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- Franklin House care home

I am very impressed with Franklin House. It is such a relief for me that my Mum is looked afterSharon W(Daughter of Resident/Service User)



I am very impressed with Franklin House. It is such a relief for me that my Mum is looked afterSharon W(Daughter of Resident/Service User)



Franklin House care home is a welcoming setting in West Drayton delivering dementia, nursing and respite care.
The modern, purpose-built home has a relaxed atmosphere, with light and airy rooms and large, secure gardens where residents can take a stroll or even lend a hand with the gardening. The home has themed spaces that are great for residents living with dementia, including a reminiscence room, music room and sewing room. The...
Care Provided by Franklin House
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 66 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Bariatric Care/Obesity
- Convalescent Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
for respite stays.
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house ‘pub’
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Franklin House for full pricing details and T&Cs.
Contact Franklin House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Mathew Mathew(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2013
Room Information
- Single Rooms (66)
- Single Rooms with ensuite Wet Room (66)
Franklin House Reviews (149)
Franklin House has a Review Score of 9.8 (9.849) out of 10, based on 45 reviews in the last 2 years.
Over all time Franklin House has 149 reviews.
We know Mum can be difficult at times due to her dementia , but staff always take the time to comfort her & are patient with her .
The leadership is strong and reflects in the staffs dedication to provide exceptional care.
We are so happy to have found
Franklin house Nursing/Care home & highly recommend it to anyone looking for excellent care.
We thank you for giving us peace of mind & treating my dearest Mum with care & respect.
Big heartfelt thanks to all the team .
The rooms are lovely very tidy, the beds are forever being changed and mum is always spotless. The gardens and common rooms are very well kept in-fact it seems more like a hotel than a care home it even has its own bar. There is plenty to keep the residents busy as there are lots of classes and entertainment ( they even have seated yoga) every fortnight there is a hairdresser on site also a chiropodist.
The food is of a very high standard with a couple of choices. My only regret is mum didn't go there earlier and reap the benefits.
My father into Franklin House in June 2025 following an extended stay in hospital, when it was decided that he could no longer cope at home alone. We reviewed many homes and having visited Franklin House decided this would be the best one for him. The service the staff have provided is amazing, they are always friendly and caring to both residents and families.
Everyone has been so amazing and very supportive especially as dad was very worried but I am so thankful for the nurses and carers .
Mum was a resident of Franklin house for over 2 years after her release from hospital after breaking her hip in a fall at home. Mum suffered from a number of conditions including Dementia, heart related issues, and being frail which meant she needed assistance with her movement, bathroom, bathing and later on feeding. As difficult a time as this was for mum, she was always treated with respect and dignity throughout her stay.
I believe Franklin worked hard to make mum as comfortable as possible during her stay with them, with one in particular, her carer who formed a bond of trust and friendship with mum which helped her greatly. Franklin house itself was always clean and tidy if a little tired in places, but this has recently been improved with new carpets and paint throughout, bringing it back up to date.
He received good care with dignity and compassion from the care team. They were also very good at keeping me updated of any changes. The management team were helpful and respectful towards the family during a difficult time. The home was clean and seemed well run. Unfortunately, my husband was too unwell to join in the many activities the home offered.
Thank you very much for taking the time to leave us feedback about your experience.
At Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
The Manager and his team cared for my Dad in his final few months with great care, compassion and dignity. I can recommend Franklin House to anyone looking for palliative care for a loved one. Thank you to all the staff for looking after my Dad.
We were no longer able to assist out mother after she had hip operation. She sometimes forgets that she cannot walk.
Franklin House has met all the needs that my mum requires. She is very happy there and likes to join in activities when she can. She eats a lot better now, and her personal hygiene is far better than when living on her own at home. She enjoys having company.
Great place for my mother with Alzheimer's. Good facilities, caring staff. Trips are organised, games are played and entertainers visit. Annual BBQ with relatives. Cultural days are held. Nice garden. Chiropodist and hairdressing service. "Pub" for family parties
