Barchester Austen House Care Home

Kilnsea Drive, Lower Earley, Reading RG6 3UJ

Barchester Austen House Care Home, Reading, Berkshire
Barchester Austen House Care Home, Reading, Berkshire
Barchester Austen House Care Home, Reading, Berkshire

Austen House is a purpose built home set in a semi-rural location on the outskirts of Reading, Austen House gets the best of both worlds; plenty of local amenities yet within easy reach of Reading, Wokingham and London.

The Home provides first-class 24-hour nursing care alongside expert care for people with dementia in their Memory Lane Community.

The staff that work in the home's Memory Lane unit have all received certificates from the Alzheimer's Society for passing a course that enhances their insight into dementia and Alzheimer’s disease.

A team of highly-qualified and attentive staff really focus on the individual needs of residents with a tailored care plan for each person. And their dedication can be seen across the board - in cooking, hospitality and organising activities for their residents.

Group: Barchester Healthcare Ltd

Person in charge: Margaret Ndanga (Manager)

Local Authority / Social Services: Wokingham Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 79 Service Users

Registered Care Categories*: Dementia • Learning Disability • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Challenging Behaviour • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Enquiries welcome from all agencies and individuals. Ages 60+.

Single Rooms: 79

Shared Rooms: 0

Rooms with ensuite WC: 72

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Barchester Austen House Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 24 Aug 2017

We currently have limited availability. Please contact us to discuss your needs further, we would love to welcome you for a visit.

Reviews

8.9 Barchester Austen House Care Home has a Review Score of 8.9 (8.869)

The Review Score of 8.9 (maximum of 10) for Barchester Austen House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 12 Reviews over all time. This Average Rating is also the rating value for Barchester Austen House Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 10 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.236 for Barchester Austen House Care Home is calculated as follows: ( (63 Excellents x 5) + (55 Goods x 4) + (23 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 144 Ratings = 4.236

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.633 Points relating to the number of positive Reviews for Barchester Austen House Care Home is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 15.8 positive Reviews (79 registered maximum number of service users ÷ 5). 10 Reviews ÷ 15.8 Target = 0.633

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    3
  • Good
    8
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Barchester Austen House Care Home?

  • Extremely LIKELY
    8
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Barchester Austen House Care Home

  • Daughter of Resident/Service User
    6
  • Husband of Resident/Service User
    3
  • Wife of Resident/Service User
    2
  • Son of Resident/Service User
    1

Some carers are good. New management is looking good and trying to improve the quality of care.

How likely would you be to recommend Barchester Austen House Care Home? Likely

Average Rating: 

 3.1 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Jo Wood, Client Liaison Manager at Barchester Austen House Care Home responded to this review on 19 Sep 2017:

Thank you for your comments. I would love you to chat with the home to suggest improvements but we will pass your comments to the team.

Austen House nursing staff, care staff and the manager all give care and demonstrate respect, understanding, constant skill and patience. This creates a really caring community and willingness to respond in creative ways to numerous and constant demand.
The atmosphere is positive, teamwork is good, there is great spirit and enthusiasm evident in the staff teams.
Areas that need to be developed are the use of the gardens, singers, musicians, entertainers, music and artwork, I think. Getting more people out of their rooms. We are very pleased with Austen House.

How likely would you be to recommend Barchester Austen House Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Jo Wood, Client Liaison Manager at Barchester Austen House Care Home responded to this review on 18 Sep 2017:

Thank you for your kind comments and we will look at the areas that you have suggested. We will feed this back to the teams at the home.

My husband has been at Austen House since January 2017. He has settled well and I am very pleased. I must compliment the staff for their understanding, warmth and wonderful care they have shown to my husband and in fact myself also. They exercise terrific patience and comfort.

I always find him in clean clothes and neatly shaven. Compliments must also be paid to the catering staff, who provide a varied menu. I must mention that I am very impressed with our new manageress and look forward to watching her new inspirations manifest.

How likely would you be to recommend Barchester Austen House Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Rozina Ali, General Manager at Barchester Austen House Care Home responded to this review on 06 Sep 2017:

We are very thankful to 'B O' for her wonderful feedback and reassure her that we will continue working hard to offer kindest care to our residents and all family members at Austen House.

The staff in the Kennet area at Austen House Care Home are an exceptional group of nurses and carers. My mother spent the last eight months of her life here and she was very happy. During this time her care was second to none and the staff showed great friendship towards her. Knowing that she was happy, safe and secure gave me peace of mind. When I visited her I too was shown a friendly welcome and I was kept informed of any changes. We were able to personalise her room with her pictures, ornaments and soft toys which made her feel at home. I would not hesitate to recommend Austen House Care Home to anyone looking for a nursing care home.

How likely would you be to recommend Barchester Austen House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Too often, agency carers, some of whom don't quite understand what is required of them.

Rarely does a carer look in to see if the resident is alright. Meals can often be left on the bedside table out of the patient's reach - not all carers do this! Usually, a new carer just started.

Residents may have a long wait to be cleaned and made comfortable.

How likely would you be to recommend Barchester Austen House Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Poor

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

We had to quickly find a care/nursing home for mum after a traumatic and life changing fall left her needing 24-hour care. My father is elderly too and needed somewhere close to their and my home. This fitted the bill. Mum is happy here, well fed and looked after by a team of carers who've taken the time to get to know her and us. Dad, myself and other family members can visit mum whenever we wish knowing she is in a home she likes, safe, secure, well fed, clean and warm. What could any daughter ask of her much loved mum's care. Thank you.

