Elmstead House

171 Park Road, Hendon, London NW4 3TH
Review Us
9.7 38 Reviews
  • Elmstead House, London
EImstead House, managed by DMP Healthcare, is a 53-bed care home in Hendon. Each private room in the facility is ensuite and there is a wide range of communal amenities which have been designed to enhance each resident’s quality of life. Features include a hair and beauty salon and state-of-the-art cinema, as well as gardens which have been beautifully landscaped.

At the core of EImstead House is its dedicated team of compassionate professionals who are unwavering in their commitment to delivering unparalleled care. This personalised approach ensures that each resident’s unique needs, preferences, and aspirations are met with utmost attentiveness.

Residents also benefit from a vibrant programme of engaging activities, fostering a warm and welcoming community atmosphere where meaningful connections and cherished memories are cultivated daily.
Show Elmstead House on the Map

Care Provided by Elmstead House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 53 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1700
  • Self-Funded Residential Dementia Care: from £1800
  • Self-Funded Nursing Care: from £1900
  • Self-Funded Nursing Dementia Care: from £1975

Fees include all meals, accommodation , heat, light, power, laundry services, activities.


Excluded from weekly fees are: Hairdressing, chiropody services, newspapers, personal clothing, toiletries, day trips

The price(s) shown are provided by the care home. Contact Elmstead House for full pricing details and T&Cs.

Contact Elmstead House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Elmstead House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Vivianne Frederick (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2000
  • Last Refurbishment: 2024
  • Number of floors: 1

Room Information

  • Single Rooms (53)
  • Single Rooms with Ensuite Wet Room (53)

Elmstead House Reviews (38)

9.7

Elmstead House has a Review Score of 9.7 (9.700) out of 10, based on 26 reviews in the last 2 years.
Over all time Elmstead House has 38 reviews.