The care home is good, they cater to residents' needs and are very friendly. The Manager who runs the home is great very friendly and approachable and always has time for you. One of the nurses is great she is one of the best there, always knows what's happening and gives great updates and help even when busy. All the care staff are great.
Care that my Grandmother has recieved has been great. Shes enjoys a great choice of food and is always offered plenty of fluids. She always looks clean and tidy when we are visiting and the staff and always welcoming to family
She has build very good relationships with care staff.
I find the staff really friendly always a smile on their faces and really help the residents with their needs the garden always well maintained overall I couldn't be happier with service they all provide
The staff all take care to get to know my mum as an individual and meet all of her care needs. As her needs change with her dementia, the home and its staff adapt to provide her with the best possible life, always putting her needs first.
The activities that are held regularly, trips out to the local farm, theatre etc and in-home activities ensure that she remains involved and gets the vital stimulation that dementia sufferers need. Even the beautiful garden around the home is great to stroll around in the summer with the different plants, trees, veg patch and even a couple of resident rabbits!
The management take an active interest in all their residents and are approachable and available when needed. Their clear communication style and engagement with resident's family members ensures that I have an active involvement in my mum's care.
I visit a friend in this care home, residents are looked after and kept looking clean and tidy. The carers are very good in all situations. the home is spacious and decorated nicely, the table clothes and flowers on the meal tables make it homely .
My darling Wife has resided in Franklin House since 17th February 2025,i am delighted that she is cared for so well,the management have put together a wonderful team who are so attentive 24/7,nothing is too much trouble,nutrition,hygiene and communication are highly commendable from start to finish..I can not rate them highly enough...Thank you.
The team have a very strong bond with the residents & each other.
The turnover of staff is very low & I think this helps as they are a happy close knit team & they get to know the residents very well.
Franklin House is a lovely care home. Mum has been here for several years now and is well cared for, which is a great comfort to us as a family. Although mum chooses to stay in her room, there is always an activity taking place or an entertainer in the lounge to entertain the residents. They also hold a summer bbq and a Christmas party. The staff are very friendly and welcoming and always offer me a cup of tea when I visit. The reception area is regularly decorated to celebrate the relevant season/festival and the staff on the desk are lovely.The home is clean and has recently been redecorated on the ground floor. I am very happy mum is cared for at Franklin House.
My wife and I are extremely happy with the care my mum is receiving in Franklin House. My mum is being looked after with much love and care and cannot fault the efforts all the staff on making her feel safe and happy. The home is very clean and very well maintained and always decorated nicely with all the yearly festivals. The whole staff team, from management to the cleaning staff are all so friendly and helpful the minute you walk into their building. Everyone has a smile on their face. Franklin House deserve more than 5 stars. Thank You All.
Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks, the Care UK team
This was our first experience of a care home and we were very impressed. Although Mum was only at Franklin House for 3 weeks, everyone there was so kind and welcoming to both her and us. Nothing was too much trouble. They took the time to get to know Mum, her likes and dislikes and the level of care she needed. They made us feel so welcome when we came to visit, and we could pop in any time. We knew Mum was being looked after and was receiving the best care which took a weight off our minds. Thank you all so much.
Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks, the Care UK team.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 23 June 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (42) & Events (0)
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
- 29 May 2026
Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...
There are no upcoming events for Franklin House.
Accreditations
There are no accreditations posted yet for Franklin House.
Meet the Team (1)

I joined Care UK in 2001 from the teaching profession. I liked Care UK’s ethos and what the company had to offer. I’ve worked hard to get a good team around me – having a team I can trust makes my job a lot easier – and many of the residents’ relatives have been great in supporting us to get the home to where it is.
Day-to-day I love chatting to residents and listening to their stories, as well as finding out how we can make their daily lives even better.
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