How likely would you be to recommend Barchester Austen House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rozina Ali, General Manager at Barchester Austen House Care Home responded to this review on 13 Jul 2017:

Dear Elieen

Thank you very much indeed for your glowing feedback concerning the care that we are providing for your mother. Our team are committed to ensuring that our residents receive quality care and we are pleased that you, your family and your mother are happy with what we have been able to offer.

We are delighted that you have rated us excellent across all measures and our dedicated team are thrilled with this review showing your appreciation for all that we do. Thank you.

Kind regards

The home is well run. It can be short of staff especially at weekends but this is a country problem as there are not many people who will do the job. Overall, all staff do a very good job in which is a very stressful occupation. The entertainment team work hard and fill as much time as they can.

How likely would you be to recommend Barchester Austen House Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Very kind, gentle, caring staff.
Did as much as possible to make my mum feel at home.

How likely would you be to recommend Barchester Austen House Care Home? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Poor

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

Carers good. Could be better! Response to residents call varies depending on carer on duty. Has improved since new manager appointed.

How likely would you be to recommend Barchester Austen House Care Home? Neither Unlikely or Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Satisfactory

Facilities: Excellent

Care / Support: Satisfactory

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Poor

My Father has been a resident at Austen House (Bourne Unit) since August 2015. He has Vascular Dementia... The care he receives is very good. Communication from Austen House to my family and I has much improved over the last 4/5 months in that we receive proactive updates on his well-being, health etc. - through telephone calls and newly-commenced "Relatives Meetings". This was not the case when he first went there. There has been a large turnover of senior management staff and Dementia Nursing Staff (which is being addressed). Most, fortunately, the same wonderful Carers have been looking after my Father since his arrival there, so they know him and they know me and my Family.
Barchester Homes are finally investing in Austen House with planned (long overdue) redecoration in all Units. Alas, my Father's Unit will be the last one to be completely updated, although some walls in corridors have been painted thus making it brighter (& helpful & calming to the residents).

How likely would you be to recommend Barchester Austen House Care Home? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

My father moved into Austen House in June of this year. From day one I have been impressed with the care and attention he receives. He is a very frail 96 year old with vascular dementia.
The staff in his section are helpful, caring and efficient. He has a choice of meals and tea and cakes are provided throughout the day. They ensure he is fed, clean and shaved on a daily basis. For the past eight years, I had to look after him and after hospitalisation, the council suggested he went into a nursing home. This was the right decision and now I also have my life back.

How likely would you be to recommend Barchester Austen House Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My father was a resident in Loddon Unit for 20 months until his death on Christmas Eve 2015. His behaviour could be a little challenging at times, but he was cared for by the nurses and carers with kindness, patience and even a little gentle teasing and fun. He clearly grew to love them for this and was known for the beaming smile he wore when interacting with staff. The atmosphere on the unit was almost like a family home and visitors (sadly he didn't have many) were made welcome. Dad was always dressed in clean clothes, he had a good choice of food and was fed by staff at mealtimes, and when he wanted to go to his room staff would select something for him to watch on his TV, as he was unable to do this for himself. I could think of him at any time at Austen House, warmly confident that he was being properly looked after. This had not been the case at the previous home (not a Barchester one) he had been in, so I visited often in order to check on his care. Dad's residence at Austen House became an immense relief to me and the rest of Dad's family. We are so grateful.

How likely would you be to recommend Barchester Austen House Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Good

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Awards / Recognitions

April 2017

February 2016

Job Vacancies

Staff Profiles

Leah

Leah Marsh

Job Title: Operations Manager

Joined: 2016

Description:

With nearly 20 years social care experience, Leah is currently providing operational management support to Austen House. Leah holds a Level 5 Diploma in the Leadership in Health & Social Care.

No image found

Deborah Tucker

Job Title: Clinical Deputy Manager

Joined: 2016

Description:

Debbie has a wealth of clinical experience as a manager of a team of district nurses and is skilled in all long-term health conditions, including palliative care, safeguarding and funding arrangements for new residents .

Michal

Michal Wilczynski

Job Title: Administrator

Joined: 2016

Description:

Michal has worked in a residential care setting in the UK for over 2 years and will be the first point of contact for many of the relatives of residents moving into Austen House. Michal is happy to help with any queries in respect of funding or the admission process.

Bruno

Bruno Graca

Job Title: Head of Maintenance

Joined: 2013

Description:

Bruno is responsible for all aspects of maintenance at Austen House

Johnny

Johnny Guerreiro

Job Title: Head of Housekeeping

Joined: 2015

Description:

Johnny is responsible for all of the Housekeeping and Laundry functions at Austen House

No image found

Maureen Catlyn

Job Title: Head of Unit

Joined: 2016

Description:

Maureen is a qualified RGN and undertakes the clinical leadership of the Kennet and Thames units at Austen House

Jane

Jane Hale

Job Title: Head of Unit

Joined: 2013

Description:

Jane is a qualified nurse who is responsible for the clinical leadership of the Loddon and Bourne units at Austen House

No image found

Ainsworth Brown

Job Title: Chef Manager

Joined: 2015

Description:

Ainsworth holds an advanced diploma in Hospitality Management and has over 20 years experience working professionally as a baker, chef de partie and head chef before joining Austen House to manage all aspects of our catering function.

Helena

Helena Zarzycka

Job Title: Activities Organiser

Joined: 2007

Description:

Helena heads up the activities team at Austen House

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Barchester Austen House Care Home