Submit a Review for Barchester West Oak Care Home
Murray Road, Wokingham, RG41 2TA
View full details of Barchester West Oak Care HomeLatest Reviews for Barchester West Oak Care Home
26 May 2026
Our late Mum, who was suffering from Dementia, received excellent service from all the staff at West Oak. She was well cared for for over 2 years, with understanding on behalf of the nurses and carers. If we needed to be informed of any changes to Mum's condition they did so. I would highly
recommend them to anyone.
15 May 2026
Activiets are very good. Some carers are better than others eg. talking to residents while doing personal care.
The food on the whole is very good. Could be hotter.
There is a new manager and neither myself or my mother have met her.
08 May 2026
My father was resident here for almost 3 years before he passed away. When he arrived he was very ill but the high level of care he received meant he recovered and began to flourish. EVERY member of staff is kind, caring, professional and always had dads best interest at heart, my family and I can
not thank them enough for what they have done to enhance dads final years. We were always kept fully up to date with dad's various medical issues. His room was constantly tidied. His personal needs were a top priority and never at any point was he unattended for too long .. they even baked him a cake on his birthday . If you are looking to place a loved one at West Oak, I can not recommend this care home more highly. This was definitely the best choice we made for my dad's care.
01 April 2026
My mother moved into West Oak two months ago following a stay in the hospital. She has settled in quickly and seems very happy. All the staff are friendly and welcoming. My mother is well cared for, and the food is great. The activities staff do a great job ensuring there are plenty of activities to
keep the residents entertained.
19 March 2026
I had a lovely lunch. Soup, Hake with roast potatos & veg, followed by apple crumble and custard.
It was all nicely presented and adequate, and a good temperature
Murali is the chef and abul my server both very attentive
06 March 2026
Nan suffered a fall at her home recently and has spent the last 3 weeks in hospital before coming here.
She is in a much better emotional and mental condition since moving in here and she is very happy with the care she is recieving.
06 March 2026
My uncle is very well looked after by all the staff and when he became very anxious and confused they immediately helped him by contacting the GP, who gave him some medication and now he is happier, relaxed and sleeping well. The staff really care about his wellbeing and are on call whenever he
needs them. This helps me too, to know I don't have to worry about anything.
10 February 2026
Often sit with husband having his lunch and the variety is good. Had chocolate sponge and sauce, with custard, thoroughly enjoyed. Caters well for the age and residents.
05 February 2026
My mum spent 2 weeks in respite care following a hospital admission.
The staff at West Oak Care Home have been so kind to my mum. On arrival at the care home, she was distraught as she wanted to go to her own home. All staff were so kind and patient with her on her arrival and managed to help her
to calm down and settle in. This kindness and understanding continued throughout my mum's stay. Also communication with myself and my brother by staff has been excellent.
29 January 2026
My Mother spent two weeks here over the Christmas period following a short stay in hospital which had left her not strong enough to go home straight away. The manager and staff could not have been more welcoming and she had a lovely comfortable room. She was very well cared for and nothing was too
much trouble - I also felt reassured that she was in safe hands over what was a very busy family time for me. She even had her birthday there and they surprised her with a lovely cake! She had everything she needed to rest and recuperate before going back home.
29 January 2026
My mum came to West Oak for palliative/end of life care, and we could not have wished for a better experience at a really difficult time. The care was attentive and compassionate and we really felt the staff connected with Mum on an individual level. The room was really nicely furnished and we
really appreciated the coffee area downstairs. Food was great. Overall outstanding.
28 January 2026
My wife, Penelope, was admitted on 30th December 2025 for end of life care. She was in the terminal stages of pancreatic cancer and passed away at 10:25 on 11th January 2026. The care received during this time could not be faulted. She was treated with care and dignity to the very end. The rose
placed on her body after she passed was a thoughtful gesture.
22 January 2026
Dad has been at West Oak for two years now.
The whole family has been impressed by how kind and caring the staff are.
The staff themselves seem happy and almost all have been at W.O. for the duration which is a really good sign.
11 December 2025
I am very comfortable here, all the people are friendly.
03 December 2025
Our father John stayed at West Oak for 2 weeks Respite after hospital stay.
He called West Oak his halfway home place.
All the staff took the time to getting to know him and took very good care of him.
He enjoyed all the activities, spending time with others but mostly enjoyed the delicious
meals.
In addition we really appreciated the good communication and updates.
Big Thank you to all involved for making us all very welcome.
27 November 2025
My husband was in West Oak for 2 weeks respite care. We were very pleased with his care. He was very well looked after by the staff who were very attentive at all times, helpful & friendly. His room & food were also very good, everywhere very clean & tidy.
24 September 2025
This is not our first respite care and we have always been impressed by West Oak care.
I wish to say that the nursing care remains excellent. I could not have wanted better attention from the nurses who had much to deal with. Staff as always, friendly and attentive.
However this time the cleaning
of the bathroom was poor and, worse, an infection on A's big toe, clearly visible, was not noticed for at least three days so I do not feel his personal care was sufficiently well done.
09 September 2025
My mother was a resident of west oak care home for five and a half years.sadly my mother passed away on the 23/07/2025.in the time my mother was there she received exceptional care from all the nurses and carers ,& staff members.everyone could not do enough for my mother, and all her family are
So
grateful she stayed at west oak right until her
Passing.thank you all,
26 August 2025
I have found that our friend is well looked after by helpful and approachable staff.
West Oak is a pleasant environment with garden areas which allows people in the home to enjoy the sunny weather.
16 April 2025
We are incredibly grateful to the entire West Oak team for the exceptional care provided to our dad and our family. The manager and nursing staff are truly fantastic - their dedication and compassion made all the difference. West Oak is an outstanding home, and we wholeheartedly recommend it to
anyone seeking quality care for their loved ones.
