Bourne House

45 Langley Avenue, Surbiton KT6 6QR
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Top 20 carehome certificate
9.8 97 Reviews
  • Bourne House, Surbiton
Bourne House Nursing Home is an attractive detached Victorian, character property retaining many of the glorious features and atmosphere you would expect.

Situated in Surbiton, within the Royal Borough of Kingston upon Thames, this ideal location is right in the heart of prestigious Southborough conservation area.

Bourne offers 38 spacious rooms a majority of which have an en-suite toilet and sink area, a wide range of facilities and 24-hour expert care.

This carefully converted home is complimented with a beautiful rear landscaped garden to enable residents, families and guests to enjoy being close to nature.

Bourne House Nursing Home is part of the Aria Care Group - a leading provider of high-quality care homes, dedicated to creating unique settings and delivering outstanding care.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1600
  • Self-Funded Residential Dementia Care: from £1600
  • Self-Funded Nursing Care: from £1850
  • Self-Funded Nursing Dementia Care: from £1850
  • RESPITE Self-Funded Residential Care: from £1750
  • RESPITE Self-Funded Residential Dementia Care: from £1750
  • RESPITE Self-Funded Nursing Care: from £1850
  • RESPITE Self-Funded Nursing Dementia Care: from £1850

Actual fee is dependent on outcome of pre-admission assessment.
Fees do not include extras such as hairdressing and chiropody or dentist visits and treatment.

These prices are only a guideline, please contact Bourne House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Chris Trott (Responsible Individual)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (40)
  • Single Rooms with Ensuite Wet Room (37)

Bourne House Reviews (97)

9.8

Bourne House has a Review Score of 9.8 (9.768) out of 10, based on 20 reviews in the last 2 years.
Over all time Bourne House has 97 reviews.

Overall Experience
  • 87
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Date Published
  • 97
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Reviewer Connection to Bourne House
  • 28
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  • 9
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  • 1
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Total of 97, showing 61-80
Review from Alex M (Son-in-law of Resident) published on 4 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every visit I have made to Bourne House I have been greeted by smiley friendly staff who have always presented themselves in a professional manner. Sometimes I have witnessed staff having to deal with residents that have lashed out yet the staff have been quick to respond and defuse a tense situation.
Reply from Aileen Nimmo, Sales & Marketing at Bourne House

Thank you for taking the time to review Bourne House.

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Review from C R (Son of Resident) published on 7 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Bourne House is an excellent care home for my father. The standard of service they provide my father is very good. Staff are always happy to help in any way possible. Bourne House is very clean all the time and the facilities they provide is very good. The standard of care my dad receives is excellent.
Reply from Chris Trott, Home Manager at Bourne House

Thank you for your comments. We are pleased you are happy with your choice of home for your father.

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Review from N B (Husband of Resident) published on 22 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very nice home, food and staff.
Reply from Chris Trott, Home Manager at Bourne House

Thank you for your comments. We are pleased you are happy with your choice of care home.

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Review from J T (Sister of Resident) published on 14 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband and I visited my sister and found her to be happy and well. Staff are friendly, kind and caring and were supportive of my sister and us during our visit. Excellent standard of cleanliness. Residents were being involved and spoken to at all opportunities. It is very much a home for the residents.
Reply from Tori Blackadder, Marketing Assistant at Bourne House

Thank you for taking the time to review Bourne House. We are pleased to hear that you find our staff friendly and caring, and they are supportive of your sister and family. We are glad to read that you find the home clean and that it has a homely feel. Thank you for your feedback.

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Review from Jacqueline S (Daughter of Resident) published on 14 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are very friendly, helpful and caring. So pleased to find my mum happy and looked after in a pleasant and kind environment.
Reply from Chris Trott, Home Manager at Bourne House

Thank you for your lovely comments and we are pleased you are happy with your choice of care home.

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Review from M C (Daughter of Resident) published on 17 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the care being provided to my mum.
Reply from Tori Blackadder, Marketing Assistant at Bourne House

Thank you for taking the time to review Bourne House. We are glad to hear you are happy with the care provided for your Mum.

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Review from Michael S (Husband of Resident) published on 16 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely home with a nice atmosphere. Best of the best.
Reply from Chris Trott, Home Manager at Bourne House

Thank you for your valued comments. We are happy you are pleased with our service.

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Review from Brian M (Husband of Resident) published on 15 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely home and good staff.
Reply from Chris Trott, Home Manager at Bourne House

Thank you for your valued comments. We are very pleased that you are happy with the service we provide.

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Review from Don T (Brother of Resident) published on 9 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I love the staff in Bourne House. They are outstanding people. My brother is 2 years in Bourne House and they look after him very well. Thank you so much to all.
Reply from Tori Blackadder, Marketing Assistant at Bourne House

Thank you for taking the time to review Bourne House. We are pleased to hear that you are happy with the team at Bourne House and feel your brother is well cared for.

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Review from Alaine D (Daughter of Resident) published on 5 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been a resident at Bourn House for nearly 3 years. Dad has the later stages of mixed dementia, which for the family is like living in a continuous nightmare. The staff at Bourne House are always so kind and caring and I know that he is safe and well cared for each day. Thank you to you all,
it makes this unbearable, ugly disease a little bit easy on myself and siblings.
Reply from Tori Blackadder, Marketing Assistant at Bourne House

Thank you for taking the time to review Bourne House. We are pleased to hear that you are happy with the services provided by our dedicated team, and that staff were supportive to you and your family.

