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Elmstead House

171 Park Road, Hendon, London NW4 3TH
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Elmstead House, London
Elmstead House, London
Elmstead House, London

EImstead House, managed by DMP Healthcare, is a 53-bed care home in Hendon. Each private room in the facility is ensuite and there is a wide range of communal amenities which have been designed to enhance each resident’s quality of life. Features include a hair and beauty salon and state-of-the-art cinema, as well as gardens which have been beautifully landscaped.

At the core of EImstead House is its dedicated team of...  

Care Provided by Elmstead House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 53 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,700N/A
Residential Dementia CareFrom £1,750N/A
Nursing CareFrom £1,800N/A
Nursing Dementia CareFrom £1,900N/A

Fees include all meals, accommodation , heat, light, power, laundry services, activities.

Excluded from weekly fees are: Hairdressing, chiropody services, newspapers, personal clothing, toiletries, day trips

Contact Elmstead House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Vivianne Frederick(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2000
  • Last Refurbishment: 2024
  • Number of floors: 1

Room Information

  • Single Rooms (53)
  • Single Rooms with ensuite Wet Room (53)

Elmstead House Reviews (43)

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9.7

Elmstead House has a Review Score of 9.7 (9.745) out of 10, based on 31 reviews in the last 2 years. Over all time Elmstead House has 43 reviews.

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Showing 43 reviews matching selected criteria
Review from Lefty P (Son of Resident) published on 20 February 2026 Submitted via Postal Card
Overall Experience

I want to express my deepest thanks to the wonderful team at Elmstead Care Home, especially Mona the nurse and Megha the carer, who look after my mother with such kindness, patience, and professionalism. Their compassion shines through in everything they do, and it gives myself real peace of mind knowing she is in such capable hands. Monas calm, reassuring approach and attention to detail makes such a difference every day, Megha brings warmth, positivity and genuine care that my mother responds to so well. They both go above and beyond. Thank you.

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Review from S S (Husband of Resident) published on 31 March 2025 Submitted via Postal Card
Overall Experience

Very good staff and good care. Thanks for everything.

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Review from A P (Daughter of Resident) published on 31 March 2025 Submitted via Postal Card
Overall Experience

Mom was here for over a year and a half, and she was always smiling. I got loads of photos the Activity Coordinator sent me over the years.

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Review from N S (Daughter-in-law of Resident) published on 26 March 2025 Submitted via Website
Overall Experience

This care home is absolutely fantastic. My father in law staying almost a year. The team is super kind and professional. They let residents feel loved and cared. I am feeling happy with this choice.

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Review from A B (Sister of Resident) published on 26 February 2025 Submitted via Postal Card
Overall Experience

Wonderful improvement. Lovely to see he has a TV in his room. He now listens to his radio before he was agitated, and not engaging but now there is much improvement, and a pleasure to see my family member happy,

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Review from T U (Nephew of Resident) published on 15 November 2024 Submitted via Website
Overall Experience

My interactions with the staff at Elmstead House ranging from the Manager, and Assistant Manager to the day-to-day carers, have only been positive. The staff clearly take pride in their work and look to ensure residents are well looked after.

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Review from A M (Daughter of Resident) published on 28 October 2024 Submitted via Website
Overall Experience

I felt relieved to know my dad needs were being looked after. Needs like ensuring end of life plan is in place and adhered to, so that my father is not in pain or uncomfortable. Also, when his hearing aid went missing, the home helped him get new one from the NHS. Since moving to the home, he has definitely become more sociable spending time in the main lounge.

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Review from A M (Daughter of Resident) published on 28 October 2024 Submitted via Website
Overall Experience
Pleasant atmosphere with staff ready and willing to assist when approached with a request.
Mum's room is bright and clean and she seems to have settled in well.

The activity coordinator is always trying to get mum to participate in any activity she arranges which is much appreciated.

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Review from M D (Daughter of Resident) published on 24 October 2024 Submitted via Website
Overall Experience
We chose Elmstead for my father as we liked the feel of the place and there was a lot of activity in the main lounge. It's generally a warm and clean environment and my dad appears to be very happy here. He always looks clean and well presented. His best days is when the activity manager is in and he is kept busy and engaged in drawing, singing etc.

Any concerns are always dealt with professionally with the nursing and management team.

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Review from Leigh S (Friend of Resident) published on 24 October 2024 Submitted via Website
Overall Experience

My friend has been at Elmstead House since June 24 and her care needs have always been met at a basic level, but the approach to her care needs has not been proactive. Thankfully after a three-month wait my friend is able to get out of bed as her adapted chair referral has finally been fulfilled, she is taken to the lounge every day to join other residents and be part of the many activities organised by the home, which has been a massive boost to my friends mood, wellbeing and quality of life. The Manager is very approachable and friendly, as are all of the staff, they have also been very good at contacting me to advise of any health changes. I have rated the overall experience as satisfactory for now, but the day-to-day is improving for my friend now when the shower chair and wheelchair referrals are fulfilled and she is able to have a proper shower and hair wash and be taken outside for some fresh air, my overall rating of Elmstead House will improve accordingly.

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Review from C C (Son of Resident) published on 24 October 2024 Submitted via Website
Overall Experience
For the vast majority of time, I really do like Elmstead House and the people who provide the care for my mother. They do such a great job.

