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- Barchester Queens Court Care Home

All the staff treat all the residents very attentively and with great careJohn G(Son of Resident/Service User)

Whenever I visit the staff are uniformly friendly and welcoming.Nick C(Grandson of Resident/Service User)

The social calendar is amazing, there is always an activity for my Mother to joinBradley J(Son of Resident/Service User)

All the staff treat all the residents very attentively and with great careJohn G(Son of Resident/Service User)

Whenever I visit the staff are uniformly friendly and welcoming.Nick C(Grandson of Resident/Service User)

The social calendar is amazing, there is always an activity for my Mother to joinBradley J(Son of Resident/Service User)

Queens Court is based in the heart of Wimbledon SW19. This unique city boutique care home is located in a residential street just minutes away from the train, tube and tram service. Easily located beside the newly rebranded Wimbledon Quarter, Queens Court offers person centred care to those who require respite, convalescence, dementia and nursing care.
Staff are well trained in Dementia Care, up to date clinical courses and the Gold...
Care Provided by Barchester Queens Court Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 43 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
The price(s) shown are provided by the care home. Contact Barchester Queens Court Care Home for full pricing details and T&Cs.
Contact Barchester Queens Court Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Barchester Healthcare Ltd
- Private Owned
Person in charge
- Shaaron Caratella(General Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2017
Room Information
- Single Rooms (43)
Visiting
- There are no restrictions on visiting
Parking
- there is a car park.
Barchester Queens Court Care Home Reviews (222)
Barchester Queens Court Care Home has a Review Score of 9.9 (9.856) out of 10, based on 45 reviews in the last 2 years.
Over all time Barchester Queens Court Care Home has 222 reviews.
My grandmother is being cared for by very caring staff in a calm, relaxing and happy environment. I like visiting her and I am confident she is safe and happy there.
Thank you for taking the time to write this review. It is our pleasure to look after your grandmother and It is so nice to hear that you notice what we are doing when you visit. I will share your comments with the staff.
I booked a 2 week stay following an accident. My experience here was excellent. In particular I found the staff caring, helpful and professional. I can't believe how positive they are doing the very difficult job they have. For me the food was sometimes a little too salty as I use little salt at home. The lounges in the care home are very comfortable and stylish. I would have liked an ensuite shower but I understand not a lot of the residents here are unable to use them so it would not be feasible to provide them. Overall an excellent experience.
Thank you for your review. It was very kind of you to take the time to do this as you were recovering from an accident. You made great progress and went home as planned. It was not an easy time for you but you made it work. I will share your comments with the staff.
I found the staff very keen to do anything for me, I enjoyed the banter with them, as I volunteered here 20 years ago. I certainly remembered some of them which says its mon tale, they are happy in their work.
Thank you for your review. Yes you volunteered here a long time ago and yes we have kept in touch all this time. You needed a period of respite and we were here - it is a compliment to us that your chose our home. Now that you are back in your house we will continue to keep in touch.
Everyone at Queen's court is so kind and caring and so helpful. I would always recommend friends relatives to Queen's Court without hesitation. Thank you so much for looking after my friend.
Thank you for taking the time to write this review. As you know your friend is settling in well and we appreciate your support for us. It is also very nice to hear that you are happy with everything here. I look forward to seeing you on your next visit here.
You kindly organised a birthday party for 16 adults and 6 children only two days after mum (now 92) moved in. Everyone kept checking on us. The food was amazing. Fresh quiches, beautiful sandwiches, chips (the children loved the chips) fresh, and finally, finally but not least the most beautiful and delicious cake. You even had balloons. Thank you everyone! You truly made it special for all of us.
Thank you for your comments. As you said your mother had a birthday party on 2 days after she moved into Queens Court. You and your family made this a very special occasion for her. It was fabulous and it made her so happy, we were very pleased that you let us do our part.
My father has had respite care at Queens Court twice and both times the standard of care has been outstanding. The facilities are fantastic. The bedrooms are safe, comfortable, homely and always clean. The food, restaurant, lounges and even the corridors have been thoughtfully and beautifully designed - to encourage engagement, safety and mobility. There are daily activities, which my father participated in - much to my surprise! But the most wonderful thing about Queens Court are the staff. They are so caring, and kind, and patient, and smiley! It made my father (and me) feel warm, welcome and in very safe hands. I was very anxious about how my father would respond to respite care, but he settled in very quickly and enjoyed this time at Queens Court. It has a been positive for all the family, and has substantially reduced everyone's stress. Thank you.
Very nice. Clean. Good nurses. Friendly staff. Attentive staff. Safe environment. Nice management.
Dear JPThank you for your for very kind review following your visit. It was a pleasure to meet you and hear that you enjoyed your visit. As you said the team work very hard and you so appreciated the care we give. I will share your comments with the team. Thank you.
The next day the manager evaluated my sister at the hospital. Two days later my sister spent her first night at Queens Court. I was concerned what my sister would say after her first night. Well she told me "I love this place". I was so happy. Now she refers to the facility as the hotel she is staying in.
Thank you the manager and the entire staff for making this a positive experience.
Very good care for my friend's with dignity, respect and kindness.
Hello SMThank you for your very kind review. It is never easy to visit to a care home and so we appreciate the time you have taken to write this review after your visit.
