Submit a Review for Elmstead House
171 Park Road, Hendon, London, NW4 3TH
View full details of Elmstead HouseLatest Reviews for Elmstead House
17 March 2026
My friend lives in Elmstead House Care Home and I'm very thankful for the care he receives. The staff are kind, patient and really caring. I feel he is in good hands.
He has dementia and the activities are suitable for him. They understand his needs and keep him involved without pressure. Recently
they organise more outings, which really help his mental health and mood.
The home is clean, friendly and welcoming. I truly recommend this place to anyone looking for good care for their loved one.
16 March 2026
Mum has settled in this environment very well, all her care needs are being met 25 hours. We, the family, appreciate the work and dedication of the staff.
13 March 2026
My mother has been residing at Elmstead House for just under a year now. The staff are kind and compassionate, and my mum is always clean and presentable. Theres always lots of activities to take part in the lounge and my mum is very happy here. Lovely bunch of staff! Thank you.
13 March 2026
My neighbour now lives here and seems to have settled in well. Everything is well organised and feels very calm for the residents. The carers clearly care about their work and I found it reassuring to see that vulnerable elderly people can receive such good care.
11 March 2026
I am pleased with the way the staff at the night attends to my aunty at Elmstead House. They are really attentive, there is an element of fear when my aunty went to Elmstead but, the daily interaction gave me reassurance.
11 March 2026
My aunt is a resident at DMP Elmstead House, and we're so grateful for the wonderful care she receives. The staff are kind, attentive, and treat her with real dignity and warmth. The home is clean, welcoming, and has a lovely community feel.
Knowing she is safe, happy, and well cared for gives our
family true peace of mind. Thank you to the whole team for everything you do.
20 February 2026
I want to express my deepest thanks to the wonderful team at Elmstead Care Home, especially Mona the nurse and Megha the carer, who look after my mother with such kindness, patience, and professionalism. Their compassion shines through in everything they do, and it gives myself real peace of mind
knowing she is in such capable hands. Monas calm, reassuring approach and attention to detail makes such a difference every day, Megha brings warmth, positivity and genuine care that my mother responds to so well. They both go above and beyond. Thank you.
09 April 2025
I am really happy mu mom is here now. At first I was scared to bring her to a care home but to see her calm and relax here. I am happy. She is much better here.
31 March 2025
Very good staff and good care. Thanks for everything.
31 March 2025
Mom was here for over a year and a half, and she was always smiling. I got loads of photos the Activity Coordinator sent me over the years.
26 March 2025
This care home is absolutely fantastic. My father in law staying almost a year. The team is super kind and professional. They let residents feel loved and cared. I am feeling happy with this choice.
26 February 2025
Wonderful improvement. Lovely to see he has a TV in his room. He now listens to his radio before he was agitated, and not engaging but now there is much improvement, and a pleasure to see my family member happy,
15 November 2024
My interactions with the staff at Elmstead House ranging from the Manager, and Assistant Manager to the day-to-day carers, have only been positive. The staff clearly take pride in their work and look to ensure residents are well looked after.
06 November 2024
Elmstead has provided my 93-year-old aunt (who has mixed dementia) with consistent, stabilising care that has helped her recover from several serious chest infections and falls, all of which included short spells in hospital. The staff have always informed me immediately of any problems and I
appreciate this as her Next of Kin and Legal Deputy. I have also been carefully supported by senior staff in the sensitive and emotional area of end-of-life care planning which has been so reassuring. Recently my aunt celebrated her birthday and the staff made a special effort for her by making a lovely cake and her favourite chocolate mousse. It was such a treat for her. There was also an entertainer who sang songs including Happy Birthday. We are all very grateful to the staff at Elmstead for their kindness and care. They go the extra mile.
28 October 2024
I felt relieved to know my dad needs were being looked after. Needs like ensuring end of life plan is in place and adhered to, so that my father is not in pain or uncomfortable. Also, when his hearing aid went missing, the home helped him get new one from the NHS. Since moving to the home, he has
definitely become more sociable spending time in the main lounge.
28 October 2024
Pleasant atmosphere with staff ready and willing to assist when approached with a request.
Mum's room is bright and clean and she seems to have settled in well.
