Franklin House

The Green, Swan Road, West Drayton UB7 7PW
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9.8 141 Reviews
  • Franklin House, West Drayton
Franklin House care home is a welcoming setting in West Drayton delivering dementia, nursing and respite care.

The modern, purpose-built home has a relaxed atmosphere, with light and airy rooms and large, secure gardens where residents can take a stroll or even lend a hand with the gardening. The home has themed spaces that are great for residents living with dementia, including a reminiscence room, music room and sewing room. The home even has its own in-house pub and hair salon.

The friendly team enjoys getting to know each resident so they can tailor each care and lifestyle plan to the individual. All of the activities offered are based around residents' lifelong hobbies and the things they tell the team they like doing.
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Care Provided by Franklin House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Nursing Care: from £1936
  • Self-Funded Nursing Dementia Care: from £2031
  • RESPITE Self-Funded Nursing Care: from £1936
  • RESPITE Self-Funded Nursing Dementia Care: from £2031

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
for respite stays.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house ‘pub’
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Franklin House to find out the exact price for your requirements.

Contact Franklin House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Franklin House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Mathew Mathew (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2013

Room Information

  • Single Rooms (66)
  • Single Rooms with Ensuite Wet Room (66)

Franklin House Reviews (141)

9.8

Franklin House has a Review Score of 9.8 (9.804) out of 10, based on 45 reviews in the last 2 years.
Over all time Franklin House has 141 reviews.

