The Willows Nursing Home, situated in Southall offers a variety of services, including elderly, dementia, respite care and convalescence stays. It is within close proximity to the M25 and local shops, making it an ideal location.
The Willows Nursing Home offers single bedrooms, of which many have en-suite facilities and 9 en-suite wet rooms. Residents are strongly encouraged to personalise their rooms with their own furnishings in order to make them...
The Willows Nursing Home, situated in Southall offers a variety of services, including elderly, dementia, respite care and convalescence stays. It is within close proximity to the M25 and local shops, making it an ideal location.
The Willows Nursing Home offers single bedrooms, of which many have en-suite facilities and 9 en-suite wet rooms. Residents are strongly encouraged to personalise their rooms with their own furnishings in order to make them feel at home.
The team of dedicated staff aim to maintain each resident's dignity and provide a high quality of life, in a calm and personalised environment. The staff strive to understand each resident’s individual needs and build their own personal relationship with them. With comprehensive care assessments, regular monitoring and reviews, staff strive to provide the highest standard of care delivery.
The dedicated activity co-ordinators run regular varied programmes to suit all tastes. Whether it's learning about the internet, visiting local sites or simply a walk, there is something for everyone to enjoy. Staff make every effort to help residents continue with their own hobbies and interests or to take up something new. Reminiscence therapy is supported by Wi-Fi technology. Residents can, and are encouraged to, contact their relatives through either Skype or WhatsApp and they can also learn computer skills, including how to use the internet and e-mail.
The Willows Nursing Home host weekly Yoga 'keep-fit' sessions and musical entertainment is provided by professional artists throughout the year.
Meals are freshly prepared in-house, paying special attention to each resident’s dietary requirements.
The home is regularly visited by external health professionals including GPS, physiotherapists, dietitians, occupational therapists, a chiropodist, dentists and opticians, ensuring each resident is cared for thoroughly.
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Care Provided by The Willows Nursing Home
Primary Care Categories
Older Person Care
Dementia
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Younger Adults
Length of Stay
Permanent Care
Care Types Provided
Residential Care
Nursing Care
Dementia Residential Care
Dementia Nursing Care
For a maximum of 31 Service Users
Dementia Care Types
Mild Dementia
Moderate Dementia
Advanced/Complex Dementia
Other Care Provided
Parkinson's Disease
Stroke
Palliative / End of Life Care
Bariatric Care/Obesity
Convalescent Care
Day Care
Facilities
Own Furniture if required
Pet Friendly (or by arrangement)
Smoking not permitted
Close to Local shops
Near Public Transport
Minibus or other transport
Lift
Wheelchair Access
Gardens
Phone Point in own room
Television point in own room
Residents Internet Access
Funding & Fees
Weekly Charges per Person
Type of care
Permanent
Respite
Residential Care
£1,500 - £1,700
N/A
Residential Dementia Care
£1,550 - £1,750
N/A
Nursing Care
£1,600 - £1,800
N/A
Nursing Dementia Care
£1,650 - £1,850
N/A
The price(s) shown are provided by the care home. Contact The Willows Nursing Home for full pricing details and T&Cs.
Contact The Willows Nursing Home to confirm what's included and get a personalised quote:
Funding Types Accepted
Self-Funding (Private)
Local Authority with Top-up
Local Authority
NHS Continuing Healthcare (CHC)
Support you may be entitled to
If you choose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
The Willows Nursing Home has a Review Score of 9.6 (9.563) out of 10, based on 22 reviews in the last 2 years. Over all time The Willows Nursing Home has 65 reviews.
Review from R K (Daughter of Resident) published on 10 September 2026 Submitted via Postal Card•
Overall Experience
Great experience. The staff are very kind and compassionate. My mother has severe dementia so very happy to know she is in good hands.
Great experience. The staff are very kind and compassionate. My mother has severe dementia so very happy to know she is in good hands.
