Barchester Austen House Care Home

Kilnsea Drive, Lower Earley, Reading RG6 3UJ
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9.7 124 Reviews
  • Barchester Austen House Care Home, Reading
Austen House is a purpose-built Nursing Home in Reading, set in a semi-rural location and within easy reach of Wokingham and London. The staff at Austen House are dedicated to meeting all residents’ needs.

Austen House boasts an established, well run Nursing Floor with dedicated, experienced nurses 24 hours a day.

Austen House’s specialised Memory Lane Community (for people living with dementia) was refurbished in Summer 24. The team have also been awarded certificates by the Alzheimer's Society for passing a course that helped with enhancing their understanding of dementia. It involves improved insight into dementia and Alzheimer’s disease, and learning that feelings matter most.

Austen House welcomes enquiries from anyone and is pleased to show everyone – whether they're looking for advice or support – around if they would like to drop in to investigate for themselves.

Please get in touch and they would be thrilled to assist you with your enquiry.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 79 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: £1900 – £2100
  • Self-Funded Nursing Care: £1900 – £2100
  • Self-Funded Nursing Dementia Care: £1900 – £2100
  • RESPITE Self-Funded Residential Dementia Care: £1900 – £2100
  • RESPITE Self-Funded Nursing Care: £1900 – £2100
  • RESPITE Self-Funded Nursing Dementia Care: £1900 – £2100

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

These prices are only a guideline, please contact Barchester Austen House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Katherine Mahoney (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Enquiries welcome from all agencies and individuals
  • Ages 45+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1994
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (79)
  • Couples/Companion Rooms (0)

Parking

  • Free parking on site at Austen House

Barchester Austen House Care Home Reviews (124)

9.7

Barchester Austen House Care Home has a Review Score of 9.7 (9.714) out of 10, based on 24 reviews in the last 2 years.
Over all time Barchester Austen House Care Home has 124 reviews.

Overall Experience
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  • 38
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Date Published
  • 124
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Reviewer Connection to Barchester Austen House Care Home
  • 39
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  • 5
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  • 1
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Total of 124, showing 1-20
Review from M P (Daughter of Resident) published on 18 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find Austen House to be outstanding if there are issues they look to resolve them asap. The receptionist bends over backward for me, as well,, senior activities lead, home administrator and another member of staff, in particular.
The nurse puts action plans together and we work together for good.
I did not get on with her at first because she is like me.
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Review from Ann J (Daughter of Resident) published on 18 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum came for 3 weeks respite care. She wasn't happy to come but did settle. The staff looked after her very well with all her needs. She needed attention a couple of times but the staff were always so caring and also transparent. Great communication. The head of unit/care practioner, admin assistant
& another member of staff, in particular, were especially great.
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Review from H K (Daughter of Resident) published on 3 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Both of my parents are living at Austen House as living independantly was not suitable anymore. They are both doing really well under the care of all the amazing staff. The home is lovely, there are activities if they want to join in & the food is great. My family & I are very happy that they are so
well cared for. Thankyou
Reply from Katherine Mahoney, General Manager at Barchester Austen House Care Home

Thank you so much for your wonderful review. We are absolutely delighted to hear that your mum and dad are both doing well at Barchester Austen House. At Austen House, we strive every day to provide the very best care and support for our residents and relatives. Thank you for choosing Barchester Austen House.

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Review from Rachael H (Granddaughter of Resident) published on 30 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Austen House Team were amazing. Despite my Grandad only being there for a short time before he passed, the team went above and beyond the expectations and he was well looked after. Two staff members in particular were amazing in ensuring not only my Grandad was comfortable but the rest of the family
were comfortable when visiting him at the home. Thank you so much for making my Grandad's end of life as comfortable as possible.
Reply from Katherine Mahoney, General Manager at Barchester Austen House Care Home

We are deeply sorry for your loss and we truly appreciate you sharing your experience with us. its privilege to have been able to care for your grandad during his final weeks and we are grateful his was able to pass with dignity in comfort of his own room. We also take great pride in supporting families and make them feel welcome and we are glad you felt supported by our team.

