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Cloisters Care Home

70 Bath Road, Hounslow, London TW3 3EQ
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The staff are the greatest asset, led by a professional team of genuinely caring peopleT M(Daughter of Resident/Service User)
Cloisters Care Home, Hounslow
Cloisters such a lovely, welcoming home. Thank you everyone - You are the bestM W(Son of Resident/Service User)
Cloisters Care Home, Hounslow
Cloisters Care Home, Hounslow

Cloisters Care Home is a purpose-built home with beautiful landscaped gardens, located in an attractive part of Hounslow within walking distance of the Treaty Shopping Centre. Cloisters provides personalised long and short term nursing care to 57 residents from across West London, including those with dementia and palliative care needs. The nearest underground stations are Hounslow West and Hounslow Central on the Piccadilly Line.

Care Provided by Cloisters Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 58 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Nursing CareFrom £1,595From £1,695

Subject to care needs assessment

Contact Cloisters Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Betty Madamidola(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2001
  • Number of floors: 1

Room Information

  • Single Rooms (55)
  • Couples/Companion Rooms (1)

Cloisters Care Home Reviews (65)

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9.0

Cloisters Care Home has a Review Score of 9.0 (9.017) out of 10, based on 13 reviews in the last 2 years. Over all time Cloisters Care Home has 65 reviews.

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Showing 65 reviews matching selected criteria
Review from Norman C (Husband of Resident) published on 24 January 2019 Submitted via Postal Card
Overall Experience
My wife has been in care here for 17 months and I can say that I cannot find fault with anything. The nurses and carers are really good and will attend to any issues I have immediately and in a caring and dignified way.
The office staff keep families up to date on any changes of staff or amenities.

I cannot fault them.

Reply from Home Manager, Home Manager at Cloisters Care Home

Many thanks for your review of our home. We take all feedback seriously and it's good to know that you feel your wife is receiving excellent care with us. Thank you for taking the time to review, as it helps people to decide if a home is right for themselves or their loved ones, by hearing from those using our services already.

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Review from C D (Wife of Resident) published on 15 January 2019 Submitted via Postal Card
Overall Experience
Staff very caring and hard working.

I find it very difficult to pick one person as the best.

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Review from Anita T (Daughter of Resident) published on 18 October 2018 Submitted via Postal Card
Overall Experience

Cloisters Care Home is extremely well run, they only employ staff who consistently take pride in their work (being very thorough and professional) and are extremely emphatic, patient and caring with residents. I have to say that all and I really do mean all the staff I have seen/know always seem to have a cheerful disposition and are very keen to keep the residents happy, they clearly continually do their best for them throughout the day and night. Cloisters is an absolute pleasure to visit regularly at it has been beautifully decorated throughout is always kept lovely, clean and fresh and the staff are very friendly and welcoming.

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Review from S C (Daughter-in-law of Resident) published on 15 October 2018 Submitted via Postal Card
Overall Experience

Nice, friendly care home. All the staff are very courteous, professional and helpful when dealing with my mother-in-law. Her needs are tended to effectively and efficiently. We feel she is in a happy and safe environment, this gives all our family members peace of mind.

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Review from T M (Daughter of Resident) published on 17 September 2018 Submitted via Postal Card
Overall Experience

My mother's care at Cloisters exceeds our expectations in several areas. The staff are the greatest asset, led by a professional team of genuinely caring people. The facilities provided ensure that my mother is in a safe, secure and caring environment. Our family is most grateful for the consistent kindness shown to our mother.

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Review from D B (Brother of Resident) published on 3 August 2018 Submitted via Postal Card
Overall Experience

All the staff at the Cloisters was very caring and attentive. It was comforting to know my brother was in good hands in his last days.

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Review from S A (Daughter-in-law of Resident) published on 18 July 2018 Submitted via Postal Card
Overall Experience

My mother-in-law was made to feel very welcome when she moved in November of 2014. Her room was small but we agreed to take it as we did not want her staying in her room during the day. She got involved in daily activities and mixed with other residents and made friends. She always looked nice and clean, well looked after until she passed peacefully away.

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Review from M W (Son of Resident) published on 1 May 2018 Submitted via Postal Card
Overall Experience

Our late Mother was a resident at Cloisters, Hounslow for 7 wonderful years. The care she received from the dedicated staff was first class. From the moment we viewed the home we noticed the friendly, happy atmosphere. We miss Mum very much and also the staff who make Cloisters such a lovely, welcoming home. Thank you everyone - You are the best.

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Review from V L (Wife of Resident) published on 1 May 2018 Submitted via Postal Card
Overall Experience

Always treated with respect, very helpful to me and always keep me informed and up to date with care. Room always clean and bed as well. My Husband enjoys his life in here, especially the activities.

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Review from Michael H (Son of Resident) published on 27 January 2018 Submitted via Postal Card
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Friendly and pleasant staff. Clean surroundings. Nothing is too much trouble.

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Review from S W (Niece of Resident) published on 26 January 2018 Submitted via Postal Card
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Efficient caring staff. Lovely homely environment. My aunt is happy and content in her home.

