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Franklin House

The Green, Swan Road, West Drayton, London UB7 7PW
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I am very impressed with Franklin House. It is such a relief for me that my Mum is looked afterSharon W(Daughter of Resident/Service User)
Franklin House, West Drayton
Franklin House, West Drayton
Franklin House, West Drayton

Franklin House care home is a welcoming setting in West Drayton delivering dementia, nursing and respite care.

The modern, purpose-built home has a relaxed atmosphere, with light and airy rooms and large, secure gardens where residents can take a stroll or even lend a hand with the gardening. The home has themed spaces that are great for residents living with dementia, including a reminiscence room, music room and sewing room. The...  

Care Provided by Franklin House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Nursing CareFrom £1,936From £2,178
Nursing Dementia CareFrom £2,031From £2,284
Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees

for respite stays.

What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house ‘pub’
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services

• WiFi internet access

Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply

an agreed hourly charge for this service.

Contact Franklin House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Mathew Mathew(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2013

Room Information

  • Single Rooms (66)
  • Single Rooms with ensuite Wet Room (66)

Franklin House Reviews (149)

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9.8

Franklin House has a Review Score of 9.8 (9.849) out of 10, based on 45 reviews in the last 2 years. Over all time Franklin House has 149 reviews.

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Showing 149 reviews matching selected criteria
Review from Robin G (Son of Resident) published on 1 May 2019 Submitted via Postal Card
Overall Experience
When my father was taken into the nursery home, everything was explained to us in great detail. He was taken in from hospital around September 2018.

The managers were very helpful in dealing with the transfer and the staff were very helpful in making sure he was comfortable. It didn't take very long for him to settle in and the care was total in all his needs. My dad always had a big smile whenever the staff went into check on him.

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Review from I M (Son of Resident) published on 29 March 2019 Submitted via Postal Card
Overall Experience
Having seen other care homes, this one was much more like being in a normal house with ornaments and pictures on the wall.
The staff were always very friendly and did their best to meet my mother's needs.

They were also good at keeping me informed as to how my mother was.

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Review from Glenda O (Daughter of Resident) published on 13 March 2019 Submitted via Website
Overall Experience

Franklin House care home is a wonderful place, very much a home from home. The staff are fantastic and very caring and got to know my mum extremely well, knowing and understanding all her little quirks and ways. Mum felt very comfortable there and was known for her smiling and her need to find company. The amazing staff always had kind words for her and I felt assured that she was being looked after at all times. I was always kept informed of what was happening and the staff were so approachable. I would like to thank everyone at Franklin House for their support both to my mother and my family during her two years at the home.

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Review from Michael B (Friend of Resident) published on 15 February 2019 Submitted via Postal Card
Overall Experience

Our old friend was always looked after sympathetically by the staff. This was our consistent impression every time we visited. And as visitors, we were always made most welcome.

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Review from Anne B (Friend of Resident) published on 15 February 2019 Submitted via Postal Card
Overall Experience

I have found the care is founded on compassion. Whenever I have visited or telephoned the courtesy is very good and warm.

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Review from L E (Daughter of Resident) published on 12 February 2019 Submitted via Postal Card
Overall Experience

Sadly my father needed end of life care and was only there for two weeks. The staff were so caring, thoughtful and made not only Dad's last couple of weeks comfortable but also put myself and my sister at ease. We can't thank the manager and the team enough.

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Review from K M (Son of Resident) published on 8 January 2019 Submitted via Postal Card
Overall Experience

My mother was transferred to Franklin House form hospital. She was 103 years old and had lost the will to live, but in the 2 1/2 week she was in Franklin House she received care, consideration and respect. We should like to thank most sincerely those involved in her care. I am unable to complete all the boxes below as they are outside our experience of her stay. Many thanks.

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Review from R M (Son of Resident) published on 29 November 2018 Submitted via Postal Card
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Excellent care and wonderful management and staff. A lovely environment for residents and equally pleasant for visitors.

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Review from Ros O (Sister of Resident) published on 7 November 2018 Submitted via Postal Card
Overall Experience

Overall very pleasant home, staff friendly and caring. My sister is enjoying the food very much. No nasty aromas!

