Barchester Austen House Care Home

Kilnsea Drive, Lower Earley, Reading RG6 3UJ
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9.7 124 Reviews
  • Barchester Austen House Care Home, Reading
Austen House is a purpose-built Nursing Home in Reading, set in a semi-rural location and within easy reach of Wokingham and London. The staff at Austen House are dedicated to meeting all residents’ needs.

Austen House boasts an established, well run Nursing Floor with dedicated, experienced nurses 24 hours a day.

Austen House’s specialised Memory Lane Community (for people living with dementia) was refurbished in Summer 24. The team have also been awarded certificates by the Alzheimer's Society for passing a course that helped with enhancing their understanding of dementia. It involves improved insight into dementia and Alzheimer’s disease, and learning that feelings matter most.

Austen House welcomes enquiries from anyone and is pleased to show everyone – whether they're looking for advice or support – around if they would like to drop in to investigate for themselves.

Please get in touch and they would be thrilled to assist you with your enquiry.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 79 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: £1900 – £2100
  • Self-Funded Nursing Care: £1900 – £2100
  • Self-Funded Nursing Dementia Care: £1900 – £2100
  • RESPITE Self-Funded Residential Dementia Care: £1900 – £2100
  • RESPITE Self-Funded Nursing Care: £1900 – £2100
  • RESPITE Self-Funded Nursing Dementia Care: £1900 – £2100

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

These prices are only a guideline, please contact Barchester Austen House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Katherine Mahoney (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Enquiries welcome from all agencies and individuals
  • Ages 45+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1994
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (79)
  • Couples/Companion Rooms (0)

Parking

  • Free parking on site at Austen House

Barchester Austen House Care Home Reviews (124)

9.7

Barchester Austen House Care Home has a Review Score of 9.7 (9.714) out of 10, based on 24 reviews in the last 2 years.
Over all time Barchester Austen House Care Home has 124 reviews.

Overall Experience
  • 84
  • 38
  • 2
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Date Published
  • 124
  • 10
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  • 24
  • 100
Reviewer Connection to Barchester Austen House Care Home
  • 39
  • 17
  • 16
  • 15
  • 14
  • 5
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 124, showing 101-120
Review from K W (Wife of Resident) published on 31 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been very pleased that my husband settled so well here and appears to be as happy as he can be. Care staff are wonderful and I am always amazed how much patience they have. Unfortunately, there are not enough of them and at times the place seems very "empty" leaving some residents "at risk" from
often more challenging ones, but I continue to feel "happy" about his care.
Reply from Rozina Ali, General Manager at Barchester Austen House Care Home

Thank you very much for your review and we are so glad that your husband has settled in well here at Austen House. We also have Activities Coordinators on board who assists in care provision. We regularly review residents care needs and ensure that sufficient staff are on board at any given time. Please feel free to come and chat with me if you wish to discuss further.

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Review from Hazel P (Resident) assisted by family/friend published on 31 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the carers I have come across are very good.
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Review from Trish E (Daughter of Resident) published on 25 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my mother has received has been exceptional I am happy that she is safe, well cared for and as happy as she can be given her advanced dementia.
The staff are always helpful and friendly and I hope my father will join my mother soon.
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Review from D W (Daughter of Resident) published on 18 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very polite and friendly. I had my daughter with me and she was given colouring to do while I talk to dad. Would like my dad to be taken out a little more often either simply on a walk, out in the garden which he loves to help look after here or to garden centre for example. I am hoping to take him
out with me next time I visit for a walk also.
Dad always seems very happy here and relaxed and very well looked after.
Reply from Rozina Ali, General Manager at Barchester Austen House Care Home

Dear relative, Thank you very much for sharing your views. We continue to thrive and achieve excellent care for all our residents. We now have an excellent activities team on board and we are taking residents out to local pubs, garden centres and for shopping, besides numerous other activities being offered indoors. I look forward to meeting you again. Once again, thank you very much for your time to complete this review.

