Barchester Austen House Care Home

Kilnsea Drive, Lower Earley, Reading RG6 3UJ

Austen House is a purpose-built home set in a semi-rural location on the outskirts of Reading.

Austen House gets the best of both worlds; plenty of local amenities yet within easy reach of Reading, Wokingham and London.

The home provides first-class 24-hour nursing care alongside expert care for people with dementia in their Memory Lane Community.

A team of highly-qualified and attentive staff really focus on the individual needs of residents with a tailored care plan for each person. And its dedication can be seen across the board - in cooking, hospitality and organising activities for residents.

Group: Barchester Healthcare Ltd

Person in charge: Rozina Ali (General Manager)

Local Authority / Social Services: Wokingham Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 79 Service Users

Registered Care Categories*: Dementia • Learning Disability • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Challenging Behaviour • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Enquiries welcome from all agencies and individuals. Ages 60+.

Single Rooms: 79

Shared Rooms: 0

Rooms with ensuite WC: 72

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Parking:

Free parking in the car park at Austen House

Latest Care Quality Commission* Report on Barchester Austen House Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.2 (maximum of 10) for Barchester Austen House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 19 Reviews over all time. This Average Rating is also the rating value for Barchester Austen House Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 15 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.284 for Barchester Austen House Care Home is calculated as follows: ( (98 Excellents x 5) + (91 Goods x 4) + (31 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 222 Ratings = 4.284

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.949 Points relating to the number of positive Reviews for Barchester Austen House Care Home is based on 15 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 15.8 positive Reviews (79 registered maximum number of service users ÷ 5). 15 Reviews ÷ 15.8 Target = 0.949

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.2 Barchester Austen House Care Home has a Review Score of 9.2 (9.233) from 19 Reviews


Average Ratings

  • Excellent
    6
  • Good
    12
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Barchester Austen House Care Home?

  • Extremely LIKELY
    13
  • Likely
    5
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Barchester Austen House Care Home

  • Daughter of Resident/Service User
    7
  • Husband of Resident/Service User
    4
  • Son of Resident/Service User
    3
  • Wife of Resident/Service User
    3
  • Father of Resident/Service User
    1
  • more

Although my husband has only been here for a very short time, he has been treated with kindness and care.
Obviously, it's not easy as he has Dementia and is totally deaf, which in turn makes him a bit awkward at times.
He is usually very good natured with a good sense of humour and used to like joining in all fun things which you supply. But his deafness stops most of this.
However, he seems happy and settled so thank you.

How likely would you be to recommend Barchester Austen House Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

My wife was in general pleased with her stay, especially with meals. The exception was the persistent shouting from another resident which very much disturbed her sleep and was also common in the daytime.

How likely would you be to recommend Barchester Austen House Care Home? Likely

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Average Rating:   3.9 out of 5

Individual quality of care is good. Any problems are addressed when brought to the staff's attention. The carers actually do seem to care, especially given they are often subjected to challenging behaviour from the residents. Regular activities, the opera singers who came in at Valentine's day were particularly appreciated.

How likely would you be to recommend Barchester Austen House Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Very pleased with all aspects of the home. Father has settled well and especially enjoys the activities.
Care and dining of a very high standard.

How likely would you be to recommend Barchester Austen House Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

My father has been a resident since November 2017. It has been a very positive experience in such a stressful situation. We had come from a very uncaring environment to one here at Austen house where I feel my dad is looked after very well. All the staff are very friendly towards both the residents and visitors/family. They have welcomed my children and get them involved in their events. I feel that maybe looking after the residents' bedrooms/belongings could be improved as lots go missing.

How likely would you be to recommend Barchester Austen House Care Home? Likely

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Average Rating:   4.1 out of 5

My sister moved to Austen House Care Home in May 2017. I am constantly impressed with the level of care she receives. All the staff are very professional and caring towards the residents and their relatives. The residents always look well cared for and happy. The home is always clean and tidy. I am very happy my sister is here.

How likely would you be to recommend Barchester Austen House Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

We are very happy with Austen House. They make everyone welcome and always happy to help in any way.

How likely would you be to recommend Barchester Austen House Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

My mum came here for the second time for respite care. Everyone made her feel very welcome which helped her anxiety. Four carers, in particular, were very reassuring to my mum.
Thank you.

How likely would you be to recommend Barchester Austen House Care Home? Extremely Likely

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Average Rating:   3.8 out of 5

Some carers are good. New management is looking good and trying to improve the quality of care.

How likely would you be to recommend Barchester Austen House Care Home? Likely

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Average Rating:   3.1 out of 5

Jo Wood, Client Liaison Manager at Barchester Austen House Care Home responded to this review on 19 Sep 2017:

Thank you for your comments. We welcome feedback to ensure we continue our focus on delivering person centred care. We are pleased to hear you are happy with our improvements.