The activity coordinator is always trying to get mum to participate in any activity she arranges which is much appreciated.
24 October 2024
We chose Elmstead for my father as we liked the feel of the place and there was a lot of activity in the main lounge. It's generally a warm and clean environment and my dad appears to be very happy here. He always looks clean and well presented. His best days is when the activity manager is in and
he is kept busy and engaged in drawing, singing etc.
Any concerns are always dealt with professionally with the nursing and management team.
24 October 2024
My friend has been at Elmstead House since June 24 and her care needs have always been met at a basic level, but the approach to her care needs has not been proactive. Thankfully after a three-month wait my friend is able to get out of bed as her adapted chair referral has finally been fulfilled,
she is taken to the lounge every day to join other residents and be part of the many activities organised by the home, which has been a massive boost to my friends mood, wellbeing and quality of life. The Manager is very approachable and friendly, as are all of the staff, they have also been very good at contacting me to advise of any health changes. I have rated the overall experience as satisfactory for now, but the day-to-day is improving for my friend now when the shower chair and wheelchair referrals are fulfilled and she is able to have a proper shower and hair wash and be taken outside for some fresh air, my overall rating of Elmstead House will improve accordingly.
24 October 2024
For the vast majority of time, I really do like Elmstead House and the people who provide the care for my mother. They do such a great job.
My only frustration is in the evenings when I get home from work it is difficult to get put through to my mother on the phone when I call, as there is no phone
in April Lodge. I regularly have to phone 2-3 times to get through.
05 March 2024
We know it was not always easy and we know it was not always fun. Thank you so much for being the ones who looked after our Dad in the last stages of his life. You listened to every need that my Dad had and every request that we the relatives made. You offered compassion, time and care. The entire
team our wonderful and always goes the extra mile when we are there and when we are not there. Even during the hard times, your care never changed and this helped us immensely. The team truly went above and beyond the call of duty. You made my Dad's life worthwhile and kept his spirits high until the end. You offered him a safe and happy home and that meant everything. You helped my mum and provided her with whatever she needed when she visited my Dad. In addition, the love and support that we all received made this a home from home. We know the words are not enough but hopefully, they will make you see just how much we appreciated you all and that goes for all my family. Thank you.
Latest Reviews for Elmstead House
17 March 2026
My friend lives in Elmstead House Care Home and I'm very thankful for the care he receives. The staff are kind, patient and really caring. I feel he is in good hands.
He has dementia and the activities are suitable for him. They understand his needs and keep him involved without pressure. Recently
they organise more outings, which really help his mental health and mood.
The home is clean, friendly and welcoming. I truly recommend this place to anyone looking for good care for their loved one.
16 March 2026
Mum has settled in this environment very well, all her care needs are being met 25 hours. We, the family, appreciate the work and dedication of the staff.
13 March 2026
My mother has been residing at Elmstead House for just under a year now. The staff are kind and compassionate, and my mum is always clean and presentable. Theres always lots of activities to take part in the lounge and my mum is very happy here. Lovely bunch of staff! Thank you.
13 March 2026
My neighbour now lives here and seems to have settled in well. Everything is well organised and feels very calm for the residents. The carers clearly care about their work and I found it reassuring to see that vulnerable elderly people can receive such good care.
11 March 2026
I am pleased with the way the staff at the night attends to my aunty at Elmstead House. They are really attentive, there is an element of fear when my aunty went to Elmstead but, the daily interaction gave me reassurance.
11 March 2026
My aunt is a resident at DMP Elmstead House, and we're so grateful for the wonderful care she receives. The staff are kind, attentive, and treat her with real dignity and warmth. The home is clean, welcoming, and has a lovely community feel.
Knowing she is safe, happy, and well cared for gives our
family true peace of mind. Thank you to the whole team for everything you do.
20 February 2026
I want to express my deepest thanks to the wonderful team at Elmstead Care Home, especially Mona the nurse and Megha the carer, who look after my mother with such kindness, patience, and professionalism. Their compassion shines through in everything they do, and it gives myself real peace of mind
knowing she is in such capable hands. Monas calm, reassuring approach and attention to detail makes such a difference every day, Megha brings warmth, positivity and genuine care that my mother responds to so well. They both go above and beyond. Thank you.
