Submit a Review for Heavers Court
122/124 Selhurst Road, Selhurst, London, SE25 6LL
View Full Details of Heavers CourtLatest Reviews for Heavers Court
09 April 2025
All of our family would like to thank the management & staff of Heavers Court for caring for our Mum/Grandma/Great Grandma & Friend from February 2020 to January 2025 when we sadly lost her. Thankyou to you all.
02 April 2025
Heavers Court Care Home is an exceptional care home. Very clean lovely decor. All staff very friendly and helpful at all times especially the Care Manager who goes out of her way to keep everyone informed of any developments regarding my Mothers stay at this lovely care home. Location is very good, her room is of a very high standard and very well furnished. All communal areas are exceptional as well. Also we have had several family members and friends who also commented on the high standard of Heavers Court Care Home. Well done to everyone. And please pass on my thanks and regards as my Mum is very settled and very happy to be part of this excellent care home. From a devoted Son who lives in Herne Bay Kent.
01 April 2025
My experience is of my mother being very happy and content at Heavers Court Care Home. I see her engaging really well with all the other residents, including their relatives and staff. She thoroughly enjoys taking part in various activities, and tells me she likes the food and also likes her room. I feel very reassured when I see her and I really appreciate the kindness and dignity she is treated with. Each visit I find her room clean and tidy. I am extremely happy with the communication I have with the Carers and Manager as I am kept updated about activities or any personal issues and it is easy for me to raise any issues or provide feedback. Heavers Court has a very friendly and calm atmosphere. Only negative feedback which I shared along with others at the most recent Relative's Meeting is unreliable access to the building at weekends when there's no one on reception, it can take too long to get access into the building
15 January 2025
Mum loves it in this home. Mum has been here a few months and she absolutely loves the companionship. Great staff who manage Mum's care needs and give all the residents activities that keep them happy.
20 August 2024
Dad seems happier and brighter since he has been at Heavers Court. He is always clean and well cared for. The staff are always friendly, respectful and approachable at all times. There are daily activities for the residents to participate in.
03 June 2024
I am very happy with the care home my brother is in, very helpful and caring and I know that my brother is well cared for and I would definitely recommend Heavers Court to anyone who is looking for a good care home. Thank you.
01 May 2024
Very good manager. Proactive staff and I am happy with the treatment of my friend. He says he is very happy there with the staff and his treatment. They are friendly and caring. The food is tasty and nutritional and he has a varied diet.
03 October 2023
Mum has been with Heavers Court for almost 4 years. The staff are caring, friendly, and professional. The staff are very hard-working and capable but I wonder if there should be more of them to make sure they meet the needs of all the residents. Mum is always clean, well fed, and happy when I visit, and I know without doubt that she is cared for very well 24/7.
16 May 2022
I am very sad that in my wife's third year of residence at Heavers Court my family and I have had to remove her to another home. This, despite my appreciation of the hard work and dedication of many of the carers in the home. Also, that she was happy with the care she received - especially the food! Indeed, she came to say that 'This is my home now'. However, after what was evidently a fall that broke her hip but which was not diagnosed until 17 days later, her continuing excruciating pain necessitated her removal to Croydon hospital where she was operated on. The details of how this was allowed to occur will have to be explored to ensure it is not repeated for any other resident. So too will the grade 3 pressure sore hospital staff were shocked to discover she had developed. This too is unacceptable! (My ratings don't adequately reflect this experience).
19 January 2022
Mum has been here at Heavers for the last five years. She has been very happy and the staff treat each resident as an individual. The facilities are bright and modern. Having access to their lovely gardens was always a bonus on visits. Mum has just passed away at Heavers. I cannot praise the care, dignity and compassion that everyone showed her during her last days. We will always be very grateful to the care manager, and her team for everything they have done for our mum during her time at Heavers.
31 July 2019
Since my father has been at Heavers he is happy and the staff are so good. We all feel very comfortable. Thank you.
10 June 2019
The care and attention given to my husband were heartwarming. His care package was adjusted very quickly when his condition changed for the worst. The assigned GP was marvellous too. The quality and frequency of entertainment for the residents is extremely impressive. A huge thank you for making my husband's stray so homely.
