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The Willows Nursing Home

31/35 Osterley Park Road, Southall, London UB2 4BN
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The Willows Nursing Home, Southall
The Willows Nursing Home, Southall
The Willows Nursing Home, Southall

The Willows Nursing Home, situated in Southall offers a variety of services, including elderly, dementia, respite care and convalescence stays. It is within close proximity to the M25 and local shops, making it an ideal location.

The Willows Nursing Home offers single bedrooms, of which many have en-suite facilities and 9 en-suite wet rooms. Residents are strongly encouraged to personalise their rooms with their own furnishings in order to make them...  

Care Provided by The Willows Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 31 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,500 - £1,700N/A
Residential Dementia Care£1,550 - £1,750N/A
Nursing Care£1,600 - £1,800N/A
Nursing Dementia Care£1,650 - £1,850N/A

Contact The Willows Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Frenklin Khedia (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (31)
  • Single Rooms with ensuite Wet Room (6)

Visiting

  • There is an open door policy for relatives and families.

Parking

  • There is on site car parking or available parking permits.

The Willows Nursing Home Reviews (62)

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9.6

The Willows Nursing Home has a Review Score of 9.6 (9.574) out of 10, based on 19 reviews in the last 2 years. Over all time The Willows Nursing Home has 62 reviews.

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Review from A J (Daughter of Resident) published on 26 June 2024 Submitted via Postal Card
Overall Experience

It is encouraging to see Dad sit in the main lounge with other residents. Overall he appears to be calmer since he has been at The Willows. It is wonderful that volunteers come in once per week to sing Christian songs and say prayers with the residents. This will mean a lot to Dad, as Church is such an important part of his life. Thank you so much.

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Review from A C (Son of Resident) published on 13 June 2024 Submitted via Website
Overall Experience

My father moved into the Willows in October 2023. Unfortunately, I live outside Britain, but have found communication with the Willows to be excellent, and not lacking in any respect. I have been very impressed by the level of commitment and engagement evident from the management from the very beginning, and the staff also demonstrated a very impressive level of care and commitment to my eighty-two-year-old father, who has significant care needs. My father seems happy at the Willows.

Reply from Frenklin Khedia, Manager at The Willows Nursing Home

Thank you for your appreciation and it encourages my team to go always extra mile every day to provide person-centred care & support for all individuals. This is their home and we are all here to provide support as per their choice & preferences. "Home to Home service".

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Review from David A (Son of Resident) published on 6 June 2024 Submitted via Postal Card
Overall Experience

Mum has been here for over four weeks and so far so good. The facilities are great and the staff are professional and know what they are doing. They are also friendly and keep us updated.

Reply from Frenklin Khedia, Manager at The Willows Nursing Home

I have a very experienced and dedicated team here at The Willows to cater to all the care needs of my lovely residents. We provide person-centred care with choice and preference. Regular care plan review and communication with nominated families. This is your second home and feel as independent as you are in your home. Thank you David for your kind words to the team.

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Review from Michael C (Son of Resident) published on 10 May 2024 Submitted via Website
Overall Experience

My father was admitted to the home, suffering from dementia and a host of medical and mobility issues. Staff are professional and friendly and an engaging environment is provided for the residents. On occasions when my father required urgent medical attention, the staff acted quickly and efficiently.

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Review from F C (Son of Resident) published on 15 January 2024 Submitted via Postal Card
Overall Experience

Very pleased with the experience. Staff friendly, accommodating and helpful. Pleased with my father's care.

Reply from Frenklin Khedia, Manager at The Willows Nursing Home

Thank you for your appreciation as this is a "Home to Home" facility. Make this home as its own and all staff provide care and support as per dad's likes and preferences. We are all here for his care and needs with love and dedication. Thank you for your trust and faith.

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Review from R S (Daughter of Resident) published on 23 November 2023 Submitted via Postal Card
Overall Experience

The food which is served and cooked at Willows is very nutritious and carefully thought through. My mum really enjoys the food cooked by the chef. Thank you for cooking fresh tasty food.

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Review from A W (Daughter of Resident) published on 23 November 2023 Submitted via Postal Card
Overall Experience

My mum was taken care of well when she was at the home and the staff were polite and caring.

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Review from S M (Son of Resident) published on 20 October 2023 Submitted via Postal Card
Overall Experience

All the staff are really caring towards my mother, making sure her needs are looked after. She is very comfortable in the home and as family, we are always made to feel welcome when visiting whatever time we come.

Reply from Frenklin Khedia, Manager at The Willows Nursing Home

My resident is my priority. We are all here to take care of their preferences and choices/wishes. All staff are well trained to provide person-centred care with love and care. We value and encourage our residents and prompt them to be independent as much as they can. This is "Home to Home" service. Thank you for your kind words for the team and appreciation.

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Review from R J (Brother of Resident) published on 9 October 2023 Submitted via Postal Card
Overall Experience

The property is well situated with nearby Southall Station within walking distance. The cleanliness and security of the property is satisfactory. However overwhelming factor is the extremely pleasant and likeable staff from the management down to the individual carers and maintenance staff.

Reply from Frenklin Khedia, Manager at The Willows Nursing Home

Very thoughtful kind words which inspired the whole team to provide loving care more and more. This home is your brother's who lives here and as a team, we always provide person-centred care as per his choices and preferences. We are all here for his care and to provide all his needs with love and care. Thank you for choosing The Willows.

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Review from H M (Grandson of Resident) published on 9 October 2023 Submitted via Postal Card
Overall Experience

Very friendly, very nice environment. Highly recommend this nursing home.

Reply from Frenklin Khedia, Manager at The Willows Nursing Home

This is your mum's home. The Willows is a "Home to Home" service. We always encourage all residents to be owners of the place and we are all here to provide friendly and caring support for your mum with dignity and respect. Mum is very special to all of us. All staff understand her needs and...  

