Being impressed starts with the moment you arrive in the gardensClive B(Son-in-law of Resident/Service User)
Lovely people each and every single one of themAnnie Joan W(Resident / Service User)
We feel all staff are working together as a team. Staff communicate well with family.K H(Daughter of Resident/Service User)
Being impressed starts with the moment you arrive in the gardensClive B(Son-in-law of Resident/Service User)
Lovely people each and every single one of themAnnie Joan W(Resident / Service User)
We feel all staff are working together as a team. Staff communicate well with family.K H(Daughter of Resident/Service User)
Austen House is a purpose-built Nursing Home in Reading, set in a semi-rural location and within easy reach of Wokingham and London. The staff at Austen House are dedicated to meeting all residents’ needs.
Austen House boasts an established, well run Nursing Floor with dedicated, experienced nurses 24 hours a day.
Austen House’s specialised Memory Lane Community (for people living with dementia) was refurbished in Summer 24. The team have also been...
Austen House is a purpose-built Nursing Home in Reading, set in a semi-rural location and within easy reach of Wokingham and London. The staff at Austen House are dedicated to meeting all residents’ needs.
Austen House boasts an established, well run Nursing Floor with dedicated, experienced nurses 24 hours a day.
Austen House’s specialised Memory Lane Community (for people living with dementia) was refurbished in Summer 24. The team have also been awarded certificates by the Alzheimer's Society for passing a course that helped with enhancing their understanding of dementia. It involves improved insight into dementia and Alzheimer’s disease, and learning that feelings matter most.
Austen House welcomes enquiries from anyone and is pleased to show everyone – whether they're looking for advice or support – around if they would like to drop in to investigate for themselves.
Please get in touch and they would be thrilled to assist you with your enquiry.
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
The price(s) shown are provided by the care home. Contact Barchester Austen House Care Home for full pricing details and T&Cs.
Contact Barchester Austen House Care Home to confirm what's included and get a personalised quote:
Barchester Austen House Care Home has a Review Score of 9.7 (9.669) out of 10, based on 32 reviews in the last 2 years.
Over all time Barchester Austen House Care Home has 135 reviews.
This is my third review. It is important to keep reviewing progress. Mum has been through COVID and came out the other end. During this awful time, her care has been amazing. I have been able to Skype of Facetime her (difficult as she is almost blind and deaf) and now I am talking (shouting) to her...
This is my third review. It is important to keep reviewing progress. Mum has been through COVID and came out the other end. During this awful time, her care has been amazing. I have been able to Skype of Facetime her (difficult as she is almost blind and deaf) and now I am talking (shouting) to her through her window. The staff have been nothing but professional, cheerful, and caring throughout and never allowed pressure to stop them treating Mum as they always have. She is still happy, content and enjoying life. You really find out how well things are managed during a crisis - thank you, everyone.
Thank you for sharing your feedback. We strive to provide outstanding care at our home and I am so pleased to hear about your experience with us.
Mother was warmly welcomed to Austen House. She was treated with respect and loving care, preserving her dignity and choices. Although her stay was short, we were impressed by the friendliness and professionalism of the staff who welcomed us, her family, at all times. The offer of food and drink,...
Mother was warmly welcomed to Austen House. She was treated with respect and loving care, preserving her dignity and choices. Although her stay was short, we were impressed by the friendliness and professionalism of the staff who welcomed us, her family, at all times. The offer of food and drink, if we were present at mealtimes, was much appreciated.
My wonderful Mum was admitted to Austen House from hospital with a terminal condition. Under the care of Austen House. She actually improved for a while, responsive to the calm, peaceful 'umbrella' of care. Of all the family and friends that visited Mum, we all felt how dedicated and professional...
My wonderful Mum was admitted to Austen House from hospital with a terminal condition. Under the care of Austen House. She actually improved for a while, responsive to the calm, peaceful 'umbrella' of care. Of all the family and friends that visited Mum, we all felt how dedicated and professional all the staff were, so for that, we will be extremely grateful.
Stayed at Austen House as respite care resident following major surgery. Care and service exemplary! Staff warm, friendly and inclusive. Accommodation is comfortable, homely and more than adequate. I was included in Christmas preparations and celebrations, which was so helpful at a difficult time...
Stayed at Austen House as respite care resident following major surgery. Care and service exemplary! Staff warm, friendly and inclusive. Accommodation is comfortable, homely and more than adequate. I was included in Christmas preparations and celebrations, which was so helpful at a difficult time of the year.
