
The staff are the greatest asset, led by a professional team of genuinely caring peopleT M(Daughter of Resident/Service User)

Cloisters such a lovely, welcoming home. Thank you everyone - You are the bestM W(Son of Resident/Service User)


The staff are the greatest asset, led by a professional team of genuinely caring peopleT M(Daughter of Resident/Service User)

Cloisters such a lovely, welcoming home. Thank you everyone - You are the bestM W(Son of Resident/Service User)


Cloisters Care Home is a purpose-built home with beautiful landscaped gardens, located in an attractive part of Hounslow within walking distance of the Treaty Shopping Centre. Cloisters provides personalised long and short term nursing care to 57 residents from across West London, including those with dementia and palliative care needs. The nearest underground stations are Hounslow West and Hounslow Central on the Piccadilly Line.
Care Provided by Cloisters Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 58 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
Subject to care needs assessment
The price(s) shown are provided by the care home. Contact Cloisters Care Home for full pricing details and T&Cs.
Contact Cloisters Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Advinia Healthcare Ltd
- Private Owned
Person in charge
- Betty Madamidola(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2001
- Number of floors: 1
Room Information
- Single Rooms (55)
- Couples/Companion Rooms (1)
Cloisters Care Home Reviews (65)
Cloisters Care Home has a Review Score of 9.0 (9.017) out of 10, based on 13 reviews in the last 2 years.
Over all time Cloisters Care Home has 65 reviews.
The office staff keep families up to date on any changes of staff or amenities.
I cannot fault them.
Many thanks for your review of our home. We take all feedback seriously and it's good to know that you feel your wife is receiving excellent care with us. Thank you for taking the time to review, as it helps people to decide if a home is right for themselves or their loved ones, by hearing from those using our services already.
I find it very difficult to pick one person as the best.
Cloisters Care Home is extremely well run, they only employ staff who consistently take pride in their work (being very thorough and professional) and are extremely emphatic, patient and caring with residents. I have to say that all and I really do mean all the staff I have seen/know always seem to have a cheerful disposition and are very keen to keep the residents happy, they clearly continually do their best for them throughout the day and night. Cloisters is an absolute pleasure to visit regularly at it has been beautifully decorated throughout is always kept lovely, clean and fresh and the staff are very friendly and welcoming.
Nice, friendly care home. All the staff are very courteous, professional and helpful when dealing with my mother-in-law. Her needs are tended to effectively and efficiently. We feel she is in a happy and safe environment, this gives all our family members peace of mind.
My mother's care at Cloisters exceeds our expectations in several areas. The staff are the greatest asset, led by a professional team of genuinely caring people. The facilities provided ensure that my mother is in a safe, secure and caring environment. Our family is most grateful for the consistent kindness shown to our mother.
All the staff at the Cloisters was very caring and attentive. It was comforting to know my brother was in good hands in his last days.
My mother-in-law was made to feel very welcome when she moved in November of 2014. Her room was small but we agreed to take it as we did not want her staying in her room during the day. She got involved in daily activities and mixed with other residents and made friends. She always looked nice and clean, well looked after until she passed peacefully away.
Our late Mother was a resident at Cloisters, Hounslow for 7 wonderful years. The care she received from the dedicated staff was first class. From the moment we viewed the home we noticed the friendly, happy atmosphere. We miss Mum very much and also the staff who make Cloisters such a lovely, welcoming home. Thank you everyone - You are the best.
Always treated with respect, very helpful to me and always keep me informed and up to date with care. Room always clean and bed as well. My Husband enjoys his life in here, especially the activities.
Friendly and pleasant staff. Clean surroundings. Nothing is too much trouble.
Efficient caring staff. Lovely homely environment. My aunt is happy and content in her home.
Home manager is very nice. Unit nurses are very caring also carers are very caring. As I am here early in the morning, night staff are very caring staff. I am very happy as my husband has been here 18 months.
My husband only has been at Cloisters for 5 weeks now but find the home to be helpful, clean, friendly. He always looks clean and comfy. Staff always ready to answer questions and give advise.
Lovely to see the same faces working throughout the week.
The staff know patients and their routines.
I do feel the staff need the support of other staff members, especially on weekends.
They are thoughtful and try to rush to everyone but I feel there should be more staff/patient ratio!
My husband is very well looked after better than I can manage. My husband enjoys the activities and he gets on really well with all the staff.
It is a happy environment where everyone is treated with dignity. The manager of the Mayfair unit, has made a significant impact in the running of the unit, always friendly and approachable she encourages relatives to get involved in all aspects of their loved ones care.
The kitchen staff are happy to receive requests from residents or their families and do their best to meet these if possible.
In the last year there has been a change in home manager which has contributed to Cloisters being a lovely nursing home, as a family we are happy that dad has been cared for by such lovely caring people.
My husband has been a resident in Cloisters since August 2014. In June 2015 he suffered a stroke and in 2016 he fractured his hip. Since that time, his condition has deteriorated and over the last year, he has been unable to talk or walk. A nurse started working at Cloisters in 2015 and I cannot stress how much her care has made a difference to my husband. She encourages him and her understanding and empathy with him and all the residents is exceptional. She has made such a difference and her presence at Cloisters is a great asset.
In the last few weeks of my mother's life at Cloisters care home the staff were very caring and ensured she was as comfortable as possible. In her room t here were flowers, photos of family members and played relaxed music on the TV and she loved music. Sadly Mum passed away on June 20th 2016 and the duty nurse phoned just after her passing to advise me, expressing her sympathy.
During a power failure all of the staff were active in keeping everyone stable and upbeat. They all acted in a professional manner and no one was upset (residents that is).
I found the home to be clean and inviting, my mum settled in very quickly but she had become very skinny in the last few months. The staff are really nice and helpful. I would recommend the home to other families.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 07 January 2025Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Cloisters Care Home.
There are no upcoming events for Cloisters Care Home.
Awards / Recognitions (3)
- 28 Feb 2019Recipient: Advinia Healthcare Ltd
- 01 Apr 2017Recipient: Advinia Healthcare Ltd
- 15 Feb 2016Recipient: Advinia Healthcare Ltd
Accreditations
There are no accreditations posted yet for Cloisters Care Home.
Meet the Team (2)