Overall Experience
  • 26
  • 11
  • 1
  • 0
  • 0
Date Published
  • 38
  • 14
  • 14
  • 26
  • 12
Reviewer Connection to Elmstead House
  • 13
  • 10
  • 4
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 38, showing 21-38
Review from Frances S (Niece of Resident) published on 6 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Elmstead has provided my 93-year-old aunt (who has mixed dementia) with consistent, stabilising care that has helped her recover from several serious chest infections and falls, all of which included short spells in hospital. The staff have always informed me immediately of any problems and I appreciate
this as her Next of Kin and Legal Deputy. I have also been carefully supported by senior staff in the sensitive and emotional area of end-of-life care planning which has been so reassuring. Recently my aunt celebrated her birthday and the staff made a special effort for her by making a lovely cake and her favourite chocolate mousse. It was such a treat for her. There was also an entertainer who sang songs including Happy Birthday. We are all very grateful to the staff at Elmstead for their kindness and care. They go the extra mile.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A M (Daughter of Resident) published on 28 October 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
I felt relieved to know my dad needs were being looked after. Needs like ensuring end of life plan is in place and adhered to, so that my father is not in pain or uncomfortable. Also, when his hearing aid went missing, the home helped him get new one from the NHS. Since moving to the home, he has definitely
become more sociable spending time in the main lounge.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A M (Daughter of Resident) published on 28 October 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Pleasant atmosphere with staff ready and willing to assist when approached with a request.
Mum's room is bright and clean and she seems to have settled in well.
The activity coordinator is always trying to get mum to participate in any activity she arranges which is much appreciated.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M D (Daughter of Resident) published on 24 October 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
We chose Elmstead for my father as we liked the feel of the place and there was a lot of activity in the main lounge. It's generally a warm and clean environment and my dad appears to be very happy here. He always looks clean and well presented. His best days is when the activity manager is in and he
is kept busy and engaged in drawing, singing etc.
Any concerns are always dealt with professionally with the nursing and management team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Leigh S (Friend of Resident) published on 24 October 2024 Submitted via Website • Report
Overall Experience 3.0 out of 5
My friend has been at Elmstead House since June 24 and her care needs have always been met at a basic level, but the approach to her care needs has not been proactive. Thankfully after a three-month wait my friend is able to get out of bed as her adapted chair referral has finally been fulfilled, she
is taken to the lounge every day to join other residents and be part of the many activities organised by the home, which has been a massive boost to my friends mood, wellbeing and quality of life. The Manager is very approachable and friendly, as are all of the staff, they have also been very good at contacting me to advise of any health changes. I have rated the overall experience as satisfactory for now, but the day-to-day is improving for my friend now when the shower chair and wheelchair referrals are fulfilled and she is able to have a proper shower and hair wash and be taken outside for some fresh air, my overall rating of Elmstead House will improve accordingly.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C C (Son of Resident) published on 24 October 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
For the vast majority of time, I really do like Elmstead House and the people who provide the care for my mother. They do such a great job.
My only frustration is in the evenings when I get home from work it is difficult to get put through to my mother on the phone when I call, as there is no phone
in April Lodge. I regularly have to phone 2-3 times to get through.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Minesh D (Son of Resident) published on 5 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We know it was not always easy and we know it was not always fun. Thank you so much for being the ones who looked after our Dad in the last stages of his life. You listened to every need that my Dad had and every request that we the relatives made. You offered compassion, time and care. The entire team
our wonderful and always goes the extra mile when we are there and when we are not there. Even during the hard times, your care never changed and this helped us immensely. The team truly went above and beyond the call of duty. You made my Dad's life worthwhile and kept his spirits high until the end. You offered him a safe and happy home and that meant everything. You helped my mum and provided her with whatever she needed when she visited my Dad. In addition, the love and support that we all received made this a home from home. We know the words are not enough but hopefully, they will make you see just how much we appreciated you all and that goes for all my family. Thank you.
Reply from Fiona Madder, Reviews Team at Elmstead HouseThank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time. Many thanks, the Care UK team
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M N (Daughter of Resident) published on 17 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has only been at the home for a few months, but I have found the staff to be especially friendly, caring, and who treat the residents with respect and dignity. They are supportive of the family and keep us updated on a regular and timely basis. I feel that my mother is safe and well cared
for.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M M (Daughter of Resident) published on 10 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Everything is lovely at Elmstead, it’s a very warm and friendly place for residents and relatives all staff are very friendly. A fantastic place and gives me peace of mind knowing my dad is well cared for 24/7. My dad has expressed he would like to go out on day trips as he is a very outdoors person.
He would love to go out and do activities which we as a family can’t do as we don’t have transportation to take my dad in a wheelchair but he is desperate to go out and see the world that’s the only drawback.
Reply from Samantha Debenham, Reviews Team at Elmstead HouseThank you very much for taking the time to leave us your feedback and positive comments. We are pleased to hear that you find Elmstead House a warm and friendly place and that you have peace of mind knowing your dad is well cared for here. As well as the range of internal activities we offer, we will always support residents to attend and explore external activities should they wish. We do offer day trips and we currently work closely with the local day centre and local shops to facilitate outings for residents. The lifestyle coordinator will put together a personalised activity plan with your dad’s input to ensure suitable arrangements are made for your dad to enjoy his trip safely.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C B (Daughter of Resident) published on 23 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother is treated with compassion and empathy and patience. The staff are exceptionally kind in the face of often very trying circumstances. The peace of mind, knowing that she is cared for so well, is immense. This has not been an easy journey for my mother or me, yet made so much more bearable
by the love and understanding of the staff at Elmstead House.
Thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from G R (Brother of Resident) published on 29 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything very good. No complaints.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S H (Son of Resident) published on 21 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am really happy with the level of care received at Almstead House. The staff are always helpful and supportive. My mother is in a safe place at her care home and I know that the manager and its team take safety for the elderly very seriously.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Hitesh T (Son of Resident) published on 7 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father stayed at Elmstead for a few months following a fall.
The whole team have been wonderful, always making that extra effort to help where they can. It was not long before Dad became well known by the team and there was huge mutual respect and kindness.
Dad was not just a room number but
made to feel more special by the team.
The entire management and reception team were also very diligent and made sure that the admin side was up-to-date and we were kept fully informed.
Well done to everyone.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Edwin H (Son of Resident) published on 7 September 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Our mum has been at Elmstead for over eight years. During this time her care has always been very good and more importantly, she has always been very happy and settled there. The current intake of staff have improved the overall standard of care, in our opinion, and are extremely good at what they do.
The staff's compassion towards our mum for her and us on her recent passing has been warm and sincere and has made this awful time a less traumatic experience for us. We are very grateful to everyone who has contributed to our mum's stay here, not just the care and nursing staff but the domestics, laundry, kitchen, maintenance and everyone else who has contributed to making Elmstead a safe and happy place for our mum to live in over the years. We thank you all.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Frank J (Son of Resident) published on 24 August 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Found to be very competent. My mum and dad are in rooms together and this is wonderful. Staff are good and friendly.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from T H (Daughter of Resident) published on 24 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The nurses have been very nice to my mum and very supportive anytime I am there. Even my mother seems very happy and made her look very presentable. They also call me as soon as there is any change in my mum’s situation. Thank you nurses for taking good care of my mother.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Emile K (Son of Resident) published on 9 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very supportive staff.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from James C (Son of Resident) published on 20 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In every aspect of the home, I am completely satisfied and feel assured of my mum's comfort and wellbeing at Elmstead House. Everybody is polite and very helpful at all times and they keep me updated on an almost daily basis. I couldn't recommend Elmstead highly enough and thank them as often as I can
for an excellent and attentive service that they provide.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.7 (9.700)

Overview of Review Score

The Review Score of 9.7 (9.700) out of 10 for Elmstead House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 26 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.700 for Elmstead House is calculated as follows: ( (218 Excellents x 5) + (79 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 303 Ratings = 4.7
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Elmstead House is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6, which has been reached with 25 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (1)

Meet the Team (1)

Vivianne

Vivianne Frederick

Job Title: Home Manager

My prime focus as a manager is aimed at enablement. Enablement of the residents and the staff on a larger scale. I enjoy fostering a positive and supportive work environment in the interest of growth on an individual basis. I am driven by loyalty, compassion, commitment, accountability and development. With a caring approach to management, I prioritize open communication, team collaboration, and employee well-being, ensuring every team member feels valued and empowered.


Driven by a passion for creating an atmosphere where individuals can thrive, consistently promoting a culture of respect, accountability, and continuous growth. My leadership style emphasizes empathy, motivation, and a solutions-oriented mindset, as a trusted mentor and advocate for the team.


I strongly believe that a positive work atmosphere not only enhances productivity but also contributes to personal and professional fulfilment for all team members. Having an atmosphere which fosters one's growth creates a caring and dedicated work force to bring about the most suitable outcome collaboratively.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Elmstead House to verify any information. View our terms and conditions. Elmstead House has an Enhanced Service - more info.