Franklin House

The Green, Swan Road, West Drayton UB7 7PW
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9.8 145 Reviews
  • Franklin House, West Drayton
Franklin House care home is a welcoming setting in West Drayton delivering dementia, nursing and respite care.

The modern, purpose-built home has a relaxed atmosphere, with light and airy rooms and large, secure gardens where residents can take a stroll or even lend a hand with the gardening. The home has themed spaces that are great for residents living with dementia, including a reminiscence room, music room and sewing room. The home even has its own in-house pub and hair salon.

The friendly team enjoys getting to know each resident so they can tailor each care and lifestyle plan to the individual. All of the activities offered are based around residents' lifelong hobbies and the things they tell the team they like doing.
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Care Provided by Franklin House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Nursing Care: from £1936
  • Self-Funded Nursing Dementia Care: from £2031
  • RESPITE Self-Funded Nursing Care: from £1936
  • RESPITE Self-Funded Nursing Dementia Care: from £2031

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
for respite stays.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house ‘pub’
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Franklin House to find out the exact price for your requirements.

Contact Franklin House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Franklin House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Mathew Mathew (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2013

Room Information

  • Single Rooms (66)
  • Single Rooms with Ensuite Wet Room (66)

Franklin House Reviews (145)

9.8

Franklin House has a Review Score of 9.8 (9.846) out of 10, based on 45 reviews in the last 2 years.
Over all time Franklin House has 145 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Franklin House
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Total of 145, showing 41-60
Review from D B (Niece of Resident) published on 30 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Franklin House cared for my uncle for just over a year, he received such remarkable care. All the staff were excellent, compassionate and very caring to his needs. I was regularly called with updates on his wellbeing
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Review from Angela H (Daughter of Resident) published on 1 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Outstanding care and services! Wonderful team from cleaners to management - everyone gives 100% and more! So much kindness and compassion - lots of entertainment to keep everyone busy and motivated. Couldn't recommend this beautiful place highly enough! My father was lucky enough to be there for almost
3 years and died peacefully with a night nurse comforting him! Thank you Franklin House, for making our hardest decision, the best decision we made!
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Review from R T (Niece of Resident) published on 26 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My great-aunt moved into the home back in September, we were very worried as we didn’t know what to expect and how she would react to being in the home. She is 91 and was no longer safe at home by herself.
From day one the staff at the home have been amazing so friendly, very helpful and always there
if we need anything, they keep us updated they just go above and beyond, we couldn’t be happier that my aunt is now staying here best decision ever and it’s all down to Franklin House staff. We highly recommend and will forever be grateful. The home has so much going on, it's clean tidy the food is great and what they do for the residents is unreal they really do care and all staff have a heart of gold.
Thank you all so much for being the best.
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Review from Peter O (Son of Resident) published on 25 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our dad was a long-term resident of Franklin House for nearly 3 years, he lived living there, calling it 'his hotel'. The staff could not have done more for Dad, they are beyond brilliant. The overall care was exemplary. The events and days out Dad had kept his days interesting and varied. In my opinion,
no home could have bettered Franklin House. Thank you all for caring so much.
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Review from Siobhan O (Granddaughter of Resident) published on 24 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Franklin House are over and above amazing. The care and kindness that they showed to my grandad was fantastic and we will forever be grateful to them. Thank you to all of the staff for their care, compassion, professionalism and love.
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Review from Joanne P (Daughter of Resident) published on 8 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been in Franklin House for a week and is having nursing care. Franklin House, the manager, and all the staff are truly amazing. Mum is so well cared for and I am so grateful that she is being looked after by such a professional, caring team of people. Not only caring with Mum but also making
sure I am okay, popping in regularly while I am visiting to see if I need anything or need assistance. They always have time if I have any questions or need a chat.
I see Mum every day and when I go into her room she always looks comfortable, clean and fresh. The atmosphere across the whole building is homely and friendly. At a very stressful time, this all makes things that little bit easier to cope with.