The General Manager is exemplary and all the staff are exceptional and extremely caring and compassionate. The home is very clean and the food is excellent. The atmosphere is incredibly warm and welcoming. There are so many wonderful activities on offer. My friend is very happy at Queens Court and I would recommend the home without hesitation or reservation.
Thank you for taking the time to complete this review for us. It is nice to see you both involved in our activities when you visit. I will share your comments with the staff and we look forward to seeing you soon.
Dad has been a resident since the end of December. He suffers with dementia and other conditions but all the staff, across every role, have been kind, caring and helpful to Dad and ourselves in the wider family.
Thank you very much for your review. This period has not been easy for you all and we are so pleased that we could help you through it. Your father is settling and is getting used to us and we look forward to him getting more involved in the Queens Court Community.
Well managed. Kind. Responsive to family.
Thank you. We appreciate the time you taken to review us.
The staff are very pleasant and helpful and seem happy to accommodate her quirks and needs.
Thank you for taking the time to submit your review. We are pleased that you find the care in our home helpful to your cousin and that she is improving. It is never easy moving to a care home and we are doing our best to assist her in her recovery. The good homecooked food and care are very important to her and we are pleased that she is benefiting from this here.
The manager and all the wonderful staff at Queens Court arranged a very happy party for my husband and 17 of his family on the occasion of his 94th birthday yesterday. Delicious cake, delectable buffet, superb decor (with balloons, sparkles and tinsel). An amazing time was had by all, both old (94) and young (18 months).
Thank you for your very kind review of the 94th birthday party celebrated by you, your husband and the family. It was great family party and as you say the cakes were delicious. We were very happy to be able to make this possible.
I am extremely happy with the care my mum was given during the eight months she lived at Barchester Queens Court Care Home. She was not always the easiest person to look after, because of the nature of her dementia, but every member of staff, at all levels of the organisation, treated her (and me) with kindness and compassion - as well as considerable skill. Mum died peacefully this week and I am so grateful for the Queens Court nurses and carers who supported us both through this very sad time.
Thank you for your very kind review, Catherine. Who was to know that your mother would spend eight months here? She was so unwell on admission. Thank you too for your understanding which helped us to get to know her. She is missed by everyone.
Based on the reviews, I made an emergency call to the care home a week ago. The manager took the call and patiently answered all concerns which ticked every box for my father. She then moved mountains to facilitate his move in less than 48 hours. A week later, we cannot believe his progress! Hospital care in a homely, caring, compassionate family setting.
Thank you for your lovely review, Cathy. We are so glad that your dad has settled in so well in Queens Court.
I recommend Barchester Queens Court Care Home highly.
Thank you for your review. It is so nice for us to hear that your mother is thriving, she was at the residents' meeting yesterday and enjoyed it very much. She also enjoys going out. I will share your comments with the staff.
I felt very confident and safe as soon as I arrived after my stay in hospital after operation. I had previous experience of this care home and some of the staff remembered me and it shows good management that some staff were still there 9 years later. Food was excellent and all staff were pleasant and knowledgeable and my stay was very uplifting and I felt much better after my stay. Glad I was there!!
It was very good to see you again after several years. This time you gave us the opportunity to care you and there is no higher praise than that. We are so pleased that you are better and we look forward to have you visit when we host our events.
To feel she is safe and lovingly and sympathetically looked after is priceless. She is safe, very comfortable, treated with dignity and kindness. The staff are everything. When we visit, we feel we are popping in to see Mum at her home, not some facility. All her needs are met and she is happy.
Thank you for your very kind review which I will share with the team. As you say, your mother, who was once a visitor, is now a resident. She is the face of Queens Court on several occasions and always gets involved in our activities - yes, this is her home. We enjoy having her here and of course, we enjoy it when you and your sister visit.
A most enjoyable experience. The surroundings are very restful and interesting, the food is delicious but most importantly, the staff are all charming, caring and understanding. I am almost glad that I had an accident and therefore, had the opportunity to stay at Barchester Queens Court Care Home, it was as good as having a holiday!
Thank you for your lovely feedback, we are so delighted to hear that your experience is likened to a holiday! Our team here at Queens Court absolutely love what they do so hearing that you have enjoyed your stay makes us all very happy.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 27 July 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (49) & Events (5)
- 11 Jul 2026
For the 5th time our CEO has been named winner in the Elderly Care Category. We are very proud that he has received this award for his exemplary leadership which...
- 05 Jul 2026
Please join us in wishing our wonderful resident, Luigia Gallinari, a very happy 103rd birthday! What an incredible milestone. Everyone at our home hopes your special day is filled with...
- 05 Jul 2026
Join us in congratulating Imane Nouifi on successfully completing her Lead Adult Care Level 3 qualification! Imane has been awarded an overall Merit, reflecting her hard work, dedication, and commitment...
- 31 Jul 2026Organiser: Barchester Queens Court Care Home
- 22 Aug 2026Organiser: Barchester Queens Court Care Home
- 26 Aug 2026Organiser: Barchester Queens Court Care Home
Awards / Recognitions (108)
- 15 Jul 2026Recipient: Barchester Queens Court Care Home
- 26 Jun 2026Recipient: Barchester Queens Court Care Home
- 09 Jun 2026Recipient: Barchester Healthcare Ltd
Accreditations
There are no accreditations posted yet for Barchester Queens Court Care Home.
Meet the Team (15)

