Franklin House

From when we first visited Franklin House Care Home to make enquiries about Dad going into full-time care, from the manager to all the staff, have been so helpful, happy and nothing is too much trouble. The care they give my dad is with great respect, dignity and care as he is bed-bound.

Clients can come and go with friends.

The chef creates thoughtful menus across the seasons and Dad is motivated to eat breakfast, lunch and supper.

My father spent the last 9 months of his life at Franklin House. He was very appreciative of the care the staff gave him and the friendly nature in the way they chatted with him. Also very impressed by the way the staff greeted visitors.

Franklin House is an excellent care home with kind and patient staff. My father has been a resident for 3 months after falling and being left unable to live independently. The Management team and staff ensure a safe, friendly, and hygienic environment. The residents are cared for with compassion, kindness, patience, and dignity. There are regular activities offered to all residents. Families are invited to events such as the summer barbeque and open day, which bring great joy. My father loves to spend time in the lovely garden when it is sunny outside. He enjoys the outdoor events in particular. When he returns from a hospital appointment, the care team always welcome him with a nice cup of tea! It is an inclusive environment respectful of the diverse cultures the residents are from. I would recommend the home to any loved one who needs this type of care.

My mother was a resident at the home for just over 2 years, after being in hospital and not being able to return home due to her inability to care for herself. All the staff at Franklin House were amazing with Mum and cared for her with compassion, understanding and gentleness. I cannot fault Franklin House one bit, the premises and services were always well organised and clean. I would recommend the home to any friends or relatives, should they need this type of caring.

Franklin House is a wonderful care home with very caring staff. Mum has been a resident for 6 years now and has been looked after wonderfully. I am kept updated with Mum’s health issues and the staff are happy to talk when I visit. The meals look good and cold drinks and cups of tea are always available. Mum chooses to stay in her room now although used to visit the lounge, where the staff keep the residents entertained with games, crafts and visiting entertainers. A bird feeder was put outside Mum’s window for her so she can watch the birds feeding. It is so good to know that Mum is living in a safe, caring and friendly care home. Thank you to the manager and the whole team.

Thank you.

No complaints. Pleased and grateful for the care my mother continually receives. My sister and I are so pleased that our mum is in Franklin House. The staff are superb carers and the manager approachable. We have no worries about Mum.

When looking for a home for your loved one you hope you find one suitable to their needs. When we found Franklin House we struck "gold". My mother always appeared happy and surrounded by new friends, residents and staff and involved in daytime activities. She was always clean and well dressed and taken care of. The staff and management were always welcoming and helpful whenever we visited, nothing was too much trouble. The home is beautifully laid out and has a welcoming friendly and family feeling. My mother was there for 14 months. Even attended the funeral. Thank you to everybody for the care of my mother and ourselves.

Franklin House took great care of my mother for 14 months. They treated her with the greatest care, respect, decency and really looked after her. She was involved with lots of daytime activities and enjoyed herself. She had all of her meals cooked, washing and ironing done and 24 hour medical cover. If there was any issues they would contact me straight away, unfortunately, she passed away at the home 1 month before her 88th birthday. The manager and all the staff were fantastic and even came to the funeral. I can not thank the staff enough.

He is looked after very well. I have visited at times which is not always pre-booked with them and I have always been able to see him.

My mother has resided in Franklin House coming up to two years and I must say that the staff and management of Franklin House have met and exceeded my expectations in every way possible. My mother who suffers from dementia has been well looked after with the best of care possible.

The quality of service, personal care, food and utilities are top-notch and nothing is too much for her carers. A big thank you to all at Franklin House, with a special mention to the Home Manager, Receptionists, Care Staff and all involved with the continued help and support for my mother. 5/5 Excellent.

When my wife was admitted to Franklin House from the hospital, I had intended to move her nearer to home. But as an essential caregiver, I have visited her almost every day and seen the kind, friendly and professional way she is cared for. Her personal care is provided and maintained to a very high standard and her dignity is respected at all times. The home is maintained at a very high standard of upkeep and cleanliness and the pandemic rules for visiting/entering the building are strictly applied to staff and visitors alike.

I, therefore, decided that she couldn’t be better cared for at another home and because she is so settled I have long since given up any idea of moving her. My thanks to all members of the truly wonderful staff for taking such good care of my precious wife and although hard to admit, I have come to accept that she has and continues to benefit greatly by being in Franklin House, rather than at home and highly recommend it to anyone in search of a care home for a loved one.

Mum recently spent 10 days in Franklin House as part of a a step down programme. The staff were so kind to Mum during her stay; they made her feel special and nothing was too much trouble for them. Staff were always available to chat to me and update me, both in person and over the phone when I had any questions about Mum. When I popped in to see Mum at meal times I was always offered a cup of tea and a sandwich/ biscuit.

Thank you to everyone who looked after Mum - it really is appreciated.

I can’t comment on facilities as Mum had to isolate while in Franklin House as she was previously in hospital.

I will be happy to keep in contact with them all.

It has been an unusual time during the pandemic. It has been difficult not being able to visit but we did have some video calls with dad which was lovely. Now we can see him it's good to make contact. The staff have let us know how he's been doing and it's been difficult for them during this time, so we thank them for all they have done for all the residents - helping them all get through this without their families.

I went to Franklin House in Oct 2019 for rehab. I spent three weeks there. Staff were wonderful. Food good and the place kept very clean. If for any reason I needed a place to go due to ill health this is the place that I would think of going.

Both my parents were at Franklin House from December 2018 to April/May 2020. They had separate rooms across the corridor from each other and staff were most helpful in ensuring they were able to be together and have their meals in my mother's room. Whenever we visited we were made very welcome by the staff and offered drinks and meals if we wanted them. My parents were always well presented and clean and were complimentary about the staff and the services they received. They were encouraged to take part in the various activities available at the home and by and large enjoyed what was on offer. As I live a long way away from the home I always felt reassured that my parents were being well looked after and that any problems would be communicated to me in a timely manner.

The staff at Franklin House are friendly and approachable. They care about the residents, treat them with respect and a caring attitude. As a family, we appreciate how hard they work and the kindness they show towards the residents.