Being impressed starts with the moment you arrive in the gardensClive B(Son-in-law of Resident/Service User)
Lovely people each and every single one of themAnnie Joan W(Resident / Service User)
We feel all staff are working together as a team. Staff communicate well with family.K H(Daughter of Resident/Service User)
Being impressed starts with the moment you arrive in the gardensClive B(Son-in-law of Resident/Service User)
Lovely people each and every single one of themAnnie Joan W(Resident / Service User)
We feel all staff are working together as a team. Staff communicate well with family.K H(Daughter of Resident/Service User)
Austen House is a purpose-built Nursing Home in Reading, set in a semi-rural location and within easy reach of Wokingham and London. The staff at Austen House are dedicated to meeting all residents’ needs.
Austen House boasts an established, well run Nursing Floor with dedicated, experienced nurses 24 hours a day.
Austen House’s specialised Memory Lane Community (for people living with dementia) was refurbished in Summer 24. The team have also been...
Austen House is a purpose-built Nursing Home in Reading, set in a semi-rural location and within easy reach of Wokingham and London. The staff at Austen House are dedicated to meeting all residents’ needs.
Austen House boasts an established, well run Nursing Floor with dedicated, experienced nurses 24 hours a day.
Austen House’s specialised Memory Lane Community (for people living with dementia) was refurbished in Summer 24. The team have also been awarded certificates by the Alzheimer's Society for passing a course that helped with enhancing their understanding of dementia. It involves improved insight into dementia and Alzheimer’s disease, and learning that feelings matter most.
Austen House welcomes enquiries from anyone and is pleased to show everyone – whether they're looking for advice or support – around if they would like to drop in to investigate for themselves.
Please get in touch and they would be thrilled to assist you with your enquiry.
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
The price(s) shown are provided by the care home. Contact Barchester Austen House Care Home for full pricing details and T&Cs.
Contact Barchester Austen House Care Home to confirm what's included and get a personalised quote:
Barchester Austen House Care Home has a Review Score of 9.7 (9.669) out of 10, based on 32 reviews in the last 2 years.
Over all time Barchester Austen House Care Home has 135 reviews.
I am feeling comfortable and safe.
I am feeling comfortable and safe.
Thank you for an amazing review, we're pleased to hear that you're happy with the care you receive at Austen House.
I am happy with everything. Friendly staff, tasty food, clean place, relaxing and safe.
I am happy with everything. Friendly staff, tasty food, clean place, relaxing and safe.
Thank you so much, Jane, we're very pleased to hear that you highly rate Austen House.
Friendly environment. Tasty food. Good care.
Friendly environment. Tasty food. Good care.
Thank you for such an amazing review Ronald, we strive to achieve outstanding within our home. We're pleased to see that you are happy at Austen House.
Since my wife first came to Barchester Austen House I have noticed an improvement in her and I put this down to the first-class care and attention of all the various carers looking after her. All the staff that I have met have treated her with care and courtesy and have been helpful to me also.
Since my wife first came to Barchester Austen House I have noticed an improvement in her and I put this down to the first-class care and attention of all the various carers looking after her. All the staff that I have met have treated her with care and courtesy and have been helpful to me also.
Thank you so much for your kind words, we're pleased to hear that we have made a positive impact on your wife's wellbeing. We look forward to seeing you every week!
People are kind and friendly. Nice building, rooms, lounge and great choice of food especially for lunch. Room refreshments morning and afternoon. Wide range of activities (just started after lockdown). Skype and phone and visiting options.
People are kind and friendly. Nice building, rooms, lounge and great choice of food especially for lunch. Room refreshments morning and afternoon. Wide range of activities (just started after lockdown). Skype and phone and visiting options.
Thank you for your feedback, we strive to achieve outstanding at Austen House.
Really caring, very kind and supportive.
Really caring, very kind and supportive.
Thank you for such a high star review; we really strive to achieve outstanding at Austen House.
Nice staff.
Nice staff.
We're very grateful for such a high star review; we really strive to achieve outstanding at Austen House.
Everything excellent.
Everything excellent.
We're very pleased to hear that you are very satisfied with your care; Austen House aims to achieve outstanding.
Generally the standard of service, courtesy, cleanliness and food has been good. Any drawbacks are due to language difficulty in everyday communication and exchanges.
Generally the standard of service, courtesy, cleanliness and food has been good. Any drawbacks are due to language difficulty in everyday communication and exchanges.
