
Being impressed starts with the moment you arrive in the gardensClive B(Son-in-law of Resident/Service User)

Lovely people each and every single one of themAnnie Joan W(Resident / Service User)

We feel all staff are working together as a team. Staff communicate well with family.K H(Daughter of Resident/Service User)

Being impressed starts with the moment you arrive in the gardensClive B(Son-in-law of Resident/Service User)

Lovely people each and every single one of themAnnie Joan W(Resident / Service User)

We feel all staff are working together as a team. Staff communicate well with family.K H(Daughter of Resident/Service User)

Austen House is a purpose-built Nursing Home in Reading, set in a semi-rural location and within easy reach of Wokingham and London. The staff at Austen House are dedicated to meeting all residents’ needs.
Austen House boasts an established, well run Nursing Floor with dedicated, experienced nurses 24 hours a day.
Austen House’s specialised Memory Lane Community (for people living with dementia) was refurbished in Summer 24. The team have also been...
Care Provided by Barchester Austen House Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 79 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
The price(s) shown are provided by the care home. Contact Barchester Austen House Care Home for full pricing details and T&Cs.
Contact Barchester Austen House Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Barchester Healthcare Ltd
- Private Owned
Person in charge
- Katherine Mahoney (Registered Manager)
Local Authority / Social Services
Admission Information
- Ages 45+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 1994
- Last Refurbishment: 2024
- Number of floors: 2
Room Information
- Single Rooms (79)
Parking
- Free parking on site at Austen House
Barchester Austen House Care Home Reviews (131)
Barchester Austen House Care Home has a Review Score of 9.7 (9.666) out of 10, based on 28 reviews in the last 2 years.
Over all time Barchester Austen House Care Home has 131 reviews.
My mum was well cared for and looked after by the staff who treated her with respect. All members of staff are very friendly and the home is kept clean and well maintained. We have been very happy with the service received during my Mum's stay until her passing last month. The medical attention she received was excellent and the team were very comforting and supportive to the family. We are very grateful to everyone so thank you.
Thank you so much for taking the time to write a review for us. Seva and her team here at Austen House are very grateful for this. You are always welcome here at Austen House
Our family were very happy with the care and consideration that was given to our mother throughout the lockdown and as her health deteriorated. She always enjoyed the activities on offer, especially the animal visits, the visits from local school children and singing. In the last weeks of her life, we were all comforted by the welcome and understanding we received from the care staff. Many, many thanks.
On behalf of our General Manager and our whole team here at Austen, we would like to thank you for taking the time to write this lovely review of Austen House Care Home.
My friend is happy and well cared for at Austen House. The staff are very caring, helpful and friendly.
I have found all the staff very approachable and helpful with a friendly and positive manner. The restaurant and lounge areas are spacious and luxurious and easy for my mother to get to. The activities staff are wonderful and encourage the residents to attend and are respectful if they chose not to. The residents are given a weekly agenda of the activities and can choose at any time which activities they would like to attend. Austen House meets all my mother's needs and I am confident she is well cared for.
Following an extremely warm welcome from the manager and one member of staff, I would like to extend my thanks for the well constructed and informative visit to Barchester Austen House Care Home yesterday. All of my queries and concerns regarding my Mum's future care were answered. Thank you.
All the staff do all they can to make mum comfortable.
Thank you for an amazing review, we're pleased to hear that you're happy with the care you receive at Austen House.
Extremely helpful and caring staff. Excellent food and care.
Thank you for your review. We are pleased you are happy with the care and food at Austen House.
Austen House is a special place full of special, talented people. The staff are wonderful.
Thank you for your feedback. We are pleased we have and continue to be of great service to you and your wife.
