Submit a Review for Barchester Queens Court Care Home
32/34 Queens Road, Wimbledon, London, SW19 8LR
View Full Details of Barchester Queens Court Care HomeLatest Reviews for Barchester Queens Court Care Home
05 August 2025
Our mother was a resident of Queens Court Wimbledon from February 2023 to June 30th 2025. Unfortunately she was moved due to financial disputes between my siblings one of which has LPA and it was him who decided to move our 95 year old mother. I have visited our mother 3 times in the new care home. I cannot even put into words how different everything is. Our mother was treated with utmost caring, love and attention in Queens Court. We loved visiting her there. Everyone was welcoming, happy and professional. Our mother was always clean, well dressed and most importantly cared for with compassion and kindness. She was not put in bed most of the time. It breaks my heart every time I see her there and how sad she looks. I have lots of videos to prove the difference. She is not eating as before. I want to thank the management of Queens Court for their consistent loving care and professional manner. I pray our mother returns to Queens Court so she can smile again.
28 July 2025
My mother was admitted to Queens Court in Feb 2023, she stayed at Queens Court for 28 months until my brother, against all family wishes, transferred her to another private care home due to financial disputes with family members. To sum it up, my mother got moved from a Ritz Carlton type of care home to a Travel Lodge type of care home. Would love to bring her back to Queens Court. During the 28 months that my 95 year old mom was at Queens Court, she was cared for with sincere love and compassion. We all loved visiting her at Queens Court, honestly it felt like home from the second you walked into the place. Absolutely loved the "happy" environment, the activities were so much fun, everything was very well planned. We are grateful for the loving care provided to my mom during her stay. Cannot thank management and staff enough for such a well run care home, worth every penny.
11 July 2025
We placed my mother with Queenscourt care home in February 2023. The fees were £8500 for four weeks and it was increased by 5% in April 2023, 7% in April 2024 and 8.3% in April 2025 putting enormous pressure on our finances. In May this year we decided to transfer my mother to a less expensive carehome and met the Manager and gave 28 days notice as required by the contract. Her response was appalling, aggressive and very upsetting. She later told my partner that my mother will aspirate if we moved her. My partner was in tears but the manager just ignored her. A few days later we changed our mind and informed the manager that we'd like to keep her at Queenscourt. Despite having three vacant rooms she refused to keep my mother and told us that we have to leave and she would not provide transport for a one mile distance. Queenscourt is now refusing to pay us the £860 refund they owe us plus £4200 deposit. I have contacted Barchester through various emails - no reply.
07 July 2025
Having spent about 4 hours per day for 6 days with my mother it is clear the wonderful warm loving and caring staff is why our mother is at Barchester.
19 May 2025
My mother has been at Queens Court for just one week after spending four difficult months in hospital, and the difference we've seen already is incredible. From the moment we arrived, the staff have been nothing short of amazing - incredibly helpful, friendly, and professional. They've not only made my mum feel safe, comfortable, and cared for, but they've also been a huge support to me and my family during what has been an emotional and stressful time. Their kindness, patience, and reassuring presence have meant the world to us. It's clear that every member of the team genuinely cares, and that makes all the difference. We're so grateful to have found such a wonderful place for my mum. Thank you to everyone at Queens Court - your dedication and compassion truly stand out.
19 May 2025
My grandmother is being cared for by very caring staff in a calm, relaxing and happy environment. I like visiting her and I am confident she is safe and happy there.
12 May 2025
I booked a 2 week stay following an accident. My experience here was excellent. In particular I found the staff caring, helpful and professional. I can't believe how positive they are doing the very difficult job they have. For me the food was sometimes a little too salty as I use little salt at home. The lounges in the care home are very comfortable and stylish. I would have liked an ensuite shower but I understand not a lot of the residents here are unable to use them so it would not be feasible to provide them. Overall an excellent experience.
12 May 2025
I found the staff very keen to do anything for me, I enjoyed the banter with them, as I volunteered here 20 years ago. I certainly remembered some of them which says its mon tale, they are happy in their work.
12 May 2025
Everyone at Queen's court is so kind and caring and so helpful. I would always recommend friends relatives to Queen's Court without hesitation. Thank you so much for looking after my friend.
02 May 2025
You kindly organised a birthday party for 16 adults and 6 children only two days after mum (now 92) moved in. Everyone kept checking on us. The food was amazing. Fresh quiches, beautiful sandwiches, chips (the children loved the chips) fresh, and finally, finally but not least the most beautiful and delicious cake. You even had balloons. Thank you everyone! You truly made it special for all of us.
14 April 2025
My father has had respite care at Queens Court twice and both times the standard of care has been outstanding. The facilities are fantastic. The bedrooms are safe, comfortable, homely and always clean. The food, restaurant, lounges and even the corridors have been thoughtfully and beautifully designed - to encourage engagement, safety and mobility. There are daily activities, which my father participated in - much to my surprise! But the most wonderful thing about Queens Court are the staff. They are so caring, and kind, and patient, and smiley! It made my father (and me) feel warm, welcome and in very safe hands. I was very anxious about how my father would respond to respite care, but he settled in very quickly and enjoyed this time at Queens Court. It has a been positive for all the family, and has substantially reduced everyone's stress. Thank you.
