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The Willows Nursing Home

31/35 Osterley Park Road, Southall, London UB2 4BN
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The Willows Nursing Home, Southall
The Willows Nursing Home, Southall
The Willows Nursing Home, Southall

The Willows Nursing Home, situated in Southall offers a variety of services, including elderly, dementia, respite care and convalescence stays. It is within close proximity to the M25 and local shops, making it an ideal location.

The Willows Nursing Home offers single bedrooms, of which many have en-suite facilities and 9 en-suite wet rooms. Residents are strongly encouraged to personalise their rooms with their own furnishings in order to make them...  

Care Provided by The Willows Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 31 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,500 - £1,700N/A
Residential Dementia Care£1,550 - £1,750N/A
Nursing Care£1,600 - £1,800N/A
Nursing Dementia Care£1,650 - £1,850N/A

Contact The Willows Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Frenklin Khedia (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (31)
  • Single Rooms with ensuite Wet Room (6)

Visiting

  • There is an open door policy for relatives and families.

Parking

  • There is on site car parking or available parking permits.

The Willows Nursing Home Reviews (62)

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9.6

The Willows Nursing Home has a Review Score of 9.6 (9.574) out of 10, based on 19 reviews in the last 2 years. Over all time The Willows Nursing Home has 62 reviews.

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Showing 62 reviews matching selected criteria
Review from Sunita M (Wife of Resident) published on 27 July 2026 Submitted via Postal Card
Overall Experience

My husband was admitted to the willows on a respite period. I find the staff and the management team very caring, they support me with the admission process. My husband was so happy during the stay that he did not want to go back home. The food was to his expectation and he enjoyed doing daily group activities. I will highly recommend willows for a pleasant stay for your elderly ones.

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Review from T J (Brother of Resident) published on 15 July 2026 Submitted via Postal Card
Overall Experience

Excellent staff who are always doing their best for William sometimes under difficult circumstances.

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Review from Viro C (Daughter of Resident) published on 9 July 2026 Submitted via Postal Card
Overall Experience

I came to visit my mom, Very Pleasant clean and friendly carers. I think she is been looked after very good.

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Review from David D (Relative of Resident) published on 19 June 2026 Submitted via Postal Card
Overall Experience

Friendly staff. residents are well cared for.

Reply from Vineetha Rajan, Operations Manager at The Willows Nursing Home
Dear D,

Thank you very much for your kind review, it means a lot to us. we will continue to do the best and please do come back and share your thougts and comments at any time. Thankyou, again!

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Review from Charles F (Son of Resident) published on 12 June 2026 Submitted via Postal Card
Overall Experience

The nursing home is very clean and all staff are friendly. They greet you as you arrive and check regular on my father. I've noticed how peaceful and content my father seems. He ahs only recently moved here but we are happy. Also the food they they give seems very wholesome and healthy. Staff listen to us and as my father is frail and blind, they are very patient with him and explain what they doing before they do it.

Reply from Vineetha Rajan, Operations Manager at The Willows Nursing Home

Dear Charles,

Thank you very much for your kind words. We are delighted to hear your positive feedback.

Please be assured that we will continue to do everything we can to ensure your father is comfortable, happy, and well cared for. His wellbeing remains our priority.

Should you ever feel...  

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Review from K K (Son of Resident) published on 27 May 2026 Submitted via Postal Card
Overall Experience

Staff at Willows Nursing Home have been amazing with my dad (who has alzimers) They are most compassionate and we are forever gratful.

Reply from Tesh Seeratun, Manager at The Willows Nursing Home

Thank you for your feedback. Staff have found it very inspiring and motivating. We will continue to review this and develop it further.

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Review from Gary D (Partner of Resident) published on 2 March 2026 Submitted via Postal Card
Overall Experience

I thank all the staff for all the hard work in looking after Clarissa, they have been brilliant and very caring all the time, everything I've seen has been perfect she could not be in a better place and the valentine lunch was really great and they could not have done more I'm lost for words how great they all are thank you!

Reply from Frenklin Khedia, Manager at The Willows Nursing Home
On behalf of the entire team at The Willows Nursing Home, I would like to sincerely thank you for your generous review.

Your feedback is greatly appreciated and serves as wonderful recognition of the dedication and commitment our staff show each day. Providing high-quality, compassionate care is...  

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Review from Lawrence D (Brother-in-law of Resident) published on 2 March 2026 Submitted via Postal Card
Overall Experience

Very pleasant staff, extremely helpful and kind, A very nicely presented meal! My experience here was most enjoyable!!

Reply from Frenklin Khedia, Manager at The Willows Nursing Home
Thank you so much for your incredibly kind words. Reading your review truly touched us all.

It has been a privilege to care for beloved one, and to get to know you and your family. We always strive to see the person behind the care needs - their life story, their preferences, their routines, and...  

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Review from A A (Son of Resident) published on 2 March 2026 Submitted via Postal Card
Overall Experience

Friendly, polite staff. Clean rooms mum seems generally happy, always well feed quiet spacious rooms parking for visitors. No issues really.

Reply from Frenklin Khedia, Manager at The Willows Nursing Home
Thank you so much for your kind and thoughtful review. It truly means a great deal to all of us.

