Barchester Austen House Care Home

Kilnsea Drive, Lower Earley, Reading RG6 3UJ
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9.7 124 Reviews
  • Barchester Austen House Care Home, Reading
Austen House is a purpose-built Nursing Home in Reading, set in a semi-rural location and within easy reach of Wokingham and London. The staff at Austen House are dedicated to meeting all residents’ needs.

Austen House boasts an established, well run Nursing Floor with dedicated, experienced nurses 24 hours a day.

Austen House’s specialised Memory Lane Community (for people living with dementia) was refurbished in Summer 24. The team have also been awarded certificates by the Alzheimer's Society for passing a course that helped with enhancing their understanding of dementia. It involves improved insight into dementia and Alzheimer’s disease, and learning that feelings matter most.

Austen House welcomes enquiries from anyone and is pleased to show everyone – whether they're looking for advice or support – around if they would like to drop in to investigate for themselves.

Please get in touch and they would be thrilled to assist you with your enquiry.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 79 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: £1900 – £2100
  • Self-Funded Nursing Care: £1900 – £2100
  • Self-Funded Nursing Dementia Care: £1900 – £2100
  • RESPITE Self-Funded Residential Dementia Care: £1900 – £2100
  • RESPITE Self-Funded Nursing Care: £1900 – £2100
  • RESPITE Self-Funded Nursing Dementia Care: £1900 – £2100

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

These prices are only a guideline, please contact Barchester Austen House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Katherine Mahoney (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Enquiries welcome from all agencies and individuals
  • Ages 45+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1994
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (79)
  • Couples/Companion Rooms (0)

Parking

  • Free parking on site at Austen House

Barchester Austen House Care Home Reviews (124)

9.7

Barchester Austen House Care Home has a Review Score of 9.7 (9.714) out of 10, based on 24 reviews in the last 2 years.
Over all time Barchester Austen House Care Home has 124 reviews.

Overall Experience
  • 84
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Date Published
  • 124
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Reviewer Connection to Barchester Austen House Care Home
  • 39
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  • 14
  • 5
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  • 1
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  • 1
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Total of 124, showing 61-80
Review from L Z (Wife of Resident) published on 10 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I write on behalf of my husband who was admitted from the hospital on August 10th, 2020. After he was settled I spoke with the manager on the phone and she was kind, empathetic, and reassuring about her patient. I was only able to 'visit' from the garden but could see he looked comfortably ensconced
in his room that looked clean and bright. The staff were very helpful. I have filled out the introductory booklet as required and found the information required sensitive, searching, and relevant. I am unable to assess some areas below as COVID-19 is restrictive.
Reply from Natsayi Dunira, General Manager at Barchester Austen House Care Home

Thank you for taking the time to write such a lovely review. We're glad to hear that your husband has settled well within Austen House.

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Review from A R (Grandson of Resident) published on 2 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very pleasant, helpful and hard working. The premises is clean and tidy and I feel comfortable knowing my grandmother is in good hands!
Reply from Natsayi Dunira, General Manager at Barchester Austen House Care Home

Thank you for your kind words, we strive to provide outstanding care at our home.

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Review from M D (Civil Partner of Resident) published on 5 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My partner has terminal lung cancer and was transferred from the hospital to Austen House on 9/11/19 to receive end-of-life care. He died on 14/12/19. The care he received was exemplary. From the manager down, all the staff were friendly, caring and professional, and as kind, to me, as they were to
him. The home was clean and bright, and well-run and lively, with plenty of activities going on. The fact that my partner felt comfortable and cared for in the home, made a traumatic time more bearable.
Reply from Natsayi Dunira, General Manager at Barchester Austen House Care Home

Thank you for such a fantastic review, we certainly strive to provide outstanding care at our home.

