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Franklin House

The Green, Swan Road, West Drayton, London UB7 7PW
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I am very impressed with Franklin House. It is such a relief for me that my Mum is looked afterSharon W(Daughter of Resident/Service User)
Franklin House, West Drayton
Franklin House, West Drayton
Franklin House, West Drayton

Franklin House care home is a welcoming setting in West Drayton delivering dementia, nursing and respite care.

The modern, purpose-built home has a relaxed atmosphere, with light and airy rooms and large, secure gardens where residents can take a stroll or even lend a hand with the gardening. The home has themed spaces that are great for residents living with dementia, including a reminiscence room, music room and sewing room. The...  

Care Provided by Franklin House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Nursing CareFrom £1,936From £2,178
Nursing Dementia CareFrom £2,031From £2,284
Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees

for respite stays.

What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house ‘pub’
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services

• WiFi internet access

Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply

an agreed hourly charge for this service.

Contact Franklin House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Mathew Mathew(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2013

Room Information

  • Single Rooms (66)
  • Single Rooms with ensuite Wet Room (66)

Franklin House Reviews (149)

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9.8

Franklin House has a Review Score of 9.8 (9.849) out of 10, based on 45 reviews in the last 2 years. Over all time Franklin House has 149 reviews.

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Showing 149 reviews matching selected criteria
Review from P R (Son-in-law of Resident) published on 21 November 2017 Submitted via Postal Card
Overall Experience

My father in law had only lived in the home for 5 weeks until he finally passed away. The staff were wonderful throughout but in his days went above what we expected. When we arrived for his final minutes all of the staff were in his room. When we arrived they left us to say goodbye. After dad passed away they were supportive and it was very evident how much they thought of dad. In particular my thanks go to the lady who nursed dad in his final hours.

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Review from Thomas W (Friend of Resident) published on 31 October 2017 Submitted via Postal Card
Overall Experience

My 92-year-old friend and neighbour went into Franklin House in January for end of life care after a series of hospital visits. In the 9 months he was in Franklin House I was astonished by the high level of care he received which I am convinced gave him a very peaceful and painless end. My thanks to all the staff.

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Review from E W (Resident / Service User) published on 26 October 2017 Submitted via Postal Card
Overall Experience

My friend, an elderly gentleman was cared for by all the staff involved with him in a kind and caring manner.

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Review from J H (Nephew of Resident) published on 8 August 2017 Submitted via Postal Card
Overall Experience

The home's caring and considerate staff looked after my aunt with care and dignity. The facilities were very good and clean. The food and selection were enjoyed.

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Review from N D (Daughter of Resident) published on 27 July 2017 Submitted via Postal Card
Overall Experience

Only one complaint. The laundry service never gives residents their own clothes back even when has name in them, so I do it myself.

Reply from Samantha Debenham, Marketing Support Administrator at Franklin House

Thank you very much for taking the time to provide feedback. It is very unusual for items to go missing, as long as they are named, as we have a dedicated laundry service in the home. As we have already mentioned, please do let us know what clothes are still missing and we will of course do our...  

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Review from C K (Daughter of Resident) published on 18 July 2017 Submitted via Postal Card
Overall Experience

I visit Franklin House often and have always found my mother to be very well looked after, very clean and well fed, which I know is quite difficult, given her condition. The staff are very caring and take time to interact with the patients.

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Review from N T (Daughter of Resident) published on 11 July 2017 Submitted via Postal Card
Overall Experience

Mum has been in Franklin House for a month now. Her care has been excellent and the staff attentive and caring. I would highly recommend.

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Review from J S (Friend of Resident) published on 16 May 2017 Submitted via Postal Card
Overall Experience
On my visit, the manager told me that there was no internet connection available for my friend.
In this day and age, I find this so bad to isolate residents who are of an age to log on.
The tea was offered and put in a soup bowl (sandwiches), not a great choice.
Also a choice of a repeat dessert from lunch after.
Not appetising at all for the sick and infirm.
Not inviting.

Bells not answered for a while.

Reply from Samantha Debenham, Marketing Support Administrator at Franklin House

Thank you for your taking the time to provide your feedback for Franklin House. We’re incredibly proud of our high standards of care, which is also reflected in our recent ‘Good’ rating from the CQC and the Five Star rating from Environmental Agency, so we were very surprised and sorry to hear your...  

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Review from June T (Wife of Resident) published on 2 May 2017 Submitted via Postal Card
Overall Experience

The short contact we had with the home was really good. It was only for 6 weeks and then my husband passed away. The dealings we had with the home were very good.

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Review from T S (Daughter-in-law of Resident) published on 13 April 2017 Submitted via Postal Card
Overall Experience
I am the daughter-in-law and every time I visited it was welcoming. Very clean, the food was really good and my Mother-in-law is very happy. So it must be good.

All I can say is well done.

