Barchester Queens Court Care Home

32/34 Queens Road, Wimbledon, London SW19 8LR

Barchester Queens Court Care Home, London, London
Barchester Queens Court Care Home, London, London
Barchester Queens Court Care Home, London, London

Barchester Queens Court Care Home provides skilled and loving care to its residents who are frail and/or living with dementia. Round-the-clock care is provided by fully qualified nursing staff who respect and provide compassionate and dignified care every day.

The home has been re-decorated and refurbished to the highest standard whilst ensuring that the home maintains its warm and welcoming atmosphere. All departments apply the 'Whole Home Approach' model to provide excellent services to residents and their families.

The Social Programme is varied, seasonal and unique to those who reside at the home. Staff work together with the local community to access and plan events in Wimbledon Village and other regions.

Award winning chefs at Queens Court source the best ingredients to create seasonal and delicious meals, taking into account specific dietary needs residents might have. The hospitality team compliment this by ensuring that residents and guests to the home receive a bespoke service.

Group: Barchester Healthcare Ltd

Person in charge: Shaaron Caratella (General Manager)

Local Authority / Social Services: London Borough of Merton Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 43 Service Users

Registered Care Categories*: Dementia • Eating Disorders • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Anorexia/Bulimia/Self Harming • Bipolar/Manic Depression • Cancer Care • Cerebral Palsy • Challenging Behaviour • Colitis & Crohn's Disease • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Orthopaedic • Parkinson's Disease • Profound & Multiple Learning Disabilties • Speech Impairment • Stroke • Visual Impairment

Admission Information: Elderly Frail, Dementia. Ages 65+.

Languages Spoken by Staff (other than English): Filipino, Afrikaans, Spanish; Castilian, French, Hindi, Italian, Korean, Polish, Romanian, Russian, Sinhala, Sinhalese, Tamil, Ukrainian, Urdu

Single Rooms: 43

Rooms with ensuite WC: 43

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Independent Living Training • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Barchester Queens Court Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

2 Bed Vacancies

posted 30 Oct 2017

We currently have limited availability. Please contact us to discuss your needs further, we would love to welcome you for a visit.

Reviews

9.8 Barchester Queens Court Care Home has a Review Score of 9.8 (9.778)

The Review Score of 9.8 (maximum of 10) for Barchester Queens Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 30 Reviews over all time. This Average Rating is also the rating value for Barchester Queens Court Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 16 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.778 for Barchester Queens Court Care Home is calculated as follows: ( (279 Excellents x 5) + (75 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 356 Ratings = 4.778

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Barchester Queens Court Care Home is based on 16 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8.6 positive Reviews (43 registered maximum number of service users ÷ 5). 16 Reviews ÷ 8.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    27
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Barchester Queens Court Care Home?

  • Extremely LIKELY
    25
  • Likely
    5
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Barchester Queens Court Care Home

  • Daughter of Resident/Service User
    8
  • Friend of Resident/Service User
    6
  • Son of Resident/Service User
    3
  • Wife of Resident/Service User
    3
  • Husband of Resident/Service User
    2
  • more

My mother has been in the home for 2 1/2 years now. The Manager is excellent. She employs staff who really care about the residents. The food is good, the variety of activities is excellent. In fact, everything about the home is fantastic. I feel very fortunate to have found the home. My mother could not be happier or better looked after.

How likely would you be to recommend Barchester Queens Court Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Peter Shevlin, Administrator at Barchester Queens Court Care Home responded to this review on 04 Oct 2017:

Thank you for your kind review - we appreciate it. We are so glad that your mother has found the perfect care home for her needs.

A very well run, kind and caring home. My mother needs full-time care and she is beautifully looked after. Very friendly staff and there is a great buzzy feeling about the home. Lots of activities for those who can join in and outings even if you can no longer participate. Everyone is included. Very clean and it has a happy feel.

How likely would you be to recommend Barchester Queens Court Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Peter Shevlin, Administrator at Barchester Queens Court Care Home responded to this review on 24 Aug 2017:

Thank you for your lovely review!

As relatives of a former resident, who sadly passed away in February 2017, we were invited back to a memorial service in his memory, along with other residents' family members. It was very carefully planned with the main focus on happy memories. The home manager, priest, music therapist and volunteers all took part. We were impressed with the new refurbishments which had occurred in the past few months.

How likely would you be to recommend Barchester Queens Court Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Peter Shevlin, Administrator at Barchester Queens Court Care Home responded to this review on 23 Aug 2017:

Thank you for your kind words Fiona.

The reception was welcoming and efficient in helping me settle into the room. Timetable and layout were fully explained. Faulty television was quickly replaced. The room is satisfactory but the en-suite is small for accommodating rollator.
Caring and catering staff are friendly and considerate at all times.

