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- Franklin House care home

I am very impressed with Franklin House. It is such a relief for me that my Mum is looked afterSharon W(Daughter of Resident/Service User)



I am very impressed with Franklin House. It is such a relief for me that my Mum is looked afterSharon W(Daughter of Resident/Service User)



Franklin House care home is a welcoming setting in West Drayton delivering dementia, nursing and respite care.
The modern, purpose-built home has a relaxed atmosphere, with light and airy rooms and large, secure gardens where residents can take a stroll or even lend a hand with the gardening. The home has themed spaces that are great for residents living with dementia, including a reminiscence room, music room and sewing room. The...
Care Provided by Franklin House
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 66 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Bariatric Care/Obesity
- Convalescent Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
for respite stays.
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house ‘pub’
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Franklin House for full pricing details and T&Cs.
Contact Franklin House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Mathew Mathew(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2013
Room Information
- Single Rooms (66)
- Single Rooms with ensuite Wet Room (66)
Franklin House Reviews (149)
Franklin House has a Review Score of 9.8 (9.849) out of 10, based on 45 reviews in the last 2 years.
Over all time Franklin House has 149 reviews.
This nurseing home is one of the nicest homes in the borogh,the starff go above and beyond to care for the residents,so much respect given to the residents and family members,especialy Tracey shes hard working and goes above and beyond to make you feel welcome,shes a credit to Franklin House,mathew the home manager is verry nice he makes the residents and family members feel welcome,this nurseing home is so clean they highly care about clenlyness and peoples safety all the staff are amazeing also,the sheff Denzle is an amazeing cook my partner is fussy with foods but he gives Denzles cooking a 10 out of 10 id of given more stars if your looking for care for your loved one this home is amazeing and your loved one will be well cared for..im so pleased i chose Franklin House i can finaly rest easey knowing my partner is well cared for
Great entertainment and a raffle with prizes donated by family members and staff.
A great afternoon. Well done to all involved. Thank you
Our 87 year old Mum was admitted to Franklin House after being discharged from hospital following a life threatening illness. It is difficult to express how impressed we are with Mum's care which has resulted in the dramatic improvement she has made in her six weeks with Matthew and the team. We have our old mum back and are so grateful. The staff are tremendous, nothing is too much trouble. Her room is a good size and always spotless as is the rest of the home. There is always plenty going on to keep the residents entertained; for example yesterday, as it was such a gorgeous spring day, as we were leaving they were all off into the gardens for a sing song!
Thank you to Matthew, Cristina, Tracey and the whole team, you are super stars!
I want to say a massive thank you to everyone at Franklin House for the care they took of my lovely mum in the time she was with them. Everyone there from the managers to the nurses, carers, support and admin staff treated her and my family with respect and kindness and we will always be grateful. The home and my mum's room was always clean and well presented. I always felt included and well informed about everything to do with mum's care both in medical and general wellbeing terms and I know they did their utmost to keep her safe and well and loved right up till she sadly passed away earleir this year. I cannot thank them enough on behalf of myself and my family for helping to make what was at times a difficult time much easier to manage. Their professionalism and humanity was impressive to see particularly as they often have to work under sometimes very difficult conditions. Thank you again Franklin House. We were lucky to find you... xxx
The care my mum received was exceptional, the staff were so friendly and attentive. Mum was apprehensive about going for respite care but was so pleased she did and felt sad to leave. Thank you to all the staff for looking after her.
So we were moving our mum to Franklin house due to her last care home not being very good. From the moment we walked into Franklin house we were made to fill so welcome. Tracy went above and beyond for us and Mathew and Christina were also fantastic. Unfortunately our mum passed away before we could move her all the staff were so kind and caring I would 100% recommend Franklin house to anyone who is looking to put a loved one into a care home. This is not an easy decision but Franklin house made it so much easier
My mum is always well presented and clean and her room is kept clean and tidy.
We are always kept up to date with any changes or needs my mum requires by the management team they are always available .
I am very happy with the care my mum is getting the rooms are very clean and her needs are being met.The food is nice and there is a variety of foods to choose from .The staffs are kind and very attentive.
Franklin House has provided excellent care for my dad for over a year now. He is very settled and genuinely happy there, which means a lot to our family. The staff are outstanding - always kind, patient, and professional. They treat residents with real dignity and respect, and their communication with us as a family has been clear and reassuring. We feel very confident that he is in safe and caring hands.