Latest Reviews for Barchester West Oak Care Home
26 May 2026
Our late Mum, who was suffering from Dementia, received excellent service from all the staff at West Oak. She was well cared for for over 2 years, with understanding on behalf of the nurses and carers. If we needed to be informed of any changes to Mum's condition they did so. I would highly
recommend them to anyone.
15 May 2026
Activiets are very good. Some carers are better than others eg. talking to residents while doing personal care.
The food on the whole is very good. Could be hotter.
There is a new manager and neither myself or my mother have met her.
08 May 2026
My father was resident here for almost 3 years before he passed away. When he arrived he was very ill but the high level of care he received meant he recovered and began to flourish. EVERY member of staff is kind, caring, professional and always had dads best interest at heart, my family and I can
not thank them enough for what they have done to enhance dads final years. We were always kept fully up to date with dad's various medical issues. His room was constantly tidied. His personal needs were a top priority and never at any point was he unattended for too long .. they even baked him a cake on his birthday . If you are looking to place a loved one at West Oak, I can not recommend this care home more highly. This was definitely the best choice we made for my dad's care.
01 April 2026
My mother moved into West Oak two months ago following a stay in the hospital. She has settled in quickly and seems very happy. All the staff are friendly and welcoming. My mother is well cared for, and the food is great. The activities staff do a great job ensuring there are plenty of activities to
keep the residents entertained.
19 March 2026
I had a lovely lunch. Soup, Hake with roast potatos & veg, followed by apple crumble and custard.
It was all nicely presented and adequate, and a good temperature
Murali is the chef and abul my server both very attentive
06 March 2026
Nan suffered a fall at her home recently and has spent the last 3 weeks in hospital before coming here.
She is in a much better emotional and mental condition since moving in here and she is very happy with the care she is recieving.
06 March 2026
My uncle is very well looked after by all the staff and when he became very anxious and confused they immediately helped him by contacting the GP, who gave him some medication and now he is happier, relaxed and sleeping well. The staff really care about his wellbeing and are on call whenever he
needs them. This helps me too, to know I don't have to worry about anything.
10 February 2026
Often sit with husband having his lunch and the variety is good. Had chocolate sponge and sauce, with custard, thoroughly enjoyed. Caters well for the age and residents.
05 February 2026
My mum spent 2 weeks in respite care following a hospital admission.
The staff at West Oak Care Home have been so kind to my mum. On arrival at the care home, she was distraught as she wanted to go to her own home. All staff were so kind and patient with her on her arrival and managed to help her
to calm down and settle in. This kindness and understanding continued throughout my mum's stay. Also communication with myself and my brother by staff has been excellent.
29 January 2026
My Mother spent two weeks here over the Christmas period following a short stay in hospital which had left her not strong enough to go home straight away. The manager and staff could not have been more welcoming and she had a lovely comfortable room. She was very well cared for and nothing was too
much trouble - I also felt reassured that she was in safe hands over what was a very busy family time for me. She even had her birthday there and they surprised her with a lovely cake! She had everything she needed to rest and recuperate before going back home.
29 January 2026
My mum came to West Oak for palliative/end of life care, and we could not have wished for a better experience at a really difficult time. The care was attentive and compassionate and we really felt the staff connected with Mum on an individual level. The room was really nicely furnished and we
really appreciated the coffee area downstairs. Food was great. Overall outstanding.
28 January 2026
My wife, Penelope, was admitted on 30th December 2025 for end of life care. She was in the terminal stages of pancreatic cancer and passed away at 10:25 on 11th January 2026. The care received during this time could not be faulted. She was treated with care and dignity to the very end. The rose
placed on her body after she passed was a thoughtful gesture.
22 January 2026
Dad has been at West Oak for two years now.
The whole family has been impressed by how kind and caring the staff are.
The staff themselves seem happy and almost all have been at W.O. for the duration which is a really good sign.
11 December 2025
I am very comfortable here, all the people are friendly.
03 December 2025
Our father John stayed at West Oak for 2 weeks Respite after hospital stay.
He called West Oak his halfway home place.
All the staff took the time to getting to know him and took very good care of him.
He enjoyed all the activities, spending time with others but mostly enjoyed the delicious
meals.
In addition we really appreciated the good communication and updates.
Big Thank you to all involved for making us all very welcome.
27 November 2025
My husband was in West Oak for 2 weeks respite care. We were very pleased with his care. He was very well looked after by the staff who were very attentive at all times, helpful & friendly. His room & food were also very good, everywhere very clean & tidy.
24 September 2025
This is not our first respite care and we have always been impressed by West Oak care.
I wish to say that the nursing care remains excellent. I could not have wanted better attention from the nurses who had much to deal with. Staff as always, friendly and attentive.
However this time the cleaning
of the bathroom was poor and, worse, an infection on A's big toe, clearly visible, was not noticed for at least three days so I do not feel his personal care was sufficiently well done.
09 September 2025
My mother was a resident of west oak care home for five and a half years.sadly my mother passed away on the 23/07/2025.in the time my mother was there she received exceptional care from all the nurses and carers ,& staff members.everyone could not do enough for my mother, and all her family are
So
grateful she stayed at west oak right until her
Passing.thank you all,
26 August 2025
I have found that our friend is well looked after by helpful and approachable staff.
West Oak is a pleasant environment with garden areas which allows people in the home to enjoy the sunny weather.
16 April 2025
We are incredibly grateful to the entire West Oak team for the exceptional care provided to our dad and our family. The manager and nursing staff are truly fantastic - their dedication and compassion made all the difference. West Oak is an outstanding home, and we wholeheartedly recommend it to
anyone seeking quality care for their loved ones.