Heavers Court

122/124 Selhurst Road, Selhurst, London SE25 6LL
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9.9 25 Reviews
  • Heavers Court, London
Heavers Court is located in the heart of the community and offers a warm and welcoming environment for people looking for residential, nursing and respite care. The home can also cater for people living with dementia.

The caring and committed team provides person-centred care. That means you and your loved one are fully involved in decisions about your loved one’s care and life at the home. The team regularly review your loved one’s care with you to ensure that it always reflects their needs and choices.

Residents at Heavers Court benefit from a range of living spaces as well as a sensory room, hair salon and a large garden. Each bedroom is spacious and pleasantly decorated with en-suite facilities and a range of amenities for safety and entertainment.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Jacqueline Johnson (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (60)

Heavers Court Reviews (25)

9.9

Heavers Court has a Review Score of 9.9 (9.915) out of 10, based on 13 reviews in the last 2 years.
Over all time Heavers Court has 25 reviews.

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Reviewer Connection to Heavers Court
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Total of 25, showing 1-20
Review from N D (Son of Resident) published on 15 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Once again mum received a wonderful time at Heavers
Management staff are so lovely making sure mum in good care
Well recommended centre to friends.
Mum was clean room was clean everyone was happy
Will book again
Thanks
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Review from R P (Son of Resident) published on 4 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The management and staff are all extremely caring, respectful, professional and just absolutely amazing.
We couldn't have wished for a better place for my mums respite. They made her feel welcome and totally cared for during her stay. They made everything so simple, effortless and nothing was too
much trouble.
Just brilliant.
Reply from Jacqueline Johnson, Reviews Team at Heavers Court

Thank you very much for taking the time to leave us feedback about your experience.
At Heavers Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from Christine I (Daughter of Resident) published on 24 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The place is very clean and tidy. The staff are very kind, caring, and compassionate. They are really looking after my mum and she looks very happy to be there. Very welcoming of families and not very restricting of visiting times allowing us to see her more. I am very happy and impressed.
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Review from Evelyn O (Daughter of Resident) published on 10 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My experience with the care home has been nothing but excellent. The home is very clean both inside and out. The residents are well taken care of. Their welfare is taken care of excellently. Residents are kept clean down to their toe nails. I have nothing bad to say about their service
Reply from Fiona Madder, Reviews Team at Heavers Court

Thank you very much for taking the time to leave us feedback about your experience.


At Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from R E (Niece of Resident) published on 23 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
When I went to visit my Uncle, the premises was very clean. The staff were very friendly and I was very impressed with the service and care provided to him. All the residents also looked very well looked after.
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Review from Allan F (Next of Kin) published on 9 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All of our family would like to thank the management & staff of Heavers Court for caring for our Mum/Grandma/Great Grandma & Friend from February 2020 to January 2025 when we sadly lost her.
Thankyou to you all.
Reply from Fiona Madder, Reviews Team at Heavers Court

Thank you very much for taking the time to leave us feedback about your experience.We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.Many thanks, the Care UK team

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Review from Brian P (Son of Resident) published on 2 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Heavers Court Care Home is an exceptional care home. Very clean lovely decor. All staff very friendly and helpful at all times especially the Care Manager who goes out of her way to keep everyone informed of any developments regarding my Mothers stay at this lovely care home. Location is very good,
her room is of a very high standard and very well furnished. All communal areas are exceptional as well. Also we have had several family members and friends who also commented on the high standard of Heavers Court Care Home. Well done to everyone. And please pass on my thanks and regards as my Mum is very settled and very happy to be part of this excellent care home. From a devoted Son who lives in Herne Bay Kent.
Reply from Fiona Madder, Reviews Team at Heavers Court

Thank you very much for taking the time to leave us feedback about your experience.We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.Many thanks, the Care UK team