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Review from Joan S (Wife of Resident) published on 19 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff of this home are the kindest, dedicated and thoughtful group of people. Nothing is ever too much trouble for them to do for either residents or visitors. I could not ask for better care for my husband.
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Review from A B (Son of Resident) published on 18 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very caring and attentive staff.
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Review from Maureen H (Daughter of Resident) published on 18 July 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father was in Bourne House for almost three years and the carers were wonderful to him. He loved them and they treated him so kindly.
When I say management, I do not mean the manager of the home who was very good.
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Review from S R (Granddaughter of Resident) published on 25 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Over the last year, there have been a lot of changes in our family which can delay me getting to my grandmother. I know that I can trust Bourne House staff to look after her with the best care. I know they treat her with dignity and respect. More recently, she has been on fantastic outings and it's
getting the most out of her time there. I know I can talk to staff with any worries - not that I have any and she will be looked after.
Thank you for the love and car you show my family.
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Review from Rachel R (Wife of Resident) published on 11 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am delighted with the care and attention my husband receives at Bourne House. From the managers and team leader, there is a loving caring, kindness and attention to detail that would be hard to beat.
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Review from Andrew P (Friend of Resident) published on 2 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been visiting this gentleman for about the last six months. In my visits I have always been greeted well by staff and the manager is visible and easy to engage with. The cleanliness of the home is very good. There is frequent input from a variety of outside sources and the gentleman I visit has
his needs regularly reviewed and this has resulted in appropriate levels of medication and ongoing support. The needs of various residents are quite high and the staff on duty exhibit a great deal of resilience and patience. The home is currently exploring new equipment and technologies to enhance the lives of those who live at Bourne House and these all come together to show the home is well led and constantly seeking ways to engage with the people in their care.
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Review from Keir C (Son of Resident) published on 29 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved to Bourne House on 4th March 2019. We have been delighted with the improvement in her general health particularly her legs which had been a continual issue whilst at her own home due to her sleeping in a chair for many years and refusing to sleep in a bed. However, Bourne House has convinced
her that bed is best!
Now sitting in the lounge amongst other residents has improved her general demeanour. Mum watches, listens and interacts with the staff rather than dozing so much.
Unfortunately, her memory recall of any recent event is minimal but that cannot change; memories of much earlier years still remain.
The food is similar to her diet at her own home, has two choices of the main meal each day plus similar choices for breakfast and supper as well as a variety of drinks; coffee, tea, cordials and water, of course.
The staff are very caring and the management very responsive to any concerns we may have and resolve them quickly.
We are delighted that we chose Bourne House for Mum's care.
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Review from S P (Private Carer of Resident) published on 22 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have visited the Bourne House home on numerous occasions very the last six months, whilst assisting a resident. On every visit I have been met by different staff members, all have been very helpful and cheery whilst I am around. Many staff make you feel welcome and nothing is too much trouble. A kind,
friendly, efficient and safe environment for the residents.
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Review from Paul B (Son of Resident) published on 8 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Bourne House is a well-led nursing home providing excellent care for residents. Staff are thoughtful and kind and endeavour to meet individual needs.
Iw ould gladly recommend Bourne House.
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Review from Lynn K (Daughter of Resident) published on 8 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff cannot do enough to help mum and give her the best care they can provide.
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Current Review Score: 9.8 (9.768)

Overview of Review Score

The Review Score of 9.8 (9.768) out of 10 for Bourne House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.768 for Bourne House is calculated as follows: ( (204 Excellents x 5) + (21 Goods x 4) + (6 Satisfactorys x 3) + (2 Poors x 2) + (4 Very Poors x 1) ) ÷ 237 Ratings = 4.768
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Bourne House is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (4)

Chris

Chris Trott

Job Title: Home Manager Joined: 2018

I’m Chris, I manage our beautiful home. I enjoy motivating my team to provide outstanding quality care to our residents and of course their families and friends.


I am a registered nurse, who specialises in special needs. I moved into a leadership role over 10 years ago, and have been a home manager for 15 years.


My hobbies are spending as much time with my children and grandchildren, and pets!


I AM BOURNE TO CARE

Sermista

Sermista Silwal

Job Title: Deputy Manager

I am a Registered Nurse and have got over 10 years of experience working in the care sector. I have worked my way up from healthcare assistant to management.
I believe in leading the team by example and am dedicated to providing outstanding person-centred care to each and every resident by developing and supporting the team members.


I truly believe in the mission and values of the Future Care Group to enhance the quality of life of the individuals and to support them to have a meaningful life.
During my free time, I enjoy spending time with my family and gardening.


I AM BOURNE TO CARE

Trevor

Trevor Gubby

Job Title: Head of House Keeping Joined: 2014

Hi, I am Trevor Gubby, I have been with the Bourne House family since 2014. I am a member of the House Keeping team which plays an important role in the cleanliness of our home. Maintaining a clean environment is the essential part of healthy living. A clean home is a happy home! The feeling at Bourne House is a positive one and felt by the staff and the residents alike. We are one strong, happy family!


I AM BOURNE TO CARE

Florin

Florin Albu

Job Title: Maintenance Coordinator

Hi, I am Florin Albu. I started working with Bourne House Nursing Home in 2016 and my journey since then has been phenomenal. As a maintenance coordinator, my responsibilities involve maintaining the facility internally and externally and to ensure that anything and everything is safe and in working order. My fellow colleagues and management have always been supportive and it makes me feel like we are all one family.


I AM BOURNE TO CARE

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