Franklin House

The Green, Swan Road, West Drayton UB7 7PW
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9.8 141 Reviews
  • Franklin House, West Drayton
Franklin House care home is a welcoming setting in West Drayton delivering dementia, nursing and respite care.

The modern, purpose-built home has a relaxed atmosphere, with light and airy rooms and large, secure gardens where residents can take a stroll or even lend a hand with the gardening. The home has themed spaces that are great for residents living with dementia, including a reminiscence room, music room and sewing room. The home even has its own in-house pub and hair salon.

The friendly team enjoys getting to know each resident so they can tailor each care and lifestyle plan to the individual. All of the activities offered are based around residents' lifelong hobbies and the things they tell the team they like doing.
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Care Provided by Franklin House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Nursing Care: from £1936
  • Self-Funded Nursing Dementia Care: from £2031
  • RESPITE Self-Funded Nursing Care: from £1936
  • RESPITE Self-Funded Nursing Dementia Care: from £2031

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
for respite stays.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house ‘pub’
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Franklin House to find out the exact price for your requirements.

Contact Franklin House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Franklin House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Mathew Mathew (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2013

Room Information

  • Single Rooms (66)
  • Single Rooms with Ensuite Wet Room (66)

Franklin House Reviews (141)

9.8

Franklin House has a Review Score of 9.8 (9.804) out of 10, based on 45 reviews in the last 2 years.
Over all time Franklin House has 141 reviews.

Overall Experience
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Date Published
  • 141
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  • 45
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Reviewer Connection to Franklin House
  • 50
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  • 13
  • 7
  • 7
  • 4
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  • 3
  • 3
  • 3
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  • 2
  • 2
  • 2
  • 1
  • 1
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Total of 141, showing 21-40
Review from June I (Daughter of Resident) published on 19 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Franklin House has met all the needs that my mum requires. She is very happy there and likes to join in activities when she can. She eats a lot better now, and her personal hygiene is far better than when living on her own at home. She enjoys having company.
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Review from S D (Daughter of Resident) published on 16 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Great place for my mother with Alzheimer's. Good facilities, caring staff. Trips are organised, games are played and entertainers visit. Annual BBQ with relatives. Cultural days are held. Nice garden. Chiropodist and hairdressing service. "Pub" for family parties
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Review from Guy J (Son of Resident) published on 10 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care home is good, they cater to residents' needs and are very friendly. The Manager who runs the home is great very friendly and approachable and always has time for you. One of the nurses is great she is one of the best there, always knows what's happening and gives great updates and help even
when busy. All the care staff are great.
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Review from Louise S (Granddaughter of Resident) published on 5 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Care that my Grandmother has recieved has been great. Shes enjoys a great choice of food and is always offered plenty of fluids. She always looks clean and tidy when we are visiting and the staff and always welcoming to family


She has build very good relationships with care staff.

