
The staff are the greatest asset, led by a professional team of genuinely caring peopleT M(Daughter of Resident/Service User)

Cloisters such a lovely, welcoming home. Thank you everyone - You are the bestM W(Son of Resident/Service User)


The staff are the greatest asset, led by a professional team of genuinely caring peopleT M(Daughter of Resident/Service User)

Cloisters such a lovely, welcoming home. Thank you everyone - You are the bestM W(Son of Resident/Service User)


Cloisters Care Home is a purpose-built home with beautiful landscaped gardens, located in an attractive part of Hounslow within walking distance of the Treaty Shopping Centre. Cloisters provides personalised long and short term nursing care to 57 residents from across West London, including those with dementia and palliative care needs. The nearest underground stations are Hounslow West and Hounslow Central on the Piccadilly Line.
Care Provided by Cloisters Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 58 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
Subject to care needs assessment
The price(s) shown are provided by the care home. Contact Cloisters Care Home for full pricing details and T&Cs.
Contact Cloisters Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Advinia Healthcare Ltd
- Private Owned
Person in charge
- Betty Madamidola(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2001
- Number of floors: 1
Room Information
- Single Rooms (55)
- Couples/Companion Rooms (1)
Cloisters Care Home Reviews (65)
Cloisters Care Home has a Review Score of 9.0 (9.017) out of 10, based on 13 reviews in the last 2 years.
Over all time Cloisters Care Home has 65 reviews.
Cloisters has a peaceful atmosphere and staff are very polite and helpful. A clean and ordered habitat.
cloisters nursing home provide good care overall, any requests required for my father are undertaken quickly, efficiently and professionally. Since my dad has been admitted he has become more stable, bedsores have cleared up quickly due to management of the head nurse. Staff are friendly and always shown care to my dad. Safety is good but the front door should be monitored when visitors come to the nursing home. My dad has settled very quickly and prefers being there than hospital. The nursing home is always clean. I feel I can trust the staff to take care of my father, which is important.
Very home from home, nice food, good friendly staff, nice surroundings, good nursing care. I would recommend it to friends. The staff are are very helpful and friendly efficient.
My mother came to Cloisters just over two months ago following her previous home being forced to close for poor service by CQC. At first I had high reservations due to Cloisters having an inadequate CQC score. However things seem to be moving in a positive way. The manager and martyn have filled me with confidence that my mother will finally be looked after correctly and treated well. The staff also all seems to be very friendly and there are plenty of them.
Cloisters staff were really great with my mum in the eight months she was a resident there. Very family-like atmosphere.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 07 January 2025Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Cloisters Care Home.
There are no upcoming events for Cloisters Care Home.
Awards / Recognitions (3)
- 28 Feb 2019Recipient: Advinia Healthcare Ltd
- 01 Apr 2017Recipient: Advinia Healthcare Ltd
- 15 Feb 2016Recipient: Advinia Healthcare Ltd
Accreditations
There are no accreditations posted yet for Cloisters Care Home.
Meet the Team (2)

“I have been dedicated to the health and social care sector since 1997, starting as a carer and progressing through roles such as cardiology nurse, Night Manager of a 150-bed nursing home, and, for the last five years, Registered Home Manager. My hands-on experience has shaped my approach to care and management, ensuring compliance with regulations, fostering high-quality care, and leading dedicated teams.
I also hold an MSc in Information Systems, enabling me to leverage technology to enhance operational efficiency and improve care quality. Committed to professional development, I strive to deliver exceptional care and support to those I serve.”

I joined Advinia as a Wellbeing Coordinator because the B Happie initiative perfectly aligns with my own personal values and goals. It’s all about supporting residents to feel truly at home and to live joyful, meaningful lives while in our care.
What I love most about my role is that our residents are empowered to shape their own wellbeing journey. They choose the activities they want to take part in, which gives them a strong sense of purpose, connection, and independence. We also encourage residents to continue the hobbies they’ve always loved, ensuring that their passions remain part of their everyday life.
It’s incredibly rewarding to see our residents smiling, engaged, and immersed in the activities they enjoy — from musical sessions and creative arts projects to reminiscing over a warm drink, playing games, or singing together. We also enjoy visits from the local church, schools, and charities, which help strengthen our connection with the community.
At Cloisters, we love celebrating key calendar events, staying active with yoga, musical chair exercises, and sports days, and spending time together in our beautiful garden or over friendly chats in the Cloisters Café.
At Cloisters, B Happie isn’t just a slogan — it’s a way of life. When our residents are happy, we’re all happy together!
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Cloisters Care Home to verify any information. View our terms and conditions. Cloisters Care Home has an Enhanced Service -more info.