Franklin House

Mathew leads a first class team at Franklin House and we cannot thank you enough.

My Nan has been a resident at Franklin House since 2025, and our experience with the home has been nothing but positive.

The care she receives is wonderful. The staff are attentive, compassionate and genuinely caring, always ensuring her individual needs are met. It is lovely to see the positive relationships she has built with the care staff, which gives us as a family great reassurance knowing she is happy, comfortable and well looked after.

What stands out most is the person-centred approach to care. My Nan is treated with dignity, kindness and respect, and it is clear that her wellbeing and individual preferences are a priority.

As a family, having a loved one in a care home is never an easy decision, but knowing my Nan is in such caring and capable hands makes all the difference.

Cannot praise Franklin house enough!!! Since my dad joined as a resident he has been extremely well looked after. Menus are great, rooms and rooms are spotlessly clean. Both staff and management so friendly and caring to residents and their families and it really makes all the difference. Thank you all for your care and hard work.

Dad has been in Franklin House for 4 weeks now, he is well cared for and all needs met. Always plenty to do there with activities and exercises, even a visit from a dog. The staff are lovely, and always happy to help or listen.

makes you feels better leaving them here knowing they are well cared for. ....

My Mum has said many times over the last month that when her time comes she would like to move in to Franklin House. I don't think you can get better praise than that.

Staff get to know residents needs very well to provide best care. There are trips and activities for the residents. Food looks delicious. Hairdresser, chiropodist and GP visits frequently. Dentist occasionally attends. Rooms are comfortable and building is secure.

Dad was in Franklin House with MS for 12 years, and to him it was home. Dad's mind remained sharp but he would sometimes become frustrated because of his paralysis. The staff understood this and were calm, caring and kind and we knew he was absolutely safe with them. Essentially for Dad, they listened to him, respected him and treated him in accordance with his wishes. He had genuine relationships with management and staff, who would go out of their way to help him in lots of additional small ways - whether that was holding his phone to his ear so he could call my Mum, folding and turning the pages of his newspaper so he could read, or adapting his meals so he could still have his favourite vegetables. From our point of view as visitors, the home was always extremely clean and welcoming. Whenever Dad became ill, they were extremely responsive and they were incredibly kind to our family after he passed away in August. We cannot thank Franklin House enough.

Had a lovely few hours out with my Mum at Black Park with other residents & family & carers. We had a picnic which everyone very much enjoyed after a nice leisurely walk around the lake & then back. Great morning

This nurseing home is one of the nicest homes in the borogh,the starff go above and beyond to care for the residents,so much respect given to the residents and family members,especialy Tracey shes hard working and goes above and beyond to make you feel welcome,shes a credit to Franklin House,mathew the home manager is verry nice he makes the residents and family members feel welcome,this nurseing home is so clean they highly care about clenlyness and peoples safety all the staff are amazeing also,the sheff Denzle is an amazeing cook my partner is fussy with foods but he gives Denzles cooking a 10 out of 10 id of given more stars if your looking for care for your loved one this home is amazeing and your loved one will be well cared for..im so pleased i chose Franklin House i can finaly rest easey knowing my partner is well cared for

A great afternoon. Well done to all involved. Thank you

Our 87 year old Mum was admitted to Franklin House after being discharged from hospital following a life threatening illness. It is difficult to express how impressed we are with Mum's care which has resulted in the dramatic improvement she has made in her six weeks with Matthew and the team. We have our old mum back and are so grateful. The staff are tremendous, nothing is too much trouble. Her room is a good size and always spotless as is the rest of the home. There is always plenty going on to keep the residents entertained; for example yesterday, as it was such a gorgeous spring day, as we were leaving they were all off into the gardens for a sing song!

Thank you to Matthew, Cristina, Tracey and the whole team, you are super stars!

I want to say a massive thank you to everyone at Franklin House for the care they took of my lovely mum in the time she was with them. Everyone there from the managers to the nurses, carers, support and admin staff treated her and my family with respect and kindness and we will always be grateful. The home and my mum's room was always clean and well presented. I always felt included and well informed about everything to do with mum's care both in medical and general wellbeing terms and I know they did their utmost to keep her safe and well and loved right up till she sadly passed away earleir this year. I cannot thank them enough on behalf of myself and my family for helping to make what was at times a difficult time much easier to manage. Their professionalism and humanity was impressive to see particularly as they often have to work under sometimes very difficult conditions. Thank you again Franklin House. We were lucky to find you... xxx

The care my mum received was exceptional, the staff were so friendly and attentive. Mum was apprehensive about going for respite care but was so pleased she did and felt sad to leave. Thank you to all the staff for looking after her.

So we were moving our mum to Franklin house due to her last care home not being very good. From the moment we walked into Franklin house we were made to fill so welcome. Tracy went above and beyond for us and Mathew and Christina were also fantastic. Unfortunately our mum passed away before we could move her all the staff were so kind and caring I would 100% recommend Franklin house to anyone who is looking to put a loved one into a care home. This is not an easy decision but Franklin house made it so much easier

We are always kept up to date with any changes or needs my mum requires by the management team they are always available .

I am very happy with the care my mum is getting the rooms are very clean and her needs are being met.The food is nice and there is a variety of foods to choose from .The staffs are kind and very attentive.

Franklin House has provided excellent care for my dad for over a year now. He is very settled and genuinely happy there, which means a lot to our family. The staff are outstanding - always kind, patient, and professional. They treat residents with real dignity and respect, and their communication with us as a family has been clear and reassuring. We feel very confident that he is in safe and caring hands.

I have been coming to Franklin House regularly for the last 21 months to visit my dear friend, Mavis. In all that time , the care and attention she has received has been excellent. Her every need has always been catered for. The staff are helpful and friendly and all show compassion. When Mavis's health started to decline and her Dementia took over, the care she received was very dignified. Nothing was ever too much trouble. That goes for me, the visitor, too. Her family and myself couldn't have wished for better care. Sadly, she passed away peacefully earlier this month and , again, the staff were all marvellous, allowing me to be with her during evening hours. The care and attention Mavis received never faltered once, it was always to the highest standard. This really is a valued Care Home. All the staff, from every department, are friendly, kind and sympathetic. Thank you all so much Franklin House, you have been truly amazing.

My mother came into Franklin house very unwell from hospital after having carers in house which failed her. Since being in Franklin House her physical and mental wellbeing has improved significantly and she has gained a good relationship with the staff in the home and enjoys being in a close radius to all family members.