Overall Experience
  • 106
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Date Published
  • 141
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  • 45
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Reviewer Connection to Franklin House
  • 50
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  • 13
  • 7
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  • 4
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  • 3
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  • 2
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  • 1
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Total of 141, showing 101-120
Review from Ros O (Sister of Resident) published on 7 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall very pleasant home, staff friendly and caring. My sister is enjoying the food very much. No nasty aromas!
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Review from Kathleen D (Niece of Resident) published on 25 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I feel Franklin House gave my aunt excellent care.
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Review from A G (Sister-in-law of Resident) published on 2 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
So happy my Brother in Law was in your care. We could not have asked for better.
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Review from Michael G (Brother of Resident) published on 27 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and attention given to my brother was excellent. All the staff were so nice and caring.
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Review from Terry W (Son of Resident) published on 13 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Due to the excellent level of care our mother receives at Franklin House, the frequent hypo's (diabetes) infections and accidents, severe depression she suffered for decades, are no longer a concern. With 4-5 visits a week we see the consistency of care she gets. This has totally removed the burden
of worry for my sisters and myself, that we had when she was at home, they are no longer a serious concern for us. We have got our lives back, and Mum is clean, well fed and is no longer morbidly obese. Please send me there if I go the same way.
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Review from John H (Son of Resident) published on 13 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was a resident in Franklin House. from 2015-2018 within this time she was looked after extremely well. The staff were always there to help and update any information. I'm very happy with everything and would recommend Franklin House. The staff were always friendly and Franklin House was always
calm and welcoming.
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Review from M M (Friend of Resident) published on 14 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been very impressed with the care at FranklinHouse since my first visit. It is always clean and fresh smelling and the staff learn very quickly who you have come to visit. The staff are very kind and caring to resident sand appear to do the very best they can in challenging and difficult situations.
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Review from Margaret B (Wife of Resident) published on 9 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When first approached care home was pleased with the welcome and information received. The accommodation and everything about the home is excellent and well run and would recommend it wholehearted to anyone looking for care and kindness.
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Review from Paul J (Son of Resident) published on 19 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad was looked after for the last 8 months of his life by an amazing team of dedicated carers.
I was blown away by how kind they were and how comfortable and happy he was at Franklin House.
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Review from M W (Daughter of Resident) published on 31 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff I have come in contact with are all kind and helpful towards my Mother in the time she has been at Franklin House. I have also found the manager of the home very helpful and pleasant.
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Review from G P (Friend of Resident) published on 22 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I visit about once per week an old friend who needs constant care. My visit lasts about 1 to 1 1/2 hours.
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Review from Margaret L (Niece of Resident) published on 24 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My aunt was a resident in Franklin House for the past three years. Previously her late husband was a resident. The staff are extremely friendly and helpful and always very pleasant to both residents and visitors. We were always very welcome to visit at all times. Care was very good. My aunt and her
husband were happy there until their deaths. Thank you to all the team and well done to all.
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Review from P R (Son-in-law of Resident) published on 21 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father in law had only lived in the home for 5 weeks until he finally passed away. The staff were wonderful throughout but in his days went above what we expected. When we arrived for his final minutes all of the staff were in his room. When we arrived they left us to say goodbye. After dad passed
away they were supportive and it was very evident how much they thought of dad. In particular my thanks go to the lady who nursed dad in his final hours.
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Review from Thomas W (Friend of Resident) published on 31 October 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My 92-year-old friend and neighbour went into Franklin House in January for end of life care after a series of hospital visits. In the 9 months he was in Franklin House I was astonished by the high level of care he received which I am convinced gave him a very peaceful and painless end. My thanks to
all the staff.
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Review from E W (Resident) published on 26 October 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My friend, an elderly gentleman was cared for by all the staff involved with him in a kind and caring manner.
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Review from J H (Nephew of Resident) published on 8 August 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home's caring and considerate staff looked after my aunt with care and dignity. The facilities were very good and clean. The food and selection were enjoyed.
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Review from N D (Daughter of Resident) published on 27 July 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Only one complaint. The laundry service never gives residents their own clothes back even when has name in them, so I do it myself.
Reply from Samantha Debenham, Marketing Support Administrator at Franklin HouseThank you very much for taking the time to provide feedback. It is very unusual for items to go missing, as long as they are named, as we have a dedicated laundry service in the home. As we have already mentioned, please do let us know what clothes are still missing and we will of course do our best to locate these for you. If you have any other comments or suggestions, or anything else we can help with, please do let us know at any time.
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Review from C K (Daughter of Resident) published on 18 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit Franklin House often and have always found my mother to be very well looked after, very clean and well fed, which I know is quite difficult, given her condition. The staff are very caring and take time to interact with the patients.
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Review from N T (Daughter of Resident) published on 11 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been in Franklin House for a month now. Her care has been excellent and the staff attentive and caring. I would highly recommend.
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Review from J S (Friend of Resident) published on 16 May 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
On my visit, the manager told me that there was no internet connection available for my friend.
In this day and age, I find this so bad to isolate residents who are of an age to log on.
The tea was offered and put in a soup bowl (sandwiches), not a great choice.
Also a choice of a repeat dessert
from lunch after.
Not appetising at all for the sick and infirm.
Not inviting.
Bells not answered for a while.
Reply from Samantha Debenham, Marketing Support Administrator at Franklin HouseThank you for your taking the time to provide your feedback for Franklin House. We’re incredibly proud of our high standards of care, which is also reflected in our recent ‘Good’ rating from the CQC and the Five Star rating from Environmental Agency, so we were very surprised and sorry to hear your comments. Franklin House is a purpose built home and the team have worked hard to make it a fantastic place to live. It boasts many features not found at other homes which residents love and are particularly beneficial to those living with dementia, including a pub, reminiscence room and games room. Our experienced and friendly team are trained to Care UK standards, and call bells are always answered in a timely manner. To clarify, we do not have wi-fi available in the home, but, as explained, residents' rooms do all have telephone connection points from which individuals are able to arrange internet access if they wish. Another alternative is using the mobile signal and the majority of providers have good coverage at our location which can be used to browse online using a smartphone or tablet with a sim card installed. In terms of food, we offer hot meals freshly prepared in-house by our chef with a menu that reflects both the high-quality seasonal ingredients available as well as feedback from residents. We also cater for specialist dietary requirements. We make sure everyone has something to eat that they will enjoy - there is always a choice at mealtimes and we have excellent feedback from residents about the meals at Franklin House. Of course, for whatever reason, if a resident would prefer something lighter as an alternative to the menu on the day, then this is their choice and they can request a special meal from our chef, who is happy to provide alternatives such as sandwiches if this is what they would like. Thank you again for your feedback, and of course please do contact the home manager or any other members of the senior team at the home if there is anything else we can help with now or in the future.
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Current Review Score: 9.8 (9.804)

Overview of Review Score

The Review Score of 9.8 (9.804) out of 10 for Franklin House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 45 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 45 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.804 for Franklin House is calculated as follows: ( (420 Excellents x 5) + (87 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 514 Ratings = 4.804
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Franklin House is based on 45 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 45 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Jun 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (102)

Meet the Team (1)

Mathew

Mathew V Mathew

Job Title: Home Manager Joined: 2001

I joined Care UK in 2001 from the teaching profession. I liked Care UK’s ethos and what the company had to offer. I’ve worked hard to get a good team around me – having a team I can trust makes my job a lot easier – and many of the residents’ relatives have been great in supporting us to get the home to where it is.


Day-to-day I love chatting to residents and listening to their stories, as well as finding out how we can make their daily lives even better.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Franklin House to verify any information. View our terms and conditions. Franklin House has an Enhanced Service - more info.