The Willows Nursing Home, situated in Southall offers a variety of services, including elderly, dementia, respite care and convalescence stays. It is within close proximity to the M25 and local shops, making it an ideal location.
The Willows Nursing Home offers single bedrooms, of which many have en-suite facilities and 9 en-suite wet rooms. Residents are strongly encouraged to personalise their rooms with their own furnishings in order to make them...
The Willows Nursing Home, situated in Southall offers a variety of services, including elderly, dementia, respite care and convalescence stays. It is within close proximity to the M25 and local shops, making it an ideal location.
The Willows Nursing Home offers single bedrooms, of which many have en-suite facilities and 9 en-suite wet rooms. Residents are strongly encouraged to personalise their rooms with their own furnishings in order to make them feel at home.
The team of dedicated staff aim to maintain each resident's dignity and provide a high quality of life, in a calm and personalised environment. The staff strive to understand each resident’s individual needs and build their own personal relationship with them. With comprehensive care assessments, regular monitoring and reviews, staff strive to provide the highest standard of care delivery.
The dedicated activity co-ordinators run regular varied programmes to suit all tastes. Whether it's learning about the internet, visiting local sites or simply a walk, there is something for everyone to enjoy. Staff make every effort to help residents continue with their own hobbies and interests or to take up something new. Reminiscence therapy is supported by Wi-Fi technology. Residents can, and are encouraged to, contact their relatives through either Skype or WhatsApp and they can also learn computer skills, including how to use the internet and e-mail.
The Willows Nursing Home host weekly Yoga 'keep-fit' sessions and musical entertainment is provided by professional artists throughout the year.
Meals are freshly prepared in-house, paying special attention to each resident’s dietary requirements.
The home is regularly visited by external health professionals including GPS, physiotherapists, dietitians, occupational therapists, a chiropodist, dentists and opticians, ensuring each resident is cared for thoroughly.
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Care Provided by The Willows Nursing Home
Primary Care Categories
Older Person Care
Dementia
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Younger Adults
Length of Stay
Permanent Care
Care Types Provided
Residential Care
Nursing Care
Dementia Residential Care
Dementia Nursing Care
For a maximum of 31 Service Users
Dementia Care Types
Mild Dementia
Moderate Dementia
Advanced/Complex Dementia
Other Care Provided
Parkinson's Disease
Stroke
Palliative / End of Life Care
Bariatric Care/Obesity
Convalescent Care
Day Care
Facilities
Own Furniture if required
Pet Friendly (or by arrangement)
Smoking not permitted
Close to Local shops
Near Public Transport
Minibus or other transport
Lift
Wheelchair Access
Gardens
Phone Point in own room
Television point in own room
Residents Internet Access
Funding & Fees
Weekly Charges per Person
Type of care
Permanent
Respite
Residential Care
£1,500 - £1,700
N/A
Residential Dementia Care
£1,550 - £1,750
N/A
Nursing Care
£1,600 - £1,800
N/A
Nursing Dementia Care
£1,650 - £1,850
N/A
The price(s) shown are provided by the care home. Contact The Willows Nursing Home for full pricing details and T&Cs.
Contact The Willows Nursing Home to confirm what's included and get a personalised quote:
Funding Types Accepted
Self-Funding (Private)
Local Authority with Top-up
Local Authority
NHS Continuing Healthcare (CHC)
Support you may be entitled to
If you choose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
The Willows Nursing Home has a Review Score of 9.6 (9.563) out of 10, based on 22 reviews in the last 2 years. Over all time The Willows Nursing Home has 65 reviews.
Review from Monica H (Daughter of Resident) published on 10 March 2025 Submitted via Postal Card•
Overall Experience
The staff are very loving and kind. They are all very affectionate towards my mother. In case of any issues they are prompt to notify me and follow up on my requests promptly.
I am happy with overall care and service.
The staff are very loving and kind. They are all very affectionate towards my mother. In case of any issues they are prompt to notify me and follow up on my requests promptly.
I am happy with overall care and service.
↩Reply from Frenklin Khedia, Manager at The Willows Nursing Home
Thank you for your trust and faith within team. Your appreciation inspired us for go more and more extra mile to provide person centred care. We do provide care & support as per their choices & preferences. Our residents always comes first priority. This is their home and we are all her to support...
Thank you for your trust and faith within team. Your appreciation inspired us for go more and more extra mile to provide person centred care. We do provide care & support as per their choices & preferences. Our residents always comes first priority. This is their home and we are all her to support as per their likes. Thank you for your kind words for my team and really appreciated. You are a very good supporter for the team and always help to the team for mum.