“I have been dedicated to the health and social care sector since 1997, starting as a carer and progressing through roles such as cardiology nurse, Night Manager of a 150-bed nursing home, and, for the last five years, Registered Home Manager. My hands-on experience has shaped my approach to care and management, ensuring compliance with regulations, fostering high-quality care, and leading dedicated teams.
I also hold an MSc in Information Systems, enabling me to leverage technology to enhance operational efficiency and improve care quality. Committed to professional development, I strive to deliver exceptional care and support to those I serve.”

I joined Advinia as a Wellbeing Coordinator because the B Happie initiative perfectly aligns with my own personal values and goals. It’s all about supporting residents to feel truly at home and to live joyful, meaningful lives while in our care.
What I love most about my role is that our residents are empowered to shape their own wellbeing journey. They choose the activities they want to take part in, which gives them a strong sense of purpose, connection, and independence. We also encourage residents to continue the hobbies they’ve always loved, ensuring that their passions remain part of their everyday life.
It’s incredibly rewarding to see our residents smiling, engaged, and immersed in the activities they enjoy — from musical sessions and creative arts projects to reminiscing over a warm drink, playing games, or singing together. We also enjoy visits from the local church, schools, and charities, which help strengthen our connection with the community.
At Cloisters, we love celebrating key calendar events, staying active with yoga, musical chair exercises, and sports days, and spending time together in our beautiful garden or over friendly chats in the Cloisters Café.
At Cloisters, B Happie isn’t just a slogan — it’s a way of life. When our residents are happy, we’re all happy together!
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