Submit a Review for Cloisters Care Home
70 Bath Road, Hounslow, TW3 3EQ
View Full Details of Cloisters Care HomeLatest Reviews for Cloisters Care Home
06 August 2025
When I first came here I was shown every amenity and service that is provided by friendly, helpful and respectful staff. I could see that anyone staying here would be looked after comprehensively supported by the facilities available. The staff attitude was enthusiastic and caring which was encouraged by the manager. Overall you can feel confident that any patient living here would be safe and well looked after.
15 May 2025
The carehome could benefit from having more staff, there are times when my mum is kept waiting for her food (as she is fed). She is supposed to be changed and repositioned throughout the day, but it only happens 2 - 3 times. Most of the staff are kind and look after all residents but there is a lack of communication between them, especially from shift to shift; there should be more consistency in care.
09 October 2024
My husband was a resident in Cloisters Care Home for 18 months. He was well cared for and was shown much kindness and care, which was also shown to me. I visited every day and was always met with a welcome.
02 October 2024
Cloisters Care Home staff and medical team have made an immense positive change in my mum's care over the past year. From being bedridden to now attending activities, engaging with staff and residents to enjoying the delicious food. My family thanks the Cloister's team for their empathetic and personal care for my mum. She is comfortable, content and loves her carers. Thank you team Cloisters!
01 May 2024
Despite all the management changes over the last few years and the turnover of some staff, the care is amazing. The carers all look after my mother with kindness, are gentle, and use the appropriate language. I just hope the new manager stays a while. Care costs have gone up tremendously and finance by the company is not communicated well, despite repeated requests. It feels like my mother is keeping everyone else. But the care received keeps us there.
22 March 2024
Going from bad to worse. dreadful lack of communication. Resident lost hearing aid and then dark glasses which are needed as he is a blind veteran. Not able to go to the dentist as not enough staff to take him but no messages were given to me even though I have his power of attorney. Staff are leaving at a great rate and also some of the newly appointed management as well. I really do not know what is happening or why but it is not good for residents and staff. I am the lpa for the resident, aged 90 who has been in this care home for over 15 months.
13 November 2023
My mother was on palliative care when she arrived at Cloisters Care Home. The staff took good care of her health and well-being. In particular, the head nurse took all my concerns on board relating to mum and put my mind at ease. She always made time for anything I wanted to say to her. All the staff were very accommodating even the admin staff. They day she passed away the staff were a big support. Thank you.
14 August 2023
My mother has been at Cloisters Nursing Home for a few months. It is reassuring to know she is being looked after very well. I would like to thank all the staff for their hard work, caring and friendly approach. I have been saddened by the news of the Deputy Manager leaving. She will be missed, not only was she friendly and approachable but extremely knowledgeable about the many aspects involved in caring for the Residents. She took time to develop a caring, respectful and cheerful relationship with my mother. I was made to feel comfortable when I visited and was involved in my mother's care. We will miss you, wish you all the best and a big thank you to all the staff at Cloisters.
20 June 2023
My mother moved into Cloisters Care Home four months ago and has settled in very well because the care and support given are to a high standard. All staff are very friendly and give my mother their full attention and treat her with dignity. All her care needs are being met and we feel welcomed by the staff. The activities are great and my mum enjoys taking part. The staff are always happy to help.
31 May 2023
This care home is a lovely place to live. All the care and the kindness you get from everyone is special and you get all this from management and staff. It makes you feel very safe.
03 February 2023
From the first day, my mother came to Cloisters Care Home, I have found the staff to be very friendly and willing to help out in whatever situation has arisen.
30 November 2022
My mother has been a resident at the Cloisters Care Home for nearly three years now. Initially, we were not sure what to expect but the staff explained everything and answered all our queries. I have found the care and support for my mother to be of the highest standard you could wish for. All the staff, from the nurses, carers, administrators, cleaning staff and kitchen staff are excellent. The food is good with varied dishes that are changed every week. As a result of the superb care and support that she receives, my mother is settled and happy at Cloisters Care Home. My two brothers and I are all in agreement with this review.
26 July 2022
Horrible service and care. They had problems at the start and have only gotten worse. They seem short-staffed or something and every mistake is met with well that wasn't me by every carer, and the management doesn't do anything about it. My father was in a home with some extra care and he felt they did a way better job than this lot, despite it not being adequate for him at all.
09 June 2022
Cloisters Care Home is a beautifully presented home with very friendly and approachable staff who put care into everything. Highly recommend. My brother was so comfortable and happy while he was there. We were all so impressed with this facility.
28 December 2021
My mum is very much more relaxed since being admitted to Cloisters Care Home. Her entire demeanour is very much improved. The staff are friendly and extremely supportive. We are very pleased with her overall care.
28 December 2021
The manager was the best by far since my mother moved in in July 2015. Sadly left. All staff are caring and friendly with special mention of the carers and the nurse.
28 December 2021
The care and support given to Mum are excellent. Staff are willing to support family members too. Mum is comfortable and well looked after.
01 December 2021
Since my grandmother has been at Cloisters Care Home, she has been very relaxed and comfortable and seems happy to be here, which in turn makes us happy to see. The staff are very friendly and always happy to help.
22 November 2021
I was kindly treated by all staff at Cloisters Care Home and treated with utmost dignity. My husband was well looked after and treated most respectfully. No faults at all.
