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- Franklin House care home

I am very impressed with Franklin House. It is such a relief for me that my Mum is looked afterSharon W(Daughter of Resident/Service User)



I am very impressed with Franklin House. It is such a relief for me that my Mum is looked afterSharon W(Daughter of Resident/Service User)



Franklin House care home is a welcoming setting in West Drayton delivering dementia, nursing and respite care.
The modern, purpose-built home has a relaxed atmosphere, with light and airy rooms and large, secure gardens where residents can take a stroll or even lend a hand with the gardening. The home has themed spaces that are great for residents living with dementia, including a reminiscence room, music room and sewing room. The...
Care Provided by Franklin House
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 66 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Bariatric Care/Obesity
- Convalescent Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
for respite stays.
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house ‘pub’
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Franklin House for full pricing details and T&Cs.
Contact Franklin House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Mathew Mathew(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2013
Room Information
- Single Rooms (66)
- Single Rooms with ensuite Wet Room (66)
Franklin House Reviews (149)
Franklin House has a Review Score of 9.8 (9.849) out of 10, based on 45 reviews in the last 2 years.
Over all time Franklin House has 149 reviews.
My mother was a resident at the home for just over 2 years, after being in hospital and not being able to return home due to her inability to care for herself. All the staff at Franklin House were amazing with Mum and cared for her with compassion, understanding and gentleness. I cannot fault Franklin House one bit, the premises and services were always well organised and clean. I would recommend the home to any friends or relatives, should they need this type of caring.
Franklin House is a wonderful care home with very caring staff. Mum has been a resident for 6 years now and has been looked after wonderfully. I am kept updated with Mum’s health issues and the staff are happy to talk when I visit. The meals look good and cold drinks and cups of tea are always available. Mum chooses to stay in her room now although used to visit the lounge, where the staff keep the residents entertained with games, crafts and visiting entertainers. A bird feeder was put outside Mum’s window for her so she can watch the birds feeding. It is so good to know that Mum is living in a safe, caring and friendly care home. Thank you to the manager and the whole team.
The place is tidy and organised and all staff are extremely friendly.
Mum seems happy and settled. There is always somebody to talk to if you have any concerns.
Thank you.
No complaints. Pleased and grateful for the care my mother continually receives. My sister and I are so pleased that our mum is in Franklin House. The staff are superb carers and the manager approachable. We have no worries about Mum.
When looking for a home for your loved one you hope you find one suitable to their needs. When we found Franklin House we struck "gold". My mother always appeared happy and surrounded by new friends, residents and staff and involved in daytime activities. She was always clean and well dressed and taken care of. The staff and management were always welcoming and helpful whenever we visited, nothing was too much trouble. The home is beautifully laid out and has a welcoming friendly and family feeling. My mother was there for 14 months. Even attended the funeral. Thank you to everybody for the care of my mother and ourselves.
Franklin House took great care of my mother for 14 months. They treated her with the greatest care, respect, decency and really looked after her. She was involved with lots of daytime activities and enjoyed herself. She had all of her meals cooked, washing and ironing done and 24 hour medical cover. If there was any issues they would contact me straight away, unfortunately, she passed away at the home 1 month before her 88th birthday. The manager and all the staff were fantastic and even came to the funeral. I can not thank the staff enough.
He is looked after very well. I have visited at times which is not always pre-booked with them and I have always been able to see him.
My mother has resided in Franklin House coming up to two years and I must say that the staff and management of Franklin House have met and exceeded my expectations in every way possible. My mother who suffers from dementia has been well looked after with the best of care possible.
The quality of service, personal care, food and utilities are top-notch and nothing is too much for her carers. A big thank you to all at Franklin House, with a special mention to the Home Manager, Receptionists, Care Staff and all involved with the continued help and support for my mother. 5/5 Excellent.
When my wife was admitted to Franklin House from the hospital, I had intended to move her nearer to home. But as an essential caregiver, I have visited her almost every day and seen the kind, friendly and professional way she is cared for. Her personal care is provided and maintained to a very high standard and her dignity is respected at all times. The home is maintained at a very high standard of upkeep and cleanliness and the pandemic rules for visiting/entering the building are strictly applied to staff and visitors alike.
