Heavers Court

122/124 Selhurst Road, Selhurst, London SE25 6LL
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9.9 25 Reviews
  • Heavers Court, London
Heavers Court is located in the heart of the community and offers a warm and welcoming environment for people looking for residential, nursing and respite care. The home can also cater for people living with dementia.

The caring and committed team provides person-centred care. That means you and your loved one are fully involved in decisions about your loved one’s care and life at the home. The team regularly review your loved one’s care with you to ensure that it always reflects their needs and choices.

Residents at Heavers Court benefit from a range of living spaces as well as a sensory room, hair salon and a large garden. Each bedroom is spacious and pleasantly decorated with en-suite facilities and a range of amenities for safety and entertainment.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Jacqueline Johnson (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (60)

Heavers Court Reviews (25)

9.9

Heavers Court has a Review Score of 9.9 (9.915) out of 10, based on 13 reviews in the last 2 years.
Over all time Heavers Court has 25 reviews.

Overall Experience
  • 20
  • 3
  • 0
  • 1
  • 1
Date Published
  • 25
  • 8
  • 9
  • 13
  • 12
Reviewer Connection to Heavers Court
  • 11
  • 4
  • 3
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  • 1
  • 1
  • 1
  • 1
  • 1
Total of 25, showing 21-25
Review from Philip S (Son of Resident) published on 22 August 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found this home:
1) Well staffed.
2) The staff are warm, friendly, caring and make us feel welcomed.
3) I have seen a great improvement in my father.
4) The place is clean and well run.
5) My only concern has been where formalities might have been better carried out away from my father.
6)
I am more than happy with the day to day care and interaction with my dad.
Reply from Samantha Debenham, Marketing Support Administrator at Heavers Court

Thank you so much for your review and kind comments, we’re incredibly happy to hear all your positive feedback, especially around care and the improvements you’ve seen in your father since coming to Heavers Court. In regards to your point around formalities, we do always try and include residents as fully as possible in conversations and decisions about their care – however, I understand that when your father first joined us that he did find this quite difficult and it may have been more appropriate to have conducted this conversation separately with you instead. We of course will bear this in mind in future. Thank you again for taking the time to provide your review, and please do let us know at any time if you have any further comments or suggestions.

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Review from S G (Daughter of Resident) published on 15 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been at Heavers Court for 2 and a half years. The staff have been exceptional for the whole of this period.


Their care of my mum is beyond excellent. My mum is more settled, calm and happy than she has been for the last 10 years. I cannot rate Heavers Court highly enough.

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Review from Mary S (Friend of Resident) published on 15 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit my friend in the Holly unit every Thursday. I am always very impressed with the way the staff, without exception, treat the residents, with patience and respect. They help those who need help to come to the table at lunch time and I'm sure at all other times also.
They help feed those who
are unable to feed themselves.
The Holly unit is clean and cheerful. They have various entertainment for the residents. I was present on one of these occasions and it was nice to see the residents included by asking them questions and asking their views. The food is good and plentiful.
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Review from Maria M (Granddaughter of Resident) published on 29 June 2017 Submitted via Website • Report
Overall Experience 2.0 out of 5
My Grandma was in the care of Heavers Court for 9 weeks, the experience was not good whilst in that home. The communication between staff and family relatives was again not good. Heavers Court did provide nutritious 3-course meals which were excellent.
Reply from Samantha Debenham, Marketing Support Administrator at Heavers Court

We were very grateful to receive your comments and sorry that Heavers was unable to provide the level of care that your relative required. We understand that Heavers Court discussed this very early on with the placement provider requesting that a specialist placement or additional resources was required. We can also confirm that following discussions with yourselves additional training has been provided to staff.

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Review from Sheila S (Daughter of Resident) published on 3 December 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always been more than satisfied with the way my mother is looked after and with the staff.
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Current Review Score: 9.9 (9.915)

Overview of Review Score

The Review Score of 9.9 (9.915) out of 10 for Heavers Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.915 for Heavers Court is calculated as follows: ( (140 Excellents x 5) + (13 Goods x 4) ) ÷ 153 Ratings = 4.915
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Heavers Court is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Dec 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (101)

Meet the Team (1)

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Jacqueline Johnson

Job Title: Home Manager

I was keen to join Care UK as it provided me with a fantastic opportunity to continue developing after previous roles as a Deputy Manager in a home.


My favourite part of the day is when I get to have my daily team meeting before doing my walk around our lovely home. It is so rewarding meeting lovely residents, who always give a welcoming smile.


Every day I am reminded of the difference the team can make in residents' lives. Their actions help everyone in the home have meaningful, fulfilling experiences.


On my walkabouts, I love hearing residents' opinions on how we are doing, so we can continue to learn from their experiences and improve our services.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Heavers Court to verify any information. View our terms and conditions. Heavers Court has an Enhanced Service - more info.