31 March 2025
Very nice. Clean. Good nurses. Friendly staff. Attentive staff. Safe environment. Nice management.
14 March 2025
I phoned Queens Court on short notice. I needed to get my sister in a quality care facility since her health was declining and I live in a different country. The manager took me on a tour. I was impressed with the cleanliness and cheeriness of the facility. They have a lovely dining area and a full menu to chose from. I liked that they have an activity coordinator and activity plans are created for even those that are bedridden. The next day the manager evaluated my sister at the hospital. Two days later my sister spent her first night at Queens Court. I was concerned what my sister would say after her first night. Well she told me "I love this place". I was so happy. Now she refers to the facility as the hotel she is staying in. Thank you the manager and the entire staff for making this a positive experience.
06 March 2025
Very good care for my friend's with dignity, respect and kindness.
03 March 2025
The General Manager is exemplary and all the staff are exceptional and extremely caring and compassionate. The home is very clean and the food is excellent. The atmosphere is incredibly warm and welcoming. There are so many wonderful activities on offer. My friend is very happy at Queens Court and I would recommend the home without hesitation or reservation.
21 February 2025
Dad has been a resident since the end of December. He suffers with dementia and other conditions but all the staff, across every role, have been kind, caring and helpful to Dad and ourselves in the wider family.
20 February 2025
Well managed. Kind. Responsive to family.
13 February 2025
My cousin moved into Barchester Queens Court Care Home a month ago, after 7 weeks in hospital and in a very poor state of health. The home was very helpful over her move and have cared for her extremely competently since then. She has been putting on weight and is getting stronger by the day. The staff are very pleasant and helpful and seem happy to accommodate her quirks and needs.
31 January 2025
The manager and all the wonderful staff at Queens Court arranged a very happy party for my husband and 17 of his family on the occasion of his 94th birthday yesterday. Delicious cake, delectable buffet, superb decor (with balloons, sparkles and tinsel). An amazing time was had by all, both old (94) and young (18 months).
31 January 2025
My mother has been at Queens Court Care Home since September 2024. Myself and my husband have been very reassured since she moved in. All the staff are friendly and kind, and treat my mum with respect at all times. They keep her safe and offer her lots of activities, which they encourage her to join in with. There are regular visits from doctors/nurses and they are very aware of any health problems which may arise. The communication is great, from phone calls, emails and photos, to verbal updates. The food, snacks and cakes are fabulous.
Latest Reviews for Barchester Queens Court Care Home
05 August 2025
Our mother was a resident of Queens Court Wimbledon from February 2023 to June 30th 2025. Unfortunately she was moved due to financial disputes between my siblings one of which has LPA and it was him who decided to move our 95 year old mother. I have visited our mother 3 times in the new care home. I cannot even put into words how different everything is. Our mother was treated with utmost caring, love and attention in Queens Court. We loved visiting her there. Everyone was welcoming, happy and professional. Our mother was always clean, well dressed and most importantly cared for with compassion and kindness. She was not put in bed most of the time. It breaks my heart every time I see her there and how sad she looks. I have lots of videos to prove the difference. She is not eating as before. I want to thank the management of Queens Court for their consistent loving care and professional manner. I pray our mother returns to Queens Court so she can smile again.
28 July 2025
My mother was admitted to Queens Court in Feb 2023, she stayed at Queens Court for 28 months until my brother, against all family wishes, transferred her to another private care home due to financial disputes with family members. To sum it up, my mother got moved from a Ritz Carlton type of care home to a Travel Lodge type of care home. Would love to bring her back to Queens Court. During the 28 months that my 95 year old mom was at Queens Court, she was cared for with sincere love and compassion. We all loved visiting her at Queens Court, honestly it felt like home from the second you walked into the place. Absolutely loved the "happy" environment, the activities were so much fun, everything was very well planned. We are grateful for the loving care provided to my mom during her stay. Cannot thank management and staff enough for such a well run care home, worth every penny.
11 July 2025
We placed my mother with Queenscourt care home in February 2023. The fees were £8500 for four weeks and it was increased by 5% in April 2023, 7% in April 2024 and 8.3% in April 2025 putting enormous pressure on our finances. In May this year we decided to transfer my mother to a less expensive carehome and met the Manager and gave 28 days notice as required by the contract. Her response was appalling, aggressive and very upsetting. She later told my partner that my mother will aspirate if we moved her. My partner was in tears but the manager just ignored her. A few days later we changed our mind and informed the manager that we'd like to keep her at Queenscourt. Despite having three vacant rooms she refused to keep my mother and told us that we have to leave and she would not provide transport for a one mile distance. Queenscourt is now refusing to pay us the £860 refund they owe us plus £4200 deposit. I have contacted Barchester through various emails - no reply.
07 July 2025
Having spent about 4 hours per day for 6 days with my mother it is clear the wonderful warm loving and caring staff is why our mother is at Barchester.
