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The Green, Swan Road, West Drayton, UB7 7PW
View Full Details of Franklin HouseLatest Reviews for Franklin House
20 August 2025
As a son I worried about my mum going into a hime, some of the stories you hear about bad care, poor food and hygiene etc but from the very first time I entered the home to say I was impressed is a understatement. The staff from the manager to the carers, nurses, cleaners etc are all absolutely lovely they all greet you with a lovely smile when you enter and take their time to explain how mum is and whether she has eaten and drunk well. The rooms are lovely very tidy, the beds are forever being changed and mum is always spotless. The gardens and common rooms are very well kept in-fact it seems more like a hotel than a care home it even has its own bar. There is plenty to keep the residents busy as there are lots of classes and entertainment ( they even have seated yoga) every fortnight there is a hairdresser on site also a chiropodist. The food is of a very high standard with a couple of choices. My only regret is mum didn't go there earlier and reap the benefits.
19 August 2025
My father into Franklin House in June 2025 following an extended stay in hospital, when it was decided that he could no longer cope at home alone. We reviewed many homes and having visited Franklin House decided this would be the best one for him. The service the staff have provided is amazing, they are always friendly and caring to both residents and families.
16 August 2025
My dad moved into the home 6 weeks ago ....He is having palliative care and was unable to stay at home anymore ...was a big decision for our family so glad as he is now very much more relaxed. Everyone has been so amazing and very supportive especially as dad was very worried but I am so thankful for the nurses and carers .
23 July 2025
Mum was a resident of Franklin house for over 2 years after her release from hospital after breaking her hip in a fall at home. Mum suffered from a number of conditions including Dementia, heart related issues, and being frail which meant she needed assistance with her movement, bathroom, bathing and later on feeding. As difficult a time as this was for mum, she was always treated with respect and dignity throughout her stay. I believe Franklin worked hard to make mum as comfortable as possible during her stay with them, with one in particular, her carer who formed a bond of trust and friendship with mum which helped her greatly. Franklin house itself was always clean and tidy if a little tired in places, but this has recently been improved with new carpets and paint throughout, bringing it back up to date.
17 July 2025
My husband was only in Franklin House a short time receiving palliative end of life care. He received good care with dignity and compassion from the care team. They were also very good at keeping me updated of any changes. The management team were helpful and respectful towards the family during a difficult time. The home was clean and seemed well run. Unfortunately, my husband was too unwell to join in the many activities the home offered.
24 June 2025
The Manager and his team cared for my Dad in his final few months with great care, compassion and dignity. I can recommend Franklin House to anyone looking for palliative care for a loved one. Thank you to all the staff for looking after my Dad.
20 June 2025
Care home is clean and staff are very helpful. My mother has alot on interaction with staff. They arrange activities for her in the morning and afternoons. They keep an eye on her when she has her breakfast and lunch and dinner. Her personal hygiene is good and her clothes are changed everyday and washed. We were no longer able to assist out mother after she had hip operation. She sometimes forgets that she cannot walk.
19 June 2025
Franklin House has met all the needs that my mum requires. She is very happy there and likes to join in activities when she can. She eats a lot better now, and her personal hygiene is far better than when living on her own at home. She enjoys having company.
16 June 2025
Great place for my mother with Alzheimer's. Good facilities, caring staff. Trips are organised, games are played and entertainers visit. Annual BBQ with relatives. Cultural days are held. Nice garden. Chiropodist and hairdressing service. "Pub" for family parties
10 June 2025
The care home is good, they cater to residents' needs and are very friendly. The Manager who runs the home is great very friendly and approachable and always has time for you. One of the nurses is great she is one of the best there, always knows what's happening and gives great updates and help even when busy. All the care staff are great.
05 June 2025
Care that my Grandmother has recieved has been great. Shes enjoys a great choice of food and is always offered plenty of fluids. She always looks clean and tidy when we are visiting and the staff and always welcoming to family She has build very good relationships with care staff.
05 June 2025
I find the staff really friendly always a smile on their faces and really help the residents with their needs the garden always well maintained overall I couldn't be happier with service they all provide
05 June 2025
I spent 3 months trying to find a care home suitable for my mother's nursing needs, I then finally found Franklin House. The staff all take care to get to know my mum as an individual and meet all of her care needs. As her needs change with her dementia, the home and its staff adapt to provide her with the best possible life, always putting her needs first. The activities that are held regularly, trips out to the local farm, theatre etc and in-home activities ensure that she remains involved and gets the vital stimulation that dementia sufferers need. Even the beautiful garden around the home is great to stroll around in the summer with the different plants, trees, veg patch and even a couple of resident rabbits! The management take an active interest in all their residents and are approachable and available when needed. Their clear communication style and engagement with resident's family members ensures that I have an active involvement in my mum's care.
