Submit a Review for Barchester Queens Court Care Home
32/34 Queens Road, Wimbledon, London, SW19 8LR
View full details of Barchester Queens Court Care HomeLatest Reviews for Barchester Queens Court Care Home
19 January 2026
I've been a resident of Queens Court over a year.
I love the atmosphere and the staff, who are incredibly qualified and friendly.
I feel at home.
19 January 2026
A wonderfull home that treats its residents with dignity. The food is great.
24 December 2025
From the moment I first visited and met the Deputy Manager on behalf of my younger brother, I felt this was the care home, I myself, would not mind being a patient, to be looked after. Bright and cheerful in design, with staff reflecting a very positive and uplifting manner, my experience of the
first week of my brother's stay has been nothing but positive from my and the family perspective.
16 December 2025
I have been visiting my relative since 2017, and the care has been consistently excellent. This time I sat with her as she ate her lunch, and the careful way in which the staff managed the residents' needs was exemplary and extremely sensitive. Decor is bright and provides a pleasant space for staff
to work in.
04 November 2025
This was my second visit to see our friend. Once again I was impressed with the home's friendliness, kindness and effective supervision of residents. We were welcomed and offered tea. Thank you.
16 October 2025
My grandma has dementia and could not be better looked-after. Whenever I visit the staff are uniformly friendly and welcoming. All my grandma's needs both physical and emotional are expertly attended to, and as a result she's very comfortable here.
08 October 2025
After 3 years working with a live-in care co., we needed to step up the quality and benefits of 'paid-for care'' for my neighbour, whom I serve as LPA.
A Deputy Manager visited my neighbour in her home. Bedridden, eating only soup, and 'heading for palliative care', I was told she would be
getting out of bed and sitting in a chair.
That interview gave us such confidence and hope, we decided it was right to move my neighbour in to Barchester Queen's Court.
After 6 weeks, my neighbour is nearly back to her former self. She cares about her appearance, is enjoying meeting other residents, has meals in the Dining Room and enjoys sitting in the Lounge!
We are delighted with such high levels of professionalism in all aspects of care at Queen's Court. From the General Manager to the nurses and carers, the ever-smiling Receptionists, cleaners, and handymen, this is a happy, comfortable, warm and welcoming place.
With heartfelt Thanks to all at Queen's Court.
23 September 2025
My mum has been a resident of Queens Court for a year. More recently, her mobility has become a lot worse, and she now depends on staff to do everything for her.
The staff at Queens Court are absolutely outstanding. They consistently show such care and kindness to my mum, and handle her difficult
behaviour with patience and good humour. Her room and all the communal areas are very clean and well maintained, and the food is lovely. Staff are welcoming to visitors at any time, whether you are just popping in or staying longer for tea.
The reception staff both on weekdays and weekends are lovely, they always know how my mum is and what she has been up to.
We have needed advice and support regarding finances, and the finance manager has been supportive and helpful throughout.
We are so happy that my mum is a resident here.
05 August 2025
Our mother was a resident of Queens Court Wimbledon from February 2023 to June 30th 2025.
Unfortunately she was moved due to financial disputes between my siblings one of which has LPA and it was him who decided to move our 95 year old mother. I have visited our mother 3 times in the new care home.
I cannot even put into words how different everything is. Our mother was treated with utmost caring, love and attention in Queens Court. We loved visiting her there. Everyone was welcoming, happy and professional. Our mother was always clean, well dressed and most importantly cared for with compassion and kindness. She was not put in bed most of the time. It breaks my heart every time I see her there and how sad she looks. I have lots of videos to prove the difference. She is not eating as before. I want to thank the management of Queens Court for their consistent loving care and professional manner. I pray our mother returns to Queens Court so she can smile again.