19 May 2025
My mother has been at Queens Court for just one week after spending four difficult months in hospital, and the difference we've seen already is incredible. From the moment we arrived, the staff have been nothing short of amazing - incredibly helpful, friendly, and professional. They've not only made my mum feel safe, comfortable, and cared for, but they've also been a huge support to me and my family during what has been an emotional and stressful time. Their kindness, patience, and reassuring presence have meant the world to us. It's clear that every member of the team genuinely cares, and that makes all the difference. We're so grateful to have found such a wonderful place for my mum. Thank you to everyone at Queens Court - your dedication and compassion truly stand out.
19 May 2025
My grandmother is being cared for by very caring staff in a calm, relaxing and happy environment. I like visiting her and I am confident she is safe and happy there.
12 May 2025
I booked a 2 week stay following an accident. My experience here was excellent. In particular I found the staff caring, helpful and professional. I can't believe how positive they are doing the very difficult job they have. For me the food was sometimes a little too salty as I use little salt at home. The lounges in the care home are very comfortable and stylish. I would have liked an ensuite shower but I understand not a lot of the residents here are unable to use them so it would not be feasible to provide them. Overall an excellent experience.
12 May 2025
I found the staff very keen to do anything for me, I enjoyed the banter with them, as I volunteered here 20 years ago. I certainly remembered some of them which says its mon tale, they are happy in their work.
12 May 2025
Everyone at Queen's court is so kind and caring and so helpful. I would always recommend friends relatives to Queen's Court without hesitation. Thank you so much for looking after my friend.
02 May 2025
You kindly organised a birthday party for 16 adults and 6 children only two days after mum (now 92) moved in. Everyone kept checking on us. The food was amazing. Fresh quiches, beautiful sandwiches, chips (the children loved the chips) fresh, and finally, finally but not least the most beautiful and delicious cake. You even had balloons. Thank you everyone! You truly made it special for all of us.
14 April 2025
My father has had respite care at Queens Court twice and both times the standard of care has been outstanding. The facilities are fantastic. The bedrooms are safe, comfortable, homely and always clean. The food, restaurant, lounges and even the corridors have been thoughtfully and beautifully designed - to encourage engagement, safety and mobility. There are daily activities, which my father participated in - much to my surprise! But the most wonderful thing about Queens Court are the staff. They are so caring, and kind, and patient, and smiley! It made my father (and me) feel warm, welcome and in very safe hands. I was very anxious about how my father would respond to respite care, but he settled in very quickly and enjoyed this time at Queens Court. It has a been positive for all the family, and has substantially reduced everyone's stress. Thank you.
31 March 2025
Very nice. Clean. Good nurses. Friendly staff. Attentive staff. Safe environment. Nice management.
14 March 2025
I phoned Queens Court on short notice. I needed to get my sister in a quality care facility since her health was declining and I live in a different country. The manager took me on a tour. I was impressed with the cleanliness and cheeriness of the facility. They have a lovely dining area and a full menu to chose from. I liked that they have an activity coordinator and activity plans are created for even those that are bedridden. The next day the manager evaluated my sister at the hospital. Two days later my sister spent her first night at Queens Court. I was concerned what my sister would say after her first night. Well she told me "I love this place". I was so happy. Now she refers to the facility as the hotel she is staying in. Thank you the manager and the entire staff for making this a positive experience.
06 March 2025
Very good care for my friend's with dignity, respect and kindness.
03 March 2025
The General Manager is exemplary and all the staff are exceptional and extremely caring and compassionate. The home is very clean and the food is excellent. The atmosphere is incredibly warm and welcoming. There are so many wonderful activities on offer. My friend is very happy at Queens Court and I would recommend the home without hesitation or reservation.
21 February 2025
Dad has been a resident since the end of December. He suffers with dementia and other conditions but all the staff, across every role, have been kind, caring and helpful to Dad and ourselves in the wider family.
20 February 2025
Well managed. Kind. Responsive to family.
13 February 2025
My cousin moved into Barchester Queens Court Care Home a month ago, after 7 weeks in hospital and in a very poor state of health. The home was very helpful over her move and have cared for her extremely competently since then. She has been putting on weight and is getting stronger by the day. The staff are very pleasant and helpful and seem happy to accommodate her quirks and needs.
31 January 2025
The manager and all the wonderful staff at Queens Court arranged a very happy party for my husband and 17 of his family on the occasion of his 94th birthday yesterday. Delicious cake, delectable buffet, superb decor (with balloons, sparkles and tinsel). An amazing time was had by all, both old (94) and young (18 months).
31 January 2025
My mother has been at Queens Court Care Home since September 2024. Myself and my husband have been very reassured since she moved in. All the staff are friendly and kind, and treat my mum with respect at all times. They keep her safe and offer her lots of activities, which they encourage her to join in with. There are regular visits from doctors/nurses and they are very aware of any health problems which may arise. The communication is great, from phone calls, emails and photos, to verbal updates. The food, snacks and cakes are fabulous.