Franklin House care home is a welcoming setting in West Drayton delivering dementia, nursing and respite care.
The modern, purpose-built home has a relaxed atmosphere, with light and airy rooms and large, secure gardens where residents can take a stroll or even lend a hand with the gardening. The home has themed spaces that are great for residents living with dementia, including a reminiscence room, music room and sewing room. The...
Franklin House care home is a welcoming setting in West Drayton delivering dementia, nursing and respite care.
The modern, purpose-built home has a relaxed atmosphere, with light and airy rooms and large, secure gardens where residents can take a stroll or even lend a hand with the gardening. The home has themed spaces that are great for residents living with dementia, including a reminiscence room, music room and sewing room. The home even has its own in-house pub and hair salon.
The friendly team enjoys getting to know each resident so they can tailor each care and lifestyle plan to the individual. All of the activities offered are based around residents' lifelong hobbies and the things they tell the team they like doing.
Contact Franklin House to confirm what's included and get a personalised quote:
Fees are subject to a pre-admission needs assessment which is required to fully understand the level of care and support required by each individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.
What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Franklin House for full pricing details and T&Cs.
Franklin House has a Review Score of 9.8 (9.844) out of 10, based on 48 reviews in the last 2 years.
Over all time Franklin House has 154 reviews.
When first approached care home was pleased with the welcome and information received. The accommodation and everything about the home is excellent and well run and would recommend it wholehearted to anyone looking for care and kindness.
When first approached care home was pleased with the welcome and information received. The accommodation and everything about the home is excellent and well run and would recommend it wholehearted to anyone looking for care and kindness.
I was blown away by how kind they were and how comfortable and happy he was at Franklin House.
I was blown away by how kind they were and how comfortable and happy he was at Franklin House.
The staff I have come in contact with are all kind and helpful towards my Mother in the time she has been at Franklin House. I have also found the manager of the home very helpful and pleasant.
The staff I have come in contact with are all kind and helpful towards my Mother in the time she has been at Franklin House. I have also found the manager of the home very helpful and pleasant.
I visit about once per week an old friend who needs constant care. My visit lasts about 1 to 1 1/2 hours.
I visit about once per week an old friend who needs constant care. My visit lasts about 1 to 1 1/2 hours.
My aunt was a resident in Franklin House for the past three years. Previously her late husband was a resident. The staff are extremely friendly and helpful and always very pleasant to both residents and visitors. We were always very welcome to visit at all times. Care was very good. My aunt and her...
My aunt was a resident in Franklin House for the past three years. Previously her late husband was a resident. The staff are extremely friendly and helpful and always very pleasant to both residents and visitors. We were always very welcome to visit at all times. Care was very good. My aunt and her husband were happy there until their deaths. Thank you to all the team and well done to all.
My father in law had only lived in the home for 5 weeks until he finally passed away. The staff were wonderful throughout but in his days went above what we expected. When we arrived for his final minutes all of the staff were in his room. When we arrived they left us to say goodbye. After dad...
My father in law had only lived in the home for 5 weeks until he finally passed away. The staff were wonderful throughout but in his days went above what we expected. When we arrived for his final minutes all of the staff were in his room. When we arrived they left us to say goodbye. After dad passed away they were supportive and it was very evident how much they thought of dad. In particular my thanks go to the lady who nursed dad in his final hours.
My 92-year-old friend and neighbour went into Franklin House in January for end of life care after a series of hospital visits. In the 9 months he was in Franklin House I was astonished by the high level of care he received which I am convinced gave him a very peaceful and painless end. My thanks...
My 92-year-old friend and neighbour went into Franklin House in January for end of life care after a series of hospital visits. In the 9 months he was in Franklin House I was astonished by the high level of care he received which I am convinced gave him a very peaceful and painless end. My thanks to all the staff.
My friend, an elderly gentleman was cared for by all the staff involved with him in a kind and caring manner.
My friend, an elderly gentleman was cared for by all the staff involved with him in a kind and caring manner.
The home's caring and considerate staff looked after my aunt with care and dignity. The facilities were very good and clean. The food and selection were enjoyed.
The home's caring and considerate staff looked after my aunt with care and dignity. The facilities were very good and clean. The food and selection were enjoyed.
Only one complaint. The laundry service never gives residents their own clothes back even when has name in them, so I do it myself.
Only one complaint. The laundry service never gives residents their own clothes back even when has name in them, so I do it myself.
Thank you very much for taking the time to provide feedback. It is very unusual for items to go missing, as long as they are named, as we have a dedicated laundry service in the home. As we have already mentioned, please do let us know what clothes are still missing and we will of course do our...
Thank you very much for taking the time to provide feedback. It is very unusual for items to go missing, as long as they are named, as we have a dedicated laundry service in the home. As we have already mentioned, please do let us know what clothes are still missing and we will of course do our best to locate these for you. If you have any other comments or suggestions, or anything else we can help with, please do let us know at any time.
