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Franklin House

The Green, Swan Road, West Drayton, London UB7 7PW
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I am very impressed with Franklin House. It is such a relief for me that my Mum is looked afterSharon W(Daughter of Resident/Service User)
Franklin House, West Drayton
Franklin House, West Drayton
Franklin House, West Drayton

Franklin House care home is a welcoming setting in West Drayton delivering dementia, nursing and respite care.

The modern, purpose-built home has a relaxed atmosphere, with light and airy rooms and large, secure gardens where residents can take a stroll or even lend a hand with the gardening. The home has themed spaces that are great for residents living with dementia, including a reminiscence room, music room and sewing room. The...  

Care Provided by Franklin House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Nursing CareFrom £1,936From £2,178
Nursing Dementia CareFrom £2,031From £2,284
Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees

for respite stays.

What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house ‘pub’
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services

• WiFi internet access

Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply

an agreed hourly charge for this service.

Contact Franklin House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Mathew Mathew(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2013

Room Information

  • Single Rooms (66)
  • Single Rooms with ensuite Wet Room (66)

Franklin House Reviews (149)

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9.8

Franklin House has a Review Score of 9.8 (9.849) out of 10, based on 45 reviews in the last 2 years. Over all time Franklin House has 149 reviews.

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Showing 149 reviews matching selected criteria
Review from N B (Son of Resident) published on 3 July 2023 Submitted via Website
Overall Experience

My mother was a resident at the home for just over 2 years, after being in hospital and not being able to return home due to her inability to care for herself. All the staff at Franklin House were amazing with Mum and cared for her with compassion, understanding and gentleness. I cannot fault Franklin House one bit, the premises and services were always well organised and clean. I would recommend the home to any friends or relatives, should they need this type of caring.

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Review from C C (Daughter of Resident) published on 29 June 2023 Submitted via Website
Overall Experience

Franklin House is a wonderful care home with very caring staff. Mum has been a resident for 6 years now and has been looked after wonderfully. I am kept updated with Mum’s health issues and the staff are happy to talk when I visit. The meals look good and cold drinks and cups of tea are always available. Mum chooses to stay in her room now although used to visit the lounge, where the staff keep the residents entertained with games, crafts and visiting entertainers. A bird feeder was put outside Mum’s window for her so she can watch the birds feeding. It is so good to know that Mum is living in a safe, caring and friendly care home. Thank you to the manager and the whole team.

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Review from M W (Daughter of Resident) published on 9 May 2023 Submitted via Website
Overall Experience
Really happy with the care and kindness my mum gets at Franklin House.
The place is tidy and organised and all staff are extremely friendly.
Mum seems happy and settled. There is always somebody to talk to if you have any concerns.

Thank you.

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Review from L B (Son of Resident) published on 8 March 2023 Submitted via Website
Overall Experience

No complaints. Pleased and grateful for the care my mother continually receives. My sister and I are so pleased that our mum is in Franklin House. The staff are superb carers and the manager approachable. We have no worries about Mum.

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Review from Janice B (Daughter of Resident) published on 12 July 2022 Submitted via Website
Overall Experience

When looking for a home for your loved one you hope you find one suitable to their needs. When we found Franklin House we struck "gold". My mother always appeared happy and surrounded by new friends, residents and staff and involved in daytime activities. She was always clean and well dressed and taken care of. The staff and management were always welcoming and helpful whenever we visited, nothing was too much trouble. The home is beautifully laid out and has a welcoming friendly and family feeling. My mother was there for 14 months. Even attended the funeral. Thank you to everybody for the care of my mother and ourselves.

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Review from David A (Son of Resident) published on 27 June 2022 Submitted via Website
Overall Experience

Franklin House took great care of my mother for 14 months. They treated her with the greatest care, respect, decency and really looked after her. She was involved with lots of daytime activities and enjoyed herself. She had all of her meals cooked, washing and ironing done and 24 hour medical cover. If there was any issues they would contact me straight away, unfortunately, she passed away at the home 1 month before her 88th birthday. The manager and all the staff were fantastic and even came to the funeral. I can not thank the staff enough.

