Franklin House care home is a welcoming setting in West Drayton delivering dementia, nursing and respite care.
The modern, purpose-built home has a relaxed atmosphere, with light and airy rooms and large, secure gardens where residents can take a stroll or even lend a hand with the gardening. The home has themed spaces that are great for residents living with dementia, including a reminiscence room, music room and sewing room. The...
Franklin House care home is a welcoming setting in West Drayton delivering dementia, nursing and respite care.
The modern, purpose-built home has a relaxed atmosphere, with light and airy rooms and large, secure gardens where residents can take a stroll or even lend a hand with the gardening. The home has themed spaces that are great for residents living with dementia, including a reminiscence room, music room and sewing room. The home even has its own in-house pub and hair salon.
The friendly team enjoys getting to know each resident so they can tailor each care and lifestyle plan to the individual. All of the activities offered are based around residents' lifelong hobbies and the things they tell the team they like doing.
Contact Franklin House to confirm what's included and get a personalised quote:
Fees are subject to a pre-admission needs assessment which is required to fully understand the level of care and support required by each individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.
What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Franklin House for full pricing details and T&Cs.
Franklin House has a Review Score of 9.8 (9.844) out of 10, based on 48 reviews in the last 2 years.
Over all time Franklin House has 154 reviews.
From the first day my mum became a resident of Franklin House I was impressed with the professional and helpful attitude of the team. Above all else, a really caring approach and attitude has been evident - constisently. Also, when visiting my mum there was always a warm welcome - nothing was too...
From the first day my mum became a resident of Franklin House I was impressed with the professional and helpful attitude of the team. Above all else, a really caring approach and attitude has been evident - constisently. Also, when visiting my mum there was always a warm welcome - nothing was too much trouble. All the team at Franklin House are a credit to their caring profession.
My mother in law has been looked after very well, treated with the respect she deserves. The staff seem kind and caring - she was known to them all. From cleaning staff, carers, all the way to management. Franklin House seems to be run extremely well in my opinion - very happy that they have looked...
My mother in law has been looked after very well, treated with the respect she deserves. The staff seem kind and caring - she was known to them all. From cleaning staff, carers, all the way to management. Franklin House seems to be run extremely well in my opinion - very happy that they have looked after my mum in law well.
Although this home is good and some of the staff are very good, some would be better if they could speak and communicate in English, and responses to the call buzzer could be more quickly answered.
Although this home is good and some of the staff are very good, some would be better if they could speak and communicate in English, and responses to the call buzzer could be more quickly answered.
We’re grateful for your feedback and are delighted with the positive comments and scores for the care and support we provide. We would also like to thank you for the constructive feedback and I understand that a member of the senior team has already been in touch to discuss this with you. I would...
We’re grateful for your feedback and are delighted with the positive comments and scores for the care and support we provide. We would also like to thank you for the constructive feedback and I understand that a member of the senior team has already been in touch to discuss this with you. I would like to assure you that when we recruit team members who are not native English speakers, we test levels of English and only take on team members that pass the high levels we require. Team members should also only be communicating in English when on duty – if you have heard instances where this is not the case then of course please do let us know and we will take this further. In regards to the call bell, a team member attends immediately when this is rung. If there are concerns in any resident’s ability to use the call bell, the resident is also checked on regularly (at least every hour). Thank you for taking the time to submit these comments and of course do let us know if you have anything else you’d like to raise and we’ll be more than happy to help.
"Mum" only moved in for a few weeks before sadly passing away. Her move was due to her prior home closing. The staff at Franklin House were extremely positive and welcoming, despite her frailty and very complex medical needs on arrival, she settled in well. All our queries were answered and any...
"Mum" only moved in for a few weeks before sadly passing away. Her move was due to her prior home closing. The staff at Franklin House were extremely positive and welcoming, despite her frailty and very complex medical needs on arrival, she settled in well. All our queries were answered and any minor issues, TV signal in the room was not working and was fixed by the next visit. Very happy that mum spent her last days here, I wish she could have moved here sooner.
The second...
As the funeral procession left from Franklin house my mother was given a wonderful send-off by the staff.
It is a very welcoming and happy environment. Residents always appear well cared for and their visitors are warmly welcomed. The effort made to keep the decorations and communal area interesting and current (holiday times such as Xmas, Easter etc) is wonderful. Congratulations on making this care...
It is a very welcoming and happy environment. Residents always appear well cared for and their visitors are warmly welcomed. The effort made to keep the decorations and communal area interesting and current (holiday times such as Xmas, Easter etc) is wonderful. Congratulations on making this care home at times home from home!
When visiting my brother-in-law I was very impressed with the cleanliness and the way the patients were looked after and imaginative decoration used through the home. I was told by my sister-in-law the different celebratory times e.g Valentine's day and Easter were very colourful and beautifully...
When visiting my brother-in-law I was very impressed with the cleanliness and the way the patients were looked after and imaginative decoration used through the home. I was told by my sister-in-law the different celebratory times e.g Valentine's day and Easter were very colourful and beautifully done. I always found the staff looking after brother-in-law were always very conscientious and caring, always passing time of the day with visitors and very informative no job was too much and always done with a smile I can honestly say in my opinion my brother-in-law would never have had better care and that males me very thankful.
My 1st visit to Franklin House was in Oct 2015 when I was looking for a place for my husband suffering from dementia, I had visited a few but my first impression is important, which this home was 100%, showed me round introduced me to staff even the chef. My husband settled in so well. Nursing...
