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I am very impressed with Franklin House. It is such a relief for me that my Mum is looked afterSharon W(Daughter of Resident/Service User)



I am very impressed with Franklin House. It is such a relief for me that my Mum is looked afterSharon W(Daughter of Resident/Service User)



Franklin House care home is a welcoming setting in West Drayton delivering dementia, nursing and respite care.
The modern, purpose-built home has a relaxed atmosphere, with light and airy rooms and large, secure gardens where residents can take a stroll or even lend a hand with the gardening. The home has themed spaces that are great for residents living with dementia, including a reminiscence room, music room and sewing room. The...
Care Provided by Franklin House
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 66 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Bariatric Care/Obesity
- Convalescent Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
for respite stays.
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house ‘pub’
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Franklin House for full pricing details and T&Cs.
Contact Franklin House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Mathew Mathew(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2013
Room Information
- Single Rooms (66)
- Single Rooms with ensuite Wet Room (66)
Franklin House Reviews (149)
Franklin House has a Review Score of 9.8 (9.849) out of 10, based on 45 reviews in the last 2 years.
Over all time Franklin House has 149 reviews.
The managers were very helpful in dealing with the transfer and the staff were very helpful in making sure he was comfortable. It didn't take very long for him to settle in and the care was total in all his needs. My dad always had a big smile whenever the staff went into check on him.
The staff were always very friendly and did their best to meet my mother's needs.
They were also good at keeping me informed as to how my mother was.
Franklin House care home is a wonderful place, very much a home from home. The staff are fantastic and very caring and got to know my mum extremely well, knowing and understanding all her little quirks and ways. Mum felt very comfortable there and was known for her smiling and her need to find company. The amazing staff always had kind words for her and I felt assured that she was being looked after at all times. I was always kept informed of what was happening and the staff were so approachable. I would like to thank everyone at Franklin House for their support both to my mother and my family during her two years at the home.
Our old friend was always looked after sympathetically by the staff. This was our consistent impression every time we visited. And as visitors, we were always made most welcome.
I have found the care is founded on compassion. Whenever I have visited or telephoned the courtesy is very good and warm.
Sadly my father needed end of life care and was only there for two weeks. The staff were so caring, thoughtful and made not only Dad's last couple of weeks comfortable but also put myself and my sister at ease. We can't thank the manager and the team enough.
My mother was transferred to Franklin House form hospital. She was 103 years old and had lost the will to live, but in the 2 1/2 week she was in Franklin House she received care, consideration and respect. We should like to thank most sincerely those involved in her care. I am unable to complete all the boxes below as they are outside our experience of her stay. Many thanks.
Excellent care and wonderful management and staff. A lovely environment for residents and equally pleasant for visitors.
Overall very pleasant home, staff friendly and caring. My sister is enjoying the food very much. No nasty aromas!
I feel Franklin House gave my aunt excellent care.
So happy my Brother in Law was in your care. We could not have asked for better.
The care and attention given to my brother was excellent. All the staff were so nice and caring.
Due to the excellent level of care our mother receives at Franklin House, the frequent hypo's (diabetes) infections and accidents, severe depression she suffered for decades, are no longer a concern. With 4-5 visits a week we see the consistency of care she gets. This has totally removed the burden of worry for my sisters and myself, that we had when she was at home, they are no longer a serious concern for us. We have got our lives back, and Mum is clean, well fed and is no longer morbidly obese. Please send me there if I go the same way.
My mum was a resident in Franklin House. from 2015-2018 within this time she was looked after extremely well. The staff were always there to help and update any information. I'm very happy with everything and would recommend Franklin House. The staff were always friendly and Franklin House was always calm and welcoming.
I have been very impressed with the care at FranklinHouse since my first visit. It is always clean and fresh smelling and the staff learn very quickly who you have come to visit. The staff are very kind and caring to resident sand appear to do the very best they can in challenging and difficult situations.
When first approached care home was pleased with the welcome and information received. The accommodation and everything about the home is excellent and well run and would recommend it wholehearted to anyone looking for care and kindness.
I was blown away by how kind they were and how comfortable and happy he was at Franklin House.
The staff I have come in contact with are all kind and helpful towards my Mother in the time she has been at Franklin House. I have also found the manager of the home very helpful and pleasant.
I visit about once per week an old friend who needs constant care. My visit lasts about 1 to 1 1/2 hours.
My aunt was a resident in Franklin House for the past three years. Previously her late husband was a resident. The staff are extremely friendly and helpful and always very pleasant to both residents and visitors. We were always very welcome to visit at all times. Care was very good. My aunt and her husband were happy there until their deaths. Thank you to all the team and well done to all.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 23 June 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (42) & Events (0)
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
- 29 May 2026
Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...
There are no upcoming events for Franklin House.
Accreditations
There are no accreditations posted yet for Franklin House.
Meet the Team (1)

I joined Care UK in 2001 from the teaching profession. I liked Care UK’s ethos and what the company had to offer. I’ve worked hard to get a good team around me – having a team I can trust makes my job a lot easier – and many of the residents’ relatives have been great in supporting us to get the home to where it is.
Day-to-day I love chatting to residents and listening to their stories, as well as finding out how we can make their daily lives even better.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Franklin House to verify any information. View our terms and conditions. Franklin House has an Enhanced Service -more info.