving to my dad. I truly made the right decision to bring my dad to Bourne House.
Reply from Isaac D'Souza, Administration Manager at Bourne House

Thank you very much for those appreciative words. This really encourages our team to create a topmost benchmark in care. Your feedback helps us get better and better each day.

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Review from Heather D (Daughter of Resident) published on 4 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A warm, friendly welcome from all staff on entering the home. After a few visits, they knew our names and who we are visiting. Early visits, they asked the family lots of questions to get to know the new residents and put together a care plan. Room a good size, highly decorated and well equipped. Staff
always available and popping into check if anything needed by residents. The staff are always friendly and cheerful. Nothing is too much trouble. We, the family, feel their care helped us get our family member home. so highly recommend Bourne House. You struggle to find a better home.
Reply from Isaac D'Souza, Administration Manager at Bourne House

These comments mean such a lot to our staff team. Thank you so much for your appreciation, we will share these with the team.

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Review from Aspy S (Nephew of Resident) published on 3 November 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mu uncle has settled down nicely. He seems happy, though communication is difficult with him. He is well looked after by the carers, who treat him with dignity. His room is spacious and clean. Overall, the nursing home is taking good care of him.
Reply from Isaac D'Souza, Administration Manager at Bourne House

We are pleased you are happy with our care home and thank you for your appreciation.

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Review from Christopher B (Son of Resident) published on 26 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been in Bourne House since December 2019. He always looks clean and tidy, well-fed and happy. The staff always greet us with a happy smile, when I come to visit Dad, offering us tea/coffee. When you walk into Bourne House, it is always fresh, clean and tidy and we know Dad is being well
looked after.
Reply from Sydney Lyttleton, Marketing Assistant at Bourne House

Thank you for such a positive review. Our highly experienced team at Bourne House Nursing Home aim to always provide the best care for your loved ones and aspire to make a difference in the lives of those we engage with. We appreciate you kind words and they will be passed on to the rest of the team.

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Review from H W (Son-in-law of Resident) published on 5 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care. Mum's been here for many years now.
Reply from Sydney Lyttleton, Marketing Assistant at Bourne House

Thank you for your positive review. The care services we deliver as a team to our residents are extremely important to us. We thank you again for your feedback.

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Review from Rekha K (Daughter of Resident) published on 16 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was brought to Bourne House, five days back. The staff have been extremely caring and attentive to ensure her smooth transition to the nursing home. The facilities are excellent, really first-class, lots of light and it's very clean. Really happy to have my mum here, could not find a better place.
Reply from Chris Trott, Home Manager at Bourne House

Thank you for your lovely feedback. We are very happy that you are pleased with our service.

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Review from D G (Son of Resident) published on 14 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with all the care and support given to Dad during his time at Bourne House.
Reply from Chris Trott, Home Manager at Bourne House

Thank you for your feedback. It was our genuine pleasure to support you all during his stay with us.

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Review from Pat W (Wife of Resident) published on 5 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband arrived at Bourne House from hospital a year ago. He had been diagnosed with dementia, was gaunt, unable to walk and not interested in anything. From the first day, Bourne House had a welcoming, happy atmosphere. He has received the best care and nursing plus excellent food and his health
has improved greatly. Although he still has problems, he enjoys the activities and the company of the staff, who look after him. He has a very pleasant room, overlooking the garden and he really enjoys going into the garden when the weather permits. The staff are patient and kind and have helped me to come to terms with his condition and problems as well as helping him. He is well cared for.
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Review from Anthony B (Friend of Resident) published on 31 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly reception, really helpful staff who are taking great care of my friend.
Reply from Chris Trott, Home Manager at Bourne House

Thank you for taking the time to send in your review and your encouraging words, they are very much appreciated.

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Review from J W (Daughter of Resident) published on 30 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad has been here since Oct 2021, he has settled down very well, He is enjoying the environment and feels at home. The management and staff are excellent. They are very time considerate to the resident and the relatives. It is an excellent place to be.
Reply from Chris Trott, Home Manager at Bourne House

Thank you for your lovely words. They mean a lot to us and help remind us why we do this wonderful job.

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Review from Kandiah P (Brother of Resident) published on 22 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother was brought to the care home in December since then there has been an improvement in his health. The staff and management have been taking good care of him. We are happy to have him here he feels at home. Thank you very much for taking good care of him.
Reply from Chris Trott, Home Manager at Bourne House

Thank you for your lovely words - it means a lot to us all.

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Current Review Score: 9.8 (9.768)

Overview of Review Score

The Review Score of 9.8 (9.768) out of 10 for Bourne House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.768 for Bourne House is calculated as follows: ( (204 Excellents x 5) + (21 Goods x 4) + (6 Satisfactorys x 3) + (2 Poors x 2) + (4 Very Poors x 1) ) ÷ 237 Ratings = 4.768
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Bourne House is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (4)

Chris

Chris Trott

Job Title: Home Manager Joined: 2018

I’m Chris, I manage our beautiful home. I enjoy motivating my team to provide outstanding quality care to our residents and of course their families and friends.


I am a registered nurse, who specialises in special needs. I moved into a leadership role over 10 years ago, and have been a home manager for 15 years.


My hobbies are spending as much time with my children and grandchildren, and pets!


I AM BOURNE TO CARE

Sermista

Sermista Silwal

Job Title: Deputy Manager

I am a Registered Nurse and have got over 10 years of experience working in the care sector. I have worked my way up from healthcare assistant to management.
I believe in leading the team by example and am dedicated to providing outstanding person-centred care to each and every resident by developing and supporting the team members.


I truly believe in the mission and values of the Future Care Group to enhance the quality of life of the individuals and to support them to have a meaningful life.
During my free time, I enjoy spending time with my family and gardening.


I AM BOURNE TO CARE

Trevor

Trevor Gubby

Job Title: Head of House Keeping Joined: 2014

Hi, I am Trevor Gubby, I have been with the Bourne House family since 2014. I am a member of the House Keeping team which plays an important role in the cleanliness of our home. Maintaining a clean environment is the essential part of healthy living. A clean home is a happy home! The feeling at Bourne House is a positive one and felt by the staff and the residents alike. We are one strong, happy family!


I AM BOURNE TO CARE

Florin

Florin Albu

Job Title: Maintenance Coordinator

Hi, I am Florin Albu. I started working with Bourne House Nursing Home in 2016 and my journey since then has been phenomenal. As a maintenance coordinator, my responsibilities involve maintaining the facility internally and externally and to ensure that anything and everything is safe and in working order. My fellow colleagues and management have always been supportive and it makes me feel like we are all one family.


I AM BOURNE TO CARE

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