I joined Barchester Healthcare in 1998. Before that, I worked in the NHS where I developed my passion - Caring for Older People. After I qualified as an RGN, I continued to develop my career by studying BSc in Nursing Studies, a Diploma in Orthopaedics and an MSc in Health Sciences.
The team and I are committed to ensuring that the residents have a good quality of life. This is working with evidence-based practices or projects like nutrition, non-pharmaceutical interventions, and life story work and we advocate the Whole Home Approach Model. We are proud to have consistently achieved good reports and reviews from those who know us. This is a very happy home and you are very welcome to visit us.

Thanks to Barchester Healthcare, Shaaron Caratella (General Manager) and Queens Court Team for all their support during my career progression.

I have been a dedicated nurse since the day I started working as a Nurse at Queens Court in 2011. I started my career as a Junior Nurse, and after years of practice, dedication and learning, I have now become the Senior Nurse. My focus is always on the residents' health and well-being, and by maintaining the standards of Barchester. I strive to ensure that our residents are given person-centred care, have a meaningful care plan to support their needs, are given timely consultation with the doctor, and are comfortable living here in Queens Court. I also make sure that the team I am working with are comfortable and happy with their work. Also, I actively promote honesty, open communication and a safe space for everyone to voice concerns and share ideas.

My role as the Dementia Care Champion is pivotal within a Memory Lane Community. Dementia Care Champions receive additional training for the Dementia Care Team and act as coaches within our home. As the Dementia Care Champion for Queens Court. I also work closely with a Dementia Care Specialist to ensure that good Dementia care is being maintained and that any potential 'issues' have a quick resolution.

I have been working at Queens Court since 2005. During this period of time, I am a strong advocate of the Whole Home Approach. We implemented this model several years ago. I am delighted to see staff work in different departments, develop their skills and get promoted. But most of all I am passionate about improving the quality of life of my residents. This wouldn’t have been possible without the incredible team that we have here. I enjoy my job as head of hotel services; it has boosted my confidence and inspired me to achieve more.

