Franklin House

The Green, Swan Road, West Drayton UB7 7PW
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9.8 130 Reviews
  • Franklin House, West Drayton
Franklin House care home is a welcoming setting in West Drayton delivering dementia, nursing and respite care.

The modern, purpose-built home has a relaxed atmosphere, with light and airy rooms and large, secure gardens where residents can take a stroll or even lend a hand with the gardening. The home has themed spaces that are great for residents living with dementia, including a reminiscence room, music room and sewing room. The home even has its own in-house pub and hair salon.

The friendly team enjoys getting to know each resident so they can tailor each care and lifestyle plan to the individual. All of the activities offered are based around residents' lifelong hobbies and the things they tell the team they like doing.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: from £1818
  • Self-Funded Nursing Dementia Care: from £1908
  • RESPITE Self-Funded Nursing Care: from £1818
  • RESPITE Self-Funded Nursing Dementia Care: from £1908

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
for respite stays.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house ‘pub’
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Franklin House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Mathew Mathew (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2013

Room Information

  • Single Rooms (66)
  • Single Rooms with ensuite Wet Room (66)

Franklin House Reviews (130)

Total of 130, showing 101-120
9.8

Franklin House has a Review Score of 9.8 (9.794) out of 10, based on 38 reviews in the last 2 years. Over all time Franklin House has 130 reviews.

Overall Experience

  • 95
  • 31
  • 4
  • 0
  • 0

Date Published

130
16
24
38
92

Review from Margaret L (Niece of Resident) published on 24 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt was a resident in Franklin House for the past three years. Previously her late husband was a resident. The staff are extremely friendly and helpful and always very pleasant to both residents and visitors. We were always very welcome to visit at all times. Care was very good. My aunt and her
husband were happy there until their deaths. Thank you to all the team and well done to all.

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Review from P R (Son-in-law of Resident) published on 21 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father in law had only lived in the home for 5 weeks until he finally passed away. The staff were wonderful throughout but in his days went above what we expected. When we arrived for his final minutes all of the staff were in his room. When we arrived they left us to say goodbye. After dad passed
away they were supportive and it was very evident how much they thought of dad. In particular my thanks go to the lady who nursed dad in his final hours.

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Review from Thomas W (Friend of Resident) published on 31 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My 92-year-old friend and neighbour went into Franklin House in January for end of life care after a series of hospital visits. In the 9 months he was in Franklin House I was astonished by the high level of care he received which I am convinced gave him a very peaceful and painless end. My thanks to
all the staff.

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Review from E W (Resident) published on 26 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend, an elderly gentleman was cared for by all the staff involved with him in a kind and caring manner.

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Review from J H (Nephew of Resident) published on 8 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home's caring and considerate staff looked after my aunt with care and dignity. The facilities were very good and clean. The food and selection were enjoyed.

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Review from N D (Daughter of Resident) published on 27 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Only one complaint. The laundry service never gives residents their own clothes back even when has name in them, so I do it myself.

Reply from Samantha Debenham, Marketing Support Administrator at Franklin House

Thank you very much for taking the time to provide feedback. It is very unusual for items to go missing, as long as they are named, as we have a dedicated laundry service in the home. As we have already mentioned, please do let us know what clothes are still missing and we will of course do our best to locate these for you. If you have any other comments or suggestions, or anything else we can help with, please do let us know at any time.

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Review from C K (Daughter of Resident) published on 18 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit Franklin House often and have always found my mother to be very well looked after, very clean and well fed, which I know is quite difficult, given her condition. The staff are very caring and take time to interact with the patients.

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Review from N T (Daughter of Resident) published on 11 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Franklin House for a month now. Her care has been excellent and the staff attentive and caring. I would highly recommend.

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Review from J S (Friend of Resident) published on 16 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

On my visit, the manager told me that there was no internet connection available for my friend.
In this day and age, I find this so bad to isolate residents who are of an age to log on.
The tea was offered and put in a soup bowl (sandwiches), not a great choice.
Also a choice of a repeat dessert
from lunch after.
Not appetising at all for the sick and infirm.
Not inviting.
Bells not answered for a while.

Reply from Samantha Debenham, Marketing Support Administrator at Franklin House

Thank you for your taking the time to provide your feedback for Franklin House. We’re incredibly proud of our high standards of care, which is also reflected in our recent ‘Good’ rating from the CQC and the Five Star rating from Environmental Agency, so we were very surprised and sorry to hear your comments. Franklin House is a purpose built home and the team have worked hard to make it a fantastic place to live. It boasts many features not found at other homes which residents love and are particularly beneficial to those living with dementia, including a pub, reminiscence room and games room. Our experienced and friendly team are trained to Care UK standards, and call bells are always answered in a timely manner. To clarify, we do not have wi-fi available in the home, but, as explained, residents' rooms do all have telephone connection points from which individuals are able to arrange internet access if they wish. Another alternative is using the mobile signal and the majority of providers have good coverage at our location which can be used to browse online using a smartphone or tablet with a sim card installed. In terms of food, we offer hot meals freshly prepared in-house by our chef with a menu that reflects both the high-quality seasonal ingredients available as well as feedback from residents. We also cater for specialist dietary requirements. We make sure everyone has something to eat that they will enjoy - there is always a choice at mealtimes and we have excellent feedback from residents about the meals at Franklin House. Of course, for whatever reason, if a resident would prefer something lighter as an alternative to the menu on the day, then this is their choice and they can request a special meal from our chef, who is happy to provide alternatives such as sandwiches if this is what they would like. Thank you again for your feedback, and of course please do contact the home manager or any other members of the senior team at the home if there is anything else we can help with now or in the future.