Reply from Fiona Madder, Reviews Team at Franklin HouseThank you very much for taking the time to leave us feedback about your experience.
We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time.
Many thanks, the Care UK team
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Review from Alan S (Son of Resident) published on 10 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We would like to show our appreciation to all the staff, who worked so hard to give my mum the nursing care she required during her stay. Mum told me she knew how lucky she was to be there. Her illness never allowed her to be involved in all that was going on, but she did attend the garden party, they
where amazing, we were so lucky to be involved, all the family cannot thank the home manager and the deputy manager enough, from the warm welcome on reception to the 24 hour nursing care the home provided. Thank you very much.
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Review from William S (Brother of Resident) published on 5 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very welcoming, friendly and helpful.
The staff are caring and know the residents.
I enjoyed reading the newspaper.
Articles are displayed on the corridors.
It was good to see photos displayed in the room.
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Review from Michael C (Nephew of Resident) published on 21 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The management, nurses and the whole care team at Franklin House are all first class. My aunt was only a resident for about five weeks but everything was done to try and control her pain, following a fall at home, and ensure she was as comfortable as possible.
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Review from Gaynor D (Friend of Resident) published on 12 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have a close friend residing in Franklin House. Visiting, over the last six months since she arrived there, has only ever been a wonderfully positive experience. I am so happy with her care that I would much prefer her to stay there than move to a care home that would be nearer for me to get to. Today
my friend was taken to a local garden centre and told me all about it for half an hour without taking a breath. This has been such a tonic for her. I have found that Franklin House is a very special place with exceptional members of staff under the wonderful management who does a great job of keeping his staff happy as well as the blessed residents.
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Review from S D (Daughter of Resident) published on 31 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent home for my mother with Alzheimer’s. Staff take the time to get to know the resident's likes and dislikes, and interact with them frequently. Staff are kind. Rooms are spacious and clean, great menu with choices for residents. Annual BBQ, Christmas parties and birthdays celebrated with family
involved. GP, physiotherapist and hairdresser visit weekly. In-house activities take place twice a day, with occasional trips. Great garden, on-site parking. Only downside is the communication between staff can sometimes be disjointed, and gaining entry into the building for family can take up to 20 minutes as the door has to be released by staff member. These are minor compared to the quality of care.
Reply from Samantha Debenham, Reviews Team at Franklin HouseThank you very much for taking the time to write a review for Franklin House – we really appreciate your feedback and wonderful comments about the care, environment, food and activities at the home. We understand your concerns around access to the building and hope you understand that for residents’ safety we cannot provide entry codes to visitors. During closed office hours our team will endeavour to be more prompt in providing access but please be aware that during meal times many members of the team will be assisting and supporting residents in the dining room, and we would encourage you to please give the home a call should the bell not be answered for any reason. If you would like to discuss your concerns further, please don’t hesitate to speak to the home manager directly.
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Review from Glenda W (Daughter of Resident) published on 30 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
From when we first visited Franklin House Care Home to make enquiries about Dad going into full-time care, from the manager to all the staff, have been so helpful, happy and nothing is too much trouble. The care they give my dad is with great respect, dignity and care as he is bed-bound.
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Review from Julie T (Friend of Resident) published on 13 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff go about and beyond for clients, friendly, clean, helpful staff. Rooms are clean and catered for the individual. There are always staff doing activities when I arrived.
Clients can come and go with friends.
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Review from K W (Daughter of Resident) published on 18 September 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
With kindness, empathy and compassion, the team at Franklin House Care Home made Dad's transition to a residential home a less daunting experience - for him as well as our family.
All the way through, at every single level, everybody shows kindness. We are impressed by their devotion to their role,
to the rest of their team and to all those in their care.
The nursing staff are organised and efficient. Their strong and successful partnership working across agencies is evident from my meetings with healthcare professionals who visit Dad. The nurses keep track of what is discussed and follow the guidance.