I visit Franklin House often and have always found my mother to be very well looked after, very clean and well fed, which I know is quite difficult, given her condition. The staff are very caring and take time to interact with the patients.
I visit Franklin House often and have always found my mother to be very well looked after, very clean and well fed, which I know is quite difficult, given her condition. The staff are very caring and take time to interact with the patients.
Mum has been in Franklin House for a month now. Her care has been excellent and the staff attentive and caring. I would highly recommend.
Mum has been in Franklin House for a month now. Her care has been excellent and the staff attentive and caring. I would highly recommend.
Also a choice of a repeat dessert...
Bells not answered for a while.
Thank you for your taking the time to provide your feedback for Franklin House. We’re incredibly proud of our high standards of care, which is also reflected in our recent ‘Good’ rating from the CQC and the Five Star rating from Environmental Agency, so we were very surprised and sorry to hear your...
Thank you for your taking the time to provide your feedback for Franklin House. We’re incredibly proud of our high standards of care, which is also reflected in our recent ‘Good’ rating from the CQC and the Five Star rating from Environmental Agency, so we were very surprised and sorry to hear your comments. Franklin House is a purpose built home and the team have worked hard to make it a fantastic place to live. It boasts many features not found at other homes which residents love and are particularly beneficial to those living with dementia, including a pub, reminiscence room and games room. Our experienced and friendly team are trained to Care UK standards, and call bells are always answered in a timely manner. To clarify, we do not have wi-fi available in the home, but, as explained, residents' rooms do all have telephone connection points from which individuals are able to arrange internet access if they wish. Another alternative is using the mobile signal and the majority of providers have good coverage at our location which can be used to browse online using a smartphone or tablet with a sim card installed. In terms of food, we offer hot meals freshly prepared in-house by our chef with a menu that reflects both the high-quality seasonal ingredients available as well as feedback from residents. We also cater for specialist dietary requirements. We make sure everyone has something to eat that they will enjoy - there is always a choice at mealtimes and we have excellent feedback from residents about the meals at Franklin House. Of course, for whatever reason, if a resident would prefer something lighter as an alternative to the menu on the day, then this is their choice and they can request a special meal from our chef, who is happy to provide alternatives such as sandwiches if this is what they would like. Thank you again for your feedback, and of course please do contact the home manager or any other members of the senior team at the home if there is anything else we can help with now or in the future.
The short contact we had with the home was really good. It was only for 6 weeks and then my husband passed away. The dealings we had with the home were very good.
The short contact we had with the home was really good. It was only for 6 weeks and then my husband passed away. The dealings we had with the home were very good.
All I can say is well done.
All I can say is well done.
The staff, rooms and attention my father received were like a breath of fresh air and during the short time he was there, he improved enormously, doing things that he hasn't been able to do for a long...
The staff, rooms and attention my father received were like a breath of fresh air and during the short time he was there, he improved enormously, doing things that he hasn't been able to do for a long time. We can't thank Franklin House enough.
are very comfortable. The nursing...
are very comfortable. The nursing care is excellent and I am kept informed of any problems however small. There are regular entertainment and parties. Mum loves Fish and Chip Fridays.
My mother was in Franklin House for just over 2 years and all of the family found the staff to be extremely caring and helpful. I have always found the care home to be clean, staff courteous and helpful with dietary requests.
My mother was in Franklin House for just over 2 years and all of the family found the staff to be extremely caring and helpful. I have always found the care home to be clean, staff courteous and helpful with dietary requests.
It was one of the hardest things in my life to move dad into a nursing home after struggling to care for him myself. The kindness, efficiency and professionalism of the staff team at F.H made me realise it was the best option for dad. What worked well was that all the staff smiled and welcomed dad...
It was one of the hardest things in my life to move dad into a nursing home after struggling to care for him myself. The kindness, efficiency and professionalism of the staff team at F.H made me realise it was the best option for dad. What worked well was that all the staff smiled and welcomed dad and all of his family and friends at all times. Dad was treated with warmth, sensitivity, patience and respect. It was evident that he felt safe and comfortable with all the staff and enjoyed the interaction, engagement and facilities. Thank you.
My stay was pleasant. Staff were kind.
My stay was pleasant. Staff were kind.
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I joined Care UK in 2001 from the teaching profession. I liked Care UK’s ethos and what the company had to offer. I’ve worked hard to get a good team...
I joined Care UK in 2001 from the teaching profession. I liked Care UK’s ethos and what the company had to offer. I’ve worked hard to get a good team around me – having a team I can trust makes my job a lot easier – and many of the residents’ relatives have been great in supporting us to get the home to where it is.
Day-to-day I love chatting to residents and listening to their stories, as well as finding out how we can make their daily lives even better.
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