We are honoured that you entrusted us with your loved one's care, and we're delighted to hear that your experience with our team has been a positive one. Our staff work incredibly hard to provide...  

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Review from M A (Daughter of Resident) published on 16 December 2025 Submitted via Postal Card
Overall Experience

Excellent staff always show love & care to our mother. Staff always helpful & supportivve of the residents and family's needs.

Reply from Frenklin, Operations Manager at The Willows Nursing Home

Thank you, MA, for your kind words. It truly means a lot to our staff. I will share this message with all of them. We will do our best to ensure that everyone at The Willows is cared for and as comfortable as possible.

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Review from R S (Son of Resident) published on 27 November 2025 Submitted via Postal Card
Overall Experience

Everything excellent. Very good service.

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Review from Vivian R (Niece of Resident) published on 27 November 2025 Submitted via Postal Card
Overall Experience

The Willows is a very friendly & inviting nursing home. My uncle appeal to be well looked after. Staff is friendly at all times. From the outside, the place looks dated, although a new floor with rooms are build, looking inviting with large windows. At the end of the day, its all about the staff, which is excellent. The only comment (coming from my uncle) is that the meals are not very varied. So maybe something to look into & offer european dishes.

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Review from Maria Y (Wife of Resident) published on 11 August 2025 Submitted via Postal Card
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My husband is well looked after, and it makes me happy to see him in this environment.

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Review from S C (Sister of Resident) published on 14 April 2025 Submitted via Postal Card
Overall Experience

My brother was very comfortable in hi chair, had his drink with no problem.

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Review from Pravin S (Son of Resident) published on 27 March 2025 Submitted via Postal Card
Overall Experience

I am very pleased with the care and attention provided to my mother over the period of time that she has stayed with the home - some two years. She is well looked after and despite being old and fragile, she enjoys the carers' company.

Reply from Frenklin Khedia, Manager at The Willows Nursing Home

Thank you for your appreciation, it help us to keep improving services. We are one team with work with dedication & passion to support our loved one. We provide person centred care with choices & preferences. This is home to home service care home.

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Review from Paul A (Son of Resident) published on 14 March 2025 Submitted via Postal Card
Overall Experience

So glad we chose The Willows to look after my mother. First class care with the very best of qualified friendly staff. We are always made welcome when we visit, and mum is looked after in a caring loving environment.

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Review from D K (Daughter of Resident) published on 10 March 2025 Submitted via Postal Card
Overall Experience

The Willows Nursing Home staff are amazing! they are all so kind and take such a good care of my dad, We are all so greatful for all they help.

Reply from Frenklin Khedia, Manager at The Willows Nursing Home

Thank you your cooperation and support for the home.Very friendly relationship with team. We appreciate for your comments and kind words for the team. This is home to home service and we provide person centred care with choices & preference as always. I have great skill staff team to provide professional approach to the clients. Thank you for your appreciation.

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Review from Monica H (Daughter of Resident) published on 10 March 2025 Submitted via Postal Card
Overall Experience
The staff are very loving and kind. They are all very affectionate towards my mother.
In case of any issues they are prompt to notify me and follow up on my requests promptly.

I am happy with overall care and service.

Reply from Frenklin Khedia, Manager at The Willows Nursing Home

Thank you for your trust and faith within team. Your appreciation inspired us for go more and more extra mile to provide person centred care. We do provide care & support as per their choices & preferences. Our residents always comes first priority. This is their home and we are all her to support...  

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Review from R D (Daughter of Resident) published on 20 February 2025 Submitted via Postal Card
Overall Experience

Since my mum has been at The Willows I have had no concerns regarding her care. Every time I come to see her she is safe, clean and appears well looked after. Meals are cooked in-house which is warm and welcoming. The manager is always very proactive, and involved very much in the day-to-day running of the nursing home.

Reply from Frenklin Khedia, Manager at The Willows Nursing Home

We value our partnership with you and appreciate your trust in our team. Our staff enjoys spending time with our beloved residents to provide person-centred care and support as per their choice. We have staff who can speak multiple languages to translate for my residents if needed. We continuously...  

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Review from Helen M (Daughter of Resident) published on 8 August 2024 Submitted via Postal Card
Overall Experience
Always a warm welcome and good to see Mum in such a pleasant home. She receives good care, and we are kept well informed of all aspects of Mum's care.

Excellent facility.

Reply from Frenklin Khedia, Manager at The Willows Nursing Home

This is home to home service. I have a dedicated team here to provide person-centred care with a loving and caring approach to all my lovely residents. Thank you for your kind words for the home and care team. Much appreciated. We have an open door policy to visit loved ones here.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 June 2024
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

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Upcoming Events

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Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for The Willows Nursing Home.

Accreditations

There are no accreditations posted yet for The Willows Nursing Home.

Meet the Team (1)

Teshwar Seeratun
Teshwar SeeratunJob Title:Home managerJoined: 2026

New Home Manager

Frequently Asked Questions about The Willows Nursing Home

What types of Care is The Willows Nursing Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Willows Nursing Home have?

There are 31 Single Rooms.

What are the Facilities & Services at The Willows Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is The Willows Nursing Home to the centre of Southall?

0.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Willows Nursing Home to verify any information. View our terms and conditions. The Willows Nursing Home has an Enhanced Service -more info.