I have been coming to Franklin House regularly for the last 21 months to visit my dear friend, Mavis. In all that time , the care and attention she has received has been excellent. Her every need has always been catered for. The staff are helpful and friendly and all show compassion. When Mavis's health started to decline and her Dementia took over, the care she received was very dignified. Nothing was ever too much trouble. That goes for me, the visitor, too. Her family and myself couldn't have wished for better care. Sadly, she passed away peacefully earlier this month and , again, the staff were all marvellous, allowing me to be with her during evening hours. The care and attention Mavis received never faltered once, it was always to the highest standard. This really is a valued Care Home. All the staff, from every department, are friendly, kind and sympathetic. Thank you all so much Franklin House, you have been truly amazing.
My mother came into Franklin house very unwell from hospital after having carers in house which failed her. Since being in Franklin House her physical and mental wellbeing has improved significantly and she has gained a good relationship with the staff in the home and enjoys being in a close radius to all family members.
Franklin House was recommended to us and from our first visit it was obvious the level of care being given was to a high standard.
From the day our mother moved in she has received excellent care from the professional, caring and friendly staff.
We never thought our mother would leave her room, or participate in anything, but she has surprised us by leaving her room daily, socialising and taking part in events.
Maureen is very happy there and hates the thought of leaving whic unfortunately has been mistakenly conveyed to her by a social worker......
We are incredibly pleased to hear that your loved one is happy within our home, and we are sorry to hear you have experienced some uncertainty with the Social Worker.
We would...
My husband has been in Franklin House since December 2021. The care that he has received has been so very good and extremely kind.not only to him but also to including me into the Franklin family. Carers, nurses and admin staff, especially Mathew the manager have all gone out of their way to ease us into the care process. Really appreciate and couldn't ask for any more. Happy resident and relative.
What can I say about Franklin House? They have become our second family. Mathew was at one point manager of Mum's previous care home and I like to think his managerial skills were transferred to Franklin House. His door is always open, Christina, Regina, Anthony, mums other family. I can't fault the care, commitment and respect they all have towards the residents. Mum passed away on Saturday February 24 2024. On the Monday she would have been 97. We like to think it was the care she was given that enabled her to life a long, wonderful life. We don't know what we would have done without them.
Activities arranged for the residents, normally a choice of meals available at the appropriate time, hot food could be warmer.
Happy with the staff who attend to his needs, highly recommended.
We acknowledge your concerns about food temperature and would like to assure you that our Kitchen Team are always happy to address concerns swiftly. We politely...
Very friendly placement of our Mother from hospital, lots of good advice to help her settle in and be at her new home. The staff are excellent in their care and personal approach. We feel that Mum is safe and in very good hands.
Thank you very much for taking the time to leave us feedback about your experience. At Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time. Many thanks the Care UK team.
My Mum has been receiving very good care at Franklin House. The care home management and staff are very engaged with the residents and helpful with care needs. Mum is happy with the care she is receiving and loves her chats with the carers. The food is really good and she is settled and her health has stabilised. I would recommend this Nursing Home
I am very impressed with Franklin House. It is such a relief for me that my Mum is looked after. The level of care is exceptional & all staff have gone out of their way to help my Mum settle & make her feel ar home. I highly recommend this Care home.
Mum was admitted into the care of Franklin House in May 2025. I can only heap praise on every single member of staff that works there. From the moment mum moved in, they made her feel very welcome and extremely comfortable. They went out of their way to tend to her needs and i know she was very happy to be there after much trepidation about leaving her flat. Even though we went to visit every day, the staff always made a point of coming to see us to update us about mums progress and her food intake. It is extremely clean and tidy within the building and it was lovely that we were able to bring our dog with us to visit her. As mum had lost her mobility, it was lovely to be able to take her outside into the garden so she could get outside on the sunny days. Sadly she passed in August, but the staff were so helpful and caring when arranging everything. Nothing was ever too much trouble for them.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 23 June 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (42) & Events (0)
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
- 29 May 2026
Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...
There are no upcoming events for Franklin House.
Accreditations
There are no accreditations posted yet for Franklin House.
Meet the Team (1)

I joined Care UK in 2001 from the teaching profession. I liked Care UK’s ethos and what the company had to offer. I’ve worked hard to get a good team around me – having a team I can trust makes my job a lot easier – and many of the residents’ relatives have been great in supporting us to get the home to where it is.
Day-to-day I love chatting to residents and listening to their stories, as well as finding out how we can make their daily lives even better.
Frequently Asked Questions about Franklin House
What types of Care is Franklin House registered for?
Older Person Care, Dementia, Mental Health Condition, Physical Disability are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Franklin House have?
There are 66 Single Rooms.
What are the Facilities & Services at Franklin House?
Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Franklin House to the centre of West Drayton?
0.2 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Franklin House to verify any information. View our terms and conditions. Franklin House has an Enhanced Service -more info.