Thank you for your recent review. We pride ourselves on the service and I will pass feedback on to the relevant teams too. Thank you again and a happy new year to you.
My Mother has been living in Austen House for five months now; we have been very pleased and impressed by the professionalism and care shown over the initial moving in period, now she has settled we have seen how the support continues to grow. All the staff show relentless care and love to my...
My Mother has been living in Austen House for five months now; we have been very pleased and impressed by the professionalism and care shown over the initial moving in period, now she has settled we have seen how the support continues to grow. All the staff show relentless care and love to my Mother and have helped the family keep a very close link to her over these testing times, it seems nothing is too much effort.
Thank you Steve, we really appreciate the time taken to write such a lovely review. We strive to provide outstanding care at our home.
From the moment he was there he looked so comfortable and in a way happier. The room was clean tidy and spacious. I loved the way that every single staff member knew who my Dad was when his name was mentioned. It...
Thank you all.
Thank you for taking the time to write this review, this really means a lot to us to hear such kind words.
I write on behalf of my husband who was admitted from the hospital on August 10th, 2020. After he was settled I spoke with the manager on the phone and she was kind, empathetic, and reassuring about her patient. I was only able to 'visit' from the garden but could see he looked comfortably...
I write on behalf of my husband who was admitted from the hospital on August 10th, 2020. After he was settled I spoke with the manager on the phone and she was kind, empathetic, and reassuring about her patient. I was only able to 'visit' from the garden but could see he looked comfortably ensconced in his room that looked clean and bright. The staff were very helpful. I have filled out the introductory booklet as required and found the information required sensitive, searching, and relevant. I am unable to assess some areas below as COVID-19 is restrictive.
Thank you for taking the time to write such a lovely review. We're glad to hear that your husband has settled well within Austen House.
The staff are very pleasant, helpful and hard working. The premises is clean and tidy and I feel comfortable knowing my grandmother is in good hands!
The staff are very pleasant, helpful and hard working. The premises is clean and tidy and I feel comfortable knowing my grandmother is in good hands!
Thank you for your kind words, we strive to provide outstanding care at our home.
My partner has terminal lung cancer and was transferred from the hospital to Austen House on 9/11/19 to receive end-of-life care. He died on 14/12/19. The care he received was exemplary. From the manager down, all the staff were friendly, caring and professional, and as kind, to me, as they were to...
My partner has terminal lung cancer and was transferred from the hospital to Austen House on 9/11/19 to receive end-of-life care. He died on 14/12/19. The care he received was exemplary. From the manager down, all the staff were friendly, caring and professional, and as kind, to me, as they were to him. The home was clean and bright, and well-run and lively, with plenty of activities going on. The fact that my partner felt comfortable and cared for in the home, made a traumatic time more bearable.
Thank you for such a fantastic review, we certainly strive to provide outstanding care at our home.
There was a daily menu available...
Whilst on the face of it, the fees seemed expensive, his standard of living was high compared with other care homes that I had visited who were only slightly less expensive.
Thank you so much for the positive feedback. We are honoured you chose Austen House for your father, and I am glad we were able to meet your expectations.
The services of the carers/nurses are first class but there are not enough staff to give proper service mainly at night. If all rooms are in use then the additional income generated should more than cover extra staff. If one is paying for full nursing care, then it should be provided.
The services of the carers/nurses are first class but there are not enough staff to give proper service mainly at night. If all rooms are in use then the additional income generated should more than cover extra staff. If one is paying for full nursing care, then it should be provided.
Thank you for your review, I'm sorry to hear that you have not had enough attention during the night time. I have spoken to the night unit managers and your care plan has been updated, whereby hourly observations by the carers will continue to be carried out. The nurse will also be sure to check on you at least 4 times throughout the night. We're glad to hear you think highly of our staff.
Staff is most helpful and food good. Lovely gardens, etc. and nice walks.
Staff is most helpful and food good. Lovely gardens, etc. and nice walks.
We really appreciate such a fantastic review throughout your respite with us, and very pleased to hear you enjoyed your stay.
I enjoy it here.
I enjoy it here.
Thank you for such a great review - we're so glad to hear that you are enjoying your time with us.
This has been a difficult time for everyone, my mother moved in just before lockdown. All staff have been kind and have kept us up to date with changes. Mum has continued to do activities and seems to be very happy. Skype has been wonderful for us to keep in contact. She seems to have made lots of...
