Barchester Austen House Care Home

Kilnsea Drive, Lower Earley, Reading RG6 3UJ
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9.7 124 Reviews
  • Barchester Austen House Care Home, Reading
Austen House is a purpose-built Nursing Home in Reading, set in a semi-rural location and within easy reach of Wokingham and London. The staff at Austen House are dedicated to meeting all residents’ needs.

Austen House boasts an established, well run Nursing Floor with dedicated, experienced nurses 24 hours a day.

Austen House’s specialised Memory Lane Community (for people living with dementia) was refurbished in Summer 24. The team have also been awarded certificates by the Alzheimer's Society for passing a course that helped with enhancing their understanding of dementia. It involves improved insight into dementia and Alzheimer’s disease, and learning that feelings matter most.

Austen House welcomes enquiries from anyone and is pleased to show everyone – whether they're looking for advice or support – around if they would like to drop in to investigate for themselves.

Please get in touch and they would be thrilled to assist you with your enquiry.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 79 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: £1900 – £2100
  • Self-Funded Nursing Care: £1900 – £2100
  • Self-Funded Nursing Dementia Care: £1900 – £2100
  • RESPITE Self-Funded Residential Dementia Care: £1900 – £2100
  • RESPITE Self-Funded Nursing Care: £1900 – £2100
  • RESPITE Self-Funded Nursing Dementia Care: £1900 – £2100

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

These prices are only a guideline, please contact Barchester Austen House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Katherine Mahoney (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Enquiries welcome from all agencies and individuals
  • Ages 45+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1994
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (79)
  • Couples/Companion Rooms (0)

Parking

  • Free parking on site at Austen House

Barchester Austen House Care Home Reviews (124)

9.7

Barchester Austen House Care Home has a Review Score of 9.7 (9.714) out of 10, based on 24 reviews in the last 2 years.
Over all time Barchester Austen House Care Home has 124 reviews.

Overall Experience
  • 84
  • 38
  • 2
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Date Published
  • 124
  • 10
  • 21
  • 24
  • 100
Reviewer Connection to Barchester Austen House Care Home
  • 39
  • 17
  • 16
  • 15
  • 14
  • 5
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 124, showing 21-40
Review from Deborah A (Daughter of Resident) published on 11 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been here for a year and we are extremely pleased with her care. All the staff are kind, welcoming and caring. All the staff are respectful and professional in their approach to my mother. She is encouraged to join in with all the activities on offer. She is safe and happy - thank you.
Reply from Arturas Repkovas, General Manager at Barchester Austen House Care Home

We are so pleased that your mother feels safe and happy this is so important to us. We take great pride in how we treat our residents and to hear from a family that this is how they feel as a result is very uplifting for the team. Thank you it's a real pleasure to care for her.

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Review from Nellie P (Wife of Resident) published on 12 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As the wife of a new resident with you, from the moment you enter Barchester Austen House Care Home, you are greeted with a smile from all your front of house staff. All carers treat you with great respect and kindness. Everywhere is very clean and today, no matter when you visit. My husband is always
clean and tidy and is very content with all that is around him. You have a great team doing the activities and I encourage my husband to go to all possible. Food, as life as a chef he always compliments his meals and likes to see the daily menu. We were just lucky you had a place for him. Big thank you.
Reply from Lind Immaculate, Home Administrator at Barchester Austen House Care Home

The team at Austen House would like to thank you for your kind words and support and we do appreciate the lovely comments.

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Review from S J (Daughter of Resident) published on 11 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The entire staff team from office, nurses, carers, kitchen staff, housekeeping, activity team, handyman are fantastic, kind and caring. They are so friendly, I cannot say how much we appreciate the high standard of love and care given to our mum, food is incredible, selection is wonderful and the homemade
cakes are wonderful.
Reply from lind immaculate, Home Administrator at Barchester Austen House Care Home

The team at Austen House would like to thank you for your supportive comments as we aim to offer person-centered care to all our clients.

