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The Willows Nursing Home

31/35 Osterley Park Road, Southall, London UB2 4BN
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The Willows Nursing Home, Southall
The Willows Nursing Home, Southall
The Willows Nursing Home, Southall

The Willows Nursing Home, situated in Southall offers a variety of services, including elderly, dementia, respite care and convalescence stays. It is within close proximity to the M25 and local shops, making it an ideal location.

The Willows Nursing Home offers single bedrooms, of which many have en-suite facilities and 9 en-suite wet rooms. Residents are strongly encouraged to personalise their rooms with their own furnishings in order to make them...  

Care Provided by The Willows Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 31 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,500 - £1,700N/A
Residential Dementia Care£1,550 - £1,750N/A
Nursing Care£1,600 - £1,800N/A
Nursing Dementia Care£1,650 - £1,850N/A

Contact The Willows Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Frenklin Khedia (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (31)
  • Single Rooms with ensuite Wet Room (6)

Visiting

  • There is an open door policy for relatives and families.

Parking

  • There is on site car parking or available parking permits.

The Willows Nursing Home Reviews (62)

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9.6

The Willows Nursing Home has a Review Score of 9.6 (9.574) out of 10, based on 19 reviews in the last 2 years. Over all time The Willows Nursing Home has 62 reviews.

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Showing 62 reviews matching selected criteria
Review from L O (Great-Niece of Resident) published on 17 February 2023 Submitted via Postal Card
Overall Experience

The staff of The Willows Nursing Home are the most caring and are wonderful with my great-aunt. They went to a lot of trouble to make sure her birthday was very special. They made her family and friends very welcome on the day. They provided lovely food, cake, music and entertainment for her birthday.

Reply from Frenklin Khedia, Manager at The Willows Nursing Home

Thank you for your kind words and appreciation for the team. This is a "home-to-home" care home. All staff and management are here to provide person-centred care as per residents' choices and preferences always. Our home is always open and welcoming to my visitors.

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Review from Chelsea H (Daughter of Resident) published on 1 February 2023 Submitted via Postal Card
Overall Experience

Wonderful care home. My dad has changed homes three times and this one is by far the best. It is hard leaving your loved ones in the hands of others, however, since moving here my dad seems healthier. The staff are friendly and attentive and our requests are always responded to in a timely manner. Very grateful for your hard work and care.

Reply from Vineetha Rajan, Manager at The Willows Nursing Home

This home is a " Home to Home" culture. My resident is my priority and always well maintained their choices and preferences. I have a wonderful team here to serve person-centred care and support for each individual. Thank you for your trust and faith in our team and home. You are always warmly welcome. Thank you for your appreciation. We are here to serve you with love and passion for the job.

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Review from Kandsamy M (Son of Resident) published on 1 December 2022 Submitted via Postal Card
Overall Experience

Our 90-year-old mother has been living in this nursing home for more than three years now. All of us are very pleased with her care by The Willows Nursing Home staff. On 1st November 2022, we celebrated her 90th birthday. The staff dressed her beautifully in her saree and did her hair nicely, with so much effort and dedication. They were also involved in the celebration with all of us. We appreciate their help and support. Thank you so very much.

Reply from Frenklin Khedia, Manager at The Willows Nursing Home

Thank you for your time and we really appreciate your comments about the home and team. We are all here to provide person-centred care and support as per choice and preferences. This is home to home environment for Mum and all our residents.

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Review from Margaret M (Sister of Resident) published on 14 November 2022 Submitted via Postal Card
Overall Experience

I have only been visiting my sister for a short while, but I can see the staff are kind and caring and doing a very good job in a very demanding situation. I like that my sister is brought down to join the other residents. I think this is important for her.

Reply from Frenklin Khedia, Manager at The Willows Nursing Home

Thank you for your trust and faith in us. We are one Team. Really appreciate your comments. This is your sister's home and all staff provide person-centred care as per choice and preferences. Thank you again.

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Review from Naomi U (Friend of Resident) published on 23 August 2022 Submitted via Postal Card
Overall Experience

Lovely staff. Best caring atmosphere. Great food.