The best.
Thank you P G for your amazing review, it was a pleasure to see you during our Meet the Manager Event - you're always welcome to Austen House.
Following a change in personal circumstances, it became necessary for my mother to move to Austen House, She was very concerned and did not expect to be happy here. Against all expectations, my Mum settled in within just a couple of days and now eight months later is having the most wonderful time. In fact, we have both said we wished we'd done this years ago! From the management to the carers, the entertainment and the kitchen, the staff are incredible. Absolute 5 stars from us.
Thank you Sue! It's an absolute pleasure to have Mum here with us, we look forward to seeing you again soon.
Always friendly and quick to help.
Thank you for a fantastic review, we're proud of the quality of care we provide at Austen House.
Austen House Care Home equals excellent care of residents and hospitality to families. So good I have encouraged my friends with elderly relatives to check out Austen House. From friendly welcome in reception, all the home staff are approachable and helpful, professional and friendly... excellent meals. My dad is receiving the right level of care to suit his needs. He is loved, supported and encouraged to participate in all activities. Thanks for the excellent caring service.
We're very thankful for your recommendation and positive feedback - we strive to achieve Outstanding at Austen House.
This is my first visit to see my brother and it was a joy meeting the staff who were only too pleased to speak to me about my brother. This is somewhere I would go if I have to live in a home. I am very grateful for the care he is receiving. Thank you.
It was a pleasure to meet you. We are so thankful for your kind words and high star review, we look forward to seeing you again soon!
Staff very cheerful and helpful.
Thank you for your review, we strive to achieve Outstanding at Austen House.
I am extremely happy with the care my mum receives. It's heartbreaking watching her suffer from dementia but knowing she getting the care and support she deserves and needs helps.
Thank you for your comments, I am so pleased to hear such positive feedback.
They are very good and they look after him. He is very happy at Austen House.
Thank you taking the time to review Austen House. We love to hear when our relatives are pleased with the home.
I am feeling comfortable and safe.
Thank you for an amazing review, we're pleased to hear that you're happy with the care you receive at Austen House.
I am happy with everything. Friendly staff, tasty food, clean place, relaxing and safe.
Thank you so much, Jane, we're very pleased to hear that you highly rate Austen House.
Friendly environment. Tasty food. Good care.
Thank you for such an amazing review Ronald, we strive to achieve outstanding within our home. We're pleased to see that you are happy at Austen House.
Since my wife first came to Barchester Austen House I have noticed an improvement in her and I put this down to the first-class care and attention of all the various carers looking after her. All the staff that I have met have treated her with care and courtesy and have been helpful to me also.
Thank you so much for your kind words, we're pleased to hear that we have made a positive impact on your wife's wellbeing. We look forward to seeing you every week!
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 04 October 2022Requires improvement
- CaringGood
- EffectiveRequires improvement
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (34) & Events (3)
- 20 Jul 2026
You brought smiles and so much happiness to all our residents as they got to see and hold your beautiful birds. It was a delight meeting the Tawny owls, Barn...
- 20 Apr 2026
Today we enjoyed making our own pizzas with a variety of yummy toppings, pepperoni, salami mushrooms and much more. We all worked together to make some extras so we could...
- 17 Apr 2026
We had a wonderful afternoon taking our lovely residents to the pub for a change of scenery and great chit-chat. Everyone enjoyed some delicious cake and their favourite choice of...
- 13 Aug 2026Organiser: Barchester Austen House Care Home
- 27 Aug 2026Organiser: Barchester Austen House Care Home
- 30 Sep 2026Organiser: Barchester Austen House Care Home
Awards / Recognitions (96)
- 09 Jun 2026Recipient: Barchester Healthcare Ltd
- 09 Jun 2026Recipient: Barchester Healthcare Ltd
- 15 Apr 2026Recipient: Barchester Healthcare Ltd
Accreditations
There are no accreditations posted yet for Barchester Austen House Care Home.
Meet the Team (19)

