Being impressed starts with the moment you arrive in the gardensClive B(Son-in-law of Resident/Service User)
Lovely people each and every single one of themAnnie Joan W(Resident / Service User)
We feel all staff are working together as a team. Staff communicate well with family.K H(Daughter of Resident/Service User)
Being impressed starts with the moment you arrive in the gardensClive B(Son-in-law of Resident/Service User)
Lovely people each and every single one of themAnnie Joan W(Resident / Service User)
We feel all staff are working together as a team. Staff communicate well with family.K H(Daughter of Resident/Service User)
Austen House is a purpose-built Nursing Home in Reading, set in a semi-rural location and within easy reach of Wokingham and London. The staff at Austen House are dedicated to meeting all residents’ needs.
Austen House boasts an established, well run Nursing Floor with dedicated, experienced nurses 24 hours a day.
Austen House’s specialised Memory Lane Community (for people living with dementia) was refurbished in Summer 24. The team have also been...
Austen House is a purpose-built Nursing Home in Reading, set in a semi-rural location and within easy reach of Wokingham and London. The staff at Austen House are dedicated to meeting all residents’ needs.
Austen House boasts an established, well run Nursing Floor with dedicated, experienced nurses 24 hours a day.
Austen House’s specialised Memory Lane Community (for people living with dementia) was refurbished in Summer 24. The team have also been awarded certificates by the Alzheimer's Society for passing a course that helped with enhancing their understanding of dementia. It involves improved insight into dementia and Alzheimer’s disease, and learning that feelings matter most.
Austen House welcomes enquiries from anyone and is pleased to show everyone – whether they're looking for advice or support – around if they would like to drop in to investigate for themselves.
Please get in touch and they would be thrilled to assist you with your enquiry.
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
The price(s) shown are provided by the care home. Contact Barchester Austen House Care Home for full pricing details and T&Cs.
Contact Barchester Austen House Care Home to confirm what's included and get a personalised quote:
Barchester Austen House Care Home has a Review Score of 9.7 (9.669) out of 10, based on 32 reviews in the last 2 years.
Over all time Barchester Austen House Care Home has 135 reviews.
Mum has been living in Austen House for nearly 18 months now and during that time she has been really well cared for. Every member of staff is kind and caring to Mum, and they are all very friendly, welcoming and open to me, as her daughter. The nursing staff are on the ball so that any health...
Mum has been living in Austen House for nearly 18 months now and during that time she has been really well cared for. Every member of staff is kind and caring to Mum, and they are all very friendly, welcoming and open to me, as her daughter. The nursing staff are on the ball so that any health issues are dealt with before it becomes a problem. The activities staff do a great job in providing stimulating activities to engage the residents so I know Mum is not left alone. I have found the manager very approachable when I have had any questions and she has been really helpful recently on a couple of matters. All in all, I know Mum is in the best possible place at Austen House.
Thank you for taking the time to give us an excellent review. We, at Austen House, are so glad to hear that you are happy with all care provided to Mum. I will pass on your compliments to all my team.
Ever since my dad has been in Austen House Care Home, he has previously been relatively independent and even able to make positive contributions to the activities and life of the home. Sadly towards the end of December 2022, he was taken very ill and subsequently needed everything to be done for...
Ever since my dad has been in Austen House Care Home, he has previously been relatively independent and even able to make positive contributions to the activities and life of the home. Sadly towards the end of December 2022, he was taken very ill and subsequently needed everything to be done for him. The staff have been amazing! Great communication with us (his relatives) and doing all that can be done to meet his needs, treating him with love, dignity and respect.
We at Austen House appreciate your kind words and for taking the time to write a review. Thank you for remaining a loyal family to our Home. Start with the simplest gratitude, thank you so much! We're grateful to have you as our client.
There is a good atmosphere in the home and the staff are very welcoming, helpful and cooperative to the needs of my wife. Any issues that arise are dealt with and fully discussed. Over a five-year period, I have not had any reason to complain and have been satisfied with the care and attention my...
There is a good atmosphere in the home and the staff are very welcoming, helpful and cooperative to the needs of my wife. Any issues that arise are dealt with and fully discussed. Over a five-year period, I have not had any reason to complain and have been satisfied with the care and attention my wife has received.
Thank you very much for your lovely comments. It is really appreciated that our hard work is recognised. Your positive reviews about our home just made our day. We always look forward to having you visit our home.
Every member of staff is so helpful and cheerful all the time to my darling wife.
Every member of staff is so helpful and cheerful all the time to my darling wife.
Thank you so much for your very kind words about Austen House. It means a lot to us. We send you our sincerest condolences on the loss of your beloved wife. We will remember her with great affection.