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Review from G B (Wife of Resident) published on 21 December 2017 Submitted via Postal Card
Overall Experience

Home manager is very nice. Unit nurses are very caring also carers are very caring. As I am here early in the morning, night staff are very caring staff. I am very happy as my husband has been here 18 months.

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Review from Gillian D (Wife of Resident) published on 19 December 2017 Submitted via Postal Card
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My husband only has been at Cloisters for 5 weeks now but find the home to be helpful, clean, friendly. He always looks clean and comfy. Staff always ready to answer questions and give advise.

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Review from Zara D (Granddaughter of Resident) published on 16 October 2017 Submitted via Postal Card
Overall Experience
Generally very happy with the service and nursing home.
Lovely to see the same faces working throughout the week.
The staff know patients and their routines.
I do feel the staff need the support of other staff members, especially on weekends.

They are thoughtful and try to rush to everyone but I feel there should be more staff/patient ratio!

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Review from Joan K (Wife of Resident) published on 21 August 2017 Submitted via Postal Card
Overall Experience
I think the home is very nice and it's very clean and tidy.

My husband is very well looked after better than I can manage. My husband enjoys the activities and he gets on really well with all the staff.

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Review from Maggie H (Daughter of Resident) published on 14 August 2017 Submitted via Website
Overall Experience
Dad has been a resident at Cloisters for over 4 years. The carers work extremely hard and have a lovely friendly approach to all residents.
It is a happy environment where everyone is treated with dignity. The manager of the Mayfair unit, has made a significant impact in the running of the unit, always friendly and approachable she encourages relatives to get involved in all aspects of their loved ones care.
The kitchen staff are happy to receive requests from residents or their families and do their best to meet these if possible.

In the last year there has been a change in home manager which has contributed to Cloisters being a lovely nursing home, as a family we are happy that dad has been cared for by such lovely caring people.

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Review from P C (Wife of Resident) published on 2 December 2016 Submitted via Postal Card
Overall Experience

My husband has been a resident in Cloisters since August 2014. In June 2015 he suffered a stroke and in 2016 he fractured his hip. Since that time, his condition has deteriorated and over the last year, he has been unable to talk or walk. A nurse started working at Cloisters in 2015 and I cannot stress how much her care has made a difference to my husband. She encourages him and her understanding and empathy with him and all the residents is exceptional. She has made such a difference and her presence at Cloisters is a great asset.

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Review from Howard D (Son of Resident) published on 14 July 2016 Submitted via Postal Card
Overall Experience

In the last few weeks of my mother's life at Cloisters care home the staff were very caring and ensured she was as comfortable as possible. In her room t here were flowers, photos of family members and played relaxed music on the TV and she loved music. Sadly Mum passed away on June 20th 2016 and the duty nurse phoned just after her passing to advise me, expressing her sympathy.

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Review from Colin B (Son of Resident) published on 21 June 2016 Submitted via Postal Card
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During a power failure all of the staff were active in keeping everyone stable and upbeat. They all acted in a professional manner and no one was upset (residents that is).

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Review from Anita S (Daughter of Resident) published on 25 May 2016 Submitted via Postal Card
Overall Experience

I found the home to be clean and inviting, my mum settled in very quickly but she had become very skinny in the last few months. The staff are really nice and helpful. I would recommend the home to other families.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 07 January 2025
Overall
Requires improvement
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

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Upcoming Events

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Awards / Recognitions (3)

Accreditations

There are no accreditations posted yet for Cloisters Care Home.

Meet the Team (2)

Betty Madamidola
Betty MadamidolaJob Title:Home Manager

“I have been dedicated to the health and social care sector since 1997, starting as a carer and progressing through roles such as cardiology nurse, Night Manager of a 150-bed nursing home, and, for the last five years, Registered Home Manager. My hands-on experience has shaped my approach to care and management, ensuring compliance with regulations, fostering high-quality care, and leading dedicated teams.

I also hold an MSc in Information Systems, enabling me to leverage technology to enhance operational efficiency and improve care quality. Committed to professional development, I strive to deliver exceptional care and support to those I serve.”

Bubs
Bubs Job Title:Wellbeing Coordinator

I joined Advinia as a Wellbeing Coordinator because the B Happie initiative perfectly aligns with my own personal values and goals. It’s all about supporting residents to feel truly at home and to live joyful, meaningful lives while in our care.

What I love most about my role is that our residents are empowered to shape their own wellbeing journey. They choose the activities they want to take part in, which gives them a strong sense of purpose, connection, and independence. We also encourage residents to continue the hobbies they’ve always loved, ensuring that their passions remain part of their everyday life.

It’s incredibly rewarding to see our residents smiling, engaged, and immersed in the activities they enjoy — from musical sessions and creative arts projects to reminiscing over a warm drink, playing games, or singing together. We also enjoy visits from the local church, schools, and charities, which help strengthen our connection with the community.

At Cloisters, we love celebrating key calendar events, staying active with yoga, musical chair exercises, and sports days, and spending time together in our beautiful garden or over friendly chats in the Cloisters Café.

At Cloisters, B Happie isn’t just a slogan — it’s a way of life. When our residents are happy, we’re all happy together!

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Cloisters Care Home to verify any information. View our terms and conditions. Cloisters Care Home has an Enhanced Service -more info.