- UK Care Homes Search
- Care Homes in England
- Care Homes in London
- Care Homes in Hillingdon Borough
- Franklin House care home







Franklin House care home is a welcoming setting in West Drayton delivering dementia, nursing and respite care.
The modern, purpose-built home has a relaxed atmosphere, with light and airy rooms and large, secure gardens where residents can take a stroll or even lend a hand with the gardening. The home has themed spaces that are great for residents living with dementia, including a reminiscence room, music room and sewing room. The...
Franklin House care home is a welcoming setting in West Drayton delivering dementia, nursing and respite care.
The modern, purpose-built home has a relaxed atmosphere, with light and airy rooms and large, secure gardens where residents can take a stroll or even lend a hand with the gardening. The home has themed spaces that are great for residents living with dementia, including a reminiscence room, music room and sewing room. The home even has its own in-house pub and hair salon.
The friendly team enjoys getting to know each resident so they can tailor each care and lifestyle plan to the individual. All of the activities offered are based around residents' lifelong hobbies and the things they tell the team they like doing.
Care Provided by Franklin House
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 66 Service Users
Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Bariatric Care/Obesity
- Convalescent Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Contact Franklin House to confirm what's included and get a personalised quote:
Fees are subject to a pre-admission needs assessment which is required to fully understand the level of care and support required by each individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.
What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Franklin House for full pricing details and T&Cs.
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you choose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Tours
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Mathew Mathew (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2013
Room Information
- Single Rooms (66)
- Single Rooms with ensuite Wet Room (66)
Franklin House Reviews (154)
Franklin House has a Review Score of 9.8 (9.844) out of 10, based on 48 reviews in the last 2 years.
Over all time Franklin House has 154 reviews.
The team have been amazing. Very accommodating even for us as a family when we visit Dad.
Staff are very understanding and polite, any issues were always dealt with. The manager is always available and was always helpful and willing to listen.
Have...
The team have been amazing. Very accommodating even for us as a family when we visit Dad.
Staff are very understanding and polite, any issues were always dealt with. The manager is always available and was always helpful and willing to listen.
Have had lovely family events, my father who has now passed away this year, always felt at home with Franklin House.
Always a family atmosphere, very comfortable with staff, I really felt homely with this care home.
The staff were very helpful when we first came to this care home as a family. Overall, this is an excellent care home, staff lovely, sadly we are no longer attending due to my father passing this year.
We continue to connect with Franklin House.
It’s Dad's birthday on Monday... such a sad time.
Thank you Franklin House Team.
Franklin House when I visit my friend always seems very welcoming. My friend seems very well looked after and her room is kept nice with all our family photos around her. When I went in Dec 19, they were enjoying some lively entertainment. The carers and visitors were all enjoying the event.
Franklin House when I visit my friend always seems very welcoming. My friend seems very well looked after and her room is kept nice with all our family photos around her. When I went in Dec 19, they were enjoying some lively entertainment. The carers and visitors were all enjoying the event.
My mother has complex needs and can be difficult. The staff is very patient, caring, and very understanding. They carry out all my mother's needs with kindness and importantly friendship. It takes very special people to look after my mother and Franklin House is well staffed with them. I am...
My mother has complex needs and can be difficult. The staff is very patient, caring, and very understanding. They carry out all my mother's needs with kindness and importantly friendship. It takes very special people to look after my mother and Franklin House is well staffed with them. I am thankful my mother is very well looked after.
My mother was placed in Franklin House after her stroke and admission to the hospital. From day one, the staff gave her much care, kindness and continuing support that made her stay very comfortable. All the staff knew her, and my mother felt safe and cared for. On my visits, the staff made me feel...
I would like to express my gratitude to Franklin House for all your care and support to my mother.
I can't recommend this wonderful care home enough!! As a relative who lives far away, I had complete faith in the manager, nursing and care staff to look after all my cousin's complex care needs. They were excellent at informing me of any problems, and I found them very caring and gave me...
I have no hesitation in recommending this brilliant caring home to anyone looking for a high standard of care.
Mum ha slived in Franklin House for one year and has always been happy. The staff are kind and caring. On her 100th Birthday, they organised a wonderful party. There were music, party food and a large 100th Birthday cake. The Mayor attended and presented her card from the Queen
Mum ha slived in Franklin House for one year and has always been happy. The staff are kind and caring. On her 100th Birthday, they organised a wonderful party. There were music, party food and a large 100th Birthday cake. The Mayor attended and presented her card from the Queen
My mother was in Franklin House as part of an NHS 'step down' placement for nursing dementia. The home was very clean, the staff were very attentive and friendly and Mum was made very comfortable there and well looked after.
My mother was in Franklin House as part of an NHS 'step down' placement for nursing dementia. The home was very clean, the staff were very attentive and friendly and Mum was made very comfortable there and well looked after.
Very high standard of cleanliness. The staff are very polite, helpful and engage well with residents. Nice atmosphere.
Very high standard of cleanliness. The staff are very polite, helpful and engage well with residents. Nice atmosphere.
