
I also feel that we have found a new extended family. Thank youS L(Daughter of Resident/Service User)



I also feel that we have found a new extended family. Thank youS L(Daughter of Resident/Service User)



Located in leafy Surbiton, Bourne House provides round the clock residential, nursing and dementia care.
The Southborough care home is a Victorian property with lots of character, and outside there is a beautiful garden. Residents can enjoy the quality facilities including cosy communal areas, a café and a hair salon. Many of the bedrooms have en-suite facilities.
Situated in a conservation area of Southborough, Bourne House still benefits from excellent transport...
Care Provided by Bourne House
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 40 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
care and support required by each individual. Premium rooms normally require an additional charge.
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Bourne House for full pricing details and T&Cs.
Contact Bourne House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Chris Trott(Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
Room Information
- Single Rooms (40)
- Single Rooms with ensuite Wet Room (37)
Bourne House Reviews (100)
Bourne House has a Review Score of 9.7 (9.726) out of 10, based on 20 reviews in the last 2 years.
Over all time Bourne House has 100 reviews.
Fantastic staff beautiful surroundings excellent food and care and attention to detail second to none.
Thank you so much for your very positive comments. This helps motivate us and assure us we are doing a good job.
Like a good family.
A family environment sums up our care home wonderfully. Thank you very much for your review.
They are looking after my wife very well.
Thank you very much for your appreciation. Will surely inform our team about it.
The staff at Bourne House couldn't be more professional - they are kind, diligent, and respectful to all the residents.
Thank you very much for these kind words, very much appreciated. Our staff truly are committed to supporting the residents with the best experience of care.
Wonderful, very caring staff listen to our concerns. Father is being cared for very well.
Thank you very much for your lovely comments. Our staff at Bourne House are dedicated to provide the best care for our lovely residents. Thank you again for your review and will surely pass this on to the team.
The staff have all been very welcoming to me and my Mum. I am only here for an hour a week to visit but during that time I observe that everyone is dedicated to caring for the residents and go out of their way to be friendly to them even during stressful moments.
We thank you for those kind words in your review for Bourne House. We really appreciate it and as Team Bourne House this really means a lot to us. Thank you once again.
My partner has been here only a couple of months but already it feels like home. He didn't want to come here but now he appreciates the care, attention and kindness of all the staff. The staff extend this friendly relationship to family members too, which is much appreciated. Altogether, very highly recommend.
We really appreciate your words of encouragement. We are very happy that you chose our care home and are grateful for your recommendation.
Very satisfied with the level of care and my husband seems quite happy.
Thank you for your lovely words - they mean so much to our team. We are so happy you chose our care home and you and your husband are so happy.
We didn't have a single complaint.
We are extremely satisfied with the care Dad is receiving. Staff are especially helpful and professional.
Will recommend this place to all.
Thank you for your review and positive comments, regarding our home and staff, who work hard to deliver high standards of quality care at all times. Your feedback will be passed on to the team.
Dad has been in Bourne House for more than a year. I always found him in a safe environment with nurturing carers, who are always smiling and ready to help. The care have accommodate the patients as well and meet their nursing and mental needs. Thanks a lot to all Bourne House management.
Thank you for taking the time to review our service and for your encouraging words, it means a lot to us.
The home is very friendly and staff are wonderful. I am very impressed with the care given to my aunty.
Thank you for taking the time to review our service - your positive words really do mean a lot to all of us.
After 10 weeks in hospital, my husband was transferred to Bourne House Nursing Home. Within a few days, I noticed a remarkable improvement in his condition, more relaxed and content. All the staff have a good understanding of Alzheimers and how to treat it, in a pleasant environment.
Thank you so much for choosing our care home and thank you for your feedback.
In particular, the staff are so kind and caring - it's taken a great weight off my shoulders!
Thank you very much for your lovely words, it means a lot to our team. It helps us to just get better to the best each day. We are Bourne To Care.
On arrival, the team made my dad feel very welcome. They are all very attentive and very professional at all times, together with making it feel like a real home. I have been kept up to date with my dad's progress in the few weeks he has been in Bourne House. The staff are so friendly. My dad has blossomed since being in the home and I am so very happy for him to be here. A real family atmosphere. The home is so very clean and I can't thank the team enough, for the care they are giving to my dad. I truly made the right decision to bring my dad to Bourne House.
Thank you very much for those appreciative words. This really encourages our team to create a topmost benchmark in care. Your feedback helps us get better and better each day.
A warm, friendly welcome from all staff on entering the home. After a few visits, they knew our names and who we are visiting. Early visits, they asked the family lots of questions to get to know the new residents and put together a care plan. Room a good size, highly decorated and well equipped. Staff always available and popping into check if anything needed by residents. The staff are always friendly and cheerful. Nothing is too much trouble. We, the family, feel their care helped us get our family member home. so highly recommend Bourne House. You struggle to find a better home.
These comments mean such a lot to our staff team. Thank you so much for your appreciation, we will share these with the team.
Mu uncle has settled down nicely. He seems happy, though communication is difficult with him. He is well looked after by the carers, who treat him with dignity. His room is spacious and clean. Overall, the nursing home is taking good care of him.
We are pleased you are happy with our care home and thank you for your appreciation.
My father has been in Bourne House since December 2019. He always looks clean and tidy, well-fed and happy. The staff always greet us with a happy smile, when I come to visit Dad, offering us tea/coffee. When you walk into Bourne House, it is always fresh, clean and tidy and we know Dad is being well looked after.
Thank you for such a positive review. Our highly experienced team at Bourne House Nursing Home aim to always provide the best care for your loved ones and aspire to make a difference in the lives of those we engage with. We appreciate you kind words and they will be passed on to the rest of the team.
Excellent care. Mum's been here for many years now.
Thank you for your positive review. The care services we deliver as a team to our residents are extremely important to us. We thank you again for your feedback.
My mum was brought to Bourne House, five days back. The staff have been extremely caring and attentive to ensure her smooth transition to the nursing home. The facilities are excellent, really first-class, lots of light and it's very clean. Really happy to have my mum here, could not find a better place.
Thank you for your lovely feedback. We are very happy that you are pleased with our service.
Very happy with all the care and support given to Dad during his time at Bourne House.
Thank you for your feedback. It was our genuine pleasure to support you all during his stay with us.
Bed Vacancies
Please contact us for latest vacancies.
News (46) & Events (0)
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
- 29 May 2026
Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...
There are no upcoming events for Bourne House.
Accreditations
There are no accreditations posted yet for Bourne House.
Meet the Team (1)

I’m Chris, and I manage our home with a focus on quality care and a supportive atmosphere.
I’m dedicated to inspiring our team to provide exceptional, compassionate care to our residents and their families, ensuring that each person feels valued and respected.
As a registered nurse specialising in special needs, I bring a deep understanding of the diverse care requirements our residents may have. Moving into a leadership role over a decade ago, I’ve learned that the key to exceptional care lies in teamwork, kindness, and a keen attention to detail.
Our team is fully committed to making each day positive and fulfilling for every resident, fostering a genuine sense of community and comfort. Supporting both residents and their loved ones is at the heart of everything we do, and I’m proud to lead such a dedicated and compassionate team.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Bourne House to verify any information. View our terms and conditions. Bourne House has an Enhanced Service -more info.