Bourne House

45 Langley Avenue, Surbiton KT6 6QR
Review Us
Top 20 carehome certificate
9.8 97 Reviews
  • Bourne House, Surbiton
Bourne House Nursing Home is an attractive detached Victorian, character property retaining many of the glorious features and atmosphere you would expect.

Situated in Surbiton, within the Royal Borough of Kingston upon Thames, this ideal location is right in the heart of prestigious Southborough conservation area.

Bourne offers 38 spacious rooms a majority of which have an en-suite toilet and sink area, a wide range of facilities and 24-hour expert care.

This carefully converted home is complimented with a beautiful rear landscaped garden to enable residents, families and guests to enjoy being close to nature.

Bourne House Nursing Home is part of the Aria Care Group - a leading provider of high-quality care homes, dedicated to creating unique settings and delivering outstanding care.
Show Bourne House on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1600
  • Self-Funded Residential Dementia Care: from £1600
  • Self-Funded Nursing Care: from £1850
  • Self-Funded Nursing Dementia Care: from £1850
  • RESPITE Self-Funded Residential Care: from £1750
  • RESPITE Self-Funded Residential Dementia Care: from £1750
  • RESPITE Self-Funded Nursing Care: from £1850
  • RESPITE Self-Funded Nursing Dementia Care: from £1850

Actual fee is dependent on outcome of pre-admission assessment.
Fees do not include extras such as hairdressing and chiropody or dentist visits and treatment.

These prices are only a guideline, please contact Bourne House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Chris Trott (Responsible Individual)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (40)
  • Single Rooms with Ensuite Wet Room (37)

Bourne House Reviews (97)

9.8

Bourne House has a Review Score of 9.8 (9.768) out of 10, based on 20 reviews in the last 2 years.
Over all time Bourne House has 97 reviews.

Overall Experience
  • 87
  • 9
  • 0
  • 1
  • 0
Date Published
  • 97
  • 8
  • 15
  • 20
  • 77
Reviewer Connection to Bourne House
  • 28
  • 23
  • 9
  • 7
  • 6
  • 6
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
Total of 97, showing 81-97
Review from B T (Relative of Resident) published on 3 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since the new owners have taken over a year ago the home has gone from strength to strength.
The whole atmosphere has changed so much, more friendly and activities for the residents.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from W S (Sister of Resident) published on 23 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The facilities are excellent. The staff are helpful and polite and supportive to the residents. They are always trying to improve the quality of life for the residents.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Frank C (Relative of Resident) published on 25 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Such a wonderful home and a lovely atmosphere. The new manager has got the right idea and is very responsive and friendly, a warm welcome is always received at Bourne House. The care received by my relative is second to none, outstanding in my opinion!


The best of the best - keep up the excellent

work.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Kay A (Sister of Resident) published on 23 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Further to my previous review, I want to state that the overall care at Bourne House is great and the home is lovely.
I feel that my brother needs a more specialised level of care due to his conditions and his background history.
My brother is happy at the home, I am also happy with Bourne House.
I
feel that external support services are limited and that healthcare professionals, at times do not understand his condition or life history, by this I mean external to the home care staff.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sharna O (Daughter of Resident) published on 16 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have previously left a review for Bourne House but feel I need to leave another one for this excellent care home. Unfortunately, my mother passed away in September there and I cannot thank the staff enough for the care and support they gave us at a very difficult time. The level of care my mum received
was outstanding throughout her time there. Many thanks Bourne House staff.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Hilary S (Daughter of Resident) published on 12 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother came to Courne House for respite care. She was very well cared for and enjoyed her stay. She said that the staff were thoughtful and caring. She would like to have taken them home with her. She has already asked to return when she needs further respite care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from David A (Son of Resident) published on 23 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been very happy with the care that Bourne House has given and would be happy to recommend it to anyone who may be in a similar situation to us.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Geraldine M (Daughter of Resident) published on 10 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Bourne House is a very good care home. Staff are very caring, helpful and welcoming. As a family, we feel confident that our mother will be safe, secure and well looked after.
Recent management changes have caused some upheaval and a little concern - not least because these changes were not, in my
opinion, very well communicated. This is an area I feel can be improved. Hopefully, with a new manager due to start shortly, this will be addressed.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Philip P (Grandson of Resident) published on 20 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Bourne House is a great place for my grandmother. She now needs assisted care 24/7 and this is perfect. I understand there are budgets but in my opinion, money needs spending to make this home excellent. The staff do the best with what they have. Good to see staff numbers are up as times its looked
very lean! Movie account or movie sharing scheme as the DVDs are a little old or overplayed. Better accommodation of visitors, sometimes its all a bit much in the main room.
Reply from Aileen Nimmo, Sales & Marketing at Bourne House

