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Bourne House

45 Langley Avenue, Surbiton, London KT6 6QR
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I also feel that we have found a new extended family. Thank youS L(Daughter of Resident/Service User)
Bourne House, Surbiton
Bourne House, Surbiton
Bourne House, Surbiton

Located in leafy Surbiton, Bourne House provides round the clock residential, nursing and dementia care.

The Southborough care home is a Victorian property with lots of character, and outside there is a beautiful garden. Residents can enjoy the quality facilities including cosy communal areas, a café and a hair salon. Many of the bedrooms have en-suite facilities.

Situated in a conservation area of Southborough, Bourne House still benefits from excellent transport...  

Care Provided by Bourne House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,650From £1,856
Residential Dementia CareFrom £1,650From £1,856
Nursing CareFrom £1,900From £2,137
Nursing Dementia CareFrom £1,900From £2,137
Fees are subject to a pre-admission needs assessment which is required to fully understand the level of

care and support required by each individual. Premium rooms normally require an additional charge.

What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services

• WiFi internet access

Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply

an agreed hourly charge for this service.

Contact Bourne House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Chris Trott(Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (40)
  • Single Rooms with ensuite Wet Room (37)

Bourne House Reviews (100)

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9.7

Bourne House has a Review Score of 9.7 (9.726) out of 10, based on 20 reviews in the last 2 years. Over all time Bourne House has 100 reviews.

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Review from J P (Friend of Resident) published on 7 March 2024 Submitted via Postal Card
Overall Experience

Fantastic staff beautiful surroundings excellent food and care and attention to detail second to none.

Reply from Chris Trott, Home Manager at Bourne House

Thank you so much for your very positive comments. This helps motivate us and assure us we are doing a good job.

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Review from Maria D (Friend of Resident) published on 25 October 2023 Submitted via Postal Card
Overall Experience

Like a good family.

Reply from Isaac D'Souza, Administration Manager at Bourne House

A family environment sums up our care home wonderfully. Thank you very much for your review.

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Review from A W (Husband of Resident) published on 20 October 2023 Submitted via Postal Card
Overall Experience

They are looking after my wife very well.

Reply from Isaac D'Souza, Administration Manager at Bourne House

Thank you very much for your appreciation. Will surely inform our team about it.

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Review from Kathy W (Daughter of Resident) published on 10 October 2023 Submitted via Postal Card
Overall Experience

The staff at Bourne House couldn't be more professional - they are kind, diligent, and respectful to all the residents.

Reply from Isaac D'Souza, Administration Manager at Bourne House

Thank you very much for these kind words, very much appreciated. Our staff truly are committed to supporting the residents with the best experience of care.

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Review from A S (Son of Resident) published on 5 September 2023 Submitted via Postal Card
Overall Experience

Wonderful, very caring staff listen to our concerns. Father is being cared for very well.

Reply from Isaac D'Souza, Administration Manager at Bourne House

Thank you very much for your lovely comments. Our staff at Bourne House are dedicated to provide the best care for our lovely residents. Thank you again for your review and will surely pass this on to the team.

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Review from Deborah P (Daughter of Resident) published on 30 August 2023 Submitted via Postal Card
Overall Experience

The staff have all been very welcoming to me and my Mum. I am only here for an hour a week to visit but during that time I observe that everyone is dedicated to caring for the residents and go out of their way to be friendly to them even during stressful moments.

Reply from Isaac D'Souza, Administration Manager at Bourne House

We thank you for those kind words in your review for Bourne House. We really appreciate it and as Team Bourne House this really means a lot to us. Thank you once again.

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Review from Christine K (Partner of Resident) published on 31 July 2023 Submitted via Postal Card
Overall Experience

My partner has been here only a couple of months but already it feels like home. He didn't want to come here but now he appreciates the care, attention and kindness of all the staff. The staff extend this friendly relationship to family members too, which is much appreciated. Altogether, very highly recommend.