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Review from June T (Wife of Resident) published on 2 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The short contact we had with the home was really good. It was only for 6 weeks and then my husband passed away. The dealings we had with the home were very good.

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Review from T S (Daughter-in-law of Resident) published on 13 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am the daughter-in-law and every time I visited it was welcoming. Very clean, the food was really good and my Mother-in-law is very happy. So it must be good.
All I can say is well done.

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Review from P T (Daughter of Resident) published on 13 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was admitted to Franklin House after spending six weeks in another nursing/care home.
The staff, rooms and attention my father received were like a breath of fresh air and during the short time he was there, he improved enormously, doing things that he hasn't been able to do for a long time.
We can't thank Franklin House enough.

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Review from Terence M (Son of Resident) published on 4 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident of Franklin House for about 3 years now. She has dementia and is in a wheelchair. In my opinion the care that my mum receives is great. The staff are so friendly and understanding in an environment that can be difficult at times. The rooms
are very comfortable. The nursing care
is excellent and I am kept informed of any problems however small. There are regular entertainment and parties. Mum loves Fish and Chip Fridays.

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Review from Shelley S (Daughter of Resident) published on 1 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in Franklin House for just over 2 years and all of the family found the staff to be extremely caring and helpful. I have always found the care home to be clean, staff courteous and helpful with dietary requests.

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Review from S D (Daughter of Resident) published on 31 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was one of the hardest things in my life to move dad into a nursing home after struggling to care for him myself. The kindness, efficiency and professionalism of the staff team at F.H made me realise it was the best option for dad. What worked well was that all the staff smiled and welcomed dad and
all of his family and friends at all times. Dad was treated with warmth, sensitivity, patience and respect. It was evident that he felt safe and comfortable with all the staff and enjoyed the interaction, engagement and facilities. Thank you.

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Review from Audrey L (Resident) published on 31 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay was pleasant. Staff were kind.

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Review from Martin P (Son of Resident) published on 5 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first day my mum became a resident of Franklin House I was impressed with the professional and helpful attitude of the team. Above all else, a really caring approach and attitude has been evident - constisently. Also, when visiting my mum there was always a warm welcome - nothing was too much
trouble. All the team at Franklin House are a credit to their caring profession.

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Review from M P (Daughter-in-law of Resident) published on 5 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law has been looked after very well, treated with the respect she deserves. The staff seem kind and caring - she was known to them all. From cleaning staff, carers, all the way to management. Franklin House seems to be run extremely well in my opinion - very happy that they have looked
after my mum in law well.

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Review from David F (Husband of Resident) published on 9 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Although this home is good and some of the staff are very good, some would be better if they could speak and communicate in English, and responses to the call buzzer could be more quickly answered.

Reply from Hannah Lee, Marketing communications manager at Franklin House

We’re grateful for your feedback and are delighted with the positive comments and scores for the care and support we provide. We would also like to thank you for the constructive feedback and I understand that a member of the senior team has already been in touch to discuss this with you. I would like to assure you that when we recruit team members who are not native English speakers, we test levels of English and only take on team members that pass the high levels we require. Team members should also only be communicating in English when on duty – if you have heard instances where this is not the case then of course please do let us know and we will take this further. In regards to the call bell, a team member attends immediately when this is rung. If there are concerns in any resident’s ability to use the call bell, the resident is also checked on regularly (at least every hour). Thank you for taking the time to submit these comments and of course do let us know if you have anything else you’d like to raise and we’ll be more than happy to help.

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Review from Carolyn S (Daughter-in-law of Resident) published on 9 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

"Mum" only moved in for a few weeks before sadly passing away. Her move was due to her prior home closing. The staff at Franklin House were extremely positive and welcoming, despite her frailty and very complex medical needs on arrival, she settled in well. All our queries were answered and any minor
issues, TV signal in the room was not working and was fixed by the next visit. Very happy that mum spent her last days here, I wish she could have moved here sooner.

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Current Review Score: 9.8 (9.794)

Overview of Review Score

The Review Score of 9.8 (9.794) out of 10 for Franklin House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 38 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 38 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.794 for Franklin House is calculated as follows: ( (353 Excellents x 5) + (78 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 437 Ratings = 4.794

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Franklin House is based on 38 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 38 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Jun 2025

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (95)

Meet the Team (1)

Mathew

Mathew V Mathew

Job Title: Home Manager

Joined: 2001

I joined Care UK in 2001 from the teaching profession. I liked Care UK’s ethos and what the company had to offer. I’ve worked hard to get a good team around me – having a team I can trust makes my job a lot easier – and many of the residents’ relatives have been great in supporting us to get the home to where it is.


Day-to-day I love chatting to residents and listening to their stories, as well as finding out how we can make their daily lives even better.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Franklin House to verify any information. View our terms and conditions. Franklin House has an Enhanced Service - more info.