Submit a Review for Barchester Austen House Care Home
Kilnsea Drive, Lower Earley, Reading, RG6 3UJ
View Full Details of Barchester Austen House Care HomeLatest Reviews for Barchester Austen House Care Home
18 September 2025
I find Austen House to be outstanding if there are issues they look to resolve them asap. The receptionist bends over backward for me, as well,, senior activities lead, home administrator and another member of staff, in particular. The nurse puts action plans together and we work together for good. I did not get on with her at first because she is like me.
18 September 2025
My mum came for 3 weeks respite care. She wasn't happy to come but did settle. The staff looked after her very well with all her needs. She needed attention a couple of times but the staff were always so caring and also transparent. Great communication. The head of unit/care practioner, admin assistant & another member of staff, in particular, were especially great.
03 September 2025
Both of my parents are living at Austen House as living independantly was not suitable anymore. They are both doing really well under the care of all the amazing staff. The home is lovely, there are activities if they want to join in & the food is great. My family & I are very happy that they are so well cared for. Thankyou
30 May 2025
The Austen House Team were amazing. Despite my Grandad only being there for a short time before he passed, the team went above and beyond the expectations and he was well looked after. Two staff members in particular were amazing in ensuring not only my Grandad was comfortable but the rest of the family were comfortable when visiting him at the home. Thank you so much for making my Grandad's end of life as comfortable as possible.
22 May 2025
My mother has settled in well into the great care home. Sadly, she is unable to participate in any activities. Nonetheless, she has some lovely carers (one in particular). The staff are always available and always friendly.
23 April 2025
All the staff in Austen House make my visit to my mother go smoothly and happy. 100% care is given and all staff are very friendly and helpful. Nothing is too much trouble. Everything is explained in full. I would recommend this home.
17 April 2025
All staff, medical + admin, are very helpful. Staff are all approachable. Staff are kind and doing their best to care for our father. We feel all staff are working together as a team. Staff communicate well with family. We feel listened to.
10 April 2025
Very good experience staff are excellent. Food very good.
08 April 2025
During my stay I felt well cared for and reassured by presence of nursing staff. Staff were always responsive, helpful, friendly & caring. The food was very good generally I found the home clean but on a couple of occasions noticed that the dishwasher had left some revenue. When I arrive from hospital, someone tried to remove my wound dressing for a photo. The hospital notes indicated it should not be tampered with. On discharge my prescription included some strong painkillers, I expected to be offered them regularly but sometimes had to ask for them. I do not know what the best regime would be.
02 April 2025
Our family are so grateful of the kindness and care that our mum has had since arriving at Austen House. The carers and nurses also care about mums dignity which means alot to her and us too! The management are great and always so helpful and at any time. With thanks to you all
25 March 2025
Austen House came to our aid when we needed urgent respite care for a family member. They could not have more accommodating or helpful if they had tried.
21 February 2025
Austen House is excellent! The staff team are very caring and always keep me informed of anything I need to know! They do excellent jobs looking after and caring for my parents.
20 February 2025
Excellent staff. The care provided to my mother is exemplary. Nothing seems to be too much for them to do.
03 February 2025
My father has settled well. Staff are kind, polite and respectful to my father and always have a smile on their faces. Happy to help.
03 February 2025
My experience has been good. Staff are kind and attentive. The home has been refurbished and it is always clean. Food is good. The only small concern I have is sometimes getting information about my friend's deafness and what can be done.
28 January 2025
Only been here a little while but staff are friendly.
28 January 2025
The staff are friendly. The people are helpful. I feel like I have a lot of freedom. The activities are numerous. The food is okay. The support I get is very good, the people are very helpful.
17 December 2024
Mum has been here 2 years. I am very happy with Barchester Austen House and would not hesitate tho recommend to others. I am particularly pleased with the staff at Austen House some of whom have direct responsibility for mum's care and well being. I would highlight one staff member in particular who is fantastic at helping mum keep happy and is an exceptional carer, as are two further members of the team, we frankly could not ask for more from these kind people. In addition the 2 ladies on reception are always engaging and welcoming when we visit. One of the ladies who provides nursing care is excellent, always on the ball and very proactive and is great at keeping us informed. We thank her for effectively optimising mum's health and welfare. The staff all know mum exceptionally well and this approach means she gets the very best we could expect . Thank you. The home itself is well managed by the manager, all food cooked from scratch with good choices and varied menus and good quality.
25 November 2024
I've always found the home to be warm and friendly with excellent staff! I've always found my sisters care has been excellent. I enjoy coming to the home as everybody is so welcoming.
13 November 2024
The staff in all departments are welcoming, friendly and caring. The daily routine of the homes well managed to the benefit of the residents. All staff know my wife by name and always have a warm welcome which makes my wife feel cared for. The home is safe, warm and secure which is what is desired. Entertainment, food, and gardens are all very good. I take comfort that my wife is in good hands.