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Review from Helen K (Daughter of Resident) published on 25 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was moved to Barchester Austen House Care Home from his previous care home as his care needs had changed and he now needs nursing care.
The level of care he has received here, as well as the support extended to us (his family), is second to none.
The staff are friendly and knowledgeable
- enabling my father to live comfortably and treating him with dignity.
I cannot recommend this setting highly enough.
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Review from Russell V (Son of Resident) published on 6 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mother is in good hands.
They helped her go to the Salvation Army meeting last Sunday. A splendid time was had by all.
The level of care is excellent.
Thanks to Austen House for all their support.
Reply from Lily Duffy, Home Administrator at Barchester Austen House Care Home

Thank you so much for the review; I know Mum thoroughly enjoyed her day back with the Salvation Army.

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Review from Jane C (Daughter of Resident) published on 16 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has just become a resident at Austen House Nursing Home, she's on her 5th day, and so far the transition has been great, the staff are so very friendly and help with everything I have asked. It's very organised. She's in a provisional room at present until her own room is decorated to my/her
choice, which will be lovely for her.
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Review from A B (Next of Kin) published on 31 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Pleasant surroundings. Extremely kind, friendly and caring staff. Most important the resident is happy. Enjoys the company of staff and residents. Activities are planned regularly to ensure residents are kept busy. The home is in a residential area with attractive outlooks of well-kept gardens.
Reply from Joseph Patterson, General Manager at Barchester Austen House Care Home

Thank you, the team at Austen House works really hard to ensure that our residents are happy and appreciate your kind words.

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Review from Annmarie M (Friend of Resident) published on 31 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In all my years of being a private carer, I have never been so impressed with this care home. Over the months I have brought my friend who visits the home. The staff are incredible, so polite and helpful. Nothing is too much trouble. I am so happy to write a review as credit where credit is due.
Reply from Joseph Patterson, General Manager at Barchester Austen House Care Home

Thank you so much for your kind words, I will make sure to pass these on to the team.

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Review from S D (Resident) published on 16 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly. I'm impressed with the friendly and helpful staff. The food is excellent, nicely presented with a good choice of food.
Reply from Sevinj Hashimova, General manager at Barchester Austen House Care Home

Thank you so much for your lovely review of Austen House. It is our pleasure to look after you during your stay with us. I will pass your comments on to our team.

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Review from J W (Daughter of Resident) published on 9 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been living in Austen House for nearly 18 months now and during that time she has been really well cared for. Every member of staff is kind and caring to Mum, and they are all very friendly, welcoming and open to me, as her daughter. The nursing staff are on the ball so that any health issues
are dealt with before it becomes a problem. The activities staff do a great job in providing stimulating activities to engage the residents so I know Mum is not left alone. I have found the manager very approachable when I have had any questions and she has been really helpful recently on a couple of matters. All in all, I know Mum is in the best possible place at Austen House.
Reply from Sevinj Hashimova, General manager at Barchester Austen House Care Home

Thank you for taking the time to give us an excellent review. We, at Austen House, are so glad to hear that you are happy with all care provided to Mum. I will pass on your compliments to all my team.

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Review from M O (Daughter of Resident) published on 20 January 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Ever since my dad has been in Austen House Care Home, he has previously been relatively independent and even able to make positive contributions to the activities and life of the home. Sadly towards the end of December 2022, he was taken very ill and subsequently needed everything to be done for him.
The staff have been amazing! Great communication with us (his relatives) and doing all that can be done to meet his needs, treating him with love, dignity and respect.
Reply from Sevinj Hashimova, General manager at Barchester Austen House Care Home

We at Austen House appreciate your kind words and for taking the time to write a review. Thank you for remaining a loyal family to our Home. Start with the simplest gratitude, thank you so much! We're grateful to have you as our client.

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Review from Donald D (Husband of Resident) published on 12 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
There is a good atmosphere in the home and the staff are very welcoming, helpful and cooperative to the needs of my wife. Any issues that arise are dealt with and fully discussed. Over a five-year period, I have not had any reason to complain and have been satisfied with the care and attention my wife
has received.
Reply from Sevinj Hashimova, General manager at Barchester Austen House Care Home

Thank you very much for your lovely comments. It is really appreciated that our hard work is recognised. Your positive reviews about our home just made our day. We always look forward to having you visit our home.