22 November 2021
My cousin has been a resident here for two and a half years, and I have always considered him to be very well cared for. They have also always been very kind to me.
Latest Reviews for Cloisters Care Home
06 August 2025
When I first came here I was shown every amenity and service that is provided by friendly, helpful and respectful staff. I could see that anyone staying here would be looked after comprehensively supported by the facilities available. The staff attitude was enthusiastic and caring which was encouraged by the manager. Overall you can feel confident that any patient living here would be safe and well looked after.
15 May 2025
The carehome could benefit from having more staff, there are times when my mum is kept waiting for her food (as she is fed). She is supposed to be changed and repositioned throughout the day, but it only happens 2 - 3 times. Most of the staff are kind and look after all residents but there is a lack of communication between them, especially from shift to shift; there should be more consistency in care.
09 October 2024
My husband was a resident in Cloisters Care Home for 18 months. He was well cared for and was shown much kindness and care, which was also shown to me. I visited every day and was always met with a welcome.
02 October 2024
Cloisters Care Home staff and medical team have made an immense positive change in my mum's care over the past year. From being bedridden to now attending activities, engaging with staff and residents to enjoying the delicious food. My family thanks the Cloister's team for their empathetic and personal care for my mum. She is comfortable, content and loves her carers. Thank you team Cloisters!
01 May 2024
Despite all the management changes over the last few years and the turnover of some staff, the care is amazing. The carers all look after my mother with kindness, are gentle, and use the appropriate language. I just hope the new manager stays a while. Care costs have gone up tremendously and finance by the company is not communicated well, despite repeated requests. It feels like my mother is keeping everyone else. But the care received keeps us there.
22 March 2024
Going from bad to worse. dreadful lack of communication. Resident lost hearing aid and then dark glasses which are needed as he is a blind veteran. Not able to go to the dentist as not enough staff to take him but no messages were given to me even though I have his power of attorney. Staff are leaving at a great rate and also some of the newly appointed management as well. I really do not know what is happening or why but it is not good for residents and staff. I am the lpa for the resident, aged 90 who has been in this care home for over 15 months.
13 November 2023
My mother was on palliative care when she arrived at Cloisters Care Home. The staff took good care of her health and well-being. In particular, the head nurse took all my concerns on board relating to mum and put my mind at ease. She always made time for anything I wanted to say to her. All the staff were very accommodating even the admin staff. They day she passed away the staff were a big support. Thank you.
14 August 2023
My mother has been at Cloisters Nursing Home for a few months. It is reassuring to know she is being looked after very well. I would like to thank all the staff for their hard work, caring and friendly approach. I have been saddened by the news of the Deputy Manager leaving. She will be missed, not only was she friendly and approachable but extremely knowledgeable about the many aspects involved in caring for the Residents. She took time to develop a caring, respectful and cheerful relationship with my mother. I was made to feel comfortable when I visited and was involved in my mother's care. We will miss you, wish you all the best and a big thank you to all the staff at Cloisters.
20 June 2023
My mother moved into Cloisters Care Home four months ago and has settled in very well because the care and support given are to a high standard. All staff are very friendly and give my mother their full attention and treat her with dignity. All her care needs are being met and we feel welcomed by the staff. The activities are great and my mum enjoys taking part. The staff are always happy to help.
31 May 2023
This care home is a lovely place to live. All the care and the kindness you get from everyone is special and you get all this from management and staff. It makes you feel very safe.
03 February 2023
From the first day, my mother came to Cloisters Care Home, I have found the staff to be very friendly and willing to help out in whatever situation has arisen.
30 November 2022
My mother has been a resident at the Cloisters Care Home for nearly three years now. Initially, we were not sure what to expect but the staff explained everything and answered all our queries. I have found the care and support for my mother to be of the highest standard you could wish for. All the staff, from the nurses, carers, administrators, cleaning staff and kitchen staff are excellent. The food is good with varied dishes that are changed every week. As a result of the superb care and support that she receives, my mother is settled and happy at Cloisters Care Home. My two brothers and I are all in agreement with this review.
26 July 2022
Horrible service and care. They had problems at the start and have only gotten worse. They seem short-staffed or something and every mistake is met with well that wasn't me by every carer, and the management doesn't do anything about it. My father was in a home with some extra care and he felt they did a way better job than this lot, despite it not being adequate for him at all.
09 June 2022
Cloisters Care Home is a beautifully presented home with very friendly and approachable staff who put care into everything. Highly recommend. My brother was so comfortable and happy while he was there. We were all so impressed with this facility.
28 December 2021
My mum is very much more relaxed since being admitted to Cloisters Care Home. Her entire demeanour is very much improved. The staff are friendly and extremely supportive. We are very pleased with her overall care.
28 December 2021
The manager was the best by far since my mother moved in in July 2015. Sadly left. All staff are caring and friendly with special mention of the carers and the nurse.
28 December 2021
The care and support given to Mum are excellent. Staff are willing to support family members too. Mum is comfortable and well looked after.
01 December 2021
Since my grandmother has been at Cloisters Care Home, she has been very relaxed and comfortable and seems happy to be here, which in turn makes us happy to see. The staff are very friendly and always happy to help.
22 November 2021
I was kindly treated by all staff at Cloisters Care Home and treated with utmost dignity. My husband was well looked after and treated most respectfully. No faults at all.
22 November 2021
My cousin has been a resident here for two and a half years, and I have always considered him to be very well cared for. They have also always been very kind to me.