Elmstead House

171 Park Road, Hendon, London NW4 3TH
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9.7 38 Reviews
  • Elmstead House, London
EImstead House, managed by DMP Healthcare, is a 53-bed care home in Hendon. Each private room in the facility is ensuite and there is a wide range of communal amenities which have been designed to enhance each resident’s quality of life. Features include a hair and beauty salon and state-of-the-art cinema, as well as gardens which have been beautifully landscaped.

At the core of EImstead House is its dedicated team of compassionate professionals who are unwavering in their commitment to delivering unparalleled care. This personalised approach ensures that each resident’s unique needs, preferences, and aspirations are met with utmost attentiveness.

Residents also benefit from a vibrant programme of engaging activities, fostering a warm and welcoming community atmosphere where meaningful connections and cherished memories are cultivated daily.
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Care Provided by Elmstead House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 53 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1700
  • Self-Funded Residential Dementia Care: from £1800
  • Self-Funded Nursing Care: from £1900
  • Self-Funded Nursing Dementia Care: from £1975

Fees include all meals, accommodation , heat, light, power, laundry services, activities.


Excluded from weekly fees are: Hairdressing, chiropody services, newspapers, personal clothing, toiletries, day trips

The price(s) shown are provided by the care home. Contact Elmstead House for full pricing details and T&Cs.

Contact Elmstead House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Elmstead House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Vivianne Frederick (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2000
  • Last Refurbishment: 2024
  • Number of floors: 1

Room Information

  • Single Rooms (53)
  • Single Rooms with Ensuite Wet Room (53)

Elmstead House Reviews (38)

9.7

Elmstead House has a Review Score of 9.7 (9.700) out of 10, based on 26 reviews in the last 2 years.
Over all time Elmstead House has 38 reviews.

