Franklin House

The Green, Swan Road, West Drayton UB7 7PW
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9.8 135 Reviews
  • Franklin House, West Drayton
Franklin House care home is a welcoming setting in West Drayton delivering dementia, nursing and respite care.

The modern, purpose-built home has a relaxed atmosphere, with light and airy rooms and large, secure gardens where residents can take a stroll or even lend a hand with the gardening. The home has themed spaces that are great for residents living with dementia, including a reminiscence room, music room and sewing room. The home even has its own in-house pub and hair salon.

The friendly team enjoys getting to know each resident so they can tailor each care and lifestyle plan to the individual. All of the activities offered are based around residents' lifelong hobbies and the things they tell the team they like doing.
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Care Provided by Franklin House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Nursing Care: from £1936
  • Self-Funded Nursing Dementia Care: from £2031
  • RESPITE Self-Funded Nursing Care: from £1936
  • RESPITE Self-Funded Nursing Dementia Care: from £2031

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
for respite stays.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house ‘pub’
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Franklin House to find out the exact price for your requirements.

Contact Franklin House to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Franklin House to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Mathew Mathew (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2013

Room Information

  • Single Rooms (66)
  • Single Rooms with Ensuite Wet Room (66)

Franklin House Reviews (135)

9.8

Franklin House has a Review Score of 9.8 (9.815) out of 10, based on 39 reviews in the last 2 years.
Over all time Franklin House has 135 reviews.

Overall Experience
  • 100
  • 31
  • 4
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Date Published
  • 135
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  • 39
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Reviewer Connection to Franklin House
  • 48
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  • 12
  • 7
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  • 4
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  • 3
  • 3
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  • 2
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  • 2
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Total of 135, showing 121-135
Review from Audrey L (Resident) published on 31 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My stay was pleasant. Staff were kind.
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Review from Martin P (Son of Resident) published on 5 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the first day my mum became a resident of Franklin House I was impressed with the professional and helpful attitude of the team. Above all else, a really caring approach and attitude has been evident - constisently. Also, when visiting my mum there was always a warm welcome - nothing was too much
trouble. All the team at Franklin House are a credit to their caring profession.
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Review from M P (Daughter-in-law of Resident) published on 5 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother in law has been looked after very well, treated with the respect she deserves. The staff seem kind and caring - she was known to them all. From cleaning staff, carers, all the way to management. Franklin House seems to be run extremely well in my opinion - very happy that they have looked
after my mum in law well.
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Review from David F (Husband of Resident) published on 9 August 2016 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Although this home is good and some of the staff are very good, some would be better if they could speak and communicate in English, and responses to the call buzzer could be more quickly answered.
Reply from Hannah Lee, Marketing communications manager at Franklin House
We’re grateful for your feedback and are delighted with the positive comments and scores for the care and support we provide. We would also like to thank you for the constructive feedback and I…read more
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Review from Carolyn S (Daughter-in-law of Resident) published on 9 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
"Mum" only moved in for a few weeks before sadly passing away. Her move was due to her prior home closing. The staff at Franklin House were extremely positive and welcoming, despite her frailty and very complex medical needs on arrival, she settled in well. All our queries were answered and any minor
issues, TV signal in the room was not working and was fixed by the next visit. Very happy that mum spent her last days here, I wish she could have moved here sooner.
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Review from Pat S (Daughter of Resident) published on 28 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was a resident at Franklin House for over four years and received very good care there. She passed away recently, at age 100, in Franklin House. During her last days, she received all the TLC and attention her carers could give her, especially from her wonderful main nurse.
The second floor
nurse, manager, assistant manager and activities director were very sympathetic, caring and supportive to me at this time of grief.
As the funeral procession left from Franklin house my mother was given a wonderful send-off by the staff.
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Review from Allyson C (Niece of Resident) published on 21 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is a very welcoming and happy environment. Residents always appear well cared for and their visitors are warmly welcomed. The effort made to keep the decorations and communal area interesting and current (holiday times such as Xmas, Easter etc) is wonderful. Congratulations on making this care home
at times home from home!
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Review from L P (Brother-in-law of Resident) published on 19 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When visiting my brother-in-law I was very impressed with the cleanliness and the way the patients were looked after and imaginative decoration used through the home. I was told by my sister-in-law the different celebratory times e.g Valentine's day and Easter were very colourful and beautifully done.
I always found the staff looking after brother-in-law were always very conscientious and caring, always passing time of the day with visitors and very informative no job was too much and always done with a smile I can honestly say in my opinion my brother-in-law would never have had better care and that males me very thankful.
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Review from E C (Husband of Resident) published on 14 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My 1st visit to Franklin House was in Oct 2015 when I was looking for a place for my husband suffering from dementia, I had visited a few but my first impression is important, which this home was 100%, showed me round introduced me to staff even the chef. My husband settled in so well. Nursing staff
were fantastic, carers everyone, manager, assistant manager, reception area, I couldn't find fault. On the final hours and after I was so glad I had picked this home for him that his final time was with loving caring people. God Bless them.
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Review from Julie S (Daughter of Resident) published on 13 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum moved to Franklin House in November following a spell in hospital. It was the best thing we ever did. It is clear, bright and welcoming, staff are lovely. Sadly she died in March and the care and compassion shown to her and all our family was truly wonderful, and they continued to support our
family. Have no hesitation recommending this home.
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Review from A M (Daughter of Resident) published on 3 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff at Franklin House have been very friendly, helpful, sympathetic and reliable at their job. It is a hard situation to leave a loved one in the care of other people but they have made it easier to leave my dad there when he goes for respite care.
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Review from Mrs SPC (Daughter of Resident) published on 11 January 2016 Submitted via Website • Report
Overall Experience 3.0 out of 5
Dad spent his last 4 months at Franklin House. He was very weak and did not leave his room. Because of this he wanted to have someone to chat to, but he felt that hardly anyone on the staff had the time or the English language skills to talk to him. The permanent staff were very kind but there seemed
to be a lot of agency staff with whom Dad had no rapport.


