Heavers Court Care Home for Dementia and Nursing

122/124 Selhurst Road, Selhurst, London SE25 6LL

Heavers Court Care Home for Dementia and Nursing, London, London
Heavers Court Care Home for Dementia and Nursing, London, London
Heavers Court Care Home for Dementia and Nursing, London, London

Heavers Court Care Home for Dementia and Nursing has been purpose-built for expert daily care and nursing, assisting individuals with mental fragilities and to achieve a more fulfilling daily lifestyle.

A welcoming service comes complete with a homely interior that is an excellent choice for a relaxing lifestyle, while there are a wide range of activities to experience and loved ones are themselves made to feel as part of the service.

Carers aim for consistent standards of personal care, incorporating assistive technologies where possible and working closely with related authorities.

Group: Care UK Nursing & Residential Care Services

Person in charge: Natasha Leslie (Manager)

Local Authority / Social Services: London Borough of Croydon Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • Old Age • Younger Adults

Specialist Care Categories: Alzheimer's • Hearing Impairment

Admission Information: Ages 55+.

Single Rooms: 60

Rooms with ensuite WC: 60

Facilities & Services: Respite Care • Own GP if required • Pets by arrangement • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Heavers Court Care Home for Dementia and Nursing: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.5 Heavers Court Care Home for Dementia and Nursing has a Review Score of 8.5 (8.493)

The Review Score of 8.5 (maximum of 10) for Heavers Court Care Home for Dementia and Nursing is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Heavers Court Care Home for Dementia and Nursing in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 4 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.41 for Heavers Court Care Home for Dementia and Nursing is calculated as follows: ( (54 Excellents x 5) + (18 Goods x 4) + (4 Satisfactorys x 3) + (5 Poors x 2) + (2 Very Poors x 1) ) ÷ 83 Ratings = 4.41

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.083 Points relating to the number of positive Reviews for Heavers Court Care Home for Dementia and Nursing is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 4 Reviews ÷ 12 Target = 0.333

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    4
  • Good
    2
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Heavers Court Care Home for Dementia and Nursing?

  • Extremely LIKELY
    5
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    2

Reviewer Connection to Heavers Court Care Home for Dementia and Nursing

  • Daughter of Resident/Service User
    3
  • Friend of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    1
  • Son of Resident/Service User
    1

My friend has been in Heavers Court for a number of years, first in residential and then in the nursing unity. The care is excellent and my friend has to be fed and cannot move. There have been no bed sores and all the carers treat her with love and respect. They should all be valued and paid a decent wage.

How likely would you be to recommend Heavers Court Care Home for Dementia and Nursing? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mum has been at Heavers Court for 2 and a half years. The staff have been exceptional for the whole of this period.

Their care of my mum is beyond excellent. My mum is more settled, calm and happy than she has been for the last 10 years. I cannot rate Heavers Court highly enough.

How likely would you be to recommend Heavers Court Care Home for Dementia and Nursing? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Our experiences since the day our mum became a resident of the care home, have been nothing but excellent.
Over the two years mum has been in attendance, all staff without exception have loved our mum and cared for her even better than we could at home.
Mum is clean, happy, relaxed, comfortable and well fed.
She is in the best health and the care provided extends to our family members not just our mum.
I cannot praise your staff more highly. Thank you.

How likely would you be to recommend Heavers Court Care Home for Dementia and Nursing? Extremely Unlikely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I visit my friend in the Holly unit every Thursday. I am always very impressed with the way the staff, without exception, treat the residents, with patience and respect. They help those who need help to come to the table at lunch time and I'm sure at all other times also.
They help feed those who are unable to feed themselves.
The Holly unit is clean and cheerful. They have various entertainment for the residents. I was present on one of these occasions and it was nice to see the residents included by asking them questions and asking their views. The food is good and plentiful.

How likely would you be to recommend Heavers Court Care Home for Dementia and Nursing? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have found this home:
1) Well staffed.
2) The staff are warm, friendly, caring and make us feel welcomed.
3) I have seen a great improvement in my father.
4) The place is clean and well run.
5) My only concern has been where formalities might have been better carried out away from my father.
6) I am more than happy with the day to day care and interaction with my dad.

How likely would you be to recommend Heavers Court Care Home for Dementia and Nursing? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Poor

Management: Satisfactory

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Samantha Debenham, Marketing Support Administrator at Heavers Court Care Home for Dementia and Nursing responded to this review on 22 Aug 2017:

Thank you so much for your review and kind comments, we’re incredibly happy to hear all your positive feedback, especially around care and the improvements you’ve seen in your father since coming to Heavers Court. In regards to your point around formalities, we do always try and include residents as fully as possible in conversations and decisions about their care – however, I understand that when your father first joined us that he did find this quite difficult and it may have been more appropriate to have conducted this conversation separately with you instead. We of course will bear this in mind in future. Thank you again for taking the time to provide your review, and please do let us know at any time if you have any further comments or suggestions.

My Grandma was in the care of Heavers Court for 9 weeks, the experience was not good whilst in that home. The communication between staff and family relatives was again not good. Heavers Court did provide nutritious 3-course meals which were excellent.

How likely would you be to recommend Heavers Court Care Home for Dementia and Nursing? Extremely Unlikely

Average Rating: 

 2.7 out of 5

Overall Standard: Poor

Facilities: Good

Care / Support: Very Poor

Cleanliness: Good

Treated with Dignity: Very Poor

Food & Drink: Excellent

Staff: Poor

Activities: Satisfactory

Management: Poor

Safety / Security: Poor

Rooms: Satisfactory

Value for Money: Satisfactory

Samantha Debenham, Marketing Support Administrator at Heavers Court Care Home for Dementia and Nursing responded to this review on 29 Jun 2017:

We were very grateful to receive your comments and sorry that Heavers was unable to provide the level of care that your relative required. We understand that Heavers Court discussed this very early on with the placement provider requesting that a specialist placement or additional resources was required. We can also confirm that following discussions with yourselves additional training has been provided to staff.

I have always been more than satisfied with the way my mother is looked after and with the staff.

How likely would you be to recommend Heavers Court Care Home for Dementia and Nursing? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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