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Review from Lesley N (Daughter of Resident) published on 1 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My experience is of my mother being very happy and content at Heavers Court Care Home. I see her engaging really well with all the other residents, including their relatives and staff. She thoroughly enjoys taking part in various activities, and tells me she likes the food and also likes her room. I
feel very reassured when I see her and I really appreciate the kindness and dignity she is treated with. Each visit I find her room clean and tidy. I am extremely happy with the communication I have with the Carers and Manager as I am kept updated about activities or any personal issues and it is easy for me to raise any issues or provide feedback. Heavers Court has a very friendly and calm atmosphere. Only negative feedback which I shared along with others at the most recent Relative's Meeting is unreliable access to the building at weekends when there's no one on reception, it can take too long to get access into the building
Reply from Samantha Debenham, Reviews Team at Heavers Court

Thank you so much for taking the time to share your positive feedback. We are delighted to hear that your mother is happy and content at Heavers Court and that she enjoys engaging with fellow residents, staff, and taking part in the activities. It's wonderful to know that she is comfortable in her room and enjoys the meals we provide.

We truly appreciate your kind words about the high standards of care, kindness, and dignity that we strive to maintain at Care UK. We are also glad to hear that our communication with you has been helpful and that you feel reassured and well informed about your mother’s wellbeing.

Thank you for sharing the concern regarding access to the building during weekends. We absolutely understand how important it is for families to have easy access, and we will be looking into improving the reception arrangements to ensure that everyone can enter the building without unnecessary delays. Your feedback is incredibly valuable to us, and we are committed to making any necessary improvements.

We are grateful for your continued trust and support, and we are so glad that you and your mother has had a positive experience with us at Heaver Court. Should you have any further concerns or suggestions, please do not hesitate to reach out directly to the Home Manager who would be more than happy to assist you.

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Review from Sylvia O (Daughter of Resident) published on 15 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum loves it in this home. Mum has been here a few months and she absolutely loves the companionship. Great staff who manage Mum's care needs and give all the residents activities that keep them happy.
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Review from M A (Daughter of Resident) published on 20 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad seems happier and brighter since he has been at Heavers Court. He is always clean and well cared for. The staff are always friendly, respectful and approachable at all times. There are daily activities for the residents to participate in.
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Review from L C (Brother of Resident) published on 3 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the care home my brother is in, very helpful and caring and I know that my brother is well cared for and I would definitely recommend Heavers Court to anyone who is looking for a good care home. Thank you.
Reply from Fiona Madder, Reviews Team at Heavers Court

Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks, the Care UK team

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Review from D W (Friend of Resident) published on 1 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very good manager. Proactive staff and I am happy with the treatment of my friend.
He says he is very happy there with the staff and his treatment. They are friendly and caring.
The food is tasty and nutritional and he has a varied diet.
Reply from Reviews Team at Heavers Court

Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks, the Care UK team

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Review from Sonia Z (Daughter of Resident) published on 3 October 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum has been with Heavers Court for almost 4 years. The staff are caring, friendly, and professional. The staff are very hard-working and capable but I wonder if there should be more of them to make sure they meet the needs of all the residents. Mum is always clean, well fed, and happy when I visit,
and I know without doubt that she is cared for very well 24/7.
Reply from Samantha Debenham, Reviews Team at Heavers Court

Thank you very much for taking the time to write a review for Heavers Court. It is always so wonderful to get positive feedback, and this helps us to improve the service we deliver. The care team work extremely hard and do their level best to ensure residents living at Heavers Court receive good care and support. Currently the team ratio in a day is where it should be to ensure residents are receiving the quality of care that should be expected, and we also have team leaders and our activity team on hand to provide additional support to residents throughout the day.