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Review from Donna M (Daughter of Resident) published on 7 March 2022 Submitted via Website
Overall Experience
The staff are very caring and professional. They go above and beyond for my Father.

He is looked after very well. I have visited at times which is not always pre-booked with them and I have always been able to see him.

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Review from Daryl M (Son of Resident) published on 18 February 2022 Submitted via Website
Overall Experience

My mother has resided in Franklin House coming up to two years and I must say that the staff and management of Franklin House have met and exceeded my expectations in every way possible. My mother who suffers from dementia has been well looked after with the best of care possible.

The quality of service, personal care, food and utilities are top-notch and nothing is too much for her carers. A big thank you to all at Franklin House, with a special mention to the Home Manager, Receptionists, Care Staff and all involved with the continued help and support for my mother. 5/5 Excellent.

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Review from Ronald C (Husband of Resident) published on 3 February 2022 Submitted via Website
Overall Experience

When my wife was admitted to Franklin House from the hospital, I had intended to move her nearer to home. But as an essential caregiver, I have visited her almost every day and seen the kind, friendly and professional way she is cared for. Her personal care is provided and maintained to a very high standard and her dignity is respected at all times. The home is maintained at a very high standard of upkeep and cleanliness and the pandemic rules for visiting/entering the building are strictly applied to staff and visitors alike.

I, therefore, decided that she couldn’t be better cared for at another home and because she is so settled I have long since given up any idea of moving her. My thanks to all members of the truly wonderful staff for taking such good care of my precious wife and although hard to admit, I have come to accept that she has and continues to benefit greatly by being in Franklin House, rather than at home and highly recommend it to anyone in search of a care home for a loved one.

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Review from Ann L (Daughter of Resident) published on 13 December 2021 Submitted via Website
Overall Experience

Mum recently spent 10 days in Franklin House as part of a a step down programme. The staff were so kind to Mum during her stay; they made her feel special and nothing was too much trouble for them. Staff were always available to chat to me and update me, both in person and over the phone when I had any questions about Mum. When I popped in to see Mum at meal times I was always offered a cup of tea and a sandwich/ biscuit.

Thank you to everyone who looked after Mum - it really is appreciated.

I can’t comment on facilities as Mum had to isolate while in Franklin House as she was previously in hospital.

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Review from Jan C (Respite Resident) published on 20 October 2020 Submitted via Postal Card
Overall Experience
It's been an amazing experience. The carers/staff go over and above to ensure you are comfortable and as happy as life's circumstances will allow.
The precious residents have a good quality of life, excellent nourishment with laughter and fresh air thrown in for good measure.

I will be happy to keep in contact with them all.

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Review from Lisa W (Daughter of Resident) published on 17 August 2020 Submitted via Postal Card
Overall Experience

It has been an unusual time during the pandemic. It has been difficult not being able to visit but we did have some video calls with dad which was lovely. Now we can see him it's good to make contact. The staff have let us know how he's been doing and it's been difficult for them during this time, so we thank them for all they have done for all the residents - helping them all get through this without their families.

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Review from P G (Resident / Service User) published on 11 August 2020 Submitted via Postal Card
Overall Experience

I went to Franklin House in Oct 2019 for rehab. I spent three weeks there. Staff were wonderful. Food good and the place kept very clean. If for any reason I needed a place to go due to ill health this is the place that I would think of going.

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Review from David J (Son of Resident) published on 10 August 2020 Submitted via Website
Overall Experience

Both my parents were at Franklin House from December 2018 to April/May 2020. They had separate rooms across the corridor from each other and staff were most helpful in ensuring they were able to be together and have their meals in my mother's room. Whenever we visited we were made very welcome by the staff and offered drinks and meals if we wanted them. My parents were always well presented and clean and were complimentary about the staff and the services they received. They were encouraged to take part in the various activities available at the home and by and large enjoyed what was on offer. As I live a long way away from the home I always felt reassured that my parents were being well looked after and that any problems would be communicated to me in a timely manner.