28 July 2025
My mother was admitted to Queens Court in Feb 2023, she stayed at Queens Court for 28 months until my brother, against all family wishes, transferred her to another private care home due to financial disputes with family members. To sum it up, my mother got moved from a Ritz Carlton type of care
home to a Travel Lodge type of care home. Would love to bring her back to Queens Court. During the 28 months that my 95 year old mom was at Queens Court, she was cared for with sincere love and compassion. We all loved visiting her at Queens Court, honestly it felt like home from the second you walked into the place. Absolutely loved the "happy" environment, the activities were so much fun, everything was very well planned. We are grateful for the loving care provided to my mom during her stay. Cannot thank management and staff enough for such a well run care home, worth every penny.
11 July 2025
We placed my mother with Queenscourt care home in February 2023. The fees were £8500 for four weeks and it was increased by 5% in April 2023, 7% in April 2024 and 8.3% in April 2025 putting enormous pressure on our finances. In May this year we decided to transfer my mother to a less expensive
carehome and met the Manager and gave 28 days notice as required by the contract. Her response was appalling, aggressive and very upsetting. She later told my partner that my mother will aspirate if we moved her. My partner was in tears but the manager just ignored her. A few days later we changed our mind and informed the manager that we'd like to keep her at Queenscourt. Despite having three vacant rooms she refused to keep my mother and told us that we have to leave and she would not provide transport for a one mile distance. Queenscourt is now refusing to pay us the £860 refund they owe us plus £4200 deposit. I have contacted Barchester through various emails - no reply.
07 July 2025
Having spent about 4 hours per day for 6 days with my mother it is clear the wonderful warm loving and caring staff is why our mother is at Barchester.
19 May 2025
My mother has been at Queens Court for just one week after spending four difficult months in hospital, and the difference we've seen already is incredible. From the moment we arrived, the staff have been nothing short of amazing - incredibly helpful, friendly, and professional.
They've not only
made my mum feel safe, comfortable, and cared for, but they've also been a huge support to me and my family during what has been an emotional and stressful time. Their kindness, patience, and reassuring presence have meant the world to us. It's clear that every member of the team genuinely cares, and that makes all the difference.
We're so grateful to have found such a wonderful place for my mum. Thank you to everyone at Queens Court - your dedication and compassion truly stand out.
19 May 2025
My grandmother is being cared for by very caring staff in a calm, relaxing and happy environment. I like visiting her and I am confident she is safe and happy there.
12 May 2025
I booked a 2 week stay following an accident. My experience here was excellent. In particular I found the staff caring, helpful and professional. I can't believe how positive they are doing the very difficult job they have. For me the food was sometimes a little too salty as I use little salt at
home. The lounges in the care home are very comfortable and stylish. I would have liked an ensuite shower but I understand not a lot of the residents here are unable to use them so it would not be feasible to provide them. Overall an excellent experience.
12 May 2025
I found the staff very keen to do anything for me, I enjoyed the banter with them, as I volunteered here 20 years ago. I certainly remembered some of them which says its mon tale, they are happy in their work.
12 May 2025
Everyone at Queen's court is so kind and caring and so helpful. I would always recommend friends relatives to Queen's Court without hesitation. Thank you so much for looking after my friend.
02 May 2025
You kindly organised a birthday party for 16 adults and 6 children only two days after mum (now 92) moved in. Everyone kept checking on us. The food was amazing. Fresh quiches, beautiful sandwiches, chips (the children loved the chips) fresh, and finally, finally but not least the most beautiful
and delicious cake. You even had balloons. Thank you everyone! You truly made it special for all of us.
14 April 2025
My father has had respite care at Queens Court twice and both times the standard of care has been outstanding. The facilities are fantastic. The bedrooms are safe, comfortable, homely and always clean. The food, restaurant, lounges and even the corridors have been thoughtfully and beautifully
designed - to encourage engagement, safety and mobility. There are daily activities, which my father participated in - much to my surprise! But the most wonderful thing about Queens Court are the staff. They are so caring, and kind, and patient, and smiley! It made my father (and me) feel warm, welcome and in very safe hands. I was very anxious about how my father would respond to respite care, but he settled in very quickly and enjoyed this time at Queens Court. It has a been positive for all the family, and has substantially reduced everyone's stress. Thank you.