My mum was well cared for and looked after by the staff who treated her with respect. All members of staff are very friendly and the home is kept clean and well maintained. We have been very happy with the service received during my Mum's stay until her passing last month. The medical attention she...
My mum was well cared for and looked after by the staff who treated her with respect. All members of staff are very friendly and the home is kept clean and well maintained. We have been very happy with the service received during my Mum's stay until her passing last month. The medical attention she received was excellent and the team were very comforting and supportive to the family. We are very grateful to everyone so thank you.
Thank you so much for taking the time to write a review for us. Seva and her team here at Austen House are very grateful for this. You are always welcome here at Austen House
Our family were very happy with the care and consideration that was given to our mother throughout the lockdown and as her health deteriorated. She always enjoyed the activities on offer, especially the animal visits, the visits from local school children and singing. In the last weeks of her life,...
Our family were very happy with the care and consideration that was given to our mother throughout the lockdown and as her health deteriorated. She always enjoyed the activities on offer, especially the animal visits, the visits from local school children and singing. In the last weeks of her life, we were all comforted by the welcome and understanding we received from the care staff. Many, many thanks.
On behalf of our General Manager and our whole team here at Austen, we would like to thank you for taking the time to write this lovely review of Austen House Care Home.
My friend is happy and well cared for at Austen House. The staff are very caring, helpful and friendly.
My friend is happy and well cared for at Austen House. The staff are very caring, helpful and friendly.
I have found all the staff very approachable and helpful with a friendly and positive manner. The restaurant and lounge areas are spacious and luxurious and easy for my mother to get to. The activities staff are wonderful and encourage the residents to attend and are respectful if they chose not...
I have found all the staff very approachable and helpful with a friendly and positive manner. The restaurant and lounge areas are spacious and luxurious and easy for my mother to get to. The activities staff are wonderful and encourage the residents to attend and are respectful if they chose not to. The residents are given a weekly agenda of the activities and can choose at any time which activities they would like to attend. Austen House meets all my mother's needs and I am confident she is well cared for.
Following an extremely warm welcome from the manager and one member of staff, I would like to extend my thanks for the well constructed and informative visit to Barchester Austen House Care Home yesterday. All of my queries and concerns regarding my Mum's future care were answered. Thank you.
Following an extremely warm welcome from the manager and one member of staff, I would like to extend my thanks for the well constructed and informative visit to Barchester Austen House Care Home yesterday. All of my queries and concerns regarding my Mum's future care were answered. Thank you.
All the staff do all they can to make mum comfortable.
All the staff do all they can to make mum comfortable.
Thank you for an amazing review, we're pleased to hear that you're happy with the care you receive at Austen House.
Extremely helpful and caring staff. Excellent food and care.
Extremely helpful and caring staff. Excellent food and care.
Thank you for your review. We are pleased you are happy with the care and food at Austen House.
Austen House is a special place full of special, talented people. The staff are wonderful.
Austen House is a special place full of special, talented people. The staff are wonderful.
Thank you for your feedback. We are pleased we have and continue to be of great service to you and your wife.
The best.
The best.
Thank you P G for your amazing review, it was a pleasure to see you during our Meet the Manager Event - you're always welcome to Austen House.
Following a change in personal circumstances, it became necessary for my mother to move to Austen House, She was very concerned and did not expect to be happy here. Against all expectations, my Mum settled in within just a couple of days and now eight months later is having the most wonderful time....
Following a change in personal circumstances, it became necessary for my mother to move to Austen House, She was very concerned and did not expect to be happy here. Against all expectations, my Mum settled in within just a couple of days and now eight months later is having the most wonderful time. In fact, we have both said we wished we'd done this years ago! From the management to the carers, the entertainment and the kitchen, the staff are incredible. Absolute 5 stars from us.
Thank you Sue! It's an absolute pleasure to have Mum here with us, we look forward to seeing you again soon.
Always friendly and quick to help.
Always friendly and quick to help.
Thank you for a fantastic review, we're proud of the quality of care we provide at Austen House.
Austen House Care Home equals excellent care of residents and hospitality to families. So good I have encouraged my friends with elderly relatives to check out Austen House. From friendly welcome in reception, all the home staff are approachable and helpful, professional and friendly... excellent...
Austen House Care Home equals excellent care of residents and hospitality to families. So good I have encouraged my friends with elderly relatives to check out Austen House. From friendly welcome in reception, all the home staff are approachable and helpful, professional and friendly... excellent meals. My dad is receiving the right level of care to suit his needs. He is loved, supported and encouraged to participate in all activities. Thanks for the excellent caring service.
We're very thankful for your recommendation and positive feedback - we strive to achieve Outstanding at Austen House.