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Review from Ken B (Son of Resident) published on 25 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was very reluctant to be moved from his flat in London but very quickly accepted that Austen House was to be his new permanent residence.
He had his own room which was nicely furnished and clean and was allowed items from home to make him feel more at ease.
There was a daily menu available
and any requests for something different were catered for if possible.
The staff were friendly and accomodating to my dad's medical and personal needs and went the extra mile on numerous occasions to make him comfortable.
Whilst on the face of it, the fees seemed expensive, his standard of living was high compared with other care homes that I had visited who were only slightly less expensive.
Reply from Natsayi Dunira, General Manager at Barchester Austen House Care Home

Thank you so much for the positive feedback. We are honoured you chose Austen House for your father, and I am glad we were able to meet your expectations.

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Review from Eric B (Resident) published on 19 June 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The services of the carers/nurses are first class but there are not enough staff to give proper service mainly at night. If all rooms are in use then the additional income generated should more than cover extra staff. If one is paying for full nursing care, then it should be provided.
Reply from Natsayi Dunira, General Manager at Barchester Austen House Care Home

Thank you for your review, I'm sorry to hear that you have not had enough attention during the night time. I have spoken to the night unit managers and your care plan has been updated, whereby hourly observations by the carers will continue to be carried out. The nurse will also be sure to check on you at least 4 times throughout the night. We're glad to hear you think highly of our staff.

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Review from Patricia B (Resident) published on 19 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff is most helpful and food good. Lovely gardens, etc. and nice walks.
Reply from Natsayi Dunira, General Manager at Barchester Austen House Care Home

We really appreciate such a fantastic review throughout your respite with us, and very pleased to hear you enjoyed your stay.

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Review from J W (Resident) published on 19 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I enjoy it here.
Reply from Natsayi Dunira, General Manager at Barchester Austen House Care Home

Thank you for such a great review - we're so glad to hear that you are enjoying your time with us.

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Review from J F (Daughter of Resident) published on 18 June 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This has been a difficult time for everyone, my mother moved in just before lockdown. All staff have been kind and have kept us up to date with changes. Mum has continued to do activities and seems to be very happy. Skype has been wonderful for us to keep in contact. She seems to have made lots of new
friends. My experience of visiting prior to lockdown was good, the meals are excellent.
Reply from Natsayi Dunira, General Manager at Barchester Austen House Care Home

Thank you for your feedback. We're so pleased that your Mother continues to be happy throughout this difficult time and are glad that we are able to help via connecting you with Skype. We look forward to seeing you soon.

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Review from Alison (Sister of Resident) published on 15 June 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My sister moved to Austen House in May 2017, she had an acquired brain injury after an aneurysm and after a spell in rehab, and lacking any specialist care home we chose Austen House, as it was in the area she wished to remain. First impressions were it was a clean and pleasant environment with caring
staff. My sister settled in quite quickly and as a family we were always welcomed.
My sister's brain injury made communication quite difficult for her but over the next few years the staff became very adept at understanding her needs, better than her family, sometimes if I was visiting and she was trying to make me understand something I would have to get one of her carers and more often than not they would be able to tell me exactly what she wanted.
My sister was extremely happy at Austen House and the staff seemed to be really fond of her, spending time with her and encouraging her communication.
Her room was always nice and clean and she always looked well cared for.
Reply from Natsayi Dunira, General Manager at Barchester Austen House Care Home

Thank you for your review, we really appreciate this. We're pleased to hear that we have been able to aid your sister throughout her stay with us and are glad that she continues to be happy and improving.

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Review from J G (Daughter of Resident) published on 11 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is my third review. It is important to keep reviewing progress. Mum has been through COVID and came out the other end. During this awful time, her care has been amazing. I have been able to Skype of Facetime her (difficult as she is almost blind and deaf) and now I am talking (shouting) to her
through her window. The staff have been nothing but professional, cheerful, and caring throughout and never allowed pressure to stop them treating Mum as they always have. She is still happy, content and enjoying life. You really find out how well things are managed during a crisis - thank you, everyone.
Reply from Natsayi Dunira, General Manager at Barchester Austen House Care Home

Thank you for sharing your feedback. We strive to provide outstanding care at our home and I am so pleased to hear about your experience with us.