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Review from Carol D (Niece of Resident) published on 28 July 2020 Submitted via Postal Card
Overall Experience

The staff at Franklin House are friendly and approachable. They care about the residents, treat them with respect and a caring attitude. As a family, we appreciate how hard they work and the kindness they show towards the residents.

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Review from Rita Z (Daughter of Resident) published on 14 July 2020 Submitted via Website
Overall Experience
Amazing staff, my father felt very welcome.
The team have been amazing. Very accommodating even for us as a family when we visit Dad.
Staff are very understanding and polite, any issues were always dealt with. The manager is always available and was always helpful and willing to listen.
Have had lovely family events, my father who has now passed away this year, always felt at home with Franklin House.
Always a family atmosphere, very comfortable with staff, I really felt homely with this care home.
The staff were very helpful when we first came to this care home as a family. Overall, this is an excellent care home, staff lovely, sadly we are no longer attending due to my father passing this year.
We continue to connect with Franklin House.
It’s Dad's birthday on Monday... such a sad time.

Thank you Franklin House Team.

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Review from Eve S (Friend of Resident) published on 20 May 2020 Submitted via Postal Card
Overall Experience

Franklin House when I visit my friend always seems very welcoming. My friend seems very well looked after and her room is kept nice with all our family photos around her. When I went in Dec 19, they were enjoying some lively entertainment. The carers and visitors were all enjoying the event.

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Review from P H (Daughter of Resident) published on 11 May 2020 Submitted via Postal Card
Overall Experience

My mother has complex needs and can be difficult. The staff is very patient, caring, and very understanding. They carry out all my mother's needs with kindness and importantly friendship. It takes very special people to look after my mother and Franklin House is well staffed with them. I am thankful my mother is very well looked after.

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Review from Thomas G (Son of Resident) published on 6 May 2020 Submitted via Website
Overall Experience
My mother was placed in Franklin House after her stroke and admission to the hospital. From day one, the staff gave her much care, kindness and continuing support that made her stay very comfortable. All the staff knew her, and my mother felt safe and cared for. On my visits, the staff made me feel very welcome and would update me on my mother's progress and tell me what she been up to that day. I was able to send my mother messages, which the staff would print out to show my mother. This was especially helpful during the COVID-19 social distancing restrictions.

I would like to express my gratitude to Franklin House for all your care and support to my mother.

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Review from Kay R (Cousin of Resident) published on 23 April 2020 Submitted via Website
Overall Experience
I can't recommend this wonderful care home enough!! As a relative who lives far away, I had complete faith in the manager, nursing and care staff to look after all my cousin's complex care needs. They were excellent at informing me of any problems, and I found them very caring and gave me confidence that they would care for all his needs when he became unwell. I know he was happy living there and liked all the staff. The end of life care was fantastic, and they kept me informed.

I have no hesitation in recommending this brilliant caring home to anyone looking for a high standard of care.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 June 2025
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (42) & Events (0)

News
  • 29 May 2026

    Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...

  • 29 May 2026

    Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...

  • 29 May 2026

    Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...

Upcoming Events

There are no upcoming events for Franklin House.

Awards / Recognitions (118)

  • 23 Jul 2026Recipient: Care UK
  • 13 Jul 2026Recipient: Care UK
  • 26 Jun 2026Recipient: Care UK

Accreditations

There are no accreditations posted yet for Franklin House.

Meet the Team (1)

Mathew V Mathew
Mathew V MathewJob Title:Home ManagerJoined: 2001

I joined Care UK in 2001 from the teaching profession. I liked Care UK’s ethos and what the company had to offer. I’ve worked hard to get a good team around me – having a team I can trust makes my job a lot easier – and many of the residents’ relatives have been great in supporting us to get the home to where it is.

Day-to-day I love chatting to residents and listening to their stories, as well as finding out how we can make their daily lives even better.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Franklin House to verify any information. View our terms and conditions. Franklin House has an Enhanced Service -more info.