Bourne House

45 Langley Avenue, Surbiton KT6 6QR
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Top 20 carehome certificate
9.8 97 Reviews
  • Bourne House, Surbiton
Bourne House Nursing Home is an attractive detached Victorian, character property retaining many of the glorious features and atmosphere you would expect.

Situated in Surbiton, within the Royal Borough of Kingston upon Thames, this ideal location is right in the heart of prestigious Southborough conservation area.

Bourne offers 38 spacious rooms a majority of which have an en-suite toilet and sink area, a wide range of facilities and 24-hour expert care.

This carefully converted home is complimented with a beautiful rear landscaped garden to enable residents, families and guests to enjoy being close to nature.

Bourne House Nursing Home is part of the Aria Care Group - a leading provider of high-quality care homes, dedicated to creating unique settings and delivering outstanding care.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1600
  • Self-Funded Residential Dementia Care: from £1600
  • Self-Funded Nursing Care: from £1850
  • Self-Funded Nursing Dementia Care: from £1850
  • RESPITE Self-Funded Residential Care: from £1750
  • RESPITE Self-Funded Residential Dementia Care: from £1750
  • RESPITE Self-Funded Nursing Care: from £1850
  • RESPITE Self-Funded Nursing Dementia Care: from £1850

Actual fee is dependent on outcome of pre-admission assessment.
Fees do not include extras such as hairdressing and chiropody or dentist visits and treatment.

These prices are only a guideline, please contact Bourne House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Chris Trott (Responsible Individual)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (40)
  • Single Rooms with Ensuite Wet Room (37)

Bourne House Reviews (97)

9.8

Bourne House has a Review Score of 9.8 (9.768) out of 10, based on 20 reviews in the last 2 years.
Over all time Bourne House has 97 reviews.

Overall Experience
  • 87
  • 9
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Date Published
  • 97
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Reviewer Connection to Bourne House
  • 28
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  • 9
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Total of 97, showing 41-60
Review from G S (Son of Resident) published on 18 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father stayed here for about two months before he passed. I cannot fault the care given. Top marks. The staff were always helpful and courteous.
Reply from Monika Jankauskaite, Digital Marketing Manager at Bourne House

Thank you so much for your kind review of Bourne House. It was our pleasure to look after your lovely father and even though it was only a short stay, your father has touched the hearts of many and he is missed by all of us.

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Review from Paul S (Son of Resident) published on 11 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father, who did not want to go into a home, has been completely happy and would not want to go back home. For me, as a son, seeing this has allowed me to relax and not worry. Well done to all the staff for making my dads short time left a good time. Thank you all.
Reply from Chris Trott, Home Manager at Bourne House

Thank you for your lovely words; it means such a lot to all of us and reminds us of why we do what we do.

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Review from George R (Son of Resident) published on 8 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father is in Bourne House care home, Surbiton Surrey. He is now receiving an end of life care plan, he has been a resident for the last 9 years and has been looked after well. I had a lot of confidence and reassurance with the way the team handled my father's specific care needs.
Reply from Monika Jankauskaite, Digital Marketing Manager at Bourne House

Thank you very much for your review and kind words. We work hard as a team to ensure that we deliver person-centred care and knowing that you’re happy with the care provided to your father is very important for us.

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Review from S M (Daughter of Resident) published on 3 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am extremely grateful for the care that my father has received at Bourne House.
The manager and her staff have provided excellent care to my father and he settled in quite rapidly and has improved physically since he was moved to the home. Thank you so much to you all.
Reply from Chris Trott, Home Manager at Bourne House

We are so happy that you chose our care home for your father and that you are happy with our service. Thank you for your lovely words.

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Review from S L (Daughter of Resident) published on 12 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my father became a resident at Bourne House, not just him, but I also feel that we have found a new extended family. Thank you Bourne House management nurses and care assistants for all the support care and love.
Reply from Chris Trott, Home Manager at Bourne House

Thank you for your lovely words of praise - these mean so much to all of us and we appreciate you taking the time to let us know.

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Review from Patricia I (Sister of Resident) published on 23 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Late last year, my sister was moved from the hospital to Bourne House care home where she has her own room and toilet etc.
When visiting or calling on the telephone to Bourne House to speak to my sister, I have always been greeted with politeness and care, the staff are very welcoming, and always
willing to answer any questions, and the manager is available to talk things through.
The home is clean and tidy, and the staff are friendly, professional and kind. Different aspects of entertainment etc are available during the day and are there for all to enjoy.
We are informed if our sister needs anything, and nothing seems too much trouble for the staff to ensure those in their care are looked after well.
Reply from Chris Trott, Home Manager at Bourne House

Thank you for your kind words and we are delighted you are pleased with our care home.