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Review from Adrian T (Son of Resident) published on 22 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has settled in well into the great care home. Sadly, she is unable to participate in any activities. Nonetheless, she has some lovely carers (one in particular). The staff are always available and always friendly.
Reply from Katherine Mahoney, General Manager at Barchester Austen House Care Home

Thanks so much for your wonderful review, We are absolutely delighted to hear that your mum has settled well at Barchester Austen House. At Austen House we strive every day to provide the very best care and support for our residents and relatives. Thank you for choosing Barchester Austen House.

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Review from Sandra L (Daughter of Resident) published on 23 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff in Austen House make my visit to my mother go smoothly and happy. 100% care is given and all staff are very friendly and helpful. Nothing is too much trouble. Everything is explained in full. I would recommend this home.
Reply from Austen House, Activities Coordinator at Barchester Austen House Care Home

Thank you for your kind review! We are so pleased that you have had such a great experience with us!

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Review from K H (Daughter of Resident) published on 17 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff, medical + admin, are very helpful. Staff are all approachable. Staff are kind and doing their best to care for our father. We feel all staff are working together as a team. Staff communicate well with family. We feel listened to.
Reply from Lind Immaculate, Home Administrator at Barchester Austen House Care Home

Thank you so much for your wonderful review, we really appreciate it!

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Review from Janet S (Resident) published on 10 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good experience staff are excellent. Food very good.
Reply from Lind Immaculate, Home Administrator at Barchester Austen House Care Home

Thanks so much for you generous comments and appreciation of Austen House staff.

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Review from J A (Respite Resident) published on 8 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
During my stay I felt well cared for and reassured by presence of nursing staff. Staff were always responsive, helpful, friendly & caring.
The food was very good generally I found the home clean but on a couple of occasions noticed that the dishwasher had left some revenue.
When I arrive from hospital,
someone tried to remove my wound dressing for a photo. The hospital notes indicated it should not be tampered with. On discharge my prescription included some strong painkillers, I expected to be offered them regularly but sometimes had to ask for them. I do not know what the best regime would be.
Reply from Lily Duffy, Home Administrator at Barchester Austen House Care Home

Thanks so much for your appreciation of staff at Austen House.

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Review from Lucy S (Daughter of Resident) published on 2 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our family are so grateful of the kindness and care that our mum has had since arriving at Austen House.
The carers and nurses also care about mums dignity which means alot to her and us too!
The management are great and always so helpful and at any time.
With thanks to you all
Reply from Lind Immaculate, Home Administrator at Barchester Austen House Care Home

Thanks so much for your support Austen House staff appreciate.

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Review from L C (Wife of Resident) published on 25 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Austen House came to our aid when we needed urgent respite care for a family member. They could not have more accommodating or helpful if they had tried.
Reply from Lind Immaculate, Home Administrator at Barchester Austen House Care Home

Thanks so much for your support and encouraging words.

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Review from Byron H (Son of Resident) published on 21 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Austen House is excellent! The staff team are very caring and always keep me informed of anything I need to know! They do excellent jobs looking after and caring for my parents.
Reply from Lind Immaculate, Home Administrator at Barchester Austen House Care Home

Thanks so much for appreciation, will let the staff know on how they are doing good job.

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Review from A B (Son of Resident) published on 20 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent staff. The care provided to my mother is exemplary. Nothing seems to be too much for them to do.
Reply from Lind Immaculate, Home Administrator at Barchester Austen House Care Home

Hi, thanks for your kind words and Austen House really appreciate your support.

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Review from Jackie K (Daughter of Resident) published on 3 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has settled well. Staff are kind, polite and respectful to my father and always have a smile on their faces. Happy to help.
Reply from Lind Immaculate, Home Administrator at Barchester Austen House Care Home

Thanks for your kind words and support you give to all staff at Austen House we really do appreciate.

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Review from Gary M (Friend of Resident) published on 3 February 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My experience has been good. Staff are kind and attentive. The home has been refurbished and it is always clean. Food is good. The only small concern I have is sometimes getting information about my friend's deafness and what can be done.
Reply from Lind Immaculate, Home Administrator at Barchester Austen House Care Home

Thanks for your kind response we really do appreciate your feed back.

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Review from P B (Resident) published on 28 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Only been here a little while but staff are friendly.
Reply from Lind Immaculate, Home Administrator at Barchester Austen House Care Home

Thank you so much for the kind review. We are very glad to have you here with us in the home!

