Cloisters Care Home, Hounslow, London
Cloisters Care Home, Hounslow, London
Cloisters Care Home, Hounslow, London

Cloisters Care Home is a purpose-built home with beautiful landscaped gardens, located in an attractive part of Hounslow within walking distance of the Treaty Shopping Centre. Cloisters provides personalised long and short term nursing care to 57 residents from across West London, including those with dementia and palliative care needs. The nearest underground stations are Hounslow West and Hounslow Central on the Piccadilly Line.

Group: Advinia Healthcare Ltd

Person in charge: Loudes Pascua (Manager)

Local Authority / Social Services: London Borough of Hounslow Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 58 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Multiple Sclerosis • Parkinson's Disease • Stroke

Admission Information: Ages 18+.

Languages Spoken by Staff (other than English): Punjabi Mirpuri, Gujarati, Hindi, Panjabi, Punjabi, Portuguese, Russian, Urdu

Single Rooms: 56

Shared Rooms: 1

Rooms with ensuite WC: 18

Facilities & Services: Palliative Care • Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Cloisters Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.3 Cloisters Care Home has a Review Score of 9.3 (9.283)

The Review Score of 9.3 (maximum of 10) for Cloisters Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 19 Reviews over all time. This Average Rating is also the rating value for Cloisters Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 10 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.421 for Cloisters Care Home is calculated as follows: ( (107 Excellents x 5) + (101 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 221 Ratings = 4.421

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.862 Points relating to the number of positive Reviews for Cloisters Care Home is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 11.6 positive Reviews (58 registered maximum number of service users ÷ 5). 10 Reviews ÷ 11.6 Target = 0.862

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    8
  • Good
    11
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Cloisters Care Home?

  • Extremely LIKELY
    14
  • Likely
    5
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Cloisters Care Home

  • Son of Resident/Service User
    6
  • Wife of Resident/Service User
    5
  • Daughter of Resident/Service User
    4
  • Husband of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    1
  • more

Friendly and pleasant staff. Clean surroundings. Nothing is too much trouble.

How likely would you be to recommend Cloisters Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Don't Know

Efficient caring staff. Lovely homely environment. My aunt is happy and content in her home.

How likely would you be to recommend Cloisters Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

Home manager is very nice. Unit nurses are very caring also carers are very caring. As I am here early in the morning, night staff are very caring staff. I am very happy as my husband has been here 18 months.

How likely would you be to recommend Cloisters Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My husband only has been at Cloisters for 5 weeks now but find the home to be helpful, clean, friendly. He always looks clean and comfy. Staff always ready to answer questions and give advise.

How likely would you be to recommend Cloisters Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Poor

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

Generally very happy with the service and nursing home.
Lovely to see the same faces working throughout the week.
The staff know patients and their routines.
I do feel the staff need the support of other staff members, especially on weekends.
They are thoughtful and try to rush to everyone but I feel there should be more staff/patient ratio!

How likely would you be to recommend Cloisters Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Mum has been at Cloisters for 6 and a half years and we continue to feel very happy with her care.
The staff are always kind and considerate and very hard working.

How likely would you be to recommend Cloisters Care Home? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

I have no complaint about this home. My husband is well looked after - staff are always polite and caring.

How likely would you be to recommend Cloisters Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I think the home is very nice and it's very clean and tidy.
My husband is very well looked after better than I can manage. My husband enjoys the activities and he gets on really well with all the staff.

How likely would you be to recommend Cloisters Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

For the 16 days my wife has been in residence at Cloisters Care Home I can find no problems.
I have no worries for my wife's care. The staff are friendly and caring and go the extra mile to assist in any queries or questions that arise.
Their care and handling is top rate and they keep me informed of meetings that will affect my wife and invite us to attend.

How likely would you be to recommend Cloisters Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Dad has been a resident at Cloisters for over 4 years. The carers work extremely hard and have a lovely friendly approach to all residents.
It is a happy environment where everyone is treated with dignity. The manager of the Mayfair unit, has made a significant impact in the running of the unit, always friendly and approachable she encourages relatives to get involved in all aspects of their loved ones care.
The kitchen staff are happy to receive requests from residents or their families and do their best to meet these if possible.
In the last year there has been a change in home manager which has contributed to Cloisters being a lovely nursing home, as a family we are happy that dad has been cared for by such lovely caring people.

How likely would you be to recommend Cloisters Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband has been a resident in Cloisters since August 2014. In June 2015 he suffered a stroke and in 2016 he fractured his hip. Since that time, his condition has deteriorated and over the last year, he has been unable to talk or walk. A nurse started working at Cloisters in 2015 and I cannot stress how much her care has made a difference to my husband. She encourages him and her understanding and empathy with him and all the residents is exceptional. She has made such a difference and her presence at Cloisters is a great asset.

How likely would you be to recommend Cloisters Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

In the last few weeks of my mother's life at Cloisters care home the staff were very caring and ensured she was as comfortable as possible. In her room t here were flowers, photos of family members and played relaxed music on the TV and she loved music. Sadly Mum passed away on June 20th 2016 and the duty nurse phoned just after her passing to advise me, expressing her sympathy.

How likely would you be to recommend Cloisters Care Home? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

During a power failure all of the staff were active in keeping everyone stable and upbeat. They all acted in a professional manner and no one was upset (residents that is).

How likely would you be to recommend Cloisters Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Cloisters has a peaceful atmosphere and staff are very polite and helpful. A clean and ordered habitat.

How likely would you be to recommend Cloisters Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

cloisters nursing home provide good care overall, any requests required for my father are undertaken quickly, efficiently and professionally. Since my dad has been admitted he has become more stable, bedsores have cleared up quickly due to management of the head nurse. Staff are friendly and always shown care to my dad. Safety is good but the front door should be monitored when visitors come to the nursing home. My dad has settled very quickly and prefers being there than hospital. The nursing home is always clean. I feel I can trust the staff to take care of my father, which is important.

How likely would you be to recommend Cloisters Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Satisfactory

Rooms: Excellent

Value for Money: Good

Very home from home, nice food, good friendly staff, nice surroundings, good nursing care. I would recommend it to friends. The staff are are very helpful and friendly efficient.

How likely would you be to recommend Cloisters Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother came to Cloisters just over two months ago following her previous home being forced to close for poor service by CQC. At first I had high reservations due to Cloisters having an inadequate CQC score. However things seem to be moving in a positive way. The manager and martyn have filled me with confidence that my mother will finally be looked after correctly and treated well. The staff also all seems to be very friendly and there are plenty of them.

How likely would you be to recommend Cloisters Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

I found the home to be clean and inviting, my mum settled in very quickly but she had become very skinny in the last few months. The staff are really nice and helpful. I would recommend the home to other families.

How likely would you be to recommend Cloisters Care Home? Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Cloisters staff were really great with my mum in the eight months she was a resident there. Very family-like atmosphere.

How likely would you be to recommend Cloisters Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

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Awards / Recognitions

April 2017

February 2016

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Care Home Idol 2016

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