I am an experienced and passionate chef with over 20 years in Queens Court. Throughout my career, I have developed a strong commitment to preparing nutritious, high-quality meals while maintaining the highest standards of safety, efficiency, and care. My approach combines organisation, attention to detail, and a genuine love for cooking. Cooking is more than just a job for me; it’s something I truly love, and I’m dedicated to delivering meals that bring comfort, satisfaction, and a personal touch. I also believe in making a strong team that also believes in making residents’ lives better by providing them health nutritious meals and also taking care of their likes and dislikes.

I have worked for Barchester for over 10 years, where I have gained a wide range of experience in the property services department.
At Queens Court, my responsibilities are to ensure that all statutory requirements are up to date and that safety comes first for everyone in the home.

I am Sajeesh Cherian, and I am the Activities Coordinator for Life Enrichment at our care home. I am passionate about creating meaningful, enjoyable, and engaging experiences that enhance the well-being and quality of life of our residents. I believe that every day offers an opportunity to bring joy, purpose, and connection. Through a variety of activities, events, social gatherings, and person-centred programmes, I strive to support residents in maintaining their independence, interests, and sense of community.
Getting to know each resident as an individual is at the heart of what I do. By understanding their life stories, hobbies, preferences, and achievements, I can help create activities that are both enjoyable and meaningful. Whether it's arts and crafts, music sessions, gardening, reminiscence activities, outings, celebrations, or simply sharing a conversation and a smile, my goal is to ensure that every resident feels valued, included, and supported. I am proud to be part of a team dedicated to providing a warm, caring, and enriching environment where residents can continue to thrive and make wonderful memories. I look forward to getting to know residents and their families and helping create happy and fulfilling experiences for everyone.

I qualified as the first Care Practitioner at Queens Court Barchester Health Care. This is a relatively new role and is very exciting. I support the nurses and contribute to the provision and monitoring of the care of our residents. I am also the training and induction champion for the home.

I have been a part of the Admin team since 2023. I am a weekend receptionist. Queens Court has given me the opportunity to become a better version of myself. I have learned a lot as well as I made very nice relations with the staff, residents and the residents' families. I strive to have knowledge about the Whole-Home approach and Person-centred care, which is important for residents' wellbeing and overall health. I was trained by a whole experienced team who have been a part of Queens Court for many years, and I am grateful for that. It is a pleasure to be a part of Queens Court.

My role is to support Barchester's commitment is providing high-quality end-of-life care within our care homes and raise awareness and disseminate knowledge amongst my colleagues to ensure best practices in end-of-life care.

I have been a dedicated team member at Queens Court since 2016, committed to providing high-quality care to our residents. I started my career as a Care Assistant and after learning and practising, I was promoted to a Senior carer, and now I am a Care Practitioner. The journey was not easy, but the amount of support I got from my Manager and the wonderful Queens Court team was incredible. I always strive to make residents' lives better by giving them person-centred care, treating them with dignity and respect, and according to the Barchester standard. My focus is not only on ensuring the well-being of those we care for, but also on fostering a strong, empowered, and passionate team. I believe that when staff feel supported and valued, they deliver the best possible care.
As a Speak Up Champion, I actively promote honesty, open communication, and a safe space for everyone to voice concerns and share ideas. Creating an environment where both residents and staff feel heard is essential to maintaining a positive and compassionate care home. I am proud to be part of a team that strives for excellence and continuously works to improve the lives of our residents.

My role as Dignity Champion is that support Barchester's commitment to provide high-quality care.
Ensuring that dignity is at the heart of everything we do in our homes. We promote activities within our care home, that encourage colleagues to access and share best practices and stories of success in relation to dignity.
Using appropriate resources that fit our local environment.

Andy is loved by the residents. You can meet him in Queens Court on Mondays and Thursdays, and he conducts individual and group classes.

Hello, I am Deepa Haridas, the GP Doctor at Wimbledon Medical Practice. I am committed to providing comprehensive, patient-centred healthcare. She has extensive experience in diagnosing and managing a wide range of acute and chronic medical conditions. Dr Haridas focuses on preventive medicine, health promotion, and building strong doctor–patient relationships to support long-term well-being. She is passionate about delivering compassionate, evidence-based care tailored to the individual needs of each patient.
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