How likely would you be to recommend Barchester Queens Court Care Home? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

A well-run care home where residents are treated with respect.

How likely would you be to recommend Barchester Queens Court Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Peter Shevlin, Administrator at Barchester Queens Court Care Home responded to this review on 17 Aug 2017:

Thank you A N for such a kind review.

My husband benefitted greatly from Queens Court, after having had 12 weeks in hospital. He improved greatly after 2 days, walked unaided within the zimmer frame. The happy atmosphere created by the carers made such a difference and every helper showed care and empathy for each patient.
For every resident to go down to the dining room for lunch and supper makes them feel part of the group and gives a feeling of belonging.
Also, the various activities were uplifting, especially the music and art therapies.

How likely would you be to recommend Barchester Queens Court Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Shaaron Caratella, General Manager at Barchester Queens Court Care Home responded to this review on 31 May 2017:

Thank you for your kind words - we are pleased to hear that your husband is continuing to get stronger every day.

I visit my mother twice a year. I live in California USA. Each visit I am so very impressed by the caring and helpful staff. The Manager is amazing and her compassion well appreciated. The facility always looks marvellous.

How likely would you be to recommend Barchester Queens Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I missed my wife very much, but I was made to feel comfortable and not too lonely, and cared for. I understand that occasionally I have to be away from her to give her a rest.
I really enjoyed the food. I spent most of my time sitting in the sun and enjoying the pretty garden. I do not think I took part in any activities, as I am not able to remember. My room was near the entrance so I was happy to be there and I did not feel isolated.

How likely would you be to recommend Barchester Queens Court Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Very friendly welcome from staff.
Good service with tea.
Clean.
Excellent.

How likely would you be to recommend Barchester Queens Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Amanda Wilsher, Admin Assistant at Barchester Queens Court Care Home responded to this review on 30 Mar 2017:

Thank you for your review.

I have found the care in Barchester Queens Court Care Home extremely good. The staff are always very pleasant and helpful. Residents are sometimes uncooperative but are still treated with patience and understanding. The food is really very good and is presented in an appetising way. Tea or coffee is offered to visitors whatever time they arrive.

How likely would you be to recommend Barchester Queens Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

I've been coming in to visit my parent's friends for almost a year now. The home is always friendly and bright and they're really happy there. They go out on trips and even have birthday teas. They are very well looked after.

How likely would you be to recommend Barchester Queens Court Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Amanda Wilsher, Receptionist at Barchester Queens Court Care Home responded to this review on 27 Mar 2017:

Thank you for your review of Queens Court. We are always pleased to have such reviews.

The staff at Queens Court are always polite, helpful and friendly. The room is always clean and well presented. The food is excellent, especially during birthday events.

How likely would you be to recommend Barchester Queens Court Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Amanda Wilsher, Receptionist at Barchester Queens Court Care Home responded to this review on 27 Mar 2017:

Thank you very much for your review.

I have been visiting Barchester Queens Court for many years now to visit my friend and another resident, now sadly passed. I have always found the staff all very pleasant, helpful and always willing to go an extra mile for the person asking. The restaurant is always a pleasant experience with never a meal not liked. The whole atmosphere at Barchester Queens Court is always friendly, relaxed and enjoyable.

How likely would you be to recommend Barchester Queens Court Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Amanda Wilsher, Receptionist at Barchester Queens Court Care Home responded to this review on 16 Mar 2017:

Thank you for your review.
We at Queens Court are very pleased to receive such high praise, especially for our Hospitality.

My husband was transferred to Queens Court on 31st October 2016 having been in a home in Beckenham. I had heard of The Barchester Healthcare Group from my sister who's husband had been in a different branch. I am an ex-ward sister and I can not fault this home. The general manager has her finger on the pulse, with extremely high standards of care which passes down throughout the home. My Husband appears to have settled in well and I would certainly recommend this home.

How likely would you be to recommend Barchester Queens Court Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Amanda Wilsher, Receptionist at Barchester Queens Court Care Home responded to this review on 16 Mar 2017:

Thank you for your review.
Queens Court is pleased that you are still in touch with us and thank you for your praise.

Every time I visit my Aunt at Queens court I am always impressed by the staff who work there. They are all welcoming and friendly to me and very kind with my Aunt.

How likely would you be to recommend Barchester Queens Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Living in the U.S. and being my sister's only close kin, looking for a nursing/care home from so far away was difficult. My sister was in an assisted living facility but was now unable to care for her deteriorating conditions. As soon as we met with the Queens Court management and saw the home, we were impressed. Since moving my sister into Barchester Queens Court Care Home, I have not had one worry about her getting the best of care and that I made the right choice. This is a huge relief for someone who lives 3,000 miles away.