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Review from R D (Daughter of Resident) published on 20 February 2025 Submitted via Postal Card•
Overall Experience
Since my mum has been at The Willows I have had no concerns regarding her care. Every time I come to see her she is safe, clean and appears well looked after. Meals are cooked in-house which is warm and welcoming. The manager is always very proactive, and involved very much in the day-to-day...
Since my mum has been at The Willows I have had no concerns regarding her care. Every time I come to see her she is safe, clean and appears well looked after. Meals are cooked in-house which is warm and welcoming. The manager is always very proactive, and involved very much in the day-to-day running of the nursing home.
↩Reply from Frenklin Khedia, Manager at The Willows Nursing Home
We value our partnership with you and appreciate your trust in our team. Our staff enjoys spending time with our beloved residents to provide person-centred care and support as per their choice. We have staff who can speak multiple languages to translate for my residents if needed. We continuously...
We value our partnership with you and appreciate your trust in our team. Our staff enjoys spending time with our beloved residents to provide person-centred care and support as per their choice. We have staff who can speak multiple languages to translate for my residents if needed. We continuously monitor their needs to ensure they are comfortable and happy. Our team is dedicated to ensuring their comfort and well-being every day. This is a homely environment and home-to-home service as per your wish and preference. Thank you for your appreciation for the team.
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Review from Helen M (Daughter of Resident) published on 8 August 2024 Submitted via Postal Card•
Overall Experience
Always a warm welcome and good to see Mum in such a pleasant home. She receives good care, and we are kept well informed of all aspects of Mum's care.
Excellent facility.
Always a warm welcome and good to see Mum in such a pleasant home. She receives good care, and we are kept well informed of all aspects of Mum's care.
Excellent facility.
↩Reply from Frenklin Khedia, Manager at The Willows Nursing Home
This is home to home service. I have a dedicated team here to provide person-centred care with a loving and caring approach to all my lovely residents. Thank you for your kind words for the home and care team. Much appreciated. We have an open door policy to visit loved ones here.
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Review from A J (Daughter of Resident) published on 26 June 2024 Submitted via Postal Card•
Overall Experience
It is encouraging to see Dad sit in the main lounge with other residents. Overall he appears to be calmer since he has been at The Willows. It is wonderful that volunteers come in once per week to sing Christian songs and say prayers with the residents. This will mean a lot to Dad, as Church is...
It is encouraging to see Dad sit in the main lounge with other residents. Overall he appears to be calmer since he has been at The Willows. It is wonderful that volunteers come in once per week to sing Christian songs and say prayers with the residents. This will mean a lot to Dad, as Church is such an important part of his life. Thank you so much.
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Review from A C (Son of Resident) published on 13 June 2024 Submitted via Website•
Overall Experience
My father moved into the Willows in October 2023. Unfortunately, I live outside Britain, but have found communication with the Willows to be excellent, and not lacking in any respect. I have been very impressed by the level of commitment and engagement evident from the management from the very...
My father moved into the Willows in October 2023. Unfortunately, I live outside Britain, but have found communication with the Willows to be excellent, and not lacking in any respect. I have been very impressed by the level of commitment and engagement evident from the management from the very beginning, and the staff also demonstrated a very impressive level of care and commitment to my eighty-two-year-old father, who has significant care needs. My father seems happy at the Willows.
↩Reply from Frenklin Khedia, Manager at The Willows Nursing Home
Thank you for your appreciation and it encourages my team to go always extra mile every day to provide person-centred care & support for all individuals. This is their home and we are all here to provide support as per their choice & preferences. "Home to Home service".
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Review from David A (Son of Resident) published on 6 June 2024 Submitted via Postal Card•
Overall Experience
Mum has been here for over four weeks and so far so good. The facilities are great and the staff are professional and know what they are doing. They are also friendly and keep us updated.
Mum has been here for over four weeks and so far so good. The facilities are great and the staff are professional and know what they are doing. They are also friendly and keep us updated.
↩Reply from Frenklin Khedia, Manager at The Willows Nursing Home
I have a very experienced and dedicated team here at The Willows to cater to all the care needs of my lovely residents. We provide person-centred care with choice and preference. Regular care plan review and communication with nominated families. This is your second home and feel as independent as you are in your home. Thank you David for your kind words to the team.
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Review from Michael C (Son of Resident) published on 10 May 2024 Submitted via Website•
Overall Experience
My father was admitted to the home, suffering from dementia and a host of medical and mobility issues. Staff are professional and friendly and an engaging environment is provided for the residents. On occasions when my father required urgent medical attention, the staff acted quickly and...