Austen House nursing staff, care staff and the manager all give care and demonstrate respect, understanding, constant skill and patience. This creates a really caring community and willingness to respond in creative ways to numerous and constant demand.
The atmosphere is positive, teamwork is good, there is great spirit and enthusiasm evident in the staff teams.
Areas that need to be developed are the use of the gardens, singers, musicians, entertainers, music and artwork, I think. Getting more people out of their rooms. We are very pleased with Austen House.

How likely would you be to recommend Barchester Austen House Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Jo Wood, Client Liaison Manager at Barchester Austen House Care Home responded to this review on 18 Sep 2017:

Thank you for your kind comments and we will look at the areas that you have suggested. We will feed this back to the teams at the home.

My husband has been at Austen House since January 2017. He has settled well and I am very pleased. I must compliment the staff for their understanding, warmth and wonderful care they have shown to my husband and in fact myself also. They exercise terrific patience and comfort.

I always find him in clean clothes and neatly shaven. Compliments must also be paid to the catering staff, who provide a varied menu. I must mention that I am very impressed with our new manageress and look forward to watching her new inspirations manifest.

How likely would you be to recommend Barchester Austen House Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

Rozina Ali, General Manager at Barchester Austen House Care Home responded to this review on 06 Sep 2017:

We are very thankful to 'B O' for her wonderful feedback and reassure her that we will continue working hard to offer kindest care to our residents and all family members at Austen House.

The staff in the Kennet area at Austen House Care Home are an exceptional group of nurses and carers. My mother spent the last eight months of her life here and she was very happy. During this time her care was second to none and the staff showed great friendship towards her. Knowing that she was happy, safe and secure gave me peace of mind. When I visited her I too was shown a friendly welcome and I was kept informed of any changes. We were able to personalise her room with her pictures, ornaments and soft toys which made her feel at home. I would not hesitate to recommend Austen House Care Home to anyone looking for a nursing care home.

How likely would you be to recommend Barchester Austen House Care Home? Extremely Likely

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Average Rating:   5 out of 5

Serb Sidhu, DSMM at Barchester Austen House Care Home responded to this review on 26 Sep 2017:

Dear Mrs Jones
Thank you very much for your positive and valuable feedback which we are delighted to share with our team. We are pleased to know that we were able to make such a difference to your mothers life. We thank you for scoring us so highly on all areas and we are committed to sustaining these excellent standards.
Kind Regards
The Management Team at Austen House

Too often, agency carers, some of whom don't quite understand what is required of them.

Rarely does a carer look in to see if the resident is alright. Meals can often be left on the bedside table out of the patient's reach - not all carers do this! Usually, a new carer just started.

Residents may have a long wait to be cleaned and made comfortable.

How likely would you be to recommend Barchester Austen House Care Home? Likely

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Average Rating:   4.3 out of 5

We had to quickly find a care/nursing home for mum after a traumatic and life changing fall left her needing 24-hour care. My father is elderly too and needed somewhere close to their and my home. This fitted the bill. Mum is happy here, well fed and looked after by a team of carers who've taken the time to get to know her and us. Dad, myself and other family members can visit mum whenever we wish knowing she is in a home she likes, safe, secure, well fed, clean and warm. What could any daughter ask of her much loved mum's care. Thank you.

How likely would you be to recommend Barchester Austen House Care Home? Extremely Likely

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Average Rating:   5 out of 5

Rozina Ali, General Manager at Barchester Austen House Care Home responded to this review on 13 Jul 2017:

Dear Elieen

Thank you very much indeed for your glowing feedback concerning the care that we are providing for your mother. Our team are committed to ensuring that our residents receive quality care and we are pleased that you, your family and your mother are happy with what we have been able to offer.

We are delighted that you have rated us excellent across all measures and our dedicated team are thrilled with this review showing your appreciation for all that we do. Thank you.

Kind regards

The home is well run. It can be short of staff especially at weekends but this is a country problem as there are not many people who will do the job. Overall, all staff do a very good job in which is a very stressful occupation. The entertainment team work hard and fill as much time as they can.

How likely would you be to recommend Barchester Austen House Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

Carers good. Could be better! Response to residents call varies depending on carer on duty. Has improved since new manager appointed.

How likely would you be to recommend Barchester Austen House Care Home? Neither Unlikely or Likely

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Average Rating:   3.9 out of 5

My Father has been a resident at Austen House (Bourne Unit) since August 2015. He has Vascular Dementia... The care he receives is very good. Communication from Austen House to my family and I has much improved over the last 4/5 months in that we receive proactive updates on his well-being, health etc. - through telephone calls and newly-commenced "Relatives Meetings". This was not the case when he first went there. There has been a large turnover of senior management staff and Dementia Nursing Staff (which is being addressed). Most, fortunately, the same wonderful Carers have been looking after my Father since his arrival there, so they know him and they know me and my Family.
Barchester Homes are finally investing in Austen House with planned (long overdue) redecoration in all Units. Alas, my Father's Unit will be the last one to be completely updated, although some walls in corridors have been painted thus making it brighter (& helpful & calming to the residents).