Thank you for taking the time to review our home. I am pleased that you are happy that you made the right decision in selecting Bourne House for your grandmother. We endeavour to create a homely atmosphere where our residents enjoy living and family and friends feel welcome. We acknowledge space is limited and do try our best to create private places for our residents to be able to enjoy the company of their visitors but sometimes this can be difficult to achieve. We have shared your comments with our activities team who constantly seek feedback in order to build on and improve their provision.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ann W (Friend of Resident) published on 28 November 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am full of praise for the home, who stop at nothing to give loving and dedicated care to all its residents. My friend is so well looked after and shown support and empathy in everything. I am made welcome to the home at every visit. The home is bright and cheery and I am given time to spend my visit
quietly and in private, to maximise time with my friend. The management and all staff members are professional and make the home what it is.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Bob P (Son of Resident) published on 14 November 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
Bourne is very caring and gives off a family atmosphere. There have been issues in the past with the standard of food but this has improved recently. There are some positive changes being made at the moment, in the kitchen and with the general decor of the home. This has helped with a new chef and the
walls being decorated with some murals which are outstanding.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Beverley P (Daughter of Resident) published on 15 September 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been at Bourne House now for around 18 months and I cannot praise the staff and management enough for the care they provide. She has been a challenging resident throughout and their ability to adapt and assist whilst helping her maintain her dignity has brought such comfort to me and my family
in this difficult time. Any questions I have had have been quickly answered and we have no complaints when it comes to her care. The support Bourne House has given us as a family has put us in a much better place, and it really feels the staff and management go the extra mile to help in any way they can. Over the last 18 months I have taken a number of friends and relatives to visit my mum, and we all feel the same way in that we would have no hesitation in recommending Bourne House Nursing Home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Theresa W (Niece of Resident) published on 29 July 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bourne House deserves its reputation for excellent care for people with dementia. All the staff treat the residents with utmost respect and politeness. Family are always welcome at any time and are actively encouraged to join in at mealtimes which helps foster the relaxed and friendly atmosphere which
belies the stringent high care standards.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sara C (Daughter of Resident) published on 25 July 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
Very caring and considerate staff and extremely helpful management. My mother has deteriorated badly since arriving and has had a difficult time but management and staff have always been very sympathetic and responsive to her needs. It's comforting to know that she is being looked after so well and
compassionately, bearing in mind how challenging her alzheimer's has become.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Pauline S (Daughter of Resident) published on 4 January 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Mum has been at Bourne House for approximately seven months and is well looked after. The staff are amazing and you can see they care about their residents. If I ever have a query or need to know anything, the office staff are excellent in their prompt replies to my emails. The staff are very
approachable and always listen to what you have to say. Her room with en suite facilities is ok and she also has a TV in her room. Mum's clothes are marked with her name and the laundry system appears to work well. Obviously there are going to be items in her wardrobe that don't belong to her but I don't think it's an issue. Can't really comment on activities as we are never at the home when these go on. Overall, we are very happy with the care my Mum is receiving and would recommend Bourne House.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Traci A (Daughter of Resident) published on 18 December 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has only been in Bourne House for about a month but already I can see the attentiveness of the staff and the calm and patient way they deal with the residents. I know I have made the right choice for my Mum. I know her dignity is respected (even though she can be difficult at times!) and she is
receiving the best care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sue B (Sister of Resident) published on 17 December 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother suffers from Down's Syndrome and now advanced Alzheimer's. He has been in Bourne House since July, where he has a very nice room. From the very moment he arrived there the staff have been amazing. They are very caring and go to great lengths to ensure his wellbeing. As a family we cannot
thank them enough for their kindness towards him and us during the last few months. We are made to feel very welcome when we visit, whatever the time of day and this helps enormously too. Nothing is too much trouble for them.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.8 (9.768)

Overview of Review Score

The Review Score of 9.8 (9.768) out of 10 for Bourne House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.768 for Bourne House is calculated as follows: ( (204 Excellents x 5) + (21 Goods x 4) + (6 Satisfactorys x 3) + (2 Poors x 2) + (4 Very Poors x 1) ) ÷ 237 Ratings = 4.768
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Bourne House is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (6)

Meet the Team (4)

Chris

Chris Trott

Job Title: Home Manager Joined: 2018

I’m Chris, I manage our beautiful home. I enjoy motivating my team to provide outstanding quality care to our residents and of course their families and friends.


I am a registered nurse, who specialises in special needs. I moved into a leadership role over 10 years ago, and have been a home manager for 15 years.


My hobbies are spending as much time with my children and grandchildren, and pets!


I AM BOURNE TO CARE

Sermista

Sermista Silwal

Job Title: Deputy Manager

I am a Registered Nurse and have got over 10 years of experience working in the care sector. I have worked my way up from healthcare assistant to management.
I believe in leading the team by example and am dedicated to providing outstanding person-centred care to each and every resident by developing and supporting the team members.


I truly believe in the mission and values of the Future Care Group to enhance the quality of life of the individuals and to support them to have a meaningful life.
During my free time, I enjoy spending time with my family and gardening.


I AM BOURNE TO CARE

Trevor

Trevor Gubby

Job Title: Head of House Keeping Joined: 2014

Hi, I am Trevor Gubby, I have been with the Bourne House family since 2014. I am a member of the House Keeping team which plays an important role in the cleanliness of our home. Maintaining a clean environment is the essential part of healthy living. A clean home is a happy home! The feeling at Bourne House is a positive one and felt by the staff and the residents alike. We are one strong, happy family!


I AM BOURNE TO CARE

Florin

Florin Albu

Job Title: Maintenance Coordinator

Hi, I am Florin Albu. I started working with Bourne House Nursing Home in 2016 and my journey since then has been phenomenal. As a maintenance coordinator, my responsibilities involve maintaining the facility internally and externally and to ensure that anything and everything is safe and in working order. My fellow colleagues and management have always been supportive and it makes me feel like we are all one family.


I AM BOURNE TO CARE

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Bourne House to verify any information. View our terms and conditions. Bourne House has an Enhanced Service - more info.