Submit a Review for Franklin House
The Green, Swan Road, West Drayton, UB7 7PW
View full details of Franklin HouseLatest Reviews for Franklin House
16 March 2026
The care my mum received was exceptional, the staff were so friendly and attentive. Mum was apprehensive about going for respite care but was so pleased she did and felt sad to leave. Thank you to all the staff for looking after her.
10 February 2026
So we were moving our mum to Franklin house due to her last care home not being very good. From the moment we walked into Franklin house we were made to fill so welcome. Tracy went above and beyond for us and Mathew and Christina were also fantastic. Unfortunately our mum passed away before we could
move her all the staff were so kind and caring I would 100% recommend Franklin house to anyone who is looking to put a loved one into a care home. This is not an easy decision but Franklin house made it so much easier
30 January 2026
We are extremely happy with care that my mum receives from the care home , the staff are all very supportive,friendly, and professional. A variety of activities are daily organised which my mum enjoys engaging in ( and we are welcome to join in if visiting) . We are always informed of any doctor
visits and any treatment my mum requires. The food is off a good standard and variety offered. The staff went to great lengths on Christmas day to accommodate our relatives to have lunch with my mum (as myself and wife were away ) a table was especially laid for them and they experienced a fabulous lunch and valuable time with my mum . We are also invited on any Trips that are organised and again theses are run professionally and entertaining for the residents ( a great time is had by all)
My mum is always well presented and clean and her room is kept clean and tidy.
We are always kept up to date with any changes or needs my mum requires by the management team they are always available .
12 January 2026
I am very happy with the care my mum is getting the rooms are very clean and her needs are being met.The food is nice and there is a variety of foods to choose from .The staffs are kind and very attentive.
09 December 2025
Franklin House has provided excellent care for my dad for over a year now. He is very settled and genuinely happy there, which means a lot to our family. The staff are outstanding - always kind, patient, and professional. They treat residents with real dignity and respect, and their communication
with us as a family has been clear and reassuring. We feel very confident that he is in safe and caring hands.
09 December 2025
I have been coming to Franklin House regularly for the last 21 months to visit my dear friend, Mavis. In all that time , the care and attention she has received has been excellent. Her every need has always been catered for. The staff are helpful and friendly and all show compassion. When Mavis's
health started to decline and her Dementia took over, the care she received was very dignified. Nothing was ever too much trouble. That goes for me, the visitor, too. Her family and myself couldn't have wished for better care. Sadly, she passed away peacefully earlier this month and , again, the staff were all marvellous, allowing me to be with her during evening hours. The care and attention Mavis received never faltered once, it was always to the highest standard. This really is a valued Care Home. All the staff, from every department, are friendly, kind and sympathetic. Thank you all so much Franklin House, you have been truly amazing.
08 December 2025
My mother came into Franklin house very unwell from hospital after having carers in house which failed her. Since being in Franklin House her physical and mental wellbeing has improved significantly and she has gained a good relationship with the staff in the home and enjoys being in a close radius
to all family members.
05 December 2025
After a period of time in hospital our mother was unable to return home and needed full-time nursing care.
Franklin House was recommended to us and from our first visit it was obvious the level of care being given was to a high standard.
From the day our mother moved in she has received excellent
care from the professional, caring and friendly staff.
We never thought our mother would leave her room, or participate in anything, but she has surprised us by leaving her room daily, socialising and taking part in events.
27 November 2025
Very helpful and caring staff in the main , easy access , reasonable most of the time
Maureen is very happy there and hates the thought of leaving whic unfortunately has been mistakenly conveyed to her by a social worker......
18 November 2025
My husband has been in Franklin House since December 2021. The care that he has received has been so very good and extremely kind.not only to him but also to including me into the Franklin family. Carers, nurses and admin staff, especially Mathew the manager have all gone out of their way to ease us
into the care process. Really appreciate and couldn't ask for any more. Happy resident and relative.
12 November 2025
My dear mum was in another great home belonging to Care UK, when she was admitted to hospital. When she recovered her mobility was not good so another care home was needed. But where? And then a lovely lady said on the phone ' what about our sister home Franklin House?' It was only a short distance
from the other care home. On 17th April, 2015 mum was accepted into Franklin House.