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Review from J B (Daughter-in-law of Resident) published on 9 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father-in-law has been in Bourne House for the last 18 months. As the Covid pandemic has gone on the staff and management have kept me well informed of the situation by e-mail and phone. We have had pictures of the activities that my father-in-law has participated in. I have now been able to visit
him, he is very happy and well cared for. Thank you one and all for your kindness and respect that you have all given my father-in-law.
Reply from Chris Trott, Home Manager at Bourne House

Thank you for your lovely words and feedback, it really does mean a lot to us.

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Review from Peter V (Son-in-law of Resident) published on 30 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Bourne House are exemplary; they were very kind right up to the end. The room was bright with a lovely view, and staff visited regularly even though my mum-in-law could be quite difficult. The house is decorated in a fun way in places, which gives the residents something interesting to
look at. There were regular social events, and there is now a tea hut in the garden. I wish my mum could have gone there.
Reply from Chris Trott, Home Manager at Bourne House

Thank you so much for your lovely kind words. Your mother-in-law is very much missed by all of us.

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Review from Stella C (Wife of Resident) published on 30 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have recommended Bourne House and two friends followed that recommendation. I returned to Bourne House yesterday having only seen my husband for three very short visits since last March. The welcome I received from the management, the nurse who carried out the first flow test and the three members
of staff, was one of delight to me meeting up again. My joy was compounded by seeing that my husband was as well as when I last saw him. In fact, having been given a TV, he seemed more stimulated and he talked about crime watch which was on at the time.
Reply from Chris Trott, Home Manager at Bourne House

Thank you so much for your lovely words and a huge thank you for recommending us to others. It is so lovely to be able to welcome you to visit again.

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Review from N B (Son of Resident) published on 26 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to refer to the staff at Bourne House as the Bourne House Family. Their care for my father was exceptional. I will be forever grateful. My father had Alzheimer's and all the staff I came into contact with were very friendly and caring. They were so understanding of my father's illness and
showed him the utmost respect. It was such a comfort he was in safe hands. Thank you so much every at Bourne House.
Reply from Chris Trott, Home Manager at Bourne House

Thank you for your lovely words. We are so pleased you were happy and comforted to know he was in safe hands with us.

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Review from B H (Sister of Resident) published on 8 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother was only in Bourne House for a short time unfortunately but in that time I could appreciate what a lovely caring home it was. The staff were exceptional. Nothing was too much trouble for them. The food was absolutely amazing. To have a good team you need good management and Bourne House are
so lucky to have their manager and deputy manager, they go the extra mile. It all emanates from them they are warm and caring.
Reply from Chris Trott, Home Manager at Bourne House

Thank you for your lovely words. We are always pleased to receive words like these and we are so happy you chose our care home.

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Review from D D (Husband of Resident) published on 16 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been associated with Bourne Houe for the last 16-years as my wife was a resident until she passed away.
During this time, the management and all the staff has been very, very caring towards all the residents. The home, dignity and caring was and still is extremely good.
Reply from Chris Trott, Home Manager at Bourne House

We are so very sorry for your loss and thank you for your lovely words; we will miss your daily visits. We hope you will keep in touch with us.

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Review from Melissa V (Daughter of Resident) published on 15 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Knowing that my mother is so well cared for is such a relief to me. The staff actually see the person and take such care and show enormous respect for the elderly. Everyone has been working so hard, but have never lost their sense of humour during the coronavirus pandemic. The manager really knows how
a home should be run, and has to be commended for choosing such an excellent team of people. The home has a clean, warm and welcoming atmosphere with good food for the residents. They also understand dementia really well; so I know Mum is in safe hands.
Reply from Aileen Nimmo, Sales & Marketing at Bourne House

Thank you for taking the time to write such a lovely review, it is especially nice at this time to know that the dedication of the team is appreciated.

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Review from M J (Wife of Resident) published on 9 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with the care my husband is getting from the lovely staff at Bourne House. Thank you so much for everything.
Reply from Aileen Nimmo, Sales & Marketing at Bourne House

We are delighted to hear you are pleased with the care your husband is receiving and extremely likely to recommend Bourne House to others. Thank you.

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Review from Neil J (Son of Resident) published on 9 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thanks to all the staff at Bourne House for the excellent care you are giving my Dad.
Reply from Aileen Nimmo, Sales & Marketing at Bourne House

Thank you for taking the time to write a review. Bourne House team very much appreciate it.

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Review from Chrissie M (Daughter of Resident) published on 28 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is amazing and the staff is just wonderful. I cannot wish for a better place. I know one thing, if I need to go into a home then Bourne House is it. Already said to my family to send me there, but not just yet.
Reply from Chris Trott, Home Manager at Bourne House

Thank you for your feedback. We are delighted you are happy with your choice of home for your lovely Mum.