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Review from A O (Son of Resident) published on 28 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Caring patient staff well supervised with a kind attitude to the patient and always there to talk to relatives which I think is very important Vivian I find is very hands on with all the patients and is most helpful in every aspect of her job
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Review from J S (Husband of Resident) published on 22 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Great staff dealing with very difficult circumstance well done , dealing with ever changing situations & client needs would like to see a bit more attention to the rear garden for staff & client enjoyment
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Review from G J (Wife of Resident) published on 16 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband is at Elmstead House and we could not be happier with the care he receives. The staff is very friendly yet professional, the whole family feels he is in safe hands.
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Review from Farah J (Daughter of Resident) published on 15 April 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are friendly and accommodating. I am happy with the care he is receiving. The place is very clean and most of the ,staff are excellent. The manager is wonderful, and so is the reception staff and nurses. The activities coordinator brings dad activities to accommodate him every week.
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Review from Melinda V (Daughter of Resident) published on 7 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father Mac knew in this place and also carer, the carer call my dad as papa, and I'm happy and please they keep an eye on him as a father and staff is friendly.
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Review from L K (Niece of Resident) published on 1 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have to that all the staff are so good with my aunt, the place is clean and tidy and run smoothly - The manager is extremely good !
I would recommend this place to anyone who is looking for a comfortable/safe/ well run with care home for your relative
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Review from L K (Nephew of Resident) published on 1 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife's aunt resides her since Oct 2023 and is looked after with dignity and care
The manager and all the staff work extremely well in keeping the home clean tidy and doing activities for all the residents
We are very pleased.
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Review from Mihaly C (Friend of Resident) published on 17 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend lives in Elmstead House Care Home and I'm very thankful for the care he receives. The staff are kind, patient and really caring. I feel he is in good hands.
He has dementia and the activities are suitable for him. They understand his needs and keep him involved without pressure. Recently
they organise more outings, which really help his mental health and mood.
The home is clean, friendly and welcoming. I truly recommend this place to anyone looking for good care for their loved one.
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Review from Jennifer J (Daughter of Resident) published on 16 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has settled in this environment very well, all her care needs are being met 25 hours. We, the family, appreciate the work and dedication of the staff.
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Review from Michaela C (Daughter of Resident) published on 13 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been residing at Elmstead House for just under a year now. The staff are kind and compassionate, and my mum is always clean and presentable. Theres always lots of activities to take part in the lounge and my mum is very happy here. Lovely bunch of staff! Thank you.
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Review from P M (Friend of Resident) published on 13 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My neighbour now lives here and seems to have settled in well. Everything is well organised and feels very calm for the residents. The carers clearly care about their work and I found it reassuring to see that vulnerable elderly people can receive such good care.
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Review from Eva U (Niece of Resident) published on 11 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am pleased with the way the staff at the night attends to my aunty at Elmstead House. They are really attentive, there is an element of fear when my aunty went to Elmstead but, the daily interaction gave me reassurance.
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Review from P I (Niece of Resident) published on 11 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt is a resident at DMP Elmstead House, and we're so grateful for the wonderful care she receives. The staff are kind, attentive, and treat her with real dignity and warmth. The home is clean, welcoming, and has a lovely community feel.
Knowing she is safe, happy, and well cared for gives our
family true peace of mind. Thank you to the whole team for everything you do.
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Review from Lefty P (Son of Resident) published on 20 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I want to express my deepest thanks to the wonderful team at Elmstead Care Home, especially Mona the nurse and Megha the carer, who look after my mother with such kindness, patience, and professionalism. Their compassion shines through in everything they do, and it gives myself real peace of mind knowing
she is in such capable hands. Monas calm, reassuring approach and attention to detail makes such a difference every day, Megha brings warmth, positivity and genuine care that my mother responds to so well. They both go above and beyond. Thank you.
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Review from Marzi I (Daughter of Resident) published on 9 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am really happy mu mom is here now. At first I was scared to bring her to a care home but to see her calm and relax here. I am happy. She is much better here.
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Review from S S (Husband of Resident) published on 31 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good staff and good care. Thanks for everything.
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Review from A P (Daughter of Resident) published on 31 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mom was here for over a year and a half, and she was always smiling. I got loads of photos the Activity Coordinator sent me over the years.
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Review from N S (Daughter-in-law of Resident) published on 26 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This care home is absolutely fantastic. My father in law staying almost a year. The team is super kind and professional. They let residents feel loved and cared. I am feeling happy with this choice.
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Review from A B (Sister of Resident) published on 26 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful improvement. Lovely to see he has a TV in his room. He now listens to his radio before he was agitated, and not engaging but now there is much improvement, and a pleasure to see my family member happy,
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Review from T U (Nephew of Resident) published on 15 November 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My interactions with the staff at Elmstead House ranging from the Manager, and Assistant Manager to the day-to-day carers, have only been positive. The staff clearly take pride in their work and look to ensure residents are well looked after.
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Current Review Score: 9.7 (9.700)

Overview of Review Score

The Review Score of 9.7 (9.700) out of 10 for Elmstead House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 26 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.700 for Elmstead House is calculated as follows: ( (218 Excellents x 5) + (79 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 303 Ratings = 4.7
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Elmstead House is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6, which has been reached with 25 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (1)

Vivianne

Vivianne Frederick

Job Title: Home Manager

My prime focus as a manager is aimed at enablement. Enablement of the residents and the staff on a larger scale. I enjoy fostering a positive and supportive work environment in the interest of growth on an individual basis. I am driven by loyalty, compassion, commitment, accountability and development. With a caring approach to management, I prioritize open communication, team collaboration, and employee well-being, ensuring every team member feels valued and empowered.


Driven by a passion for creating an atmosphere where individuals can thrive, consistently promoting a culture of respect, accountability, and continuous growth. My leadership style emphasizes empathy, motivation, and a solutions-oriented mindset, as a trusted mentor and advocate for the team.


I strongly believe that a positive work atmosphere not only enhances productivity but also contributes to personal and professional fulfilment for all team members. Having an atmosphere which fosters one's growth creates a caring and dedicated work force to bring about the most suitable outcome collaboratively.

Frequently Asked Questions about Elmstead House

What types of Care is Elmstead House registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Elmstead House have?

There are 53 Single Rooms.

What are the Facilities & Services at Elmstead House?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Elmstead House to the centre of London?

6.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Elmstead House to verify any information. View our terms and conditions. Elmstead House has an Enhanced Service - more info.