Franklin House

The Green, Swan Road, West Drayton UB7 7PW
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9.8 135 Reviews
  • Franklin House, West Drayton
Franklin House care home is a welcoming setting in West Drayton delivering dementia, nursing and respite care.

The modern, purpose-built home has a relaxed atmosphere, with light and airy rooms and large, secure gardens where residents can take a stroll or even lend a hand with the gardening. The home has themed spaces that are great for residents living with dementia, including a reminiscence room, music room and sewing room. The home even has its own in-house pub and hair salon.

The friendly team enjoys getting to know each resident so they can tailor each care and lifestyle plan to the individual. All of the activities offered are based around residents' lifelong hobbies and the things they tell the team they like doing.
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Care Provided by Franklin House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Nursing Care: from £1936
  • Self-Funded Nursing Dementia Care: from £2031
  • RESPITE Self-Funded Nursing Care: from £1936
  • RESPITE Self-Funded Nursing Dementia Care: from £2031

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
for respite stays.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house ‘pub’
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Franklin House to find out the exact price for your requirements.

Contact Franklin House to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Franklin House to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Mathew Mathew (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2013

Room Information

  • Single Rooms (66)
  • Single Rooms with Ensuite Wet Room (66)

Franklin House Reviews (135)

9.8

Franklin House has a Review Score of 9.8 (9.815) out of 10, based on 39 reviews in the last 2 years.
Over all time Franklin House has 135 reviews.