On the occasional times that I was able to visit my brother-in-law during the few months of his stay at Austen House, I was immediately impressed by the courtesy, respect and kindness of all of the staff to both visitors, relatives and the residents. I know my sister shares this view and on the...
Thank you to all of the staff for your great work!
When entering Austen House we immediately feel at home and have been included in all my brother's activities. He has been happy to make his home here and he loves all the staff. We find them all very caring especially this week. If a problem has occurred it has been dealt with quickly and...
When entering Austen House we immediately feel at home and have been included in all my brother's activities. He has been happy to make his home here and he loves all the staff. We find them all very caring especially this week. If a problem has occurred it has been dealt with quickly and efficiently.
The staff are to be commended for their cheerful, positive, friendly attitude which is so essential for a care-giving role that they have to daily fulfil - a great approach to an essential service for the vulnerable.
The staff are to be commended for their cheerful, positive, friendly attitude which is so essential for a care-giving role that they have to daily fulfil - a great approach to an essential service for the vulnerable.
Restaurant - Old people need help cutting up food. Staff very very slow answering the call bell. Unable to understand some staff. Food cooked nicely but could be a better selection. Promises by staff to return and see to your needs took 3 times before they came. Very clean. Entertainment was good....
Restaurant - Old people need help cutting up food. Staff very very slow answering the call bell. Unable to understand some staff. Food cooked nicely but could be a better selection. Promises by staff to return and see to your needs took 3 times before they came. Very clean. Entertainment was good. Staff need extra regarding care work. Managers too much paperwork. Otherwise nice people and place.
My husband's first experience of respite care, and I can't speak highly enough of the care in the home. Everyone is so friendly, good fun and above all 'caring'. My daughter and I had to go on holiday without him, very daunting, but we would have no fear of him coming here again, my praise to the...
My husband's first experience of respite care, and I can't speak highly enough of the care in the home. Everyone is so friendly, good fun and above all 'caring'. My daughter and I had to go on holiday without him, very daunting, but we would have no fear of him coming here again, my praise to the manager, she treats all as friends. My only hope that, if required again, that my husband can come to Austen House with it's 'lovely crew'.
Good staff, plenty of activities for residents. However, food choices, week to week, seem limited as if it's run on a very tight budget.
Good staff, plenty of activities for residents. However, food choices, week to week, seem limited as if it's run on a very tight budget.
My father was very happy at Austen House. Nurse's, care staff and activities team were excellent and very caring.
My father was very happy at Austen House. Nurse's, care staff and activities team were excellent and very caring.
Dad cam to Austen House in July and 2 monthson I have seen a great improvement in him. His general manner and ability seem much better. He appears calm and content with being in this home.
Dad cam to Austen House in July and 2 monthson I have seen a great improvement in him. His general manner and ability seem much better. He appears calm and content with being in this home.
I am extremely pleased with the care given to my husband.
I am extremely pleased with the care given to my husband.
Dad moved into Austen House in April 2019, took a while to settle in, but the staff are very patient and caring. He has now totally settled into his new environment.
Dad moved into Austen House in April 2019, took a while to settle in, but the staff are very patient and caring. He has now totally settled into his new environment.
The care home has been good in that they have been able to get him to have a shower, which I was unable to do. The staff are very good and caring. The food is also very good and plentiful, along with tea and coffee. The facilities are also very well presented.
The care home has been good in that they have been able to get him to have a shower, which I was unable to do. The staff are very good and caring. The food is also very good and plentiful, along with tea and coffee. The facilities are also very well presented.
My husband became a resident at Austen House in April when circumstances required a change. Fortunately, my family and I have been extremely pleased with the individual care and attention my husband has, and continues to receive. All members of staff, without exception show respect for the...
My husband became a resident at Austen House in April when circumstances required a change. Fortunately, my family and I have been extremely pleased with the individual care and attention my husband has, and continues to receive. All members of staff, without exception show respect for the individual and concern and care for his well being. Their care and attitude to my husband has made a difficult situation easier to bear.
During my Aunt's stay, I found all the staff extremely helpful, although the nursing staff changed quite frequently their duty of care was always of good standard. No doubt my Aunt could be a little difficult, she was treated with respect and dignity. I was contacted even if a minor incident...
During my Aunt's stay, I found all the staff extremely helpful, although the nursing staff changed quite frequently their duty of care was always of good standard. No doubt my Aunt could be a little difficult, she was treated with respect and dignity. I was contacted even if a minor incident occurred. When I visited Austen House everyone was friendly and I was able to speak with a nurse if I had any concerns.