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Review from P H (Nephew of Resident) published on 10 July 2023 Submitted via Postal Card
Overall Experience

Found it very helpful - good staff. Very clean and tidy and always welcome.

Reply from Frenklin Khedia, Manager at The Willows Nursing Home

Much appreciated for your trust, faith and kind words for my team. This is my residents' home and we have given ownership to them. This is "Home to Home" care. We always follow and provide person-centred care with their choice and preferences. We are here to serve them with love and dedication.

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Review from Dawn P (Niece of Resident) published on 24 May 2023 Submitted via Postal Card
Overall Experience

Whenever I visit, my aunt always looks clean and tidy. She seems happy and content, given her circumstances. The staff all seem to be very good, caring and focused on looking after the people in their care. The home appears clean and tidy, with simulating things around to help the residents. Always plenty of staff around.

Reply from Frenklin Khedia, Manager at The Willows Nursing Home
All my lovely residents are very special to me and as a team, we are all here for them to ensure they are provided care and support as per their choices and preferences. This is my residents' home and all are treated with dignity and respect as always.

Thank you for your appreciation and kind words for the team and home.

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Review from Alberta G (Niece of Resident) published on 24 May 2023 Submitted via Postal Card
Overall Experience

I am very happy with the care my auntie receives. Before, she could not even feed herself; there is so much improvement and I really, really appreciate the care the staff provide. They are very friendly and helpful and I will recommend to any friend or family The Willows Nursing Home. Thank you.

Reply from Frenklin Khedia, Manager at The Willows Nursing Home
I have such a dedicated team here at The Willows. We celebrate each and every success of my residents for their improvements and progress. The care team put huge support to my residents for all daily living care as per choice and preference by offering person-centred care.

Thank you so much for your support and appreciation.

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Review from A W (Daughter of Resident) published on 21 May 2023 Submitted via Postal Card
Overall Experience

My experience of the home has been very positive. The staff are friendly and accommodating. My mother's health has improved since she has arrived and she is well looked after.

Reply from Frenklin Khedia, Manager at The Willows Nursing Home

This home is home to home service. My resident is my first priority and I am here only for them. Always person-centred approach and choices and preferences. This is my aim for the home. Thank you for your trust and faith. Much appreciated.

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Review from S M (Grandson of Resident) published on 14 April 2023 Submitted via Postal Card
Overall Experience

Have always had positive experiences when visiting my nan at The Willows Nursing Home. Staff are welcoming, friendly and attentive. The residents all seem happy and comfortable at The Willows Nursing Home and I am happy with the level of care provided. Thank you.

Reply from Frenklin Khedia, Manager at The Willows Nursing Home

Thank you for your appreciation for the team. My residents come first as my priority. All staff here for my residents to provide a person-centred approach and care with their choice and preference. This is home to home facility. My door is always open with a warm welcome with new suggestions to get better and better, improvement for my all residents. Thank you.

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Review from Ranji P (Daughter of Resident) published on 21 March 2023 Submitted via Postal Card
Overall Experience

My family and I are very pleased to give this positive review about the love and care, including other services, my mother has been receiving since she was admitted to The Willows Nursing Home in March 2019.

Reply from Frenklin Khedia, Manager at The Willows Nursing Home

Appreciate your kind words for my team, The Willows. My residents come first as a priority. This is their home and I am here to provide person-centred care and support as per their choice and preferences. Really, thank you for your continuous support.

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Review from Venu N (Son of Resident) published on 14 March 2023 Submitted via Postal Card
Overall Experience

Excellent service provided by all staff. Very caring and always a smiling face. I wish I will get the same care in my old age.

Reply from Frenklin Khedia, Manager at The Willows Nursing Home

This is a very special "home-to-home " service for all my residents. My door is open with a welcoming smile and a professional approach. We are here to serve you with dedication and love. Feel as your own home. Really appreciate your comments. It's encouraging to my team at The Willows.

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Review from Andrea W (Daughter of Resident) published on 14 March 2023 Submitted via Postal Card
Overall Experience

Excellent care, support and love shown to my dad. Staff could not do enough to look after us when we visited. He is very well looked after - his memory book was fantastic.

Reply from Frenklin Khedia, Manager at The Willows Nursing Home

Thank you for your appreciation. You are always very supportive and helpful for the home. This is "home to home" care and all staff provide person-centred care and support as always. Very much thankful for your comments.

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Review from Geraldine C (Relative of Resident) published on 23 February 2023 Submitted via Postal Card
Overall Experience
Everyone at The Willows very friendly, kind and thoughtful. He has showers and shaves.
Food is excellent and tasty.
If my relative requires something else the chef will always get it.
Phone calls always answered, and my relative enjoys chatting to us.

A carer always accompanies him on his trips to clinics etc.

Reply from Frenklin Khedia, Manager at The Willows Nursing Home

At The Willows we warmly welcome all our beloved family always. Thank you for your encouraging words, it inspires us as a team to go the extra mile every day. This is a home to home service for all my service users. Thank you for your continuing involvement and support for us.

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Review from A T (Next of Kin) published on 20 February 2023 Submitted via Postal Card
Overall Experience

Very nice and clean, very friendly team. All very, very nice.

Reply from Frenklin Khedia, Manager at The Willows Nursing Home

I have an amazing team here and we are all in one team. This homely environment culture provides care and support as per choice and preferences. My residents are my first priority and always come first. So kind of you for your comments on my home and staff.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 June 2024
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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Awards / Recognitions (0)

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Meet the Team (1)

Teshwar Seeratun
Teshwar SeeratunJob Title:Home managerJoined: 2026

New Home Manager

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