Elmstead House

My only frustration is in the evenings when I get home from work it is difficult to get put through to my mother on the phone when I call, as there is no phone in April Lodge. I regularly have to phone 2-3 times to get through.

We know it was not always easy and we know it was not always fun. Thank you so much for being the ones who looked after our Dad in the last stages of his life. You listened to every need that my Dad had and every request that we the relatives made. You offered compassion, time and care. The entire team our wonderful and always goes the extra mile when we are there and when we are not there. Even during the hard times, your care never changed and this helped us immensely. The team truly went above and beyond the call of duty. You made my Dad's life worthwhile and kept his spirits high until the end. You offered him a safe and happy home and that meant everything. You helped my mum and provided her with whatever she needed when she visited my Dad. In addition, the love and support that we all received made this a home from home. We know the words are not enough but hopefully, they will make you see just how much we appreciated you all and that goes for all my family. Thank you.

My mother has only been at the home for a few months, but I have found the staff to be especially friendly, caring, and who treat the residents with respect and dignity. They are supportive of the family and keep us updated on a regular and timely basis. I feel that my mother is safe and well cared for.

Everything is lovely at Elmstead, it’s a very warm and friendly place for residents and relatives all staff are very friendly. A fantastic place and gives me peace of mind knowing my dad is well cared for 24/7. My dad has expressed he would like to go out on day trips as he is a very outdoors person. He would love to go out and do activities which we as a family can’t do as we don’t have transportation to take my dad in a wheelchair but he is desperate to go out and see the world that’s the only drawback.

Thank you.

Everything very good. No complaints.

I am really happy with the level of care received at Almstead House. The staff are always helpful and supportive. My mother is in a safe place at her care home and I know that the manager and its team take safety for the elderly very seriously.

Well done to everyone.

Our mum has been at Elmstead for over eight years. During this time her care has always been very good and more importantly, she has always been very happy and settled there. The current intake of staff have improved the overall standard of care, in our opinion, and are extremely good at what they do. The staff's compassion towards our mum for her and us on her recent passing has been warm and sincere and has made this awful time a less traumatic experience for us. We are very grateful to everyone who has contributed to our mum's stay here, not just the care and nursing staff but the domestics, laundry, kitchen, maintenance and everyone else who has contributed to making Elmstead a safe and happy place for our mum to live in over the years. We thank you all.

Found to be very competent. My mum and dad are in rooms together and this is wonderful. Staff are good and friendly.

The nurses have been very nice to my mum and very supportive anytime I am there. Even my mother seems very happy and made her look very presentable. They also call me as soon as there is any change in my mum’s situation. Thank you nurses for taking good care of my mother.

Very supportive staff.

In every aspect of the home, I am completely satisfied and feel assured of my mum's comfort and wellbeing at Elmstead House. Everybody is polite and very helpful at all times and they keep me updated on an almost daily basis. I couldn't recommend Elmstead highly enough and thank them as often as I can for an excellent and attentive service that they provide.