Hello, I am Katherine Mahoney. I am the General Manager at Austen House. Welcome to our Carehome profile!
I have worked in Health and social care for 25 years, and was a registered manager in various care settings for 15 years. Most recently, I have been registered manager of a premium care home for the last 4 years.
I am very passionate about delivering outstanding care to our residents, empowering them to make choices and live their lives to the fullest. I believe resident wellbeing is paramount and should be at the centre of everything we do, and I enjoy making a meaningful impact on their lives.
I am very excited to be part of the team at Austen House, and look forward to continuing to make a positive impact, ensuring every resident’s journey with us is filled with dignity, respect and high quality care.

Hello, my name is Khizra, and I am proud to be the Clinical Deputy Manager here at Austen House Care Home. I joined the team in 2024 as a Registered Nurse and, through dedication and commitment to providing the very best care, progressed to Senior Registered Nurse before stepping into my current role.
I began my career as a Military Nurse in Pakistan, where I served for two years before moving to the United Kingdom to continue my nursing journey. My passion has always been to ensure the highest standards of care, and I strongly believe in a person-centred approach that values the dignity, individuality, and well-being of every resident.
For me, making a positive difference in people’s lives is at the heart of everything I do, and I am dedicated to supporting both residents and colleagues here at Austen House.

I'm Lind, and I have been a part of the team since 2015. I am very passionate about my role at Austen House and love spending time with the residents and getting to know their relatives. During my time at Austen House, I have developed my skills and completed the Level 2 Accounting course.
I am always around to help and happy to assist wherever possible.

Ainsworth started working in the hospitality industry in 2004 as a second chef at a different care home. He gained further experience as a Chef De Partie, preparing various English, Asian and French authentic dishes, before being promoted to Head Chef.

Hello, I’m Gihan and I am the Head of Housekeeping.
I have been working for Barchester since 2023 and am proud to lead my team of housekeepers and laundry assistants in ensuring the home is clean and looking beautiful.I really enjoy working at Austen House alongside our residents and my team.”

Hello, my name is Sonyia and I am a young, dedicated, committed nurse, willing to explore and develop my knowledge and skills.
I enjoy working with a variety of people and enjoy a challenge, using my initiative to solve a problem. It is important to me to ensure that within the care home, my residents are comfortable and satisfied with their surroundings and care.

Joesphine has been employed by Barchester Austen House since/02/2023 and ever since she has been a very valued member of staff, she is reliable and flexible and her committed to her role as she helps other staff members to deliver possible person-centred care to our residents.

Hello, my name is Prathistha and I have joined the nursing team at Austen House, I moved from the Nepal to qualify as a nurse and really enjoying getting to know and caring for our residents

Karen has worked with us for over 20 years! She is a Laundry Assistant within Austen House.

Hello! Meet some of our hostesses who are very passionate about the art of hosting and creating unforgettable experiences at Austen House.

I joined the team at Austen House in 2008 and passionate about fulfilling residents lives by getting to know each individual on a personal level and supporting them to continue enjoying their hobbies, I hold this very close to my heart

Jo is our home hairdresser at Austen House, appointments with her are available two days a week and she is very flexible over what time residents would like, we all love a pamper and she also visits residents in their rooms if they prefer!

Sent from my iPhone

Hi, I am Abdullah Mohsin. I joined Barchester Healthcare in October 2025 and work as an Administrative Assistant at Austen House, where I support the day-to-day administration of the home and help ensure everything runs smoothly for residents, families, and staff.
I enjoy being part of a supportive team and contributing to a welcoming and well-organised environment for everyone at the home.

My name is Loredana, a registered nurse, originating from Romania, and I joined Barchester in September 2024.
I have been very happy working at Austen House as a senior nurse since March 2025.
My responsibilities include leading nursing teams, ensuring high-quality, evidence-based patient care, and mentoring junior staff.
I am recommending Austen House as a beautiful home, with lovely residents and trained and kind staff looking after them.

My name is Nisha, and I am a passionate and hardworking nurse who is committed to continuously developing my knowledge and clinical skills. I take pride in providing high-quality care and always strive to improve my professional practice.
Providing compassionate care is very important to me. I always aim to ensure that residents feel safe, respected, and comfortable, and that they are happy with both their care and their living environment within the care home.

My name is Janet, and I joined Austen House in 2023 as a Healthcare Assistant. I am passionate about providing compassionate and supportive care to residents. With a caring nature and strong teamwork skills, I enjoy contributing to high-quality care and supporting the well-being of the people I look after.

My name is Clara, and I joined Austen House in 2021 as a Housekeeping Assistant. I take pride in helping to keep the home clean, comfortable, and welcoming for residents, visitors, and staff.
I understand how important a clean and well-organised environment is for the health, comfort, and well-being of residents. I am happy to support residents and colleagues whenever needed, and I enjoy contributing to a positive and caring atmosphere at Austen House.

I'm Assan Ibrahim. I'm from West Africa, Sierra Leone, a small but beautiful country. I'm a budding Lawyer by profession, having just finished my Law degree at the University of Makeni before moving to the UK. Over the years, I have worked, and I have earned my experience by communicating, caring and interacting with individuals with whom I found pleasure. Working with Barchester is my first job in the UK, and the staff at Austen House are top-notch. From the Manager right down to the least, they're all amazing to work with. Working here has given me more exposure, and there is more to life in all areas... I love Barchester, and I'm pleased to be working in Austen House Care Home.
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