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Review from N D (Son of Resident) published on 26 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mother was warmly welcomed to Austen House. She was treated with respect and loving care, preserving her dignity and choices. Although her stay was short, we were impressed by the friendliness and professionalism of the staff who welcomed us, her family, at all times. The offer of food and drink, if
we were present at mealtimes, was much appreciated.
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Review from Gary I (Son of Resident) published on 11 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wonderful Mum was admitted to Austen House from hospital with a terminal condition. Under the care of Austen House. She actually improved for a while, responsive to the calm, peaceful 'umbrella' of care. Of all the family and friends that visited Mum, we all felt how dedicated and professional all
the staff were, so for that, we will be extremely grateful.
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Review from G B (Respite Resident) published on 27 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Stayed at Austen House as respite care resident following major surgery. Care and service exemplary! Staff warm, friendly and inclusive. Accommodation is comfortable, homely and more than adequate. I was included in Christmas preparations and celebrations, which was so helpful at a difficult time of
the year.
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Review from Rob J (Brother-in-law of Resident) published on 6 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
On the occasional times that I was able to visit my brother-in-law during the few months of his stay at Austen House, I was immediately impressed by the courtesy, respect and kindness of all of the staff to both visitors, relatives and the residents. I know my sister shares this view and on the basis
of this experience, we would have no hesitation in recommending Austen House for Dementia care.
Thank you to all of the staff for your great work!
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Review from R L (Brother of Resident) published on 11 December 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
When entering Austen House we immediately feel at home and have been included in all my brother's activities. He has been happy to make his home here and he loves all the staff. We find them all very caring especially this week. If a problem has occurred it has been dealt with quickly and efficiently.
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Review from N H (Daughter of Resident) published on 21 November 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are to be commended for their cheerful, positive, friendly attitude which is so essential for a care-giving role that they have to daily fulfil - a great approach to an essential service for the vulnerable.
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Review from J G (Respite Resident) published on 30 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Restaurant - Old people need help cutting up food. Staff very very slow answering the call bell. Unable to understand some staff. Food cooked nicely but could be a better selection. Promises by staff to return and see to your needs took 3 times before they came. Very clean. Entertainment was good. Staff
need extra regarding care work. Managers too much paperwork. Otherwise nice people and place.
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Review from M G (Wife of Resident) published on 29 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband's first experience of respite care, and I can't speak highly enough of the care in the home. Everyone is so friendly, good fun and above all 'caring'. My daughter and I had to go on holiday without him, very daunting, but we would have no fear of him coming here again, my praise to the manager,
she treats all as friends. My only hope that, if required again, that my husband can come to Austen House with it's 'lovely crew'.
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Review from R S (Son of Resident) published on 24 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Good staff, plenty of activities for residents. However, food choices, week to week, seem limited as if it's run on a very tight budget.
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Review from B R (Daughter of Resident) published on 23 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father was very happy at Austen House. Nurse's, care staff and activities team were excellent and very caring.
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Current Review Score: 9.7 (9.714)

Overview of Review Score

The Review Score of 9.7 (9.714) out of 10 for Barchester Austen House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.714 for Barchester Austen House Care Home is calculated as follows: ( (209 Excellents x 5) + (67 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 283 Ratings = 4.714
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Austen House Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 79 registered maximum number of service users is 15.8, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Oct 2022

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (88)

Meet the Team (13)

Katherine

Katherine Mahoney

Job Title: General Manager Joined: 2025

Hello, I am Katherine Mahoney. I am the General Manager at Austen House. Welcome to our Carehome profile!


I have worked in Health and social care for 25 years, and was a registered manager in various care settings for 15 years. Most recently, I have been registered manager of a premium care home for the last 4 years.


I am very passionate about delivering outstanding care to our residents, empowering them to make choices and live their lives to the fullest. I believe resident wellbeing is paramount and should be at the centre of everything we do, and I enjoy making a meaningful impact on their lives.


I am very excited to be part of the team at Austen House, and look forward to continuing to make a positive impact, ensuring every resident’s journey with us is filled with dignity, respect and high quality care.