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Review from Mark S (Son of Resident) published on 5 June 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
I find the staff really friendly always a smile on their faces and really help the residents with their needs the garden always well maintained overall I couldn't be happier with service they all provide
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Review from Bee D (Daughter of Resident) published on 5 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I spent 3 months trying to find a care home suitable for my mother's nursing needs, I then finally found Franklin House.
The staff all take care to get to know my mum as an individual and meet all of her care needs. As her needs change with her dementia, the home and its staff adapt to provide her
with the best possible life, always putting her needs first.
The activities that are held regularly, trips out to the local farm, theatre etc and in-home activities ensure that she remains involved and gets the vital stimulation that dementia sufferers need. Even the beautiful garden around the home is great to stroll around in the summer with the different plants, trees, veg patch and even a couple of resident rabbits!
The management take an active interest in all their residents and are approachable and available when needed. Their clear communication style and engagement with resident's family members ensures that I have an active involvement in my mum's care.
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Review from Marg W (Friend of Resident) published on 2 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visit a friend in this care home, residents are looked after and kept looking clean and tidy. The carers are very good in all situations. the home is spacious and decorated nicely, the table clothes and flowers on the meal tables make it homely .
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Review from S M (Husband of Resident) published on 27 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My darling Wife has resided in Franklin House since 17th February 2025,i am delighted that she is cared for so well,the management have put together a wonderful team who are so attentive 24/7,nothing is too much trouble,nutrition,hygiene and communication are highly commendable from start to finish..I
can not rate them highly enough...Thank you.
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Review from Susan M (Daughter of Resident) published on 21 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident of Franklin House since 2019 . She is very happy & loves the team.
The team have a very strong bond with the residents & each other.
The turnover of staff is very low & I think this helps as they are a happy close knit team & they get to know the residents very well.
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Review from C C (Daughter of Resident) published on 24 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Franklin House is a lovely care home. Mum has been here for several years now and is well cared for, which is a great comfort to us as a family. Although mum chooses to stay in her room, there is always an activity taking place or an entertainer in the lounge to entertain the residents. They also hold
a summer bbq and a Christmas party. The staff are very friendly and welcoming and always offer me a cup of tea when I visit. The reception area is regularly decorated to celebrate the relevant season/festival and the staff on the desk are lovely.The home is clean and has recently been redecorated on the ground floor. I am very happy mum is cared for at Franklin House.
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Review from Subhash M (Son of Resident) published on 4 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife and I are extremely happy with the care my mum is receiving in Franklin House. My mum is being looked after with much love and care and cannot fault the efforts all the staff on making her feel safe and happy. The home is very clean and very well maintained and always decorated nicely with all
the yearly festivals. The whole staff team, from management to the cleaning staff are all so friendly and helpful the minute you walk into their building. Everyone has a smile on their face. Franklin House deserve more than 5 stars. Thank You All.
Reply from Fiona Madder, Reviews Team at Franklin HouseThank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks, the Care UK team
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Review from L H (Daughter of Resident) published on 3 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
This was our first experience of a care home and we were very impressed. Although Mum was only at Franklin House for 3 weeks, everyone there was so kind and welcoming to both her and us. Nothing was too much trouble. They took the time to get to know Mum, her likes and dislikes and the level of care
she needed. They made us feel so welcome when we came to visit, and we could pop in any time. We knew Mum was being looked after and was receiving the best care which took a weight off our minds. Thank you all so much.
Reply from Fiona Madder, Reviews Team at Franklin HouseThank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks, the Care UK team.
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Review from F H (Son of Resident) published on 3 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum and dad both stayed here in their last chapter of life, and honestly so happy they did as all the staff are brilliant and vary caring with a nice homely feel, and couldn't of been in better hands. My mum stayed here first so when it was dads turn it was the only choice for us.
Reply from Fiona Madder, Reviews Team at Franklin HouseThank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks, the Care UK team
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Review from Sally W (Daughter of Resident) published on 2 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
What an absolutely wonderful nursing home. I can't rate it high enough.
The accepted and looked after my dad for the last two weeks of his life.
They were aware he was on 'End of Life' care in hospital but were still happy to look after him. As you can imagine, emotions were extremely high with myself
and my family.
We were supported to the highest level. Dad received the absolute best care and was treated with the upmost kindness, respect and dignity. They looked after us so much as well. We were welcome any time of the day and night to sit with dad. We were offered kind words, hugs, tea, coffee and biscuits. We were even offered meals. 6 x years ago they looked after my mum too and the care was of the same level. Can't thank them all enough.
Reply from Fiona Madder, Reviews Team at Franklin HouseThank you very much for taking the time to leave us feedback about your experience.We're pleased to hear that the home and staff were able to help and support you at such a difficult time. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.Many thanks, the Care UK team
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Review from Andy Y (Son-in-law of Resident) published on 31 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Franklin House is a well-managed care home with loving and hard-working staff. Our personal observation and experience are that they consistently provide great and attentive care to all residents all the time. In addition, they provide comprehensive daily activities programmes to promote/encourage residents'
engagements which are enjoyed by all. We especially appreciate the manager for his management leadership and one particular member of staff for coordinating the care assistant teams to work so effectively and harmoniously. All the nurses are wonderful and caring and so are the care assistants. Thank you!
Reply from Fiona Madder, Reviews Team at Franklin HouseThank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks, the Care UK team
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Review from Angela S (Daughter of Resident) published on 20 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
This was my first time to visit my father in Franklin House and I was so delighted to see how happy and settled he was there, the staff that I came in contact with were so pleasant, friendly and helpful, to see my dad so happy and content there makes life easier for me as I live outside the UK.
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Review from D B (Niece of Resident) published on 30 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Franklin House cared for my uncle for just over a year, he received such remarkable care. All the staff were excellent, compassionate and very caring to his needs. I was regularly called with updates on his wellbeing
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Review from Angela H (Daughter of Resident) published on 1 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Outstanding care and services! Wonderful team from cleaners to management - everyone gives 100% and more! So much kindness and compassion - lots of entertainment to keep everyone busy and motivated. Couldn't recommend this beautiful place highly enough! My father was lucky enough to be there for almost
3 years and died peacefully with a night nurse comforting him! Thank you Franklin House, for making our hardest decision, the best decision we made!
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Review from R T (Niece of Resident) published on 26 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My great-aunt moved into the home back in September, we were very worried as we didn’t know what to expect and how she would react to being in the home. She is 91 and was no longer safe at home by herself.
From day one the staff at the home have been amazing so friendly, very helpful and always there
if we need anything, they keep us updated they just go above and beyond, we couldn’t be happier that my aunt is now staying here best decision ever and it’s all down to Franklin House staff. We highly recommend and will forever be grateful. The home has so much going on, it's clean tidy the food is great and what they do for the residents is unreal they really do care and all staff have a heart of gold.
Thank you all so much for being the best.
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Review from Peter O (Son of Resident) published on 25 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our dad was a long-term resident of Franklin House for nearly 3 years, he lived living there, calling it 'his hotel'. The staff could not have done more for Dad, they are beyond brilliant. The overall care was exemplary. The events and days out Dad had kept his days interesting and varied. In my opinion,
no home could have bettered Franklin House. Thank you all for caring so much.
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Current Review Score: 9.8 (9.804)

Overview of Review Score

The Review Score of 9.8 (9.804) out of 10 for Franklin House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 45 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 45 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.804 for Franklin House is calculated as follows: ( (420 Excellents x 5) + (87 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 514 Ratings = 4.804
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Franklin House is based on 45 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 45 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Jun 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (102)

Meet the Team (1)

Mathew

Mathew V Mathew

Job Title: Home Manager Joined: 2001

I joined Care UK in 2001 from the teaching profession. I liked Care UK’s ethos and what the company had to offer. I’ve worked hard to get a good team around me – having a team I can trust makes my job a lot easier – and many of the residents’ relatives have been great in supporting us to get the home to where it is.


Day-to-day I love chatting to residents and listening to their stories, as well as finding out how we can make their daily lives even better.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Franklin House to verify any information. View our terms and conditions. Franklin House has an Enhanced Service - more info.