Reply from Chris Trott, Home Manager at Bourne House

We really appreciate your words of encouragement. We are very happy that you chose our care home and are grateful for your recommendation.

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Review from Pattie P (Wife of Resident) published on 12 July 2023 Submitted via Postal Card
Overall Experience

Very satisfied with the level of care and my husband seems quite happy.

Reply from Chris Trott, Home Manager at Bourne House

Thank you for your lovely words - they mean so much to our team. We are so happy you chose our care home and you and your husband are so happy.

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Review from Neelma I (Daughter of Resident) published on 28 June 2023 Submitted via Postal Card
Overall Experience
My dad has been here for around 2 years at this very comfortable place.
We didn't have a single complaint.
We are extremely satisfied with the care Dad is receiving. Staff are especially helpful and professional.

Will recommend this place to all.

Reply from Sydney Lyttleton, Marketing Assistant at Bourne House

Thank you for your review and positive comments, regarding our home and staff, who work hard to deliver high standards of quality care at all times. Your feedback will be passed on to the team.

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Review from Shama N (Daughter of Resident) published on 14 June 2023 Submitted via Postal Card
Overall Experience

Dad has been in Bourne House for more than a year. I always found him in a safe environment with nurturing carers, who are always smiling and ready to help. The care have accommodate the patients as well and meet their nursing and mental needs. Thanks a lot to all Bourne House management.

Reply from Chris Trott, Home Manager at Bourne House

Thank you for taking the time to review our service and for your encouraging words, it means a lot to us.

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Review from Heather P (Niece of Resident) published on 13 June 2023 Submitted via Postal Card
Overall Experience

The home is very friendly and staff are wonderful. I am very impressed with the care given to my aunty.

Reply from Chris Trott, Home Manager at Bourne House

Thank you for taking the time to review our service - your positive words really do mean a lot to all of us.

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Review from Pamela J (Wife of Resident) published on 28 March 2023 Submitted via Postal Card
Overall Experience

After 10 weeks in hospital, my husband was transferred to Bourne House Nursing Home. Within a few days, I noticed a remarkable improvement in his condition, more relaxed and content. All the staff have a good understanding of Alzheimers and how to treat it, in a pleasant environment.

Reply from Chris Trott, Home Manager at Bourne House

Thank you so much for choosing our care home and thank you for your feedback.

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Review from Chris H (Wife of Resident) published on 15 December 2022 Submitted via Postal Card
Overall Experience
I was so pleased for my husband to be assigned to Bourne House Care Home after he was discharged from hospital as I had heard great reviews of it and once worked in the kitchen years ago!

In particular, the staff are so kind and caring - it's taken a great weight off my shoulders!

Reply from Isaac D'Souza, Administration Manager at Bourne House

Thank you very much for your lovely words, it means a lot to our team. It helps us to just get better to the best each day. We are Bourne To Care.

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Review from J D (Daughter of Resident) published on 2 December 2022 Submitted via Website
Overall Experience

On arrival, the team made my dad feel very welcome. They are all very attentive and very professional at all times, together with making it feel like a real home. I have been kept up to date with my dad's progress in the few weeks he has been in Bourne House. The staff are so friendly. My dad has blossomed since being in the home and I am so very happy for him to be here. A real family atmosphere. The home is so very clean and I can't thank the team enough, for the care they are giving to my dad. I truly made the right decision to bring my dad to Bourne House.

Reply from Isaac D'Souza, Administration Manager at Bourne House

Thank you very much for those appreciative words. This really encourages our team to create a topmost benchmark in care. Your feedback helps us get better and better each day.

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Review from Heather D (Daughter of Resident) published on 4 November 2022 Submitted via Postal Card
Overall Experience

A warm, friendly welcome from all staff on entering the home. After a few visits, they knew our names and who we are visiting. Early visits, they asked the family lots of questions to get to know the new residents and put together a care plan. Room a good size, highly decorated and well equipped. Staff always available and popping into check if anything needed by residents. The staff are always friendly and cheerful. Nothing is too much trouble. We, the family, feel their care helped us get our family member home. so highly recommend Bourne House. You struggle to find a better home.