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Review from Molly Anne F (Niece of Resident) published on 14 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When visiting, it is clean, staff are friendly and have full knowledge of Auntie. She never seems unhappy even though she needs full attention for all her needs. The home seems to have a very good safety system in place.
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Review from M B (Friend of Resident) published on 14 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit Austen House often as my friend's father resides there since last 2 years. The service has drastically improved throughout all domains. It is always a pleasure to visit the home. It is always clean, presentable, food quality is good. Staff and management are very caring and friendly.
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Review from Ernest P (Husband of Resident) published on 14 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It would be the place I would gladly go to if I had a choice.
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Review from Joy L (Wife of Resident) published on 8 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Although my husband has only been here for a very short time, he has been treated with kindness and care.
Obviously, it's not easy as he has Dementia and is totally deaf, which in turn makes him a bit awkward at times.
He is usually very good natured with a good sense of humour and used to like joining
in all fun things which you supply. But his deafness stops most of this.
However, he seems happy and settled so thank you.
Reply from Rozina Ali, General Manager at Barchester Austen House Care Home

Thank you very much for your recent review. We always try to involve our residents to participate in activities and encourage their sensory stimulation through various ways. Team would be very encouraged to hear these lovely comments and we will endeavour to offer kind care continually to all our residents, families and the local community.

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Review from W D (Husband of Resident) published on 18 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife was in general pleased with her stay, especially with meals. The exception was the persistent shouting from another resident which very much disturbed her sleep and was also common in the daytime.
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Review from R K (Son of Resident) published on 23 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Individual quality of care is good. Any problems are addressed when brought to the staff's attention. The carers actually do seem to care, especially given they are often subjected to challenging behaviour from the residents. Regular activities, the opera singers who came in at Valentine's day were
particularly appreciated.
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Review from E L (Daughter of Resident) published on 30 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father has been a resident since November 2017. It has been a very positive experience in such a stressful situation. We had come from a very uncaring environment to one here at Austen house where I feel my dad is looked after very well. All the staff are very friendly towards both the residents
and visitors/family. They have welcomed my children and get them involved in their events. I feel that maybe looking after the residents' bedrooms/belongings could be improved as lots go missing.
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Review from T U (Father of Resident) published on 9 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very happy with Austen House. They make everyone welcome and always happy to help in any way.
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Review from Carol W (Daughter of Resident) published on 4 October 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum came here for the second time for respite care. Everyone made her feel very welcome which helped her anxiety. Four carers, in particular, were very reassuring to my mum.
Thank you.
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Review from H Z-X (Daughter of Resident) published on 26 September 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Some carers are good. New management is looking good and trying to improve the quality of care.
Reply from Jo Wood, Client Liaison Manager at Barchester Austen House Care Home

Thank you for your comments. We welcome feedback to ensure we continue our focus on delivering person centred care. We are pleased to hear you are happy with our improvements.

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Review from Frances J (Daughter of Resident) published on 26 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff in the Kennet area at Austen House Care Home are an exceptional group of nurses and carers. My mother spent the last eight months of her life here and she was very happy. During this time her care was second to none and the staff showed great friendship towards her. Knowing that she was happy,
safe and secure gave me peace of mind. When I visited her I too was shown a friendly welcome and I was kept informed of any changes. We were able to personalise her room with her pictures, ornaments and soft toys which made her feel at home. I would not hesitate to recommend Austen House Care Home to anyone looking for a nursing care home.
Reply from Serb Sidhu, DSMM at Barchester Austen House Care Home

Dear Mrs Jones
Thank you very much for your positive and valuable feedback which we are delighted to share with our team. We are pleased to know that we were able to make such a difference to your mothers life. We thank you for scoring us so highly on all areas and we are committed to sustaining these excellent standards.
Kind Regards
The Management Team at Austen House

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Review from David G (Husband of Resident) published on 18 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Austen House nursing staff, care staff and the manager all give care and demonstrate respect, understanding, constant skill and patience. This creates a really caring community and willingness to respond in creative ways to numerous and constant demand.
The atmosphere is positive, teamwork is good,
there is great spirit and enthusiasm evident in the staff teams.
Areas that need to be developed are the use of the gardens, singers, musicians, entertainers, music and artwork, I think. Getting more people out of their rooms. We are very pleased with Austen House.
Reply from Jo Wood, Client Liaison Manager at Barchester Austen House Care Home

Thank you for your kind comments and we will look at the areas that you have suggested. We will feed this back to the teams at the home.