Reply from Vineetha Rajan, Manager at The Willows Nursing Home

Thank you, Naomi, for the kind words. I shall share them with the staff team. Looking forward to working with you to provide the best possible care to all of our residents at the Willows.

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Review from Parminder R (Wife of Resident) published on 20 July 2022 Submitted via Postal Card
Overall Experience

My husband has improved a lot. The care facilities and standards are excellent.

Reply from Vineetha Rajan, Manager at The Willows Nursing Home

Dear Pammy, thank you for your kind review. It gives us the encouragement to continue the work we do. We will try our best to maintain the care we provide for your husband and others. Again, thank you for your support.

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Review from Damyantz M (Daughter of Resident) published on 9 February 2022 Submitted via Postal Card
Overall Experience

We are happy as my mum has been looked after really well. All the staff are very friendly and helpful. Many have spoken my mum's language, which is easier for Mum to understand. I wish you all the best for 2022 and keep up the good work. God bless you all.

Reply from Vineetha Rajan, Manager at The Willows Nursing Home

Dear Damyantz, Thank you for your encouraging words. We are happy to hear you feel safe and happy leaving your Mum in our hands to look after. We are only able to do this with your support.

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Review from J T (Daughter of Resident) published on 17 January 2022 Submitted via Postal Card
Overall Experience

The staff are always very nice and helpful. They keep us updated on Mum's medical condition.

Reply from Vineetha Rajan, Manager at The Willows Nursing Home

Thank you for your kind words, it means a lot to us. We will try our best to look after Mom and others at the Home. Keep safe!

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Review from S M (Daughter of Resident) published on 14 January 2022 Submitted via Postal Card
Overall Experience

My mother has been here for approximately six weeks and the staff are all very caring and attentive. She is well cared for and looked after. In my opinion, there is good leadership. The home is kept clean and she is treated with dignity.

Reply from Vineetha Rajan, Manager at The Willows Nursing Home

Thank you, Sharon, for your kind words and support. We will try our best to provide the best possible care to Mum and all our residents.

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Review from N T (Daughter of Resident) published on 11 January 2022 Submitted via Website
Overall Experience

Good service and great care is given to my dad. My dad is happy to be there. The staff are very helpful and friendly and whenever I go to the nursing home, it feels like home. If I do have any questions or queries, the staff always clarify my doubts.

Reply from Vineetha Rajan, Manager at The Willows Nursing Home

Thank you for your kind words. We will try our best to provide the best possible care to your dad and our residents in the Home. Thank you for your continued support.

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Review from Kirtikumari O (Daughter of Resident) published on 11 November 2021 Submitted via Website
Overall Experience

We are very happy with the care provided to my mum. Especially with staff care. All the staff are working very hard and doing good work. We recommend this nursing home to anyone looking for their loved ones.

Reply from Vineetha Rajan, Manager at The Willows Nursing Home

Thank you for your continuous support, one of the main reasons to motivate us to keep going and try our best every day.

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Review from Nada I (Resident / Service User) published on 15 October 2021 Submitted via Website
Overall Experience

Since my father was moved to the Willows he complains much less than he did when living with me. I am very happy whenever I ask him about the place and his answer is always - everything is so good. The staff are very friendly.

Reply from Vineetha Rajan, Manager at The Willows Nursing Home
Dear Nada,

Thank you for your kind words and appreciation. We will do our best always with your continuous support.

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Review from D B (Cousin of Resident) published on 9 October 2020 Submitted via Postal Card
Overall Experience

My cousin is being looked after because of Covid-19 and I haven't been able to see most of the premises but the management and staff are extremely kind, pleasant and very amicable.

Reply from Vineetha Rajan, Manager at The Willows Nursing Home

Thank you for your encouraging words. Really appreciate you took the time to comment here. We will keep up with the good work we are doing. Thank you again!

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Review from I O (Daughter of Resident) published on 22 May 2020 Submitted via Postal Card
Overall Experience

We are very happy with care given to my mum. Staff are extremely helpful and friendly. home is clean, food provided is also as per resident's diet. We recommend this care home to anyone requiring care for their close friends and family.