Austen House received my wife from the hospital for end of life care. After initial problems with the type of bed that was suitable for my wife's condition, which was quickly rectified, the care shown by the nurses and staff was very kind and, at times, went beyond what was expected. The room was...
Austen House received my wife from the hospital for end of life care. After initial problems with the type of bed that was suitable for my wife's condition, which was quickly rectified, the care shown by the nurses and staff was very kind and, at times, went beyond what was expected. The room was kept clean and the laundry service was particularly good. I would have no hesitation in recommending this care home.
The rooms are tidy and again the staff are very helpful. It has got a lot better with the new management team.
The rooms are tidy and again the staff are very helpful. It has got a lot better with the new management team.
We are very pleased with the care and nursing our relative is receiving and put his improvement down, very much, to the attention he receives.
We are very pleased with the care and nursing our relative is receiving and put his improvement down, very much, to the attention he receives.
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Please contact us for latest vacancies.
You brought smiles and so much happiness to all our residents as they got to see and hold your beautiful birds. It was a delight meeting the Tawny owls, Barn...
Today we enjoyed making our own pizzas with a variety of yummy toppings, pepperoni, salami mushrooms and much more. We all worked together to make some extras so we could...
We had a wonderful afternoon taking our lovely residents to the pub for a change of scenery and great chit-chat. Everyone enjoyed some delicious cake and their favourite choice of...
There are no accreditations posted yet for Barchester Austen House Care Home.
Hello, I am Katherine Mahoney. I am the General Manager at Austen House. Welcome to our Carehome profile!
I have worked in Health and social care...
Hello, I am Katherine Mahoney. I am the General Manager at Austen House. Welcome to our Carehome profile!
I have worked in Health and social care for 25 years, and was a registered manager in various care settings for 15 years. Most recently, I have been registered manager of a premium care home for the last 4 years.
I am very passionate about delivering outstanding care to our residents, empowering them to make choices and live their lives to the fullest. I believe resident wellbeing is paramount and should be at the centre of everything we do, and I enjoy making a meaningful impact on their lives.
I am very excited to be part of the team at Austen House, and look forward to continuing to make a positive impact, ensuring every resident’s journey with us is filled with dignity, respect and high quality care.
Hello, my name is Khizra, and I am proud to be the Clinical Deputy Manager here at Austen House Care Home. I joined the team in 2024 as a Registered...
Hello, my name is Khizra, and I am proud to be the Clinical Deputy Manager here at Austen House Care Home. I joined the team in 2024 as a Registered Nurse and, through dedication and commitment to providing the very best care, progressed to Senior Registered Nurse before stepping into my current role.
I began my career as a Military Nurse in Pakistan, where I served for two years before moving to the United Kingdom to continue my nursing journey. My passion has always been to ensure the highest standards of care, and I strongly believe in a person-centred approach that values the dignity, individuality, and well-being of every resident.
For me, making a positive difference in people’s lives is at the heart of everything I do, and I am dedicated to supporting both residents and colleagues here at Austen House.
I'm Lind, and I have been a part of the team since 2015. I am very passionate about my role at Austen House and love spending time with the residents...
I'm Lind, and I have been a part of the team since 2015. I am very passionate about my role at Austen House and love spending time with the residents and getting to know their relatives. During my time at Austen House, I have developed my skills and completed the Level 2 Accounting course.
I am always around to help and happy to assist wherever possible.
Ainsworth started working in the hospitality industry in 2004 as a second chef at a different care home. He gained further experience as a Chef De...
Ainsworth started working in the hospitality industry in 2004 as a second chef at a different care home. He gained further experience as a Chef De Partie, preparing various English, Asian and French authentic dishes, before being promoted to Head Chef.
Hello, my name is Sonyia and I am a young, dedicated, committed nurse, willing to explore and develop my knowledge and skills.
I enjoy working with...
Hello, my name is Sonyia and I am a young, dedicated, committed nurse, willing to explore and develop my knowledge and skills.
I enjoy working with a variety of people and enjoy a challenge, using my initiative to solve a problem. It is important to me to ensure that within the care home, my residents are comfortable and satisfied with their surroundings and care.
Joesphine has been employed by Barchester Austen House since/02/2023 and ever since she has been a very valued member of staff, she is reliable and...
Joesphine has been employed by Barchester Austen House since/02/2023 and ever since she has been a very valued member of staff, she is reliable and flexible and her committed to her role as she helps other staff members to deliver possible person-centred care to our residents.
