Being impressed starts with the moment you arrive in the gardensClive B(Son-in-law of Resident/Service User)
Lovely people each and every single one of themAnnie Joan W(Resident / Service User)
We feel all staff are working together as a team. Staff communicate well with family.K H(Daughter of Resident/Service User)
Being impressed starts with the moment you arrive in the gardensClive B(Son-in-law of Resident/Service User)
Lovely people each and every single one of themAnnie Joan W(Resident / Service User)
We feel all staff are working together as a team. Staff communicate well with family.K H(Daughter of Resident/Service User)
Austen House is a purpose-built Nursing Home in Reading, set in a semi-rural location and within easy reach of Wokingham and London. The staff at Austen House are dedicated to meeting all residents’ needs.
Austen House boasts an established, well run Nursing Floor with dedicated, experienced nurses 24 hours a day.
Austen House’s specialised Memory Lane Community (for people living with dementia) was refurbished in Summer 24. The team have also been...
Austen House is a purpose-built Nursing Home in Reading, set in a semi-rural location and within easy reach of Wokingham and London. The staff at Austen House are dedicated to meeting all residents’ needs.
Austen House boasts an established, well run Nursing Floor with dedicated, experienced nurses 24 hours a day.
Austen House’s specialised Memory Lane Community (for people living with dementia) was refurbished in Summer 24. The team have also been awarded certificates by the Alzheimer's Society for passing a course that helped with enhancing their understanding of dementia. It involves improved insight into dementia and Alzheimer’s disease, and learning that feelings matter most.
Austen House welcomes enquiries from anyone and is pleased to show everyone – whether they're looking for advice or support – around if they would like to drop in to investigate for themselves.
Please get in touch and they would be thrilled to assist you with your enquiry.
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
The price(s) shown are provided by the care home. Contact Barchester Austen House Care Home for full pricing details and T&Cs.
Contact Barchester Austen House Care Home to confirm what's included and get a personalised quote:
Barchester Austen House Care Home has a Review Score of 9.7 (9.669) out of 10, based on 32 reviews in the last 2 years.
Over all time Barchester Austen House Care Home has 135 reviews.
Very good care of my father.
Always clean and well moisturised as of 4 months ago.
Big progression within the care home within the past 4 months.
Dad is always hydrated and has gained weight and is looking healthy.
The room is kept clean and frequently updated with calls on Dad's...
Very good care of my father.
Always clean and well moisturised as of 4 months ago.
Big progression within the care home within the past 4 months.
Dad is always hydrated and has gained weight and is looking healthy.
The room is kept clean and frequently updated with calls on Dad's wellbeing.
I have seen a real change in the last year. My dad is very happy, has gained weight and looks very healthy.
The care home is kept in good condition and is very clean! All staff are friendly and welcoming. I feel very comfortable leaving my dad.
Staff deserve a lot of praise!
I have seen a real change in the last year. My dad is very happy, has gained weight and looks very healthy.
The care home is kept in good condition and is very clean! All staff are friendly and welcoming. I feel very comfortable leaving my dad.
Staff deserve a lot of praise!
The...
The general care and attention he receives from all staff is friendly and professional. The food is always of a high standard with a choice of menu.
Just wanted to say how absolutely delighted and impressed we are with everything about Austen House. Being impressed starts with the moment you arrive in the gardens; and the feelgood factor continues when you enter the reception and goes on when you see the rooms and lounge, dining room etc. The...
Just wanted to say how absolutely delighted and impressed we are with everything about Austen House. Being impressed starts with the moment you arrive in the gardens; and the feelgood factor continues when you enter the reception and goes on when you see the rooms and lounge, dining room etc. The whole ambience is totally pleasing. I have always thought if I end up having to be in a home it would be a total nightmare, but Austen House has changed my mind!
But, of course, no matter how wonderful facilities are, in the end, it all comes down to people, and once again it is a big (huge) 10 out of 10. We were very impressed when we were first shown around and with our initial telephone enquiries and since my wife's mother has moved in, we simply can not speak highly enough of everything that has been done for her: the care, the food, and particularly the staff have all been excellent.
In summary, we are absolutely convinced we could not have chosen better. Thank you.
Thank you very much for your lovely feedback on care delivery at Austen House, I will definitely share your views with my team which will further enhance their motivation to provide kind care to our residents.
I came here 3 weeks ago, quite ill with a chest infection. I've been looked after extremely well and I am quite well now. I have met lots of lovely people, very caring, very friendly. Lovely people each and every single one of them I crossed off. Everybody works together very well. One lady is very...