Reply from Vineetha Rajan, Manager at The Willows Nursing Home
Hi,
Thank you for your review. We are here to make a difference in our resident's life. We want to see a smile on their face every day if possible.

Thank you very much for sharing your experience with us. It means a lot to us!

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Review from Ranji P (Daughter of Resident) published on 5 December 2019 Submitted via Website
Overall Experience

My mother suffers from Dementia and moved into Raj Nursing Home in March 2019. My mother speaks more in her mother tongue, Tamil and there are a few staff who speak Tamil here so Mother is happy in the home. The staff at Raj Nursing Home are very caring and very supportive. Mum likes their home-cooked Indian food. My mother definitely feels much happier in Raj Nursing Home and is happier than she has been in a long time.

Reply from Vineetha Rajan, Manager at The Willows Nursing Home

Dear Ranji, Thank you so much for your kind words. We really appreciate that you took time to review us. We are very happy that you find our staff helpful and friendly. We always strive to improve our service and make sure all our residents are safe and happy.

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Review from Arsha (Great-Niece of Resident) published on 25 November 2019 Submitted via Website
Overall Experience

My great aunt is now taken care of at Raj and the whole family is very satisfied with the care and love given to my aunt by the staff there. The manager is very friendly and always has time for us. Staff are always ready to help and happy to resolve any issues. We, the whole family, are very happy we found such a homely, pleasant home for our family. We will definitely recommend Raj to anyone looking for a safe and happy home for their loved ones.

Reply from Vineetha Rajan, Manager at The Willows Nursing Home

We are very happy to hear that you and family are very satisfied with our service. We try our hardest to provide the best possible safe care to our residents. We always strive to improve the service. Thank you very much for your review.

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Review from Maira H (Daughter of Resident) published on 25 November 2019 Submitted via Website
Overall Experience

The staff and management treat the residents with respect and dignity. They do listen and try to understand and support each resident's care needs and care plan as much as possible.

Reply from Diana Adlam, Director at The Willows Nursing Home

Thank you for your positive feedback. Raj Nursing Home is constantly striving for excellence and the best care for our residents.

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Review from Karishma P (Relative of Resident) published on 21 November 2018 Submitted via Website
Overall Experience
Very good care, second to none. The carers always have a smile on their faces. Food is good. The garden has plenty of flowers. They celebrate different festivals. I always felt very welcome at all times and I have seen staff sitting and talking to the elderly and reassuring them on different occasions.

My relative was being taken out on numerous occasions. The bedroom was good and well decorated. Overall very pleased with the care and compassion given by the whole team. Without a doubt, a very caring and homely place to be, where you know there is definitely good quality care. Thanks.

Reply from Diana Adlam, Director at The Willows Nursing Home

Thank you for your review. Our staff and home thrive to give the best environment for all residents and their families and friends to enjoy.

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Review from P R (Wife of Resident) published on 24 October 2018 Submitted via Postal Card
Overall Experience

Very friendly and helpful staff. They take great care and provide the best service. We recommend Raj Nursing Home for service users. Thank you.

Reply from Diana Adlam, Director at The Willows Nursing Home

Thank you for your comments, our staff have always the interest of residents and to make them happy and within Raj Nursing Home.

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Review from Arlo (Friend of Resident) published on 2 October 2018 Submitted via Website
Overall Experience

Raj Nursing Home is a very fantastic place to put your mom/dad in without any worries. I found the staff very reliable and honest. The staff, especially the nurse, was very well informed about the medication. The place organizes different activities at a different time. My friend's mom was in the dementia wing and it really helps her remember things. I would highly recommend to anyone who requires quality service for their elderly's.

Reply from Diana Adlam, Director at The Willows Nursing Home

Thank you for your kind review, Raj Nursing Home is always looking to strive to make the home a happy place to live.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 June 2024
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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Awards / Recognitions (0)

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Meet the Team (1)

Teshwar Seeratun
Teshwar SeeratunJob Title:Home managerJoined: 2026

New Home Manager

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