This is my first visit to see my brother and it was a joy meeting the staff who were only too pleased to speak to me about my brother. This is somewhere I would go if I have to live in a home. I am very grateful for the care he is receiving. Thank you.
This is my first visit to see my brother and it was a joy meeting the staff who were only too pleased to speak to me about my brother. This is somewhere I would go if I have to live in a home. I am very grateful for the care he is receiving. Thank you.
It was a pleasure to meet you. We are so thankful for your kind words and high star review, we look forward to seeing you again soon!
Staff very cheerful and helpful.
Staff very cheerful and helpful.
Thank you for your review, we strive to achieve Outstanding at Austen House.
I am extremely happy with the care my mum receives. It's heartbreaking watching her suffer from dementia but knowing she getting the care and support she deserves and needs helps.
I am extremely happy with the care my mum receives. It's heartbreaking watching her suffer from dementia but knowing she getting the care and support she deserves and needs helps.
Thank you for your comments, I am so pleased to hear such positive feedback.
They are very good and they look after him. He is very happy at Austen House.
They are very good and they look after him. He is very happy at Austen House.
Thank you taking the time to review Austen House. We love to hear when our relatives are pleased with the home.
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Please contact us for latest vacancies.
You brought smiles and so much happiness to all our residents as they got to see and hold your beautiful birds. It was a delight meeting the Tawny owls, Barn...
Today we enjoyed making our own pizzas with a variety of yummy toppings, pepperoni, salami mushrooms and much more. We all worked together to make some extras so we could...
We had a wonderful afternoon taking our lovely residents to the pub for a change of scenery and great chit-chat. Everyone enjoyed some delicious cake and their favourite choice of...
There are no accreditations posted yet for Barchester Austen House Care Home.
Hello, I am Katherine Mahoney. I am the General Manager at Austen House. Welcome to our Carehome profile!
I have worked in Health and social care...
Hello, I am Katherine Mahoney. I am the General Manager at Austen House. Welcome to our Carehome profile!
I have worked in Health and social care for 25 years, and was a registered manager in various care settings for 15 years. Most recently, I have been registered manager of a premium care home for the last 4 years.
I am very passionate about delivering outstanding care to our residents, empowering them to make choices and live their lives to the fullest. I believe resident wellbeing is paramount and should be at the centre of everything we do, and I enjoy making a meaningful impact on their lives.
I am very excited to be part of the team at Austen House, and look forward to continuing to make a positive impact, ensuring every resident’s journey with us is filled with dignity, respect and high quality care.
Hello, my name is Khizra, and I am proud to be the Clinical Deputy Manager here at Austen House Care Home. I joined the team in 2024 as a Registered...
Hello, my name is Khizra, and I am proud to be the Clinical Deputy Manager here at Austen House Care Home. I joined the team in 2024 as a Registered Nurse and, through dedication and commitment to providing the very best care, progressed to Senior Registered Nurse before stepping into my current role.
I began my career as a Military Nurse in Pakistan, where I served for two years before moving to the United Kingdom to continue my nursing journey. My passion has always been to ensure the highest standards of care, and I strongly believe in a person-centred approach that values the dignity, individuality, and well-being of every resident.
For me, making a positive difference in people’s lives is at the heart of everything I do, and I am dedicated to supporting both residents and colleagues here at Austen House.
I'm Lind, and I have been a part of the team since 2015. I am very passionate about my role at Austen House and love spending time with the residents...
I'm Lind, and I have been a part of the team since 2015. I am very passionate about my role at Austen House and love spending time with the residents and getting to know their relatives. During my time at Austen House, I have developed my skills and completed the Level 2 Accounting course.
I am always around to help and happy to assist wherever possible.
Ainsworth started working in the hospitality industry in 2004 as a second chef at a different care home. He gained further experience as a Chef De...
Ainsworth started working in the hospitality industry in 2004 as a second chef at a different care home. He gained further experience as a Chef De Partie, preparing various English, Asian and French authentic dishes, before being promoted to Head Chef.
Hello, my name is Sonyia and I am a young, dedicated, committed nurse, willing to explore and develop my knowledge and skills.
I enjoy working with...
Hello, my name is Sonyia and I am a young, dedicated, committed nurse, willing to explore and develop my knowledge and skills.
I enjoy working with a variety of people and enjoy a challenge, using my initiative to solve a problem. It is important to me to ensure that within the care home, my residents are comfortable and satisfied with their surroundings and care.
Joesphine has been employed by Barchester Austen House since/02/2023 and ever since she has been a very valued member of staff, she is reliable and...