My only frustration is in the evenings when I get home from work it is difficult to get put through to my mother on the phone when I call, as there is no phone in April Lodge. I regularly have to phone 2-3 times to get through.

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Review from Minesh D (Son of Resident) published on 5 March 2024 Submitted via Website
Overall Experience

We know it was not always easy and we know it was not always fun. Thank you so much for being the ones who looked after our Dad in the last stages of his life. You listened to every need that my Dad had and every request that we the relatives made. You offered compassion, time and care. The entire team our wonderful and always goes the extra mile when we are there and when we are not there. Even during the hard times, your care never changed and this helped us immensely. The team truly went above and beyond the call of duty. You made my Dad's life worthwhile and kept his spirits high until the end. You offered him a safe and happy home and that meant everything. You helped my mum and provided her with whatever she needed when she visited my Dad. In addition, the love and support that we all received made this a home from home. We know the words are not enough but hopefully, they will make you see just how much we appreciated you all and that goes for all my family. Thank you.

Reply from Fiona Madder, Reviews Team at Elmstead House

Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time. Many thanks, the Care UK team

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Review from M N (Daughter of Resident) published on 17 January 2024 Submitted via Website
Overall Experience

My mother has only been at the home for a few months, but I have found the staff to be especially friendly, caring, and who treat the residents with respect and dignity. They are supportive of the family and keep us updated on a regular and timely basis. I feel that my mother is safe and well cared for.

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Review from M M (Daughter of Resident) published on 10 January 2024 Submitted via Website
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Everything is lovely at Elmstead, it’s a very warm and friendly place for residents and relatives all staff are very friendly. A fantastic place and gives me peace of mind knowing my dad is well cared for 24/7. My dad has expressed he would like to go out on day trips as he is a very outdoors person. He would love to go out and do activities which we as a family can’t do as we don’t have transportation to take my dad in a wheelchair but he is desperate to go out and see the world that’s the only drawback.

Reply from Samantha Debenham, Reviews Team at Elmstead House

Thank you very much for taking the time to leave us your feedback and positive comments. We are pleased to hear that you find Elmstead House a warm and friendly place and that you have peace of mind knowing your dad is well cared for here. As well as the range of internal activities we offer, we...  

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Review from C B (Daughter of Resident) published on 23 October 2023 Submitted via Postal Card
Overall Experience
My mother is treated with compassion and empathy and patience. The staff are exceptionally kind in the face of often very trying circumstances. The peace of mind, knowing that she is cared for so well, is immense. This has not been an easy journey for my mother or me, yet made so much more bearable by the love and understanding of the staff at Elmstead House.

Thank you.

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Review from G R (Brother of Resident) published on 29 September 2023 Submitted via Postal Card
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Everything very good. No complaints.

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Review from S H (Son of Resident) published on 21 September 2023 Submitted via Postal Card
Overall Experience

I am really happy with the level of care received at Almstead House. The staff are always helpful and supportive. My mother is in a safe place at her care home and I know that the manager and its team take safety for the elderly very seriously.

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Review from Hitesh T (Son of Resident) published on 7 September 2023 Submitted via Website
Overall Experience
My father stayed at Elmstead for a few months following a fall.
The whole team have been wonderful, always making that extra effort to help where they can. It was not long before Dad became well known by the team and there was huge mutual respect and kindness.
Dad was not just a room number but made to feel more special by the team.
The entire management and reception team were also very diligent and made sure that the admin side was up-to-date and we were kept fully informed.

Well done to everyone.

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Review from Edwin H (Son of Resident) published on 7 September 2023 Submitted via Website
Overall Experience

Our mum has been at Elmstead for over eight years. During this time her care has always been very good and more importantly, she has always been very happy and settled there. The current intake of staff have improved the overall standard of care, in our opinion, and are extremely good at what they do. The staff's compassion towards our mum for her and us on her recent passing has been warm and sincere and has made this awful time a less traumatic experience for us. We are very grateful to everyone who has contributed to our mum's stay here, not just the care and nursing staff but the domestics, laundry, kitchen, maintenance and everyone else who has contributed to making Elmstead a safe and happy place for our mum to live in over the years. We thank you all.

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Review from Frank J (Son of Resident) published on 24 August 2023 Submitted via Postal Card
Overall Experience

Found to be very competent. My mum and dad are in rooms together and this is wonderful. Staff are good and friendly.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

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Awards / Recognitions (1)

  • 31 Jan 2025Recipient: DMP Healthcare

Accreditations

There are no accreditations posted yet for Elmstead House.

Meet the Team (1)

Vivianne Frederick
Vivianne FrederickJob Title:Home Manager

My prime focus as a manager is aimed at enablement. Enablement of the residents and the staff on a larger scale. I enjoy fostering a positive and supportive work environment in the interest of growth on an individual basis. I am driven by loyalty, compassion, commitment, accountability and development. With a caring approach to management, I prioritize open communication, team collaboration, and employee well-being, ensuring every team member feels valued and empowered.

Driven by a passion for creating an atmosphere where individuals can thrive, consistently promoting a culture of respect, accountability, and continuous growth. My leadership style emphasizes empathy, motivation, and a solutions-oriented mindset, as a trusted mentor and advocate for the team.

I strongly believe that a positive work atmosphere not only enhances productivity but also contributes to personal and professional fulfilment for all team members. Having an atmosphere which fosters one's growth creates a caring and dedicated work force to bring about the most suitable outcome collaboratively.

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