This has been a difficult time for everyone, my mother moved in just before lockdown. All staff have been kind and have kept us up to date with changes. Mum has continued to do activities and seems to be very happy. Skype has been wonderful for us to keep in contact. She seems to have made lots of new friends. My experience of visiting prior to lockdown was good, the meals are excellent.
Thank you for your feedback. We're so pleased that your Mother continues to be happy throughout this difficult time and are glad that we are able to help via connecting you with Skype. We look forward to seeing you soon.
My sister moved to Austen House in May 2017, she had an acquired brain injury after an aneurysm and after a spell in rehab, and lacking any specialist care home we chose Austen House, as it was in the area she wished to remain. First impressions were it was a clean and pleasant environment with...
Her room was always nice and clean and she always looked well cared for.
Thank you for your review, we really appreciate this. We're pleased to hear that we have been able to aid your sister throughout her stay with us and are glad that she continues to be happy and improving.
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Please contact us for latest vacancies.
You brought smiles and so much happiness to all our residents as they got to see and hold your beautiful birds. It was a delight meeting the Tawny owls, Barn...
Today we enjoyed making our own pizzas with a variety of yummy toppings, pepperoni, salami mushrooms and much more. We all worked together to make some extras so we could...
We had a wonderful afternoon taking our lovely residents to the pub for a change of scenery and great chit-chat. Everyone enjoyed some delicious cake and their favourite choice of...
There are no accreditations posted yet for Barchester Austen House Care Home.
Hello, I am Katherine Mahoney. I am the General Manager at Austen House. Welcome to our Carehome profile!
I have worked in Health and social care...
Hello, I am Katherine Mahoney. I am the General Manager at Austen House. Welcome to our Carehome profile!
I have worked in Health and social care for 25 years, and was a registered manager in various care settings for 15 years. Most recently, I have been registered manager of a premium care home for the last 4 years.
I am very passionate about delivering outstanding care to our residents, empowering them to make choices and live their lives to the fullest. I believe resident wellbeing is paramount and should be at the centre of everything we do, and I enjoy making a meaningful impact on their lives.
I am very excited to be part of the team at Austen House, and look forward to continuing to make a positive impact, ensuring every resident’s journey with us is filled with dignity, respect and high quality care.
Hello, my name is Khizra, and I am proud to be the Clinical Deputy Manager here at Austen House Care Home. I joined the team in 2024 as a Registered...
Hello, my name is Khizra, and I am proud to be the Clinical Deputy Manager here at Austen House Care Home. I joined the team in 2024 as a Registered Nurse and, through dedication and commitment to providing the very best care, progressed to Senior Registered Nurse before stepping into my current role.
I began my career as a Military Nurse in Pakistan, where I served for two years before moving to the United Kingdom to continue my nursing journey. My passion has always been to ensure the highest standards of care, and I strongly believe in a person-centred approach that values the dignity, individuality, and well-being of every resident.
For me, making a positive difference in people’s lives is at the heart of everything I do, and I am dedicated to supporting both residents and colleagues here at Austen House.
I'm Lind, and I have been a part of the team since 2015. I am very passionate about my role at Austen House and love spending time with the residents...
I'm Lind, and I have been a part of the team since 2015. I am very passionate about my role at Austen House and love spending time with the residents and getting to know their relatives. During my time at Austen House, I have developed my skills and completed the Level 2 Accounting course.
I am always around to help and happy to assist wherever possible.
Ainsworth started working in the hospitality industry in 2004 as a second chef at a different care home. He gained further experience as a Chef De...
Ainsworth started working in the hospitality industry in 2004 as a second chef at a different care home. He gained further experience as a Chef De Partie, preparing various English, Asian and French authentic dishes, before being promoted to Head Chef.
Hello, my name is Sonyia and I am a young, dedicated, committed nurse, willing to explore and develop my knowledge and skills.
I enjoy working with...
Hello, my name is Sonyia and I am a young, dedicated, committed nurse, willing to explore and develop my knowledge and skills.
I enjoy working with a variety of people and enjoy a challenge, using my initiative to solve a problem. It is important to me to ensure that within the care home, my residents are comfortable and satisfied with their surroundings and care.
Joesphine has been employed by Barchester Austen House since/02/2023 and ever since she has been a very valued member of staff, she is reliable and...
Joesphine has been employed by Barchester Austen House since/02/2023 and ever since she has been a very valued member of staff, she is reliable and flexible and her committed to her role as she helps other staff members to deliver possible person-centred care to our residents.