09 April 2025
I am really happy mu mom is here now. At first I was scared to bring her to a care home but to see her calm and relax here. I am happy. She is much better here.
31 March 2025
Very good staff and good care. Thanks for everything.
31 March 2025
Mom was here for over a year and a half, and she was always smiling. I got loads of photos the Activity Coordinator sent me over the years.
26 March 2025
This care home is absolutely fantastic. My father in law staying almost a year. The team is super kind and professional. They let residents feel loved and cared. I am feeling happy with this choice.
26 February 2025
Wonderful improvement. Lovely to see he has a TV in his room. He now listens to his radio before he was agitated, and not engaging but now there is much improvement, and a pleasure to see my family member happy,
15 November 2024
My interactions with the staff at Elmstead House ranging from the Manager, and Assistant Manager to the day-to-day carers, have only been positive. The staff clearly take pride in their work and look to ensure residents are well looked after.
06 November 2024
Elmstead has provided my 93-year-old aunt (who has mixed dementia) with consistent, stabilising care that has helped her recover from several serious chest infections and falls, all of which included short spells in hospital. The staff have always informed me immediately of any problems and I
appreciate this as her Next of Kin and Legal Deputy. I have also been carefully supported by senior staff in the sensitive and emotional area of end-of-life care planning which has been so reassuring. Recently my aunt celebrated her birthday and the staff made a special effort for her by making a lovely cake and her favourite chocolate mousse. It was such a treat for her. There was also an entertainer who sang songs including Happy Birthday. We are all very grateful to the staff at Elmstead for their kindness and care. They go the extra mile.
28 October 2024
I felt relieved to know my dad needs were being looked after. Needs like ensuring end of life plan is in place and adhered to, so that my father is not in pain or uncomfortable. Also, when his hearing aid went missing, the home helped him get new one from the NHS. Since moving to the home, he has
definitely become more sociable spending time in the main lounge.
28 October 2024
Pleasant atmosphere with staff ready and willing to assist when approached with a request.
Mum's room is bright and clean and she seems to have settled in well.
The activity coordinator is always trying to get mum to participate in any activity she arranges which is much appreciated.
24 October 2024
We chose Elmstead for my father as we liked the feel of the place and there was a lot of activity in the main lounge. It's generally a warm and clean environment and my dad appears to be very happy here. He always looks clean and well presented. His best days is when the activity manager is in and
he is kept busy and engaged in drawing, singing etc.
Any concerns are always dealt with professionally with the nursing and management team.
24 October 2024
My friend has been at Elmstead House since June 24 and her care needs have always been met at a basic level, but the approach to her care needs has not been proactive. Thankfully after a three-month wait my friend is able to get out of bed as her adapted chair referral has finally been fulfilled,
she is taken to the lounge every day to join other residents and be part of the many activities organised by the home, which has been a massive boost to my friends mood, wellbeing and quality of life. The Manager is very approachable and friendly, as are all of the staff, they have also been very good at contacting me to advise of any health changes. I have rated the overall experience as satisfactory for now, but the day-to-day is improving for my friend now when the shower chair and wheelchair referrals are fulfilled and she is able to have a proper shower and hair wash and be taken outside for some fresh air, my overall rating of Elmstead House will improve accordingly.
24 October 2024
For the vast majority of time, I really do like Elmstead House and the people who provide the care for my mother. They do such a great job.
My only frustration is in the evenings when I get home from work it is difficult to get put through to my mother on the phone when I call, as there is no phone
in April Lodge. I regularly have to phone 2-3 times to get through.
05 March 2024
We know it was not always easy and we know it was not always fun. Thank you so much for being the ones who looked after our Dad in the last stages of his life. You listened to every need that my Dad had and every request that we the relatives made. You offered compassion, time and care. The entire
team our wonderful and always goes the extra mile when we are there and when we are not there. Even during the hard times, your care never changed and this helped us immensely. The team truly went above and beyond the call of duty. You made my Dad's life worthwhile and kept his spirits high until the end. You offered him a safe and happy home and that meant everything. You helped my mum and provided her with whatever she needed when she visited my Dad. In addition, the love and support that we all received made this a home from home. We know the words are not enough but hopefully, they will make you see just how much we appreciated you all and that goes for all my family. Thank you.