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Review from Jaya P (Daughter-in-law of Resident) published on 10 September 2026 Submitted via Postal Card•
Overall Experience
The staff are nice they provide good service. They treat very nicely to me to my mum. They did good job
The staff are nice they provide good service. They treat very nicely to me to my mum. They did good job
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Review from William M (Friend of Resident) published on 21 August 2026 Submitted via Postal Card•
Overall Experience
All staff always happy.
Good tea and always welcome.
All staff always happy.
Good tea and always welcome.
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Review from Sunita M (Wife of Resident) published on 27 July 2026 Submitted via Postal Card•
Overall Experience
My husband was admitted to the willows on a respite period. I find the staff and the management team very caring, they support me with the admission process. My husband was so happy during the stay that he did not want to go back home. The food was to his expectation and he enjoyed doing daily...
My husband was admitted to the willows on a respite period. I find the staff and the management team very caring, they support me with the admission process. My husband was so happy during the stay that he did not want to go back home. The food was to his expectation and he enjoyed doing daily group activities. I will highly recommend willows for a pleasant stay for your elderly ones.
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Review from T J (Brother of Resident) published on 15 July 2026 Submitted via Postal Card•
Overall Experience
Excellent staff who are always doing their best for William sometimes under difficult circumstances.
Excellent staff who are always doing their best for William sometimes under difficult circumstances.
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Review from Viro C (Daughter of Resident) published on 9 July 2026 Submitted via Postal Card•
Overall Experience
I came to visit my mom, Very Pleasant clean and friendly carers. I think she is been looked after very good.
I came to visit my mom, Very Pleasant clean and friendly carers. I think she is been looked after very good.
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Review from David D (Relative of Resident) published on 19 June 2026 Submitted via Postal Card•
Overall Experience
Friendly staff. residents are well cared for.
Friendly staff. residents are well cared for.
↩Reply from Vineetha Rajan, Operations Manager at The Willows Nursing Home
Dear D,
Thank you very much for your kind review, it means a lot to us. we will continue to do the best and please do come back and share your thougts and comments at any time. Thankyou, again!
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Review from Charles F (Son of Resident) published on 12 June 2026 Submitted via Postal Card•
Overall Experience
The nursing home is very clean and all staff are friendly. They greet you as you arrive and check regular on my father. I've noticed how peaceful and content my father seems. He ahs only recently moved here but we are happy. Also the food they they give seems very wholesome and healthy. Staff...
The nursing home is very clean and all staff are friendly. They greet you as you arrive and check regular on my father. I've noticed how peaceful and content my father seems. He ahs only recently moved here but we are happy. Also the food they they give seems very wholesome and healthy. Staff listen to us and as my father is frail and blind, they are very patient with him and explain what they doing before they do it.
↩Reply from Vineetha Rajan, Operations Manager at The Willows Nursing Home
Dear Charles,
Thank you very much for your kind words. We are delighted to hear your positive feedback.
Please be assured that we will continue to do everything we can to ensure your father is comfortable, happy, and well cared for. His wellbeing remains our priority.
Should you ever feel...
Dear Charles,
Thank you very much for your kind words. We are delighted to hear your positive feedback.
Please be assured that we will continue to do everything we can to ensure your father is comfortable, happy, and well cared for. His wellbeing remains our priority.
Should you ever feel there is anything we could improve, please do not hesitate to let us know. We always welcome feedback and suggestions, as we are committed to continually improving the care and support we provide.
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Review from K K (Son of Resident) published on 27 May 2026 Submitted via Postal Card•
Overall Experience
Staff at Willows Nursing Home have been amazing with my dad (who has alzimers) They are most compassionate and we are forever gratful.
Staff at Willows Nursing Home have been amazing with my dad (who has alzimers) They are most compassionate and we are forever gratful.
↩Reply from Tesh Seeratun, Manager at The Willows Nursing Home
Thank you for your feedback. Staff have found it very inspiring and motivating. We will continue to review this and develop it further.