02 June 2025
I visit a friend in this care home, residents are looked after and kept looking clean and tidy. The carers are very good in all situations. the home is spacious and decorated nicely, the table clothes and flowers on the meal tables make it homely .
27 May 2025
My darling Wife has resided in Franklin House since 17th February 2025,i am delighted that she is cared for so well,the management have put together a wonderful team who are so attentive 24/7,nothing is too much trouble,nutrition,hygiene and communication are highly commendable from start to finish..I can not rate them highly enough...Thank you.
21 May 2025
My mother has been a resident of Franklin House since 2019 . She is very happy & loves the team. The team have a very strong bond with the residents & each other. The turnover of staff is very low & I think this helps as they are a happy close knit team & they get to know the residents very well.
24 January 2025
Franklin House is a lovely care home. Mum has been here for several years now and is well cared for, which is a great comfort to us as a family. Although mum chooses to stay in her room, there is always an activity taking place or an entertainer in the lounge to entertain the residents. They also hold a summer bbq and a Christmas party. The staff are very friendly and welcoming and always offer me a cup of tea when I visit. The reception area is regularly decorated to celebrate the relevant season/festival and the staff on the desk are lovely.The home is clean and has recently been redecorated on the ground floor. I am very happy mum is cared for at Franklin House.
04 December 2024
My wife and I are extremely happy with the care my mum is receiving in Franklin House. My mum is being looked after with much love and care and cannot fault the efforts all the staff on making her feel safe and happy. The home is very clean and very well maintained and always decorated nicely with all the yearly festivals. The whole staff team, from management to the cleaning staff are all so friendly and helpful the minute you walk into their building. Everyone has a smile on their face. Franklin House deserve more than 5 stars. Thank You All.
03 December 2024
This was our first experience of a care home and we were very impressed. Although Mum was only at Franklin House for 3 weeks, everyone there was so kind and welcoming to both her and us. Nothing was too much trouble. They took the time to get to know Mum, her likes and dislikes and the level of care she needed. They made us feel so welcome when we came to visit, and we could pop in any time. We knew Mum was being looked after and was receiving the best care which took a weight off our minds. Thank you all so much.
03 December 2024
My mum and dad both stayed here in their last chapter of life, and honestly so happy they did as all the staff are brilliant and vary caring with a nice homely feel, and couldn't of been in better hands. My mum stayed here first so when it was dads turn it was the only choice for us.
Latest Reviews for Franklin House
20 August 2025
As a son I worried about my mum going into a hime, some of the stories you hear about bad care, poor food and hygiene etc but from the very first time I entered the home to say I was impressed is a understatement. The staff from the manager to the carers, nurses, cleaners etc are all absolutely lovely they all greet you with a lovely smile when you enter and take their time to explain how mum is and whether she has eaten and drunk well. The rooms are lovely very tidy, the beds are forever being changed and mum is always spotless. The gardens and common rooms are very well kept in-fact it seems more like a hotel than a care home it even has its own bar. There is plenty to keep the residents busy as there are lots of classes and entertainment ( they even have seated yoga) every fortnight there is a hairdresser on site also a chiropodist. The food is of a very high standard with a couple of choices. My only regret is mum didn't go there earlier and reap the benefits.
19 August 2025
My father into Franklin House in June 2025 following an extended stay in hospital, when it was decided that he could no longer cope at home alone. We reviewed many homes and having visited Franklin House decided this would be the best one for him. The service the staff have provided is amazing, they are always friendly and caring to both residents and families.
16 August 2025
My dad moved into the home 6 weeks ago ....He is having palliative care and was unable to stay at home anymore ...was a big decision for our family so glad as he is now very much more relaxed. Everyone has been so amazing and very supportive especially as dad was very worried but I am so thankful for the nurses and carers .
23 July 2025
Mum was a resident of Franklin house for over 2 years after her release from hospital after breaking her hip in a fall at home. Mum suffered from a number of conditions including Dementia, heart related issues, and being frail which meant she needed assistance with her movement, bathroom, bathing and later on feeding. As difficult a time as this was for mum, she was always treated with respect and dignity throughout her stay. I believe Franklin worked hard to make mum as comfortable as possible during her stay with them, with one in particular, her carer who formed a bond of trust and friendship with mum which helped her greatly. Franklin house itself was always clean and tidy if a little tired in places, but this has recently been improved with new carpets and paint throughout, bringing it back up to date.
17 July 2025
My husband was only in Franklin House a short time receiving palliative end of life care. He received good care with dignity and compassion from the care team. They were also very good at keeping me updated of any changes. The management team were helpful and respectful towards the family during a difficult time. The home was clean and seemed well run. Unfortunately, my husband was too unwell to join in the many activities the home offered.