Dad was self funding, so we spent £1000 per week on his care. I feel for this amount of money the food could have been better and maybe more tailored to his likes and dislikes. Perhaps in due course this would have happened.


On the plus side we knew he was in a place of safety and if he fell, which he did a lot, he would be picked up and put back in his chair or bed very quickly.

Reply from Jo Hesketh, Marketing Team at Franklin House
We take any concerns about the quality of our care very seriously and are sorry to hear about your experience at Franklin House. We have a dedicated team of activity staff at Franklin House who try…read more
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Review from Carole P (Daughter of Resident) published on 11 January 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Father was reasonably happy here in the last few weeks of his life. However my sister and I feel let down by the manager. When we first brought him in and completed all the paper work we were told that upon his death we would have 2 weeks grace to clear his room, but the manager had his discretion
if it was cleared quickly that we would not be charged for those 2 weeks. My father died on the 16th of November, we had cleared his room by lunch time on the 18th of November and we are still being charged until the end of the month. We feel we were misinformed, and this has made a difficult time even harder.
Reply from Jo Hesketh, Marketing Team at Franklin House
We are very sorry to hear that your experience at Franklin House did not live up to your expectations. We make every effort to be transparent and clear in our communication around pricing and payment…read more
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Review from P W (Friend of Resident) published on 9 December 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the staff from the manager to be as helpful and courteous as it is possible to be. The whole atmosphere is one of a homely nature even though the building is very secure, also happiness is uppermost in my mind as I visit my friend. Of course the sad part is the reason that all the residents
are there, but it's counteracted by the fact that all is being done to make it their very own space.
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Review from C B (Daughter of Resident) published on 7 December 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is at the home awaiting a permanent placement, I asked for her to stay here but unfortunately she can't as its nursing only. The manager is always smiling very pleasant and helpful. The staff here cant do enough to help with mums needs. They always make visitors very welcome also they treat the
residents with respect and dignity. The food is nice and have lots of activities.
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Current Review Score: 9.8 (9.815)

Overview of Review Score

The Review Score of 9.8 (9.815) out of 10 for Franklin House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 39 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.815 for Franklin House is calculated as follows: ( (370 Excellents x 5) + (73 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 448 Ratings = 4.815
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Franklin House is based on 39 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 39 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Jun 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (100)

Meet the Team (1)

Mathew

Mathew V Mathew

Job Title: Home Manager Joined: 2001

I joined Care UK in 2001 from the teaching profession. I liked Care UK’s ethos and what the company had to offer. I’ve worked hard to get a good team around me – having a team I can trust makes my job a lot easier – and many of the residents’ relatives have been great in supporting us to get the home to where it is.


Day-to-day I love chatting to residents and listening to their stories, as well as finding out how we can make their daily lives even better.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Franklin House to verify any information. View our terms and conditions. Franklin House has an Enhanced Service - more info.