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Review from J I (Resident) assisted by family/friend published on 28 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are friendly. The people are helpful. I feel like I have a lot of freedom. The activities are numerous. The food is okay. The support I get is very good, the people are very helpful.
Reply from Lind Immaculate, Home Administrator at Barchester Austen House Care Home

Thank you so much for your review of the home! We are so glad to have you here with us!

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Review from Mike B (Son of Resident) published on 17 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been here 2 years. I am very happy with Barchester Austen House and would not hesitate tho recommend to others.
I am particularly pleased with the staff at Austen House some of whom have direct responsibility for mum's care and well being.
I would highlight one staff member in particular who
is fantastic at helping mum keep happy and is an exceptional carer, as are two further members of the team, we frankly could not ask for more from these kind people.
In addition the 2 ladies on reception are always engaging and welcoming when we visit. One of the ladies who provides nursing care is excellent, always on the ball and very proactive and is great at keeping us informed. We thank her for effectively optimising mum's health and welfare. The staff all know mum exceptionally well and this approach means she gets the very best we could expect . Thank you.
The home itself is well managed by the manager, all food cooked from scratch with good choices and varied menus and good quality.
Reply from Arturas Repkovas, General Manager at Barchester Austen House Care Home

Thank you so much for sharing your lovely review of Barchester Austen House. We are truly delighted to hear that your mum has been so well cared for over the past two years and we greatly appreciate your kind words. Our team works hard to provide the best possible care and create a warm, welcoming environment and it means the world to us to know that their efforts have had such a positive impact on your mum's happiness and well-being. We will be sure to share your feedback with the exceptional staff members you've highlighted - they will be thrilled to know they've made a difference. Thank you for mentioning the food as well; we take pride in offering fresh, varied and high-quality meals for our residents. We are honoured by your recommendation and will continue working to ensure we deliver the outstanding care.

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Review from Virginia L (Sister of Resident) published on 25 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I've always found the home to be warm and friendly with excellent staff! I've always found my sisters care has been excellent. I enjoy coming to the home as everybody is so welcoming.
Reply from Arturas Repkovas, General Manager at Barchester Austen House Care Home

Thank you so much for your kind words about the team, these will certainly be passed on to them. We very much enjoy welcoming all of our residents' families and friends to our home.

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Review from Chris G (Husband of Resident) published on 13 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff in all departments are welcoming, friendly and caring. The daily routine of the homes well managed to the benefit of the residents. All staff know my wife by name and always have a warm welcome which makes my wife feel cared for. The home is safe, warm and secure which is what is desired.
Entertainment, food, and gardens are all very good. I take comfort that my wife is in good hands.
Reply from Arturas Repkovas, General Manager at Barchester Austen House Care Home

Thank you so much for your review of our home and your wife's care. We pride ourselves on delivering a safe, warm and secure home for all of our residents so it is wonderful that this what you experience. Thank you again and it is our pleasure to care for your wife.

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Current Review Score: 9.7 (9.714)

Overview of Review Score

The Review Score of 9.7 (9.714) out of 10 for Barchester Austen House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.714 for Barchester Austen House Care Home is calculated as follows: ( (209 Excellents x 5) + (67 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 283 Ratings = 4.714
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Austen House Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 79 registered maximum number of service users is 15.8, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Oct 2022

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (88)

Meet the Team (13)

Katherine

Katherine Mahoney

Job Title: General Manager Joined: 2025

Hello, I am Katherine Mahoney. I am the General Manager at Austen House. Welcome to our Carehome profile!


I have worked in Health and social care for 25 years, and was a registered manager in various care settings for 15 years. Most recently, I have been registered manager of a premium care home for the last 4 years.


I am very passionate about delivering outstanding care to our residents, empowering them to make choices and live their lives to the fullest. I believe resident wellbeing is paramount and should be at the centre of everything we do, and I enjoy making a meaningful impact on their lives.


I am very excited to be part of the team at Austen House, and look forward to continuing to make a positive impact, ensuring every resident’s journey with us is filled with dignity, respect and high quality care.