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Review from Gary D (Partner of Resident) published on 2 March 2026 Submitted via Postal Card•
Overall Experience
I thank all the staff for all the hard work in looking after Clarissa, they have been brilliant and very caring all the time, everything I've seen has been perfect she could not be in a better place and the valentine lunch was really great and they could not have done more I'm lost for words how...
I thank all the staff for all the hard work in looking after Clarissa, they have been brilliant and very caring all the time, everything I've seen has been perfect she could not be in a better place and the valentine lunch was really great and they could not have done more I'm lost for words how great they all are thank you!
↩Reply from Frenklin Khedia, Manager at The Willows Nursing Home
On behalf of the entire team at The Willows Nursing Home, I would like to sincerely thank you for your generous review.
Your feedback is greatly appreciated and serves as wonderful recognition of the dedication and commitment our staff show each day. Providing high-quality, compassionate care is...
On behalf of the entire team at The Willows Nursing Home, I would like to sincerely thank you for your generous review. Your feedback is greatly appreciated and serves as wonderful recognition of the dedication and commitment our staff show each day. Providing high-quality, compassionate care is at the heart of everything we do, and we are grateful that this was reflected in your experience.
Thank you once again for your kind words and support.
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Review from Lawrence D (Brother-in-law of Resident) published on 2 March 2026 Submitted via Postal Card•
Overall Experience
Very pleasant staff, extremely helpful and kind, A very nicely presented meal! My experience here was most enjoyable!!
Very pleasant staff, extremely helpful and kind, A very nicely presented meal! My experience here was most enjoyable!!
↩Reply from Frenklin Khedia, Manager at The Willows Nursing Home
Thank you so much for your incredibly kind words. Reading your review truly touched us all.
It has been a privilege to care for beloved one, and to get to know you and your family. We always strive to see the person behind the care needs - their life story, their preferences, their routines, and...
Thank you so much for your incredibly kind words. Reading your review truly touched us all. It has been a privilege to care for beloved one, and to get to know you and your family. We always strive to see the person behind the care needs - their life story, their preferences, their routines, and the little things that make them smile - so it means so much to hear that you felt that warmth and dedication. Your feedback reassures our team that the love, patience, and compassion they bring every day really does make a difference. Thank you for trusting us to be part of your journey.
With heartfelt thanks
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Review from A A (Son of Resident) published on 2 March 2026 Submitted via Postal Card•
Overall Experience
Friendly, polite staff. Clean rooms mum seems generally happy, always well feed quiet spacious rooms parking for visitors. No issues really.
Friendly, polite staff. Clean rooms mum seems generally happy, always well feed quiet spacious rooms parking for visitors. No issues really.
↩Reply from Frenklin Khedia, Manager at The Willows Nursing Home
Thank you so much for your kind and thoughtful review. It truly means a great deal to all of us.
We are honoured that you entrusted us with your loved one's care, and we're delighted to hear that your experience with our team has been a positive one. Our staff work incredibly hard to provide...
Thank you so much for your kind and thoughtful review. It truly means a great deal to all of us. We are honoured that you entrusted us with your loved one's care, and we're delighted to hear that your experience with our team has been a positive one. Our staff work incredibly hard to provide compassionate, respectful, and person-centred care, so your feedback is both encouraging and deeply appreciated.
Thank you again for taking the time to share your experience.
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Review from M A (Daughter of Resident) published on 16 December 2025 Submitted via Postal Card•
Overall Experience
Excellent staff always show love & care to our mother. Staff always helpful & supportivve of the residents and family's needs.
Excellent staff always show love & care to our mother. Staff always helpful & supportivve of the residents and family's needs.
↩Reply from Frenklin, Operations Manager at The Willows Nursing Home
Thank you, MA, for your kind words. It truly means a lot to our staff. I will share this message with all of them. We will do our best to ensure that everyone at The Willows is cared for and as comfortable as possible.
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Review from R S (Son of Resident) published on 27 November 2025 Submitted via Postal Card•
Overall Experience
Everything excellent. Very good service.