Hello, my name is Prathistha and I have joined the nursing team at Austen House, I moved from the Nepal to qualify as a nurse and really enjoying getting to know and caring for our residents
Karen has worked with us for over 20 years! She is a Laundry Assistant at Austen House.
Hello! Meet some of our hostesses who are very passionate about the art of hosting and creating unforgettable experiences at Austen House.
I joined the team at Austen House in 2008 and passionate about fulfilling residents lives by getting to know each individual on a personal level and supporting them to continue enjoying their hobbies, I hold this very close to my heart
Jo is our home hairdresser at Austen House, appointments with her are available two days a week and she is very flexible over what time residents would like, we all love a pamper and she also visits residents in their rooms if they prefer!
Hiya, I’m Charlie Stevens, the new activities lead. I’m always there for our residents, offering support, a listening ear, and personalised...
Hiya, I’m Charlie Stevens, the new activities lead. I’m always there for our residents, offering support, a listening ear, and personalised encouragement whenever needed. I have a creative spirit and thrive on designing engaging activities and games that connect our residents, making meaningful bonds and community in fun, inclusive ways. I personalise activities for everyone—including one-to-one sessions—whether organising reminiscence sessions or spontaneous creative workshops and trips tailored to everyone’s interests, constantly planning exciting things to inspire joy and well-being.Sent from my iPhone
Hi, I am Abdullah Mohsin. I joined Barchester Healthcare in October 2025 and work as an Administrative Assistant at Austen House, where I support the...
Hi, I am Abdullah Mohsin. I joined Barchester Healthcare in October 2025 and work as an Administrative Assistant at Austen House, where I support the day-to-day administration of the home and help ensure everything runs smoothly for residents, families, and staff.
I enjoy being part of a supportive team and contributing to a welcoming and well-organised environment for everyone at the home.
My name is Loredana, a registered nurse, originating from Romania, and I joined Barchester in September 2024.
I have been very happy working at...
My name is Loredana, a registered nurse, originating from Romania, and I joined Barchester in September 2024.
I have been very happy working at Austen House as a senior nurse since March 2025.
My responsibilities include leading nursing teams, ensuring high-quality, evidence-based patient care, and mentoring junior staff.
I am recommending Austen House as a beautiful home, with lovely residents and trained and kind staff looking after them.
My name is Nisha, and I am a passionate and hardworking nurse who is committed to continuously developing my knowledge and clinical skills. I take...
My name is Nisha, and I am a passionate and hardworking nurse who is committed to continuously developing my knowledge and clinical skills. I take pride in providing high-quality care and always strive to improve my professional practice.
Providing compassionate care is very important to me. I always aim to ensure that residents feel safe, respected, and comfortable, and that they are happy with both their care and their living environment within the care home.
My name is Janet, and I joined Austen House in 2023 as a Healthcare Assistant. I am passionate about providing compassionate and supportive care to...
My name is Janet, and I joined Austen House in 2023 as a Healthcare Assistant. I am passionate about providing compassionate and supportive care to residents. With a caring nature and strong teamwork skills, I enjoy contributing to high-quality care and supporting the well-being of the people I look after.
My name is Clara, and I joined Austen House in 2021 as a Housekeeping Assistant. I take pride in helping to keep the home clean, comfortable, and...
My name is Clara, and I joined Austen House in 2021 as a Housekeeping Assistant. I take pride in helping to keep the home clean, comfortable, and welcoming for residents, visitors, and staff.
I understand how important a clean and well-organised environment is for the health, comfort, and well-being of residents. I am happy to support residents and colleagues whenever needed, and I enjoy contributing to a positive and caring atmosphere at Austen House.
I'm Assan Ibrahim. I'm from West Africa, Sierra Leone, a small but beautiful country. I'm a budding Lawyer by profession, having just finished my Law...
I'm Assan Ibrahim. I'm from West Africa, Sierra Leone, a small but beautiful country. I'm a budding Lawyer by profession, having just finished my Law degree at the University of Makeni before moving to the UK. Over the years, I have worked, and I have earned my experience by communicating, caring and interacting with individuals with whom I found pleasure. Working with Barchester is my first job in the UK, and the staff at Austen House are top-notch. From the Manager right down to the least, they're all amazing to work with. Working here has given me more exposure, and there is more to life in all areas... I love Barchester, and I'm pleased to be working in Austen House Care Home.
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