The manager and his deputy operate an 'open door' policy. They listen to and respond to any concerns in a timely manner. They strive to maintain high standards and pay attention to detail.
The chef creates thoughtful menus across the seasons and Dad is motivated to eat breakfast, lunch and supper.
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Review from R N (Son of Resident) published on 24 July 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father spent the last 9 months of his life at Franklin House. He was very appreciative of the care the staff gave him and the friendly nature in the way they chatted with him. Also very impressed by the way the staff greeted visitors.
Reply from Fiona Madder, Reviews Team at Franklin HouseThank you very much for taking the time to leave us feedback about your experience.
We are delighted to hear that your family were happy with the care provided.
At Franklin House Care Home and Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
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Review from Aisha Y (Daughter of Resident) published on 21 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Franklin House is an excellent care home with kind and patient staff. My father has been a resident for 3 months after falling and being left unable to live independently. The Management team and staff ensure a safe, friendly, and hygienic environment. The residents are cared for with compassion, kindness,
patience, and dignity. There are regular activities offered to all residents. Families are invited to events such as the summer barbeque and open day, which bring great joy. My father loves to spend time in the lovely garden when it is sunny outside. He enjoys the outdoor events in particular. When he returns from a hospital appointment, the care team always welcome him with a nice cup of tea! It is an inclusive environment respectful of the diverse cultures the residents are from. I would recommend the home to any loved one who needs this type of care.
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Review from N B (Son of Resident) published on 3 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident at the home for just over 2 years, after being in hospital and not being able to return home due to her inability to care for herself. All the staff at Franklin House were amazing with Mum and cared for her with compassion, understanding and gentleness. I cannot fault Franklin
House one bit, the premises and services were always well organised and clean. I would recommend the home to any friends or relatives, should they need this type of caring.
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Review from C C (Daughter of Resident) published on 29 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Franklin House is a wonderful care home with very caring staff. Mum has been a resident for 6 years now and has been looked after wonderfully. I am kept updated with Mum’s health issues and the staff are happy to talk when I visit. The meals look good and cold drinks and cups of tea are always available.
Mum chooses to stay in her room now although used to visit the lounge, where the staff keep the residents entertained with games, crafts and visiting entertainers. A bird feeder was put outside Mum’s window for her so she can watch the birds feeding. It is so good to know that Mum is living in a safe, caring and friendly care home. Thank you to the manager and the whole team.
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Review from M W (Daughter of Resident) published on 9 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Really happy with the care and kindness my mum gets at Franklin House.
The place is tidy and organised and all staff are extremely friendly.
Mum seems happy and settled. There is always somebody to talk to if you have any concerns.
Thank you.
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Review from L B (Son of Resident) published on 8 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
No complaints. Pleased and grateful for the care my mother continually receives. My sister and I are so pleased that our mum is in Franklin House. The staff are superb carers and the manager approachable. We have no worries about Mum.
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Current Review Score: 9.8 (9.846)

Overview of Review Score

The Review Score of 9.8 (9.846) out of 10 for Franklin House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 45 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 45 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.846 for Franklin House is calculated as follows: ( (442 Excellents x 5) + (72 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 518 Ratings = 4.846
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Franklin House is based on 45 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 45 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Jun 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (110)

Meet the Team (1)

Mathew

Mathew V Mathew

Job Title: Home Manager Joined: 2001

I joined Care UK in 2001 from the teaching profession. I liked Care UK’s ethos and what the company had to offer. I’ve worked hard to get a good team around me – having a team I can trust makes my job a lot easier – and many of the residents’ relatives have been great in supporting us to get the home to where it is.


Day-to-day I love chatting to residents and listening to their stories, as well as finding out how we can make their daily lives even better.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Franklin House to verify any information. View our terms and conditions. Franklin House has an Enhanced Service - more info.