29 March 2019
My husband has been in this care home for a year and I can’t speak highly enough of it. The staff are so caring and professional and have been so supportive to me too as I found the transition very difficult. My husband laughs a lot and they have even got him dancing, which in 39 years of marriage I have failed to do! I am so thankful to all the staff for giving us so many happy memories in what has been a very difficult time for us all.
17 October 2018
My dad has received excellent care at Heavers Court. The staff are caring and professional and the manager is approachable and quick to try and resolve any issues brought to her attention. The activities leaders always try and engage the residents in a good range of activities. The home has supported my mum at a difficult time and has made the whole family feel very welcome. I am very impressed with the service and would definitely recommend.
21 September 2017
My friend has been in Heavers Court for a number of years, first in residential and then in the nursing unity. The care is excellent and my friend has to be fed and cannot move. There have been no bed sores and all the carers treat her with love and respect. They should all be valued and paid a decent wage.
22 August 2017
I have found this home: 1) Well staffed. 2) The staff are warm, friendly, caring and make us feel welcomed. 3) I have seen a great improvement in my father. 4) The place is clean and well run. 5) My only concern has been where formalities might have been better carried out away from my father. 6) I am more than happy with the day to day care and interaction with my dad.
15 August 2017
My mum has been at Heavers Court for 2 and a half years. The staff have been exceptional for the whole of this period. Their care of my mum is beyond excellent. My mum is more settled, calm and happy than she has been for the last 10 years. I cannot rate Heavers Court highly enough.
15 August 2017
I visit my friend in the Holly unit every Thursday. I am always very impressed with the way the staff, without exception, treat the residents, with patience and respect. They help those who need help to come to the table at lunch time and I'm sure at all other times also. They help feed those who are unable to feed themselves. The Holly unit is clean and cheerful. They have various entertainment for the residents. I was present on one of these occasions and it was nice to see the residents included by asking them questions and asking their views. The food is good and plentiful.
29 June 2017
My Grandma was in the care of Heavers Court for 9 weeks, the experience was not good whilst in that home. The communication between staff and family relatives was again not good. Heavers Court did provide nutritious 3-course meals which were excellent.
03 December 2015
I have always been more than satisfied with the way my mother is looked after and with the staff.
Latest Reviews for Heavers Court
09 April 2025
All of our family would like to thank the management & staff of Heavers Court for caring for our Mum/Grandma/Great Grandma & Friend from February 2020 to January 2025 when we sadly lost her. Thankyou to you all.
02 April 2025
Heavers Court Care Home is an exceptional care home. Very clean lovely decor. All staff very friendly and helpful at all times especially the Care Manager who goes out of her way to keep everyone informed of any developments regarding my Mothers stay at this lovely care home. Location is very good, her room is of a very high standard and very well furnished. All communal areas are exceptional as well. Also we have had several family members and friends who also commented on the high standard of Heavers Court Care Home. Well done to everyone. And please pass on my thanks and regards as my Mum is very settled and very happy to be part of this excellent care home. From a devoted Son who lives in Herne Bay Kent.
01 April 2025
My experience is of my mother being very happy and content at Heavers Court Care Home. I see her engaging really well with all the other residents, including their relatives and staff. She thoroughly enjoys taking part in various activities, and tells me she likes the food and also likes her room. I feel very reassured when I see her and I really appreciate the kindness and dignity she is treated with. Each visit I find her room clean and tidy. I am extremely happy with the communication I have with the Carers and Manager as I am kept updated about activities or any personal issues and it is easy for me to raise any issues or provide feedback. Heavers Court has a very friendly and calm atmosphere. Only negative feedback which I shared along with others at the most recent Relative's Meeting is unreliable access to the building at weekends when there's no one on reception, it can take too long to get access into the building
15 January 2025
Mum loves it in this home. Mum has been here a few months and she absolutely loves the companionship. Great staff who manage Mum's care needs and give all the residents activities that keep them happy.
20 August 2024
Dad seems happier and brighter since he has been at Heavers Court. He is always clean and well cared for. The staff are always friendly, respectful and approachable at all times. There are daily activities for the residents to participate in.
03 June 2024
I am very happy with the care home my brother is in, very helpful and caring and I know that my brother is well cared for and I would definitely recommend Heavers Court to anyone who is looking for a good care home. Thank you.
