
The staff are the greatest asset, led by a professional team of genuinely caring peopleT M(Daughter of Resident/Service User)

Cloisters such a lovely, welcoming home. Thank you everyone - You are the bestM W(Son of Resident/Service User)


The staff are the greatest asset, led by a professional team of genuinely caring peopleT M(Daughter of Resident/Service User)

Cloisters such a lovely, welcoming home. Thank you everyone - You are the bestM W(Son of Resident/Service User)


Cloisters Care Home is a purpose-built home with beautiful landscaped gardens, located in an attractive part of Hounslow within walking distance of the Treaty Shopping Centre. Cloisters provides personalised long and short term nursing care to 57 residents from across West London, including those with dementia and palliative care needs. The nearest underground stations are Hounslow West and Hounslow Central on the Piccadilly Line.
Care Provided by Cloisters Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 58 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
Subject to care needs assessment
The price(s) shown are provided by the care home. Contact Cloisters Care Home for full pricing details and T&Cs.
Contact Cloisters Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Advinia Healthcare Ltd
- Private Owned
Person in charge
- Betty Madamidola(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2001
- Number of floors: 1
Room Information
- Single Rooms (55)
- Couples/Companion Rooms (1)
Cloisters Care Home Reviews (65)
Cloisters Care Home has a Review Score of 9.0 (9.017) out of 10, based on 13 reviews in the last 2 years.
Over all time Cloisters Care Home has 65 reviews.
I have found the care and support for my mother to be of the highest standard you could wish for.
All the staff, from the nurses, carers, administrators, cleaning staff and kitchen staff are excellent.
The food is good with varied dishes that are changed every week.
As a result of the superb care and support that she receives, my mother is settled and happy at Cloisters Care Home.
My two brothers and I are all in agreement with this review.
Thank you for your kind review and we are glad you think the care and support have been good and that she has settled and is happy.
Horrible service and care. They had problems at the start and have only gotten worse. They seem short-staffed or something and every mistake is met with well that wasn't me by every carer, and the management doesn't do anything about it. My father was in a home with some extra care and he felt they did a way better job than this lot, despite it not being adequate for him at all.
Cloisters Care Home is a beautifully presented home with very friendly and approachable staff who put care into everything. Highly recommend. My brother was so comfortable and happy while he was there. We were all so impressed with this facility.
Thank you for your very kind review, we are delighted that you are happy with the team and the home.
The care and support given to Mum are excellent. Staff are willing to support family members too. Mum is comfortable and well looked after.
Dear Marilyn, thank you for taking your time to review the home and for your very kind words, we are glad that you feel mum is comfortable and cared for.
All staff are caring and friendly with special mention of the carers and the nurse.
Thank you for your kind words regarding the home, we are glad that you are happy with the manager and the team within the home.
My mum is very much more relaxed since being admitted to Cloisters Care Home. Her entire demeanour is very much improved. The staff are friendly and extremely supportive. We are very pleased with her overall care.
Thank you so much for taking the time to review the home, we are glad mum has improved and that you are happy with the team and care.
Since my grandmother has been at Cloisters Care Home, she has been very relaxed and comfortable and seems happy to be here, which in turn makes us happy to see. The staff are very friendly and always happy to help.
Thank you for your kind words. We are delighted to hear your Grandmother is comfortable and happy.
I was kindly treated by all staff at Cloisters Care Home and treated with utmost dignity. My husband was well looked after and treated most respectfully. No faults at all.
Thank you for your kind words; we are happy that you and your husband felt well looked after.
My cousin has been a resident here for two and a half years, and I have always considered him to be very well cared for. They have also always been very kind to me.
Thank you for taking the time to review Cloisters Care Home, and thank you so much for the kind words in your review; we are delighted that you feel both yourself and your cousin have been well cared for.
Having had the devastating news about my father’s terminal illness, it was clear he was going to need specialist palliative care in the final stages of his life. All local care home managers we spoke with were brilliant - very helpful and very informative. We finally chose Cloisters Care Home where their team gave us a considerable amount of confidence about all aspects of his care. My father was at Cloisters for around ten weeks before he sadly passed away. He built a strong bond with all his carers and was provided with high levels of care, including emotional support. We were able to visit him frequently, all within Covid guidelines, allowing all of us, including his grandchildren, to spend precious time with him. The team at Cloisters gave my father something he always wanted to maintain – and that was his dignity. Even during the final moments after his passing, the level of professionalism and care shown by the team was incredible. We will be eternally grateful to everyone at Cloisters.
Thank you for taking the time to write such a lovely review of our Colleagues at Cloisters Care Home. Please accept my sincere condolences on the passing of your father, it is humbling to hear that at such a sad time the gratitude you have for our colleagues in ensuring your father had a dignified...
When lockdown eased they made sure we got to visit him as often as was allowed. It was all well organised with rapid Covid tests before entering.
When the sad time came to say goodbye to him, he and the family were all treated really well and nothing was too much trouble for the staff. Even after he had passed the support from the manager and her team was really great.
Thank you for making his last few months more bearable for him.
Thank you for your kind review and we are very sad about your ex-husband. We are glad we could support you and your ex-husband during this difficult time.
The care home is on the ball and you have managed my mum extremely well. The care home always communicates with me on any issues or concerns.
Thank you for taking the time to share your feedback, it's lovely to hear. I will ensure that it is passed onto our team.
This is a happy and cheerfully run home. Welcoming, clean and fresh admission. Care staff are all very kind under the excellent manager who cares deeply for all her staff and residents. Food not always of the taste of my friend, who despite being the age of 97 is a very good cook herself. Need to be served a little hotter than tepid/warm. She is not a complainer. Customer care for paying residents needs more application. Thank you to everyone who has helped her stay to be a comfortable one.
My mum was given choice of any meals she requires by the kitchen staff.
The staff were very friendly and made my mum comfortable in the home.
As she could understand a little English the home had Asian carers who could communicate with my mum.
All her needs were met in this home.
Me and my family were welcome by the staff who were very friendly and could visit whenever.
During the lockdown we were able to see my mum with distance in the garden which was lovely for my mum.
Thank you for the care and support for my mum, from her son and daughters.
The manager and administrator are brilliant, and looked after my friend and kept me informed of his health and wellbeing.
The lockdown has been and continues to make visiting loved ones difficult. However, Cloisters has kept up its high standard throughout and during July I have seen everyone going above and beyond to ensure everyone that is able gets to see relatives as often as possible. Garden visits and walks around the grounds everyone is happy and enjoys their day. Birthdays are celebrated and staff love to join in with everyone. We are very lucky for mum to be so loved.
My mum has been in Cloisters for 6 months now and I am very happy with the care she has received. She is looked after very well by all the team and is settling in well. The staff are always friendly and welcoming and always take time to talk to me if I have anything I wish to discuss. The activities are great and I have enjoyed taking part in family events.
Many thanks for taking the time to review our home. It is a pleasure to care for your mum. I will of course pass on your kind words to the rest of the Cloisters team.
Excellent management and caring, friendly staff. Very good food. Good variety of entertainment. Very high standard of cleanliness.
Thank you for taking the time to review our home - it is always appreciated and I will be delighted to share your comments with my team.
My mother has been at Cloisters for several months now and we have visited very regularly. From the very first phone call and visit right through to the point of submitting this review, I have been extremely pleased with her care. She is treated well, with warmth and dignity. She isn't a big eater and has difficulties around food but staff do their best to understand her preferences, offer her alternatives and encourage her to eat and drink. They are diligent, proactive and genuinely caring. As other reviewers have said, all the staff, those behind the scenes and those we see regularly including the carers, nurses and management, do a difficult job brilliantly. Thank you, everyone, at Cloisters for the biggest gift - peace of mind about the care of a very vulnerable loved one. Thank you.
Thank you for your wonderful review of the care of your mother at our home. It is hugely satisfying to know we are able to give family peace of mind in their choice of care for their loved ones. Thank you for taking the time to review us and I will be delighted to share your comments with my team.
Cloisters Care Home is equipped with professionals that provide high standards of care person-centred care here. Everybody is treated equally with kindness, dignity and respect as well as family members. I am very grateful to management and staff when my brother died with dignity and comfort. I will never forget them and will recommend them.
Many thanks for taking the time to write a review about our home and the care we provided for your brother and for you and your family. I will pass your comments back to my team who will be pleased to know that they made such a difference at a difficult time.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 07 January 2025Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Cloisters Care Home.
There are no upcoming events for Cloisters Care Home.
Awards / Recognitions (3)
- 28 Feb 2019Recipient: Advinia Healthcare Ltd
- 01 Apr 2017Recipient: Advinia Healthcare Ltd
- 15 Feb 2016Recipient: Advinia Healthcare Ltd
Accreditations
There are no accreditations posted yet for Cloisters Care Home.
Meet the Team (2)