The home is well managed by the manager and the nurses on my mother's floor were kind, approachable and always well informed...
The home is well managed by the manager and the nurses on my mother's floor were kind, approachable and always well informed about her health.
She is not an easy person to care for due to her mental state, but the care she has received has transformed her.
She always looks clean and comfortable and is now joking with her...
She is not an easy person to care for due to her mental state, but the care she has received has transformed her.
She always looks clean and comfortable and is now joking with her care team.
Mom had dementia and was confined to bed. She was transferred from hosptial to Franklin House where they ensured that she was comfortable and content until her passing. I have nothing but praise for the management and staff of Franklin House.
Mom had dementia and was confined to bed. She was transferred from hosptial to Franklin House where they ensured that she was comfortable and content until her passing. I have nothing but praise for the management and staff of Franklin House.
Mother has praised all the staff and management and I will be a supporting mother all the way to permanent care as Franklin House is an excellent example of how care...
Mother has praised all the staff and management and I will be a supporting mother all the way to permanent care as Franklin House is an excellent example of how care home's should be.
Could do with...
Could do with an update on décor and furnishings but that's just cosmetic and have been told that it will be done soon.
The care given to my cousin by the staff at Franklin House was excellent. I would like to thank everyone and to say I would highly recommend this care home.
The care given to my cousin by the staff at Franklin House was excellent. I would like to thank everyone and to say I would highly recommend this care home.
My date was taken to Franklin House from hospital after no more treatment was possible he had multiple organ failure. The situation was explained to us and he was kept comfortable, he had dementia but the staff were patient and kind and he was kept comfortable. It was unfortunate that he died on a...
My date was taken to Franklin House from hospital after no more treatment was possible he had multiple organ failure. The situation was explained to us and he was kept comfortable, he had dementia but the staff were patient and kind and he was kept comfortable. It was unfortunate that he died on a Friday night quite suddenly and we had no information at first.
Always made very welcome by the staff.
Always made very welcome by the staff.
My auntie was in Franklin House for a short period of time as sadly she passed away. The care and attention she received was above expectations. The staff always advised the family of her condition, the medication/treatment she was receiving and always took time to engage with my auntie and us....
My auntie was in Franklin House for a short period of time as sadly she passed away. The care and attention she received was above expectations. The staff always advised the family of her condition, the medication/treatment she was receiving and always took time to engage with my auntie and us. They were very patient with my auntie as she was a very difficult patient. She was kept immaculately clean, her dressings were changed regularly and the staff persevered with feeding her and ensuring she was taking enough fluid. The staff were always very pleasant and no request was ever too much for them. No matter what time we visited we were always made welcome. My mother, at 92, used to visit with me but she didn't want to see her sister in the latter days but the staff always enquired after my mum and fully understood how mum felt. They have offered us to pop in for a cup of tea at any time too. I can't praise them all enough. A big thank you, everyone.
My aunt has now been a resident for one month. In this time we have found the staff to be friendly, courteous and professional. She is well cared for and happy in fact the best she has been for a long time. Thnks you Franklin House team.
My aunt has now been a resident for one month. In this time we have found the staff to be friendly, courteous and professional. She is well cared for and happy in fact the best she has been for a long time. Thnks you Franklin House team.
I felt immediately happy leaving him at Franklin House as he seemed relaxed and comfortable with his surroundings.
Lovely friendly, caring staff who understood his (at times) behavioural needs.
For this, I can...
I felt immediately happy leaving him at Franklin House as he seemed relaxed and comfortable with his surroundings.
Lovely friendly, caring staff who understood his (at times) behavioural needs.
For this, I can only give my enormous thanks to all.
When my time comes for this type of help I would consider myself fortunate to end up at Franklin House.
When my time comes for this type of help I would consider myself fortunate to end up at Franklin House.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 23 June 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (39) & Events (0)
- 27 Oct 2026
A Care UK colleague has raised £310 for PTSD UK after organising a bake sale at the provider's Colchester based Support Centre, with the total boosted through Care UK's matched...
- 27 Oct 2026
A Care UK colleague took to the skies to raise money for Parkinson’s UK after being inspired by a resident’s determination to make a difference. Shahvez Tauqir, Customer Relations Manager...
- 27 Oct 2026
A mother and daughter from a Care UK care home laced up their walking boots and trekked almost 100 miles across the Scottish Highlands to raise thousands of pounds for...
There are no upcoming events for Franklin House.
Accreditations
There are no accreditations posted yet for Franklin House.
Meet the Team (1)

I joined Care UK in 2001 from the teaching profession. I liked Care UK’s ethos and what the company had to offer. I’ve worked hard to get a good team...
I joined Care UK in 2001 from the teaching profession. I liked Care UK’s ethos and what the company had to offer. I’ve worked hard to get a good team around me – having a team I can trust makes my job a lot easier – and many of the residents’ relatives have been great in supporting us to get the home to where it is.
Day-to-day I love chatting to residents and listening to their stories, as well as finding out how we can make their daily lives even better.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Franklin House to verify any information. View our terms and conditions. Franklin House has an Enhanced Service -what an Enhanced Service includes.