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Review from G J (Husband of Resident) published on 9 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every member of staff is so helpful and cheerful all the time to my darling wife.
Reply from Sevinj Hashimova, General manager at Barchester Austen House Care Home

Thank you so much for your very kind words about Austen House. It means a lot to us. We send you our sincerest condolences on the loss of your beloved wife. We will remember her with great affection.

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Review from M N (Daughter of Resident) published on 7 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was well cared for and looked after by the staff who treated her with respect. All members of staff are very friendly and the home is kept clean and well maintained. We have been very happy with the service received during my Mum's stay until her passing last month. The medical attention she
received was excellent and the team were very comforting and supportive to the family. We are very grateful to everyone so thank you.
Reply from Sue Stroud, Customer Relationship Manager at Barchester Austen House Care Home

Thank you so much for taking the time to write a review for us. Seva and her team here at Austen House are very grateful for this. You are always welcome here at Austen House

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Review from Sharon O (Daughter of Resident) published on 30 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our family were very happy with the care and consideration that was given to our mother throughout the lockdown and as her health deteriorated. She always enjoyed the activities on offer, especially the animal visits, the visits from local school children and singing. In the last weeks of her life,
we were all comforted by the welcome and understanding we received from the care staff. Many, many thanks.
Reply from Sue Stroud, Customer Relationship Manager at Barchester Austen House Care Home

On behalf of our General Manager and our whole team here at Austen, we would like to thank you for taking the time to write this lovely review of Austen House Care Home.

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Review from B I (Friend of Resident) published on 26 August 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My friend is happy and well cared for at Austen House. The staff are very caring, helpful and friendly.
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Review from D B (Daughter of Resident) published on 10 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found all the staff very approachable and helpful with a friendly and positive manner. The restaurant and lounge areas are spacious and luxurious and easy for my mother to get to. The activities staff are wonderful and encourage the residents to attend and are respectful if they chose not to.
The residents are given a weekly agenda of the activities and can choose at any time which activities they would like to attend. Austen House meets all my mother's needs and I am confident she is well cared for.
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Review from Keith E (Son of Resident) published on 3 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Following an extremely warm welcome from the manager and one member of staff, I would like to extend my thanks for the well constructed and informative visit to Barchester Austen House Care Home yesterday. All of my queries and concerns regarding my Mum's future care were answered. Thank you.
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Review from L H (Daughter of Resident) published on 22 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff do all they can to make mum comfortable.
Reply from Natsayi Dunira, General Manager at Barchester Austen House Care Home

Thank you for an amazing review, we're pleased to hear that you're happy with the care you receive at Austen House.

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Review from C H (Son-in-law of Resident) published on 22 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely helpful and caring staff. Excellent food and care.
Reply from Natsayi Dunira, General Manager at Barchester Austen House Care Home

Thank you for your review. We are pleased you are happy with the care and food at Austen House.

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Current Review Score: 9.7 (9.714)

Overview of Review Score

The Review Score of 9.7 (9.714) out of 10 for Barchester Austen House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.714 for Barchester Austen House Care Home is calculated as follows: ( (209 Excellents x 5) + (67 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 283 Ratings = 4.714
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Austen House Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 79 registered maximum number of service users is 15.8, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Oct 2022

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (88)

Meet the Team (13)

Katherine

Katherine Mahoney

Job Title: General Manager Joined: 2025

Hello, I am Katherine Mahoney. I am the General Manager at Austen House. Welcome to our Carehome profile!


I have worked in Health and social care for 25 years, and was a registered manager in various care settings for 15 years. Most recently, I have been registered manager of a premium care home for the last 4 years.


I am very passionate about delivering outstanding care to our residents, empowering them to make choices and live their lives to the fullest. I believe resident wellbeing is paramount and should be at the centre of everything we do, and I enjoy making a meaningful impact on their lives.


I am very excited to be part of the team at Austen House, and look forward to continuing to make a positive impact, ensuring every resident’s journey with us is filled with dignity, respect and high quality care.