What can I say about Franklin House? They have become our second family. Mathew was at one point manager of Mum's previous care home and I like to think his managerial skills were transferred to Franklin House. His door is always open, Christina, Regina, Anthony, mums other family. I can't fault the care, commitment and respect they all have towards the residents. Mum passed away on Saturday February 24 2024. On the Monday she would have been 97. We like to think it was the care she was given that enabled her to life a long, wonderful life. We don't know what we would have done without them.
07 November 2025
Have found Franklin House to be clean and tidy, staff friendly, helpful and professional, nothing seems to be to much trouble.
Activities arranged for the residents, normally a choice of meals available at the appropriate time, hot food could be warmer.
Happy with the staff who attend to his
needs, highly recommended.
30 October 2025
Very friendly placement of our Mother from hospital, lots of good advice to help her settle in and be at her new home. The staff are excellent in their care and personal approach. We feel that Mum is safe and in very good hands.
23 October 2025
My Mum has been receiving very good care at Franklin House. The care home management and staff are very engaged with the residents and helpful with care needs. Mum is happy with the care she is receiving and loves her chats with the carers. The food is really good and she is settled and her health
has stabilised. I would recommend this Nursing Home
10 October 2025
I am very impressed with Franklin House. It is such a relief for me that my Mum is looked after. The level of care is exceptional & all staff have gone out of their way to help my Mum settle & make her feel ar home. I highly recommend this Care home.
11 September 2025
Mum was admitted into the care of Franklin House in May 2025. I can only heap praise on every single member of staff that works there. From the moment mum moved in, they made her feel very welcome and extremely comfortable. They went out of their way to tend to her needs and i know she was very
happy to be there after much trepidation about leaving her flat. Even though we went to visit every day, the staff always made a point of coming to see us to update us about mums progress and her food intake. It is extremely clean and tidy within the building and it was lovely that we were able to bring our dog with us to visit her. As mum had lost her mobility, it was lovely to be able to take her outside into the garden so she could get outside on the sunny days. Sadly she passed in August, but the staff were so helpful and caring when arranging everything. Nothing was ever too much trouble for them.
28 August 2025
After a previous experience that was far from ideal . Its been like a breath of fresh air seeing my dearest Mum thrive at Franklin house.
We know Mum can be difficult at times due to her dementia , but staff always take the time to comfort her & are patient with her .
The leadership is strong
and reflects in the staffs dedication to provide exceptional care.
We are so happy to have found
Franklin house Nursing/Care home & highly recommend it to anyone looking for excellent care.
We thank you for giving us peace of mind & treating my dearest Mum with care & respect.
Big heartfelt thanks to all the team .
20 August 2025
As a son I worried about my mum going into a hime, some of the stories you hear about bad care, poor food and hygiene etc but from the very first time I entered the home to say I was impressed is a understatement. The staff from the manager to the carers, nurses, cleaners etc are all absolutely
lovely they all greet you with a lovely smile when you enter and take their time to explain how mum is and whether she has eaten and drunk well.
The rooms are lovely very tidy, the beds are forever being changed and mum is always spotless. The gardens and common rooms are very well kept in-fact it seems more like a hotel than a care home it even has its own bar. There is plenty to keep the residents busy as there are lots of classes and entertainment ( they even have seated yoga) every fortnight there is a hairdresser on site also a chiropodist.
The food is of a very high standard with a couple of choices. My only regret is mum didn't go there earlier and reap the benefits.
19 August 2025
My father into Franklin House in June 2025 following an extended stay in hospital, when it was decided that he could no longer cope at home alone. We reviewed many homes and having visited Franklin House decided this would be the best one for him. The service the staff have provided is amazing,
they are always friendly and caring to both residents and families.
16 August 2025
My dad moved into the home 6 weeks ago ....He is having palliative care and was unable to stay at home anymore ...was a big decision for our family so glad as he is now very much more relaxed.
