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- Franklin House care home

I am very impressed with Franklin House. It is such a relief for me that my Mum is looked afterSharon W(Daughter of Resident/Service User)



I am very impressed with Franklin House. It is such a relief for me that my Mum is looked afterSharon W(Daughter of Resident/Service User)



Franklin House care home is a welcoming setting in West Drayton delivering dementia, nursing and respite care.
The modern, purpose-built home has a relaxed atmosphere, with light and airy rooms and large, secure gardens where residents can take a stroll or even lend a hand with the gardening. The home has themed spaces that are great for residents living with dementia, including a reminiscence room, music room and sewing room. The...
Care Provided by Franklin House
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 66 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Bariatric Care/Obesity
- Convalescent Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
for respite stays.
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house ‘pub’
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Franklin House for full pricing details and T&Cs.
Contact Franklin House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Mathew Mathew(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2013
Room Information
- Single Rooms (66)
- Single Rooms with ensuite Wet Room (66)
Franklin House Reviews (149)
Franklin House has a Review Score of 9.8 (9.849) out of 10, based on 45 reviews in the last 2 years.
Over all time Franklin House has 149 reviews.
My mum and dad both stayed here in their last chapter of life, and honestly so happy they did as all the staff are brilliant and vary caring with a nice homely feel, and couldn't of been in better hands. My mum stayed here first so when it was dads turn it was the only choice for us.
Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks, the Care UK team
The accepted and looked after my dad for the last two weeks of his life.
They were aware he was on 'End of Life' care in hospital but were still happy to look after him. As you can imagine, emotions were extremely high with myself and my family.
We were supported to the highest level. Dad received the absolute best care and was treated with the upmost kindness, respect and dignity. They looked after us so much as well. We were welcome any time of the day and night to sit with dad. We were offered kind words, hugs, tea, coffee and biscuits. We were even offered meals. 6 x years ago they looked after my mum too and the care was of the same level. Can't thank them all enough.
Thank you very much for taking the time to leave us feedback about your experience.We're pleased to hear that the home and staff were able to help and support you at such a difficult time. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.Many thanks, the Care UK team
Franklin House is a well-managed care home with loving and hard-working staff. Our personal observation and experience are that they consistently provide great and attentive care to all residents all the time. In addition, they provide comprehensive daily activities programmes to promote/encourage residents' engagements which are enjoyed by all. We especially appreciate the manager for his management leadership and one particular member of staff for coordinating the care assistant teams to work so effectively and harmoniously. All the nurses are wonderful and caring and so are the care assistants. Thank you!
Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks, the Care UK team
This was my first time to visit my father in Franklin House and I was so delighted to see how happy and settled he was there, the staff that I came in contact with were so pleasant, friendly and helpful, to see my dad so happy and content there makes life easier for me as I live outside the UK.
Franklin House cared for my uncle for just over a year, he received such remarkable care. All the staff were excellent, compassionate and very caring to his needs. I was regularly called with updates on his wellbeing
Outstanding care and services! Wonderful team from cleaners to management - everyone gives 100% and more! So much kindness and compassion - lots of entertainment to keep everyone busy and motivated. Couldn't recommend this beautiful place highly enough! My father was lucky enough to be there for almost 3 years and died peacefully with a night nurse comforting him! Thank you Franklin House, for making our hardest decision, the best decision we made!
From day one the staff at the home have been amazing so friendly, very helpful and always there if we need anything, they keep us updated they just go above and beyond, we couldn’t be happier that my aunt is now staying here best decision ever and it’s all down to Franklin House staff. We highly recommend and will forever be grateful. The home has so much going on, it's clean tidy the food is great and what they do for the residents is unreal they really do care and all staff have a heart of gold.
Thank you all so much for being the best.
Our dad was a long-term resident of Franklin House for nearly 3 years, he lived living there, calling it 'his hotel'. The staff could not have done more for Dad, they are beyond brilliant. The overall care was exemplary. The events and days out Dad had kept his days interesting and varied. In my opinion, no home could have bettered Franklin House. Thank you all for caring so much.
The staff at Franklin House are over and above amazing. The care and kindness that they showed to my grandad was fantastic and we will forever be grateful to them. Thank you to all of the staff for their care, compassion, professionalism and love.
I see Mum every day and when I go into her room she always looks comfortable, clean and fresh. The atmosphere across the whole building is homely and friendly. At a very stressful time, this all makes things that little bit easier to cope with.