Hello, my name is Prathistha and I have joined the nursing team at Austen House, I moved from the Nepal to qualify as a nurse and really enjoying getting to know and caring for our residents
Karen has worked with us for over 20 years! She is a Laundry Assistant at Austen House.
Hello! Meet some of our hostesses who are very passionate about the art of hosting and creating unforgettable experiences at Austen House.
I joined the team at Austen House in 2008 and passionate about fulfilling residents lives by getting to know each individual on a personal level and supporting them to continue enjoying their hobbies, I hold this very close to my heart
Jo is our home hairdresser at Austen House, appointments with her are available two days a week and she is very flexible over what time residents would like, we all love a pamper and she also visits residents in their rooms if they prefer!
Hiya, I’m Charlie Stevens, the new activities lead. I’m always there for our residents, offering support, a listening ear, and personalised...
Hiya, I’m Charlie Stevens, the new activities lead. I’m always there for our residents, offering support, a listening ear, and personalised encouragement whenever needed. I have a creative spirit and thrive on designing engaging activities and games that connect our residents, making meaningful bonds and community in fun, inclusive ways. I personalise activities for everyone—including one-to-one sessions—whether organising reminiscence sessions or spontaneous creative workshops and trips tailored to everyone’s interests, constantly planning exciting things to inspire joy and well-being.Sent from my iPhone
Hi, I am Abdullah Mohsin. I joined Barchester Healthcare in October 2025 and work as an Administrative Assistant at Austen House, where I support the...
Hi, I am Abdullah Mohsin. I joined Barchester Healthcare in October 2025 and work as an Administrative Assistant at Austen House, where I support the day-to-day administration of the home and help ensure everything runs smoothly for residents, families, and staff.
I enjoy being part of a supportive team and contributing to a welcoming and well-organised environment for everyone at the home.
My name is Loredana, a registered nurse, originating from Romania, and I joined Barchester in September 2024.
I have been very happy working at...
My name is Loredana, a registered nurse, originating from Romania, and I joined Barchester in September 2024.
I have been very happy working at Austen House as a senior nurse since March 2025.
My responsibilities include leading nursing teams, ensuring high-quality, evidence-based patient care, and mentoring junior staff.
I am recommending Austen House as a beautiful home, with lovely residents and trained and kind staff looking after them.
My name is Nisha, and I am a passionate and hardworking nurse who is committed to continuously developing my knowledge and clinical skills. I take...
My name is Nisha, and I am a passionate and hardworking nurse who is committed to continuously developing my knowledge and clinical skills. I take pride in providing high-quality care and always strive to improve my professional practice.
Providing compassionate care is very important to me. I always aim to ensure that residents feel safe, respected, and comfortable, and that they are happy with both their care and their living environment within the care home.
My name is Janet, and I joined Austen House in 2023 as a Healthcare Assistant. I am passionate about providing compassionate and supportive care to...
My name is Janet, and I joined Austen House in 2023 as a Healthcare Assistant. I am passionate about providing compassionate and supportive care to residents. With a caring nature and strong teamwork skills, I enjoy contributing to high-quality care and supporting the well-being of the people I look after.
My name is Clara, and I joined Austen House in 2021 as a Housekeeping Assistant. I take pride in helping to keep the home clean, comfortable, and...
My name is Clara, and I joined Austen House in 2021 as a Housekeeping Assistant. I take pride in helping to keep the home clean, comfortable, and welcoming for residents, visitors, and staff.
I understand how important a clean and well-organised environment is for the health, comfort, and well-being of residents. I am happy to support residents and colleagues whenever needed, and I enjoy contributing to a positive and caring atmosphere at Austen House.
I'm Assan Ibrahim. I'm from West Africa, Sierra Leone, a small but beautiful country. I'm a budding Lawyer by profession, having just finished my Law...
I'm Assan Ibrahim. I'm from West Africa, Sierra Leone, a small but beautiful country. I'm a budding Lawyer by profession, having just finished my Law degree at the University of Makeni before moving to the UK. Over the years, I have worked, and I have earned my experience by communicating, caring and interacting with individuals with whom I found pleasure. Working with Barchester is my first job in the UK, and the staff at Austen House are top-notch. From the Manager right down to the least, they're all amazing to work with. Working here has given me more exposure, and there is more to life in all areas... I love Barchester, and I'm pleased to be working in Austen House Care Home.
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