My father was admitted to the home, suffering from dementia and a host of medical and mobility issues. Staff are professional and friendly and an engaging environment is provided for the residents. On occasions when my father required urgent medical attention, the staff acted quickly and efficiently.
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Review from F C (Son of Resident) published on 15 January 2024 Submitted via Postal Card•
Overall Experience
Very pleased with the experience. Staff friendly, accommodating and helpful. Pleased with my father's care.
Very pleased with the experience. Staff friendly, accommodating and helpful. Pleased with my father's care.
↩Reply from Frenklin Khedia, Manager at The Willows Nursing Home
Thank you for your appreciation as this is a "Home to Home" facility. Make this home as its own and all staff provide care and support as per dad's likes and preferences. We are all here for his care and needs with love and dedication. Thank you for your trust and faith.
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Review from R S (Daughter of Resident) published on 23 November 2023 Submitted via Postal Card•
Overall Experience
The food which is served and cooked at Willows is very nutritious and carefully thought through. My mum really enjoys the food cooked by the chef. Thank you for cooking fresh tasty food.
The food which is served and cooked at Willows is very nutritious and carefully thought through. My mum really enjoys the food cooked by the chef. Thank you for cooking fresh tasty food.
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Review from A W (Daughter of Resident) published on 23 November 2023 Submitted via Postal Card•
Overall Experience
My mum was taken care of well when she was at the home and the staff were polite and caring.
My mum was taken care of well when she was at the home and the staff were polite and caring.
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Review from S M (Son of Resident) published on 20 October 2023 Submitted via Postal Card•
Overall Experience
All the staff are really caring towards my mother, making sure her needs are looked after. She is very comfortable in the home and as family, we are always made to feel welcome when visiting whatever time we come.
All the staff are really caring towards my mother, making sure her needs are looked after. She is very comfortable in the home and as family, we are always made to feel welcome when visiting whatever time we come.
↩Reply from Frenklin Khedia, Manager at The Willows Nursing Home
My resident is my priority. We are all here to take care of their preferences and choices/wishes. All staff are well trained to provide person-centred care with love and care. We value and encourage our residents and prompt them to be independent as much as they can. This is "Home to Home" service. Thank you for your kind words for the team and appreciation.
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Review from R J (Brother of Resident) published on 9 October 2023 Submitted via Postal Card•
Overall Experience
The property is well situated with nearby Southall Station within walking distance. The cleanliness and security of the property is satisfactory. However overwhelming factor is the extremely pleasant and likeable staff from the management down to the individual carers and maintenance staff.
The property is well situated with nearby Southall Station within walking distance. The cleanliness and security of the property is satisfactory. However overwhelming factor is the extremely pleasant and likeable staff from the management down to the individual carers and maintenance staff.
↩Reply from Frenklin Khedia, Manager at The Willows Nursing Home
Very thoughtful kind words which inspired the whole team to provide loving care more and more. This home is your brother's who lives here and as a team, we always provide person-centred care as per his choices and preferences. We are all here for his care and to provide all his needs with love and care. Thank you for choosing The Willows.
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Review from H M (Grandson of Resident) published on 9 October 2023 Submitted via Postal Card•
Overall Experience
Very friendly, very nice environment. Highly recommend this nursing home.
Very friendly, very nice environment. Highly recommend this nursing home.
↩Reply from Frenklin Khedia, Manager at The Willows Nursing Home
This is your mum's home. The Willows is a "Home to Home" service. We always encourage all residents to be owners of the place and we are all here to provide friendly and caring support for your mum with dignity and respect. Mum is very special to all of us. All staff understand her needs and...
This is your mum's home. The Willows is a "Home to Home" service. We always encourage all residents to be owners of the place and we are all here to provide friendly and caring support for your mum with dignity and respect. Mum is very special to all of us. All staff understand her needs and support as per her choices and preferences. We have the same language-speaking staff to support her communication and understanding better.
Much appreciated for your kind words.
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Review from P H (Nephew of Resident) published on 10 July 2023 Submitted via Postal Card•
Overall Experience
Found it very helpful - good staff. Very clean and tidy and always welcome.
Found it very helpful - good staff. Very clean and tidy and always welcome.
↩Reply from Frenklin Khedia, Manager at The Willows Nursing Home
Much appreciated for your trust, faith and kind words for my team. This is my residents' home and we have given ownership to them. This is "Home to Home" care. We always follow and provide person-centred care with their choice and preferences. We are here to serve them with love and dedication.
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Review from Dawn P (Niece of Resident) published on 24 May 2023 Submitted via Postal Card•
Overall Experience
Whenever I visit, my aunt always looks clean and tidy. She seems happy and content, given her circumstances. The staff all seem to be very good, caring and focused on looking after the people in their care. The home appears clean and tidy, with simulating things around to help the residents. Always...
