
I also feel that we have found a new extended family. Thank youS L(Daughter of Resident/Service User)



I also feel that we have found a new extended family. Thank youS L(Daughter of Resident/Service User)



Located in leafy Surbiton, Bourne House provides round the clock residential, nursing and dementia care.
The Southborough care home is a Victorian property with lots of character, and outside there is a beautiful garden. Residents can enjoy the quality facilities including cosy communal areas, a café and a hair salon. Many of the bedrooms have en-suite facilities.
Situated in a conservation area of Southborough, Bourne House still benefits from excellent transport...
Care Provided by Bourne House
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 40 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
care and support required by each individual. Premium rooms normally require an additional charge.
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Bourne House for full pricing details and T&Cs.
Contact Bourne House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Chris Trott(Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
Room Information
- Single Rooms (40)
- Single Rooms with ensuite Wet Room (37)
Bourne House Reviews (100)
Bourne House has a Review Score of 9.7 (9.726) out of 10, based on 20 reviews in the last 2 years.
Over all time Bourne House has 100 reviews.
My husband arrived at Bourne House from hospital a year ago. He had been diagnosed with dementia, was gaunt, unable to walk and not interested in anything. From the first day, Bourne House had a welcoming, happy atmosphere. He has received the best care and nursing plus excellent food and his health has improved greatly. Although he still has problems, he enjoys the activities and the company of the staff, who look after him. He has a very pleasant room, overlooking the garden and he really enjoys going into the garden when the weather permits. The staff are patient and kind and have helped me to come to terms with his condition and problems as well as helping him. He is well cared for.
My Dad has been here since Oct 2021, he has settled down very well, He is enjoying the environment and feels at home. The management and staff are excellent. They are very time considerate to the resident and the relatives. It is an excellent place to be.
Thank you for your lovely words. They mean a lot to us and help remind us why we do this wonderful job.
My brother was brought to the care home in December since then there has been an improvement in his health. The staff and management have been taking good care of him. We are happy to have him here he feels at home. Thank you very much for taking good care of him.
Thank you for your lovely words - it means a lot to us all.
My father stayed here for about two months before he passed. I cannot fault the care given. Top marks. The staff were always helpful and courteous.
Thank you so much for your kind review of Bourne House. It was our pleasure to look after your lovely father and even though it was only a short stay, your father has touched the hearts of many and he is missed by all of us.
My father, who did not want to go into a home, has been completely happy and would not want to go back home. For me, as a son, seeing this has allowed me to relax and not worry. Well done to all the staff for making my dads short time left a good time. Thank you all.
Thank you for your lovely words; it means such a lot to all of us and reminds us of why we do what we do.
My father is in Bourne House care home, Surbiton Surrey. He is now receiving an end of life care plan, he has been a resident for the last 9 years and has been looked after well. I had a lot of confidence and reassurance with the way the team handled my father's specific care needs.
Thank you very much for your review and kind words. We work hard as a team to ensure that we deliver person-centred care and knowing that you’re happy with the care provided to your father is very important for us.
The manager and her staff have provided excellent care to my father and he settled in quite rapidly and has improved physically since he was moved to the home. Thank you so much to you all.
We are so happy that you chose our care home for your father and that you are happy with our service. Thank you for your lovely words.
Since my father became a resident at Bourne House, not just him, but I also feel that we have found a new extended family. Thank you Bourne House management nurses and care assistants for all the support care and love.
Thank you for your lovely words of praise - these mean so much to all of us and we appreciate you taking the time to let us know.
When visiting or calling on the telephone to Bourne House to speak to my sister, I have always been greeted with politeness and care, the staff are very welcoming, and always willing to answer any questions, and the manager is available to talk things through.
The home is clean and tidy, and the staff are friendly, professional and kind. Different aspects of entertainment etc are available during the day and are there for all to enjoy.
We are informed if our sister needs anything, and nothing seems too much trouble for the staff to ensure those in their care are looked after well.
Thank you for your kind words and we are delighted you are pleased with our care home.
My father-in-law has been in Bourne House for the last 18 months. As the Covid pandemic has gone on the staff and management have kept me well informed of the situation by e-mail and phone. We have had pictures of the activities that my father-in-law has participated in. I have now been able to visit him, he is very happy and well cared for. Thank you one and all for your kindness and respect that you have all given my father-in-law.
Thank you for your lovely words and feedback, it really does mean a lot to us.
The staff at Bourne House are exemplary; they were very kind right up to the end. The room was bright with a lovely view, and staff visited regularly even though my mum-in-law could be quite difficult. The house is decorated in a fun way in places, which gives the residents something interesting to look at. There were regular social events, and there is now a tea hut in the garden. I wish my mum could have gone there.
