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- The Willows Nursing Home







The Willows Nursing Home, situated in Southall offers a variety of services, including elderly, dementia, respite care and convalescence stays. It is within close proximity to the M25 and local shops, making it an ideal location.
The Willows Nursing Home offers single bedrooms, of which many have en-suite facilities and 9 en-suite wet rooms. Residents are strongly encouraged to personalise their rooms with their own furnishings in order to make them...
Care Provided by The Willows Nursing Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 31 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Bariatric Care/Obesity
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact The Willows Nursing Home for full pricing details and T&Cs.
Contact The Willows Nursing Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Cardinal Healthcare
- Private Owned
Person in charge
- Frenklin Khedia (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 55+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2024
- Number of floors: 2
Room Information
- Single Rooms (31)
- Single Rooms with ensuite Wet Room (6)
Visiting
- There is an open door policy for relatives and families.
Parking
- There is on site car parking or available parking permits.
The Willows Nursing Home Reviews (62)
The Willows Nursing Home has a Review Score of 9.6 (9.574) out of 10, based on 19 reviews in the last 2 years.
Over all time The Willows Nursing Home has 62 reviews.
It is encouraging to see Dad sit in the main lounge with other residents. Overall he appears to be calmer since he has been at The Willows. It is wonderful that volunteers come in once per week to sing Christian songs and say prayers with the residents. This will mean a lot to Dad, as Church is such an important part of his life. Thank you so much.
My father moved into the Willows in October 2023. Unfortunately, I live outside Britain, but have found communication with the Willows to be excellent, and not lacking in any respect. I have been very impressed by the level of commitment and engagement evident from the management from the very beginning, and the staff also demonstrated a very impressive level of care and commitment to my eighty-two-year-old father, who has significant care needs. My father seems happy at the Willows.
Thank you for your appreciation and it encourages my team to go always extra mile every day to provide person-centred care & support for all individuals. This is their home and we are all here to provide support as per their choice & preferences. "Home to Home service".
Mum has been here for over four weeks and so far so good. The facilities are great and the staff are professional and know what they are doing. They are also friendly and keep us updated.
I have a very experienced and dedicated team here at The Willows to cater to all the care needs of my lovely residents. We provide person-centred care with choice and preference. Regular care plan review and communication with nominated families. This is your second home and feel as independent as you are in your home. Thank you David for your kind words to the team.
My father was admitted to the home, suffering from dementia and a host of medical and mobility issues. Staff are professional and friendly and an engaging environment is provided for the residents. On occasions when my father required urgent medical attention, the staff acted quickly and efficiently.
Very pleased with the experience. Staff friendly, accommodating and helpful. Pleased with my father's care.
Thank you for your appreciation as this is a "Home to Home" facility. Make this home as its own and all staff provide care and support as per dad's likes and preferences. We are all here for his care and needs with love and dedication. Thank you for your trust and faith.
The food which is served and cooked at Willows is very nutritious and carefully thought through. My mum really enjoys the food cooked by the chef. Thank you for cooking fresh tasty food.
My mum was taken care of well when she was at the home and the staff were polite and caring.
All the staff are really caring towards my mother, making sure her needs are looked after. She is very comfortable in the home and as family, we are always made to feel welcome when visiting whatever time we come.
My resident is my priority. We are all here to take care of their preferences and choices/wishes. All staff are well trained to provide person-centred care with love and care. We value and encourage our residents and prompt them to be independent as much as they can. This is "Home to Home" service. Thank you for your kind words for the team and appreciation.
The property is well situated with nearby Southall Station within walking distance. The cleanliness and security of the property is satisfactory. However overwhelming factor is the extremely pleasant and likeable staff from the management down to the individual carers and maintenance staff.
Very thoughtful kind words which inspired the whole team to provide loving care more and more. This home is your brother's who lives here and as a team, we always provide person-centred care as per his choices and preferences. We are all here for his care and to provide all his needs with love and care. Thank you for choosing The Willows.
Very friendly, very nice environment. Highly recommend this nursing home.
This is your mum's home. The Willows is a "Home to Home" service. We always encourage all residents to be owners of the place and we are all here to provide friendly and caring support for your mum with dignity and respect. Mum is very special to all of us. All staff understand her needs and...
Found it very helpful - good staff. Very clean and tidy and always welcome.
Much appreciated for your trust, faith and kind words for my team. This is my residents' home and we have given ownership to them. This is "Home to Home" care. We always follow and provide person-centred care with their choice and preferences. We are here to serve them with love and dedication.
Whenever I visit, my aunt always looks clean and tidy. She seems happy and content, given her circumstances. The staff all seem to be very good, caring and focused on looking after the people in their care. The home appears clean and tidy, with simulating things around to help the residents. Always plenty of staff around.
Thank you for your appreciation and kind words for the team and home.
I am very happy with the care my auntie receives. Before, she could not even feed herself; there is so much improvement and I really, really appreciate the care the staff provide. They are very friendly and helpful and I will recommend to any friend or family The Willows Nursing Home. Thank you.
Thank you so much for your support and appreciation.
My experience of the home has been very positive. The staff are friendly and accommodating. My mother's health has improved since she has arrived and she is well looked after.
This home is home to home service. My resident is my first priority and I am here only for them. Always person-centred approach and choices and preferences. This is my aim for the home. Thank you for your trust and faith. Much appreciated.
Have always had positive experiences when visiting my nan at The Willows Nursing Home. Staff are welcoming, friendly and attentive. The residents all seem happy and comfortable at The Willows Nursing Home and I am happy with the level of care provided. Thank you.
Thank you for your appreciation for the team. My residents come first as my priority. All staff here for my residents to provide a person-centred approach and care with their choice and preference. This is home to home facility. My door is always open with a warm welcome with new suggestions to get better and better, improvement for my all residents. Thank you.
My family and I are very pleased to give this positive review about the love and care, including other services, my mother has been receiving since she was admitted to The Willows Nursing Home in March 2019.
Appreciate your kind words for my team, The Willows. My residents come first as a priority. This is their home and I am here to provide person-centred care and support as per their choice and preferences. Really, thank you for your continuous support.
Excellent service provided by all staff. Very caring and always a smiling face. I wish I will get the same care in my old age.
This is a very special "home-to-home " service for all my residents. My door is open with a welcoming smile and a professional approach. We are here to serve you with dedication and love. Feel as your own home. Really appreciate your comments. It's encouraging to my team at The Willows.
Excellent care, support and love shown to my dad. Staff could not do enough to look after us when we visited. He is very well looked after - his memory book was fantastic.
Thank you for your appreciation. You are always very supportive and helpful for the home. This is "home to home" care and all staff provide person-centred care and support as always. Very much thankful for your comments.
Food is excellent and tasty.
If my relative requires something else the chef will always get it.
Phone calls always answered, and my relative enjoys chatting to us.
A carer always accompanies him on his trips to clinics etc.
At The Willows we warmly welcome all our beloved family always. Thank you for your encouraging words, it inspires us as a team to go the extra mile every day. This is a home to home service for all my service users. Thank you for your continuing involvement and support for us.
Very nice and clean, very friendly team. All very, very nice.
I have an amazing team here and we are all in one team. This homely environment culture provides care and support as per choice and preferences. My residents are my first priority and always come first. So kind of you for your comments on my home and staff.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 24 June 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
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Awards / Recognitions (0)
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Accreditations
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Meet the Team (1)

New Home Manager
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Willows Nursing Home to verify any information. View our terms and conditions. The Willows Nursing Home has an Enhanced Service -more info.