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Review from Patrick A (Husband of Resident) published on 16 May 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
I am very sad that in my wife's third year of residence at Heavers Court my family and I have had to remove her to another home. This, despite my appreciation of the hard work and dedication of many of the carers in the home. Also, that she was happy with the care she received - especially the food!
Indeed, she came to say that 'This is my home now'. However, after what was evidently a fall that broke her hip but which was not diagnosed until 17 days later, her continuing excruciating pain necessitated her removal to Croydon hospital where she was operated on. The details of how this was allowed to occur will have to be explored to ensure it is not repeated for any other resident. So too will the grade 3 pressure sore hospital staff were shocked to discover she had developed. This too is unacceptable! (My ratings don't adequately reflect this experience).
Reply from Samantha Debenham, Personal Assistant at Heavers Court

We are pleased to hear that your wife enjoyed her time at Heavers Court and was appreciative of the care she received. We are very sorry that you felt it necessary to change her placement but as we are sure you understand we are unable to comment on individual care matters in an open forum. If you would like the opportunity to discuss the reasons behind this decision, please contact the home manager who would be very happy to explore any concerns that you have. We are proud of the service we provide and if we have fallen short in any area, we are equally keen to learn from this and improve where we are able.

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Review from Shirley G (Daughter of Resident) published on 19 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been here at Heavers for the last five years. She has been very happy and the staff treat each resident as an individual. The facilities are bright and modern. Having access to their lovely gardens was always a bonus on visits. Mum has just passed away at Heavers. I cannot praise the care, dignity
and compassion that everyone showed her during her last days. We will always be very grateful to the care manager, and her team for everything they have done for our mum during her time at Heavers.
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Review from Amy C (Daughter of Resident) published on 31 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my father has been at Heavers he is happy and the staff are so good. We all feel very comfortable. Thank you.
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Review from Maxine F (Wife of Resident) published on 10 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and attention given to my husband were heartwarming. His care package was adjusted very quickly when his condition changed for the worst. The assigned GP was marvellous too. The quality and frequency of entertainment for the residents is extremely impressive. A huge thank you for making my
husband's stray so homely.
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Review from Jill M (Wife of Resident) published on 29 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been in this care home for a year and I can’t speak highly enough of it. The staff are so caring and professional and have been so supportive to me too as I found the transition very difficult. My husband laughs a lot and they have even got him dancing, which in 39 years of marriage I
have failed to do! I am so thankful to all the staff for giving us so many happy memories in what has been a very difficult time for us all.
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Review from Sarah (Daughter of Resident) published on 17 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has received excellent care at Heavers Court. The staff are caring and professional and the manager is approachable and quick to try and resolve any issues brought to her attention. The activities leaders always try and engage the residents in a good range of activities. The home has supported
my mum at a difficult time and has made the whole family feel very welcome. I am very impressed with the service and would definitely recommend.
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Review from B J B (Friend of Resident) published on 21 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My friend has been in Heavers Court for a number of years, first in residential and then in the nursing unity. The care is excellent and my friend has to be fed and cannot move. There have been no bed sores and all the carers treat her with love and respect. They should all be valued and paid a decent
wage.
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Current Review Score: 9.9 (9.915)

Overview of Review Score

The Review Score of 9.9 (9.915) out of 10 for Heavers Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.915 for Heavers Court is calculated as follows: ( (140 Excellents x 5) + (13 Goods x 4) ) ÷ 153 Ratings = 4.915
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Heavers Court is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Dec 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (101)

Meet the Team (1)

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Jacqueline Johnson

Job Title: Home Manager

I was keen to join Care UK as it provided me with a fantastic opportunity to continue developing after previous roles as a Deputy Manager in a home.


My favourite part of the day is when I get to have my daily team meeting before doing my walk around our lovely home. It is so rewarding meeting lovely residents, who always give a welcoming smile.


Every day I am reminded of the difference the team can make in residents' lives. Their actions help everyone in the home have meaningful, fulfilling experiences.


On my walkabouts, I love hearing residents' opinions on how we are doing, so we can continue to learn from their experiences and improve our services.

Frequently Asked Questions about Heavers Court

What types of Care is Heavers Court registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Heavers Court have?

There are 60 Single Rooms.

What are the Facilities & Services at Heavers Court?

Pet Friendly (or by arrangement), Smoking not permitted, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Heavers Court to the centre of London?

8.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Heavers Court to verify any information. View our terms and conditions. Heavers Court has an Enhanced Service - more info.