Everyone has been so amazing and very supportive especially as dad was very worried but I am so thankful
for the nurses and carers .
Latest Reviews for Franklin House
16 March 2026
The care my mum received was exceptional, the staff were so friendly and attentive. Mum was apprehensive about going for respite care but was so pleased she did and felt sad to leave. Thank you to all the staff for looking after her.
10 February 2026
So we were moving our mum to Franklin house due to her last care home not being very good. From the moment we walked into Franklin house we were made to fill so welcome. Tracy went above and beyond for us and Mathew and Christina were also fantastic. Unfortunately our mum passed away before we could
move her all the staff were so kind and caring I would 100% recommend Franklin house to anyone who is looking to put a loved one into a care home. This is not an easy decision but Franklin house made it so much easier
30 January 2026
We are extremely happy with care that my mum receives from the care home , the staff are all very supportive,friendly, and professional. A variety of activities are daily organised which my mum enjoys engaging in ( and we are welcome to join in if visiting) . We are always informed of any doctor
visits and any treatment my mum requires. The food is off a good standard and variety offered. The staff went to great lengths on Christmas day to accommodate our relatives to have lunch with my mum (as myself and wife were away ) a table was especially laid for them and they experienced a fabulous lunch and valuable time with my mum . We are also invited on any Trips that are organised and again theses are run professionally and entertaining for the residents ( a great time is had by all)
My mum is always well presented and clean and her room is kept clean and tidy.
We are always kept up to date with any changes or needs my mum requires by the management team they are always available .
12 January 2026
I am very happy with the care my mum is getting the rooms are very clean and her needs are being met.The food is nice and there is a variety of foods to choose from .The staffs are kind and very attentive.
09 December 2025
Franklin House has provided excellent care for my dad for over a year now. He is very settled and genuinely happy there, which means a lot to our family. The staff are outstanding - always kind, patient, and professional. They treat residents with real dignity and respect, and their communication
with us as a family has been clear and reassuring. We feel very confident that he is in safe and caring hands.
09 December 2025
I have been coming to Franklin House regularly for the last 21 months to visit my dear friend, Mavis. In all that time , the care and attention she has received has been excellent. Her every need has always been catered for. The staff are helpful and friendly and all show compassion. When Mavis's
health started to decline and her Dementia took over, the care she received was very dignified. Nothing was ever too much trouble. That goes for me, the visitor, too. Her family and myself couldn't have wished for better care. Sadly, she passed away peacefully earlier this month and , again, the staff were all marvellous, allowing me to be with her during evening hours. The care and attention Mavis received never faltered once, it was always to the highest standard. This really is a valued Care Home. All the staff, from every department, are friendly, kind and sympathetic. Thank you all so much Franklin House, you have been truly amazing.
08 December 2025
My mother came into Franklin house very unwell from hospital after having carers in house which failed her. Since being in Franklin House her physical and mental wellbeing has improved significantly and she has gained a good relationship with the staff in the home and enjoys being in a close radius
to all family members.
05 December 2025
After a period of time in hospital our mother was unable to return home and needed full-time nursing care.
Franklin House was recommended to us and from our first visit it was obvious the level of care being given was to a high standard.
From the day our mother moved in she has received excellent
care from the professional, caring and friendly staff.
We never thought our mother would leave her room, or participate in anything, but she has surprised us by leaving her room daily, socialising and taking part in events.
27 November 2025
Very helpful and caring staff in the main , easy access , reasonable most of the time
Maureen is very happy there and hates the thought of leaving whic unfortunately has been mistakenly conveyed to her by a social worker......
18 November 2025
My husband has been in Franklin House since December 2021. The care that he has received has been so very good and extremely kind.not only to him but also to including me into the Franklin family. Carers, nurses and admin staff, especially Mathew the manager have all gone out of their way to ease us
into the care process. Really appreciate and couldn't ask for any more. Happy resident and relative.
12 November 2025
My dear mum was in another great home belonging to Care UK, when she was admitted to hospital. When she recovered her mobility was not good so another care home was needed. But where? And then a lovely lady said on the phone ' what about our sister home Franklin House?' It was only a short distance
from the other care home. On 17th April, 2015 mum was accepted into Franklin House.