01 May 2024
Very good manager. Proactive staff and I am happy with the treatment of my friend. He says he is very happy there with the staff and his treatment. They are friendly and caring. The food is tasty and nutritional and he has a varied diet.
03 October 2023
Mum has been with Heavers Court for almost 4 years. The staff are caring, friendly, and professional. The staff are very hard-working and capable but I wonder if there should be more of them to make sure they meet the needs of all the residents. Mum is always clean, well fed, and happy when I visit, and I know without doubt that she is cared for very well 24/7.
16 May 2022
I am very sad that in my wife's third year of residence at Heavers Court my family and I have had to remove her to another home. This, despite my appreciation of the hard work and dedication of many of the carers in the home. Also, that she was happy with the care she received - especially the food! Indeed, she came to say that 'This is my home now'. However, after what was evidently a fall that broke her hip but which was not diagnosed until 17 days later, her continuing excruciating pain necessitated her removal to Croydon hospital where she was operated on. The details of how this was allowed to occur will have to be explored to ensure it is not repeated for any other resident. So too will the grade 3 pressure sore hospital staff were shocked to discover she had developed. This too is unacceptable! (My ratings don't adequately reflect this experience).
19 January 2022
Mum has been here at Heavers for the last five years. She has been very happy and the staff treat each resident as an individual. The facilities are bright and modern. Having access to their lovely gardens was always a bonus on visits. Mum has just passed away at Heavers. I cannot praise the care, dignity and compassion that everyone showed her during her last days. We will always be very grateful to the care manager, and her team for everything they have done for our mum during her time at Heavers.
31 July 2019
Since my father has been at Heavers he is happy and the staff are so good. We all feel very comfortable. Thank you.
10 June 2019
The care and attention given to my husband were heartwarming. His care package was adjusted very quickly when his condition changed for the worst. The assigned GP was marvellous too. The quality and frequency of entertainment for the residents is extremely impressive. A huge thank you for making my husband's stray so homely.
29 March 2019
My husband has been in this care home for a year and I can’t speak highly enough of it. The staff are so caring and professional and have been so supportive to me too as I found the transition very difficult. My husband laughs a lot and they have even got him dancing, which in 39 years of marriage I have failed to do! I am so thankful to all the staff for giving us so many happy memories in what has been a very difficult time for us all.
17 October 2018
My dad has received excellent care at Heavers Court. The staff are caring and professional and the manager is approachable and quick to try and resolve any issues brought to her attention. The activities leaders always try and engage the residents in a good range of activities. The home has supported my mum at a difficult time and has made the whole family feel very welcome. I am very impressed with the service and would definitely recommend.
21 September 2017
My friend has been in Heavers Court for a number of years, first in residential and then in the nursing unity. The care is excellent and my friend has to be fed and cannot move. There have been no bed sores and all the carers treat her with love and respect. They should all be valued and paid a decent wage.
22 August 2017
I have found this home: 1) Well staffed. 2) The staff are warm, friendly, caring and make us feel welcomed. 3) I have seen a great improvement in my father. 4) The place is clean and well run. 5) My only concern has been where formalities might have been better carried out away from my father. 6) I am more than happy with the day to day care and interaction with my dad.
15 August 2017
My mum has been at Heavers Court for 2 and a half years. The staff have been exceptional for the whole of this period. Their care of my mum is beyond excellent. My mum is more settled, calm and happy than she has been for the last 10 years. I cannot rate Heavers Court highly enough.
15 August 2017
I visit my friend in the Holly unit every Thursday. I am always very impressed with the way the staff, without exception, treat the residents, with patience and respect. They help those who need help to come to the table at lunch time and I'm sure at all other times also. They help feed those who are unable to feed themselves. The Holly unit is clean and cheerful. They have various entertainment for the residents. I was present on one of these occasions and it was nice to see the residents included by asking them questions and asking their views. The food is good and plentiful.
29 June 2017
My Grandma was in the care of Heavers Court for 9 weeks, the experience was not good whilst in that home. The communication between staff and family relatives was again not good. Heavers Court did provide nutritious 3-course meals which were excellent.
03 December 2015
I have always been more than satisfied with the way my mother is looked after and with the staff.