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Review from Mark G (Son of Resident) published on 7 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Unfortunately, my father passed away at the beginning of April of natural causes. During his stay of nine months, I visited regularly. The home is a friendly place, and all the staff are friendly, helpful and efficient. I would have no qualms in recommending this home to anyone else. The home is clean,
(cleaned regularly), the food good, and there's plenty to do for the residents. The staff interact with the residents. Whenever I visited I was always welcomed. The management is very approachable and will help to accommodate any needs. My father during his end of life period was treated with love and dignity, and I was also shown dignity at that difficult time. The home organizes plenty of outings, especially in the warmer weather. I would like to thank the management and staff for all their kindness and help over the last nine months and in particular the last few weeks (in difficult times).
Reply from Aileen Nimmo, Sales & Marketing at Bourne House

We appreciate you taking the time to write this review, it will be shared with the team who continue to care for our wonderful residents. Your words are so kind, please accept our sincere condolences for your loss.

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Review from Martin B (Son of Resident) published on 7 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
An excellent care home for my mother. I have found both management and staff very helpful and attentive to both visitors and residents. Provision of information is exemplary, keeping me informed about health issues arising with my mother and ensuring speedy medical attention when required. As a visitor,
the staff have shown themselves to be very responsive when requests have been made or matter drawn to their attention. The home is clean, staff interactions I have observed not just with my mother but also other residents show staff empathy and a high level of social interaction over and above that functionally required. I have rated 'facilities', 'food and drink' and 'activities' as 'good' because I have had limited exposure to these, although what I have observed and heard about give me that impression at least. I have only seen my mother's room so I can't really compare, it is a little functional. I get the impression that there are rooms less functional in feel but at a cost.
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Review from M K (Daughter of Resident) published on 2 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Dad died in the loving care of the staff at Bourne House yesterday afternoon. He was a resident for two years and 9 months. The dignity and compassion that Dad was shown in death only reflect the dignity and love he has received in his last years. We too have experienced the same care, compassion
and sense of safety and security that helped us sleep a little easier at night. Dad and the family are lucky to have chosen Bourne House in May 2017.
Reply from Aileen Nimmo, Sales & Marketing at Bourne House

Thank you for taking the time to share your thoughts on the experience your Father and family received whilst living at Bourne House, your kind words are much appreciated. We are sorry for your loss and hope the loving care provided by our staff has helped in some small way. Thank you.

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Review from P M (Friend of Resident) published on 23 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Beautiful home, staff very relaxed and treat clients and relatives/visitors with respect and dignity. I can visit at any time. All clients' needs appear to be fulfilled and choices of food given. More dependent clients are assisted and well supervised during meals, whilst at the same time staff promote
independence.
Reply from Chris Trott, Home Manager at Bourne House

Thank you for your comments. We are pleased that you are happy with our care home that looks after your friend.

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Current Review Score: 9.8 (9.768)

Overview of Review Score

The Review Score of 9.8 (9.768) out of 10 for Bourne House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.768 for Bourne House is calculated as follows: ( (204 Excellents x 5) + (21 Goods x 4) + (6 Satisfactorys x 3) + (2 Poors x 2) + (4 Very Poors x 1) ) ÷ 237 Ratings = 4.768
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Bourne House is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (4)

Chris

Chris Trott

Job Title: Home Manager Joined: 2018

I’m Chris, I manage our beautiful home. I enjoy motivating my team to provide outstanding quality care to our residents and of course their families and friends.


I am a registered nurse, who specialises in special needs. I moved into a leadership role over 10 years ago, and have been a home manager for 15 years.


My hobbies are spending as much time with my children and grandchildren, and pets!


I AM BOURNE TO CARE

Sermista

Sermista Silwal

Job Title: Deputy Manager

I am a Registered Nurse and have got over 10 years of experience working in the care sector. I have worked my way up from healthcare assistant to management.
I believe in leading the team by example and am dedicated to providing outstanding person-centred care to each and every resident by developing and supporting the team members.


I truly believe in the mission and values of the Future Care Group to enhance the quality of life of the individuals and to support them to have a meaningful life.
During my free time, I enjoy spending time with my family and gardening.


I AM BOURNE TO CARE

Trevor

Trevor Gubby

Job Title: Head of House Keeping Joined: 2014

Hi, I am Trevor Gubby, I have been with the Bourne House family since 2014. I am a member of the House Keeping team which plays an important role in the cleanliness of our home. Maintaining a clean environment is the essential part of healthy living. A clean home is a happy home! The feeling at Bourne House is a positive one and felt by the staff and the residents alike. We are one strong, happy family!


I AM BOURNE TO CARE

Florin

Florin Albu

Job Title: Maintenance Coordinator

Hi, I am Florin Albu. I started working with Bourne House Nursing Home in 2016 and my journey since then has been phenomenal. As a maintenance coordinator, my responsibilities involve maintaining the facility internally and externally and to ensure that anything and everything is safe and in working order. My fellow colleagues and management have always been supportive and it makes me feel like we are all one family.


I AM BOURNE TO CARE

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