Submit a Review for The Willows Nursing Home
31/35 Osterley Park Road, Southall, UB2 4BN
View full details of The Willows Nursing HomeLatest Reviews for The Willows Nursing Home
16 December 2025
Excellent staff always show love & care to our mother. Staff always helpful & supportivve of the residents and family's needs.
27 November 2025
The Willows is a very friendly & inviting nursing home. My uncle appeal to be well looked after. Staff is friendly at all times. From the outside, the place looks dated, although a new floor with rooms are build, looking inviting with large windows. At the end of the day, its all about the staff,
which is excellent. The only comment (coming from my uncle) is that the meals are not very varied. So maybe something to look into & offer european dishes.
27 November 2025
Everything excellent. Very good service.
11 August 2025
My husband is well looked after, and it makes me happy to see him in this environment.
14 April 2025
My brother was very comfortable in hi chair, had his drink with no problem.
27 March 2025
I am very pleased with the care and attention provided to my mother over the period of time that she has stayed with the home - some two years. She is well looked after and despite being old and fragile, she enjoys the carers' company.
14 March 2025
So glad we chose The Willows to look after my mother. First class care with the very best of qualified friendly staff. We are always made welcome when we visit, and mum is looked after in a caring loving environment.
10 March 2025
The Willows Nursing Home staff are amazing! they are all so kind and take such a good care of my dad, We are all so greatful for all they help.
10 March 2025
The staff are very loving and kind. They are all very affectionate towards my mother.
In case of any issues they are prompt to notify me and follow up on my requests promptly.
I am happy with overall care and service.
20 February 2025
Since my mum has been at The Willows I have had no concerns regarding her care. Every time I come to see her she is safe, clean and appears well looked after. Meals are cooked in-house which is warm and welcoming. The manager is always very proactive, and involved very much in the day-to-day running
of the nursing home.
08 August 2024
Always a warm welcome and good to see Mum in such a pleasant home. She receives good care, and we are kept well informed of all aspects of Mum's care.
Excellent facility.
26 June 2024
It is encouraging to see Dad sit in the main lounge with other residents. Overall he appears to be calmer since he has been at The Willows. It is wonderful that volunteers come in once per week to sing Christian songs and say prayers with the residents. This will mean a lot to Dad, as Church is such
an important part of his life. Thank you so much.
13 June 2024
My father moved into the Willows in October 2023. Unfortunately, I live outside Britain, but have found communication with the Willows to be excellent, and not lacking in any respect. I have been very impressed by the level of commitment and engagement evident from the management from the very
beginning, and the staff also demonstrated a very impressive level of care and commitment to my eighty-two-year-old father, who has significant care needs. My father seems happy at the Willows.
06 June 2024
Mum has been here for over four weeks and so far so good. The facilities are great and the staff are professional and know what they are doing. They are also friendly and keep us updated.
10 May 2024
My father was admitted to the home, suffering from dementia and a host of medical and mobility issues. Staff are professional and friendly and an engaging environment is provided for the residents. On occasions when my father required urgent medical attention, the staff acted quickly and
efficiently.
15 January 2024
Very pleased with the experience. Staff friendly, accommodating and helpful. Pleased with my father's care.
23 November 2023
My mum was taken care of well when she was at the home and the staff were polite and caring.
23 November 2023
The food which is served and cooked at Willows is very nutritious and carefully thought through. My mum really enjoys the food cooked by the chef. Thank you for cooking fresh tasty food.
20 October 2023
All the staff are really caring towards my mother, making sure her needs are looked after. She is very comfortable in the home and as family, we are always made to feel welcome when visiting whatever time we come.
09 October 2023
The property is well situated with nearby Southall Station within walking distance. The cleanliness and security of the property is satisfactory. However overwhelming factor is the extremely pleasant and likeable staff from the management down to the individual carers and maintenance staff.
Latest Reviews for The Willows Nursing Home
16 December 2025
Excellent staff always show love & care to our mother. Staff always helpful & supportivve of the residents and family's needs.
27 November 2025
The Willows is a very friendly & inviting nursing home. My uncle appeal to be well looked after. Staff is friendly at all times. From the outside, the place looks dated, although a new floor with rooms are build, looking inviting with large windows. At the end of the day, its all about the staff,
which is excellent. The only comment (coming from my uncle) is that the meals are not very varied. So maybe something to look into & offer european dishes.
27 November 2025
Everything excellent. Very good service.
11 August 2025
My husband is well looked after, and it makes me happy to see him in this environment.
14 April 2025
My brother was very comfortable in hi chair, had his drink with no problem.
27 March 2025
I am very pleased with the care and attention provided to my mother over the period of time that she has stayed with the home - some two years. She is well looked after and despite being old and fragile, she enjoys the carers' company.
14 March 2025
So glad we chose The Willows to look after my mother. First class care with the very best of qualified friendly staff. We are always made welcome when we visit, and mum is looked after in a caring loving environment.
10 March 2025
The Willows Nursing Home staff are amazing! they are all so kind and take such a good care of my dad, We are all so greatful for all they help.
10 March 2025
The staff are very loving and kind. They are all very affectionate towards my mother.
In case of any issues they are prompt to notify me and follow up on my requests promptly.
I am happy with overall care and service.
20 February 2025
Since my mum has been at The Willows I have had no concerns regarding her care. Every time I come to see her she is safe, clean and appears well looked after. Meals are cooked in-house which is warm and welcoming. The manager is always very proactive, and involved very much in the day-to-day running
of the nursing home.
08 August 2024
Always a warm welcome and good to see Mum in such a pleasant home. She receives good care, and we are kept well informed of all aspects of Mum's care.
Excellent facility.
26 June 2024
It is encouraging to see Dad sit in the main lounge with other residents. Overall he appears to be calmer since he has been at The Willows. It is wonderful that volunteers come in once per week to sing Christian songs and say prayers with the residents. This will mean a lot to Dad, as Church is such
an important part of his life. Thank you so much.
13 June 2024
My father moved into the Willows in October 2023. Unfortunately, I live outside Britain, but have found communication with the Willows to be excellent, and not lacking in any respect. I have been very impressed by the level of commitment and engagement evident from the management from the very
beginning, and the staff also demonstrated a very impressive level of care and commitment to my eighty-two-year-old father, who has significant care needs. My father seems happy at the Willows.
06 June 2024
Mum has been here for over four weeks and so far so good. The facilities are great and the staff are professional and know what they are doing. They are also friendly and keep us updated.
10 May 2024
My father was admitted to the home, suffering from dementia and a host of medical and mobility issues. Staff are professional and friendly and an engaging environment is provided for the residents. On occasions when my father required urgent medical attention, the staff acted quickly and
efficiently.
15 January 2024
Very pleased with the experience. Staff friendly, accommodating and helpful. Pleased with my father's care.
23 November 2023
My mum was taken care of well when she was at the home and the staff were polite and caring.
23 November 2023
The food which is served and cooked at Willows is very nutritious and carefully thought through. My mum really enjoys the food cooked by the chef. Thank you for cooking fresh tasty food.
20 October 2023
All the staff are really caring towards my mother, making sure her needs are looked after. She is very comfortable in the home and as family, we are always made to feel welcome when visiting whatever time we come.
09 October 2023
The property is well situated with nearby Southall Station within walking distance. The cleanliness and security of the property is satisfactory. However overwhelming factor is the extremely pleasant and likeable staff from the management down to the individual carers and maintenance staff.