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Review from B O (Wife of Resident) published on 6 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has been at Austen House since January 2017. He has settled well and I am very pleased. I must compliment the staff for their understanding, warmth and wonderful care they have shown to my husband and in fact myself also. They exercise terrific patience and comfort.


I always find him

in clean clothes and neatly shaven. Compliments must also be paid to the catering staff, who provide a varied menu. I must mention that I am very impressed with our new manageress and look forward to watching her new inspirations manifest.
Reply from Rozina Ali, General Manager at Barchester Austen House Care Home

We are very thankful to 'B O' for her wonderful feedback and reassure her that we will continue working hard to offer kindest care to our residents and all family members at Austen House.

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Review from Malcolm C (Husband of Resident) published on 21 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Too often, agency carers, some of whom don't quite understand what is required of them.


Rarely does a carer look in to see if the resident is alright. Meals can often be left on the bedside table out of the patient's reach - not all carers do this! Usually, a new carer just started.


Residents

may have a long wait to be cleaned and made comfortable.
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Review from Eileen F (Daughter of Resident) published on 13 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We had to quickly find a care/nursing home for mum after a traumatic and life changing fall left her needing 24-hour care. My father is elderly too and needed somewhere close to their and my home. This fitted the bill. Mum is happy here, well fed and looked after by a team of carers who've taken the
time to get to know her and us. Dad, myself and other family members can visit mum whenever we wish knowing she is in a home she likes, safe, secure, well fed, clean and warm. What could any daughter ask of her much loved mum's care. Thank you.
Reply from Rozina Ali, General Manager at Barchester Austen House Care Home

Dear Elieen


Thank you very much indeed for your glowing feedback concerning the care that we are providing for your mother. Our team are committed to ensuring that our residents receive quality care and we are pleased that you, your family and your mother are happy with what we have been able to offer.


We are delighted that you have rated us excellent across all measures and our dedicated team are thrilled with this review showing your appreciation for all that we do. Thank you.


Kind regards

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Review from P G (Wife of Resident) published on 16 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home is well run. It can be short of staff especially at weekends but this is a country problem as there are not many people who will do the job. Overall, all staff do a very good job in which is a very stressful occupation. The entertainment team work hard and fill as much time as they can.
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Current Review Score: 9.7 (9.714)

Overview of Review Score

The Review Score of 9.7 (9.714) out of 10 for Barchester Austen House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.714 for Barchester Austen House Care Home is calculated as follows: ( (209 Excellents x 5) + (67 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 283 Ratings = 4.714
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Austen House Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 79 registered maximum number of service users is 15.8, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Oct 2022

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (88)

Meet the Team (13)

Katherine

Katherine Mahoney

Job Title: General Manager Joined: 2025

Hello, I am Katherine Mahoney. I am the General Manager at Austen House. Welcome to our Carehome profile!


I have worked in Health and social care for 25 years, and was a registered manager in various care settings for 15 years. Most recently, I have been registered manager of a premium care home for the last 4 years.


I am very passionate about delivering outstanding care to our residents, empowering them to make choices and live their lives to the fullest. I believe resident wellbeing is paramount and should be at the centre of everything we do, and I enjoy making a meaningful impact on their lives.


I am very excited to be part of the team at Austen House, and look forward to continuing to make a positive impact, ensuring every resident’s journey with us is filled with dignity, respect and high quality care.