I came here 3 weeks ago, quite ill with a chest infection. I've been looked after extremely well and I am quite well now. I have met lots of lovely people, very caring, very friendly. Lovely people each and every single one of them I crossed off. Everybody works together very well. One lady is very special to me. Makes me feel so welcome.
Dear Annie thank you very much for your lovely comments and appreciation. We try our best to offer kind care to our residents and to make them feel special. You are always welcome at Austen House.
Staff have always been so polite, nice and helpful and nothing is too much trouble. The rooms are spotless as too is every other part of the facility. Mum is very happy here.
Staff have always been so polite, nice and helpful and nothing is too much trouble. The rooms are spotless as too is every other part of the facility. Mum is very happy here.
The home and his room is kept clean and tidy.
The home and his room is kept clean and tidy.
My family and I are very pleased with the care and attention that is given to my husband. He has settled and is reasonably happy although does get his "down" time but enjoys flirting with all the nurses.
My family and I are very pleased with the care and attention that is given to my husband. He has settled and is reasonably happy although does get his "down" time but enjoys flirting with all the nurses.
A carer from the home attended to my friend at her granddaughter's wedding. He was extremely kind, caring and very attentive to her needs. He made the day very special for her as she could not have attended without transport and a carer. I cannot thank him enough and he mixed so well with all at...
A carer from the home attended to my friend at her granddaughter's wedding. He was extremely kind, caring and very attentive to her needs. He made the day very special for her as she could not have attended without transport and a carer. I cannot thank him enough and he mixed so well with all at the event - not easy when he knew no-one.
The...
Overall a very good service.
My Dad has been a resident for 8 months at Austen House. I am extremely happy and relieved that he is being looked and cared for very well. He is happy and has settled in really well. I do not live locally so its a great relief for me that his care is so good. The staff are all amazing and always...
My Dad has been a resident for 8 months at Austen House. I am extremely happy and relieved that he is being looked and cared for very well. He is happy and has settled in really well. I do not live locally so its a great relief for me that his care is so good. The staff are all amazing and always have time to take my calls.
I have been very pleased that my husband settled so well here and appears to be as happy as he can be. Care staff are wonderful and I am always amazed how much patience they have. Unfortunately, there are not enough of them and at times the place seems very "empty" leaving some residents "at risk"...
I have been very pleased that my husband settled so well here and appears to be as happy as he can be. Care staff are wonderful and I am always amazed how much patience they have. Unfortunately, there are not enough of them and at times the place seems very "empty" leaving some residents "at risk" from often more challenging ones, but I continue to feel "happy" about his care.
Thank you very much for your review and we are so glad that your husband has settled in well here at Austen House. We also have Activities Coordinators on board who assists in care provision. We regularly review residents care needs and ensure that sufficient staff are on board at any given time. Please feel free to come and chat with me if you wish to discuss further.
All the carers I have come across are very good.
All the carers I have come across are very good.
The staff are always helpful and friendly and I hope my father will join my mother soon.
The staff are always helpful and friendly and I hope my father will join my mother soon.
Very polite and friendly. I had my daughter with me and she was given colouring to do while I talk to dad. Would like my dad to be taken out a little more often either simply on a walk, out in the garden which he loves to help look after here or to garden centre for example. I am hoping to take him...
Dad always seems very happy here and relaxed and very well looked after.
Dear relative, Thank you very much for sharing your views. We continue to thrive and achieve excellent care for all our residents. We now have an excellent activities team on board and we are taking residents out to local pubs, garden centres and for shopping, besides numerous other activities...
Dear relative, Thank you very much for sharing your views. We continue to thrive and achieve excellent care for all our residents. We now have an excellent activities team on board and we are taking residents out to local pubs, garden centres and for shopping, besides numerous other activities being offered indoors. I look forward to meeting you again. Once again, thank you very much for your time to complete this review.
When visiting, it is clean, staff are friendly and have full knowledge of Auntie. She never seems unhappy even though she needs full attention for all her needs. The home seems to have a very good safety system in place.
When visiting, it is clean, staff are friendly and have full knowledge of Auntie. She never seems unhappy even though she needs full attention for all her needs. The home seems to have a very good safety system in place.
I visit Austen House often as my friend's father resides there since last 2 years. The service has drastically improved throughout all domains. It is always a pleasure to visit the home. It is always clean, presentable, food quality is good. Staff and management are very caring and friendly.