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Review from Kathleen D (Niece of Resident) published on 25 October 2018 Submitted via Postal Card
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I feel Franklin House gave my aunt excellent care.

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Review from A G (Sister-in-law of Resident) published on 2 October 2018 Submitted via Postal Card
Overall Experience

So happy my Brother in Law was in your care. We could not have asked for better.

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Review from Michael G (Brother of Resident) published on 27 September 2018 Submitted via Postal Card
Overall Experience

The care and attention given to my brother was excellent. All the staff were so nice and caring.

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Review from Terry W (Son of Resident) published on 13 September 2018 Submitted via Postal Card
Overall Experience

Due to the excellent level of care our mother receives at Franklin House, the frequent hypo's (diabetes) infections and accidents, severe depression she suffered for decades, are no longer a concern. With 4-5 visits a week we see the consistency of care she gets. This has totally removed the burden of worry for my sisters and myself, that we had when she was at home, they are no longer a serious concern for us. We have got our lives back, and Mum is clean, well fed and is no longer morbidly obese. Please send me there if I go the same way.

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Review from John H (Son of Resident) published on 13 September 2018 Submitted via Postal Card
Overall Experience

My mum was a resident in Franklin House. from 2015-2018 within this time she was looked after extremely well. The staff were always there to help and update any information. I'm very happy with everything and would recommend Franklin House. The staff were always friendly and Franklin House was always calm and welcoming.

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Review from M M (Friend of Resident) published on 14 August 2018 Submitted via Postal Card
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I have been very impressed with the care at FranklinHouse since my first visit. It is always clean and fresh smelling and the staff learn very quickly who you have come to visit. The staff are very kind and caring to resident sand appear to do the very best they can in challenging and difficult situations.

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Review from Margaret B (Wife of Resident) published on 9 August 2018 Submitted via Postal Card
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When first approached care home was pleased with the welcome and information received. The accommodation and everything about the home is excellent and well run and would recommend it wholehearted to anyone looking for care and kindness.

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Review from Paul J (Son of Resident) published on 19 July 2018 Submitted via Postal Card
Overall Experience
My dad was looked after for the last 8 months of his life by an amazing team of dedicated carers.

I was blown away by how kind they were and how comfortable and happy he was at Franklin House.

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Review from M W (Daughter of Resident) published on 31 May 2018 Submitted via Postal Card
Overall Experience

The staff I have come in contact with are all kind and helpful towards my Mother in the time she has been at Franklin House. I have also found the manager of the home very helpful and pleasant.

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Review from G P (Friend of Resident) published on 22 May 2018 Submitted via Postal Card
Overall Experience

I visit about once per week an old friend who needs constant care. My visit lasts about 1 to 1 1/2 hours.

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Review from Margaret L (Niece of Resident) published on 24 April 2018 Submitted via Postal Card
Overall Experience

My aunt was a resident in Franklin House for the past three years. Previously her late husband was a resident. The staff are extremely friendly and helpful and always very pleasant to both residents and visitors. We were always very welcome to visit at all times. Care was very good. My aunt and her husband were happy there until their deaths. Thank you to all the team and well done to all.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 June 2025
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (42) & Events (0)

News
  • 29 May 2026

    Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...

  • 29 May 2026

    Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...

  • 29 May 2026

    Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...

Upcoming Events

There are no upcoming events for Franklin House.

Awards / Recognitions (118)

  • 23 Jul 2026Recipient: Care UK
  • 13 Jul 2026Recipient: Care UK
  • 26 Jun 2026Recipient: Care UK

Accreditations

There are no accreditations posted yet for Franklin House.

Meet the Team (1)

Mathew V Mathew
Mathew V MathewJob Title:Home ManagerJoined: 2001

I joined Care UK in 2001 from the teaching profession. I liked Care UK’s ethos and what the company had to offer. I’ve worked hard to get a good team around me – having a team I can trust makes my job a lot easier – and many of the residents’ relatives have been great in supporting us to get the home to where it is.

Day-to-day I love chatting to residents and listening to their stories, as well as finding out how we can make their daily lives even better.

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