Everything excellent. Very good service.
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Review from Vivian R (Niece of Resident) published on 27 November 2025 Submitted via Postal Card•
Overall Experience
The Willows is a very friendly & inviting nursing home. My uncle appeal to be well looked after. Staff is friendly at all times. From the outside, the place looks dated, although a new floor with rooms are build, looking inviting with large windows. At the end of the day, its all about the staff,...
The Willows is a very friendly & inviting nursing home. My uncle appeal to be well looked after. Staff is friendly at all times. From the outside, the place looks dated, although a new floor with rooms are build, looking inviting with large windows. At the end of the day, its all about the staff, which is excellent. The only comment (coming from my uncle) is that the meals are not very varied. So maybe something to look into & offer european dishes.
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Review from Maria Y (Wife of Resident) published on 11 August 2025 Submitted via Postal Card•
Overall Experience
My husband is well looked after, and it makes me happy to see him in this environment.
My husband is well looked after, and it makes me happy to see him in this environment.
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Review from S C (Sister of Resident) published on 14 April 2025 Submitted via Postal Card•
Overall Experience
My brother was very comfortable in hi chair, had his drink with no problem.
My brother was very comfortable in hi chair, had his drink with no problem.
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Review from Pravin S (Son of Resident) published on 27 March 2025 Submitted via Postal Card•
Overall Experience
I am very pleased with the care and attention provided to my mother over the period of time that she has stayed with the home - some two years. She is well looked after and despite being old and fragile, she enjoys the carers' company.
I am very pleased with the care and attention provided to my mother over the period of time that she has stayed with the home - some two years. She is well looked after and despite being old and fragile, she enjoys the carers' company.
↩Reply from Frenklin Khedia, Manager at The Willows Nursing Home
Thank you for your appreciation, it help us to keep improving services. We are one team with work with dedication & passion to support our loved one. We provide person centred care with choices & preferences. This is home to home service care home.
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Review from Paul A (Son of Resident) published on 14 March 2025 Submitted via Postal Card•
Overall Experience
So glad we chose The Willows to look after my mother. First class care with the very best of qualified friendly staff. We are always made welcome when we visit, and mum is looked after in a caring loving environment.
So glad we chose The Willows to look after my mother. First class care with the very best of qualified friendly staff. We are always made welcome when we visit, and mum is looked after in a caring loving environment.
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Review from D K (Daughter of Resident) published on 10 March 2025 Submitted via Postal Card•
Overall Experience
The Willows Nursing Home staff are amazing! they are all so kind and take such a good care of my dad, We are all so greatful for all they help.
The Willows Nursing Home staff are amazing! they are all so kind and take such a good care of my dad, We are all so greatful for all they help.
↩Reply from Frenklin Khedia, Manager at The Willows Nursing Home
Thank you your cooperation and support for the home.Very friendly relationship with team. We appreciate for your comments and kind words for the team. This is home to home service and we provide person centred care with choices & preference as always. I have great skill staff team to provide professional approach to the clients. Thank you for your appreciation.
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Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 24 June 2024
Overall Good
CaringGood
EffectiveGood
ResponsiveGood
SafeGood
Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
News
There are no news items for The Willows Nursing Home.
Upcoming Events
There are no upcoming events for The Willows Nursing Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for The Willows Nursing Home.
Accreditations
There are no accreditations posted yet for The Willows Nursing Home.
Meet the Team (1)
Teshwar SeeratunJob Title Home managerJoined 2026
New Home Manager
Frequently Asked Questions about The Willows Nursing Home
What types of Care is The Willows Nursing Home registered for?
Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Younger Adults are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does The Willows Nursing Home have?
There are 31 Single Rooms.
What are the Facilities & Services at The Willows Nursing Home?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is The Willows Nursing Home to the centre of Southall?
0.1 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Willows Nursing Home to verify any information. View our terms and conditions. The Willows Nursing Home has an Enhanced Service -what an Enhanced Service includes.