24 June 2025
The Manager and his team cared for my Dad in his final few months with great care, compassion and dignity. I can recommend Franklin House to anyone looking for palliative care for a loved one. Thank you to all the staff for looking after my Dad.
20 June 2025
Care home is clean and staff are very helpful. My mother has alot on interaction with staff. They arrange activities for her in the morning and afternoons. They keep an eye on her when she has her breakfast and lunch and dinner. Her personal hygiene is good and her clothes are changed everyday and washed. We were no longer able to assist out mother after she had hip operation. She sometimes forgets that she cannot walk.
19 June 2025
Franklin House has met all the needs that my mum requires. She is very happy there and likes to join in activities when she can. She eats a lot better now, and her personal hygiene is far better than when living on her own at home. She enjoys having company.
16 June 2025
Great place for my mother with Alzheimer's. Good facilities, caring staff. Trips are organised, games are played and entertainers visit. Annual BBQ with relatives. Cultural days are held. Nice garden. Chiropodist and hairdressing service. "Pub" for family parties
10 June 2025
The care home is good, they cater to residents' needs and are very friendly. The Manager who runs the home is great very friendly and approachable and always has time for you. One of the nurses is great she is one of the best there, always knows what's happening and gives great updates and help even when busy. All the care staff are great.
05 June 2025
Care that my Grandmother has recieved has been great. Shes enjoys a great choice of food and is always offered plenty of fluids. She always looks clean and tidy when we are visiting and the staff and always welcoming to family She has build very good relationships with care staff.
05 June 2025
I find the staff really friendly always a smile on their faces and really help the residents with their needs the garden always well maintained overall I couldn't be happier with service they all provide
05 June 2025
I spent 3 months trying to find a care home suitable for my mother's nursing needs, I then finally found Franklin House. The staff all take care to get to know my mum as an individual and meet all of her care needs. As her needs change with her dementia, the home and its staff adapt to provide her with the best possible life, always putting her needs first. The activities that are held regularly, trips out to the local farm, theatre etc and in-home activities ensure that she remains involved and gets the vital stimulation that dementia sufferers need. Even the beautiful garden around the home is great to stroll around in the summer with the different plants, trees, veg patch and even a couple of resident rabbits! The management take an active interest in all their residents and are approachable and available when needed. Their clear communication style and engagement with resident's family members ensures that I have an active involvement in my mum's care.
02 June 2025
I visit a friend in this care home, residents are looked after and kept looking clean and tidy. The carers are very good in all situations. the home is spacious and decorated nicely, the table clothes and flowers on the meal tables make it homely .
27 May 2025
My darling Wife has resided in Franklin House since 17th February 2025,i am delighted that she is cared for so well,the management have put together a wonderful team who are so attentive 24/7,nothing is too much trouble,nutrition,hygiene and communication are highly commendable from start to finish..I can not rate them highly enough...Thank you.
21 May 2025
My mother has been a resident of Franklin House since 2019 . She is very happy & loves the team. The team have a very strong bond with the residents & each other. The turnover of staff is very low & I think this helps as they are a happy close knit team & they get to know the residents very well.
24 January 2025
Franklin House is a lovely care home. Mum has been here for several years now and is well cared for, which is a great comfort to us as a family. Although mum chooses to stay in her room, there is always an activity taking place or an entertainer in the lounge to entertain the residents. They also hold a summer bbq and a Christmas party. The staff are very friendly and welcoming and always offer me a cup of tea when I visit. The reception area is regularly decorated to celebrate the relevant season/festival and the staff on the desk are lovely.The home is clean and has recently been redecorated on the ground floor. I am very happy mum is cared for at Franklin House.
04 December 2024
My wife and I are extremely happy with the care my mum is receiving in Franklin House. My mum is being looked after with much love and care and cannot fault the efforts all the staff on making her feel safe and happy. The home is very clean and very well maintained and always decorated nicely with all the yearly festivals. The whole staff team, from management to the cleaning staff are all so friendly and helpful the minute you walk into their building. Everyone has a smile on their face. Franklin House deserve more than 5 stars. Thank You All.
03 December 2024
This was our first experience of a care home and we were very impressed. Although Mum was only at Franklin House for 3 weeks, everyone there was so kind and welcoming to both her and us. Nothing was too much trouble. They took the time to get to know Mum, her likes and dislikes and the level of care she needed. They made us feel so welcome when we came to visit, and we could pop in any time. We knew Mum was being looked after and was receiving the best care which took a weight off our minds. Thank you all so much.
03 December 2024
My mum and dad both stayed here in their last chapter of life, and honestly so happy they did as all the staff are brilliant and vary caring with a nice homely feel, and couldn't of been in better hands. My mum stayed here first so when it was dads turn it was the only choice for us.