Thank you so much for your lovely kind words. Your mother-in-law is very much missed by all of us.
I have recommended Bourne House and two friends followed that recommendation. I returned to Bourne House yesterday having only seen my husband for three very short visits since last March. The welcome I received from the management, the nurse who carried out the first flow test and the three members of staff, was one of delight to me meeting up again. My joy was compounded by seeing that my husband was as well as when I last saw him. In fact, having been given a TV, he seemed more stimulated and he talked about crime watch which was on at the time.
Thank you so much for your lovely words and a huge thank you for recommending us to others. It is so lovely to be able to welcome you to visit again.
I would like to refer to the staff at Bourne House as the Bourne House Family. Their care for my father was exceptional. I will be forever grateful. My father had Alzheimer's and all the staff I came into contact with were very friendly and caring. They were so understanding of my father's illness and showed him the utmost respect. It was such a comfort he was in safe hands. Thank you so much every at Bourne House.
Thank you for your lovely words. We are so pleased you were happy and comforted to know he was in safe hands with us.
My brother was only in Bourne House for a short time unfortunately but in that time I could appreciate what a lovely caring home it was. The staff were exceptional. Nothing was too much trouble for them. The food was absolutely amazing. To have a good team you need good management and Bourne House are so lucky to have their manager and deputy manager, they go the extra mile. It all emanates from them they are warm and caring.
Thank you for your lovely words. We are always pleased to receive words like these and we are so happy you chose our care home.
During this time, the management and all the staff has been very, very caring towards all the residents. The home, dignity and caring was and still is extremely good.
We are so very sorry for your loss and thank you for your lovely words; we will miss your daily visits. We hope you will keep in touch with us.
Knowing that my mother is so well cared for is such a relief to me. The staff actually see the person and take such care and show enormous respect for the elderly. Everyone has been working so hard, but have never lost their sense of humour during the coronavirus pandemic. The manager really knows how a home should be run, and has to be commended for choosing such an excellent team of people. The home has a clean, warm and welcoming atmosphere with good food for the residents. They also understand dementia really well; so I know Mum is in safe hands.
Thank you for taking the time to write such a lovely review, it is especially nice at this time to know that the dedication of the team is appreciated.
Very pleased with the care my husband is getting from the lovely staff at Bourne House. Thank you so much for everything.
We are delighted to hear you are pleased with the care your husband is receiving and extremely likely to recommend Bourne House to others. Thank you.
Thanks to all the staff at Bourne House for the excellent care you are giving my Dad.
Thank you for taking the time to write a review. Bourne House team very much appreciate it.
The home is amazing and the staff is just wonderful. I cannot wish for a better place. I know one thing, if I need to go into a home then Bourne House is it. Already said to my family to send me there, but not just yet.
Thank you for your feedback. We are delighted you are happy with your choice of home for your lovely Mum.
Unfortunately, my father passed away at the beginning of April of natural causes. During his stay of nine months, I visited regularly. The home is a friendly place, and all the staff are friendly, helpful and efficient. I would have no qualms in recommending this home to anyone else. The home is clean, (cleaned regularly), the food good, and there's plenty to do for the residents. The staff interact with the residents. Whenever I visited I was always welcomed. The management is very approachable and will help to accommodate any needs. My father during his end of life period was treated with love and dignity, and I was also shown dignity at that difficult time. The home organizes plenty of outings, especially in the warmer weather. I would like to thank the management and staff for all their kindness and help over the last nine months and in particular the last few weeks (in difficult times).
We appreciate you taking the time to write this review, it will be shared with the team who continue to care for our wonderful residents. Your words are so kind, please accept our sincere condolences for your loss.
Bed Vacancies
Please contact us for latest vacancies.
News (46) & Events (0)
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
- 29 May 2026
Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...
There are no upcoming events for Bourne House.
Accreditations
There are no accreditations posted yet for Bourne House.
Meet the Team (1)

I’m Chris, and I manage our home with a focus on quality care and a supportive atmosphere.
I’m dedicated to inspiring our team to provide exceptional, compassionate care to our residents and their families, ensuring that each person feels valued and respected.
As a registered nurse specialising in special needs, I bring a deep understanding of the diverse care requirements our residents may have. Moving into a leadership role over a decade ago, I’ve learned that the key to exceptional care lies in teamwork, kindness, and a keen attention to detail.
Our team is fully committed to making each day positive and fulfilling for every resident, fostering a genuine sense of community and comfort. Supporting both residents and their loved ones is at the heart of everything we do, and I’m proud to lead such a dedicated and compassionate team.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Bourne House to verify any information. View our terms and conditions. Bourne House has an Enhanced Service -more info.