I visit Austen House often as my friend's father resides there since last 2 years. The service has drastically improved throughout all domains. It is always a pleasure to visit the home. It is always clean, presentable, food quality is good. Staff and management are very caring and friendly.
It would be the place I would gladly go to if I had a choice.
It would be the place I would gladly go to if I had a choice.
He is usually very good natured with a good sense of humour and used to like...
However, he seems happy and settled so thank you.
Thank you very much for your recent review. We always try to involve our residents to participate in activities and encourage their sensory stimulation through various ways. Team would be very encouraged to hear these lovely comments and we will endeavour to offer kind care continually to all our residents, families and the local community.
My wife was in general pleased with her stay, especially with meals. The exception was the persistent shouting from another resident which very much disturbed her sleep and was also common in the daytime.
My wife was in general pleased with her stay, especially with meals. The exception was the persistent shouting from another resident which very much disturbed her sleep and was also common in the daytime.
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
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You brought smiles and so much happiness to all our residents as they got to see and hold your beautiful birds. It was a delight meeting the Tawny owls, Barn...
Today we enjoyed making our own pizzas with a variety of yummy toppings, pepperoni, salami mushrooms and much more. We all worked together to make some extras so we could...
We had a wonderful afternoon taking our lovely residents to the pub for a change of scenery and great chit-chat. Everyone enjoyed some delicious cake and their favourite choice of...
There are no accreditations posted yet for Barchester Austen House Care Home.
Hello, I am Katherine Mahoney. I am the General Manager at Austen House. Welcome to our Carehome profile!
I have worked in Health and social care...
Hello, I am Katherine Mahoney. I am the General Manager at Austen House. Welcome to our Carehome profile!
I have worked in Health and social care for 25 years, and was a registered manager in various care settings for 15 years. Most recently, I have been registered manager of a premium care home for the last 4 years.
I am very passionate about delivering outstanding care to our residents, empowering them to make choices and live their lives to the fullest. I believe resident wellbeing is paramount and should be at the centre of everything we do, and I enjoy making a meaningful impact on their lives.
I am very excited to be part of the team at Austen House, and look forward to continuing to make a positive impact, ensuring every resident’s journey with us is filled with dignity, respect and high quality care.
Hello, my name is Khizra, and I am proud to be the Clinical Deputy Manager here at Austen House Care Home. I joined the team in 2024 as a Registered...
Hello, my name is Khizra, and I am proud to be the Clinical Deputy Manager here at Austen House Care Home. I joined the team in 2024 as a Registered Nurse and, through dedication and commitment to providing the very best care, progressed to Senior Registered Nurse before stepping into my current role.
I began my career as a Military Nurse in Pakistan, where I served for two years before moving to the United Kingdom to continue my nursing journey. My passion has always been to ensure the highest standards of care, and I strongly believe in a person-centred approach that values the dignity, individuality, and well-being of every resident.
For me, making a positive difference in people’s lives is at the heart of everything I do, and I am dedicated to supporting both residents and colleagues here at Austen House.
I'm Lind, and I have been a part of the team since 2015. I am very passionate about my role at Austen House and love spending time with the residents...
I'm Lind, and I have been a part of the team since 2015. I am very passionate about my role at Austen House and love spending time with the residents and getting to know their relatives. During my time at Austen House, I have developed my skills and completed the Level 2 Accounting course.
I am always around to help and happy to assist wherever possible.
Ainsworth started working in the hospitality industry in 2004 as a second chef at a different care home. He gained further experience as a Chef De...
Ainsworth started working in the hospitality industry in 2004 as a second chef at a different care home. He gained further experience as a Chef De Partie, preparing various English, Asian and French authentic dishes, before being promoted to Head Chef.
Hello, my name is Sonyia and I am a young, dedicated, committed nurse, willing to explore and develop my knowledge and skills.
I enjoy working with...
Hello, my name is Sonyia and I am a young, dedicated, committed nurse, willing to explore and develop my knowledge and skills.
I enjoy working with a variety of people and enjoy a challenge, using my initiative to solve a problem. It is important to me to ensure that within the care home, my residents are comfortable and satisfied with their surroundings and care.
Joesphine has been employed by Barchester Austen House since/02/2023 and ever since she has been a very valued member of staff, she is reliable and...
Joesphine has been employed by Barchester Austen House since/02/2023 and ever since she has been a very valued member of staff, she is reliable and flexible and her committed to her role as she helps other staff members to deliver possible person-centred care to our residents.