Khizra

Khizra Ain

Job Title: Clinical Deputy Manager Joined: 2024

Hello, my name is Khizra, and I am proud to be the Clinical Deputy Manager here at Austen House Care Home. I joined the team in 2024 as a Registered Nurse and, through dedication and commitment to providing the very best care, progressed to Senior Registered Nurse before stepping into my current role.


I began my career as a Military Nurse in Pakistan, where I served for two years before moving to the United Kingdom to continue my nursing journey. My passion has always been to ensure the highest standards of care, and I strongly believe in a person-centred approach that values the dignity, individuality, and well-being of every resident.


For me, making a positive difference in people’s lives is at the heart of everything I do, and I am dedicated to supporting both residents and colleagues here at Austen House.

Lind

Lind Immaculate

Job Title: Home Administrator Joined: 2015

I'm Lind, and I have been a part of the team since 2015. I am very passionate about my role at Austen House and love spending time with the residents and getting to know their relatives. During my time at Austen House, I have developed my skills and completed the Level 2 Accounting course.


I am always around to help and happy to assist wherever possible.

Charlie

Charlie Burns

Job Title: Senior Activities Lead Joined: 2017

Hello, I'm Charlie and I am the Senior Activities Lead here at Austen House.
I have proudly worked at for Barchester since 2017. As Senior Activities Lead, I tailor enriching, engaging and individualised activities for our wonderful residents here at Austen. I am supported by my amazing team of Activity Coordinators to deliver activities on a daily basis across the home.
I look forward to welcoming you and your family to Austen House!

Ainsworth

Ainsworth Brown

Job Title: Chef Joined: 2015

Ainsworth started working in the hospitality industry in 2004 as a second chef at a different care home. He gained further experience as a Chef De Partie, preparing various English, Asian and French authentic dishes, before being promoted to Head Chef.

Gihan

Gihan Jayasinghe

Job Title: Head of Housekeeping Joined: 2023

Hello, I’m Gihan and I am the Head of Housekeeping.


I have been working for Barchester since 2023 and am proud to lead my team of housekeepers and laundry assistants in ensuring the home is clean and looking beautiful.
I really enjoy working at Austen House alongside our residents and my team.”

Soniya

Soniya Sharma

Job Title: Head of Unit Joined: 2019

Hello, my name is Sonyia and I am a young, dedicated, committed nurse, willing to explore and develop my knowledge and skills.


I enjoy working with a variety of people and enjoy a challenge, using my initiative to solve a problem. It is important to me to ensure that within the care home, my residents are comfortable and satisfied with their surroundings and care.

Josephine

Josephine Shingwele

Job Title: Head of Unit/Care Practioner Joined: 2005

Joesphine has been employed by Barchester Austen House since/02/2023 and ever since she has been a very valued member of staff, she is reliable and flexible and her committed to her role as she helps other staff members to deliver possible person-centred care to our residents.

Prathistha

Prathistha Karhi

Job Title: Registered Nurse Joined: 2021

Hello, my name is Prathistha and I have joined the nursing team at Austen House, I moved from the Nepal to qualify as a nurse and really enjoying getting to know and caring for our residents

Karen

Karen Lay

Job Title: Laundry Assistant Joined: 1998

Karen has worked with us for over 20 years! She is a Laundry Assistant within Austen House.

Domestic Team

Domestic Team

Job Title: Hostess Team Joined: 2016

Hello! Meet some of our hostesses who are very passionate about the art of hosting and creating unforgettable experiences at Austen House.

Sunita

Sunita Biyani

Job Title: Activities Assistant Joined: 2008

I joined the team at Austen House in 2008 and passionate about fulfilling residents lives by getting to know each individual on a personal level and supporting them to continue enjoying their hobbies, I hold this very close to my heart 

Jo

Jo Austin

Job Title: Hairdresser

Jo is our home hairdresser at Austen House, appointments with her are available two days a week and she is very flexible over what time residents would like, we all love a pamper and she also visits residents in their rooms if they prefer!

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Austen House Care Home to verify any information. View our terms and conditions. Barchester Austen House Care Home has an Enhanced Service - more info.