We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time.
Many thanks, the Care UK team
We would like to show our appreciation to all the staff, who worked so hard to give my mum the nursing care she required during her stay. Mum told me she knew how lucky she was to be there. Her illness never allowed her to be involved in all that was going on, but she did attend the garden party, they where amazing, we were so lucky to be involved, all the family cannot thank the home manager and the deputy manager enough, from the warm welcome on reception to the 24 hour nursing care the home provided. Thank you very much.
The staff are caring and know the residents.
I enjoyed reading the newspaper.
Articles are displayed on the corridors.
It was good to see photos displayed in the room.
The management, nurses and the whole care team at Franklin House are all first class. My aunt was only a resident for about five weeks but everything was done to try and control her pain, following a fall at home, and ensure she was as comfortable as possible.
I have a close friend residing in Franklin House. Visiting, over the last six months since she arrived there, has only ever been a wonderfully positive experience. I am so happy with her care that I would much prefer her to stay there than move to a care home that would be nearer for me to get to. Today my friend was taken to a local garden centre and told me all about it for half an hour without taking a breath. This has been such a tonic for her. I have found that Franklin House is a very special place with exceptional members of staff under the wonderful management who does a great job of keeping his staff happy as well as the blessed residents.
Excellent home for my mother with Alzheimer’s. Staff take the time to get to know the resident's likes and dislikes, and interact with them frequently. Staff are kind. Rooms are spacious and clean, great menu with choices for residents. Annual BBQ, Christmas parties and birthdays celebrated with family involved. GP, physiotherapist and hairdresser visit weekly. In-house activities take place twice a day, with occasional trips. Great garden, on-site parking. Only downside is the communication between staff can sometimes be disjointed, and gaining entry into the building for family can take up to 20 minutes as the door has to be released by staff member. These are minor compared to the quality of care.
Thank you very much for taking the time to write a review for Franklin House – we really appreciate your feedback and wonderful comments about the care, environment, food and activities at the home. We understand your concerns around access to the building and hope you understand that for...
From when we first visited Franklin House Care Home to make enquiries about Dad going into full-time care, from the manager to all the staff, have been so helpful, happy and nothing is too much trouble. The care they give my dad is with great respect, dignity and care as he is bed-bound.
Clients can come and go with friends.
All the way through, at every single level, everybody shows kindness. We are impressed by their devotion to their role, to the rest of their team and to all those in their care.
The nursing staff are organised and efficient. Their strong and successful partnership working across agencies is evident from my meetings with healthcare professionals who visit Dad. The nurses keep track of what is discussed and follow the guidance.
The manager and his deputy operate an 'open door' policy. They listen to and respond to any concerns in a timely manner. They strive to maintain high standards and pay attention to detail.
The chef creates thoughtful menus across the seasons and Dad is motivated to eat breakfast, lunch and supper.
My father spent the last 9 months of his life at Franklin House. He was very appreciative of the care the staff gave him and the friendly nature in the way they chatted with him. Also very impressed by the way the staff greeted visitors.
We are delighted to hear that your family were happy with the care provided.
At Franklin House Care Home and Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Franklin House is an excellent care home with kind and patient staff. My father has been a resident for 3 months after falling and being left unable to live independently. The Management team and staff ensure a safe, friendly, and hygienic environment. The residents are cared for with compassion, kindness, patience, and dignity. There are regular activities offered to all residents. Families are invited to events such as the summer barbeque and open day, which bring great joy. My father loves to spend time in the lovely garden when it is sunny outside. He enjoys the outdoor events in particular. When he returns from a hospital appointment, the care team always welcome him with a nice cup of tea! It is an inclusive environment respectful of the diverse cultures the residents are from. I would recommend the home to any loved one who needs this type of care.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 23 June 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (42) & Events (0)
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
- 29 May 2026
Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...
There are no upcoming events for Franklin House.
Accreditations
There are no accreditations posted yet for Franklin House.
Meet the Team (1)

I joined Care UK in 2001 from the teaching profession. I liked Care UK’s ethos and what the company had to offer. I’ve worked hard to get a good team around me – having a team I can trust makes my job a lot easier – and many of the residents’ relatives have been great in supporting us to get the home to where it is.
Day-to-day I love chatting to residents and listening to their stories, as well as finding out how we can make their daily lives even better.
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