What can I say about Franklin House? They have become our second family. Mathew was at one point manager of Mum's previous care home and I like to think his managerial skills were transferred to Franklin House. His door is always open, Christina, Regina, Anthony, mums other family. I can't fault the care, commitment and respect they all have towards the residents. Mum passed away on Saturday February 24 2024. On the Monday she would have been 97. We like to think it was the care she was given that enabled her to life a long, wonderful life. We don't know what we would have done without them.
07 November 2025
Have found Franklin House to be clean and tidy, staff friendly, helpful and professional, nothing seems to be to much trouble.
Activities arranged for the residents, normally a choice of meals available at the appropriate time, hot food could be warmer.
Happy with the staff who attend to his
needs, highly recommended.
30 October 2025
Very friendly placement of our Mother from hospital, lots of good advice to help her settle in and be at her new home. The staff are excellent in their care and personal approach. We feel that Mum is safe and in very good hands.
23 October 2025
My Mum has been receiving very good care at Franklin House. The care home management and staff are very engaged with the residents and helpful with care needs. Mum is happy with the care she is receiving and loves her chats with the carers. The food is really good and she is settled and her health
has stabilised. I would recommend this Nursing Home
10 October 2025
I am very impressed with Franklin House. It is such a relief for me that my Mum is looked after. The level of care is exceptional & all staff have gone out of their way to help my Mum settle & make her feel ar home. I highly recommend this Care home.
11 September 2025
Mum was admitted into the care of Franklin House in May 2025. I can only heap praise on every single member of staff that works there. From the moment mum moved in, they made her feel very welcome and extremely comfortable. They went out of their way to tend to her needs and i know she was very
happy to be there after much trepidation about leaving her flat. Even though we went to visit every day, the staff always made a point of coming to see us to update us about mums progress and her food intake. It is extremely clean and tidy within the building and it was lovely that we were able to bring our dog with us to visit her. As mum had lost her mobility, it was lovely to be able to take her outside into the garden so she could get outside on the sunny days. Sadly she passed in August, but the staff were so helpful and caring when arranging everything. Nothing was ever too much trouble for them.
28 August 2025
After a previous experience that was far from ideal . Its been like a breath of fresh air seeing my dearest Mum thrive at Franklin house.
We know Mum can be difficult at times due to her dementia , but staff always take the time to comfort her & are patient with her .
The leadership is strong
and reflects in the staffs dedication to provide exceptional care.
We are so happy to have found
Franklin house Nursing/Care home & highly recommend it to anyone looking for excellent care.
We thank you for giving us peace of mind & treating my dearest Mum with care & respect.
Big heartfelt thanks to all the team .
20 August 2025
As a son I worried about my mum going into a hime, some of the stories you hear about bad care, poor food and hygiene etc but from the very first time I entered the home to say I was impressed is a understatement. The staff from the manager to the carers, nurses, cleaners etc are all absolutely
lovely they all greet you with a lovely smile when you enter and take their time to explain how mum is and whether she has eaten and drunk well.
The rooms are lovely very tidy, the beds are forever being changed and mum is always spotless. The gardens and common rooms are very well kept in-fact it seems more like a hotel than a care home it even has its own bar. There is plenty to keep the residents busy as there are lots of classes and entertainment ( they even have seated yoga) every fortnight there is a hairdresser on site also a chiropodist.
The food is of a very high standard with a couple of choices. My only regret is mum didn't go there earlier and reap the benefits.
19 August 2025
My father into Franklin House in June 2025 following an extended stay in hospital, when it was decided that he could no longer cope at home alone. We reviewed many homes and having visited Franklin House decided this would be the best one for him. The service the staff have provided is amazing,
they are always friendly and caring to both residents and families.
16 August 2025
My dad moved into the home 6 weeks ago ....He is having palliative care and was unable to stay at home anymore ...was a big decision for our family so glad as he is now very much more relaxed.
Everyone has been so amazing and very supportive especially as dad was very worried but I am so thankful
for the nurses and carers .