Hello, my name is Prathistha and I have joined the nursing team at Austen House, I moved from the Nepal to qualify as a nurse and really enjoying getting to know and caring for our residents
Karen has worked with us for over 20 years! She is a Laundry Assistant at Austen House.
Hello! Meet some of our hostesses who are very passionate about the art of hosting and creating unforgettable experiences at Austen House.
I joined the team at Austen House in 2008 and passionate about fulfilling residents lives by getting to know each individual on a personal level and supporting them to continue enjoying their hobbies, I hold this very close to my heart
Jo is our home hairdresser at Austen House, appointments with her are available two days a week and she is very flexible over what time residents would like, we all love a pamper and she also visits residents in their rooms if they prefer!
Hiya, I’m Charlie Stevens, the new activities lead. I’m always there for our residents, offering support, a listening ear, and personalised...
Hiya, I’m Charlie Stevens, the new activities lead. I’m always there for our residents, offering support, a listening ear, and personalised encouragement whenever needed. I have a creative spirit and thrive on designing engaging activities and games that connect our residents, making meaningful bonds and community in fun, inclusive ways. I personalise activities for everyone—including one-to-one sessions—whether organising reminiscence sessions or spontaneous creative workshops and trips tailored to everyone’s interests, constantly planning exciting things to inspire joy and well-being.Sent from my iPhone
Hi, I am Abdullah Mohsin. I joined Barchester Healthcare in October 2025 and work as an Administrative Assistant at Austen House, where I support the...
Hi, I am Abdullah Mohsin. I joined Barchester Healthcare in October 2025 and work as an Administrative Assistant at Austen House, where I support the day-to-day administration of the home and help ensure everything runs smoothly for residents, families, and staff.
I enjoy being part of a supportive team and contributing to a welcoming and well-organised environment for everyone at the home.
My name is Loredana, a registered nurse, originating from Romania, and I joined Barchester in September 2024.
I have been very happy working at...
My name is Loredana, a registered nurse, originating from Romania, and I joined Barchester in September 2024.
I have been very happy working at Austen House as a senior nurse since March 2025.
My responsibilities include leading nursing teams, ensuring high-quality, evidence-based patient care, and mentoring junior staff.
I am recommending Austen House as a beautiful home, with lovely residents and trained and kind staff looking after them.
My name is Nisha, and I am a passionate and hardworking nurse who is committed to continuously developing my knowledge and clinical skills. I take...
My name is Nisha, and I am a passionate and hardworking nurse who is committed to continuously developing my knowledge and clinical skills. I take pride in providing high-quality care and always strive to improve my professional practice.
Providing compassionate care is very important to me. I always aim to ensure that residents feel safe, respected, and comfortable, and that they are happy with both their care and their living environment within the care home.
My name is Janet, and I joined Austen House in 2023 as a Healthcare Assistant. I am passionate about providing compassionate and supportive care to...
My name is Janet, and I joined Austen House in 2023 as a Healthcare Assistant. I am passionate about providing compassionate and supportive care to residents. With a caring nature and strong teamwork skills, I enjoy contributing to high-quality care and supporting the well-being of the people I look after.
My name is Clara, and I joined Austen House in 2021 as a Housekeeping Assistant. I take pride in helping to keep the home clean, comfortable, and...
My name is Clara, and I joined Austen House in 2021 as a Housekeeping Assistant. I take pride in helping to keep the home clean, comfortable, and welcoming for residents, visitors, and staff.
I understand how important a clean and well-organised environment is for the health, comfort, and well-being of residents. I am happy to support residents and colleagues whenever needed, and I enjoy contributing to a positive and caring atmosphere at Austen House.
I'm Assan Ibrahim. I'm from West Africa, Sierra Leone, a small but beautiful country. I'm a budding Lawyer by profession, having just finished my Law...
I'm Assan Ibrahim. I'm from West Africa, Sierra Leone, a small but beautiful country. I'm a budding Lawyer by profession, having just finished my Law degree at the University of Makeni before moving to the UK. Over the years, I have worked, and I have earned my experience by communicating, caring and interacting with individuals with whom I found pleasure. Working with Barchester is my first job in the UK, and the staff at Austen House are top-notch. From the Manager right down to the least, they're all amazing to work with. Working here has given me more exposure, and there is more to life in all areas... I love Barchester, and I'm pleased to be working in Austen House Care Home.
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