I, therefore, decided that she couldn’t be better cared for at another home and because she is so settled I have long since given up any idea of moving her. My thanks to all members of the truly wonderful staff for taking such good care of my precious wife and although hard to admit, I have come to accept that she has and continues to benefit greatly by being in Franklin House, rather than at home and highly recommend it to anyone in search of a care home for a loved one.
Mum recently spent 10 days in Franklin House as part of a a step down programme. The staff were so kind to Mum during her stay; they made her feel special and nothing was too much trouble for them. Staff were always available to chat to me and update me, both in person and over the phone when I had any questions about Mum. When I popped in to see Mum at meal times I was always offered a cup of tea and a sandwich/ biscuit.
Thank you to everyone who looked after Mum - it really is appreciated.
I can’t comment on facilities as Mum had to isolate while in Franklin House as she was previously in hospital.
The precious residents have a good quality of life, excellent nourishment with laughter and fresh air thrown in for good measure.
I will be happy to keep in contact with them all.
It has been an unusual time during the pandemic. It has been difficult not being able to visit but we did have some video calls with dad which was lovely. Now we can see him it's good to make contact. The staff have let us know how he's been doing and it's been difficult for them during this time, so we thank them for all they have done for all the residents - helping them all get through this without their families.
I went to Franklin House in Oct 2019 for rehab. I spent three weeks there. Staff were wonderful. Food good and the place kept very clean. If for any reason I needed a place to go due to ill health this is the place that I would think of going.
Both my parents were at Franklin House from December 2018 to April/May 2020. They had separate rooms across the corridor from each other and staff were most helpful in ensuring they were able to be together and have their meals in my mother's room. Whenever we visited we were made very welcome by the staff and offered drinks and meals if we wanted them. My parents were always well presented and clean and were complimentary about the staff and the services they received. They were encouraged to take part in the various activities available at the home and by and large enjoyed what was on offer. As I live a long way away from the home I always felt reassured that my parents were being well looked after and that any problems would be communicated to me in a timely manner.
The staff at Franklin House are friendly and approachable. They care about the residents, treat them with respect and a caring attitude. As a family, we appreciate how hard they work and the kindness they show towards the residents.
The team have been amazing. Very accommodating even for us as a family when we visit Dad.
Staff are very understanding and polite, any issues were always dealt with. The manager is always available and was always helpful and willing to listen.
Have had lovely family events, my father who has now passed away this year, always felt at home with Franklin House.
Always a family atmosphere, very comfortable with staff, I really felt homely with this care home.
The staff were very helpful when we first came to this care home as a family. Overall, this is an excellent care home, staff lovely, sadly we are no longer attending due to my father passing this year.
We continue to connect with Franklin House.
It’s Dad's birthday on Monday... such a sad time.
Thank you Franklin House Team.
Franklin House when I visit my friend always seems very welcoming. My friend seems very well looked after and her room is kept nice with all our family photos around her. When I went in Dec 19, they were enjoying some lively entertainment. The carers and visitors were all enjoying the event.
My mother has complex needs and can be difficult. The staff is very patient, caring, and very understanding. They carry out all my mother's needs with kindness and importantly friendship. It takes very special people to look after my mother and Franklin House is well staffed with them. I am thankful my mother is very well looked after.
I would like to express my gratitude to Franklin House for all your care and support to my mother.
I have no hesitation in recommending this brilliant caring home to anyone looking for a high standard of care.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 23 June 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (42) & Events (0)
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
- 29 May 2026
Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...
There are no upcoming events for Franklin House.
Accreditations
There are no accreditations posted yet for Franklin House.
Meet the Team (1)

I joined Care UK in 2001 from the teaching profession. I liked Care UK’s ethos and what the company had to offer. I’ve worked hard to get a good team around me – having a team I can trust makes my job a lot easier – and many of the residents’ relatives have been great in supporting us to get the home to where it is.
Day-to-day I love chatting to residents and listening to their stories, as well as finding out how we can make their daily lives even better.
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