Whenever I visit, my aunt always looks clean and tidy. She seems happy and content, given her circumstances. The staff all seem to be very good, caring and focused on looking after the people in their care. The home appears clean and tidy, with simulating things around to help the residents. Always plenty of staff around.
↩Reply from Frenklin Khedia, Manager at The Willows Nursing Home
All my lovely residents are very special to me and as a team, we are all here for them to ensure they are provided care and support as per their choices and preferences. This is my residents' home and all are treated with dignity and respect as always.
Thank you for your appreciation and kind words for the team and home.
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Review from Alberta G (Niece of Resident) published on 24 May 2023 Submitted via Postal Card•
Overall Experience
I am very happy with the care my auntie receives. Before, she could not even feed herself; there is so much improvement and I really, really appreciate the care the staff provide. They are very friendly and helpful and I will recommend to any friend or family The Willows Nursing Home. Thank you.
I am very happy with the care my auntie receives. Before, she could not even feed herself; there is so much improvement and I really, really appreciate the care the staff provide. They are very friendly and helpful and I will recommend to any friend or family The Willows Nursing Home. Thank you.
↩Reply from Frenklin Khedia, Manager at The Willows Nursing Home
I have such a dedicated team here at The Willows. We celebrate each and every success of my residents for their improvements and progress. The care team put huge support to my residents for all daily living care as per choice and preference by offering person-centred care.
Thank you so much for your support and appreciation.
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Review from A W (Daughter of Resident) published on 21 May 2023 Submitted via Postal Card•
Overall Experience
My experience of the home has been very positive. The staff are friendly and accommodating. My mother's health has improved since she has arrived and she is well looked after.
My experience of the home has been very positive. The staff are friendly and accommodating. My mother's health has improved since she has arrived and she is well looked after.
↩Reply from Frenklin Khedia, Manager at The Willows Nursing Home
This home is home to home service. My resident is my first priority and I am here only for them. Always person-centred approach and choices and preferences. This is my aim for the home. Thank you for your trust and faith. Much appreciated.
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Review from S M (Grandson of Resident) published on 14 April 2023 Submitted via Postal Card•
Overall Experience
Have always had positive experiences when visiting my nan at The Willows Nursing Home. Staff are welcoming, friendly and attentive. The residents all seem happy and comfortable at The Willows Nursing Home and I am happy with the level of care provided. Thank you.
Have always had positive experiences when visiting my nan at The Willows Nursing Home. Staff are welcoming, friendly and attentive. The residents all seem happy and comfortable at The Willows Nursing Home and I am happy with the level of care provided. Thank you.
↩Reply from Frenklin Khedia, Manager at The Willows Nursing Home
Thank you for your appreciation for the team. My residents come first as my priority. All staff here for my residents to provide a person-centred approach and care with their choice and preference. This is home to home facility. My door is always open with a warm welcome with new suggestions to get better and better, improvement for my all residents. Thank you.
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Review from Ranji P (Daughter of Resident) published on 21 March 2023 Submitted via Postal Card•
Overall Experience
My family and I are very pleased to give this positive review about the love and care, including other services, my mother has been receiving since she was admitted to The Willows Nursing Home in March 2019.
My family and I are very pleased to give this positive review about the love and care, including other services, my mother has been receiving since she was admitted to The Willows Nursing Home in March 2019.
↩Reply from Frenklin Khedia, Manager at The Willows Nursing Home
Appreciate your kind words for my team, The Willows. My residents come first as a priority. This is their home and I am here to provide person-centred care and support as per their choice and preferences. Really, thank you for your continuous support.
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Review from Venu N (Son of Resident) published on 14 March 2023 Submitted via Postal Card•
Overall Experience
Excellent service provided by all staff. Very caring and always a smiling face. I wish I will get the same care in my old age.
Excellent service provided by all staff. Very caring and always a smiling face. I wish I will get the same care in my old age.
↩Reply from Frenklin Khedia, Manager at The Willows Nursing Home
This is a very special "home-to-home " service for all my residents. My door is open with a welcoming smile and a professional approach. We are here to serve you with dedication and love. Feel as your own home. Really appreciate your comments. It's encouraging to my team at The Willows.
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Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 24 June 2024
Overall Good
CaringGood
EffectiveGood
ResponsiveGood
SafeGood
Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
News
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Upcoming Events
There are no upcoming events for The Willows Nursing Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for The Willows Nursing Home.
Accreditations
There are no accreditations posted yet for The Willows Nursing Home.
Meet the Team (1)
Teshwar SeeratunJob Title Home managerJoined 2026
New Home Manager
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