How likely would you be to recommend Barchester Queens Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff are welcoming. The care home is clean and bright. My friend is well cared for. The standards of nursing and care is very good. The food is served very well in the dining room and the menu is varied. The food is well cooked. The courtyard and front has flowers. The sitting rooms are well-organised.

How likely would you be to recommend Barchester Queens Court Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My dear friend became one of your residents in 2013 after ill health and dementia. I had been her hairdresser for many years. After my salon closed, I went to my friends home to carry on caring for her hair and nails. Barchester Queens Court Care Home kindly agreed I could continue and myself and my friends family wanted this as most of my friends family live overseas. Although my friend's dementia is getting worse, she is so well looked after and the staff care for her and all the residents as well, by always doing a lot of different activities and encouraged everyone who wants to join in. I visit many homes as all of my clients are elderly and Barchester Queens Court Care Home is by far the best.

How likely would you be to recommend Barchester Queens Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My dad came to Queen's Court in April after about 3 months in a residential care home, it was clear he needed nursing care, which Queen's Court provides. I am writing this in late August. It has taken my father a long time to settle in, but the care is good. He has a self-contained room. As I write this, he is doubly-incontinent, and cannot walk without falling over. He has been very enthusiastic about the food from the start - which is elegantly served twice a day in the restaurant.

It has taken my father a long time to be able to join in group activities, but he seems increasingly able to do so with encouragement. The staff are kind and thoughtful, even on his not-so-well-behaved days. There is a regular programme of activities, and my father is encouraged to join in. Falls continue to occur, if he attempts to walk.
He was successfully assessed for continuing care. I visit my father twice a week.

How likely would you be to recommend Barchester Queens Court Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My husband enjoyed his 2 weeks respite stay at Barchester Queens Court Care Home and was well looked after. I found the standard of care was high and the facilities were excellent. The staff were kind and patient when they took time to get to know my husband's ways. Of course, there are always a few things that don't quite work as well as at home, but from the first visit, everything went smoothly. The dining arrangements were extremely good and my husband enjoyed his meals very much. He also liked being out in the garden, which is small but nicely planted.

How likely would you be to recommend Barchester Queens Court Care Home? Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Queen's Court is comfortable, well run and well staffed. The manager and all staff are friendly and helpful. Care seems to be very good. My wife who has been there for over 12 months says she is very pleased with the care she receives and she likes her room. The activities for residents seem to be many, well run and appropriate. Frankly I am very happy for my wife at Queen's Court.

How likely would you be to recommend Barchester Queens Court Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My cousin was a resident from March 2010 until she died in April 2015. During that time I visited her at least once a week. Since then I have continued to visit and talk to the residents, play or do anything else I can to assist the staff. The staff are very caring and every one is treated with respect and dignity. Nothing is too much trouble for them I would not have any hesitation in recommending Queens Court to anyone.

How likely would you be to recommend Barchester Queens Court Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother has lived at Barchester Queens Court since May 2011. Having suffered a severe stroke she has in fact improved in health since then, largely thanks to the excellent care provided her. Barchester Queens Court is very well run. The staff are always smart and helpful. Many activities are arranged for the residents. All efforts are made to entertain and stimulate them. The home is clean and bright. The meals are beautifully prepared and served.

How likely would you be to recommend Barchester Queens Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have been impressed with the overall service and care offered to my cousin. The staff appear to be well trained and efficient, but more importantly they appear to have time to spend socially with residents. I am also extremely grateful to all the staff for care and friendship offered to me and to my cousins visitors.

How likely would you be to recommend Barchester Queens Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

There is a homely feel to the nursing home and a modern design and layout, more reminiscent of an upmarket hotel.

How likely would you be to recommend Barchester Queens Court Care Home? Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Warmly welcomed for my regular monthly visit, I arrived to find Mum being helped with her lunch, as expected. I waited for her in the garden, to which she was brought out when she had finished eating. The food was, as ever, of a very high standard. The garden was ideal for enjoying on a sunny, summer's day: raised beds at eye level, evidently well cared for, and surrounding trees that Mum commented favourably on, several times during the couple of hours that we sat there. A lot of care has clearly been put into the design and maintenance of the garden. Staff were attentive to us both, without being intrusive, throughout my stay (7 hours in all). Mum is steadily becoming more frail and the team have helpfully adapted her routine, to include earlier meals and a regular rest after lunch, which Mum clearly benefits from. During her rest, I was able to have a relaxed, open, informative and helpful discussion about Mum's current and future health and welfare with the manager.