Latest Reviews for Barchester Austen House Care Home
18 September 2025
I find Austen House to be outstanding if there are issues they look to resolve them asap. The receptionist bends over backward for me, as well,, senior activities lead, home administrator and another member of staff, in particular. The nurse puts action plans together and we work together for good. I did not get on with her at first because she is like me.
18 September 2025
My mum came for 3 weeks respite care. She wasn't happy to come but did settle. The staff looked after her very well with all her needs. She needed attention a couple of times but the staff were always so caring and also transparent. Great communication. The head of unit/care practioner, admin assistant & another member of staff, in particular, were especially great.
03 September 2025
Both of my parents are living at Austen House as living independantly was not suitable anymore. They are both doing really well under the care of all the amazing staff. The home is lovely, there are activities if they want to join in & the food is great. My family & I are very happy that they are so well cared for. Thankyou
30 May 2025
The Austen House Team were amazing. Despite my Grandad only being there for a short time before he passed, the team went above and beyond the expectations and he was well looked after. Two staff members in particular were amazing in ensuring not only my Grandad was comfortable but the rest of the family were comfortable when visiting him at the home. Thank you so much for making my Grandad's end of life as comfortable as possible.
22 May 2025
My mother has settled in well into the great care home. Sadly, she is unable to participate in any activities. Nonetheless, she has some lovely carers (one in particular). The staff are always available and always friendly.
23 April 2025
All the staff in Austen House make my visit to my mother go smoothly and happy. 100% care is given and all staff are very friendly and helpful. Nothing is too much trouble. Everything is explained in full. I would recommend this home.
17 April 2025
All staff, medical + admin, are very helpful. Staff are all approachable. Staff are kind and doing their best to care for our father. We feel all staff are working together as a team. Staff communicate well with family. We feel listened to.
10 April 2025
Very good experience staff are excellent. Food very good.
08 April 2025
During my stay I felt well cared for and reassured by presence of nursing staff. Staff were always responsive, helpful, friendly & caring. The food was very good generally I found the home clean but on a couple of occasions noticed that the dishwasher had left some revenue. When I arrive from hospital, someone tried to remove my wound dressing for a photo. The hospital notes indicated it should not be tampered with. On discharge my prescription included some strong painkillers, I expected to be offered them regularly but sometimes had to ask for them. I do not know what the best regime would be.
02 April 2025
Our family are so grateful of the kindness and care that our mum has had since arriving at Austen House. The carers and nurses also care about mums dignity which means alot to her and us too! The management are great and always so helpful and at any time. With thanks to you all
25 March 2025
Austen House came to our aid when we needed urgent respite care for a family member. They could not have more accommodating or helpful if they had tried.
21 February 2025
Austen House is excellent! The staff team are very caring and always keep me informed of anything I need to know! They do excellent jobs looking after and caring for my parents.
20 February 2025
Excellent staff. The care provided to my mother is exemplary. Nothing seems to be too much for them to do.
03 February 2025
My father has settled well. Staff are kind, polite and respectful to my father and always have a smile on their faces. Happy to help.
03 February 2025
My experience has been good. Staff are kind and attentive. The home has been refurbished and it is always clean. Food is good. The only small concern I have is sometimes getting information about my friend's deafness and what can be done.
28 January 2025
Only been here a little while but staff are friendly.
28 January 2025
The staff are friendly. The people are helpful. I feel like I have a lot of freedom. The activities are numerous. The food is okay. The support I get is very good, the people are very helpful.
17 December 2024
Mum has been here 2 years. I am very happy with Barchester Austen House and would not hesitate tho recommend to others. I am particularly pleased with the staff at Austen House some of whom have direct responsibility for mum's care and well being. I would highlight one staff member in particular who is fantastic at helping mum keep happy and is an exceptional carer, as are two further members of the team, we frankly could not ask for more from these kind people. In addition the 2 ladies on reception are always engaging and welcoming when we visit. One of the ladies who provides nursing care is excellent, always on the ball and very proactive and is great at keeping us informed. We thank her for effectively optimising mum's health and welfare. The staff all know mum exceptionally well and this approach means she gets the very best we could expect . Thank you. The home itself is well managed by the manager, all food cooked from scratch with good choices and varied menus and good quality.
25 November 2024
I've always found the home to be warm and friendly with excellent staff! I've always found my sisters care has been excellent. I enjoy coming to the home as everybody is so welcoming.
13 November 2024
The staff in all departments are welcoming, friendly and caring. The daily routine of the homes well managed to the benefit of the residents. All staff know my wife by name and always have a warm welcome which makes my wife feel cared for. The home is safe, warm and secure which is what is desired. Entertainment, food, and gardens are all very good. I take comfort that my wife is in good hands.