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- Franklin House care home







Franklin House care home is a welcoming setting in West Drayton delivering dementia, nursing and respite care.
The modern, purpose-built home has a relaxed atmosphere, with light and airy rooms and large, secure gardens where residents can take a stroll or even lend a hand with the gardening. The home has themed spaces that are great for residents living with dementia, including a reminiscence room, music room and sewing room. The...
Franklin House care home is a welcoming setting in West Drayton delivering dementia, nursing and respite care.
The modern, purpose-built home has a relaxed atmosphere, with light and airy rooms and large, secure gardens where residents can take a stroll or even lend a hand with the gardening. The home has themed spaces that are great for residents living with dementia, including a reminiscence room, music room and sewing room. The home even has its own in-house pub and hair salon.
The friendly team enjoys getting to know each resident so they can tailor each care and lifestyle plan to the individual. All of the activities offered are based around residents' lifelong hobbies and the things they tell the team they like doing.
Care Provided by Franklin House
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 66 Service Users
Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Bariatric Care/Obesity
- Convalescent Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Contact Franklin House to confirm what's included and get a personalised quote:
Fees are subject to a pre-admission needs assessment which is required to fully understand the level of care and support required by each individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.
What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Franklin House for full pricing details and T&Cs.
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you choose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Tours
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Mathew Mathew (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2013
Room Information
- Single Rooms (66)
- Single Rooms with ensuite Wet Room (66)
Franklin House Reviews (154)
Franklin House has a Review Score of 9.8 (9.844) out of 10, based on 48 reviews in the last 2 years.
Over all time Franklin House has 154 reviews.
My brother was in the final stages of suffering from Leukaemia and was admitted to Franklin House so that he could pass away in peace and with dignity. From the moment he arrived, he was treated like someone very special. His every need was met with love and compassion. Sadly, he was only there for...
My brother was in the final stages of suffering from Leukaemia and was admitted to Franklin House so that he could pass away in peace and with dignity. From the moment he arrived, he was treated like someone very special. His every need was met with love and compassion. Sadly, he was only there for a few hours but it was as though the staff had known him all his life and that they were welcoming him home. I will never forget their kindness, not only to him but to me and my family. Thank you so much.
The care that is provided is exceptional and the staff go beyond special care. I know I can go away with the knowledge that my mum will be totally cared for.
The care that is provided is exceptional and the staff go beyond special care. I know I can go away with the knowledge that my mum will be totally cared for.
Such a beautiful, well run home with wonderful staff all of which allowed my husband to pass away peacefully with a smile on...
Such a beautiful, well run home with wonderful staff all of which allowed my husband to pass away peacefully with a smile on his face.
I was very concerned as this was the first time my dad was gong in for respite care, but I felt from the initial assessment, right through to picking dad up, at ease. Found the staff very friendly, caring and helpful and understanding of dad's needs.
I was very concerned as this was the first time my dad was gong in for respite care, but I felt from the initial assessment, right through to picking dad up, at ease. Found the staff very friendly, caring and helpful and understanding of dad's needs.
My mother was taken in by Franklin House at very short notice due to having a fall. From our first interaction during Mum's assessment for care until her final days, I found everyone at Franklin House to be professional, respectful and totally focussed on my mother's care needs. She welcomed their...
The care and support I received after Mum's death was exemplary and continues still.
The managers were very helpful in dealing with the transfer and the staff were very helpful in making sure he was comfortable. It didn't take very...
The managers were very helpful in dealing with the transfer and the staff were very helpful in making sure he was comfortable. It didn't take very long for him to settle in and the care was total in all his needs. My dad always had a big smile whenever the staff went into check on him.
The staff were always very friendly and did their best to meet my mother's needs.
They were also good at keeping me informed as to how my mother was.
The staff were always very friendly and did their best to meet my mother's needs.
They were also good at keeping me informed as to how my mother was.
Franklin House care home is a wonderful place, very much a home from home. The staff are fantastic and very caring and got to know my mum extremely well, knowing and understanding all her little quirks and ways. Mum felt very comfortable there and was known for her smiling and her need to find...
Franklin House care home is a wonderful place, very much a home from home. The staff are fantastic and very caring and got to know my mum extremely well, knowing and understanding all her little quirks and ways. Mum felt very comfortable there and was known for her smiling and her need to find company. The amazing staff always had kind words for her and I felt assured that she was being looked after at all times. I was always kept informed of what was happening and the staff were so approachable. I would like to thank everyone at Franklin House for their support both to my mother and my family during her two years at the home.
Our old friend was always looked after sympathetically by the staff. This was our consistent impression every time we visited. And as visitors, we were always made most welcome.
Our old friend was always looked after sympathetically by the staff. This was our consistent impression every time we visited. And as visitors, we were always made most welcome.
