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Care Provided by Heavers Court
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- For a maximum of 60 Service Users
Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Television point in own room
- Residents Internet Access
Funding & Fees
Contact Heavers Court to confirm what's included and get a personalised quote
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Eleanor Nursing and Social Care Ltd
- Private Owned
Person in charge
- Jacqueline Johnson (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (60)
- Single Rooms with ensuite Wet Room (60)
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Heavers Court Reviews (27)
9.6
Heavers Court has a Review Score of 9.6 (9.638) out of 10, based on 11 reviews in the last 2 years.
Over all time Heavers Court has 27 reviews.
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Overall Experience
Date Published
Reviewer Connection to Heavers Court
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Review from Sarah (Daughter of Resident) published on 17 October 2018 Submitted via Website•
Overall Experience
My dad has received excellent care at Heavers Court. The staff are caring and professional and the manager is approachable and quick to try and resolve any issues brought to her attention. The activities leaders always try and engage the residents in a good range of activities. The home has...
My dad has received excellent care at Heavers Court. The staff are caring and professional and the manager is approachable and quick to try and resolve any issues brought to her attention. The activities leaders always try and engage the residents in a good range of activities. The home has supported my mum at a difficult time and has made the whole family feel very welcome. I am very impressed with the service and would definitely recommend.
Review from B J B (Friend of Resident) published on 21 September 2017 Submitted via Postal Review Card•
Overall Experience
My friend has been in Heavers Court for a number of years, first in residential and then in the nursing unity. The care is excellent and my friend has to be fed and cannot move. There have been no bed sores and all the carers treat her with love and respect. They should all be valued and paid a...
My friend has been in Heavers Court for a number of years, first in residential and then in the nursing unity. The care is excellent and my friend has to be fed and cannot move. There have been no bed sores and all the carers treat her with love and respect. They should all be valued and paid a decent wage.
Review from Philip S (Son of Resident) published on 22 August 2017 Submitted via Postal Review Card•
Overall Experience
I have found this home:
1) Well staffed.
2) The staff are warm, friendly, caring and make us feel welcomed.
3) I have seen a great improvement in my father.
4) The place is clean and well run.
1) Well staffed.
2) The staff are warm, friendly, caring and make us feel welcomed.
3) I have seen a great improvement in my father.
4) The place is clean and well run.
5) My only concern has been where formalities might have been better carried out away from my...
I have found this home:
1) Well staffed.
2) The staff are warm, friendly, caring and make us feel welcomed.
3) I have seen a great improvement in my father.
4) The place is clean and well run.
5) My only concern has been where formalities might have been better carried out away from my father.
1) Well staffed.
2) The staff are warm, friendly, caring and make us feel welcomed.
3) I have seen a great improvement in my father.
4) The place is clean and well run.
5) My only concern has been where formalities might have been better carried out away from my father.
6) I am more than happy with the day to day care and interaction with my dad.
↩Reply from Samantha Debenham, Marketing Support Administrator at Heavers Court
Thank you so much for your review and kind comments, we’re incredibly happy to hear all your positive feedback, especially around care and the improvements you’ve seen in your father since coming to Heavers Court. In regards to your point around formalities, we do always try and include residents...
Thank you so much for your review and kind comments, we’re incredibly happy to hear all your positive feedback, especially around care and the improvements you’ve seen in your father since coming to Heavers Court. In regards to your point around formalities, we do always try and include residents as fully as possible in conversations and decisions about their care – however, I understand that when your father first joined us that he did find this quite difficult and it may have been more appropriate to have conducted this conversation separately with you instead. We of course will bear this in mind in future. Thank you again for taking the time to provide your review, and please do let us know at any time if you have any further comments or suggestions.
Review from S G (Daughter of Resident) published on 15 August 2017 Submitted via Postal Review Card•
Overall Experience
My mum has been at Heavers Court for 2 and a half years. The staff have been exceptional for the whole of this period.
Their care of my mum is beyond excellent. My mum is more settled, calm and happy than she has been for the last 10 years. I cannot rate Heavers Court highly enough.
My mum has been at Heavers Court for 2 and a half years. The staff have been exceptional for the whole of this period.
Their care of my mum is beyond excellent. My mum is more settled, calm and happy than she has been for the last 10 years. I cannot rate Heavers Court highly enough.
Review from Mary S (Friend of Resident) published on 15 August 2017 Submitted via Postal Review Card•
Overall Experience
I visit my friend in the Holly unit every Thursday. I am always very impressed with the way the staff, without exception, treat the residents, with patience and respect. They help those who need help to come to the table at lunch time and I'm sure at all other times also.
They help feed those who...
I visit my friend in the Holly unit every Thursday. I am always very impressed with the way the staff, without exception, treat the residents, with patience and respect. They help those who need help to come to the table at lunch time and I'm sure at all other times also.
They help feed those who are unable to feed themselves.
They help feed those who are unable to feed themselves.
The Holly unit is clean and cheerful. They have various entertainment for the residents. I was present on one of these occasions and it was nice to see the residents included by asking them questions and asking their views. The food is good and plentiful.
Review from Maria M (Granddaughter of Resident) published on 29 June 2017 Submitted via Website•
Overall Experience
My Grandma was in the care of Heavers Court for 9 weeks, the experience was not good whilst in that home. The communication between staff and family relatives was again not good. Heavers Court did provide nutritious 3-course meals which were excellent.
My Grandma was in the care of Heavers Court for 9 weeks, the experience was not good whilst in that home. The communication between staff and family relatives was again not good. Heavers Court did provide nutritious 3-course meals which were excellent.
↩Reply from Samantha Debenham, Marketing Support Administrator at Heavers Court
We were very grateful to receive your comments and sorry that Heavers was unable to provide the level of care that your relative required. We understand that Heavers Court discussed this very early on with the placement provider requesting that a specialist placement or additional resources was...
We were very grateful to receive your comments and sorry that Heavers was unable to provide the level of care that your relative required. We understand that Heavers Court discussed this very early on with the placement provider requesting that a specialist placement or additional resources was required. We can also confirm that following discussions with yourselves additional training has been provided to staff.
Review from Sheila S (Daughter of Resident) published on 3 December 2015 Submitted via Postal Review Card•
Overall Experience
I have always been more than satisfied with the way my mother is looked after and with the staff.
I have always been more than satisfied with the way my mother is looked after and with the staff.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
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Awards / Recognitions (4)
- 11 Feb 2022Recipient: Eleanor Nursing and Social Care Ltd
- 12 Jan 2022Recipient: Eleanor Nursing and Social Care Ltd
- 01 Feb 2015Recipient: Heavers Court
Accreditations
There are no accreditations posted yet for Heavers Court.
Meet the Team (0)
There are no Team Members posted yet.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Heavers Court to verify any information. View our terms and conditions. Heavers Court has a Basic Service -what a Basic Service includes.