My 1st visit to Franklin House was in Oct 2015 when I was looking for a place for my husband suffering from dementia, I had visited a few but my first impression is important, which this home was 100%, showed me round introduced me to staff even the chef. My husband settled in so well. Nursing staff were fantastic, carers everyone, manager, assistant manager, reception area, I couldn't find fault. On the final hours and after I was so glad I had picked this home for him that his final time was with loving caring people. God Bless them.
My mum moved to Franklin House in November following a spell in hospital. It was the best thing we ever did. It is clear, bright and welcoming, staff are lovely. Sadly she died in March and the care and compassion shown to her and all our family was truly wonderful, and they continued to support...
My mum moved to Franklin House in November following a spell in hospital. It was the best thing we ever did. It is clear, bright and welcoming, staff are lovely. Sadly she died in March and the care and compassion shown to her and all our family was truly wonderful, and they continued to support our family. Have no hesitation recommending this home.
All the staff at Franklin House have been very friendly, helpful, sympathetic and reliable at their job. It is a hard situation to leave a loved one in the care of other people but they have made it easier to leave my dad there when he goes for respite care.
All the staff at Franklin House have been very friendly, helpful, sympathetic and reliable at their job. It is a hard situation to leave a loved one in the care of other people but they have made it easier to leave my dad there when he goes for respite care.
Dad spent his last 4 months at Franklin House. He was very weak and did not leave his room. Because of this he wanted to have someone to chat to, but he felt that hardly anyone on the staff had the time or the English language skills to talk to him. The permanent staff were very kind but there...
Dad spent his last 4 months at Franklin House. He was very weak and did not leave his room. Because of this he wanted to have someone to chat to, but he felt that hardly anyone on the staff had the time or the English language skills to talk to him. The permanent staff were very kind but there seemed to be a lot of agency staff with whom Dad had no rapport.
Dad was self funding, so we spent £1000 per week on his care. I feel for this amount of money the food could have been better and maybe more tailored to his likes and dislikes. Perhaps in due course this would have happened.
On the plus side we knew he was in a place of safety and if he fell, which he did a lot, he would be picked up and put back in his chair or bed very quickly.
We take any concerns about the quality of our care very seriously and are sorry to hear about your experience at Franklin House. We have a dedicated team of activity staff at Franklin House who try and support all of our residents in participating and being involved in our activity planning,...
We take any concerns about the quality of our care very seriously and are sorry to hear about your experience at Franklin House. We have a dedicated team of activity staff at Franklin House who try and support all of our residents in participating and being involved in our activity planning, taking into account individual capabilities and choices.However, we do recognise that there is still room to continue improving and remain open to further feedback that may help us identify and address any concerns. At this point, we can only apologise for not meeting your expectations, however if you do have any outstanding issues that you would like to discuss in further detail, we would welcome you making direct contact with either the manager or our regional director.
My Father was reasonably happy here in the last few weeks of his life. However my sister and I feel let down by the manager. When we first brought him in and completed all the paper work we were told that upon his death we would have 2 weeks grace to clear his room, but the manager had his...
My Father was reasonably happy here in the last few weeks of his life. However my sister and I feel let down by the manager. When we first brought him in and completed all the paper work we were told that upon his death we would have 2 weeks grace to clear his room, but the manager had his discretion if it was cleared quickly that we would not be charged for those 2 weeks. My father died on the 16th of November, we had cleared his room by lunch time on the 18th of November and we are still being charged until the end of the month. We feel we were misinformed, and this has made a difficult time even harder.
We are very sorry to hear that your experience at Franklin House did not live up to your expectations. We make every effort to be transparent and clear in our communication around pricing and payment policies. All of our managers, including our Franklin House Manager, have also been recruited not...
We are very sorry to hear that your experience at Franklin House did not live up to your expectations. We make every effort to be transparent and clear in our communication around pricing and payment policies. All of our managers, including our Franklin House Manager, have also been recruited not just on the basis of the quality of their care and clinical skills but also on their ability to work through situations such as yours in a fair and sensitive manner. Without going into detail on your specific situation, our understanding is that it has now been amicably resolved. If this is not the case, or if you still have any lingering concerns, please do get in touch with our regional director or indeed, if you feel it appropriate, you could use our formal complaints process which is detailed on our website – careuk.com
I have found the staff from the manager to be as helpful and courteous as it is possible to be. The whole atmosphere is one of a homely nature even though the building is very secure, also happiness is uppermost in my mind as I visit my friend. Of course the sad part is the reason that all the...
I have found the staff from the manager to be as helpful and courteous as it is possible to be. The whole atmosphere is one of a homely nature even though the building is very secure, also happiness is uppermost in my mind as I visit my friend. Of course the sad part is the reason that all the residents are there, but it's counteracted by the fact that all is being done to make it their very own space.
My mum is at the home awaiting a permanent placement, I asked for her to stay here but unfortunately she can't as its nursing only. The manager is always smiling very pleasant and helpful. The staff here cant do enough to help with mums needs. They always make visitors very welcome also they treat...
My mum is at the home awaiting a permanent placement, I asked for her to stay here but unfortunately she can't as its nursing only. The manager is always smiling very pleasant and helpful. The staff here cant do enough to help with mums needs. They always make visitors very welcome also they treat the residents with respect and dignity. The food is nice and have lots of activities.
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I joined Care UK in 2001 from the teaching profession. I liked Care UK’s ethos and what the company had to offer. I’ve worked hard to get a good team...
I joined Care UK in 2001 from the teaching profession. I liked Care UK’s ethos and what the company had to offer. I’ve worked hard to get a good team around me – having a team I can trust makes my job a lot easier – and many of the residents’ relatives have been great in supporting us to get the home to where it is.
Day-to-day I love chatting to residents and listening to their stories, as well as finding out how we can make their daily lives even better.
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