“I have been dedicated to the health and social care sector since 1997, starting as a carer and progressing through roles such as cardiology nurse, Night Manager of a 150-bed nursing home, and, for the last five years, Registered Home Manager. My hands-on experience has shaped my approach to care and management, ensuring compliance with regulations, fostering high-quality care, and leading dedicated teams.
I also hold an MSc in Information Systems, enabling me to leverage technology to enhance operational efficiency and improve care quality. Committed to professional development, I strive to deliver exceptional care and support to those I serve.”

I joined Advinia as a Wellbeing Coordinator because the B Happie initiative perfectly aligns with my own personal values and goals. It’s all about supporting residents to feel truly at home and to live joyful, meaningful lives while in our care.
What I love most about my role is that our residents are empowered to shape their own wellbeing journey. They choose the activities they want to take part in, which gives them a strong sense of purpose, connection, and independence. We also encourage residents to continue the hobbies they’ve always loved, ensuring that their passions remain part of their everyday life.
It’s incredibly rewarding to see our residents smiling, engaged, and immersed in the activities they enjoy — from musical sessions and creative arts projects to reminiscing over a warm drink, playing games, or singing together. We also enjoy visits from the local church, schools, and charities, which help strengthen our connection with the community.
At Cloisters, we love celebrating key calendar events, staying active with yoga, musical chair exercises, and sports days, and spending time together in our beautiful garden or over friendly chats in the Cloisters Café.
At Cloisters, B Happie isn’t just a slogan — it’s a way of life. When our residents are happy, we’re all happy together!
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