How likely would you be to recommend Barchester Queens Court Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother spent a month at the above care home. It was an emergency. Manager came to view my mother at the time living on her own (with a care plan through an agency), my mother was confused incontinent or able to take care of herself and a danger (throwing water over the toaster where the toast caught fire). Nothing but kindness and care throughout her stay at Queens Court wonderful. Mum at 95 this month health improved, gained weight, coherent in speech. Absolutely faultless.

How likely would you be to recommend Barchester Queens Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My wife has been in Queens Court since Friday thirteenth September (sic!) 2015 when she was transferred from another hospital. She suffers from dementia (now in its sixth year) as well as incontinence. I have been very impressed with the care she has consistently and constantly been given during these six months.

How likely would you be to recommend Barchester Queens Court Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum has lived at Queen's Court for nearly two years. It is a lovely place, with very supportive, kind staff. The food is generally excellent. This is how a care home should be.

How likely would you be to recommend Barchester Queens Court Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Queens court is a very caring, safe and happy home. My mother has lived there for some time now and I cannot thank the management and staff enough for their attention and care.

How likely would you be to recommend Barchester Queens Court Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

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Awards / Recognitions

February 2016

January 2014

October 2013

September 2013

Job Vacancies

Staff Profiles

Sharon

Sharon Caratella

Job Title: General Manager

Joined: 1998

Description:

I have worked in the Care Sector for many years and before coming to Queens Court, I was a nurse specialising in Orthopaedics.
My BSc (Hons) in Nursing focused on Nutrition in older people and this has developed into a passion for ensuring that nutrition a passion for ensuring that nutrition meals and hospitality is a core element of our work. A study on the Administration of Medication is Care Homes was undertaken during my MSc.

These two studies as well as a full Social Programme influence life at Queens Court. We were recently short listed for the Nursing Times 'Team of the Year 2015' and this is acolade for dedicated team. We use The Whole Home Approach Model to improve the Quality of Life for those who live at Queens Court.

I am working on a project to build relationships between staff, residents and relatives. This project started with introducing Real Communication workshops among staff to teach them how to communicate with residents who have Dementia and this project has published in the Journal of Dementia.

I enjoy leading a team who is dedicated to delivering outstanding care and a quality lifestyle to the residents. We are committed to promoting a good quality of life to those who live and work at Queens Court. The staff pay special attention to the resident's personal tastes and their needs. This is a very happy home and I am sure that you will get a great reception when you visit us.

Mervyn

Mervyn Knights

Job Title: Head of Hospitality and Head Chef

Joined: 2002

Description:

I am the Head of Hospitality / Head Chef of Queens Court. My passion for exceptionally good standards assisted me in winning the Barchester Chef of the Year Award in 2007 and National Care Home Chef runner up in 2008. I work with Barchester Chef Academy to develop new chefs.
I lead a great team who constantly continue to achieve consistent high standards of food and hospitality. This team share my enthusiasm for ensuring that all of our food is freshly prepared and nutritious.
I always speak with my residents and their families to ensure that they get what they want.

Paulus

Paulus Pheleu

Job Title: Charge Nurse

Joined: 2005

Description:

I work as a Charge Nurse at Queens Court Care Home. I have worked for Barchester Healthcare Queens Court for over 8 years. I was one of the first cohort from Barchester Healthcare to complete the Leadership programme.

Peter

Peter Shevlin

Job Title: Administrator

Joined: 2014

Description:

I worked for BT plc for 22 years in various finance, billing, and customer service roles based in Central London and Croydon – spending a lot of my time travelling the country implementing new invoicing systems, and visiting debt collections sites.
My last role was in the care industry, working for a nursing home in Sutton as a Finance Assistant dealing with both Purchase and Sales Ledgers, as well as Payroll.
I am most looking forward to the interaction with residents, their friends and family, and my new colleagues.
I hope to make a positive difference in people’s lives in my role as Administrator at Queen’s Court, ensuring that the paperwork of residents stay is dealt in an efficient and professional manner.

Abbigail

Abbigail Garraway

Job Title: Senior Carer

Joined: 1998

Description:

In my position as head carer/team leader I give support where required to the nurses and other departments. I am responsible for recruitment and the induction process for our carers. I endeavour to make sure that the carers provide the best ‘care’ for our residents which improve their well being and help towards their independence.

Kwaku

Kwaku Tieku

Job Title: Music Therapist

Joined: 2013

Description:

My name is Kwaku and I am the Music Therapist for Queens Court Care Home. My job requires using music to unlock creativity and stimulate clients to communicate and express themselves where words fail. Through ringing and playing instruments memories are triggered, isolation is reduced and socialisation is promoted. To see the smiles and expression of joy on the faces of the residents is very fulfilling and it makes my role in Queens Court very enjoyable and worthwhile.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Barchester Queens Court Care Home