Khizra

Khizra Ain

Job Title: Clinical Deputy Manager Joined: 2024

Hello, my name is Khizra, and I am proud to be the Clinical Deputy Manager here at Austen House Care Home. I joined the team in 2024 as a Registered Nurse and, through dedication and commitment to providing the very best care, progressed to Senior Registered Nurse before stepping into my current role.


I began my career as a Military Nurse in Pakistan, where I served for two years before moving to the United Kingdom to continue my nursing journey. My passion has always been to ensure the highest standards of care, and I strongly believe in a person-centred approach that values the dignity, individuality, and well-being of every resident.


For me, making a positive difference in people’s lives is at the heart of everything I do, and I am dedicated to supporting both residents and colleagues here at Austen House.

Lind

Lind Immaculate

Job Title: Home Administrator Joined: 2015

I'm Lind, and I have been a part of the team since 2015. I am very passionate about my role at Austen House and love spending time with the residents and getting to know their relatives. During my time at Austen House, I have developed my skills and completed the Level 2 Accounting course.


I am always around to help and happy to assist wherever possible.

Charlie

Charlie Burns

Job Title: Senior Activities Lead Joined: 2017

Hello, I'm Charlie and I am the Senior Activities Lead here at Austen House.
I have proudly worked at for Barchester since 2017. As Senior Activities Lead, I tailor enriching, engaging and individualised activities for our wonderful residents here at Austen. I am supported by my amazing team of Activity Coordinators to deliver activities on a daily basis across the home.
I look forward to welcoming you and your family to Austen House!

Ainsworth

Ainsworth Brown

Job Title: Chef Joined: 2015

Ainsworth started working in the hospitality industry in 2004 as a second chef at a different care home. He gained further experience as a Chef De Partie, preparing various English, Asian and French authentic dishes, before being promoted to Head Chef.

Gihan

Gihan Jayasinghe

Job Title: Head of Housekeeping Joined: 2023

Hello, I’m Gihan and I am the Head of Housekeeping.


I have been working for Barchester since 2023 and am proud to lead my team of housekeepers and laundry assistants in ensuring the home is clean and looking beautiful.
I really enjoy working at Austen House alongside our residents and my team.”

Soniya

Soniya Sharma

Job Title: Head of Unit Joined: 2019

Hello, my name is Sonyia and I am a young, dedicated, committed nurse, willing to explore and develop my knowledge and skills.


I enjoy working with a variety of people and enjoy a challenge, using my initiative to solve a problem. It is important to me to ensure that within the care home, my residents are comfortable and satisfied with their surroundings and care.

Josephine

Josephine Shingwele

Job Title: Head of Unit/Care Practioner Joined: 2005

Joesphine has been employed by Barchester Austen House since/02/2023 and ever since she has been a very valued member of staff, she is reliable and flexible and her committed to her role as she helps other staff members to deliver possible person-centred care to our residents.

Prathistha

Prathistha Karhi

Job Title: Registered Nurse Joined: 2021

Hello, my name is Prathistha and I have joined the nursing team at Austen House, I moved from the Nepal to qualify as a nurse and really enjoying getting to know and caring for our residents

Karen

Karen Lay

Job Title: Laundry Assistant Joined: 1998

Karen has worked with us for over 20 years! She is a Laundry Assistant within Austen House.

Domestic Team

Domestic Team

Job Title: Hostess Team Joined: 2016

Hello! Meet some of our hostesses who are very passionate about the art of hosting and creating unforgettable experiences at Austen House.

Sunita

Sunita Biyani

Job Title: Activities Assistant Joined: 2008

I joined the team at Austen House in 2008 and passionate about fulfilling residents lives by getting to know each individual on a personal level and supporting them to continue enjoying their hobbies, I hold this very close to my heart 

Jo

Jo Austin

Job Title: Hairdresser

Jo is our home hairdresser at Austen House, appointments with her are available two days a week and she is very flexible over what time residents would like, we all love a pamper and she also visits residents in their rooms if they prefer!

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Austen House Care Home to verify any information. View our terms and conditions. Barchester Austen House Care Home has an Enhanced Service - more info.