Overall Experience
  • 100
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Date Published
  • 135
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Reviewer Connection to Franklin House
  • 48
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Total of 135, showing 81-100
Review from Zahid U (Son of Resident) published on 9 July 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Great service. At a time of stress and worry the manager and the team are kind and helpful.
When my time comes for this type of help I would consider myself fortunate to end up at Franklin House.
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Review from Gillian F (Sister of Resident) published on 9 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother was in the final stages of suffering from Leukaemia and was admitted to Franklin House so that he could pass away in peace and with dignity. From the moment he arrived, he was treated like someone very special. His every need was met with love and compassion. Sadly, he was only there for
a few hours but it was as though the staff had known him all his life and that they were welcoming him home. I will never forget their kindness, not only to him but to me and my family. Thank you so much.
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Review from Moira S (Daughter of Resident) published on 3 July 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This is my third time I have used Franklin House to provide respite care for my mother.
The care that is provided is exceptional and the staff go beyond special care. I know I can go away with the knowledge that my mum will be totally cared for.
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Review from Rita E (Wife of Resident) published on 3 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was in Franklin House for a very short time but we were overwhelmed by the love and care he received and how we were treated with such care and understanding.
Such a beautiful, well run home with wonderful staff all of which allowed my husband to pass away peacefully with a smile on his
face.
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Review from M N (Daughter of Resident) published on 1 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very concerned as this was the first time my dad was gong in for respite care, but I felt from the initial assessment, right through to picking dad up, at ease. Found the staff very friendly, caring and helpful and understanding of dad's needs.
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Review from I G (Son of Resident) published on 13 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother was taken in by Franklin House at very short notice due to having a fall. From our first interaction during Mum's assessment for care until her final days, I found everyone at Franklin House to be professional, respectful and totally focussed on my mother's care needs. She welcomed their interactions
and in her eight short weeks made many friends amongst the staff.
The care and support I received after Mum's death was exemplary and continues still.
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Review from Robin G (Son of Resident) published on 1 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When my father was taken into the nursery home, everything was explained to us in great detail. He was taken in from hospital around September 2018.
The managers were very helpful in dealing with the transfer and the staff were very helpful in making sure he was comfortable. It didn't take very long
for him to settle in and the care was total in all his needs. My dad always had a big smile whenever the staff went into check on him.
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Review from I M (Son of Resident) published on 29 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Having seen other care homes, this one was much more like being in a normal house with ornaments and pictures on the wall.
The staff were always very friendly and did their best to meet my mother's needs.
They were also good at keeping me informed as to how my mother was.
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Review from Glenda O (Daughter of Resident) published on 13 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Franklin House care home is a wonderful place, very much a home from home. The staff are fantastic and very caring and got to know my mum extremely well, knowing and understanding all her little quirks and ways. Mum felt very comfortable there and was known for her smiling and her need to find company.
The amazing staff always had kind words for her and I felt assured that she was being looked after at all times. I was always kept informed of what was happening and the staff were so approachable. I would like to thank everyone at Franklin House for their support both to my mother and my family during her two years at the home.
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Review from Michael B (Friend of Resident) published on 15 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our old friend was always looked after sympathetically by the staff. This was our consistent impression every time we visited. And as visitors, we were always made most welcome.
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Review from Anne B (Friend of Resident) published on 15 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the care is founded on compassion. Whenever I have visited or telephoned the courtesy is very good and warm.
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Review from L E (Daughter of Resident) published on 12 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Sadly my father needed end of life care and was only there for two weeks. The staff were so caring, thoughtful and made not only Dad's last couple of weeks comfortable but also put myself and my sister at ease. We can't thank the manager and the team enough.
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Review from K M (Son of Resident) published on 8 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was transferred to Franklin House form hospital. She was 103 years old and had lost the will to live, but in the 2 1/2 week she was in Franklin House she received care, consideration and respect. We should like to thank most sincerely those involved in her care. I am unable to complete all
the boxes below as they are outside our experience of her stay. Many thanks.
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Review from R M (Son of Resident) published on 29 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care and wonderful management and staff. A lovely environment for residents and equally pleasant for visitors.
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Review from Ros O (Sister of Resident) published on 7 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall very pleasant home, staff friendly and caring. My sister is enjoying the food very much. No nasty aromas!
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Review from Kathleen D (Niece of Resident) published on 25 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I feel Franklin House gave my aunt excellent care.
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Review from A G (Sister-in-law of Resident) published on 2 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
So happy my Brother in Law was in your care. We could not have asked for better.
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Review from Michael G (Brother of Resident) published on 27 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and attention given to my brother was excellent. All the staff were so nice and caring.
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Review from Terry W (Son of Resident) published on 13 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Due to the excellent level of care our mother receives at Franklin House, the frequent hypo's (diabetes) infections and accidents, severe depression she suffered for decades, are no longer a concern. With 4-5 visits a week we see the consistency of care she gets. This has totally removed the burden
of worry for my sisters and myself, that we had when she was at home, they are no longer a serious concern for us. We have got our lives back, and Mum is clean, well fed and is no longer morbidly obese. Please send me there if I go the same way.
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Review from John H (Son of Resident) published on 13 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was a resident in Franklin House. from 2015-2018 within this time she was looked after extremely well. The staff were always there to help and update any information. I'm very happy with everything and would recommend Franklin House. The staff were always friendly and Franklin House was always
calm and welcoming.
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Current Review Score: 9.8 (9.815)

Overview of Review Score

The Review Score of 9.8 (9.815) out of 10 for Franklin House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 39 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.815 for Franklin House is calculated as follows: ( (370 Excellents x 5) + (73 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 448 Ratings = 4.815
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Franklin House is based on 39 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 39 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Jun 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (100)

Meet the Team (1)

Mathew

Mathew V Mathew

Job Title: Home Manager Joined: 2001

I joined Care UK in 2001 from the teaching profession. I liked Care UK’s ethos and what the company had to offer. I’ve worked hard to get a good team around me – having a team I can trust makes my job a lot easier – and many of the residents’ relatives have been great in supporting us to get the home to where it is.


Day-to-day I love chatting to residents and listening to their stories, as well as finding out how we can make their daily lives even better.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Franklin House to verify any information. View our terms and conditions. Franklin House has an Enhanced Service - more info.