Joesphine has been employed by Barchester Austen House since/02/2023 and ever since she has been a very valued member of staff, she is reliable and flexible and her committed to her role as she helps other staff members to deliver possible person-centred care to our residents.
Hello, my name is Prathistha and I have joined the nursing team at Austen House, I moved from the Nepal to qualify as a nurse and really enjoying getting to know and caring for our residents
Karen has worked with us for over 20 years! She is a Laundry Assistant at Austen House.
Hello! Meet some of our hostesses who are very passionate about the art of hosting and creating unforgettable experiences at Austen House.
I joined the team at Austen House in 2008 and passionate about fulfilling residents lives by getting to know each individual on a personal level and supporting them to continue enjoying their hobbies, I hold this very close to my heart
Jo is our home hairdresser at Austen House, appointments with her are available two days a week and she is very flexible over what time residents would like, we all love a pamper and she also visits residents in their rooms if they prefer!
Hiya, I’m Charlie Stevens, the new activities lead. I’m always there for our residents, offering support, a listening ear, and personalised...
Hiya, I’m Charlie Stevens, the new activities lead. I’m always there for our residents, offering support, a listening ear, and personalised encouragement whenever needed. I have a creative spirit and thrive on designing engaging activities and games that connect our residents, making meaningful bonds and community in fun, inclusive ways. I personalise activities for everyone—including one-to-one sessions—whether organising reminiscence sessions or spontaneous creative workshops and trips tailored to everyone’s interests, constantly planning exciting things to inspire joy and well-being.Sent from my iPhone
Hi, I am Abdullah Mohsin. I joined Barchester Healthcare in October 2025 and work as an Administrative Assistant at Austen House, where I support the...
Hi, I am Abdullah Mohsin. I joined Barchester Healthcare in October 2025 and work as an Administrative Assistant at Austen House, where I support the day-to-day administration of the home and help ensure everything runs smoothly for residents, families, and staff.
I enjoy being part of a supportive team and contributing to a welcoming and well-organised environment for everyone at the home.
My name is Loredana, a registered nurse, originating from Romania, and I joined Barchester in September 2024.
I have been very happy working at...
My name is Loredana, a registered nurse, originating from Romania, and I joined Barchester in September 2024.
I have been very happy working at Austen House as a senior nurse since March 2025.
My responsibilities include leading nursing teams, ensuring high-quality, evidence-based patient care, and mentoring junior staff.
I am recommending Austen House as a beautiful home, with lovely residents and trained and kind staff looking after them.
My name is Nisha, and I am a passionate and hardworking nurse who is committed to continuously developing my knowledge and clinical skills. I take...
My name is Nisha, and I am a passionate and hardworking nurse who is committed to continuously developing my knowledge and clinical skills. I take pride in providing high-quality care and always strive to improve my professional practice.
Providing compassionate care is very important to me. I always aim to ensure that residents feel safe, respected, and comfortable, and that they are happy with both their care and their living environment within the care home.
My name is Janet, and I joined Austen House in 2023 as a Healthcare Assistant. I am passionate about providing compassionate and supportive care to...
My name is Janet, and I joined Austen House in 2023 as a Healthcare Assistant. I am passionate about providing compassionate and supportive care to residents. With a caring nature and strong teamwork skills, I enjoy contributing to high-quality care and supporting the well-being of the people I look after.
My name is Clara, and I joined Austen House in 2021 as a Housekeeping Assistant. I take pride in helping to keep the home clean, comfortable, and...
My name is Clara, and I joined Austen House in 2021 as a Housekeeping Assistant. I take pride in helping to keep the home clean, comfortable, and welcoming for residents, visitors, and staff.
I understand how important a clean and well-organised environment is for the health, comfort, and well-being of residents. I am happy to support residents and colleagues whenever needed, and I enjoy contributing to a positive and caring atmosphere at Austen House.
I'm Assan Ibrahim. I'm from West Africa, Sierra Leone, a small but beautiful country. I'm a budding Lawyer by profession, having just finished my Law...
I'm Assan Ibrahim. I'm from West Africa, Sierra Leone, a small but beautiful country. I'm a budding Lawyer by profession, having just finished my Law degree at the University of Makeni before moving to the UK. Over the years, I have worked, and I have earned my experience by communicating, caring and interacting with individuals with whom I found pleasure. Working with Barchester is my first job in the UK, and the staff at Austen House are top-notch. From the Manager right down to the least, they're all amazing to work with. Working here has given me more exposure, and there is more to life in all areas... I love Barchester, and I'm pleased to be working in Austen House Care Home.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Austen House Care Home to verify any information. View our terms and conditions. Barchester Austen House Care Home has an Enhanced Service -what an Enhanced Service includes.