Franklin House

The Green, Swan Road, West Drayton UB7 7PW
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9.8 132 Reviews
  • Franklin House, West Drayton
Franklin House care home is a welcoming setting in West Drayton delivering dementia, nursing and respite care.

The modern, purpose-built home has a relaxed atmosphere, with light and airy rooms and large, secure gardens where residents can take a stroll or even lend a hand with the gardening. The home has themed spaces that are great for residents living with dementia, including a reminiscence room, music room and sewing room. The home even has its own in-house pub and hair salon.

The friendly team enjoys getting to know each resident so they can tailor each care and lifestyle plan to the individual. All of the activities offered are based around residents' lifelong hobbies and the things they tell the team they like doing.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: from £1818
  • Self-Funded Nursing Dementia Care: from £1908
  • RESPITE Self-Funded Nursing Care: from £1818
  • RESPITE Self-Funded Nursing Dementia Care: from £1908

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
for respite stays.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house ‘pub’
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Franklin House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Mathew Mathew (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2013

Room Information

  • Single Rooms (66)
  • Single Rooms with Ensuite Wet Room (66)

Franklin House Reviews (132)

9.8

Franklin House has a Review Score of 9.8 (9.804) out of 10, based on 40 reviews in the last 2 years.
Over all time Franklin House has 132 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Franklin House
  • 47
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Total of 132, showing 1-20
Review from Barry P (Son of Resident) published on 11 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was admitted into the care of Franklin House in May 2025. I can only heap praise on every single member of staff that works there. From the moment mum moved in, they made her feel very welcome and extremely comfortable. They went out of their way to tend to her needs and i know she was very happy
to be there after much trepidation about leaving her flat. Even though we went to visit every day, the staff always made a point of coming to see us to update us about mums progress and her food intake. It is extremely clean and tidy within the building and it was lovely that we were able to bring our dog with us to visit her. As mum had lost her mobility, it was lovely to be able to take her outside into the garden so she could get outside on the sunny days. Sadly she passed in August, but the staff were so helpful and caring when arranging everything. Nothing was ever too much trouble for them.
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Review from Grace A (Daughter of Resident) published on 28 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
After a previous experience that was far from ideal . Its been like a breath of fresh air seeing my dearest Mum thrive at Franklin house.
We know Mum can be difficult at times due to her dementia , but staff always take the time to comfort her & are patient with her .
The leadership is strong and
reflects in the staffs dedication to provide exceptional care.
We are so happy to have found
Franklin house Nursing/Care home & highly recommend it to anyone looking for excellent care.
We thank you for giving us peace of mind & treating my dearest Mum with care & respect.
Big heartfelt thanks to all the team .
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Review from Terry P (Son of Resident) published on 20 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a son I worried about my mum going into a hime, some of the stories you hear about bad care, poor food and hygiene etc but from the very first time I entered the home to say I was impressed is a understatement. The staff from the manager to the carers, nurses, cleaners etc are all absolutely lovely
they all greet you with a lovely smile when you enter and take their time to explain how mum is and whether she has eaten and drunk well.
The rooms are lovely very tidy, the beds are forever being changed and mum is always spotless. The gardens and common rooms are very well kept in-fact it seems more like a hotel than a care home it even has its own bar. There is plenty to keep the residents busy as there are lots of classes and entertainment ( they even have seated yoga) every fortnight there is a hairdresser on site also a chiropodist.
The food is of a very high standard with a couple of choices. My only regret is mum didn't go there earlier and reap the benefits.
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Review from K B (Daughter of Resident) published on 19 August 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father into Franklin House in June 2025 following an extended stay in hospital, when it was decided that he could no longer cope at home alone. We reviewed many homes and having visited Franklin House decided this would be the best one for him. The service the staff have provided is amazing, they
are always friendly and caring to both residents and families.
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Review from Wendy L (Daughter of Resident) published on 16 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad moved into the home 6 weeks ago ....He is having palliative care and was unable to stay at home anymore ...was a big decision for our family so glad as he is now very much more relaxed.
Everyone has been so amazing and very supportive especially as dad was very worried but I am so thankful
for the nurses and carers .
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Review from R J (Son of Resident) published on 23 July 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum was a resident of Franklin house for over 2 years after her release from hospital after breaking her hip in a fall at home. Mum suffered from a number of conditions including Dementia, heart related issues, and being frail which meant she needed assistance with her movement, bathroom, bathing and
later on feeding. As difficult a time as this was for mum, she was always treated with respect and dignity throughout her stay.


I believe Franklin worked hard to make mum as comfortable as possible during her stay with them, with one in particular, her carer who formed a bond of trust and friendship with mum which helped her greatly. Franklin house itself was always clean and tidy if a little tired in places, but this has recently been improved with new carpets and paint throughout, bringing it back up to date.

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Review from Frances S (Wife of Resident) published on 17 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband was only in Franklin House a short time receiving palliative end of life care.
He received good care with dignity and compassion from the care team. They were also very good at keeping me updated of any changes. The management team were helpful and respectful towards the family during a
difficult time. The home was clean and seemed well run. Unfortunately, my husband was too unwell to join in the many activities the home offered.
Reply from Fiona Madder, Reviews Team at Franklin House

Thank you very much for taking the time to leave us feedback about your experience.


At Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from Nigel H (Son of Resident) published on 24 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Manager and his team cared for my Dad in his final few months with great care, compassion and dignity. I can recommend Franklin House to anyone looking for palliative care for a loved one. Thank you to all the staff for looking after my Dad.
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Review from Usha J (Daughter of Resident) published on 20 June 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Care home is clean and staff are very helpful. My mother has alot on interaction with staff. They arrange activities for her in the morning and afternoons. They keep an eye on her when she has her breakfast and lunch and dinner. Her personal hygiene is good and her clothes are changed everyday and washed.
We
were no longer able to assist out mother after she had hip operation. She sometimes forgets that she cannot walk.
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Review from June I (Daughter of Resident) published on 19 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Franklin House has met all the needs that my mum requires. She is very happy there and likes to join in activities when she can. She eats a lot better now, and her personal hygiene is far better than when living on her own at home. She enjoys having company.
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Review from S D (Daughter of Resident) published on 16 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Great place for my mother with Alzheimer's. Good facilities, caring staff. Trips are organised, games are played and entertainers visit. Annual BBQ with relatives. Cultural days are held. Nice garden. Chiropodist and hairdressing service. "Pub" for family parties
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Review from Guy J (Son of Resident) published on 10 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care home is good, they cater to residents' needs and are very friendly. The Manager who runs the home is great very friendly and approachable and always has time for you. One of the nurses is great she is one of the best there, always knows what's happening and gives great updates and help even
when busy. All the care staff are great.
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Review from Louise S (Granddaughter of Resident) published on 5 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Care that my Grandmother has recieved has been great. Shes enjoys a great choice of food and is always offered plenty of fluids. She always looks clean and tidy when we are visiting and the staff and always welcoming to family


She has build very good relationships with care staff.

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Review from Mark S (Son of Resident) published on 5 June 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
I find the staff really friendly always a smile on their faces and really help the residents with their needs the garden always well maintained overall I couldn't be happier with service they all provide
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Review from Bee D (Daughter of Resident) published on 5 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I spent 3 months trying to find a care home suitable for my mother's nursing needs, I then finally found Franklin House.
The staff all take care to get to know my mum as an individual and meet all of her care needs. As her needs change with her dementia, the home and its staff adapt to provide her
with the best possible life, always putting her needs first.
The activities that are held regularly, trips out to the local farm, theatre etc and in-home activities ensure that she remains involved and gets the vital stimulation that dementia sufferers need. Even the beautiful garden around the home is great to stroll around in the summer with the different plants, trees, veg patch and even a couple of resident rabbits!
The management take an active interest in all their residents and are approachable and available when needed. Their clear communication style and engagement with resident's family members ensures that I have an active involvement in my mum's care.
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Review from Marg W (Friend of Resident) published on 2 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visit a friend in this care home, residents are looked after and kept looking clean and tidy. The carers are very good in all situations. the home is spacious and decorated nicely, the table clothes and flowers on the meal tables make it homely .
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Review from S M (Husband of Resident) published on 27 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My darling Wife has resided in Franklin House since 17th February 2025,i am delighted that she is cared for so well,the management have put together a wonderful team who are so attentive 24/7,nothing is too much trouble,nutrition,hygiene and communication are highly commendable from start to finish..I
can not rate them highly enough...Thank you.
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Review from Susan M (Daughter of Resident) published on 21 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident of Franklin House since 2019 . She is very happy & loves the team.
The team have a very strong bond with the residents & each other.
The turnover of staff is very low & I think this helps as they are a happy close knit team & they get to know the residents very well.
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Review from C C (Daughter of Resident) published on 24 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Franklin House is a lovely care home. Mum has been here for several years now and is well cared for, which is a great comfort to us as a family. Although mum chooses to stay in her room, there is always an activity taking place or an entertainer in the lounge to entertain the residents. They also hold
a summer bbq and a Christmas party. The staff are very friendly and welcoming and always offer me a cup of tea when I visit. The reception area is regularly decorated to celebrate the relevant season/festival and the staff on the desk are lovely.The home is clean and has recently been redecorated on the ground floor. I am very happy mum is cared for at Franklin House.
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Review from Subhash M (Son of Resident) published on 4 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife and I are extremely happy with the care my mum is receiving in Franklin House. My mum is being looked after with much love and care and cannot fault the efforts all the staff on making her feel safe and happy. The home is very clean and very well maintained and always decorated nicely with all
the yearly festivals. The whole staff team, from management to the cleaning staff are all so friendly and helpful the minute you walk into their building. Everyone has a smile on their face. Franklin House deserve more than 5 stars. Thank You All.
Reply from Fiona Madder, Reviews Team at Franklin House

Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks, the Care UK team

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Current Review Score: 9.8 (9.804)

Overview of Review Score

The Review Score of 9.8 (9.804) out of 10 for Franklin House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 40 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.804 for Franklin House is calculated as follows: ( (375 Excellents x 5) + (78 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 459 Ratings = 4.804
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Franklin House is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 40 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Jun 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (100)

Meet the Team (1)

Mathew

Mathew V Mathew

Job Title: Home Manager Joined: 2001

I joined Care UK in 2001 from the teaching profession. I liked Care UK’s ethos and what the company had to offer. I’ve worked hard to get a good team around me – having a team I can trust makes my job a lot easier – and many of the residents’ relatives have been great in supporting us to get the home to where it is.


Day-to-day I love chatting to residents and listening to their stories, as well as finding out how we can make their daily lives even better.

Frequently Asked Questions about Franklin House

What types of Care is Franklin House registered for?

Older Person Care, Dementia, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Franklin House have?

There are 66 Single Rooms.

What are the Facilities & Services at Franklin House?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Franklin House to the centre of West Drayton?

0.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Franklin House to verify any information. View our terms and conditions. Franklin House has an Enhanced Service - more info.