Reply from Isaac D'Souza, Administration Manager at Bourne House

These comments mean such a lot to our staff team. Thank you so much for your appreciation, we will share these with the team.

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Review from Aspy S (Nephew of Resident) published on 3 November 2022 Submitted via Postal Card
Overall Experience

Mu uncle has settled down nicely. He seems happy, though communication is difficult with him. He is well looked after by the carers, who treat him with dignity. His room is spacious and clean. Overall, the nursing home is taking good care of him.

Reply from Isaac D'Souza, Administration Manager at Bourne House

We are pleased you are happy with our care home and thank you for your appreciation.

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Review from Christopher B (Son of Resident) published on 26 October 2022 Submitted via Postal Card
Overall Experience

My father has been in Bourne House since December 2019. He always looks clean and tidy, well-fed and happy. The staff always greet us with a happy smile, when I come to visit Dad, offering us tea/coffee. When you walk into Bourne House, it is always fresh, clean and tidy and we know Dad is being well looked after.

Reply from Sydney Lyttleton, Marketing Assistant at Bourne House

Thank you for such a positive review. Our highly experienced team at Bourne House Nursing Home aim to always provide the best care for your loved ones and aspire to make a difference in the lives of those we engage with. We appreciate you kind words and they will be passed on to the rest of the team.

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Review from H W (Son-in-law of Resident) published on 5 September 2022 Submitted via Postal Card
Overall Experience

Excellent care. Mum's been here for many years now.

Reply from Sydney Lyttleton, Marketing Assistant at Bourne House

Thank you for your positive review. The care services we deliver as a team to our residents are extremely important to us. We thank you again for your feedback.

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Review from Rekha K (Daughter of Resident) published on 16 June 2022 Submitted via Website
Overall Experience

My mum was brought to Bourne House, five days back. The staff have been extremely caring and attentive to ensure her smooth transition to the nursing home. The facilities are excellent, really first-class, lots of light and it's very clean. Really happy to have my mum here, could not find a better place.

Reply from Chris Trott, Home Manager at Bourne House

Thank you for your lovely feedback. We are very happy that you are pleased with our service.

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Review from D G (Son of Resident) published on 14 June 2022 Submitted via Postal Card
Overall Experience

Very happy with all the care and support given to Dad during his time at Bourne House.

Reply from Chris Trott, Home Manager at Bourne House

Thank you for your feedback. It was our genuine pleasure to support you all during his stay with us.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (46) & Events (0)

News
  • 29 May 2026

    Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...

  • 29 May 2026

    Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...

  • 29 May 2026

    Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...

Upcoming Events

There are no upcoming events for Bourne House.

Awards / Recognitions (122)

  • 23 Jul 2026Recipient: Care UK
  • 13 Jul 2026Recipient: Care UK
  • 26 Jun 2026Recipient: Care UK

Accreditations

There are no accreditations posted yet for Bourne House.

Meet the Team (1)

Chris Trott
Chris TrottJob Title:Home ManagerJoined: 2018

I’m Chris, and I manage our home with a focus on quality care and a supportive atmosphere.

I’m dedicated to inspiring our team to provide exceptional, compassionate care to our residents and their families, ensuring that each person feels valued and respected.

As a registered nurse specialising in special needs, I bring a deep understanding of the diverse care requirements our residents may have. Moving into a leadership role over a decade ago, I’ve learned that the key to exceptional care lies in teamwork, kindness, and a keen attention to detail.

Our team is fully committed to making each day positive and fulfilling for every resident, fostering a genuine sense of community and comfort. Supporting both residents and their loved ones is at the heart of everything we do, and I’m proud to lead such a dedicated and compassionate team.

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