Khizra

Khizra Ain

Job Title: Clinical Deputy Manager Joined: 2024

Hello, my name is Khizra, and I am proud to be the Clinical Deputy Manager here at Austen House Care Home. I joined the team in 2024 as a Registered Nurse and, through dedication and commitment to providing the very best care, progressed to Senior Registered Nurse before stepping into my current role.


I began my career as a Military Nurse in Pakistan, where I served for two years before moving to the United Kingdom to continue my nursing journey. My passion has always been to ensure the highest standards of care, and I strongly believe in a person-centred approach that values the dignity, individuality, and well-being of every resident.


For me, making a positive difference in people’s lives is at the heart of everything I do, and I am dedicated to supporting both residents and colleagues here at Austen House.

Lind

Lind Immaculate

Job Title: Home Administrator Joined: 2015

I'm Lind, and I have been a part of the team since 2015. I am very passionate about my role at Austen House and love spending time with the residents and getting to know their relatives. During my time at Austen House, I have developed my skills and completed the Level 2 Accounting course.


I am always around to help and happy to assist wherever possible.

Charlie

Charlie Burns

Job Title: Senior Activities Lead Joined: 2017

Hello, I'm Charlie and I am the Senior Activities Lead here at Austen House.
I have proudly worked at for Barchester since 2017. As Senior Activities Lead, I tailor enriching, engaging and individualised activities for our wonderful residents here at Austen. I am supported by my amazing team of Activity Coordinators to deliver activities on a daily basis across the home.
I look forward to welcoming you and your family to Austen House!

Ainsworth

Ainsworth Brown

Job Title: Chef Joined: 2015

Ainsworth started working in the hospitality industry in 2004 as a second chef at a different care home. He gained further experience as a Chef De Partie, preparing various English, Asian and French authentic dishes, before being promoted to Head Chef.

Gihan

Gihan Jayasinghe

Job Title: Head of Housekeeping Joined: 2023

Hello, I’m Gihan and I am the Head of Housekeeping.


I have been working for Barchester since 2023 and am proud to lead my team of housekeepers and laundry assistants in ensuring the home is clean and looking beautiful.
I really enjoy working at Austen House alongside our residents and my team.”

Soniya

Soniya Sharma

Job Title: Head of Unit Joined: 2019

Hello, my name is Sonyia and I am a young, dedicated, committed nurse, willing to explore and develop my knowledge and skills.


I enjoy working with a variety of people and enjoy a challenge, using my initiative to solve a problem. It is important to me to ensure that within the care home, my residents are comfortable and satisfied with their surroundings and care.

Josephine

Josephine Shingwele

Job Title: Head of Unit/Care Practioner Joined: 2005

Joesphine has been employed by Barchester Austen House since/02/2023 and ever since she has been a very valued member of staff, she is reliable and flexible and her committed to her role as she helps other staff members to deliver possible person-centred care to our residents.

Prathistha

Prathistha Karhi

Job Title: Registered Nurse Joined: 2021

Hello, my name is Prathistha and I have joined the nursing team at Austen House, I moved from the Nepal to qualify as a nurse and really enjoying getting to know and caring for our residents

Karen

Karen Lay

Job Title: Laundry Assistant Joined: 1998

Karen has worked with us for over 20 years! She is a Laundry Assistant within Austen House.

Domestic Team

Domestic Team

Job Title: Hostess Team Joined: 2016

Hello! Meet some of our hostesses who are very passionate about the art of hosting and creating unforgettable experiences at Austen House.

Sunita

Sunita Biyani

Job Title: Activities Assistant Joined: 2008

I joined the team at Austen House in 2008 and passionate about fulfilling residents lives by getting to know each individual on a personal level and supporting them to continue enjoying their hobbies, I hold this very close to my heart 

Jo

Jo Austin

Job Title: Hairdresser

Jo is our home hairdresser at Austen House, appointments with her are available two days a week and she is very flexible over what time residents would like, we all love a pamper and she also visits residents in their rooms if they prefer!

Frequently Asked Questions about Barchester Austen House Care Home

What types of Care is Barchester Austen House Care Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Barchester Austen House Care Home have?

There are 79 Single Rooms.

What are the Facilities & Services at Barchester Austen House Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Barchester Austen House Care Home to the centre of Reading?

3.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Austen House Care Home to verify any information. View our terms and conditions. Barchester Austen House Care Home has an Enhanced Service - more info.