31 March 2025
Very nice. Clean. Good nurses. Friendly staff. Attentive staff. Safe environment. Nice management.
Latest Reviews for Barchester Queens Court Care Home
19 January 2026
I've been a resident of Queens Court over a year.
I love the atmosphere and the staff, who are incredibly qualified and friendly.
I feel at home.
19 January 2026
A wonderfull home that treats its residents with dignity. The food is great.
24 December 2025
From the moment I first visited and met the Deputy Manager on behalf of my younger brother, I felt this was the care home, I myself, would not mind being a patient, to be looked after. Bright and cheerful in design, with staff reflecting a very positive and uplifting manner, my experience of the
first week of my brother's stay has been nothing but positive from my and the family perspective.
16 December 2025
I have been visiting my relative since 2017, and the care has been consistently excellent. This time I sat with her as she ate her lunch, and the careful way in which the staff managed the residents' needs was exemplary and extremely sensitive. Decor is bright and provides a pleasant space for staff
to work in.
04 November 2025
This was my second visit to see our friend. Once again I was impressed with the home's friendliness, kindness and effective supervision of residents. We were welcomed and offered tea. Thank you.
16 October 2025
My grandma has dementia and could not be better looked-after. Whenever I visit the staff are uniformly friendly and welcoming. All my grandma's needs both physical and emotional are expertly attended to, and as a result she's very comfortable here.
08 October 2025
After 3 years working with a live-in care co., we needed to step up the quality and benefits of 'paid-for care'' for my neighbour, whom I serve as LPA.
A Deputy Manager visited my neighbour in her home. Bedridden, eating only soup, and 'heading for palliative care', I was told she would be
getting out of bed and sitting in a chair.
That interview gave us such confidence and hope, we decided it was right to move my neighbour in to Barchester Queen's Court.
After 6 weeks, my neighbour is nearly back to her former self. She cares about her appearance, is enjoying meeting other residents, has meals in the Dining Room and enjoys sitting in the Lounge!
We are delighted with such high levels of professionalism in all aspects of care at Queen's Court. From the General Manager to the nurses and carers, the ever-smiling Receptionists, cleaners, and handymen, this is a happy, comfortable, warm and welcoming place.
With heartfelt Thanks to all at Queen's Court.
23 September 2025
My mum has been a resident of Queens Court for a year. More recently, her mobility has become a lot worse, and she now depends on staff to do everything for her.
The staff at Queens Court are absolutely outstanding. They consistently show such care and kindness to my mum, and handle her difficult
behaviour with patience and good humour. Her room and all the communal areas are very clean and well maintained, and the food is lovely. Staff are welcoming to visitors at any time, whether you are just popping in or staying longer for tea.
The reception staff both on weekdays and weekends are lovely, they always know how my mum is and what she has been up to.
We have needed advice and support regarding finances, and the finance manager has been supportive and helpful throughout.
We are so happy that my mum is a resident here.
05 August 2025
Our mother was a resident of Queens Court Wimbledon from February 2023 to June 30th 2025.
Unfortunately she was moved due to financial disputes between my siblings one of which has LPA and it was him who decided to move our 95 year old mother. I have visited our mother 3 times in the new care home.
I cannot even put into words how different everything is. Our mother was treated with utmost caring, love and attention in Queens Court. We loved visiting her there. Everyone was welcoming, happy and professional. Our mother was always clean, well dressed and most importantly cared for with compassion and kindness. She was not put in bed most of the time. It breaks my heart every time I see her there and how sad she looks. I have lots of videos to prove the difference. She is not eating as before. I want to thank the management of Queens Court for their consistent loving care and professional manner. I pray our mother returns to Queens Court so she can smile again.
28 July 2025
My mother was admitted to Queens Court in Feb 2023, she stayed at Queens Court for 28 months until my brother, against all family wishes, transferred her to another private care home due to financial disputes with family members. To sum it up, my mother got moved from a Ritz Carlton type of care
home to a Travel Lodge type of care home. Would love to bring her back to Queens Court. During the 28 months that my 95 year old mom was at Queens Court, she was cared for with sincere love and compassion. We all loved visiting her at Queens Court, honestly it felt like home from the second you walked into the place. Absolutely loved the "happy" environment, the activities were so much fun, everything was very well planned. We are grateful for the loving care provided to my mom during her stay. Cannot thank management and staff enough for such a well run care home, worth every penny.