I have found the care is founded on compassion. Whenever I have visited or telephoned the courtesy is very good and warm.
I have found the care is founded on compassion. Whenever I have visited or telephoned the courtesy is very good and warm.
Sadly my father needed end of life care and was only there for two weeks. The staff were so caring, thoughtful and made not only Dad's last couple of weeks comfortable but also put myself and my sister at ease. We can't thank the manager and the team enough.
Sadly my father needed end of life care and was only there for two weeks. The staff were so caring, thoughtful and made not only Dad's last couple of weeks comfortable but also put myself and my sister at ease. We can't thank the manager and the team enough.
My mother was transferred to Franklin House form hospital. She was 103 years old and had lost the will to live, but in the 2 1/2 week she was in Franklin House she received care, consideration and respect. We should like to thank most sincerely those involved in her care. I am unable to complete...
My mother was transferred to Franklin House form hospital. She was 103 years old and had lost the will to live, but in the 2 1/2 week she was in Franklin House she received care, consideration and respect. We should like to thank most sincerely those involved in her care. I am unable to complete all the boxes below as they are outside our experience of her stay. Many thanks.
Excellent care and wonderful management and staff. A lovely environment for residents and equally pleasant for visitors.
Excellent care and wonderful management and staff. A lovely environment for residents and equally pleasant for visitors.
Overall very pleasant home, staff friendly and caring. My sister is enjoying the food very much. No nasty aromas!
Overall very pleasant home, staff friendly and caring. My sister is enjoying the food very much. No nasty aromas!
I feel Franklin House gave my aunt excellent care.
I feel Franklin House gave my aunt excellent care.
So happy my Brother in Law was in your care. We could not have asked for better.
So happy my Brother in Law was in your care. We could not have asked for better.
The care and attention given to my brother was excellent. All the staff were so nice and caring.
The care and attention given to my brother was excellent. All the staff were so nice and caring.
Due to the excellent level of care our mother receives at Franklin House, the frequent hypo's (diabetes) infections and accidents, severe depression she suffered for decades, are no longer a concern. With 4-5 visits a week we see the consistency of care she gets. This has totally removed the burden...
Due to the excellent level of care our mother receives at Franklin House, the frequent hypo's (diabetes) infections and accidents, severe depression she suffered for decades, are no longer a concern. With 4-5 visits a week we see the consistency of care she gets. This has totally removed the burden of worry for my sisters and myself, that we had when she was at home, they are no longer a serious concern for us. We have got our lives back, and Mum is clean, well fed and is no longer morbidly obese. Please send me there if I go the same way.
My mum was a resident in Franklin House. from 2015-2018 within this time she was looked after extremely well. The staff were always there to help and update any information. I'm very happy with everything and would recommend Franklin House. The staff were always friendly and Franklin House was...
My mum was a resident in Franklin House. from 2015-2018 within this time she was looked after extremely well. The staff were always there to help and update any information. I'm very happy with everything and would recommend Franklin House. The staff were always friendly and Franklin House was always calm and welcoming.
I have been very impressed with the care at FranklinHouse since my first visit. It is always clean and fresh smelling and the staff learn very quickly who you have come to visit. The staff are very kind and caring to resident sand appear to do the very best they can in challenging and difficult...
I have been very impressed with the care at FranklinHouse since my first visit. It is always clean and fresh smelling and the staff learn very quickly who you have come to visit. The staff are very kind and caring to resident sand appear to do the very best they can in challenging and difficult situations.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 23 June 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (39) & Events (0)
- 27 Oct 2026
A Care UK colleague has raised £310 for PTSD UK after organising a bake sale at the provider's Colchester based Support Centre, with the total boosted through Care UK's matched...
- 27 Oct 2026
A Care UK colleague took to the skies to raise money for Parkinson’s UK after being inspired by a resident’s determination to make a difference. Shahvez Tauqir, Customer Relations Manager...
- 27 Oct 2026
A mother and daughter from a Care UK care home laced up their walking boots and trekked almost 100 miles across the Scottish Highlands to raise thousands of pounds for...
There are no upcoming events for Franklin House.
Accreditations
There are no accreditations posted yet for Franklin House.
Meet the Team (1)

I joined Care UK in 2001 from the teaching profession. I liked Care UK’s ethos and what the company had to offer. I’ve worked hard to get a good team...
I joined Care UK in 2001 from the teaching profession. I liked Care UK’s ethos and what the company had to offer. I’ve worked hard to get a good team around me – having a team I can trust makes my job a lot easier – and many of the residents’ relatives have been great in supporting us to get the home to where it is.
Day-to-day I love chatting to residents and listening to their stories, as well as finding out how we can make their daily lives even better.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Franklin House to verify any information. View our terms and conditions. Franklin House has an Enhanced Service -what an Enhanced Service includes.