How likely would you be to recommend Barchester Austen House Care Home? Likely

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Average Rating:   4.1 out of 5

My father moved into Austen House in June of this year. From day one I have been impressed with the care and attention he receives. He is a very frail 96 year old with vascular dementia.
The staff in his section are helpful, caring and efficient. He has a choice of meals and tea and cakes are provided throughout the day. They ensure he is fed, clean and shaved on a daily basis. For the past eight years, I had to look after him and after hospitalisation, the council suggested he went into a nursing home. This was the right decision and now I also have my life back.

How likely would you be to recommend Barchester Austen House Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

My father was a resident in Loddon Unit for 20 months until his death on Christmas Eve 2015. His behaviour could be a little challenging at times, but he was cared for by the nurses and carers with kindness, patience and even a little gentle teasing and fun. He clearly grew to love them for this and was known for the beaming smile he wore when interacting with staff. The atmosphere on the unit was almost like a family home and visitors (sadly he didn't have many) were made welcome. Dad was always dressed in clean clothes, he had a good choice of food and was fed by staff at mealtimes, and when he wanted to go to his room staff would select something for him to watch on his TV, as he was unable to do this for himself. I could think of him at any time at Austen House, warmly confident that he was being properly looked after. This had not been the case at the previous home (not a Barchester one) he had been in, so I visited often in order to check on his care. Dad's residence at Austen House became an immense relief to me and the rest of Dad's family. We are so grateful.

How likely would you be to recommend Barchester Austen House Care Home? Extremely Likely

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Average Rating:   4 out of 5

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Bed Vacancies

Bed Vacancies

posted 09 Apr 2018

We currently have limited availability. Please contact us to discuss your needs further, we would love to welcome you for a visit.

Awards / Recognitions

February 2018

April 2017

February 2016

Job Vacancies

Staff Profiles

Rozina

Rozina Ali

Job Title: General Manager

Joined: 2017

Description:

Rozina was qualified as a nurse from the Aga Khan University, Pakistan and did her MSc in Social Policy, Planning and Management from the London School of Economics, United Kingdom besides achieving various qualifications at the Level 6 on clinical subjects from Thames Valley University, UK in Dementia Care, Tissue Viability Nursing, Diabetes Care, Management and Mentorship. She also obtained certification on End of Life Care and Geriatric Care in the UK.
Rozina has gained vast experience of Community Care Development project from planning to implementation and monitoring phases while working at the Aga Khan Health Services, Pakistan prior to moving to the UK where she acquired experience of policy planning and administrative roles in elderly care delivery through working with various institutions. Her leadership roles have been mainly focused in maintaining and achieving the dignity and quality of life for elderly clients especially towards the end of their life through planning and executing excellent care and achieving clinical outcomes in line with current regulations and standards.

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Anna Luker-Atkins

Job Title: Deputy Manager

Joined: 2018

Description:

I am a qualified registered nurse since 1989. I have specialised in care of the elderly and have worked in the nursing home sector for many years now in both previous nurse and management roles.

I have a BSC in Business Management, Registered Nurse and MSC in Nursing academically although my passion still with maintaining the highest possible standard of care to all our residents. I am thrilled to be part of the Barchester Family now and endeavour to do my best for all concerned.

Wendy

Wendy Riachi

Job Title: Administrator

Joined: 2003

Description:

Wendy is working at Austen House Care Home for last 15 years. Currently, she is working as Administrator. She loves working for Austen House as it has almost become a Home for her. She loves her residents and other colleagues and is always ready to offer help and advise to the resident's families.

Ainsworth

Ainsworth Brown

Job Title: Head Ched

Joined: 2015

Description:

Ainsworth is an experienced and professional chef who prides in offering nutritious, well-presented, resident's specific culinary menu to all our residents. Residents meal requests, choices and specifications takes high priority for him and the catering team.

Maricar

Maricar Guerrero

Job Title: Activities and Hospitality Coordinator

Joined: 2016

Description:

I have worked in Care Home environment for 5 years and I hold VQ level 2 in Health and Social Care.
I work at Austen House since last 2 years and my role is to organize and deliver meaningful activities for all our resident in the Home. I also thrive to include local community members to join in with our lovely activities programmes so that our residents are included in the social life of the local community. I really enjoy my role and work as a team with my other colleagues to ensure we deliver the best care.

Esther

Esther Hehetror

Job Title: Head of Unit

Joined: 2017

Description:

I am a Registered General Nurse for 35 years, working in Care Home environment for last 14 years.
I am a passionate Nurse and like to make positive impressions for the care of our elderly residents.
I love my job and enjoying my role at Austen Care Home as Head of Unit.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Barchester Austen House Care Home