Khizra

Khizra Ain

Job Title: Clinical Deputy Manager Joined: 2024

Hello, my name is Khizra, and I am proud to be the Clinical Deputy Manager here at Austen House Care Home. I joined the team in 2024 as a Registered Nurse and, through dedication and commitment to providing the very best care, progressed to Senior Registered Nurse before stepping into my current role.


I began my career as a Military Nurse in Pakistan, where I served for two years before moving to the United Kingdom to continue my nursing journey. My passion has always been to ensure the highest standards of care, and I strongly believe in a person-centred approach that values the dignity, individuality, and well-being of every resident.


For me, making a positive difference in people’s lives is at the heart of everything I do, and I am dedicated to supporting both residents and colleagues here at Austen House.

Lind

Lind Immaculate

Job Title: Home Administrator Joined: 2015

I'm Lind, and I have been a part of the team since 2015. I am very passionate about my role at Austen House and love spending time with the residents and getting to know their relatives. During my time at Austen House, I have developed my skills and completed the Level 2 Accounting course.


I am always around to help and happy to assist wherever possible.

Charlie

Charlie Burns

Job Title: Senior Activities Lead Joined: 2017

Hello, I'm Charlie and I am the Senior Activities Lead here at Austen House.
I have proudly worked at for Barchester since 2017. As Senior Activities Lead, I tailor enriching, engaging and individualised activities for our wonderful residents here at Austen. I am supported by my amazing team of Activity Coordinators to deliver activities on a daily basis across the home.
I look forward to welcoming you and your family to Austen House!

Ainsworth

Ainsworth Brown

Job Title: Chef Joined: 2015

Ainsworth started working in the hospitality industry in 2004 as a second chef at a different care home. He gained further experience as a Chef De Partie, preparing various English, Asian and French authentic dishes, before being promoted to Head Chef.

Gihan

Gihan Jayasinghe

Job Title: Head of Housekeeping Joined: 2023

Hello, I’m Gihan and I am the Head of Housekeeping.


I have been working for Barchester since 2023 and am proud to lead my team of housekeepers and laundry assistants in ensuring the home is clean and looking beautiful.
I really enjoy working at Austen House alongside our residents and my team.”

Soniya

Soniya Sharma

Job Title: Head of Unit Joined: 2019

Hello, my name is Sonyia and I am a young, dedicated, committed nurse, willing to explore and develop my knowledge and skills.


I enjoy working with a variety of people and enjoy a challenge, using my initiative to solve a problem. It is important to me to ensure that within the care home, my residents are comfortable and satisfied with their surroundings and care.

Josephine

Josephine Shingwele

Job Title: Head of Unit/Care Practioner Joined: 2005

Joesphine has been employed by Barchester Austen House since/02/2023 and ever since she has been a very valued member of staff, she is reliable and flexible and her committed to her role as she helps other staff members to deliver possible person-centred care to our residents.

Prathistha

Prathistha Karhi

Job Title: Registered Nurse Joined: 2021

Hello, my name is Prathistha and I have joined the nursing team at Austen House, I moved from the Nepal to qualify as a nurse and really enjoying getting to know and caring for our residents

Karen

Karen Lay

Job Title: Laundry Assistant Joined: 1998

Karen has worked with us for over 20 years! She is a Laundry Assistant within Austen House.

Domestic Team

Domestic Team

Job Title: Hostess Team Joined: 2016

Hello! Meet some of our hostesses who are very passionate about the art of hosting and creating unforgettable experiences at Austen House.

Sunita

Sunita Biyani

Job Title: Activities Assistant Joined: 2008

I joined the team at Austen House in 2008 and passionate about fulfilling residents lives by getting to know each individual on a personal level and supporting them to continue enjoying their hobbies, I hold this very close to my heart 

Jo

Jo Austin

Job Title: Hairdresser

Jo is our home hairdresser at Austen House, appointments with her are available two days a week and she is very flexible over what time residents would like, we all love a pamper and she also visits residents in their rooms if they prefer!

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