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Review from P T (Daughter of Resident) published on 13 April 2017 Submitted via Postal Card
Overall Experience
My father was admitted to Franklin House after spending six weeks in another nursing/care home.

The staff, rooms and attention my father received were like a breath of fresh air and during the short time he was there, he improved enormously, doing things that he hasn't been able to do for a long time. We can't thank Franklin House enough.

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Review from Terence M (Son of Resident) published on 4 April 2017 Submitted via Website
Overall Experience
Mum has been a resident of Franklin House for about 3 years now. She has dementia and is in a wheelchair. In my opinion the care that my mum receives is great. The staff are so friendly and understanding in an environment that can be difficult at times. The rooms

are very comfortable. The nursing care is excellent and I am kept informed of any problems however small. There are regular entertainment and parties. Mum loves Fish and Chip Fridays.

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Review from Shelley S (Daughter of Resident) published on 1 March 2017 Submitted via Website
Overall Experience

My mother was in Franklin House for just over 2 years and all of the family found the staff to be extremely caring and helpful. I have always found the care home to be clean, staff courteous and helpful with dietary requests.

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Review from S D (Daughter of Resident) published on 31 January 2017 Submitted via Postal Card
Overall Experience

It was one of the hardest things in my life to move dad into a nursing home after struggling to care for him myself. The kindness, efficiency and professionalism of the staff team at F.H made me realise it was the best option for dad. What worked well was that all the staff smiled and welcomed dad and all of his family and friends at all times. Dad was treated with warmth, sensitivity, patience and respect. It was evident that he felt safe and comfortable with all the staff and enjoyed the interaction, engagement and facilities. Thank you.

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Review from Audrey L (Resident / Service User) published on 31 January 2017 Submitted via Postal Card
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My stay was pleasant. Staff were kind.

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Review from Martin P (Son of Resident) published on 5 January 2017 Submitted via Postal Card
Overall Experience

From the first day my mum became a resident of Franklin House I was impressed with the professional and helpful attitude of the team. Above all else, a really caring approach and attitude has been evident - constisently. Also, when visiting my mum there was always a warm welcome - nothing was too much trouble. All the team at Franklin House are a credit to their caring profession.

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Review from M P (Daughter-in-law of Resident) published on 5 January 2017 Submitted via Postal Card
Overall Experience

My mother in law has been looked after very well, treated with the respect she deserves. The staff seem kind and caring - she was known to them all. From cleaning staff, carers, all the way to management. Franklin House seems to be run extremely well in my opinion - very happy that they have looked after my mum in law well.

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Review from David F (Husband of Resident) published on 9 August 2016 Submitted via Postal Card
Overall Experience

Although this home is good and some of the staff are very good, some would be better if they could speak and communicate in English, and responses to the call buzzer could be more quickly answered.

Reply from Hannah Lee, Marketing communications manager at Franklin House

We’re grateful for your feedback and are delighted with the positive comments and scores for the care and support we provide. We would also like to thank you for the constructive feedback and I understand that a member of the senior team has already been in touch to discuss this with you. I would...  

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Review from Carolyn S (Daughter-in-law of Resident) published on 9 August 2016 Submitted via Postal Card
Overall Experience

"Mum" only moved in for a few weeks before sadly passing away. Her move was due to her prior home closing. The staff at Franklin House were extremely positive and welcoming, despite her frailty and very complex medical needs on arrival, she settled in well. All our queries were answered and any minor issues, TV signal in the room was not working and was fixed by the next visit. Very happy that mum spent her last days here, I wish she could have moved here sooner.

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Review from Pat S (Daughter of Resident) published on 28 July 2016 Submitted via Postal Card
Overall Experience
My mother was a resident at Franklin House for over four years and received very good care there. She passed away recently, at age 100, in Franklin House. During her last days, she received all the TLC and attention her carers could give her, especially from her wonderful main nurse.
The second floor nurse, manager, assistant manager and activities director were very sympathetic, caring and supportive to me at this time of grief.

As the funeral procession left from Franklin house my mother was given a wonderful send-off by the staff.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 June 2025
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (42) & Events (0)

News
  • 29 May 2026

    Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...

  • 29 May 2026

    Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...

  • 29 May 2026

    Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...

Upcoming Events

There are no upcoming events for Franklin House.

Awards / Recognitions (118)

  • 23 Jul 2026Recipient: Care UK
  • 13 Jul 2026Recipient: Care UK
  • 26 Jun 2026Recipient: Care UK

Accreditations

There are no accreditations posted yet for Franklin House.

Meet the Team (1)

Mathew V Mathew
Mathew V MathewJob Title:Home ManagerJoined: 2001

I joined Care UK in 2001 from the teaching profession. I liked Care UK’s ethos and what the company had to offer. I’ve worked hard to get a good team around me – having a team I can trust makes my job a lot easier – and many of the residents’ relatives have been great in supporting us to get the home to where it is.

Day-to-day I love chatting to residents and listening to their stories, as well as finding out how we can make their daily lives even better.

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