11 July 2025
We placed my mother with Queenscourt care home in February 2023. The fees were £8500 for four weeks and it was increased by 5% in April 2023, 7% in April 2024 and 8.3% in April 2025 putting enormous pressure on our finances. In May this year we decided to transfer my mother to a less expensive
carehome and met the Manager and gave 28 days notice as required by the contract. Her response was appalling, aggressive and very upsetting. She later told my partner that my mother will aspirate if we moved her. My partner was in tears but the manager just ignored her. A few days later we changed our mind and informed the manager that we'd like to keep her at Queenscourt. Despite having three vacant rooms she refused to keep my mother and told us that we have to leave and she would not provide transport for a one mile distance. Queenscourt is now refusing to pay us the £860 refund they owe us plus £4200 deposit. I have contacted Barchester through various emails - no reply.
07 July 2025
Having spent about 4 hours per day for 6 days with my mother it is clear the wonderful warm loving and caring staff is why our mother is at Barchester.
19 May 2025
My mother has been at Queens Court for just one week after spending four difficult months in hospital, and the difference we've seen already is incredible. From the moment we arrived, the staff have been nothing short of amazing - incredibly helpful, friendly, and professional.
They've not only
made my mum feel safe, comfortable, and cared for, but they've also been a huge support to me and my family during what has been an emotional and stressful time. Their kindness, patience, and reassuring presence have meant the world to us. It's clear that every member of the team genuinely cares, and that makes all the difference.
We're so grateful to have found such a wonderful place for my mum. Thank you to everyone at Queens Court - your dedication and compassion truly stand out.
19 May 2025
My grandmother is being cared for by very caring staff in a calm, relaxing and happy environment. I like visiting her and I am confident she is safe and happy there.
12 May 2025
I booked a 2 week stay following an accident. My experience here was excellent. In particular I found the staff caring, helpful and professional. I can't believe how positive they are doing the very difficult job they have. For me the food was sometimes a little too salty as I use little salt at
home. The lounges in the care home are very comfortable and stylish. I would have liked an ensuite shower but I understand not a lot of the residents here are unable to use them so it would not be feasible to provide them. Overall an excellent experience.
12 May 2025
I found the staff very keen to do anything for me, I enjoyed the banter with them, as I volunteered here 20 years ago. I certainly remembered some of them which says its mon tale, they are happy in their work.
12 May 2025
Everyone at Queen's court is so kind and caring and so helpful. I would always recommend friends relatives to Queen's Court without hesitation. Thank you so much for looking after my friend.
02 May 2025
You kindly organised a birthday party for 16 adults and 6 children only two days after mum (now 92) moved in. Everyone kept checking on us. The food was amazing. Fresh quiches, beautiful sandwiches, chips (the children loved the chips) fresh, and finally, finally but not least the most beautiful
and delicious cake. You even had balloons. Thank you everyone! You truly made it special for all of us.
14 April 2025
My father has had respite care at Queens Court twice and both times the standard of care has been outstanding. The facilities are fantastic. The bedrooms are safe, comfortable, homely and always clean. The food, restaurant, lounges and even the corridors have been thoughtfully and beautifully
designed - to encourage engagement, safety and mobility. There are daily activities, which my father participated in - much to my surprise! But the most wonderful thing about Queens Court are the staff. They are so caring, and kind, and patient, and smiley! It made my father (and me) feel warm, welcome and in very safe hands. I was very anxious about how my father would respond to respite care, but he settled in very quickly and enjoyed this time at Queens Court. It has a been positive for all the family, and has substantially reduced everyone's stress. Thank you.
31 March 2025
Very nice. Clean. Good nurses. Friendly staff. Attentive staff. Safe environment. Nice management.